CN114298866A

CN114298866A - Information processing method, terminal equipment, center equipment and system

Info

Publication number: CN114298866A
Application number: CN202111533772.8A
Authority: CN
Inventors: 杜晓明; 於佳佳; 叶挺孟; 李威亚
Original assignee: Alibaba China Co Ltd
Current assignee: Alibaba China Co Ltd
Priority date: 2021-12-15
Filing date: 2021-12-15
Publication date: 2022-04-08

Abstract

The present disclosure provides an information processing method, a terminal device, a center device and a system, wherein the method comprises the following steps: the method comprises the steps that a terminal device responds to a target request for processing hotel order information and sends a target instruction corresponding to the target request to a central control device connected with the terminal device; the hub equipment responds to the target instruction and determines target Internet of things equipment matched with the target instruction in the Internet of things equipment connected with the hub equipment; and the hub equipment calls the target Internet of things equipment to execute the operation corresponding to the target instruction.

Description

Information processing method, terminal equipment, center equipment and system

Technical Field

The present disclosure relates to the field of information processing technologies, and in particular, to an information processing method, a terminal device, a hub device, an information processing system, and a computer-readable medium.

Background

At present, most hotels manually transact check-in or check-out procedures for customers through front desk service personnel, and due to the particularity of hotel services, the front desk service personnel are usually required to be on duty for 24 hours, so that the labor cost of the hotels is increased. In addition, during the rush hour of check-in or check-out, the customer needs to wait in line for checking-in or check-out, and the long waiting time also reduces the check-in experience of the customer.

In addition, some hotels provide check-in and check-out functions for customers through check-in and check-out all-in-one equipment. However, the front desk space of some medium and small hotels is small or no front desk, the all-in-one machine is not suitable, and the problems of high hardware cost and high hotel investment cost exist.

Disclosure of Invention

An object of the present disclosure is to provide a new technical solution for processing hotel order information.

According to a first aspect of the present disclosure, there is provided an information processing method including:

the method comprises the steps that a terminal device responds to a target request for processing hotel order information and sends a target instruction corresponding to the target request to a central control device connected with the terminal device;

the hub equipment responds to the target instruction and determines target Internet of things equipment matched with the target instruction in the Internet of things equipment connected with the hub equipment;

and the hub equipment calls the target Internet of things equipment to execute the operation corresponding to the target instruction.

Optionally, the target instruction is an instruction for making a card according to house card information;

the hub device controlling the target internet of things device to execute the operation corresponding to the target instruction comprises the following steps:

and the hub equipment calls a plug-in of the target Internet of things equipment, so that the target Internet of things equipment writes the house card information into at least one chip card.

Optionally, the target instruction is an instruction for reading identity information;

the hub equipment calls a plug-in of the target Internet of things equipment, so that the target Internet of things equipment reads the identity information stored in the identity identification card placed in the scanning range of the hub equipment and returns the identity information to the hub equipment;

the hub equipment provides the identity information returned by the target Internet of things equipment to the terminal equipment.

Optionally, the target instruction is an instruction for printing a bill of the target order;

and the central hub equipment calls a plug-in of the target Internet of things equipment, so that the target Internet of things equipment prints the bill of the target order.

Optionally, the target instruction is an instruction for synchronizing order data;

the central hub equipment calls a plug-in of the target Internet of things equipment to acquire order data of an order generated by the target Internet of things equipment;

and the central hub equipment provides the order data to the terminal equipment for synchronization.

Optionally, the target instruction is an instruction for uploading public security management information of the travel industry;

and the central hub equipment calls the plug-in of the target Internet of things equipment so as to upload the travel public security management information to a travel public security management system.

Optionally, the method further includes:

and the terminal equipment responds to the checking operation of the hotel information and displays the hotel information in a human-computer interaction interface.

Optionally, the method further includes:

the terminal equipment receives a first push message of software update sent by a system server, acquires a first software update package from the system server, and updates software according to the first software update package;

and/or the presence of a gas in the gas,

and the hub equipment receives a second push message of the software update sent by the system server, acquires a second software update package from the system server, and updates the software according to the second software update package.

Optionally, the method further includes:

the terminal equipment detects whether a network address of the central equipment to be connected is stored in a target cache in advance;

and the terminal equipment is connected with the central control equipment according to the network address of the central control equipment stored in the target cache under the condition that the network address of the central control equipment is detected to be stored in the target cache.

Optionally, the method further includes:

the terminal equipment scans the network address under the condition of detecting the occurrence of an event of scanning the network address to obtain a first scanning result;

and the terminal equipment is connected with the central control equipment according to the network address of the central control equipment in the first scanning result under the condition that the first scanning result contains the network address of the central control equipment, and stores the network address of the central control equipment in the first scanning result into the target cache.

Optionally, the event includes:

the terminal equipment fails to connect with the central control equipment according to the network address of the central control equipment stored in the target cache; and/or the presence of a gas in the gas,

and the terminal equipment detects that the network address of the central hub equipment is not stored in the target cache.

Optionally, the method further includes:

and the terminal equipment reconnects with the central hub equipment according to the network address of the central hub equipment in the target cache and performs network detection under the condition that the connection with the central hub equipment is detected to be disconnected.

Optionally, the performing network detection includes:

the terminal equipment detects whether the network between the terminal equipment and the network address of the central hub equipment in the target cache is smooth or not;

the terminal equipment scans the network address to obtain a second scanning result under the condition that the network between the terminal equipment and the network address of the central hub equipment in the target cache is not smooth;

the terminal device detects whether the network address of the central hub device changes according to the network address of the central hub device in the second scanning result under the condition that the second scanning result contains the network address of the central hub device;

and the terminal equipment updates the network address of the central hub equipment in the target cache to the network address of the central hub equipment in the second scanning result under the condition that the network address of the central hub equipment is detected to be changed.

Optionally, the method further includes:

and the terminal equipment sends out an abnormal connection alarm under the condition that the second scanning result does not contain the network address of the central hub equipment or under the condition that the network address of the central hub equipment is not changed.

According to a second aspect of the present disclosure, there is provided a terminal device including:

a first processor and a first memory for storing an executable first computer program, the first processor being configured to perform the method steps performed by the terminal device according to the first aspect of the disclosure under control of the first computer program.

According to a third aspect of the present disclosure, there is provided a hub device including:

a second processor and a second memory, the second memory for storing an executable second computer program, the second processor being adapted to perform the method steps performed by the hub device according to the first aspect of the disclosure under control of the second computer program.

According to a fourth aspect of the present disclosure, there is provided an information processing system including the terminal apparatus according to the second aspect of the present disclosure and the hub apparatus according to the third aspect of the present disclosure.

According to a fifth aspect of the present disclosure, there is provided a computer readable storage medium having stored thereon a computer program which, when executed by a processor, implements the method according to the first aspect of the present disclosure.

Through the embodiment of the disclosure, the Internet of things equipment for processing hotel order information is called through interaction between the terminal equipment and the central control equipment, services such as hotel check-in transaction, room state inquiry, room price inquiry, order inquiry, bill printing, online upgrade and the like are provided, and a solution is provided for operation management of a hotel. Moreover, the functions of the original all-in-one machine equipment are realized through the terminal equipment and the central control equipment, so that the hardware cost of the hotel can be reduced.

The terminal device in the embodiment undertakes functions of page display and user operation, can select common electronic products such as tablet computers or mobile phones on the market, keeps consistent with operations of other application programs in user interaction experience, and can be used without training. The terminal equipment can provide other daily functions besides hotel management service, so that the terminal equipment can work and play at the same time. The central hub equipment can be compatible with most of the existing Internet of things equipment of the hotel, and plug and play is achieved, so that the investment cost of the hotel is reduced.

Other features of the present disclosure and advantages thereof will become apparent from the following detailed description of exemplary embodiments thereof, which proceeds with reference to the accompanying drawings.

Drawings

The accompanying drawings, which are incorporated in and constitute a part of the specification, illustrate embodiments of the disclosure and together with the description, serve to explain the principles of the disclosure.

Fig. 1 is a schematic view of an application scenario of an information processing method according to an embodiment of the present disclosure.

Figure 2 is a block diagram of one example of a hardware configuration of a hospitality service system that can be used to implement embodiments of the present disclosure.

FIG. 3 is a flow diagram of an information processing method according to an embodiment of the present disclosure;

FIG. 4 is a flowchart illustrating one example of the step of establishing a connection according to an embodiment of the disclosure;

FIG. 5 is a flowchart illustrating another example of the step of establishing a connection according to an embodiment of the present disclosure;

FIG. 6 is a schematic flow chart diagram of the network detection step according to an embodiment of the present disclosure;

fig. 7 is a schematic hardware configuration diagram of a terminal device provided according to an embodiment of the present disclosure;

fig. 8 is a hardware configuration diagram of a hub device provided according to an embodiment of the present disclosure.

Detailed Description

Various exemplary embodiments of the present disclosure will now be described in detail with reference to the accompanying drawings. It should be noted that: the relative arrangement of the components and steps, the numerical expressions, and numerical values set forth in these embodiments do not limit the scope of the present disclosure unless specifically stated otherwise.

The following description of at least one exemplary embodiment is merely illustrative in nature and is in no way intended to limit the disclosure, its application, or uses.

Techniques, methods, and apparatus known to those of ordinary skill in the relevant art may not be discussed in detail but are intended to be part of the specification where appropriate.

In all examples shown and discussed herein, any particular value should be construed as merely illustrative, and not limiting. Thus, other examples of the exemplary embodiments may have different values.

It should be noted that: like reference numbers and letters refer to like items in the following figures, and thus, once an item is defined in one figure, further discussion thereof is not required in subsequent figures.

In the past, hotel all-in-one equipment for handling check-in has a plurality of equipment interfaces and can be connected with various Internet of things equipment, including card reading equipment, card making equipment, printing equipment, a hotel public security management system, a hotel order system and the like. The user can transact hotel services through the all-in-one machine device, and meanwhile, the Internet of things device connected with the all-in-one machine device can be called to execute corresponding operation.

For example, when a user to be checked in who checks in for the reservation is not selected when checking in for the first time or when checking in for the last time fails, the user to be checked in can perform room selection operation through the all-in-one machine device and trigger a room selection confirmation instruction, so that the all-in-one machine device obtains the assignable rooms from the system server and checks in for the user to be checked in according to the assignable rooms.

In this embodiment, the all-in-one machine device checks in for the user, and may be configured to generate room card information of a target room according to a room number of the target room selected by the user to be checked from the assignable rooms, and call card making equipment connected to the all-in-one machine device to write the room card information into at least one chip card to generate the room card.

For another example, when the user to be checked in for reservation check-in is selected to check in, the user to be checked in can perform identity authentication through the all-in-one machine device, so that the all-in-one machine device obtains the reservation order of the user to be checked in from the system server, and checks in for the user to be checked in according to the reservation order.

In this embodiment, the identity authentication is performed by the all-in-one machine device, where a user places a certificate for uniquely determining identity information of the user near a card reading device, so that the all-in-one machine device calls the card reading device to read the identity information in the certificate, and returns the identity information to the all-in-one machine device, and the all-in-one machine device reports the identity information to a system server for obtaining a reservation order of the user to be checked in.

Further, the all-in-one machine device handles the check-in for the user, and can allocate a target room for the user to be checked-in according to the reservation order of the user to be checked-in and the allocable room, generate the house card information of the target room according to the room number of the target room, call card making equipment connected with the all-in-one machine device, and write the house card information into at least one chip card to generate the house card.

However, the front desk space of some medium and small hotels is small or no front desk, the all-in-one machine is not suitable, and the problems of high hardware cost and high hotel investment cost exist.

In order to provide a solution with lower cost for a merchant on the basis of not changing the existing hotel operation management scheme, the embodiment of the disclosure provides an information processing method.

Fig. 1 is a schematic diagram of an application scenario of an information processing method according to an embodiment of the present disclosure.

As shown in fig. 1, the method of the present embodiment may be implemented by a terminal device and a hub device. The terminal device may be a device which responds to a target request for processing hotel order information and sends a target instruction corresponding to the target request to the hub device connected with the terminal device. And the central hub equipment responds to the target instruction, determines target Internet of things equipment matched with the target instruction in the Internet of things equipment connected with the central hub equipment, and calls the target Internet of things equipment to execute operation corresponding to the target instruction.

The target request for processing the hotel order information may be a request triggered in a specific scenario, and may be any one of a request for making a card according to room card information, a request for reading identity information recorded in an identity card, a request for uploading hotel public security management information, a request for printing a bill of a target order, and a request for synchronizing order data of a hotel, for example.

The central hub equipment can be provided with a plurality of interfaces and can be connected with the Internet of things equipment such as card reading equipment, card making equipment and printing equipment.

Specifically, a plurality of plug-ins of the internet of things equipment can be arranged on the center equipment, and the internet of things equipment can execute corresponding functions by calling the plug-ins.

< hardware configuration >

Fig. 2 is a block diagram of a hardware configuration of a hotel services system 1000 that can be used to implement the information processing method of any embodiment of the present disclosure.

As shown in fig. 2, the hotel services system 1000 may include a system server 1100, a terminal device 1200, a hub device 1300, an internet of things device 1400, and a communication network 1500.

The system server 1100 may be, for example, a blade system server or the like. In one example, the system server 1100 may be a computer. In another example, the system server 1100 may be as shown in FIG. 2, including a processor 1110, a memory 1120, an interface device 1130, a communication device 1140, a display device 1150, and an input device 1160. Although the system server may also include speakers, microphones, etc., these components are not relevant to the present invention and are omitted herein. The processor 1110 may be, for example, a central processing unit CPU, a microprocessor MCU, or the like. The memory 1120 includes, for example, a ROM (read only memory), a RAM (random access memory), a nonvolatile memory such as a hard disk, and the like. The interface device 1130 includes, for example, a USB interface, a serial interface, and the like. The communication device 1140 is capable of wired or wireless communication, for example. The display device 1150 is, for example, a liquid crystal display panel. Input devices 1160 may include, for example, a touch screen, a keyboard, and the like.

The terminal device 1200 may be a laptop, a desktop computer, a mobile phone, a tablet computer, or the like. As shown in fig. 2, the terminal apparatus 1200 may include a processor 1210, a memory 1220, an interface device 1230, a communication device 1240, a display device 1250, an input device 1260, a speaker 1270, a microphone 1280, and the like. The processor 1210 may be a central processing unit CPU, a microprocessor MCU, or the like. The memory 1220 includes, for example, a ROM (read only memory), a RAM (random access memory), a nonvolatile memory such as a hard disk, and the like. The interface device 1230 includes, for example, a USB interface, a headphone interface, and the like. The communication device 1240 can perform wired or wireless communication, for example. The display device 1250 is, for example, a liquid crystal display, a touch display, or the like. The input device 1260 may include, for example, a touch screen, a keyboard, and the like. A user can input/output voice information through the speaker 1270 and the microphone 1280.

As shown in fig. 2, hub device 1300 may include a processor 1310, a memory 1320, an interface device 1330, a communication device 1340, a display device 1350, an input device 1360, speakers 1370, a microphone 1380, and so forth. The processor 1310 may be a central processing unit CPU, a microprocessor MCU, or the like. The memory 1320 includes, for example, a ROM (read only memory), a RAM (random access memory), a nonvolatile memory such as a hard disk, and the like. The interface device 1330 includes, for example, any type of USB interface, headphone interface, or the like. The communication device 1340 is capable of wired or wireless communication, for example, and may specifically include Wifi communication, bluetooth communication, 2G/3G/4G/5G communication, and the like. The display device 1350 is, for example, a liquid crystal display panel, a touch panel, or the like. The input device 1360 may include, for example, a touch screen, a keyboard, a somatosensory input, and the like. A user can input/output voice information through the speaker 1370 and the microphone 1380.

The internet of things device 1400 may be, for example, an identification card reader, a home card maker, or a printer, and as shown in fig. 2, the internet of things device 1400 may include a processor 1410, a memory 1420, an interface 1430, a communication 1440, a display 1450, an input 1460, a speaker 1470, a microphone 1480, and so on. The processor 1410 may be a central processing unit CPU, a microprocessor MCU, or the like. The memory 1420 includes, for example, a ROM (read only memory), a RAM (random access memory), a nonvolatile memory such as a hard disk, and the like. Interface 1430 includes, for example, any type of USB interface, headphone interface, or the like. The communication device 1440 is capable of wired or wireless communication, and specifically may include Wifi communication, bluetooth communication, 2G/3G/4G/5G communication, and the like. The display device 1450 is, for example, a liquid crystal display panel, a touch panel, or the like. The input device 1460 may include, for example, a touch screen, a keyboard, a motion sensing input, and the like. A user can input/output voice information through the speaker 1470 and the microphone 1480.

The hub device 1300 may be connected to at least one internet of things device 1400, and call the connected internet of things device 1400 to perform a corresponding functional operation.

The communication network 1500 may be a wireless network or a network, a local area network or a wide area network. In the hotel services system 1000 shown in fig. 1, the system server 1100, the terminal apparatus 1200 and the center apparatus 1300 can communicate with each other through the communication network 1500.

The hospitality service system 1100 illustrated in figure 1 is illustrative only and is in no way intended to limit the present invention, its application, or uses.

In an embodiment of the present invention, the memory 1120 of the system server 1100 is configured to store instructions for controlling the processor 1110 to operate so as to perform any one of the method steps provided by the embodiment of the present invention and executed by the system server. The memory 1220 of the terminal device 1200 is configured to store instructions for controlling the processor 1210 to operate to perform any of the method steps provided by the terminal device according to the embodiments of the present invention. The memory 1320 of the hub device 1300 is configured to store instructions for controlling the processor 1310 to operate to perform any of the method steps provided by the embodiments of the present invention to be performed by the hub device. The memory 1420 of the internet of things device 1400 is configured to store instructions for controlling the processor 1410 to operate to perform any of the method steps provided by the embodiments of the present invention as performed by the internet of things device.

It should be understood by those skilled in the art that although a plurality of devices are shown in fig. 1 for the system server 1100, the terminal device 1200, the hub device 1300 and the internet of things device 1400, the present invention may only relate to some of the devices, for example, the system server 1100 only relates to the processor 1110 and the storage device 1120, or the terminal device 1200 only relates to the processor 1210 and the storage device 1220, or the hub device 1300 only relates to the processor 1310 and the storage device 1320, and the internet of things device 1400 only relates to the processor 1410 and the storage device 1420. The skilled person can design the instructions according to the disclosed solution. How the instructions control the operation of the processor is well known in the art and will not be described in detail herein.

< method examples >

In the schematic diagram shown in fig. 1, the terminal device may provide a trigger button in the human-computer interaction interface, the user triggers a target request for processing hotel order information by clicking the trigger button, and the terminal device may be a hub device connected to the terminal device and sends a target instruction corresponding to the target request in response to the target request; and the central hub equipment responds to the target instruction, determines target Internet of things equipment matched with the target instruction in the Internet of things equipment connected with the central hub equipment, and calls the target Internet of things equipment to execute operation corresponding to the target instruction.

In one example, when a user is pre-selected to perform a check-in transaction, the terminal device needs to obtain the identity information of the user to obtain the reservation order of the user from the system server according to the identity information of the user. Or, in the case that a user who makes a reservation for check-in transaction is not selected, the terminal device needs to acquire the identity information of the user to create a real-time order of the user according to the identity information of the user.

In addition, when the user checks in, a target room is distributed to the user from the distributed rooms, room card information of the target room is generated according to the room number of the target room, the room number of the target room is written into a reservation order or a real-time order of the user, and the order information written into the room number is uploaded to the system server.

In one example, the terminal device may also obtain order data in the system server. The terminal equipment can obtain the bill of the order data and/or the public security management information from the order data.

In another example, the terminal device may also upload order data obtained from the hotel system to the system server for synchronization.

Under the condition that the target request can be a request for reading identity information recorded in an identity identification card, the target instruction is an instruction for reading the identity information, and the target internet of things device matched with the target instruction can be a card reading device, the central hub device can call the card reading device to read the identity information stored in the identity identification card placed in the scanning range of the central hub device and return the identity information to the central hub device; and the central hub equipment provides the identity information returned by the card reading equipment to the terminal equipment.

When the target request is a request for card making according to house card information, the target instruction is an instruction for card making according to the house card information, and the target internet of things device matched with the target instruction can be a card making device, the central hub device can call the card making device to write the house card information into at least one chip card so as to use the chip card as the house card.

In the case that the target request is a request for printing a bill of the target order, the target instruction is an instruction for printing the bill of the target order, and the target internet of things device matched with the target instruction may be a printing device, the hub device may invoke the printing device to print the bill of the target order.

Under the condition that the target request is a request for uploading the travel security management information, the target instruction is an instruction for uploading the travel security management information, and the target internet of things device matched with the target instruction can be a travel security management system, the central device can call the travel security management system to upload the travel security management information to the travel security management system.

When the target request is a request for synchronizing order data of a hotel, the target instruction is an instruction for synchronizing order data of the hotel, and the target internet of things device matched with the target instruction can be a hotel order system, the central hub device can call order data of an order generated by the hotel order system and provide the order data to the terminal device for synchronization. On this basis, the terminal device may provide the order data to the system server.

In the present embodiment, an information processing method is provided. The method can be implemented by the terminal equipment and the central hub equipment together. The terminal device may be the terminal device 1200 shown in fig. 2, and the hub device may be the hub device 1300 shown in fig. 2.

As shown in fig. 3, the information processing method of the present embodiment may include steps S3100 to S3300 of:

step S3100, the terminal device responds to a target request for processing hotel order information and sends a target instruction corresponding to the target request to the central device connected with the terminal device.

In one example, when a user is pre-selected to perform a check-in transaction, the terminal device needs to obtain the identity information of the user to obtain the reservation order of the user from the system server according to the identity information of the user. Or, in the case that a user who makes a reservation for check-in transaction is not selected, the terminal device needs to acquire the identity information of the user to create a real-time order of the user according to the identity information of the user. On the basis, the target request for processing the hotel order information can be a request for reading the identity information recorded in the identity card. Correspondingly, the target instruction corresponding to the target request may be an instruction for reading the identity information.

In one example, in the case of checking in for a user, a target room is allocated to the user from allocable rooms, room card information of the target room is generated according to a room number of the target room, and the room number of the target room is written into a reservation order or a real-time order of the user. On the basis, the target request for processing the hotel order information can be a request for making a card according to the house card information. Correspondingly, the target instruction corresponding to the target request can be an instruction for making a card according to the house card information.

In one example, the target order selected by the user (including the finally generated reservation order or the real-time order) can be printed according to the actual requirement when the user checks in and finishes checking in. On this basis, the target request for processing hotel order information may be a request for printing a bill of the target order. Correspondingly, the target instruction corresponding to the target request may be an instruction to print a bill of the target order.

In one example, the terminal device may upload user information included in a hotel order of a user who enters a hotel within a preset time period to the hotel public security management system. On the basis, the target request for processing the hotel order information can be a request for uploading the public security management information of the hotel industry. Correspondingly, the target instruction corresponding to the target request can be an instruction for uploading the public security management information of the travel industry. The preset time period may be preset according to an application scenario or a specific requirement, and for example, the preset time period may be 10 days.

In one example, the terminal device may also synchronize order data in the system server and the hotel system. Specifically, order data in the hotel system may be synchronized to the system server. On this basis, the target request for processing hotel order information may be a request for synchronizing order data of the hotel. Correspondingly, the target instruction corresponding to the target request may be an instruction for synchronizing order data of the hotel.

Step S3200, the central device responds to the target instruction, and determines target Internet of things devices which are matched with the target instruction in the Internet of things devices connected with the central device.

In this embodiment, the hub device may have at least one interface of multiple types, which is respectively used to connect a card reading device, a card making device, a printing device, a travel security management system, a hotel order system, and the like. That is, the central hub device can be connected with a plurality of internet of things devices at the same time.

Since not all the internet of things devices can execute the target instruction, the hub device determines the internet of things device capable of executing the target instruction from the connected internet of things devices, that is, the target internet of things device matched with the target instruction.

And under the condition that the target instruction is an instruction for reading the identity information, the target Internet of things equipment matched with the target instruction can be card reading equipment. And under the condition that the target instruction is an instruction for card making according to the house card information, the target Internet of things equipment matched with the target instruction can be card making equipment. In the case where the target instruction is an instruction to print a bill of the target order, the target internet of things device matched with the target instruction may be a printing device. Under the condition that the target instruction is an instruction for uploading the travel security management information, the target internet of things equipment matched with the target instruction can be a travel security management system. In the case that the target instruction is an instruction for synchronizing order data of the hotel, the target internet of things device matched with the target instruction may be a hotel order system.

And step S3300, the central hub equipment calls the target Internet of things equipment to execute the operation corresponding to the target instruction.

In this embodiment, a plug-in corresponding to the internet of things device connected to the hub device may be preset in the hub device, so as to enable the corresponding internet of things device to perform a corresponding operation by calling the plug-in.

When the target instruction is an instruction for reading the identity information, and the target internet of things device matched with the target instruction may be a card reading device, the hub device calls the target internet of things device to execute an operation corresponding to the target instruction, which may include: the central hub equipment calls a plug-in corresponding to the card reading equipment, so that the card reading equipment reads the identity information stored in the identity recognition card placed in the scanning range of the card reading equipment and returns the identity information to the central hub equipment; and the central hub equipment provides the identity information returned by the card reading equipment to the terminal equipment. The identification card may be, for example, a user's identification card, passport, or the like.

The terminal equipment can generate a real-time order of the user according to the identity information provided by the central control equipment, and can also acquire a reserved order of the user from the system server according to the identity information.

When the target instruction is an instruction for making a card according to the house card information, and the target internet of things device matched with the target instruction may be a card making device, the hub device calls the target internet of things device to execute an operation corresponding to the target instruction, which may include: and the central hub equipment calls a plug-in corresponding to the card making equipment, so that the card making equipment writes the house card information into at least one chip card, and the chip card is used as the house card.

In the case that the target instruction is an instruction for printing a bill of the target order, and the target internet of things device matched with the target instruction may be a printing device, the hub device calls the target internet of things device to execute an operation corresponding to the target instruction, which may include: and the central hub equipment calls the plug-in corresponding to the printing equipment, so that the printing equipment prints the bill of the target order.

At the instruction of target instruction for uploading the hotel public security management information, under the condition that the target thing networking device that matches with the target instruction can be hotel public security management system, the central hub equipment calls target thing networking device and carries out the operation corresponding with the target instruction, can include: and the central hub equipment calls the plug-in corresponding to the travel security management system so as to upload the travel security management information to the travel security management system.

When the target instruction is an instruction for synchronizing order data of a hotel, and the target internet of things device matched with the target instruction may be a hotel order system, the hub device calls the target internet of things device to execute an operation corresponding to the target instruction, which may include: the central hub equipment calls a plug-in corresponding to the hotel order system to obtain order data of the order generated by the hotel order system; and the central hub equipment provides the order data to the terminal equipment for synchronization.

In one embodiment of the present disclosure, the method may further include: and the terminal equipment responds to the checking operation of the hotel information and displays the hotel information in a human-computer interaction interface.

The hotel information in this embodiment may include information such as hotel orders, room status, room rate, and bills. The viewing operation of the hotel information can be triggered by a user through a human-computer interaction interface provided by the terminal equipment. Specifically, the terminal device may provide a corresponding button in the human-computer interaction interface, and the user triggers the view operation of the hotel information by clicking the button.

In one example, the hotel information may be stored in a terminal device, and the terminal device may directly obtain the hotel information from its own storage device for display in response to a viewing operation.

In another example, the hotel information may be stored in a system server. The terminal device may respond to the viewing operation and obtain the hotel information from the system server for display.

In one embodiment of the present disclosure, the method may further include: and the terminal equipment uploads the generated working log to a system server for the system server to store so as to trace the working content of the terminal equipment.

In one embodiment of the present disclosure, the method may further include: the terminal equipment receives a first push message of software updating sent by the system server, acquires a first software updating package from the system server, and updates the software according to the first software updating package.

In this embodiment, the first push message may include a first update time, and the terminal device may download the first software update package from the system server when the first update time is reached, and perform software update according to the first software update package after the downloading is completed. Or, the terminal device may update the software according to the downloaded first software update package when the first update time is reached after the first software update package is acquired from the system server.

In one embodiment of the present disclosure, the method may further include: and the central hub equipment receives a second push message of the software update sent by the system server, acquires a second software update package from the system server, and updates the software according to the second software update package.

In this embodiment, the second push message may include a second update time, and the hub device may download a second software update package from the system server when the second update time is reached, and perform software update according to the second software update package after the downloading is completed. Or, the hub device may update the software according to the downloaded second software update package when the second update time is reached after the second software update package is acquired from the system server.

In one embodiment of the present disclosure, the method may further include steps S4100 to S4200 as shown in fig. 4:

step S4100, the terminal device checks whether the network address of the hub device to be connected is stored in the target cache in advance.

The target buffer in this embodiment may be any storage section set in the terminal device.

Step S4200, the terminal device connects to the hub device according to the network address stored in the target cache when detecting that the network address of the hub device is stored in the target cache.

In this embodiment, the terminal device may send the connection request according to the network address stored in the target cache. Under the condition that the network address stored in the target cache is the same as the actual network address of the central hub equipment, the central hub equipment can receive a connection request sent by the terminal equipment and respond to the connection request to establish connection with the terminal equipment, so that the terminal equipment is successfully connected with the central hub equipment according to the network address of the central hub equipment stored in the target cache.

In the event that the network connection of the hub device is disconnected and reconnected, the network address of the hub device may change. Then, the network address of the hub device stored in the target cache of the terminal device may not match the actual network address of the hub device. The terminal device may not receive the connection request sent by the network address stored in the target cache, and the hub device may not establish a connection with the terminal device in response to the connection request, so that the terminal device fails to connect with the hub device according to the network address of the hub device stored in the target cache.

In an embodiment of the present disclosure, as shown in fig. 5, the method may further include steps S4300 to S4400 shown as follows:

step S4300, the terminal device scans the network address to obtain a first scanning result when detecting that an event for scanning the network address occurs.

In one embodiment of the present disclosure, the event may include:

the terminal device detects that the network address of the central device is not stored in the target cache.

The terminal device scans the network address, and the obtained first scanning result may include the network addresses of all network-connected devices within a set range around the terminal device.

Alternatively, a network address field to be scanned may be preset, the terminal device scans all network addresses in the network address field, and the obtained first scanning result may include network addresses of devices connected to the network in the network address field. The network address section may be a section of a network address that is set in advance according to an application scenario or a specific requirement and is used for allocating the hub device.

Step S4400, when the first scanning result includes the network address of the hub device, the terminal device connects to the hub device according to the network address of the hub device in the first scanning result, and stores the network address of the hub device in the first scanning result in the target cache.

Under normal circumstances, the network address of the hub device in the first scanning result is typically the actual network address of the hub device. Therefore, the terminal device connects with the hub device according to the network address of the hub device in the first scanning result, that is, the connection is successful.

On the basis of this embodiment, by storing the network address of the hub device in the first scanning result in the target cache, the network address of the hub device can be directly obtained from the target cache in the case that the terminal device needs to connect to the hub device next time, so as to accelerate the connection speed.

Further, the method may further include step S4500 shown below:

and the terminal equipment is reconnected with the central hub equipment and performs network detection under the condition that the disconnection between the terminal equipment and the central hub equipment is detected.

In this embodiment, the terminal device may reconnect with the hub device according to the network address of the previous connection with the hub device, that is, the network address of the hub device stored in the target cache.

In one embodiment, performing network detection may include steps S4510 to S4540 as shown in fig. 6:

step S4510, the terminal equipment detects whether the network is smooth between the terminal equipment and the network address of the central hub equipment stored in the target cache.

In one example, the terminal device may detect whether a network between itself and the network address of the hub device stored in the target cache is clear through the network diagnostic tool, that is, whether the network address of the hub device stored in the target cache is reachable. If the network address of the central hub equipment stored in the detection target cache is detected to be reachable, the fact that a communicated physical path exists between the terminal equipment and the central hub equipment is indicated.

However, when the hub device does not open the designated application, the connection request sent by the terminal device may not be responded to, and the terminal device may not be connected to the hub device.

Step S4520, the terminal device scans the network address to obtain a second scanning result when detecting that the network is not smooth between the terminal device and the network address of the central hub device stored in the target cache.

Under the condition that the network between the terminal equipment and the network address of the central hub equipment stored in the target cache is smooth, the fact that the terminal equipment can be reconnected with the central hub equipment according to the network address of the central hub equipment stored in the target cache is indicated, therefore, the step of ending the network detection can be a step of not continuing to execute the subsequent steps S4520-S4540.

The terminal equipment indicates that the network address of the central hub equipment can be changed under the condition that the terminal equipment detects that the network between the terminal equipment and the network address of the central hub equipment stored in the target cache is not smooth. Therefore, the network address scanning may be performed again to obtain the second scanning result. Specifically, reference may be made to the foregoing step S4300, which is not described herein again.

Step S4530, in which the terminal device detects whether the network address of the hub device changes according to the network address of the hub device in the second scanning result when the second scanning result includes the network address of the hub device.

In this embodiment, the terminal device may detect whether the network address of the hub device in the second scanning result is the same as the network address of the hub device in the target cache, and may determine that the network address of the hub device is not changed when the network address of the hub device in the second scanning result is the same as the network address of the hub device in the target cache; in the case where the two are different, it can be determined that the network address of the hub device has changed.

Step S4540, the terminal device updates the network address of the hub device in the target cache to the network address of the hub device in the second scanning result when detecting that the network address of the hub device changes.

In this embodiment, since the terminal device reconnects with the hub device according to the network address of the hub device in the target cache, when the network address of the hub device in the target cache is updated, the terminal device reconnects with the hub device according to the updated network address, that is, the network address of the hub device in the second scanning result.

The network detection is carried out through the steps of the embodiment, the smooth network between the terminal equipment and the central hub equipment can be ensured, and the network address for reconnecting with the central hub equipment is the actual network address of the central hub equipment, so that the probability and efficiency of successful reconnection between the terminal equipment and the central hub equipment are improved.

On the basis of the embodiment, the method may further include:

and the terminal equipment sends out a connection abnormity alarm under the condition that the second scanning result does not contain the network address of the central hub equipment or under the condition that the network address of the central hub equipment is detected not to be changed.

In the event that the network address of the hub device is not included in the second scan result, it is indicated that the hub device may not be networked. Under the condition that the network address of the central hub equipment is not changed, the fact that the network is not smooth between the terminal equipment and the actual network address of the central hub equipment stored in the target cache is detected in advance indicates that the network is not smooth between the terminal equipment and the actual network address of the central hub equipment, and indicates that the central hub equipment is possibly not networked.

Therefore, the terminal device may issue a connection abnormality alarm in both cases to remind the user to further perform network check and network repair on the hub device.

< terminal device >

In this embodiment, a terminal device 7000 is also provided. The terminal device 7000 can be the terminal device 1200 shown in fig. 2.

As shown in fig. 7, the terminal device 7000 may comprise a first processor 7100 and a first memory 7200 for storing an executable first computer program; the first processor 7100 is arranged to perform the method steps performed by the terminal device according to any of the embodiments of the present disclosure, under control of a first computer program.

< center facility >

In this embodiment, a hub device 8000 is also provided. The hub device 8000 may be the hub device 1300 of FIG. 2.

As shown in fig. 8, the hub device 8000 may include a second processor 8100 and a second memory 8200 for storing an executable second computer program; the second processor 8100 is configured to perform the method steps performed by the hub device according to any of the embodiments of the present disclosure under control of a second computer program.

< information processing System >

In this embodiment, an information processing system is also provided, and the information processing system may include the terminal device 7000 and the hub device 8000 described in the foregoing embodiments.

In one example, one terminal device may be connected to one hub device corresponding to the terminal device, or a plurality of terminal devices may be simultaneously connected to the same hub device. In the case that one hub device is connected with a plurality of terminal devices, only one terminal device may be capable of controlling the hub device to call the internet of things device connected with the hub device. Therefore, on the basis of supporting the hotel front desk for handling, the information processing system can also enable users such as hotel boss, financial department, reservation department, guest room department and the like to realize mobile office.

< computer-readable storage Medium >

In the present embodiment, there is also provided a computer-readable storage medium having stored thereon a computer program which, when executed by a processor, implements an information processing method according to any of the embodiments of the present disclosure.

The present disclosure may be systems, methods, and/or computer program products. The computer program product may include a computer-readable storage medium having computer-readable program instructions embodied thereon for causing a processor to implement various aspects of the present disclosure.

The computer readable storage medium may be a tangible device that can hold and store the instructions for use by the instruction execution device. The computer readable storage medium may be, for example, but not limited to, an electronic memory device, a magnetic memory device, an optical memory device, an electromagnetic memory device, a semiconductor memory device, or any suitable combination of the foregoing. More specific examples (a non-exhaustive list) of the computer readable storage medium would include the following: a portable computer diskette, a hard disk, a Random Access Memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), a Static Random Access Memory (SRAM), a portable compact disc read-only memory (CD-ROM), a Digital Versatile Disc (DVD), a memory stick, a floppy disk, a mechanical coding device, such as punch cards or in-groove projection structures having instructions stored thereon, and any suitable combination of the foregoing. Computer-readable storage media as used herein is not to be construed as transitory signals per se, such as radio waves or other freely propagating electromagnetic waves, electromagnetic waves propagating through a waveguide or other transmission medium (e.g., optical pulses through a fiber optic cable), or electrical signals transmitted through electrical wires.

The computer-readable program instructions described herein may be downloaded from a computer-readable storage medium to a respective computing/processing device, or to an external computer or external storage device via a network, such as the internet, a local area network, a wide area network, and/or a wireless network. The network may include copper transmission cables, fiber optic transmission, wireless transmission, routers, firewalls, switches, gateway computers and/or edge system servers. The network adapter card or network interface in each computing/processing device receives computer-readable program instructions from the network and forwards the computer-readable program instructions for storage in a computer-readable storage medium in the respective computing/processing device.

The computer program instructions for carrying out operations of the present disclosure may be assembler instructions, Instruction Set Architecture (ISA) instructions, machine-related instructions, microcode, firmware instructions, state setting data, or source or object code written in any combination of one or more programming languages, including an object oriented programming language such as Smalltalk, C + + or the like and conventional procedural programming languages, such as the "C" programming language or similar programming languages. The computer-readable program instructions may execute entirely on the user's computer, partly on the user's computer, as a stand-alone software package, partly on the user's computer and partly on a remote computer or entirely on the remote computer or system server. In the case of a remote computer, the remote computer may be connected to the user's computer through any type of network, including a Local Area Network (LAN) or a Wide Area Network (WAN), or the connection may be made to an external computer (for example, through the Internet using an Internet service provider). In some embodiments, the electronic circuitry that can execute the computer-readable program instructions implements aspects of the present disclosure by utilizing the state information of the computer-readable program instructions to personalize the electronic circuitry, such as a programmable logic circuit, a Field Programmable Gate Array (FPGA), or a Programmable Logic Array (PLA).

Various aspects of the present disclosure are described herein with reference to flowchart illustrations and/or block diagrams of methods, apparatus (systems) and computer program products according to embodiments of the disclosure. It will be understood that each block of the flowchart illustrations and/or block diagrams, and combinations of blocks in the flowchart illustrations and/or block diagrams, can be implemented by computer-readable program instructions.

These computer-readable program instructions may be provided to a processor of a general purpose computer, special purpose computer, or other programmable data processing apparatus to produce a machine, such that the instructions, which execute via the processor of the computer or other programmable data processing apparatus, create means for implementing the functions/acts specified in the flowchart and/or block diagram block or blocks. These computer-readable program instructions may also be stored in a computer-readable storage medium that can direct a computer, programmable data processing apparatus, and/or other devices to function in a particular manner, such that the computer-readable medium storing the instructions comprises an article of manufacture including instructions which implement the function/act specified in the flowchart and/or block diagram block or blocks.

The computer readable program instructions may also be loaded onto a computer, other programmable data processing apparatus, or other devices to cause a series of operational steps to be performed on the computer, other programmable apparatus or other devices to produce a computer implemented process such that the instructions which execute on the computer, other programmable apparatus or other devices implement the functions/acts specified in the flowchart and/or block diagram block or blocks.

The flowchart and block diagrams in the figures illustrate the architecture, functionality, and operation of possible implementations of systems, methods and computer program products according to various embodiments of the present disclosure. In this regard, each block in the flowchart or block diagrams may represent a module, segment, or portion of instructions, which comprises one or more executable instructions for implementing the specified logical function(s). In some alternative implementations, the functions noted in the block may occur out of the order noted in the figures. For example, two blocks shown in succession may, in fact, be executed substantially concurrently, or the blocks may sometimes be executed in the reverse order, depending upon the functionality involved. It will also be noted that each block of the block diagrams and/or flowchart illustration, and combinations of blocks in the block diagrams and/or flowchart illustration, can be implemented by special purpose hardware-based systems which perform the specified functions or acts, or combinations of special purpose hardware and computer instructions. It is well known to those skilled in the art that implementation by hardware, by software, and by a combination of software and hardware are equivalent.

Having described embodiments of the present disclosure, the foregoing description is intended to be exemplary, not exhaustive, and not limited to the disclosed embodiments. Many modifications and variations will be apparent to those of ordinary skill in the art without departing from the scope and spirit of the described embodiments. The terminology used herein is chosen in order to best explain the principles of the embodiments, the intended application, or improvements made to the technology in the marketplace, or to enable others of ordinary skill in the art to understand the embodiments disclosed herein. The scope of the present disclosure is defined by the appended claims.

Claims

1. An information processing method comprising:

2. The method of claim 1, wherein the target instruction is an instruction for card manufacturing according to house card information;

3. The method of claim 1, wherein the target instruction is an instruction to read identity information;

4. The method of claim 1, wherein the target instruction is an instruction to print a bill of a target order;

5. The method of claim 1, wherein the method further comprises:

and/or the presence of a gas in the gas,

6. The method of claim 1, wherein the method further comprises:

7. The method of claim 6, wherein the method further comprises:

8. The method of claim 7, wherein the event comprises:

9. The method of claim 6 or 7, wherein the method further comprises:

10. The method of claim 9, wherein the performing network detection comprises:

11. A terminal device, comprising:

a first processor for storing an executable first computer program and a first memory for performing the method steps as claimed in any one of claims 1 to 10, as carried out by the terminal device, under control of the first computer program.

12. A hub apparatus, comprising:

a second processor and a second memory for storing an executable second computer program, the second processor being adapted to perform the method steps performed by the hub device according to any of claims 1 to 10 under control of the second computer program.

13. An information processing system comprising the terminal device according to claim 11 and the center device according to claim 12.

14. A computer-readable storage medium, on which a computer program is stored which, when being executed by a processor, carries out the method according to any one of claims 1 to 10.