CN114474071B - Intelligent control method for greeting robot - Google Patents
Intelligent control method for greeting robot Download PDFInfo
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- CN114474071B CN114474071B CN202210268539.XA CN202210268539A CN114474071B CN 114474071 B CN114474071 B CN 114474071B CN 202210268539 A CN202210268539 A CN 202210268539A CN 114474071 B CN114474071 B CN 114474071B
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- Prior art keywords
- visitor
- greeting robot
- greeting
- stranger
- robot
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Classifications
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- B—PERFORMING OPERATIONS; TRANSPORTING
- B25—HAND TOOLS; PORTABLE POWER-DRIVEN TOOLS; MANIPULATORS
- B25J—MANIPULATORS; CHAMBERS PROVIDED WITH MANIPULATION DEVICES
- B25J9/00—Programme-controlled manipulators
- B25J9/16—Programme controls
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- B—PERFORMING OPERATIONS; TRANSPORTING
- B25—HAND TOOLS; PORTABLE POWER-DRIVEN TOOLS; MANIPULATORS
- B25J—MANIPULATORS; CHAMBERS PROVIDED WITH MANIPULATION DEVICES
- B25J9/00—Programme-controlled manipulators
- B25J9/16—Programme controls
- B25J9/1656—Programme controls characterised by programming, planning systems for manipulators
- B25J9/1664—Programme controls characterised by programming, planning systems for manipulators characterised by motion, path, trajectory planning
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- B—PERFORMING OPERATIONS; TRANSPORTING
- B25—HAND TOOLS; PORTABLE POWER-DRIVEN TOOLS; MANIPULATORS
- B25J—MANIPULATORS; CHAMBERS PROVIDED WITH MANIPULATION DEVICES
- B25J9/00—Programme-controlled manipulators
- B25J9/16—Programme controls
- B25J9/1679—Programme controls characterised by the tasks executed
-
- B—PERFORMING OPERATIONS; TRANSPORTING
- B25—HAND TOOLS; PORTABLE POWER-DRIVEN TOOLS; MANIPULATORS
- B25J—MANIPULATORS; CHAMBERS PROVIDED WITH MANIPULATION DEVICES
- B25J9/00—Programme-controlled manipulators
- B25J9/16—Programme controls
- B25J9/1694—Programme controls characterised by use of sensors other than normal servo-feedback from position, speed or acceleration sensors, perception control, multi-sensor controlled systems, sensor fusion
- B25J9/1697—Vision controlled systems
Abstract
The invention discloses an intelligent control method of a greeting robot, which comprises the steps of establishing a database of known visitors and classifying the known visitors; acquiring biological characteristics of a visitor entering a site, judging the type of the current visitor, and providing corresponding services for the visitor according to the type of the visitor; the types of guests include strangers, insider guests, and casual guests, wherein guest information of insider guests and casual guests is entered into a known guest database. The greeting robot can store the corresponding visitor information, identify the identity information of the visitor through the camera, provide corresponding services according to the type of the visitor, for example, perform different voice inquiry and navigation guidance on strange visitors, temporary visitors or internal personnel visitors, and enable a user to obtain more intelligent experience.
Description
Technical Field
The invention relates to the technical field of control of greeting robots, in particular to an intelligent control method of a greeting robot.
Background
The greeting robot is a greeting robot for placing in front of a door or in a hall to provide a user with services such as basic consultation. Most of the greeting robots in the prior art are passive service greeting robots, namely guests need to prompt on a touch screen or carry out voice inquiry with the greeting robots, the greeting robots can start a service mode, and if the guests do not actively interact with the greeting robots, the greeting robots do not perform any action by default or only call with the guests to finish service.
In the interactive way, most guest-welcoming robots in the prior art do not recognize information such as identity, age, sex and the like of guests, and perform related actions or give corresponding replies only through information input by the guests or information queried by voice. In terms of service modes, most of guest-welcoming robots in the market do not store guest personal information, do not recognize characteristics such as identity, age and gender, and the service modes are single.
Disclosure of Invention
The invention aims to provide an intelligent control method for a greeting robot.
In order to achieve the above object, in one embodiment of the present invention, an intelligent control method for a greeting robot is provided, including:
(1) Establishing a known visitor database, pre-inputting known visitor information in the known visitor database, and classifying the known visitor;
(2) Establishing a navigation map of a place where the greeting robot is located, marking the position of each functional area on the navigation map, and associating each functional area with the visitor destination of the visitor;
(3) Acquiring biological characteristics of a visitor entering a site, judging the type of the current visitor, and providing corresponding services for the visitor according to the type of the visitor; the types of the visitors comprise strangers, insider visitors and temporary visitors, wherein visitor information of the insider visitors and the temporary visitors is input into a known visitor database;
(4) When judging that the visitor type is a stranger, the greeting robot performs the following operations:
the greeting robot plays the inquiry voice of the stranger, acquires the answer voice of the current stranger, extracts keywords from the answer voice, and identifies the identity information and visiting purpose of the current stranger;
extracting identity information of a current stranger and an appointment object, judging whether the appointment object is an internal personnel visitor or not, and forwarding the identity information of the current stranger to the appointment object;
extracting the visiting destination of the current stranger, and planning a navigation path moving to the visiting destination associated functional area according to the visiting destination of the visitor;
(5) When judging that the visitor type is an internal person visitor, the greeting robot performs the following operations:
the greeting robot plays the inquiry voice of the known visitor;
acquiring historical service data of the visitor of the internal person, and providing corresponding service according to the historical service data;
(6) When judging that the visitor type is a temporary visitor, the greeting robot performs the following operations:
the greeting robot plays the inquiry voice of the temporary visitor;
and acquiring the history service data of the temporary visitor, and providing corresponding service according to the history service data.
Preferably, the visitor information includes the name, age, sex, job identity and management authority of the visitor; the functional areas on the navigation map comprise a rest area, a guest area, a visit area, a registration area and an interview area.
Preferably, the biological characteristics of the visitor include facial characteristics, and the method for acquiring the biological characteristics of the visitor is to acquire a photo of the visitor through a camera and judge the visitor through a face recognition module.
Preferably, the biological characteristics of the visitor comprise fingerprint characteristics, and the method for acquiring the biological characteristics of the visitor is to judge the visitor through a fingerprint identification module by acquiring the fingerprint of the fingerprint.
Preferably, the inquiry voice of the stranger includes inquiring the name, identity, visiting purpose and interviewing person of the stranger.
Preferably, the method for acquiring the historical service data of the welcome robot comprises the following steps: and determining the identity of the known visitor or the temporary visitor, recording the instruction issued by the known visitor or the temporary visitor, and matching the instruction with the corresponding identity.
Preferably, when there are a plurality of guests simultaneously entering the venue of the guest-welcome robot, the guest-welcome robot determines a service priority level of each guest; the service priority of the visitor is determined according to age and sex.
Preferably, the welcome robot further comprises a step of acquiring the body temperature information of the visitor, judging whether the body temperature of the visitor exceeds a threshold value, and alarming after the body temperature of the visitor exceeds the threshold value.
Preferably, the greeting robot further comprises: the two-dimensional code shown by the visitor is obtained through the camera device, whether the two-dimensional code shown by the visitor is a health code or not is judged, whether the health code is a green code or not is judged, and prompt is carried out according to a judgment result.
Preferably, the greeting robot further comprises: and acquiring the gesture of the visitor, judging whether the gesture of the visitor is an abnormal gesture, and sending an alarm signal when the abnormal gesture occurs.
In summary, the invention has the following advantages:
the greeting robot can store the corresponding visitor information, identify the identity information of the visitor through the camera, provide corresponding services according to the type of the visitor, for example, perform different voice inquiry and navigation guidance on strange visitors, temporary visitors or internal personnel visitors, and enable a user to obtain more intelligent experience.
Drawings
FIG. 1 is a functional block diagram of one embodiment of the present invention;
fig. 2 is a construction diagram of the greeting robot according to the present invention.
Detailed Description
The invention provides an intelligent control method of a greeting robot, which comprises the following steps:
(1) And establishing a known visitor database, pre-inputting known visitor information in the known visitor database, and classifying the known visitor.
The personnel who often come in and go out the hall or work in this place can be with its information input in advance in the memory system of usher robot to classify the personnel information who inputs in advance, can provide corresponding service according to its category after the personnel is discerned in the follow-up. The visitor information includes the name, age, sex, job identity, and management authority of the visitor. The known visitor database can be directly recorded on the greeting robot, or can be acquired by a remote server, and then the data is downloaded to a processing chip carried on the corresponding greeting robot for storage and processing.
(2) And establishing a navigation map of the site where the greeting robot is located, marking the position of each functional area on the navigation map, and associating each functional area with the visitor destination of the visitor.
The navigation map is input according to the use scenes, the navigation maps edited or built under different use scenes are not identical, the navigation map can be built by adopting a method in the prior art, and the proportion of all the spaces and equipment on the navigation map is required to be scaled according to equal proportion.
The identity of each interviewee is different and the services required are different, most of which need to be in a specific location to be able to perform or facilitate the service. The functional areas on the navigation map comprise a rest area, a guest receiving area, a visiting area, a registration area and an interview area; for example, if a stranger is a stranger, possibly temporarily arriving at the scene, possibly requiring interviewing or interviewing with a staff in the scene, the stranger needs to be led to a corresponding meeting area or interviewing area according to the prompt of the stranger, and the areas are marked in advance on a navigation map, so that the welcome robot can move into the meeting area on the navigation map after obtaining the instruction of arriving at the meeting area, namely prompt to lead the stranger to arrive at the meeting area.
(3) And acquiring biological characteristics of the visitor in the access place, judging the type of the current visitor, and providing corresponding services for the visitor according to the type of the visitor. The types of guests include strangers, insider guests, and casual guests, wherein guest information of insider guests and casual guests is entered into a known guest database.
The biological characteristics are mainly obtained for judging and identifying the identity of the visitor, and then other associated information corresponding to the identity is obtained through identity retrieval.
(4) When judging that the visitor type is a stranger, the greeting robot performs the following operations:
the greeting robot plays the inquiry voice of the stranger, acquires the answer voice of the current stranger, extracts keywords from the answer voice, and identifies the identity information and visiting purpose of the current stranger.
And extracting the identity information of the current stranger and the appointment object, judging whether the appointment object is an internal personnel visitor or not, and forwarding the identity information of the current stranger to the appointment object.
And extracting the visiting destination of the current stranger, and planning a navigation path moving to the visiting destination associated functional area according to the visiting destination of the visitor.
The inquiry voices of different visitors are different in content, and the inquiry voices of strangers are mainly used for determining the identity and the purpose of the strangers and the appointment objects, so that the information of the strangers can be conveniently sent to corresponding persons, and the corresponding appointment persons can be actively reminded after the next arrival of the strangers. The stranger or other visitors answer the inquiry of the welcome robot through voice, and the welcome robot recognizes the voice content and extracts related keywords to recognize the requirement of the visitor.
For example, when the guest is a stranger, the guest-welcoming robot can actively inquire information such as name, identity, visiting purpose, favorite beverage, wanted personnel and the like of the guest and synchronize the information with a background guest management system of a company, and particularly, the guest-welcoming robot actively guides the guest to corresponding positions such as a rest area sofa, an epidemic prevention detection registering table, an interview area, a visiting area and the like according to the background guest system docking of a client company using the guest-welcoming robot.
(5) When judging that the visitor type is an internal person visitor, the greeting robot performs the following operations:
the greeting robot plays the inquiry voice of the known visitor; the requirements of the known guests and the requirements of the stranger are different, the known guests have fixed requirements, new requirements of the known guests can be obtained each time according to the dialogue, and the historical service data of the known guests can be updated according to the new requirements of the known guests.
And acquiring the historical service data of the visitor of the internal person, and providing corresponding service according to the historical service data.
(6) When judging that the visitor type is a temporary visitor, the greeting robot performs the following operations:
the greeting robot plays the inquiry voice of the temporary visitor. Temporary visitors are a class of people who do not belong to fixed work in the venue, but who visit frequently, and thus can store their information in the greeting robot in advance to facilitate providing corresponding services.
And acquiring the history service data of the temporary visitor, and providing corresponding service according to the history service data.
The temporary visitor or the internal personnel visitor of the invention is pre-recorded with information, and can record the instruction of the greeting robot, so that the greeting robot can automatically provide the last service when the personnel arrives next time.
In an optimized embodiment of the invention, the identity of the visitor can be identified in various ways, for example, when the biological characteristics of the visitor include facial characteristics, the method for acquiring the biological characteristics of the visitor is to acquire the photo of the visitor through a camera, and the visitor is judged through a face recognition module.
In an optimized embodiment of the invention, the biological characteristics of the visitor comprise fingerprint characteristics, and the method for acquiring the biological characteristics of the visitor is to judge the visitor through a fingerprint identification module by acquiring the fingerprint of the fingerprint.
In an optimized embodiment of the invention, the inquiry voice of the stranger comprises the name, the identity, the visiting purpose and the interviewing personnel of the stranger.
In the optimized embodiment of the invention, the method for acquiring the historical service data of the welcome robot comprises the following steps: and determining the identity of the known visitor or the temporary visitor, recording the instruction issued by the known visitor or the temporary visitor, and matching the instruction with the corresponding identity.
In an optimized embodiment of the invention, when a plurality of visitors enter a venue where a greeting robot exists at the same time, the greeting robot determines a service priority level of each visitor; the service priority of the visitor is determined according to age and sex.
In an optimized embodiment of the invention, the welcome robot further comprises the steps of acquiring the body temperature information of the visitor, judging whether the body temperature of the visitor exceeds a threshold value, and alarming after the body temperature of the visitor exceeds the threshold value. The threshold set by the invention can be 37.4 ℃, when the temperature is exceeded, the fever condition of the visitor appears, and when the temperature is exceeded, further checking is needed, so that when the temperature is exceeded, the detection personnel of the welcome robot need to prompt and operate.
The greeting robot further comprises: the two-dimensional code shown by the visitor is obtained through the camera device, whether the two-dimensional code shown by the visitor is a health code or not is judged, whether the health code is a green code or not is judged, and prompt is carried out according to a judgment result.
The greeting robot further comprises: and acquiring the gesture of the visitor, judging whether the gesture of the visitor is an abnormal gesture, and sending an alarm signal when the abnormal gesture occurs. The abnormal gesture of the invention can be a falling gesture or a falling gesture, and the abnormal gesture can be identified and then the alarm is given when the personnel fall down; the posture judgment of the falling of the personnel can be realized through the prior art.
Although specific embodiments of the invention have been described in detail with reference to the accompanying drawings, it should not be construed as limiting the scope of protection of the present patent. Various modifications and variations which may be made by those skilled in the art without the creative effort are within the scope of the patent described in the claims.
Claims (10)
1. An intelligent control method for a greeting robot is characterized by comprising the following steps:
(1) Establishing a known visitor database, pre-inputting known visitor information in the known visitor database, and classifying the known visitor;
(2) Establishing a navigation map of a place where the greeting robot is located, marking the position of each functional area on the navigation map, and associating each functional area with the visitor destination of the visitor;
(3) Acquiring biological characteristics of a visitor entering a site, judging the type of the current visitor, and providing corresponding services for the visitor according to the type of the visitor; the visitor types comprise stranger visitors, internal personnel visitors and temporary visitors, wherein visitor information of the internal personnel visitors and the temporary visitors is input into a known visitor database;
(4) When judging that the visitor type is a stranger, the greeting robot performs the following operations:
the greeting robot plays the inquiry voice of the stranger, acquires the answer voice of the current stranger, extracts keywords from the answer voice, and identifies the identity information and visiting purpose of the current stranger;
extracting identity information of a current stranger and an appointment object, judging whether the appointment object is an internal personnel visitor or not, and forwarding the identity information of the current stranger to the appointment object;
extracting the visiting destination of the current stranger, and planning a navigation path moving to the visiting destination associated functional area according to the visiting destination of the visitor;
(5) When judging that the visitor type is an internal person visitor, the greeting robot performs the following operations:
the greeting robot plays the inquiry voice of the known visitor;
acquiring historical service data of the visitor of the internal person, and providing corresponding service according to the historical service data;
(6) When judging that the visitor type is a temporary visitor, the greeting robot performs the following operations:
the greeting robot plays the inquiry voice of the temporary visitor;
and acquiring the history service data of the temporary visitor, and providing corresponding service according to the history service data.
2. The greeting robot intelligent control method as claimed in claim 1, wherein: the visitor information comprises the name, age, sex, work identity and management authority of the visitor; the functional areas on the navigation map comprise a rest area, a guest receiving area, a visiting area, a registration area and an interview area.
3. The greeting robot intelligent control method as claimed in claim 1, wherein: the biological characteristics of the visitor comprise facial characteristics, and the method for acquiring the biological characteristics of the visitor is to acquire the photo of the visitor through a camera and judge the visitor through a face recognition module.
4. The greeting robot intelligent control method as claimed in claim 1, wherein: the biological characteristics of the visitor comprise fingerprint characteristics, and the method for acquiring the biological characteristics of the visitor is to judge the visitor through a fingerprint identification module by acquiring the fingerprint of the fingerprint.
5. The greeting robot intelligent control method as claimed in claim 1, wherein: the inquiry voice of the stranger comprises the name, identity, visiting purpose and interviewing personnel of the stranger.
6. The greeting robot intelligent control method as claimed in claim 1, wherein: the method for acquiring the historical service data of the welcome robot comprises the following steps: and determining the identity of the known visitor or the temporary visitor, recording the instruction issued by the known visitor or the temporary visitor, and matching the instruction with the corresponding identity.
7. The greeting robot intelligent control method as claimed in claim 1, wherein: when a plurality of visitors enter a venue where the greeting robot exists at the same time, the greeting robot determines a service priority level of each visitor; the service priority of the visitor is determined according to age and sex.
8. The greeting robot intelligent control method as claimed in claim 1, wherein: the welcome robot further comprises the steps of acquiring the body temperature information of the visitor, judging whether the body temperature of the visitor exceeds a threshold value, and alarming after the body temperature exceeds the threshold value.
9. The greeting robot intelligent control method as claimed in claim 1, wherein: the greeting robot further comprises: the two-dimensional code shown by the visitor is obtained through the camera device, whether the two-dimensional code shown by the visitor is a health code or not is judged, whether the health code is a green code or not is judged, and prompt is carried out according to a judgment result.
10. The greeting robot intelligent control method as claimed in claim 1, wherein: the greeting robot further comprises: and acquiring the gesture of the visitor, judging whether the gesture of the visitor is an abnormal gesture, and sending an alarm signal when the abnormal gesture occurs.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202210268539.XA CN114474071B (en) | 2022-03-18 | 2022-03-18 | Intelligent control method for greeting robot |
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202210268539.XA CN114474071B (en) | 2022-03-18 | 2022-03-18 | Intelligent control method for greeting robot |
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| CN114474071A CN114474071A (en) | 2022-05-13 |
| CN114474071B true CN114474071B (en) | 2023-10-10 |
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Citations (5)
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| CN101618542A (en) * | 2009-07-24 | 2010-01-06 | 塔米智能科技（北京）有限公司 | System and method for welcoming guest by intelligent robot |
| WO2018066836A1 (en) * | 2016-10-07 | 2018-04-12 | 엘지전자 주식회사 | Airport robot and airport robot system |
| KR20190092337A (en) * | 2019-06-07 | 2019-08-07 | 엘지전자 주식회사 | Serving robot and method for receiving customer using same |
| CN112008736A (en) * | 2020-08-27 | 2020-12-01 | 上海明略人工智能(集团)有限公司 | Welcome robot allocation method and device, storage medium and electronic device |
| CN113771058A (en) * | 2021-09-26 | 2021-12-10 | 上海市格致中学 | Service robot |
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2022
- 2022-03-18 CN CN202210268539.XA patent/CN114474071B/en active Active
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| CN101618542A (en) * | 2009-07-24 | 2010-01-06 | 塔米智能科技（北京）有限公司 | System and method for welcoming guest by intelligent robot |
| WO2018066836A1 (en) * | 2016-10-07 | 2018-04-12 | 엘지전자 주식회사 | Airport robot and airport robot system |
| KR20190092337A (en) * | 2019-06-07 | 2019-08-07 | 엘지전자 주식회사 | Serving robot and method for receiving customer using same |
| CN112008736A (en) * | 2020-08-27 | 2020-12-01 | 上海明略人工智能(集团)有限公司 | Welcome robot allocation method and device, storage medium and electronic device |
| CN113771058A (en) * | 2021-09-26 | 2021-12-10 | 上海市格致中学 | Service robot |
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