CN114492353A - Template message reply method, system, storage medium and electronic equipment - Google Patents
Template message reply method, system, storage medium and electronic equipment Download PDFInfo
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Abstract
The application relates to the technical field of data processing, in particular to a template message reply method, a template message reply system, a template message reply storage medium and electronic equipment, wherein the template message reply method comprises the following steps: detecting whether the current scene is a preset frame extracting scene in real time; when the current scene is detected to be a preset frame extracting scene, extracting image frames according to a preset time interval; identifying text information from the image frames; comparing the recognized text information with preset text information; when the preset text information contains the recognized text information, displaying a message template list in the current scene; the message template list comprises preset text information containing the identified text information; receiving a selection instruction of a user, and confirming a template message according to the selection instruction; and sending the template message. By identifying the chat content of the current scene and selecting the corresponding content from the displayed template message for replying, the accuracy of replying the content can be ensured, the operation is quick and convenient, and the service experience of the client is improved.
Description
Technical Field
The present application relates to the field of data processing technologies, and in particular, to a template message reply method, system, storage medium, and electronic device.
Background
With the development of the internet, more and more people use instant chat software such as WeChat, in industries such as customer service work and the like, workers often need to answer questions with high repeatability, and if the answers are typed again in each reply, the time and labor are consumed, and the efficiency is low.
The existing method is to set an automatic reply robot, extract keywords from the questions sent by the client and automatically reply answers so as to save the energy of workers and provide convenience, but sometimes the answers given by automatic reply are not accurate and even completely unrelated to the questions provided by the client, so that the service experience of the client is reduced, and even the sale of products and the income are influenced.
Disclosure of Invention
In view of the above problems, the present application provides a template message reply method, system, storage medium and electronic device, which solve the technical problems that in the related art, the answer given by automatic reply is not accurate, even completely unrelated to the problem provided by the customer, so that the service experience of the customer is reduced, even the sales of the product is affected, and the profit is affected.
In a first aspect, the present application provides a template message reply method, including:
detecting whether the current scene is a preset frame extracting scene in real time;
when the current scene is detected to be a preset frame extracting scene, extracting image frames according to a preset time interval;
identifying text information from the image frames;
comparing the recognized text information with preset text information;
when the preset text information contains the recognized text information, displaying a message template list in the current scene; the message template list comprises preset text information containing the identified text information;
receiving a selection instruction of a user, and confirming a template message according to the selection instruction;
and sending the template message.
In some embodiments, the preset spot scene comprises an instant chat scene.
In some embodiments, the preset time interval is 500 ms.
In some embodiments, the process of acquiring the preset text information includes:
collecting historical chatting record data;
and selecting reply sentences with the use times larger than the preset times as the preset text information according to the historical chatting record data.
In some embodiments, the receiving a selection instruction of a user and confirming a template message according to the selection instruction includes:
receiving a selection instruction of a user and judging the type of the selection instruction;
if the selection instruction is a first type selection instruction, directly executing the step to send the template message;
and if the selection instruction is a second type selection instruction, filling the template message into a text input box of the current scene, and when a sending instruction of a user is received, executing the step of sending the template message.
In some embodiments, said identifying text information from said image frames comprises:
and recognizing text information from the image frame according to a preset image recognition method.
In some embodiments, the method further comprises:
when the current scene exits, judging whether the size of the currently stored image frame data is larger than a preset threshold value;
and if the size of the currently stored image frame data is larger than a preset threshold value, deleting all the currently stored image frame data.
In a second aspect, a template message reply system, the system comprising:
the detection unit is used for detecting whether the current scene is a preset frame extracting scene in real time;
the frame extracting unit is used for extracting image frames according to a preset time interval when the current scene is detected to be a preset frame extracting scene;
an identifying unit for identifying text information from the image frame;
the comparison unit is used for comparing the recognized text information with preset text information;
the display unit is used for displaying a message template list in the current scene when the preset text information contains the identified text information; the message template list comprises preset text information containing the identified text information;
the receiving unit is used for receiving a selection instruction of a user and confirming the template message according to the selection instruction;
and the sending unit is used for sending the template message.
In a third aspect, a storage medium storing a computer program, which is executable by one or more processors, is used to implement the template message reply method as described in the first aspect above.
In a fourth aspect, an electronic device comprises a memory and a processor, the memory stores a computer program, the memory and the processor are communicatively connected, and the computer program is executed by the processor to perform the template message reply method according to the first aspect.
The application provides a template message reply method, a template message reply system, a storage medium and an electronic device, wherein the template message reply method comprises the following steps: detecting whether the current scene is a preset frame extracting scene in real time; when the current scene is detected to be a preset frame extracting scene, extracting image frames according to a preset time interval; identifying text information from the image frames; comparing the recognized text information with preset text information; when the preset text information contains the recognized text information, displaying a message template list in the current scene; the message template list comprises preset text information containing the identified text information; receiving a selection instruction of a user, and confirming a template message according to the selection instruction; and sending the template message. By identifying the chat content of the current scene and selecting the corresponding content from the displayed template message for replying, the accuracy of replying the content can be ensured, the operation is quick and convenient, and the service experience of the client is improved.
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, it is obvious that the drawings in the following description are only embodiments of the present invention, and for those skilled in the art, other drawings can be obtained according to the provided drawings without creative efforts.
Fig. 1 is a schematic flowchart of a template message reply method according to an embodiment of the present application;
fig. 2 is a schematic structural diagram of a template message reply system according to an embodiment of the present application;
fig. 3 is a connection block diagram of an electronic device according to an embodiment of the present application.
Detailed Description
The following detailed description will be provided with reference to the accompanying drawings and embodiments, so that how to apply the technical means to solve the technical problems and achieve the corresponding technical effects can be fully understood and implemented. The embodiments and various features in the embodiments of the present application can be combined with each other without conflict, and the formed technical solutions are all within the scope of protection of the present application.
As can be seen from the background art, the existing method is to set an automatic reply robot, extract keywords from the questions sent by the customer, and automatically reply the answers, so as to save the efforts of the staff and provide convenience, but sometimes the answers given by automatic reply are not accurate, even completely unrelated to the questions asked by the customer, which reduces the service experience of the customer, and even affects the sales of the product and the profit.
In view of this, the present application provides a template message reply method, system, storage medium and electronic device, which solve the technical problems that in the related art, the answer given by the automatic reply is not accurate, even completely unrelated to the problem provided by the customer, so that the service experience of the customer is reduced, even the sales of the product is affected, and the profit is affected.
Example one
Fig. 1 is a schematic flowchart of a template message reply method according to an embodiment of the present application, and as shown in fig. 1, the method includes:
s101, detecting whether a current scene is a preset frame extracting scene in real time;
s102, when the current scene is detected to be a preset frame extracting scene, extracting image frames according to a preset time interval;
s103, recognizing text information from the image frame;
s104, comparing the recognized text information with preset text information;
s105, when the preset text information contains the recognized text information, displaying a message template list in the current scene; the message template list comprises preset text information containing the identified text information;
s106, receiving a selection instruction of a user, and confirming a template message according to the selection instruction;
and S107, sending the template message.
It should be noted that, when the method is executed, a corresponding APP needs to be installed in the smart device to implement the functions of frame extraction, image frame identification, message template list display, and the like.
In some embodiments, the preset spot scene comprises an instant chat scene.
It should be noted that the chat scene may not only specify the chat scene of the chat APP, but also further specify the chat scene with a certain person, so as to implement more targeted customer processing.
In some embodiments, the preset time interval is 500 ms.
It should be noted that, the present application includes, but is not limited to, using 500ms as the time interval for frame extraction, and may also be set according to specific situations or requirements.
In some embodiments, the process of acquiring the preset text information includes:
collecting historical chatting record data;
and selecting reply sentences with the use times larger than the preset times as the preset text information according to the historical chatting record data.
It should be noted that the preset text message includes reply sentences of various aspects, and in practical applications, the template messages displayed in the template message list are reply sentences including the extracted text message, and further, because the screen of the smart device is limited, when there are too many reply sentences including the extracted text message, the template messages may be sorted according to the number of uses of the reply sentences, and a fixed number of template messages, for example, 5 template messages, are selected from the template message with the largest number of uses to be displayed in the template message list.
In some embodiments, the receiving a selection instruction of a user and confirming a template message according to the selection instruction includes:
receiving a selection instruction of a user, and judging the type of the selection instruction;
if the selection instruction is a first type selection instruction, directly executing the step to send the template message;
and if the selection instruction is a second type selection instruction, filling the template message into a text input box of the current scene, and when a sending instruction of a user is received, executing the step of sending the template message.
It should be noted that, in a specific application, each line in the template message list contains the template message content, and an "edit" button is provided at the end of each line, when the user clicks a position corresponding to the template message, a first type selection instruction is generated, the template message selected by the user is directly sent to the other party, when the user clicks the "edit" button, the corresponding template message is filled into the text input box for the user to modify as required, and then the sending button provided in the chat software is clicked to send the modified template message. The setting is to adjust when the template message is inaccurate, so that the reply content is more accurate, and the service experience of the user is improved.
In some embodiments, said identifying text information from said image frames comprises:
and recognizing text information from the image frame according to a preset image recognition method.
It should be noted that text information recognition can be performed by using image recognition methods that can be installed and used in various intelligent devices, and the specifically adopted image recognition method can be selected according to requirements.
In some embodiments, the method further comprises:
when the current scene exits, judging whether the size of the currently stored image frame data is larger than a preset threshold value;
and if the size of the currently stored image frame data is larger than a preset threshold value, deleting all the currently stored image frame data.
It should be noted that, in order to avoid that the image frame data is too large to affect the use of the intelligent device, a threshold needs to be set for irregular cleaning, so as to ensure smooth use of the intelligent device, and in addition, a second preset threshold can be set, so that when the intelligent device does not exit from a scene, whether the size of the currently stored image frame data is larger than the second preset threshold can be judged; and if the size of the currently stored image frame data is larger than a second preset threshold value, deleting all the currently stored image frame data.
To sum up, an embodiment of the present application provides a template message reply method, including: detecting whether the current scene is a preset frame extracting scene in real time; when the current scene is detected to be a preset frame extracting scene, extracting image frames according to a preset time interval; identifying text information from the image frames; comparing the recognized text information with preset text information; when the preset text information contains the recognized text information, displaying a message template list in the current scene; the message template list comprises preset text information containing the identified text information; receiving a selection instruction of a user, and confirming a template message according to the selection instruction; and sending the template message. By identifying the chat content of the current scene and selecting the corresponding content from the displayed template message for replying, the accuracy of replying the content can be ensured, the operation is quick and convenient, and the service experience of the client is improved.
Example two
Based on the template message reply method disclosed in the above embodiment of the present invention, fig. 2 specifically discloses a template message reply system applying the template message reply method.
As shown in fig. 2, an embodiment of the present invention discloses a template message reply system, which includes:
a detecting unit 201, configured to detect whether a current scene is a preset frame extracting scene in real time;
a frame extracting unit 202, configured to extract, when it is detected that the current scene is a preset frame extracting scene, image frames according to a preset time interval;
an identifying unit 203 for identifying text information from the image frame;
a comparing unit 204 for comparing the recognized text information with preset text information;
a display unit 205, configured to display a message template list in a current scene when the preset text information includes the identified text information; the message template list comprises preset text information containing the identified text information;
a receiving unit 206, configured to receive a selection instruction of a user, and confirm a template message according to the selection instruction;
a sending unit 207, configured to send the template message.
In some embodiments, the preset spot scene comprises an instant chat scene.
In some embodiments, the preset time interval is 500 ms.
In some embodiments, the system further comprises: the preset text information acquisition unit is used for acquiring historical chat record data; and selecting reply sentences with the use times larger than the preset times as the preset text information according to the historical chatting record data.
In some embodiments, the receiving unit includes:
receiving a selection instruction of a user and judging the type of the selection instruction;
if the selection instruction is a first type selection instruction, directly executing the step to send the template message;
and if the selection instruction is a second type selection instruction, filling the template message into a text input box of the current scene, and when a sending instruction of a user is received, executing the step of sending the template message.
In some embodiments, the identification unit includes:
and recognizing text information from the image frame according to a preset image recognition method.
In some embodiments, the system further comprises:
the deleting unit is used for judging whether the size of the currently stored image frame data is larger than a preset threshold value or not when the current scene exits; and if the size of the currently stored image frame data is larger than a preset threshold value, deleting all the currently stored image frame data.
The specific working processes of each unit in the template message reply system disclosed in the above embodiment of the present invention may refer to the corresponding contents in the template message reply method disclosed in the above embodiment of the present invention, and are not described herein again.
To sum up, the embodiment of the present application provides a template message reply system, which includes: detecting whether the current scene is a preset frame extracting scene in real time; when the current scene is detected to be a preset frame extracting scene, extracting image frames according to a preset time interval; identifying text information from the image frames; comparing the recognized text information with preset text information; when the preset text information contains the recognized text information, displaying a message template list in the current scene; the message template list comprises preset text information containing the identified text information; receiving a selection instruction of a user, and confirming a template message according to the selection instruction; and sending the template message. By identifying the chat content of the current scene and selecting the corresponding content from the displayed template message for replying, the accuracy of replying the content can be ensured, the operation is quick and convenient, and the service experience of the client is improved.
EXAMPLE III
The present embodiment further provides a computer-readable storage medium, such as a flash memory, a hard disk, a multimedia card, a card-type memory (e.g., SD or DX memory, etc.), a Random Access Memory (RAM), a Static Random Access Memory (SRAM), a read-only memory (ROM), an electrically erasable programmable read-only memory (EEPROM), a programmable read-only memory (PROM), a magnetic memory, a magnetic disk, an optical disk, a server, an App application mall, etc., on which a computer program is stored, where the computer program, when executed by a processor, may implement the method steps of the first embodiment, and thus, the description of the embodiment is not repeated herein.
Example four
Fig. 3 is a connection block diagram of an electronic device 500 according to an embodiment of the present application, and as shown in fig. 3, the electronic device 500 may include: a processor 501, a memory 502, a multimedia component 503, an input/output (I/O) interface 504, and a communication component 505.
The processor 501 is configured to execute all or part of the steps in the template message reply method according to the first embodiment. The memory 502 is used to store various types of data, which may include, for example, instructions for any application or method in the electronic device, as well as application-related data.
The Processor 501 may be implemented by an Application Specific Integrated Circuit (ASIC), a Digital Signal Processor (DSP), a Digital Signal Processing Device (DSPD), a Programmable Logic Device (PLD), a Field Programmable Gate Array (FPGA), a controller, a microcontroller, a microprocessor, or other electronic components, and is configured to execute the template message recovery method in the first embodiment.
The Memory 502 may be implemented by any type of volatile or non-volatile Memory device or combination thereof, such as Static Random Access Memory (SRAM), Electrically Erasable Programmable Read-Only Memory (EEPROM), Erasable Programmable Read-Only Memory (EPROM), Programmable Read-Only Memory (PROM), Read-Only Memory (ROM), magnetic Memory, flash Memory, magnetic disk or optical disk.
The multimedia component 503 may include a screen, which may be a touch screen, and an audio component for outputting and/or inputting audio signals. For example, the audio component may include a microphone for receiving external audio signals. The received audio signal may further be stored in a memory or transmitted through a communication component. The audio assembly also includes at least one speaker for outputting audio signals.
The I/O interface 504 provides an interface between the processor 501 and other interface modules, such as a keyboard, mouse, buttons, etc. These buttons may be virtual buttons or physical buttons.
The communication component 505 is used for wired or wireless communication between the electronic device 500 and other devices. Wireless Communication, such as Wi-Fi, bluetooth, Near Field Communication (NFC), 2G, 3G, or 4G, or a combination of one or more of them, so that the corresponding Communication component 505 may include: Wi-Fi module, bluetooth module, NFC module.
In summary, the present application provides a template message reply method, system, storage medium and electronic device, where the method includes: detecting whether the current scene is a preset frame extracting scene in real time; when the current scene is detected to be a preset frame extracting scene, extracting image frames according to a preset time interval; identifying text information from the image frames; comparing the recognized text information with preset text information; when the preset text information contains the recognized text information, displaying a message template list in the current scene; the message template list comprises preset text information containing the identified text information; receiving a selection instruction of a user, and confirming a template message according to the selection instruction; and sending the template message. By identifying the chat content of the current scene and selecting the corresponding content from the displayed template message for replying, the accuracy of replying the content can be ensured, the operation is quick and convenient, and the service experience of the client is improved.
In the embodiments provided in the present application, it should be understood that the disclosed method may be implemented in other ways. The above-described method embodiments are merely illustrative.
It should be noted that, in this document, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or apparatus. Without further limitation, an element defined by the phrase "comprising an … …" does not exclude the presence of other identical elements in a process, method, article, or apparatus that comprises the element.
Although the embodiments disclosed in the present application are described above, the above descriptions are only for the convenience of understanding the present application, and are not intended to limit the present application. It will be understood by those skilled in the art that various changes in form and details may be made therein without departing from the spirit and scope of the disclosure as defined by the appended claims.
Claims (10)
1. A template message reply method, the method comprising:
detecting whether the current scene is a preset frame extracting scene in real time;
when the current scene is detected to be a preset frame extracting scene, extracting image frames according to a preset time interval;
identifying text information from the image frames;
comparing the recognized text information with preset text information;
when the preset text information contains the recognized text information, displaying a message template list in the current scene; the message template list comprises preset text information containing the identified text information;
receiving a selection instruction of a user, and confirming a template message according to the selection instruction;
and sending the template message.
2. The method of claim 1, wherein the predefined spot scene comprises an instant chat scene.
3. The method according to claim 1, wherein the preset time interval is 500 ms.
4. The method according to claim 1, wherein the obtaining of the preset text information comprises:
collecting historical chatting record data;
and selecting reply sentences with the use times larger than the preset times as the preset text information according to the historical chatting record data.
5. The method of claim 1, wherein receiving a selection instruction from a user and confirming a template message according to the selection instruction comprises:
receiving a selection instruction of a user and judging the type of the selection instruction;
if the selection instruction is a first type selection instruction, directly executing the step to send the template message;
and if the selection instruction is a second type selection instruction, filling the template message into a text input box of the current scene, and when a sending instruction of a user is received, executing the step of sending the template message.
6. The method of claim 1, wherein said identifying text information from said image frames comprises:
and recognizing text information from the image frame according to a preset image recognition method.
7. The method of claim 1, further comprising:
when the current scene exits, judging whether the size of the currently stored image frame data is larger than a preset threshold value;
and if the size of the currently stored image frame data is larger than a preset threshold value, deleting all the currently stored image frame data.
8. A template message reply system, the system comprising:
the detection unit is used for detecting whether the current scene is a preset frame extracting scene in real time;
the frame extracting unit is used for extracting the image frames according to a preset time interval when the current scene is detected to be a preset frame extracting scene;
an identifying unit for identifying text information from the image frame;
the comparison unit is used for comparing the recognized text information with preset text information;
the display unit is used for displaying a message template list in the current scene when the preset text information contains the identified text information; the message template list comprises preset text information containing the identified text information;
the receiving unit is used for receiving a selection instruction of a user and confirming the template message according to the selection instruction;
and the sending unit is used for sending the template message.
9. A storage medium storing a computer program executable by one or more processors to implement a template message reply method as claimed in any one of claims 1 to 7.
10. An electronic device comprising a memory and a processor, the memory having a computer program stored thereon, the memory and the processor being communicatively coupled to each other, the computer program, when executed by the processor, performing the template message reply method according to any one of claims 1 to 7.
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| CN112118169A (en) * | 2019-06-21 | 2020-12-22 | 腾讯科技（深圳）有限公司 | Message reply method, device, terminal and storage medium |
| CN113037932A (en) * | 2021-02-26 | 2021-06-25 | 北京百度网讯科技有限公司 | Reply message generation method and device, electronic equipment and storage medium |
| CN113127613A (en) * | 2020-01-10 | 2021-07-16 | 北京搜狗科技发展有限公司 | Chat information processing method and device |
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| CN108153755A (en) * | 2016-12-05 | 2018-06-12 | 北京搜狗科技发展有限公司 | Method, apparatus and electronic equipment are recommended in a kind of input |
| CN107612814A (en) * | 2017-09-08 | 2018-01-19 | 北京百度网讯科技有限公司 | Method and apparatus for generating candidate's return information |
| CN112118169A (en) * | 2019-06-21 | 2020-12-22 | 腾讯科技（深圳）有限公司 | Message reply method, device, terminal and storage medium |
| CN113127613A (en) * | 2020-01-10 | 2021-07-16 | 北京搜狗科技发展有限公司 | Chat information processing method and device |
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