CN114338619A - After-sale maintenance is with long-range video support device - Google Patents
After-sale maintenance is with long-range video support device Download PDFInfo
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- CN114338619A CN114338619A CN202111646901.4A CN202111646901A CN114338619A CN 114338619 A CN114338619 A CN 114338619A CN 202111646901 A CN202111646901 A CN 202111646901A CN 114338619 A CN114338619 A CN 114338619A
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- 238000012423 maintenance Methods 0.000 title claims abstract description 60
- 238000004891 communication Methods 0.000 claims abstract description 20
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Abstract
The invention provides a remote video supporting device for after-sale maintenance, and relates to the technical field of auxiliary devices for maintenance. The remote video support device comprises a head-wearing clamp, and a microprocessor, a voice module, a communication module and a camera shooting acquisition module which are arranged on the head-wearing clamp; the microprocessor is simultaneously electrically connected with the voice module, the communication module and the camera shooting acquisition module; the camera shooting and collecting module comprises a first camera shooting and collecting module and a second camera shooting and collecting module which are arranged on the front side of the head-mounted clamp, and the first camera shooting and collecting module and the second camera shooting and collecting module are arranged at intervals along the circumferential direction of the head-mounted clamp. The invention adopts the double cameras to carry out video acquisition, so that the area of the video acquisition is wider, and maintenance personnel can remotely transmit the whole video information of the product without frequently adjusting the camera acquisition visual angle.
Description
Technical Field
The invention relates to the technical field of auxiliary devices for maintenance, in particular to a remote video supporting device for after-sale maintenance.
Background
The after-sales service is various service activities provided after goods are sold. From the point of view of the marketing work, the after-sales service itself is also a means of promotion. In the tracking follow-up stage, the sales promoters need to adopt various matching steps, and the credit of enterprises is improved through after-sale service, the market share of products is enlarged, and the efficiency and the income of sales promotion work are improved.
The after-sale service comprises the contents of installing and debugging products for consumers; according to the requirements of consumers, technical guidance on the aspects of use and the like is carried out; ensuring the supply of maintenance spare and accessory parts; the system is in charge of maintenance service and provides regular maintenance; providing regular telephone return visits or door return visits for consumers; the product is subjected to 'three-pack', namely, package repair, package change and package retreat (many people think the product after-sale service is 'three-pack', which is a narrow understanding); and processing the information of the customers and the telephone complaints, and answering the consultation of the customers. Meanwhile, the opinion of the consumer on the product quality is collected in various ways and is timely improved according to the situation.
After-sale maintenance is one of important links of after-sale service, the traditional after-sale maintenance needs a technical engineer to go to the door for maintenance, needs feedback problems, and cannot rapidly solve the after-sale problems in the processes of waiting for allocation, going to the door for maintenance and the like, so that the problem of long maintenance period exists. Therefore, the remote maintenance auxiliary equipment takes place at the end of the life, remote videos are carried out through the head-mounted video equipment and the technical engineer, the technical engineer points out technical faults of products on line in real time, buyers are remotely guided to carry out on-line maintenance, and the remote maintenance auxiliary equipment has the advantage of short maintenance period.
The remote maintenance auxiliary equipment used at present adopts a single camera to carry out video acquisition, so that the problem of small acquisition range exists, and in the product maintenance process, the problem of high maintenance difficulty exists due to the need of frequent angle adjustment of a seller.
In summary, we propose a remote video supporting apparatus for after-sales repair to solve the above technical problems.
Disclosure of Invention
The invention aims to provide a remote video supporting device for after-sales maintenance, which adopts double cameras to carry out video acquisition, so that the area of the video acquisition is wider, and maintenance personnel can remotely transmit the whole video information of a product without frequently adjusting the camera shooting and acquiring visual angle.
The embodiment of the invention is realized by the following steps:
the embodiment of the application provides a remote video supporting device for after-sales maintenance, which comprises a head-wearing clamp, a microprocessor, a voice module, a communication module and a camera shooting acquisition module, wherein the microprocessor, the voice module, the communication module and the camera shooting acquisition module are arranged on the head-wearing clamp;
the microprocessor is simultaneously electrically connected with the voice module, the communication module and the camera shooting acquisition module;
the camera shooting and collecting module comprises a first camera shooting and collecting module and a second camera shooting and collecting module which are arranged on the front side of the head-mounted clamp, and the first camera shooting and collecting module and the second camera shooting and collecting module are arranged at intervals along the circumferential direction of the head-mounted clamp.
In some embodiments of the present invention, the head mount clip has an arc shape, one end of the head mount clip is connected with a first elastic band, and the other end of the head mount clip is connected with a second elastic band;
the free end of the first elastic bandage is provided with a hook, the free end of the second elastic bandage is provided with a hanging ring, and a plurality of hanging rings are arranged at intervals along the extending direction of the second elastic bandage.
In some embodiments of the present invention, the voice module includes a voice pickup module and a noise reduction module electrically connected to each other, and the noise reduction module is electrically connected to the microprocessor.
In some embodiments of the present invention, the voice module further includes a speaker, and the speaker is electrically connected to the microprocessor.
In some embodiments of the present invention, the head mount further comprises an illumination module disposed on a front side of the head mount yoke.
In some embodiments of the present invention, the front side of the head mount clip is provided with a sliding groove along a circumferential direction thereof, the sliding groove is provided with a slider, an outer side of the slider is provided with a ball joint, and the lighting module is provided with the ball joint.
In some embodiments of the present invention, the sliding groove is provided with an iron piece, an outer side of the iron piece is flush with an outer side of the head mount yoke, an outer side of the slider is provided with a connecting plate, the ball-and-socket joint is provided with the connecting plate, and an inner side of the connecting plate is provided with a magnet in contact with the iron piece.
In some embodiments of the present invention, the apparatus further comprises a memory module electrically connected to the microprocessor.
In some embodiments of the present invention, the inside of the head mount clip is provided with a slot along a circumferential direction thereof, and two ends of the slot respectively penetrate through two ends of the head mount clip.
In some embodiments of the invention, the top side of the head-mounted yoke is provided with suction cups.
Compared with the prior art, the embodiment of the invention has at least the following advantages or beneficial effects:
a remote video supporting device for after-sales maintenance comprises a head-wearing clamp, a microprocessor, a voice module, a communication module and a camera shooting acquisition module, wherein the microprocessor, the voice module, the communication module and the camera shooting acquisition module are arranged on the head-wearing clamp;
the microprocessor is simultaneously electrically connected with the voice module, the communication module and the camera shooting acquisition module;
the camera shooting and collecting module comprises a first camera shooting and collecting module and a second camera shooting and collecting module which are arranged on the front side of the head-mounted clamp, and the first camera shooting and collecting module and the second camera shooting and collecting module are arranged at intervals along the circumferential direction of the head-mounted clamp.
When after-sale maintenance is carried out, a maintenance person wears the head-wearing type hoop through the head, the first camera shooting acquisition module and the second camera shooting acquisition module face to the front of the maintenance person, products to be maintained are irradiated by the first camera shooting acquisition module and the second camera shooting acquisition module, collected video information is transmitted to the microprocessor through the first camera shooting acquisition module and the second camera shooting acquisition module and is transmitted to a professional technical engineer through the communication module, the technical engineer guides the maintenance person to maintain on line in real time, the maintenance period is greatly shortened, and the after-sale maintenance efficiency is improved. The first camera shooting acquisition module and the second camera shooting acquisition module carry out information acquisition together, so that the area covered by the camera shooting acquisition module is wider, and the acquired information is more complete. The invention adopts the double cameras to carry out video acquisition, so that the area of the video acquisition is wider, and maintenance personnel can remotely transmit the whole video information of the product without frequently adjusting the camera acquisition visual angle.
Drawings
In order to more clearly illustrate the technical solutions of the embodiments of the present invention, the drawings needed to be used in the embodiments will be briefly described below, it should be understood that the following drawings only illustrate some embodiments of the present invention and therefore should not be considered as limiting the scope, and for those skilled in the art, other related drawings can be obtained according to the drawings without inventive efforts.
FIG. 1 is a top view of an after-market remote video support apparatus according to an embodiment of the present invention;
FIG. 2 is a front view of an after-market remote video support apparatus according to an embodiment of the present invention;
FIG. 3 is a block diagram of an after-sales remote video support apparatus according to an embodiment of the present invention;
fig. 4 is a schematic structural diagram of a lighting module according to an embodiment of the present invention;
fig. 5 is a partial enlarged view of a in fig. 1 according to an embodiment of the present invention.
Icon: 1-a first elastic bandage, 2-a second elastic bandage, 3-a head-wearing hoop, 4-a sucker, 5-a first camera shooting acquisition module, 6-a second camera shooting acquisition module, 7-an iron sheet, 8-a sliding block, 9-a lighting module, 10-a connecting plate, 11-a sliding block and 12-a slot.
Detailed Description
In order to make the objects, technical solutions and advantages of the embodiments of the present invention clearer, the technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are some, but not all, embodiments of the present invention. The components of embodiments of the present invention generally described and illustrated in the figures herein may be arranged and designed in a wide variety of different configurations.
Thus, the following detailed description of the embodiments of the present invention, presented in the figures, is not intended to limit the scope of the invention, as claimed, but is merely representative of selected embodiments of the invention. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
It should be noted that: like reference numbers and letters refer to like items in the following figures, and thus, once an item is defined in one figure, it need not be further defined and explained in subsequent figures.
In the description of the embodiments of the present invention, it should be noted that, if the terms "center", "upper", "lower", "left", "right", "vertical", "horizontal", "inner", "outer", etc. indicate orientations or positional relationships based on the orientations or positional relationships shown in the drawings or the orientations or positional relationships that the products of the present invention are usually placed in when used, the orientations or positional relationships are only used for convenience of describing the present invention and simplifying the description, but the terms do not indicate or imply that the devices or elements indicated must have specific orientations, be constructed in specific orientations, and operate, and therefore, should not be construed as limiting the present invention. Furthermore, the terms "first," "second," "third," and the like are used solely to distinguish one from another and are not to be construed as indicating or implying relative importance.
Furthermore, the terms "horizontal", "vertical", "overhang" and the like do not require that the components be absolutely horizontal or overhang, but may be slightly inclined. For example, "horizontal" merely means that the direction is more horizontal than "vertical" and does not mean that the structure must be perfectly horizontal, but may be slightly inclined.
In the description of the embodiments of the present invention, "a plurality" represents at least 2.
In the description of the embodiments of the present invention, it should be further noted that unless otherwise explicitly stated or limited, the terms "disposed," "mounted," "connected," and "connected" should be interpreted broadly, and may be, for example, fixedly connected, detachably connected, or integrally connected; can be mechanically or electrically connected; they may be connected directly or indirectly through intervening media, or they may be interconnected between two elements. The specific meanings of the above terms in the present invention can be understood by those skilled in the art according to specific situations.
Examples
Referring to fig. 1 to 5, the present embodiment provides a remote video support device for after-sales maintenance, which includes a head-mounted clamp 3, and a microprocessor, a voice module, a communication module, and a camera module, which are disposed on the head-mounted clamp 3;
the microprocessor is simultaneously electrically connected with the voice module, the communication module and the camera shooting acquisition module;
the camera shooting collection module comprises a first camera shooting collection module 5 and a second camera shooting collection module 6 which are arranged on the front side of the head-mounted clamp 3, and the first camera shooting collection module 5 and the second camera shooting collection module 6 are arranged at intervals along the circumferential direction of the head-mounted clamp 3.
When after-sale maintenance is carried out, a maintenance person wears the head-mounted hoop 3 through the head, the first camera shooting acquisition module 5 and the second camera shooting acquisition module 6 face to the front of the maintenance person, products to be maintained are irradiated by the first camera shooting acquisition module 5 and the second camera shooting acquisition module 6, collected video information is transmitted to the microprocessor through the first camera shooting acquisition module 5 and the second camera shooting acquisition module 6 and is transmitted to a professional technical engineer through the communication module, the technical engineer guides the maintenance person to maintain on line in real time, the maintenance period is greatly shortened, and the after-sale maintenance efficiency is improved. The first camera shooting acquisition module 5 and the second camera shooting acquisition module 6 carry out information acquisition together, so that the area covered by the camera shooting acquisition modules is wider, and the acquired information is more complete. The invention adopts the double cameras to carry out video acquisition, so that the area of the video acquisition is wider, and maintenance personnel can remotely transmit the whole video information of the product without frequently adjusting the camera acquisition visual angle.
Optionally, the communication module is equipped with an independent SIM card, a wired headset and a wireless module, the SIM card is used for data transmission of the communication module, and the wireless module is used for external connection of a wireless network for information transmission.
In some embodiments of the present invention, the head mount clip 3 has an arc shape, one end of the head mount clip 3 is connected with the first elastic band 1, and the other end of the head mount clip 3 is connected with the second elastic band 2;
the free end of the first elastic bandage 1 is provided with a hook, the free end of the second elastic bandage 2 is provided with a hanging ring, and a plurality of hanging rings are arranged at intervals along the extending direction of the second elastic bandage 2.
In the above embodiment, the free end of the first elastic bandage 1 and the free end of the second elastic bandage 2 are connected in a hooking and matching manner through the hook and the hanging ring, so that the head-wearing clamp 3 is further reinforced, and the wearable type of the head-wearing clamp 3 is prevented from falling. The quantity of link is a plurality of, when a plurality of links get in touch the connection respectively, realizes wear-type clamp 3's elasticity regulation.
In some embodiments of the present invention, the voice module includes a voice pickup module and a noise reduction module electrically connected to each other, and the noise reduction module is electrically connected to the microprocessor.
In the above embodiment, the voice pickup module is configured to pick up sound of a maintenance worker, perform noise reduction processing on the picked sound through the noise reduction module, and finally transmit the sound to the microprocessor, where the microprocessor transmits the sound to the terminal device of a technical engineer through the communication module, so as to implement voice interaction.
In some embodiments of the present invention, the voice module further includes a speaker, and the speaker is electrically connected to the microprocessor.
In the above embodiments, the speaker is used to play the sound of the technical engineer, so as to realize the transmission of the sound information of the technical engineer.
In some embodiments of the present invention, the head mount further comprises an illumination module 9, and the illumination module 9 is disposed on the front side of the head mount clip 3.
In the above embodiment, the lighting module 9 is an LED lamp, and the head-wearing clamp 3 has a storage battery therein for supplying power to the lighting module 9, the microprocessor, the voice module, the communication module, and the camera shooting and collecting module.
In some embodiments of the present invention, the front side of the head mount yoke 3 is provided with a sliding groove along a circumferential direction thereof, the sliding groove is provided with a slider 11, an outer side of the slider 11 is provided with a ball joint, and the lighting module 9 is provided with the ball joint.
In the above embodiment, the design of the ball-shaped universal joint facilitates adjusting the irradiation direction of the lighting module 9, and the matching design of the sliding groove and the sliding block 11 facilitates adjusting the position of the lighting module 9.
In some embodiments of the present invention, the sliding groove is provided with an iron piece 7, an outer side of the iron piece 7 is flush with an outer side of the head mount yoke 3, an outer side of the slider 11 is provided with a connecting plate 10, the ball joint is provided with the connecting plate 10, and an inner side of the connecting plate 10 is provided with a magnet in contact with the iron piece.
In the above embodiment, the magnet inside the connecting plate 10 and the iron piece 7 are engaged, so that the lighting module 9 does not move within a certain range of force after the lighting module 9 moves.
In some embodiments of the present invention, the apparatus further comprises a memory module electrically connected to the microprocessor.
In the above embodiment, the storage module is an SD card, and can be used to store the video information collected by the video capture module, which facilitates playback.
In some embodiments of the present invention, the inside of the head mount yoke 3 is provided with a slot 12 along a circumferential direction thereof, and two ends of the slot 12 respectively penetrate two ends of the head mount yoke 3.
In the above embodiment, during the workshop maintenance, the maintenance personal all need wear the safety helmet, and the safety helmet has the brim of a hat, through pegging graft the head-mounted clamp 3 on the brim of a hat of safety helmet (realize through the grafting cooperation of slot 12 and brim of a hat), realizes the fixed of head-mounted clamp 3 again, has further improved the stability of head-mounted clamp 3, and the installation is more convenient and practical.
In some embodiments of the invention, the top side of the head-mounted yoke 3 is provided with suction cups 4.
In the above embodiment, the head-mounted clamp 3 is fixed on the lower side of the visor, and the connection between the head-mounted clamp 3 and the safety helmet is realized through the suction cup 4, so that the connection stability of the invention is further improved.
In summary, the embodiments of the present invention provide a remote video supporting apparatus for after-sales repair, which has at least the following technical effects:
when after-sale maintenance is carried out, a maintenance person wears the head-mounted hoop 3 through the head, the first camera shooting acquisition module 5 and the second camera shooting acquisition module 6 face to the front of the maintenance person, products to be maintained are irradiated by the first camera shooting acquisition module 5 and the second camera shooting acquisition module 6, collected video information is transmitted to the microprocessor through the first camera shooting acquisition module 5 and the second camera shooting acquisition module 6 and is transmitted to a professional technical engineer through the communication module, the technical engineer guides the maintenance person to maintain on line in real time, the maintenance period is greatly shortened, and the after-sale maintenance efficiency is improved. The first camera shooting acquisition module 5 and the second camera shooting acquisition module 6 carry out information acquisition together, so that the area covered by the camera shooting acquisition modules is wider, and the acquired information is more complete. The invention adopts the double cameras to carry out video acquisition, so that the area of the video acquisition is wider, and maintenance personnel can remotely transmit the whole video information of the product without frequently adjusting the camera acquisition visual angle.
The above is only a preferred embodiment of the present invention, and is not intended to limit the present invention, and various modifications and changes will occur to those skilled in the art. Any modification, equivalent replacement, or improvement made within the spirit and principle of the present invention should be included in the protection scope of the present invention.
Claims (10)
1. A remote video supporting device for after-sale maintenance is characterized by comprising a head-wearing clamp, a microprocessor, a voice module, a communication module and a camera shooting acquisition module, wherein the microprocessor, the voice module, the communication module and the camera shooting acquisition module are arranged on the head-wearing clamp;
the microprocessor is simultaneously electrically connected with the voice module, the communication module and the camera shooting acquisition module;
the camera shooting acquisition module comprises a first camera shooting acquisition module and a second camera shooting acquisition module which are arranged on the front side of the head-mounted clamp, and the first camera shooting acquisition module and the second camera shooting acquisition module are arranged at intervals along the circumferential direction of the head-mounted clamp.
2. The remote video support apparatus for after-sales service according to claim 1, wherein the head-mounted clamp has an arc shape, one end of the head-mounted clamp is connected with a first elastic band, and the other end of the head-mounted clamp is connected with a second elastic band;
the free end of the first elastic bandage is provided with a hook, the free end of the second elastic bandage is provided with a hanging ring, and a plurality of hanging rings are arranged at intervals along the extending direction of the second elastic bandage.
3. The remote video support apparatus for after-market maintenance according to claim 1, wherein the voice module comprises a voice pickup module and a noise reduction module electrically connected to each other, and the noise reduction module is electrically connected to the microprocessor.
4. The remote video support apparatus for after-market maintenance according to claim 3, wherein the voice module further comprises a speaker, the speaker being electrically connected to the microprocessor.
5. The remote video support apparatus for after-market maintenance according to claim 1, further comprising an illumination module disposed on a front side of the head-mounted clamp.
6. The remote video support apparatus for after-market maintenance according to claim 5, wherein a sliding groove is provided on a front side of the head mount type clamp in a circumferential direction thereof, the sliding groove is provided with a slider, a ball-shaped universal joint is provided on an outer side of the slider, and the illumination module is provided on the ball-shaped universal joint.
7. The remote video support apparatus for after-market maintenance according to claim 6, wherein the slide groove is provided with an iron piece, and an outer side of the iron piece is flush with an outer side of the head-mounted clamp, the slider is provided with a connecting plate on an outer side thereof, the spherical universal joint is provided with the connecting plate, and a magnet in contact with the iron piece is provided on an inner side thereof.
8. The remote video support apparatus for after-market maintenance according to claim 1, further comprising a memory module electrically connected to the microprocessor.
9. The remote video support apparatus for after-market maintenance according to claim 1, wherein the inside of the head mount clip is provided with a slot along a circumferential direction thereof, and both ends of the slot penetrate both ends of the head mount clip, respectively.
10. The remote video support apparatus for after-market maintenance according to claim 9, wherein a suction cup is provided on a top side of the head-mounted clamp.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202111646901.4A CN114338619A (en) | 2021-12-29 | 2021-12-29 | After-sale maintenance is with long-range video support device |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202111646901.4A CN114338619A (en) | 2021-12-29 | 2021-12-29 | After-sale maintenance is with long-range video support device |
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| CN114338619A true CN114338619A (en) | 2022-04-12 |
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| CN202111646901.4A Pending CN114338619A (en) | 2021-12-29 | 2021-12-29 | After-sale maintenance is with long-range video support device |
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|---|---|---|---|---|
| CN104473717A (en) * | 2014-12-04 | 2015-04-01 | 上海交通大学 | Wearable guide apparatus for totally blind people |
| WO2017156622A1 (en) * | 2016-03-13 | 2017-09-21 | Rising Sun Productions Limited | Head-mounted audiovisual capture device |
| CN206790636U (en) * | 2017-05-17 | 2017-12-22 | 张金鑫 | Wind power plant moves individual soldier's fault treating apparatus |
| US10567641B1 (en) * | 2015-01-19 | 2020-02-18 | Devon Rueckner | Gaze-directed photography |
| CN111466672A (en) * | 2020-04-13 | 2020-07-31 | 深圳市谦视智能科技有限责任公司 | Intelligent safety helmet device |
| CN212840822U (en) * | 2020-07-09 | 2021-03-30 | 国网湖北省电力有限公司武汉供电公司 | Auxiliary lighting device is used in power supply construction |
-
2021
- 2021-12-29 CN CN202111646901.4A patent/CN114338619A/en active Pending
Patent Citations (6)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN104473717A (en) * | 2014-12-04 | 2015-04-01 | 上海交通大学 | Wearable guide apparatus for totally blind people |
| US10567641B1 (en) * | 2015-01-19 | 2020-02-18 | Devon Rueckner | Gaze-directed photography |
| WO2017156622A1 (en) * | 2016-03-13 | 2017-09-21 | Rising Sun Productions Limited | Head-mounted audiovisual capture device |
| CN206790636U (en) * | 2017-05-17 | 2017-12-22 | 张金鑫 | Wind power plant moves individual soldier's fault treating apparatus |
| CN111466672A (en) * | 2020-04-13 | 2020-07-31 | 深圳市谦视智能科技有限责任公司 | Intelligent safety helmet device |
| CN212840822U (en) * | 2020-07-09 | 2021-03-30 | 国网湖北省电力有限公司武汉供电公司 | Auxiliary lighting device is used in power supply construction |
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Application publication date: 20220412 |