CN114356178B

CN114356178B - Interactive content configuration method and device, terminal equipment and storage medium

Info

Publication number: CN114356178B
Application number: CN202210031148.6A
Authority: CN
Inventors: 李松岭; 杨郑彬
Original assignee: Ping An Technology Shenzhen Co Ltd
Current assignee: Ping An Technology Shenzhen Co Ltd
Priority date: 2022-01-12
Filing date: 2022-01-12
Publication date: 2024-01-19
Anticipated expiration: 2042-01-12
Also published as: CN114356178A

Abstract

The embodiment of the application is suitable for the technical field of artificial intelligence, and provides a configuration method, a device, terminal equipment and a storage medium of interactive content, wherein the method is applied to the terminal equipment and comprises the following steps: monitoring an operation event, and generating a plurality of reply nodes according to the operation event; receiving node information input for each reply node; determining the post-node of each reply node, and configuring a jump rule between each reply node and the corresponding post-node; generating a directed acyclic graph based on each reply node and a jump rule between each reply node and the corresponding post node; and when an interaction instruction is received, acquiring at least one graph node from the directed acyclic graph according to the interaction instruction, and sending the at least one graph node to front-end equipment so as to render reply content in the front-end equipment. By adopting the method, the configuration difficulty of the interactive content can be reduced, and the configuration efficiency can be improved.

Description

Interactive content configuration method and device, terminal equipment and storage medium

Technical Field

The embodiment of the application belongs to the technical field of artificial intelligence, and particularly relates to a configuration method, a device, terminal equipment and a storage medium of interactive content.

Background

In the work and life of people, the assistance of intelligent dialogue service is more and more separated. For example, car-mounted voice assistants, shopping guide robots in markets, intelligent guide in hospitals, and the like, intelligent dialogue services have rapidly developed in these fields, and the working and living modes of people are greatly changed.

Intelligent dialog services are typically based on interactions between a user and a dialog system to meet one or more requirements of the user. Because of the complexity of dialogue data and the accuracy of the algorithms associated with dialogue systems, the end-to-end intelligent dialogue systems widely used at present sometimes have difficulty in accurately replying to questions of users and even easily responding to questions of a non-interview. Therefore, to some extent, the accuracy of the reply of the intelligent dialogue system needs to be improved by manually configuring the interactive contents. For example, the reply logic and the result range are limited when the interactive contents are composed. However, manually configuring interactive content presents a great challenge to content writers, who are required to have a high level of skill. For example, when composing interactive content of a medical inquiry class, a content writer is required to understand medical knowledge and have a certain programming experience. This severely limits the configuration efficiency of the interactive contents.

Disclosure of Invention

In view of this, the embodiments of the present application provide a method, an apparatus, a terminal device, and a storage medium for configuring interactive content, so as to reduce the difficulty of configuring the interactive content and improve the configuration efficiency.

A first aspect of an embodiment of the present application provides a method for configuring interactive content, applied to a terminal device, where the method includes:

monitoring operation events aiming at reply nodes in a menu bar of a configuration platform, and generating a plurality of reply nodes in a configuration interface of the configuration platform according to the operation events;

receiving node information input for each reply node;

determining the post-node of each reply node, and configuring a jump rule between each reply node and the corresponding post-node;

generating a directed acyclic graph based on each reply node and a jump rule between each reply node and the corresponding post node; the directed acyclic graph comprises a plurality of graph nodes, wherein each graph node is configured;

when an interaction instruction is received, at least one graph node is obtained from the directed acyclic graph according to the interaction instruction, and the at least one graph node is sent to front-end equipment so as to render reply content corresponding to the interaction instruction in the front-end equipment.

A second aspect of an embodiment of the present application provides an apparatus for configuring interactive content, applied to a terminal device, where the apparatus includes:

the operation event monitoring module is used for monitoring operation events aiming at reply nodes in a menu bar of the configuration platform;

the reply node generation module is used for generating a plurality of reply nodes in a configuration interface of the configuration platform according to the operation event;

the node information receiving module is used for receiving node information input for each reply node;

the rear node determining module is used for determining rear nodes of the reply nodes;

the jump rule configuration module is used for configuring jump rules between each reply node and the corresponding post node;

the directed acyclic graph generation module is used for generating a directed acyclic graph based on each reply node and a jump rule between each reply node and the corresponding post node; the directed acyclic graph comprises a plurality of graph nodes, wherein each graph node is configured;

and the interaction module is used for acquiring at least one graph node from the directed acyclic graph according to the interaction instruction when receiving the interaction instruction, and sending the at least one graph node to front-end equipment so as to render reply content corresponding to the interaction instruction in the front-end equipment.

A third aspect of the embodiments of the present application provides a terminal device, including a memory, a processor, and a computer program stored in the memory and executable on the processor, where the processor implements the method for configuring interactive contents according to the first aspect when the processor executes the computer program.

A fourth aspect of the embodiments of the present application provides a computer readable storage medium storing a computer program, which when executed by a processor implements a method for configuring interactive content as described in the first aspect above.

A fifth aspect of embodiments of the present application provides a computer program product, which when run on a computer causes the computer to perform the method for configuring interactive content according to the first aspect.

Compared with the prior art, the embodiment of the application has the following advantages:

according to the embodiment of the application, the configuration platform is provided, and the operation event of the reply node in the menu bar aiming at the configuration platform is monitored, so that a plurality of reply nodes can be generated in the configuration interface of the configuration platform according to the operation event. After receiving the node information input for each reply node, the post-node of each reply node can be determined, and a jump rule between each reply node and the corresponding post-node is configured. In this way, the terminal device can generate the directed acyclic graph based on each reply node and the jump rule between each reply node and the corresponding post node, and complete the configuration of the conversation process. When the interaction instruction is received, at least one graph node can be obtained from the directed acyclic graph according to the interaction instruction and sent to the front-end equipment, the front-end equipment renders reply content corresponding to the interaction instruction according to the graph node, and interaction with the interaction object is completed. According to the embodiment of the application, the conversation process is configured through the visual interface, so that the workload and the configuration difficulty of configuration personnel are greatly reduced, and the batch generation of conversation contents is realized. Taking the configuration of interaction content of medical inquiry class as an example, by adopting the method provided by the embodiment of the application, medical staff can complete the configuration of dialogue flows of patient inquiry, disease inquiry and answering and the like with almost zero learning cost, thereby greatly improving the efficiency of patient service of enterprises in the medical industry and effectively saving a great deal of labor cost, and having great significance to industry development.

Drawings

In order to more clearly illustrate the technical solutions in the embodiments of the present application, the following will briefly introduce the drawings that are required to be used in the embodiments or the description of the prior art. It is apparent that the drawings in the following description are only some embodiments of the present application, and that other drawings may be obtained from these drawings without inventive effort for a person of ordinary skill in the art.

Fig. 1 is a schematic diagram of a configuration method of interactive content provided in an embodiment of the present application;

FIG. 2 is an interface schematic diagram of a configuration platform according to an embodiment of the present application;

FIG. 3 is a schematic diagram of an implementation manner of S102 in a configuration method of interactive content according to an embodiment of the present application;

FIG. 4 is a schematic diagram of reply nodes of four different node types provided by an embodiment of the present application;

fig. 5 is a schematic diagram of an implementation manner of S103 in a method for configuring interactive contents according to an embodiment of the present application;

FIG. 6 is a schematic diagram of a relationship between a reply node and a post node according to an embodiment of the present disclosure;

FIG. 7 is a schematic diagram of a jump rule between a configuration reply node and a post node according to an embodiment of the present application;

Fig. 8 is a schematic diagram of a configuration device of interactive content according to an embodiment of the present application;

fig. 9 is a schematic diagram of a terminal device provided in an embodiment of the present application.

Detailed Description

In the following description, for purposes of explanation and not limitation, specific details are set forth, such as particular system configurations, techniques, etc. in order to provide a thorough understanding of the embodiments of the present application. It will be apparent, however, to one skilled in the art that the present application may be practiced in other embodiments that depart from these specific details. In other instances, detailed descriptions of well-known systems, devices, circuits, and methods are omitted so as not to obscure the description of the present application with unnecessary detail.

The technical scheme of the present application is described below by specific examples.

Referring to fig. 1, a schematic diagram of a method for configuring interactive contents provided in an embodiment of the present application is shown, where the method specifically may include the following steps:

s101, monitoring operation events of reply nodes in a menu bar of a configuration platform, and generating a plurality of reply nodes in a configuration interface of the configuration platform according to the operation events.

The method can be applied to terminal equipment, namely, the execution main body of the embodiment of the application can be the terminal equipment. The terminal equipment can be electronic equipment with display interfaces such as mobile phones, tablet computers and desktop computers, and can conveniently realize the configuration of the interactive content by responding to various operations of a user on the display interfaces, so that the operation complexity and difficulty of the user for configuring the interactive content are reduced, and the configuration efficiency is improved.

In the embodiment of the application, the terminal equipment can provide a configuration platform, and the configuration platform can be displayed on a display interface of the terminal equipment in a programming mode. The user may perform various operations in the configuration platform to configure the interactive content.

Fig. 2 is an interface schematic diagram of a configuration platform according to an embodiment of the present application. In the configuration platform shown in fig. 2, a menu bar 201 and a configuration interface 202 are included. Wherein an editable node template, such as reply node 201a, is provided in menu bar 201. The user may generate a corresponding reply node in the configuration interface 202 by dragging or clicking on the reply node 201a, such as the one shown as a pregnancy management greeting 202a in fig. 2. When the user configures each node in the configuration interface 202, the user can click on the node, and the terminal device can automatically display the configuration detail page of the node for the user to operate. Illustratively, the user clicks on the start node 202b in the configuration page 202, the terminal device may present a configuration details page, shown as 202c, in the configuration page 202, and the user may configure the start node 202b in the configuration details page 202 c. It should be noted that, when the terminal device responds to the operation of the user and enters the configuration platform, the start node 202b shown in fig. 2 may be automatically generated by the terminal device, and for other reply nodes, it is required to generate based on the operation of the user in the configuration platform.

In this embodiment of the present application, after the terminal device displays the configuration platform as shown in fig. 2 based on the operation of the user, the terminal device may enter the configuration state, generate a reply node by monitoring the operation event of the user to reply the node in the menu bar of the configuration platform, and complete the corresponding configuration.

In one possible implementation manner of the embodiment of the present application, the terminal device may monitor a click operation event for the reply node in the menu bar of the configuration platform to generate the reply node. Illustratively, the user may click on reply node 201a in menu bar 201 in fig. 2, and the terminal device may then generate a reply node, such as a pregnancy management greeting 202a, in configuration interface 202.

In another possible implementation manner of the embodiment of the present application, the terminal device may further monitor an operation event of dragging the reply node to the configuration interface in the menu bar of the configuration platform to generate the reply node. Illustratively, the user may press and drag the reply node 201a in the menu bar 201 in fig. 2 into the configuration interface 202, and then the terminal device may generate a reply node in the configuration interface 202. The embodiments of the present application are not limited to a specific manner of how reply nodes are generated in a configuration interface.

It should be noted that, when generating the reply node in the two manners, whether by clicking the reply node 201a control in the menu bar 201 or dragging the reply node 201a control in the menu bar 201 to the configuration page 202, the name of the reply node may be unconfigured when the terminal device generates the reply node. For example, the terminal device generates a node named "reply node" in the configuration interface 202, and the reply node displays the name of the pregnancy management greeting 202a in fig. 2 after the user completes the corresponding configuration through the configuration details page.

The terminal device monitors an operation event aiming at the reply node in the menu bar of the configuration platform, and can generate the reply node in the configuration interface of the configuration platform according to the operation event. The number of the reply nodes generated by the terminal equipment can be multiple, the multiple reply nodes can be continuously generated, and then the terminal equipment configures each reply node one by one based on the operation of a user; alternatively, the multiple reply nodes may also be multiple reply nodes generated in such a way that after one reply node is generated and the configuration of the reply node is completed, another reply node is generated and the configuration is completed, which depends on the specific operation of the user in the configuration platform, which is not limited in the embodiment of the present application.

S102, receiving node information input for each reply node.

In the embodiment of the application, the configuration for each recovery node may be implemented based on the operation of the user in a configuration platform provided by the terminal device. Thus, receiving node information input for each reply node may refer to the terminal device receiving node information of the reply node input by the user when configuring each reply node. In general, the node information of the reply node may include the node name, text content, and node type of the reply node, and node configuration items of different node types may be different, so that a user needs to input corresponding configuration content for each node configuration item.

In a possible implementation manner of the embodiment of the present application, as shown in fig. 3, receiving the node information input for each reply node in S102 may specifically include the following substeps S1021-S1023:

and S1021, receiving node names and text contents input for the reply nodes.

In the embodiment of the present application, when configuring each reply node, it is first required to determine the node name of the reply node, such as a pregnancy management hello node, a blood glucose value node, a primary/secondary disease node, and the like. The user can make the terminal device display the configuration detail page of the reply node by clicking the reply node in the configuration interface, and then input the node name of the reply node in a column of the node name of the configuration detail page. For example, as shown in fig. 2, the user may click on the start node 202b, so that the terminal device may present a configuration details page 202c, where the configuration details page 202c includes a node name field, and the user may input a corresponding node name in the node name field.

The text content of the reply node may refer to the text that needs to be displayed to the interactive object during interaction, so that the interactive object can conveniently know what information needs to be fed back currently. For example, for a pregnancy management greeting node, its interactive text may be "you good, i am your health manager, next to recommend to you a management plan for pregnancy. In this way, the interactive object can understand through the text contents that the current interactive process is the relevant dialogue in which the pregnancy management is performed.

S1022, obtaining node types of the reply nodes selected based on the text content, wherein any node type has a corresponding node configuration item.

In the embodiment of the application, different reply nodes may have different node types. In general, the node types of the reply nodes may include text type, gap-fill type, single-choice type, multiple-choice type, plectrum type, and the like, and when interacting with the interaction object, the reply nodes of different node types use different interaction modes. For example, for a single-choice type interaction node, the interaction mode may be that the interaction object is required to select one option from a plurality of options as reply content in the interaction process.

In the embodiment of the application, after the user inputs the corresponding text content in the configuration detail page, the node type of the reply node can be selected according to the text content. The reply nodes for each node type have different node configuration items.

S1023, receiving configuration content input for the node configuration items, and obtaining node information of each reply node.

For the node configuration items of the reply nodes, the user can input corresponding configuration content for each node configuration item. Thus, all the information input by the user in the configuration detail page jointly forms the node information of the reply node.

As shown in fig. 4, a schematic diagram of reply nodes of four different node types according to an embodiment of the present application is provided. Wherein (a) in fig. 4 shows a schematic diagram of a text-type reply node. As shown in fig. 4 (a), the node name of the reply node is "pregnancy management greeting", the text content is "your good, i are health managers who want to recommend the pregnancy management plan to you next", and the node name and the text content are information input by the user in the configuration detail page. Based on the node name and text content, the user may select the node type of the reply node to be a text type. For the text type reply node, an option of adding a picture can be further provided in the configuration detail page, and the user can select the picture to upload. In this way, text and picture information can be simultaneously displayed to the interactive object when the interactive object is interacted with in the follow-up process.

Fig. 4 (b) shows a schematic diagram of a reply node of a gap-filling type. As shown in fig. 4 (b), the node name of the reply node is "blood glucose value", the text content is "what is the fasting blood glucose value you have measured last time", and the node name and the text content are both information entered by the user in the configuration detail page. Based on the node name and text content, the user may select the node type of the reply node to be a gap-filling type. For a reply node of the gap-fill type, the node configuration item may include a numerical value (band unit) specifically required to be filled by the user and a numerical value unit required to be selected.

Fig. 4 (c) shows a schematic diagram of a reply node of the single choice type. As shown in (c) of fig. 4, the node name of the reply node is "primary/secondary disease", the text content is "whether you have a definitive diagnosis recently or have the following disease", and the node name and the text content are both information input by the user in the configuration detail page. Based on the node name and text content, the user may select the node type of the reply node to be a radio type. For reply nodes of the single choice type, the node configuration item may include a plurality of options specifically required to be configured, such as option 01 "diabetes" shown in fig. 4 (c), option 02 "hypertension", option 03 "hyperuricemia", and option 04 "no disease above". When the reply node of the single selection type is adopted to interact with the interaction object, the interaction object needs to select one option from the plurality of options as reply content. For example, option 01 "diabetes" or option 04 "no disease above" is selected as the reply content.

In this embodiment of the present application, the reply node of the multi-choice type is similar to the reply node of the single-choice type, and the configuration details page may refer to (c) in fig. 4, where the multi-choice type reply node is different from the single-choice type reply node in that when the multi-choice type reply node is adopted to interact with the interaction object, the interaction object needs to select one or more options from the multiple options as reply contents. For example, option 01 "diabetes" and option 02 "hypertension" are simultaneously selected as reply contents.

Fig. 4 (d) shows a schematic diagram of a plectrum type reply node. As shown in (d) of fig. 4, the node name of the reply node is "height", the text content is "what is your recent height", and the node name and the text content are both information input by the user in the configuration detail page. According to the node name and the text content, the user can select the node type of the reply node as a plectrum type. For a plectrum type reply node, the node configuration item may include a corresponding range of values, such as an upper bound and a lower bound as shown in (d) of fig. 4. When the interaction is performed with the interaction object by adopting the plectrum type reply node, the interaction object can input corresponding reply content, and the reply node can determine a specific response strategy according to the range of the reply content. For example, if the interactive object replies with a value of "175cm" for the question of "what you have recently been high", the reply node may determine the subsequent reply strategy based on the range in which this value lies belonging to "170.0-179.9 cm".

Of course, the reply nodes of several different node types shown in fig. 4 are only some examples of embodiments of the present application, and those skilled in the art may determine the node information required for each reply node according to actual needs, which are not limited in the embodiments of the present application.

S103, determining the post-nodes of each reply node, and configuring a jump rule between each reply node and the corresponding post-node.

In this embodiment of the present application, the post node of the reply node may refer to the next reply node that needs to be executed after the current reply node is executed in the actual interaction process. There may be only one or a plurality of post nodes of one reply node.

Illustratively, for the reply node of the single choice type "primary/secondary disease" shown in fig. 4 (c), the options provided include option 01 "diabetes", option 02 "hypertension", option 03 "hyperuricemia", etc., and since the user may select any one of the above options, the following node of the reply node should include the node corresponding to each option. That is, the post node of the "primary/secondary disease" node may include a "diabetes feedback" node corresponding to option 01 "diabetes", a "hypertension feedback" node corresponding to option 02 "hypertension", and a "hyperuricemia" node corresponding to option 03 "hyperuricemia".

In this embodiment of the present application, when determining the post node of each reply node, for any reply node, a target node selected in the current configuration interface may be determined, where the target node may be any node in the configuration interface that has completed configuration except the start node and the reply node itself, and the any node may include an end node. The terminal device may then take the selected target node as a post node of the reply node.

After determining the post-nodes of each reply node, the terminal device may configure a jump rule between each reply node and the corresponding post-node. The jump rule between the reply node and the corresponding post node may refer to how the corresponding post node is jumped to execute under what rule or condition the reply node is executed. For example, in the foregoing example, after executing the "primary/secondary disease" node, if the user selects option 01 "diabetes", the post node that needs to be correspondingly executed is the "diabetes feedback" node; if the user selects not option 01 "diabetes" but option 02 "hypertension", the post node that needs to be correspondingly executed should be the "hypertension feedback" node.

In one possible implementation manner of the embodiment of the present application, as shown in fig. 5, configuring a jump rule between each reply node and a corresponding post node in S103 may specifically include the following substeps S1031-S1033:

s1031, aiming at any reply node, generating a connecting line between the reply node and the corresponding post node in the configuration interface.

In the embodiment of the application, the generation of the connection line between the reply node and the corresponding post node in the configuration interface by the terminal device may be implemented based on the operation of the user. For example, a user may operatively connect any two reply nodes such that the connected reply node may act as a post node to the previous reply node. Alternatively, the user may also select the back node of the reply node directly in the configuration details page of the reply node. When the user selects the post node, the terminal device may generate a connection line between the reply node and the post node. The connection lines may be pointed to the corresponding back-end node by the reply node.

Fig. 6 is a schematic diagram of a relationship between a reply node and a post node according to an embodiment of the present application. The post-nodes of the partial reply node are shown in fig. 6. For example, the post node of the "pregnancy management greeting" node is a "primary/secondary disease" node; the rear nodes of the primary/secondary disease node comprise a plurality of nodes, namely a diabetes feedback node, a hypertension feedback node and a hyperuricemia feedback node; the rear node of the diabetes feedback node is an inquiry blood sugar node; the post nodes of the "query blood sugar" node include the "hyperglycemia feedback" node and the "query smoking" node. Each recovery node and the corresponding post node can be connected through a connecting line in the strip direction.

S1032, determining a jump rule between the reply node and the corresponding post node according to the node information of the reply node.

In an embodiment of the present application, the jump rule between the reply node and the corresponding post node may include a jump according to configuration options or a match jump according to function rules.

The jump according to the configuration option can be aimed at the option configured in the reply node, and when the option is selected by the interactive object, the jump is carried out to the post node corresponding to the option. Illustratively, referring to fig. 4 and 6, the options configured in the "primary/secondary disease" node include option 01 "diabetes", option 02 "hypertension", option 03 "hyperuricemia", and the like. When the option is selected, the node can jump to the corresponding post node. For example, when option 01 "diabetes" is selected, jump to the "diabetes feedback" node.

Matching jumps according to a function rule may comprise a plurality of different matching patterns. For example, skip according to a range of values or skip according to a key. The jump according to the value range may refer to that when the reply content input by the interactive object is a value and the value falls into a certain value range, the jump is to a post node corresponding to the value range. Skipping according to a keyword may refer to skipping to a post node corresponding to a keyword when the reply content input by the interactive object hits the keyword.

S1033, receiving rule effective conditions input for the jump rule.

After determining the jump rule between the reply node and the corresponding post node, the user may input a rule validation condition of the jump rule in the configuration interface. After receiving the rule validation condition, the terminal equipment can complete the configuration of the corresponding jump rule.

Fig. 7 is a schematic diagram of a jump rule between a configuration reply node and a post node according to an embodiment of the present application. Fig. 7 (a) shows a schematic diagram of a configuration procedure according to a configuration option skip, and fig. 7 (b) and (c) show a schematic diagram of a configuration procedure according to a function rule matching skip. Specifically, (b) in fig. 7 is a schematic diagram of a configuration procedure according to value range hopping, and (c) in fig. 7 is a schematic diagram of a configuration procedure according to keyword hopping.

In a specific implementation, when configuring a jump rule between a reply node and its corresponding post node, a user may select a connection line between the reply node and the post node in a configuration interface. For example, the user may select the connection line between the "primary/secondary disease" and "diabetes feedback" nodes in fig. 6. At this time, the terminal device may display a detail page of the configuration jump rule in the configuration interface, which may be shown in (a) of fig. 7, in which a node name "primary/secondary disease node to diabetes feedback node" is displayed, which means that the jump rule between the above two nodes is currently configured. The user may select a specific jump rule in the detail page, as an "option" shown in fig. 7 (a), i.e. indicating a jump according to the configuration option, or as a "function rule" shown in fig. 7 (b) and (c), i.e. indicating a match jump according to the function rule.

For jumping according to configuration options, the user may configure corresponding options, such as "option 01" AND "option 02" shown in (a) of fig. 7, AND when multiple options are selected, specific validation conditions need to be configured for these options, such as "AND" indicates that multiple options are validated when multiple options are simultaneously selected, AND "OR" indicates that any one of the multiple options is validated when selected.

Matching jumps according to the function rule may include both jumping according to a range of values as shown in fig. 7 (b) and jumping according to a key as shown in fig. 7 (c). For jumps according to a value range, the user may add a corresponding value range for the jump, for example "left-bound value" and "right-bound value" as shown in fig. 7 (b). Here, "left-bounded value" means the minimum value of the value range, and "right-bounded value" means the maximum value of the value range. When the reply information input by the interactive object is a numerical value and the numerical value falls within the numerical range, the jump rule can be validated. For jumps according to a range of values, the user may configure the corresponding key for the jump mode, e.g. the "fever" key shown in fig. 7 (c). When the reply message entered by the interactive object contains the key of "fever" described above, it indicates that the jump rule may be validated.

S104, generating a directed acyclic graph based on each reply node and a jump rule between each reply node and the corresponding post node; the directed acyclic graph comprises a plurality of graph nodes, wherein each graph node is configured.

After the configuration of the reply node and the jump rule between the reply node and the corresponding post node is completed, the terminal equipment can generate a directed acyclic graph. A directed acyclic graph is a graph structure in topology that starts from a node, looks for the next node according to the rules and direction of the edges until the end point, and does not form a loop.

In the embodiment of the application, each graph node in the directed acyclic graph can represent each node that has completed configuration, namely a start node, an end node, and each reply node between the start node and the end node.

In the embodiment of the application, when the terminal device generates the directed acyclic graph, the terminal device may first determine a post node of a start node in the configuration interface, and then, from the start node, establish the directed acyclic graph according to the direction of the connecting line between the nodes. The side information of any side of the directed acyclic graph can be a jump rule between nodes connected by the side. And starting from the graph node corresponding to the start node, the end points of the multiple edges connected one by one are all graph nodes corresponding to the end node.

It should be noted that, the process of generating the directed acyclic graph based on each reply node and the jump rule between the reply node and the corresponding post node may be completed in the terminal device, or may be completed in the post server by sending the directed acyclic graph from the terminal device to the post server. If the process of generating the directed acyclic graph is completed at the back-end server, the terminal device may convert configuration information obtained according to the reply node and the jump rule between the reply node and the corresponding back-end node into data in a format recognizable by the back-end server, for example, JSON format data. In this way, the backend server can generate a directed acyclic graph from the received JSON-formatted data.

In one possible implementation manner of the embodiment of the present application, the number of the directed acyclic graphs may include a plurality, and the plurality of the directed acyclic graphs may respectively correspond to one dialog theme. For example, the plurality of directed acyclic graphs can include a first directed acyclic graph and a second directed acyclic graph. The first directed acyclic graph and the second directed acyclic graph each correspond to a dialog topic. After the directed acyclic graph is generated, the embodiment of the application can embed the corresponding dialogue theme into another dialogue theme based on the directed acyclic graph, so that the workload of the configuration of the interaction content is simplified.

Taking the example of embedding the first directed acyclic graph into the second directed acyclic graph, in a specific implementation, a graph node corresponding to a start node in the first directed acyclic graph may be deleted, and then a post node of the graph node corresponding to the start node in the first directed acyclic graph is used as a post node of a target node in the second directed acyclic graph. The target node may be determined based on actual dialog logic. In this way, dialog topics corresponding to the first directed acyclic graph may be embedded into dialog topics corresponding to the second directed acyclic graph.

S105, when an interaction instruction is received, at least one graph node is obtained from the directed acyclic graph according to the interaction instruction, and the at least one graph node is sent to front-end equipment so as to render reply content corresponding to the interaction instruction in the front-end equipment.

In the embodiment of the application, the interaction instruction may be an instruction that the interaction object inputs to the dialogue system, and is used to trigger a dialogue flow between the interaction object and the dialogue system. The interactive object may be a user.

Because each directed acyclic graph corresponds to a specific dialogue flow, when the dialogue flow is realized, the dialogue system can acquire at least one graph node from the directed acyclic graph according to the interaction instruction, and send the at least one graph node to the front-end equipment, and the front-end equipment performs rendering to generate corresponding dialogue content.

In a specific implementation, the directed acyclic graph corresponds to dialogue content information, that is, each reply node corresponds to one graph node in the directed acyclic graph, information in the graph node, such as a robot problem, options, and the like, can be used as attributes of the graph node, and the jump logic is the side information of the graph. For the actual question and answer situation of the user, the dialogue system can search for the next node according to the rule of the edge. When the next node is found according to the rules of the current node and the edge, the dialogue system can transmit the next node to the front-end equipment according to a specific format, and the next node is rendered by the front-end equipment. For example, assuming that the next node is the selection node, the front-end device may present the questions and alternatives that ask the user in a display page of the front-end device for interaction with the user until the entire dialog flow ends.

It should be noted that the dialog system uses a depth-first traversal method to topologically order the directed acyclic graph to check whether a closed loop exists. If there is a loop, the explanation session flow may enter a dead loop, and the user can never end the current session.

In the embodiment of the application, a configuration platform is provided and the operation event of the reply node in the menu bar aiming at the configuration platform is monitored, so that a plurality of reply nodes can be generated in the configuration interface of the configuration platform according to the operation event. After receiving the node information input for each reply node, the post-node of each reply node can be determined, and a jump rule between each reply node and the corresponding post-node is configured. In this way, the terminal device can generate the directed acyclic graph based on each reply node and the jump rule between each reply node and the corresponding post node, and complete the configuration of the conversation process. When the interaction instruction is received, at least one graph node can be obtained from the directed acyclic graph according to the interaction instruction and sent to the front-end equipment, the front-end equipment renders reply content corresponding to the interaction instruction according to the graph node, and interaction with the interaction object is completed. According to the embodiment of the application, the conversation process is configured through the visual interface, so that the workload and the configuration difficulty of configuration personnel are greatly reduced, and the batch generation of conversation contents is realized. Taking the configuration of interaction content of medical inquiry class as an example, by adopting the method provided by the embodiment of the application, medical staff can complete the configuration of dialogue flows of patient inquiry, disease inquiry and answering and the like with almost zero learning cost, thereby greatly improving the efficiency of patient service of enterprises in the medical industry and effectively saving a great deal of labor cost, and having great significance to industry development.

It should be noted that, the sequence number of each step in the above embodiment does not mean the sequence of execution sequence, and the execution sequence of each process should be determined by its function and internal logic, and should not constitute any limitation on the implementation process of the embodiment of the present application.

Referring to fig. 8, a schematic diagram of a configuration apparatus of interactive content provided in an embodiment of the present application is shown, where the apparatus may specifically include an operation event listening module 801, a reply node generating module 802, a node information receiving module 803, a post node determining module 804, a jump rule configuring module 805, a directed acyclic graph generating module 806, and an interaction module 807, where:

an operation event monitoring module 801, configured to monitor an operation event for a reply node in a menu bar of the configuration platform;

a reply node generating module 802, configured to generate a plurality of reply nodes in a configuration interface of the configuration platform according to the operation event;

a node information receiving module 803, configured to receive node information input for each reply node;

a post node determining module 804, configured to determine post nodes of each reply node;

a jump rule configuration module 805, configured to configure a jump rule between each reply node and the corresponding post node;

A directed acyclic graph generating module 806, configured to generate a directed acyclic graph based on each reply node and a jump rule between each reply node and the corresponding post node; the directed acyclic graph comprises a plurality of graph nodes, wherein each graph node is configured;

and the interaction module 807 is configured to, when receiving an interaction instruction, obtain at least one graph node from the directed acyclic graph according to the interaction instruction, and send the at least one graph node to a front-end device, so as to render reply content corresponding to the interaction instruction in the front-end device.

In this embodiment of the present application, the operation event listening module 801 may specifically be configured to: monitoring clicking operation events aiming at reply nodes in a menu bar of the configuration platform; or monitoring an operation event of dragging the reply node to the configuration interface in the menu bar of the configuration platform.

In the embodiment of the present application, the node information receiving module 803 may specifically be configured to: receiving node names and text contents input for the reply nodes; acquiring node types of the reply nodes selected based on the text content, wherein any node type has a corresponding node configuration item; and receiving configuration content input for the node configuration items to obtain node information of each reply node.

In the embodiment of the present application, the post node determining module 804 may specifically be configured to: determining a target node selected in the configuration interface for any reply node; taking the target node as a post node of the reply node; the target node is any node which completes configuration except for a starting node and the reply node in the configuration interface, and the any node comprises an ending node.

In the embodiment of the present application, the jump rule configuration module 805 may specifically be configured to: generating a connecting line between the reply node and the corresponding rear node in the configuration interface aiming at any reply node, wherein the connecting line points to the corresponding rear node from the reply node; determining a jump rule between the reply node and the corresponding post node according to the node information of the reply node, wherein the jump rule comprises jumping according to configuration options or matching jumping according to function rules; and receiving rule effective conditions input for the jump rule.

In the embodiment of the present application, the directed acyclic graph generation module 806 may specifically be configured to: determining a post node of a start node in the configuration interface; starting from the starting node, establishing a directed acyclic graph according to the direction of the connecting lines among the nodes; the side information of any side of the directed acyclic graph is a jump rule between nodes connected by the side; starting from the graph node corresponding to the starting node, the end points of the edges connected one by one are all graph nodes corresponding to the ending node.

In the embodiment of the application, the number of the directed acyclic graphs can include a plurality of the directed acyclic graphs, and the plurality of the directed acyclic graphs can include a first directed acyclic graph and a second directed acyclic graph, and the first directed acyclic graph and the second directed acyclic graph respectively correspond to a dialog theme; the apparatus may further include a deletion module and an embedding module, wherein:

the deleting module is used for deleting the graph node corresponding to the starting node in the first directed acyclic graph;

the embedding module is configured to use a post node of a graph node corresponding to a start node in the first directed acyclic graph as a post node of a target node in the second directed acyclic graph, so as to embed a dialog topic corresponding to the first directed acyclic graph into a dialog topic corresponding to the second directed acyclic graph.

For the device embodiments, since they are substantially similar to the method embodiments, the description is relatively simple, and reference should be made to the description of the method embodiments.

Referring to fig. 9, a schematic diagram of a terminal device provided in an embodiment of the present application is shown. As shown in fig. 9, a terminal device 900 in the embodiment of the present application includes: a processor 910, a memory 920 and a computer program 921 stored in said memory 920 and executable on said processor 910. The processor 910 implements the steps in the respective embodiments of the configuration method of the interactive contents described above when executing the computer program 921, such as steps S101 to S105 shown in fig. 1. Alternatively, the processor 910, when executing the computer program 921, implements functions of each module/unit in the above-described apparatus embodiments, for example, functions of the modules 801 to 807 shown in fig. 8.

Illustratively, the computer program 921 may be partitioned into one or more modules/units that are stored in the memory 920 and executed by the processor 910 to complete the present application. The one or more modules/units may be a series of computer program instruction segments capable of performing a specific function, which instruction segments may be used to describe the execution of the computer program 921 in the terminal device 900. For example, the computer program 921 may be divided into an operation event listening module, a reply node generating module, a node information receiving module, a post node determining module, a jump rule configuring module, a directed acyclic graph generating module, and an interaction module, where the specific functions of the modules are as follows:

The terminal device 900 may be a terminal device in the foregoing embodiments, and the terminal device 900 may be an electronic device such as a notebook computer, a desktop computer, or a tablet computer. The terminal device 900 may include, but is not limited to, a processor 910, a memory 920. It will be appreciated by those skilled in the art that fig. 9 is merely an example of a terminal device 900, and is not meant to be limiting of the terminal device 900, and may include more or fewer components than shown, or may combine certain components, or different components, e.g., the terminal device 900 may also include input and output devices, network access devices, buses, etc.

The processor 910 may be a central processing unit (Central Processing Unit, CPU), but may also be other general purpose processors, digital signal processors (Digital Signal Processor, DSP), application specific integrated circuits (Application Specific Integrated Circuit, ASIC), off-the-shelf programmable gate arrays (Field-Programmable Gate Array, FPGA) or other programmable logic devices, discrete gate or transistor logic devices, discrete hardware components, or the like. A general purpose processor may be a microprocessor or the processor may be any conventional processor or the like.

The memory 920 may be an internal storage unit of the terminal device 900, for example, a hard disk or a memory of the terminal device 900. The memory 920 may also be an external storage device of the terminal device 900, such as a plug-in hard disk, a Smart Media Card (SMC), a Secure Digital (SD) Card, a Flash memory Card (Flash Card) or the like, which are provided on the terminal device 900. Further, the memory 920 may also include both an internal storage unit and an external storage device of the terminal device 900. The memory 920 is used for storing the computer program 921 and other programs and data required for the terminal device 900. The memory 920 may also be used to temporarily store data that has been output or is to be output.

The embodiment of the application also discloses a terminal device, which comprises a memory, a processor and a computer program stored in the memory and capable of running on the processor, wherein the processor realizes the configuration method of the interactive content in the previous embodiments when executing the computer program.

The embodiments of the present application also disclose a computer readable storage medium storing a computer program, which when executed by a processor, implements the method for configuring interactive contents as described in the foregoing embodiments.

The embodiment of the application also discloses a computer program product, which when running on a computer, causes the computer to execute the configuration method of the interactive content in the previous embodiments.

Each function implemented by the terminal device in the embodiment of the present application may be stored in a computer readable storage medium if implemented in a form of a software functional unit and sold or used as an independent product. With such understanding, the present application implements all or part of the flow of the above-described method embodiments, and may be implemented by a computer program to instruct related hardware, where the computer program may be stored in a computer readable storage medium, and when the computer program is executed by a processor, the computer program may implement the steps of the above-described method embodiments. Wherein the computer program comprises computer program code which may be in source code form, object code form, executable file or some intermediate form etc. The computer readable medium may include at least: any entity or device capable of carrying computer program code to an apparatus/terminal device, recording medium, computer Memory, read-Only Memory (ROM), random access Memory (RAM, random Access Memory), electrical carrier signals, telecommunications signals, and software distribution media. Such as a U-disk, removable hard disk, magnetic or optical disk, etc. In some jurisdictions, computer readable media may not be electrical carrier signals and telecommunications signals in accordance with legislation and patent practice.

In the foregoing embodiments, the descriptions of the embodiments are emphasized, and in part, not described or illustrated in any particular embodiment, reference may be made to related descriptions of other embodiments.

Those of ordinary skill in the art will appreciate that the various illustrative elements and algorithm steps described in connection with the embodiments disclosed herein may be implemented as electronic hardware, or combinations of computer software and electronic hardware. Whether such functionality is implemented as hardware or software depends upon the particular application and design constraints imposed on the solution. Skilled artisans may implement the described functionality in varying ways for each particular application, but such implementation decisions should not be interpreted as causing a departure from the scope of the present application.

In the embodiments provided in the present application, it should be understood that the disclosed apparatus/terminal device and method may be implemented in other manners. For example, the apparatus/terminal device embodiments described above are merely illustrative, e.g., the division of the modules or units is merely a logical function division, and there may be additional divisions in actual implementation, e.g., multiple units or components may be combined or integrated into another system, or some features may be omitted or not performed. Alternatively, the coupling or direct coupling or communication connection shown or discussed may be an indirect coupling or communication connection via interfaces, devices or units, which may be in electrical, mechanical or other forms.

The units described as separate units may or may not be physically separate, and units shown as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the units may be selected according to actual needs to achieve the purpose of the solution of this embodiment.

The above embodiments are only for illustrating the technical solution of the present application, and are not limiting. Although the present application has been described in detail with reference to the foregoing embodiments, it should be understood by those of ordinary skill in the art that: the technical scheme described in the foregoing embodiments can be modified or some technical features thereof can be replaced by equivalents; such modifications and substitutions do not depart from the spirit and scope of the technical solutions of the embodiments of the present application, and are intended to be included in the scope of the present application.

Claims

1. A method for configuring interactive contents, which is applied to a terminal device, the method comprising:

Receiving node information input for each reply node;

determining the post-node of each reply node, and configuring a jump rule between each reply node and the corresponding post-node; the method comprises the steps that the post nodes of any reply node comprise one or more, and the detail page for configuring the jump rule is displayed in the configuration interface after a connecting line between the reply node and the corresponding post node is selected;

generating a directed acyclic graph based on each reply node and a jump rule between each reply node and the corresponding post node; the directed acyclic graph comprises a plurality of graph nodes, wherein each graph node is configured; each node of the completed configuration comprises a starting node, an ending node and each replying node between the starting node and the ending node in the configuration interface;

2. The method of claim 1, wherein the listening for an operational event for a reply node in a menu bar of a configuration platform comprises:

monitoring clicking operation events aiming at reply nodes in a menu bar of the configuration platform; or,

and monitoring an operation event of dragging the reply node to the configuration interface in the menu bar of the configuration platform.

3. The method according to claim 1 or 2, wherein said receiving node information entered for each of said reply nodes comprises:

receiving node names and text contents input for the reply nodes;

acquiring node types of the reply nodes selected based on the text content, wherein any node type has a corresponding node configuration item;

and receiving configuration content input for the node configuration items to obtain node information of each reply node.

4. A method according to claim 3, wherein said determining a post node for each of said reply nodes comprises:

determining a target node selected in the configuration interface for any reply node;

taking the target node as a post node of the reply node; the target node is any node which completes configuration except for a starting node and the reply node in the configuration interface, and the any node comprises an ending node.

5. The method of any of claims 1-2 or 4, wherein said configuring a jump rule between each of said reply nodes and a corresponding said post node comprises:

generating a connecting line between the reply node and the corresponding rear node in the configuration interface aiming at any reply node, wherein the connecting line points to the corresponding rear node from the reply node;

determining a jump rule between the reply node and the corresponding post node according to the node information of the reply node, wherein the jump rule comprises jumping according to configuration options or matching jumping according to function rules;

and receiving rule effective conditions input for the jump rule.

6. The method of claim 5, wherein the generating a directed acyclic graph based on each of the reply nodes and a hopping rule between each of the reply nodes and the corresponding post node comprises:

determining a post node of a start node in the configuration interface;

starting from the starting node, establishing a directed acyclic graph according to the direction of the connecting lines among the nodes; the side information of any side of the directed acyclic graph is a jump rule between nodes connected by the side; starting from the graph node corresponding to the starting node, the end points of the edges connected one by one are all graph nodes corresponding to the ending node.

7. A method according to any one of claims 1-2 or 4 or 6, wherein the number of directed acyclic graphs includes a plurality, the plurality of directed acyclic graphs including a first directed acyclic graph and a second directed acyclic graph, the first directed acyclic graph and the second directed acyclic graph each corresponding to a dialog topic; after generating the directed acyclic graph based on the jump rule, the method further comprises:

deleting graph nodes corresponding to starting nodes in the first directed acyclic graph;

and taking the post node of the graph node corresponding to the start node in the first directed acyclic graph as the post node of the target node in the second directed acyclic graph, so as to embed the dialogue topic corresponding to the first directed acyclic graph into the dialogue topic corresponding to the second directed acyclic graph.

8. An apparatus for configuring interactive contents, applied to a terminal device, comprising:

the jump rule configuration module is used for configuring jump rules between each reply node and the corresponding post node; the method comprises the steps that the post nodes of any reply node comprise one or more, and the detail page for configuring the jump rule is displayed in the configuration interface after a connecting line between the reply node and the corresponding post node is selected;

the directed acyclic graph generation module is used for generating a directed acyclic graph based on the jump rule; the directed acyclic graph comprises a plurality of graph nodes, wherein each graph node is configured; each node of the completed configuration comprises a starting node, an ending node and each replying node between the starting node and the ending node in the configuration interface;

9. Terminal device comprising a memory, a processor and a computer program stored in the memory and executable on the processor, characterized in that the processor implements the method of configuring interactive content according to any of claims 1-7 when executing the computer program.

10. A computer readable storage medium storing a computer program, wherein the computer program when executed by a processor implements the method of configuring interactive content according to any one of claims 1-7.