CN114282693A - Visualized operation and maintenance method and platform system based on terminal mss - Google Patents
Visualized operation and maintenance method and platform system based on terminal mss Download PDFInfo
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- 238000012423 maintenance Methods 0.000 title claims abstract description 120
- 238000000034 method Methods 0.000 title claims abstract description 106
- 230000008569 process Effects 0.000 claims abstract description 84
- 238000012545 processing Methods 0.000 claims abstract description 66
- 230000003993 interaction Effects 0.000 claims abstract description 63
- 230000000295 complement effect Effects 0.000 claims abstract description 44
- 230000000007 visual effect Effects 0.000 claims abstract description 37
- 230000002452 interceptive effect Effects 0.000 claims abstract description 35
- 238000012544 monitoring process Methods 0.000 claims abstract description 24
- 238000012795 verification Methods 0.000 claims description 18
- 238000012800 visualization Methods 0.000 claims description 15
- 238000012217 deletion Methods 0.000 claims description 4
- 230000037430 deletion Effects 0.000 claims description 4
- 230000001502 supplementing effect Effects 0.000 claims description 3
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- 230000009286 beneficial effect Effects 0.000 description 1
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Abstract
The invention discloses a terminal mss-based visual operation and maintenance method and a platform system, wherein the method comprises the following steps: acquiring interactive data in the interactive process of the terminal center and the mss system, and providing visual display for the service processing process based on the interactive data; on the basis of visual display, monitoring data corresponding to a business processing process are displayed according to a monitoring query instruction of operation and maintenance personnel; displaying service data and error reporting information corresponding to the service processing process according to the error query instruction of the operation and maintenance personnel; and according to the complementary interaction instruction of the operation and maintenance personnel, adding a corresponding interaction process with the mss system and simultaneously acquiring corresponding interaction data. According to the technical scheme, the visual operation and visual maintenance of operation and maintenance personnel are improved by visually displaying the service processing process, the operation and maintenance efficiency of the operation and maintenance personnel on the first line and the second line is improved, and the operation difficulty of the back-end operation and maintenance is reduced, so that the operation and maintenance level and the operation and maintenance capacity of the operation and maintenance personnel are improved.
Description
Technical Field
The invention relates to the technical field of telecommunication service operation and maintenance, in particular to a terminal mss-based visual operation and maintenance method and a terminal mss-based visual operation and maintenance platform system.
Background
With the continuous development of telecommunication services, new services are emerging endlessly, the amount of data related to the interaction between a terminal center and an mss (management support system) system is increasing, and the requirement for operation and maintenance is increasing.
In the prior art, visual operation and maintenance management is lacked in management operation and maintenance, data processing is carried out on all the operation and maintenance personnel by the back end, operation and maintenance management and control of a service layer are inconvenient, operation and maintenance efficiency of first-line second-line operation and maintenance personnel is low, operability and maintainability are low, and the overall operation and maintenance level is not enough to deal with larger and larger data interaction quantity.
Disclosure of Invention
In order to solve the problems, the invention provides a terminal mss-based visual operation and maintenance method and a platform system, which visually display operations such as data interaction, data processing, data monitoring and the like in a business processing process by using a visual technical means, so that the operation and maintenance of business data extend from the back end to the whole business processing process, the visual operation and visual maintenance of operation and maintenance personnel are improved, the operation and maintenance efficiency of operation and maintenance personnel in a first-line and second-line operation and maintenance is improved, the operation difficulty of the back-end operation and maintenance is reduced, and the operation and maintenance level and the operation and maintenance capacity of the operation and maintenance personnel are improved.
In order to achieve the above object, the present invention provides a visualized operation and maintenance method based on a terminal mss, including:
acquiring interactive data in an interactive process between a terminal center and an mss system, and providing visual display for a service processing process based on the interactive data;
on the basis of visual display, monitoring data corresponding to a business processing process are displayed according to a monitoring query instruction of operation and maintenance personnel;
displaying service data and error reporting information corresponding to the service processing process according to the error query instruction of the operation and maintenance personnel;
and according to the complementary interaction instruction of the operation and maintenance personnel, adding a corresponding interaction process with the mss system and simultaneously acquiring corresponding interaction data.
In the above technical solution, preferably, the visualized operation and maintenance method based on the terminal mss further includes:
and according to the data deletion instruction of the operation and maintenance personnel, deleting the corresponding Service data in the terminal management system through the data interaction of the mss system and an ESB (Enterprise Service Bus) platform.
In the above technical solution, preferably, the visualized operation and maintenance method based on the terminal mss further includes:
according to the data processing instruction of the operation and maintenance personnel, aiming at the service needing to be checked and cancelled, inquiring and processing corresponding service data in a terminal library of the mss system, so that the service data of the service needing to be checked and cancelled at present are normal.
In the above technical solution, preferably, the error query instruction includes parameter information of a service area number, a service classification number, a service batch number, and/or a service order number;
based on the parameter information in the error query instruction, interactively querying service data corresponding to the parameter information with the mss system, determining whether the current service data is wrong according to a preset service process judgment logic, and if so, determining error report information according to the service process judgment logic;
and performing complementary interaction processing and/or service data processing on corresponding service data according to the complementary interaction instruction and/or data processing instruction of the operation and maintenance personnel based on the error reporting information fed back by the error query instruction.
In the above technical solution, preferably, the complement interactive instruction includes a complement pool instruction, a complement library instruction, and a complement core cancellation instruction;
the replenishment pool instruction is an interactive process instruction between a replenishment request form and a demand warehousing request form of an mss system, the replenishment library instruction is an interactive process instruction between a replenishment request form and a general library to a tip library call form of a mss system, and the replenishment and verification instruction is an interactive process instruction between the replenishment request form and a verification and verification inventory of a mss system.
The invention also provides a visualized operation and maintenance platform system based on the terminal mss, which is applied to the visualized operation and maintenance method based on the terminal mss disclosed by any one of the above technical schemes, and comprises the following steps:
the visualization module is used for acquiring interactive data in the interactive process of the terminal center and the mss system and providing visual display for the business processing process based on the interactive data;
the monitoring query module is used for displaying monitoring data corresponding to the business processing process according to a monitoring query instruction of operation and maintenance personnel on the basis of visual display;
the error query module is used for displaying the service data and the error reporting information corresponding to the service processing process according to the error query instruction of the operation and maintenance personnel;
and the complementary interaction module is used for adding a corresponding interaction process with the mss system and simultaneously acquiring corresponding interaction data according to a complementary interaction instruction of the operation and maintenance personnel.
In the foregoing technical solution, preferably, the visualized operation and maintenance platform system based on the terminal mss further includes:
and the data deleting module is used for deleting corresponding service data in the terminal management system through the data interaction of the mss system and the ESB platform according to the data deleting instruction of the operation and maintenance personnel.
In the foregoing technical solution, preferably, the visualized operation and maintenance platform system based on the terminal mss further includes:
and the data processing module is used for inquiring and processing corresponding service data in a terminal library of the mss system aiming at the service needing to be checked and sold according to the data processing instruction of the operation and maintenance personnel, so that the service data of the service needing to be checked and sold at present are normal.
In the above technical solution, preferably, the error query instruction in the error query module includes parameter information of a service area number, a service classification number, a service batch number, and/or a service order number;
the error query module is specifically configured to: based on the parameter information in the error query instruction, interactively querying service data corresponding to the parameter information with the mss system, determining whether the current service data is wrong according to a preset service process judgment logic, and if so, determining error report information according to the service process judgment logic;
and on the basis of the error reporting information fed back by the error query module, operation and maintenance personnel can realize complementary interaction processing and/or service data processing on corresponding service data by using the complementary interaction module and/or the data processing module.
In the above technical solution, preferably, the complement interaction module specifically includes a complement pool sub-module, a complement library sub-module, and a complement verification and cancellation sub-module;
the replenishment pool sub-module realizes an interaction process with a demand warehousing application form of the mss system;
the database supplementing submodule realizes an interactive process of applying a call list from a universal database to a terminal database of the mss system;
the reseau-cancellation sub-module implements an interactive process with the verification-cancellation inventory of the mss system.
Compared with the prior art, the invention has the beneficial effects that: through visual technical means, the operation such as data interaction, data processing and data monitoring of the business processing process is visually displayed, the operation and maintenance of business data extend to the whole business processing process from the rear end, the visual operation and visual maintenance of operation and maintenance personnel are improved, the operation and maintenance efficiency of operation and maintenance personnel on the first line and the second line is improved, the operation difficulty of the rear end operation and maintenance is reduced, and the operation and maintenance level and the operation and maintenance capacity of the operation and maintenance personnel are improved.
Drawings
Fig. 1 is a schematic architecture diagram of a terminal mss-based visualization operation and maintenance platform system according to an embodiment of the disclosure;
FIG. 2 is a schematic flow chart illustrating a complementary interaction process according to an embodiment of the present invention;
fig. 3 is a schematic block diagram of a visualized operation and maintenance platform system based on a terminal mss according to an embodiment of the present invention.
In the drawings, the correspondence between each component and the reference numeral is:
11. the system comprises a visualization module, 12 a monitoring query module, 13 an error query module, 14 a complementary interaction module, 15 a data deletion module and 16 a data processing module.
Detailed Description
In order to make the objects, technical solutions and advantages of the embodiments of the present invention clearer, the technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are some, but not all, embodiments of the present invention. All other embodiments, which can be obtained by a person skilled in the art without any inventive step based on the embodiments of the present invention, are within the scope of the present invention.
The invention is described in further detail below with reference to the attached drawing figures:
as shown in fig. 1 and fig. 2, the method for visualizing operation and maintenance based on the terminal mss provided in the present invention includes:
acquiring interactive data in the interactive process of the terminal center and the mss system, and providing visual display for the service processing process based on the interactive data;
on the basis of visual display, monitoring data corresponding to a business processing process are displayed according to a monitoring query instruction of operation and maintenance personnel;
displaying service data and error reporting information corresponding to the service processing process according to the error query instruction of the operation and maintenance personnel;
and according to the complementary interaction instruction of the operation and maintenance personnel, adding a corresponding interaction process with the mss system and simultaneously acquiring corresponding interaction data.
In the embodiment, through visual technical means, operations such as data interaction, data processing, data monitoring and the like in the service processing process are visually displayed, so that operation and maintenance of service data extend to the whole service processing process from the rear end, the visual operation and visual maintenance of operation and maintenance personnel are improved, the operation and maintenance efficiency of operation and maintenance personnel in the first line and the second line is improved, the operation difficulty of the rear end operation and maintenance is reduced, and the operation and maintenance level and the operation and maintenance capacity of the operation and maintenance personnel are improved.
Specifically, based on the database, data is provided in the whole process, a data baseline for visual display is provided, visualization is realized, and on the basis, the monitoring parameters are input to realize service data monitoring of the service process corresponding to the monitoring parameters.
And specific parameters are designated for operation through pull-down selection or input on the visual page, so that the functions of complementation interaction and complementation verification and cancellation are realized.
Specifically, in the above embodiment, the complement interaction instruction preferably includes a complement pool instruction, a complement library instruction, and a complement core cancellation instruction;
the replenishment pool instruction is an interactive process instruction between the replenishment and the demand warehousing application form of the mss system, the replenishment library instruction is an interactive process instruction between the replenishment and the general library to the tip library call form of the mss system, and the replenishment and verification instruction is an interactive process instruction between the replenishment and the verification and verification stock of the mss system.
In the process, if no data exists in the corresponding database and mss system, the relevant data is input, so that the problem of abnormal flow data generated by a normal flow is solved, and a terminal manager can process the data by self without background operation.
Specifically, as shown in fig. 2, in the three-time interaction process, the judgment of whether the mss library has a general library, whether the mss library is in transit, and whether the mss library is in the tip library respectively represent 3 states of the inventory in the mss system.
In the above embodiment, preferably, in the error query process, the error query instruction includes parameter information of a service area number, a service classification number, a service batch number, and/or a service order number;
based on the parameter information in the error query instruction, service data corresponding to the mss system interactive query parameter information, for example, a like query can be performed according to a batch number, a maintenance terminal batch number is specified to perform interactive query with the mss system, and whether the current service data is in error or not is determined according to a preset service process judgment logic, and if the current service data is in error, error reporting information is determined according to the service process judgment logic;
the post-query presentation field includes: lot number, application order number, and error information (out of available inventory, etc.), etc.
And performing complementary interaction processing and/or service data processing on corresponding service data according to a complementary interaction instruction and/or a data processing instruction of the operation and maintenance personnel based on the error reporting information fed back by the error query instruction.
In the foregoing embodiment, preferably, the method for visualizing operation and maintenance based on the terminal mss further includes:
and according to the data deletion instruction of the operation and maintenance personnel, deleting corresponding service data in the terminal management system through data interaction of the mss system and the ESB platform.
The mss table in the CRM (Customer Relationship Management) system database has data, and it needs to be determined whether the mss system has a corresponding work order, because the process of deleting the data is not reversible, once the data is deleted, the mss system still has a corresponding work order, and the work order needs to be proposed again to be processed in the mss system. Therefore, it is necessary to delete mss table data corresponding to the CRM system after confirming mss that there is no corresponding work order in the system.
In the foregoing embodiment, preferably, the method for visualizing operation and maintenance based on the terminal mss further includes:
according to the data processing instruction of the operation and maintenance personnel, aiming at the service needing to be checked and cancelled, corresponding service data is inquired and processed in a terminal library of the mss system, so that the service data of the service needing to be checked and cancelled at present are normal.
Before the work order is checked and cancelled, it is required to confirm mss that the corresponding work order in the system has reached the terminal library, and it is also required to confirm that the corresponding batch number and the corresponding inventory are enough and are not sent to the terminal library by other string codes, so that the work order can be checked and cancelled. If the work order is not in the tip library, the verification process cannot be carried out, and mss work order processing process needs to be carried out again.
Therefore, for the business work orders needing to be checked and cancelled, the capacity of data processing of the business data is increased before checking and cancelling, the business data corresponding to the corresponding work orders are inquired in the terminal library and processed, and therefore the business data of the work orders cannot be in a problem in the checking and cancelling process.
As shown in fig. 3, the present invention further provides a terminal mss-based visualized operation and maintenance platform system, which is applied to the terminal mss-based visualized operation and maintenance method disclosed in any of the above embodiments, and includes:
the visualization module 11 is configured to obtain interaction data in an interaction process between the terminal center and the mss system, and provide a visualization display for a service processing process based on the interaction data;
the monitoring query module 12 is used for displaying monitoring data corresponding to the business processing process according to the monitoring query instruction of the operation and maintenance personnel on the basis of visual display;
the error query module 13 is used for displaying the service data and the error reporting information corresponding to the service processing process according to the error query instruction of the operation and maintenance personnel;
and the complementary interaction module 14 is used for adding a corresponding interaction process with the mss system and simultaneously acquiring corresponding interaction data according to a complementary interaction instruction of the operation and maintenance personnel.
In the above embodiment, preferably, the visualization operation and maintenance platform system based on the terminal mss further includes:
and the data deleting module 15 is used for deleting corresponding service data in the terminal management system through data interaction of the mss system and the ESB platform according to the data deleting instruction of the operation and maintenance personnel.
In the above embodiment, preferably, the visualization operation and maintenance platform system based on the terminal mss further includes:
and the data processing module 16 is configured to query and process corresponding service data in a peripheral library of the mss system for the service requiring verification and cancellation according to the data processing instruction of the operation and maintenance staff, so that the service data of the service requiring verification and cancellation at present is normal.
In the above embodiment, preferably, the error query instruction in the error query module 13 includes parameter information of a service area number, a service classification number, a service batch number and/or a service order number;
the error query module 13 is specifically configured to: based on the parameter information in the error query instruction, service data corresponding to the parameter information is interactively queried with the mss system, whether the current service data is wrong or not is determined according to preset service process judgment logic, and if the current service data is wrong, error information is determined according to the service process judgment logic;
based on the error reporting information fed back by the error query module 13, the operation and maintenance personnel can implement the complementary interaction processing and/or the service data processing on the corresponding service data by using the complementary interaction module 14 and/or the data processing module 16.
In the above embodiment, preferably, the complementary interaction module 14 specifically includes a complementary pool sub-module, a complementary library sub-module, and a complementary verification cancellation sub-module;
the replenishment pool submodule realizes an interaction process with a demand warehousing application form of the mss system;
the database supplementing module realizes an interaction process with the application of the universal database to the terminal database dialing list of the mss system;
the reissue cancellation sub-module implements an interactive process with the verification cancellation inventory of the mss system.
According to the terminal mss-based visual operation and maintenance platform system disclosed in the above embodiment, functions to be implemented by each module correspond to the implementation methods of each step in the terminal mss-based visual operation and maintenance method disclosed in the above embodiment, and are not described herein again.
The above is only a preferred embodiment of the present invention, and is not intended to limit the present invention, and various modifications and changes will occur to those skilled in the art. Any modification, equivalent replacement, or improvement made within the spirit and principle of the present invention should be included in the protection scope of the present invention.
Claims (10)
1. A visualized operation and maintenance method based on a terminal mss is characterized by comprising the following steps:
acquiring interactive data in an interactive process between a terminal center and an mss system, and providing visual display for a service processing process based on the interactive data;
on the basis of visual display, monitoring data corresponding to a business processing process are displayed according to a monitoring query instruction of operation and maintenance personnel;
displaying service data and error reporting information corresponding to the service processing process according to the error query instruction of the operation and maintenance personnel;
and according to the complementary interaction instruction of the operation and maintenance personnel, adding a corresponding interaction process with the mss system and simultaneously acquiring corresponding interaction data.
2. The terminal mss-based visualization operation and maintenance method according to claim 1, further comprising:
and according to the data deletion instruction of the operation and maintenance personnel, deleting the corresponding service data in the terminal management system through the data interaction of the mss system and the ESB platform.
3. The terminal mss-based visualization operation and maintenance method according to claim 1 or 2, further comprising:
according to the data processing instruction of the operation and maintenance personnel, aiming at the service needing to be checked and cancelled, inquiring and processing corresponding service data in a terminal library of the mss system, so that the service data of the service needing to be checked and cancelled at present are normal.
4. The terminal mss-based visual operation and maintenance method according to claim 3, wherein the error query instruction includes parameter information of a business area number, a business classification number, a business batch number and/or a business order number;
based on the parameter information in the error query instruction, interactively querying service data corresponding to the parameter information with the mss system, determining whether the current service data is wrong according to a preset service process judgment logic, and if so, determining error report information according to the service process judgment logic;
and performing complementary interaction processing and/or service data processing on corresponding service data according to the complementary interaction instruction and/or data processing instruction of the operation and maintenance personnel based on the error reporting information fed back by the error query instruction.
5. The terminal mss-based visual operation and maintenance method according to claim 1, wherein the complementary interaction instruction includes a complementary pool instruction, a complementary library instruction, and a complementary verification and cancellation instruction;
the replenishment pool instruction is an interactive process instruction between a replenishment request form and a demand warehousing request form of an mss system, the replenishment library instruction is an interactive process instruction between a replenishment request form and a general library to a tip library call form of a mss system, and the replenishment and verification instruction is an interactive process instruction between the replenishment request form and a verification and verification inventory of a mss system.
6. A terminal mss-based visualization operation and maintenance platform system applying the terminal mss-based visualization operation and maintenance method as claimed in any one of claims 1 to 5, comprising:
the visualization module is used for acquiring interactive data in the interactive process of the terminal center and the mss system and providing visual display for the business processing process based on the interactive data;
the monitoring query module is used for displaying monitoring data corresponding to the business processing process according to a monitoring query instruction of operation and maintenance personnel on the basis of visual display;
the error query module is used for displaying the service data and the error reporting information corresponding to the service processing process according to the error query instruction of the operation and maintenance personnel;
and the complementary interaction module is used for adding a corresponding interaction process with the mss system and simultaneously acquiring corresponding interaction data according to a complementary interaction instruction of the operation and maintenance personnel.
7. The terminal mss-based visualization operation and maintenance platform system according to claim 1, further comprising:
and the data deleting module is used for deleting corresponding service data in the terminal management system through the data interaction of the mss system and the ESB platform according to the data deleting instruction of the operation and maintenance personnel.
8. The terminal mss-based visualization operation and maintenance platform system according to claim 6 or 7, further comprising:
and the data processing module is used for inquiring and processing corresponding service data in a terminal library of the mss system aiming at the service needing to be checked and sold according to the data processing instruction of the operation and maintenance personnel, so that the service data of the service needing to be checked and sold at present are normal.
9. The terminal mss-based visual operation and maintenance platform system according to claim 6, wherein the error query instruction in the error query module includes parameter information of business area number, business classification number, business batch number and/or business sheet number;
the error query module is specifically configured to: based on the parameter information in the error query instruction, interactively querying service data corresponding to the parameter information with the mss system, determining whether the current service data is wrong according to a preset service process judgment logic, and if so, determining error report information according to the service process judgment logic;
and on the basis of the error reporting information fed back by the error query module, operation and maintenance personnel can realize complementary interaction processing and/or service data processing on corresponding service data by using the complementary interaction module and/or the data processing module.
10. The terminal mss-based visual operation and maintenance platform system according to claim 6, wherein the supplementary interaction module specifically includes a supplementary pool submodule, a supplementary library submodule, and a supplementary verification and cancellation submodule;
the replenishment pool sub-module realizes an interaction process with a demand warehousing application form of the mss system;
the database supplementing submodule realizes an interactive process of applying a call list from a universal database to a terminal database of the mss system;
the reseau-cancellation sub-module implements an interactive process with the verification-cancellation inventory of the mss system.
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN103339611A (en) * | 2010-10-04 | 2013-10-02 | 阿沃森特亨茨维尔公司 | Remote access appliance having mss functionality |
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