CN114399391A - Information interaction system based on insurance intermediary industry - Google Patents
Information interaction system based on insurance intermediary industry Download PDFInfo
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- CN114399391A CN114399391A CN202111650969.XA CN202111650969A CN114399391A CN 114399391 A CN114399391 A CN 114399391A CN 202111650969 A CN202111650969 A CN 202111650969A CN 114399391 A CN114399391 A CN 114399391A
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- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
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- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/06—Buying, selling or leasing transactions
- G06Q30/0601—Electronic shopping [e-shopping]
- G06Q30/0633—Lists, e.g. purchase orders, compilation or processing
- G06Q30/0635—Processing of requisition or of purchase orders
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Abstract
The invention relates to the field of electronic digital data processing, in particular to an information interaction system based on insurance intermediary industry, which comprises a data generation device, a data interaction device and a data analysis device, wherein the data generation device, the data interaction device and the data analysis device are sequentially connected; the data generating device is used for acquiring insurance order data and claim settlement order data obtained by the intermediary mechanism and uploading the insurance order data and the claim settlement order data to the company terminal; the data interaction device is used for the company end to issue a service request to the intermediary end and store insurance order data and claim settlement order data; and the data analysis device is used for analyzing the operation risk based on the insurance order data and the claim settlement order data so as to evaluate the operation condition of each intermediary agency and finally evaluate the operation condition of the whole insurance company, so that the utilization efficiency of the data can be improved, and the operation condition of the company can be mastered more conveniently.
Description
Technical Field
The invention relates to the field of electronic digital data processing, in particular to an information interaction system based on insurance intermediary industry.
Background
With the rapid development of the internet, more and more people transact insurance services on the internet, and the insurance services can be transacted by the communication interaction between the insurance client side and the client side.
Information management in the existing insurance intermediary industry is scattered, and centralized and unified analysis and utilization are not carried out, so that the working efficiency is reduced.
Disclosure of Invention
The invention aims to provide an information interaction system based on an insurance intermediary industry, which aims to manage and analyze data generated by an insurance company in a centralized manner so as to improve the working efficiency.
In order to achieve the purpose, the invention provides an information interaction system based on insurance intermediary industry, which comprises a data generation device, a data interaction device and a data analysis device, wherein the data generation device, the data interaction device and the data analysis device are sequentially connected;
the data generation device is used for acquiring insurance order data and claim settlement order data obtained by the intermediary mechanism and uploading the insurance order data and the claim settlement order data to a company terminal;
the data interaction device is used for the company end to issue a service request to the intermediary end and store insurance order data and claim settlement order data;
and the data analysis device is used for analyzing the operation risk based on the insurance order data and the claim settlement order data.
The data generation device comprises an online module and an offline module, wherein the online module is used for acquiring insurance orders and claim settlement orders online based on an H5 page;
and the offline module is used for acquiring insurance orders and claim settlement orders from the client based on the API.
Wherein, the step of obtaining the claim settlement order obtained by the intermediary organization comprises the following steps:
receiving an instruction of a client terminal for requesting claim settlement;
acquiring claim settlement information when a client settles a claim;
matching insurance document information corresponding to the claim settlement information in an insurance document rule engine based on data matching;
the insurance document rule engine is configured with the corresponding relation between the insurance document information and the claim settlement information;
and sending the matched insurance document information to a client terminal of the client for sending a claim settlement request instruction so as to prompt the client to upload the insurance documents according to the quantity and the types of the insurance documents.
Wherein the insurance document information includes the number and kind of insurance documents.
The data interaction device comprises a distribution module, a storage module and a data correction module, wherein the distribution module is used for distributing business data to the intermediary mechanism at a company end, the data correction module is used for correcting the data uploaded by the intermediary mechanism based on the existing database to obtain correction data, and the storage module is used for storing the correction data.
The distribution module comprises an authority unit, an extraction unit, a filtering unit, an encapsulation unit and a distribution unit, wherein the authority unit is used for setting the service authority and the data item authority of the intermediary organization, the extraction unit extracts service data based on the service authority and the data item authority, the filtering unit is used for filtering the service data, the encapsulation unit is used for encapsulating and encrypting the service data, and the distribution unit is used for encrypting the encapsulated and encrypted data.
The storage module comprises a client information storage unit and an agent information storage unit, wherein the client information storage unit is used for storing client information in the correction data, and the agent information storage unit is used for storing agent information.
The information interaction system based on the insurance intermediary industry further comprises a synchronization module, and the synchronization module is used for summarizing and uploading data stored by the storage module to a supervision organization.
The invention relates to an information interaction system based on insurance intermediary industry, in the actual working process, insurance companies generally obtain orders through intermediary organizations and give corresponding rewards, in the whole insurance company business process, important data are insurance order data and claim order data, wherein the insurance order data is used for measuring the income condition of the insurance companies, the claim order data is used for measuring the claim amount of the insurance companies, then the data interaction device is used for placing business requirements to the intermediary organizations, the business requirements comprise business types and specific indexes of each business type, meanwhile, the insurance order data and the claim order data uploaded by the intermediary organizations need to be collected, then the insurance order data and the claim order data of each intermediary organization can be analyzed through the data analysis device to evaluate the operation condition of each intermediary organization, and finally, the operation condition of the whole insurance company is evaluated, so that the utilization efficiency of data can be improved to provide working efficiency, and the operation condition of the company can be more conveniently mastered.
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, it is obvious that the drawings in the following description are only some embodiments of the present invention, and for those skilled in the art, other drawings can be obtained according to the drawings without creative efforts.
Fig. 1 is a structural diagram of an information interactive system based on an insurance intermediary industry according to the present invention.
Fig. 2 is a block diagram of a data generating apparatus according to the present invention.
Fig. 3 is a block diagram of a data interaction device of the present invention.
Fig. 4 is a configuration diagram of the data analysis device of the present invention.
Fig. 5 is a block diagram of a distribution module of the present invention.
Fig. 6 is a structural diagram of a memory module of the present invention.
FIG. 7 is a block diagram of a data correction module of the present invention.
The system comprises a 1-data generation device, a 2-data interaction device, a 3-data analysis device, an 11-online module, a 12-offline module, a 21-distribution module, a 22-storage module, a 23-data correction module, a 31-analysis module, a 32-early warning module, a 211-authority unit, a 212-extraction unit, a 213-filtering unit, a 214-packaging unit, a 215-distribution unit, a 221-client information storage unit, a 222-agent information storage unit, a 231-cleaning unit and a 232-merging unit.
Detailed Description
Reference will now be made in detail to embodiments of the present invention, examples of which are illustrated in the accompanying drawings, wherein like or similar reference numerals refer to the same or similar elements or elements having the same or similar function throughout. The embodiments described below with reference to the drawings are illustrative and intended to be illustrative of the invention and are not to be construed as limiting the invention.
Referring to fig. 1 to 7, the present invention provides an information interactive system based on insurance intermediary industry:
the system comprises a data generation device 1, a data interaction device 2 and a data analysis device 3, wherein the data generation device 1, the data interaction device 2 and the data analysis device 3 are sequentially connected;
the data generating device 1 is used for acquiring insurance order data and claim settlement order data obtained by the intermediary organization and uploading the insurance order data and the claim settlement order data to a company terminal;
the data interaction device 2 is used for the company side to issue a service request to the intermediary side and store insurance order data and claim settlement order data;
and the data analysis device 3 is used for analyzing the operation risk based on the insurance order data and the claim settlement order data.
In this embodiment, in the actual working process, the insurance company generally obtains orders through the intermediary organization and gives corresponding consideration, and in the whole business process of the insurance company, the important data are insurance order data and claim order data, wherein the insurance order data is used for measuring the income condition of the insurance company, and the claim order data is used for measuring the claim amount of the insurance company, then the data interaction device 2 is used for sending business requirements to the intermediary organization, including the business type and the specific index of each business type, and needs to collect the insurance order data and the claim order data uploaded by the intermediary organization, and then the data analysis device 3 can analyze the insurance order data and the claim order data of each intermediary organization to evaluate the operation condition of each intermediary organization and finally evaluate the operation condition of the whole insurance company, therefore, the utilization efficiency of the data can be improved, and the operation condition of a company can be more conveniently mastered.
Further, the data generating apparatus 1 includes an online module 11 and an offline module 12, where the online module 11 is configured to obtain an insurance order and a claim settlement order online based on an H5 page;
the offline module 12 is used for acquiring insurance orders and claim settlement orders from clients based on the API interface.
In this embodiment, H5 refers to Html (internet hypertext markup language) 5 th generation, and also refers to all digital products produced in H5. Its main goal is to semantically render the internet to be better readable by humans and machines, while providing embedding that better supports various media. The 5 pages only have one page from top to bottom, and can also be simply understood as a single webpage, and only are various interesting designs such as pictures, videos, characters and the like matched. And the HTML5 technology can realize one-time development and can be used by multiple ends across platforms, so that a website can be released once, and good browsing experience can be realized at each terminal such as a PC, a mobile phone, WeChat, an IPAD and the like. Simply, the mobile phone screen size of your self-adaptation to reach fine display effect. In addition, the H5 page usually uses a large amount of scrolling detection special effects, i.e. a large amount of text or pictures can be automatically loaded while the page is being slid, resulting in a dynamic aesthetic feeling, which is very suitable for mobile terminal browsing. In H5 page browsing, the high-quality H5 page can simultaneously call the vision, touch and hearing of the user through music, pictures, videos and a sliding screen, thereby improving the popularization effect and the transmission efficiency of the product. The online module 11 collects insurance orders based on the H5 page, and then the customer can submit claim orders on the H5 page, so as to improve the processing efficiency, and compared with the online channels, there are some orders from agents under the line, which are signed in a face-to-face manner, and the data processing is performed face-to-face manner by using the API interface, so that corresponding data needs to be acquired from the channels, so that the data collection is more comprehensive.
Further, the acquiring step of the claim order comprises: receiving an instruction of a client terminal for requesting claim settlement; acquiring claim settlement information when a client settles a claim; matching insurance document information corresponding to the claim settlement information in an insurance document rule engine based on data matching; the insurance document rule engine is configured with the corresponding relation between the insurance document information and the claim settlement information; and sending the matched insurance document information to a client terminal of the client for sending a claim settlement request instruction so as to prompt the client to upload the insurance documents according to the quantity and the types of the insurance documents.
Further, the insurance document information includes the number and the kind of the insurance documents.
In this embodiment, the client terminal is a communication terminal used by a client and used for initiating a claim settlement instruction, the method for uploading insurance documents is applied to a claim settlement system, and a plurality of check boxes or input boxes corresponding to claim settlement information are arranged on a claim settlement operation page of the claim settlement system; for example, the check boxes comprise a plurality of check boxes such as hauling luggage, carry-on luggage, travel certificates, traffic tickets and the like in the lost article column of the client; the input boxes include input boxes for inputting the age, warranty number and the like of the client. The claim settlement information is information input by the customer during claim settlement, and may be a check box checked by the customer on a claim settlement operation page of the claim settlement system in this embodiment, or information input by the customer on the input box of the claim settlement operation page. The server obtains information selected or input by the client on the claim settlement operation page, and then can obtain claim settlement information when the client settles claims, where the insurance documents refer to certificates, documents, bills, certificates and the like required for claim settlement, and there are more than 70 insurance documents in the claim settlement system in this embodiment. Different claim settlement information is provided corresponding to different claim settlement scenes, so that different insurance documents are required. The insurance document rule engine comprises a plurality of factors, and the corresponding information in the factors is the claim settlement information; the factor corresponds to the same category information in the claim settlement information, for example, a plurality of check boxes in the lost article column correspond to one factor; the multiple factors form insurance document rules with slightly larger granularity; one or more insurance document rules correspond to the insurance document information to form a larger and more complex set of insurance document rules; a set of insurance document rules, taken as a whole, is called an insurance document rules engine. The insurance document rule engine is a program mechanism for analyzing which insurance documents need to be uploaded by a claim case, and is a tool for processing the claim case. The insurance document rule engine is configured with insurance document information corresponding to each factor (namely each claim settlement information); and matching the checking box in which factor the client checks out to obtain insurance document information needing to be uploaded corresponding to the factor. All insurance document rules in the insurance document rule engine are created and maintained by a headquarter administrator, and all other sub-organizations default to follow the insurance document rules of the headquarter; the headquarters may choose to allow the sub-organisations to make differential modifications to the partial insurance document rules.
Further, the data interaction device 2 includes a distribution module 21, a storage module 22, and a data correction module 23, where the distribution module 21 is configured to distribute business data to the intermediary, the data correction module 23 is configured to correct data uploaded by the intermediary based on an existing database to obtain correction data, and the storage module 22 is configured to store the correction data.
In this embodiment, the distribution module 21 is configured to send service data of an insurance company end to an intermediary organization, so that the intermediary organization performs related services, and the data correction module 23 is configured to continue to correct data therein to reduce error data, thereby improving work efficiency. The storage module 22 is used for storing the corrected data, so as to facilitate later use.
Further, the distribution module 21 includes a permission unit 211, an extraction unit 212, a filtering unit 213, an encapsulation unit 214, and an allocation unit 215, where the permission unit 211 is configured to set a service permission and a data item permission of an intermediary organization, the extraction unit 212 extracts service data based on the service permission and the data item permission, the filtering unit 213 is configured to filter the service data, the encapsulation unit 214 is configured to encapsulate and encrypt the service data, and the allocation unit 215 is configured to encrypt the encapsulated and encrypted data.
In this embodiment, the authority unit 211 can detect the service authority and data authority given by the intermediary organization, so as to facilitate the use, and then the extraction unit 212 extracts the corresponding data meeting the requirement, and then the data is processed sequentially by the filtering unit 213, the encapsulation unit 214 and the allocation unit 215, so as to facilitate the use.
Further, the storage module 22 includes a client information storage unit 221 and an agent information storage unit 222, where the client information storage unit 221 is used for storing the client information in the correction data, and the agent information storage unit 222 is used for storing the agent information.
In this embodiment, the customer information storage unit 221 is configured to extract and store customer information in a centralized manner, so as to facilitate subsequent management of the customer information, and the agent information storage unit 222 is also configured to store agent information for insurance practices in a centralized manner, so as to facilitate various operations such as addition, deletion, and assessment.
Further, the data correction module 23 includes a cleaning unit 231 and a merging unit 232, the cleaning unit 231 is configured to clean invalid data in the insurance orders and the claim orders, and the merging unit 232 is configured to merge the insurance orders and the claim orders based on the historical database based on the customer information.
Further, the data analysis device 3 includes an analysis module 31 and an early warning module 32, where the analysis module 31 is configured to analyze data based on a claim settlement order and an insurance order to obtain a measurement index; the early warning module 32 is configured to alarm when the actual value exceeds the measurement index.
In this embodiment, the measurement indicator may be a ratio of the amount of insurance to the amount of claim, the ratio being designed based on the overall order, and an alarm may be raised when the actual value in the actual process exceeds the measurement indicator.
Further, the information interaction system based on the insurance intermediary industry further comprises a synchronization module, and the synchronization module is used for summarizing and uploading the data stored by the storage module to a supervision organization.
In the embodiment, all 5 supervision reports, namely a basic situation table, an insurance production report, a life insurance report, a profit table and an asset liability report, which are reported every month can be generated in the system based on the data stored in the storage module, and then are uploaded to the supervision institution. The working efficiency is improved.
Wherein storage module has passed through when guarantying the authentication, waits to guarantor to be an all-round system security standard, not only program safety, include: physical security, application security, communication security, boundary security, environmental security, management security, and the like.
The physical safety comprises machine room physical access control, fire prevention, lightning protection, temperature and humidity control, power supply and electromagnetic protection.
The application security comprises identity authentication, access control, security audit, residual information protection, software fault tolerance, resource control and code security of the application.
The communication security comprises network architecture, communication transmission and credible verification.
The boundary security includes boundary protection, access control, intrusion prevention, malicious code protection, and the like.
Environmental security includes intrusion prevention, malicious code prevention, identity authentication, access control, data integrity, confidentiality, and personal information protection.
The management safety comprises system management, audit management, safety management and centralized management and control.
While the invention has been described with reference to a preferred embodiment, it will be understood by those skilled in the art that various changes in form and detail may be made therein without departing from the spirit and scope of the invention as defined by the appended claims.
Claims (8)
1. An information interactive system based on insurance intermediary industry is characterized in that,
the system comprises a data generation device, a data interaction device and a data analysis device, wherein the data generation device, the data interaction device and the data analysis device are sequentially connected;
the data generation device is used for acquiring insurance order data and claim settlement order data obtained by the intermediary mechanism and uploading the insurance order data and the claim settlement order data to a company terminal;
the data interaction device is used for the company end to issue a service request to the intermediary end and store insurance order data and claim settlement order data;
and the data analysis device is used for analyzing the operation risk based on the insurance order data and the claim settlement order data.
2. The information-based interactive system of claim 1, wherein the information-based interactive system comprises a plurality of interactive modules,
the data generation device comprises an online module and an offline module, wherein the online module is used for acquiring insurance orders and claim settlement orders online based on an H5 page;
and the offline module is used for acquiring insurance orders and claim settlement orders from the client based on the API.
3. The information-based interactive system of claim 1, wherein the information-based interactive system comprises a plurality of interactive modules,
the step of obtaining the claim settlement order obtained by the intermediary institution comprises the following steps:
receiving an instruction of a client terminal for requesting claim settlement;
acquiring claim settlement information when a client settles a claim;
matching insurance document information corresponding to the claim settlement information in an insurance document rule engine based on data matching;
the insurance document rule engine is configured with the corresponding relation between the insurance document information and the claim settlement information;
and sending the matched insurance document information to a client terminal of the client for sending a claim settlement request instruction so as to prompt the client to upload the insurance documents according to the quantity and the types of the insurance documents.
4. The information-based interactive system of claim 3, wherein the information-based interactive system comprises a plurality of interactive modules,
the insurance document information includes the number and kind of insurance documents.
5. The information-based interactive system of claim 1, wherein the information-based interactive system comprises a plurality of interactive modules,
the data interaction device comprises a distribution module, a storage module and a data correction module, wherein the distribution module is used for distributing business data to the intermediary mechanism at a company end, the data correction module is used for correcting the data uploaded by the intermediary mechanism based on the existing database to obtain correction data, and the storage module is used for storing the correction data.
6. The information-based interactive system of claim 5, wherein the information-based interactive system further comprises a plurality of computers,
the distribution module comprises an authority unit, an extraction unit, a filtering unit, an encapsulation unit and a distribution unit, wherein the authority unit is used for setting the service authority and the data item authority of the intermediary mechanism, the extraction unit extracts service data based on the service authority and the data item authority, the filtering unit is used for filtering the service data, the encapsulation unit is used for encapsulating and encrypting the service data, and the distribution unit is used for encrypting the encapsulated and encrypted data.
7. The information-based interactive system of claim 6, wherein the information-based interactive system of the insurance intermediary industry,
the storage module comprises a client information storage unit and an agent information storage unit, wherein the client information storage unit is used for storing client information in the correction data, and the agent information storage unit is used for storing agent information.
8. The information-based interactive system of claim 1, wherein the information-based interactive system comprises a plurality of interactive modules,
the information interaction system based on the insurance intermediary industry further comprises a synchronization module, and the synchronization module is used for summarizing and uploading the data stored by the storage module to a supervision organization.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202111650969.XA CN114399391A (en) | 2021-12-30 | 2021-12-30 | Information interaction system based on insurance intermediary industry |
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202111650969.XA CN114399391A (en) | 2021-12-30 | 2021-12-30 | Information interaction system based on insurance intermediary industry |
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| CN114399391A true CN114399391A (en) | 2022-04-26 |
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| CN202111650969.XA Pending CN114399391A (en) | 2021-12-30 | 2021-12-30 | Information interaction system based on insurance intermediary industry |
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