CN114281828A

CN114281828A - Method, device, equipment and medium for processing problem clue form

Info

Publication number: CN114281828A
Application number: CN202111625155.0A
Authority: CN
Inventors: 胡镕玙; 卫广辉; 赵美凯; 彭硕; 王聪; 张兴贤; 牛莉颖
Original assignee: China Construction Bank Corp
Current assignee: China Construction Bank Corp
Priority date: 2021-12-28
Filing date: 2021-12-28
Publication date: 2022-04-05

Abstract

The disclosure provides a problem clue form processing method which can be applied to the fields of computers and databases. The method comprises the following steps: splitting the problem clues in the first problem clue form into a problem clue main table and a plurality of problem clue slave tables based on the service field information of the problem clues; the problem clue master table is used for storing basic information of problem clues, and different problem clue slave tables are used for storing different types of processing information in the problem clues; distributing a plurality of problem clues from the table to different undertaking processing ends in parallel according to a preset distribution rule; and responding to the log-in of the undertaking processing end to the undertaking system, and displaying the to-do list according to the query authority of the undertaking processing end so that the undertaking processing end can process the problem clue slave list aiming at the to-do list. The disclosure also provides a problem clue form processing apparatus, device, storage medium and program product.

Description

Method, device, equipment and medium for processing problem clue form

Technical Field

The present disclosure relates to the field of computer technologies, and in particular, to the field of database technologies, and in particular, to a method, an apparatus, a device, a medium, and a program product for processing a problem clue form.

Background

The problem clue form generated aiming at the problem comprises a plurality of problem clues, the user can process the problem clues in the problem clue form according to the function or the authority level of the user, a new problem clue can be generated according to the processing result, so that when the problem is circulated to other users, the problem in the problem clue can be processed according to the new problem clue, and the final processing result of the problem can be determined according to the processing results of the plurality of users.

In implementing the disclosed concept, the inventors found that there are at least the following technical problems in the related art: when the user processes the problem clues in the problem clue form, the workload is large, and the processing efficiency is low.

Disclosure of Invention

In view of the foregoing, the present disclosure provides problem-clue form processing methods, apparatuses, devices, media, and program products.

According to a first aspect of the present disclosure, there is provided a method for processing a problem clue form, including:

splitting the problem clues in the first problem clue form into a problem clue main table and a plurality of problem clue slave tables based on the service field information of the problem clues; the problem thread master table is used for storing basic information of the problem threads, and different problem thread slave tables are used for storing different types of processing information in the problem threads;

distributing a plurality of the problem clues from the table to different undertaking processing ends in parallel according to a preset distribution rule;

and responding to the log-in undertaking system of the undertaking processor, and displaying the to-do list according to the query authority of the undertaking processor so that the undertaking processor processes the problem clue slave list aiming at the to-do list.

According to an embodiment of the disclosure, the problem clue form processing method further includes:

in response to a first merging operation, merging the processed problem clue slave table and the problem clue master table according to the first identification information to obtain a second problem clue form; and

and in response to a second merging operation, merging the second problem clue form with a third problem clue form, wherein the third problem clue form is a problem clue form which is not split or merged.

According to an embodiment of the present disclosure, the third question cue form includes a plurality of forms;

the method for processing the problem clue form further comprises the following steps:

and in response to a third merging operation, merging a plurality of the third question cue forms.

According to an embodiment of the disclosure, the first question clue form includes a plurality of first question clue forms, and different first question clue forms have different first identification information;

in response to the first merging operation, merging the processed problem thread slave table and the problem thread master table according to the first identification information to obtain a second problem thread form, including:

determining a problem thread slave table in which the same first identification information is recorded from the problem thread slave table obtained after the processing according to the first identification information;

merging the problem clue slave table recorded with the same first identification information and the problem clue master table recorded with the same first identification information to obtain the second problem clue form.

According to the embodiment of the disclosure, the query authority of the undertaking processor has an authority level, and the problem clues recorded with the same first identification information have different processing information of the undertaking processor recorded from a table;

merging the problem thread slave table recorded with the same first identification information with the problem thread master table recorded with the same first identification information to obtain the second problem thread form, comprising:

merging the processing information in the problem clue slave table recorded with the same first identification information and the basic information in the problem clue master table recorded with the same first identification information to obtain an initial second problem clue form;

and sequencing the processing information in the initial second problem clue form according to the authority levels of the inquiry authorities of the different undertaking processing ends to obtain the second problem clue form.

According to an embodiment of the present disclosure, the parallel distribution of the plurality of problem threads from the table to different undertaking processors according to the preset distribution rule includes:

determining the inquiry authority of the undertaking processing end;

and distributing a plurality of the problem clues from the list to different undertaking processors in parallel based on the query authority of the undertaking processor.

A second aspect of the present disclosure provides a problem thread form processing apparatus, including:

the splitting module is used for splitting the problem clues in the first problem clue form into a problem clue main table and a plurality of problem clue slave tables based on the service field information of the problem clues; the problem thread master table is used for storing basic information of the problem threads, and different problem thread slave tables are used for storing different types of processing information in the problem threads;

the distribution module is used for distributing a plurality of problem clues from the table to different undertaking processing ends in parallel according to a preset distribution rule;

and the display module is used for responding to the log-in undertaking system of the undertaking processing end, displaying the to-do list according to the query authority of the undertaking processing end, and facilitating the undertaking processing end to process the problem clue slave list aiming at the to-do list.

A third aspect of the present disclosure provides an electronic device, comprising: one or more processors; a memory for storing one or more programs, wherein the one or more programs, when executed by the one or more processors, cause the one or more processors to perform the above-described problem-clue form processing method.

The fourth aspect of the present disclosure also provides a computer-readable storage medium having stored thereon executable instructions that, when executed by a processor, cause the processor to perform the above-described problem-clue form processing method.

The fifth aspect of the present disclosure also provides a computer program product comprising a computer program which, when executed by a processor, implements the above problem-clue form processing method.

Drawings

The foregoing and other objects, features and advantages of the disclosure will be apparent from the following description of embodiments of the disclosure, which proceeds with reference to the accompanying drawings, in which:

FIG. 1 schematically illustrates an application scenario diagram of a problem thread form processing method, apparatus, device, medium and program product according to an embodiment of the disclosure;

FIG. 2 schematically illustrates a flow diagram of a method of problem clue form processing in accordance with an embodiment of the present disclosure;

FIG. 3 schematically illustrates a flow chart for obtaining a second problem thread form according to an embodiment of the disclosure;

FIG. 4 is a diagram schematically illustrating an application scenario of a problem clue form processing method according to an embodiment of the present disclosure;

FIG. 5 is a block diagram schematically illustrating the structure of a problem thread form processing apparatus according to an embodiment of the present disclosure;

fig. 6 schematically illustrates a block diagram of an electronic device suitable for implementing a problem-clue form processing method according to an embodiment of the present disclosure.

Detailed Description

Hereinafter, embodiments of the present disclosure will be described with reference to the accompanying drawings. It should be understood that the description is illustrative only and is not intended to limit the scope of the present disclosure. In the following detailed description, for purposes of explanation, numerous specific details are set forth in order to provide a thorough understanding of the embodiments of the disclosure. It may be evident, however, that one or more embodiments may be practiced without these specific details. Moreover, in the following description, descriptions of well-known structures and techniques are omitted so as to not unnecessarily obscure the concepts of the present disclosure.

The terminology used herein is for the purpose of describing particular embodiments only and is not intended to be limiting of the disclosure. The terms "comprises," "comprising," and the like, as used herein, specify the presence of stated features, steps, operations, and/or components, but do not preclude the presence or addition of one or more other features, steps, operations, or components.

All terms (including technical and scientific terms) used herein have the same meaning as commonly understood by one of ordinary skill in the art unless otherwise defined. It is noted that the terms used herein should be interpreted as having a meaning that is consistent with the context of this specification and should not be interpreted in an idealized or overly formal sense.

Where a convention analogous to "at least one of A, B and C, etc." is used, in general such a construction is intended in the sense one having skill in the art would understand the convention (e.g., "a system having at least one of A, B and C" would include but not be limited to systems that have a alone, B alone, C alone, a and B together, a and C together, B and C together, and/or A, B, C together, etc.).

When the user is handling the problem clue in the problem clue form, the problem clue in the problem clue form is chaotic and contains repeated problem clues, the user can only carry out overall processing to the problem clue in the problem clue form, different users can not handle the problem clue according to the processing authority or the processing standard of the user, and the workload is great, and the processing efficiency is low.

The embodiment of the disclosure provides a problem clue form processing method, which includes:

splitting the problem clues in the first problem clue form into a problem clue main table and a plurality of problem clue slave tables based on the service field information of the problem clues; the problem clue master table is used for storing basic information of problem clues, and different problem clue slave tables are used for storing different types of processing information in the problem clues; distributing a plurality of problem clues from the table to different undertaking processing ends in parallel according to a preset distribution rule; and responding to the log-in of the undertaking processing end to the undertaking system, and displaying the to-do list according to the query authority of the undertaking processing end so that the undertaking processing end can process the problem clue slave list aiming at the to-do list.

According to the embodiment of the disclosure, the problem clues in the first problem clue form are split into the problem clue master table and the plurality of problem clue slave tables, and the plurality of problem clue slave tables are distributed to different undertaking processing ends in parallel according to the preset distribution rule, so that the plurality of undertaking processing ends can perform parallel processing on the problem clues in the first problem clue form, and the information receiving and sending efficiency is improved. Because the problem clue main table and the plurality of problem clue slave tables are logically associated through the first identification information, the association relationship between the problem clue main table and the plurality of problem clue slave tables can be recorded through the first identification information, and the information loss of the problem clue is avoided. The to-be-handled list is displayed according to the query authority of the undertaking processing end, so that the undertaking processing end can process the problem clue slave table aiming at the to-be-handled list, the undertaking processing end can obtain the problem clue slave table through the undertaking list according to the query authority of the undertaking processing end, the problem clue in the first problem clue form can be conveniently and quickly processed, the processing information is stored in the problem clue slave table, and the processing efficiency aiming at the problem clues is improved.

In the technical scheme of the disclosure, the acquisition, storage, application and the like of the personal information of the related user all accord with the regulations of related laws and regulations, necessary security measures are taken, and the customs of the public order is not violated.

Fig. 1 schematically illustrates an application scenario of a problem thread form processing method according to an embodiment of the present disclosure.

As shown in fig. 1, the application scenario 100 according to this embodiment may include

terminal devices

101, 102, 103, a network 104, and a server 105. The network 104 serves as a medium for providing communication links between the

terminal devices

101, 102, 103 and the server 105. Network 104 may include various connection types, such as wired, wireless communication links, or fiber optic cables, to name a few.

The user may use the

terminal devices

101, 102, 103 to interact with the server 105 via the network 104 to receive or send messages or the like. The

terminal devices

101, 102, 103 may have installed thereon various communication client applications, such as shopping-like applications, web browser applications, search-like applications, instant messaging tools, mailbox clients, social platform software, etc. (by way of example only).

The

terminal devices

101, 102, 103 may be various electronic devices having display screens and supporting web browsing, including but not limited to smart phones, tablet computers, laptop portable computers, desktop computers, and the like.

The server 105 may be a server providing various services, such as a background management server (for example only) providing support for websites browsed by users using the

terminal devices

101, 102, 103. The background management server may analyze and perform other processing on the received data such as the user request, and feed back a processing result (e.g., a webpage, information, or data obtained or generated according to the user request) to the terminal device.

It should be noted that the problem clue form processing method provided by the embodiments of the present disclosure can be generally executed by the server 105. Accordingly, the problem clue form processing apparatus provided by the embodiments of the present disclosure may be generally disposed in the server 105. The problem clue form processing method provided by the embodiment of the present disclosure may also be executed by a server or a server cluster different from the server 105 and capable of communicating with the

terminal devices

101, 102, 103 and/or the server 105. Accordingly, the problem clue form processing apparatus provided by the embodiment of the present disclosure may also be disposed in a server or a server cluster different from the server 105 and capable of communicating with the

terminal devices

101, 102, 103 and/or the server 105.

It should be understood that the number of terminal devices, networks, and servers in fig. 1 is merely illustrative. There may be any number of terminal devices, networks, and servers, as desired for implementation.

The problem clue form processing method of the disclosed embodiment will be described in detail below with reference to fig. 2 to 4 based on the scenario described in fig. 1.

Figure 2 schematically illustrates a flow diagram of a problem thread form processing method according to an embodiment of the disclosure.

As shown in fig. 2, the method for processing the issue clue form may include operations S210 to S230.

In operation S210, based on the service field information of the question clue, splitting the question clue in the first question clue form into a question clue master table and a plurality of question clue slave tables; the problem clue master table is used for storing basic information of the problem clues, and the different problem clue slave tables are used for storing different types of processing information in the problem clues.

According to an embodiment of the disclosure, a problem thread form may include a form in which one or more problem threads are recorded, and a problem thread may include information describing a problem and may also include information describing a handling or disposal of the problem. It should be appreciated that the same problem may be reflected collectively by multiple problem clue forms. In a plurality of problem thread forms generated for the same problem or different problems, the same problem thread is recorded in different problem thread forms. After the problem clue form is processed by the relevant undertaking and processing end, the processing result is added to the problem clue form, so that other processing parties can continuously process the problem clue form.

According to the embodiment of the disclosure, the problem clue in the first problem clue form is divided into the problem clue master table and the plurality of problem clue slave tables, the basic information of one or more problem clues in the first problem clue form can be stored in the problem clue master table, the plurality of problem clue slave tables can also contain the problem clue,

it should be understood that the issue hint may be composed of business field information that is used to document information describing the issue or information describing the disposition or handling of the issue.

According to an embodiment of the present disclosure, the first identification information may include data information, such as a primary key, which can be associated to the first issue clue form. The problem clue in the first problem clue form can be recorded with first identification information through the service field information, so as to ensure that the problem clue main table and the plurality of problem clue auxiliary tables which are separated from the first problem clue form are logically associated through the first identification information.

In operation S220, a plurality of problem threads are allocated from the table to different undertaking processors in parallel according to a preset allocation rule.

According to the embodiment of the disclosure, the preset allocation rule may be determined based on the authority of the undertaking processor, and may also be determined based on the occurrence time sequence of the problem clues in the problem clue list, but is not limited thereto, and may also be determined according to the category of the problem clues, and a person skilled in the art may determine the preset allocation rule according to actual requirements.

In operation S230, in response to the undertaking processor logging in the undertaking system, the to-do list is displayed according to the query authority of the undertaking processor, so that the undertaking processor processes the problem clue list with respect to the to-do list.

According to the embodiment of the disclosure, the undertaking processor processes the problem clue slave table for the to-do list, which may include the undertaking processor recording processing information for the problem clue in the problem clue slave table, so as to generate a new problem clue in the problem clue slave table.

According to embodiments of the present disclosure, the issue clues may include any one or combination of: reflected objects, problem classification, follow-up processing conditions, treatment conditions, workflow comments.

According to an embodiment of the present disclosure, the reflected objects may include objects for which problems are addressed, such as objects for which violation problems in a brokerage job are addressed, and the like. The problem classification may include a function category corresponding to the undertaking processor, such as but not limited to a category violating an occupational discipline, a category violating a legal rule, and the like, and may further include a category corresponding to a grade of the undertaking processor, and a person skilled in the art may specifically set the problem classification according to actual situations.

According to the embodiment of the disclosure, the subsequent processing condition may include a record of a processing result, a processing basis and a problem development condition for the problem in the historical event segment, so that the relevant undertaking processing terminal can comprehensively know the reflected problem, and a processing error of the relevant undertaking processing terminal due to information loss is avoided.

According to an embodiment of the disclosure, the handling situation may include a processing result of the undertaking processing end for processing the problem in the problem clue form or the line cord form, and the workflow opinion may include a reply result, an audit result, and the like for the problem clue form.

It should be understood that the processing information may include treatment status, workflow comments, and the like.

According to an embodiment of the present disclosure, the operation S220 of distributing a plurality of the issue clues from the table to different undertaking processors in parallel according to the preset distribution rule may include the following operations.

Determining the query authority of the undertaking processing end; and distributing a plurality of the problem clues from the table to different undertaking processors in parallel based on the query authority of the undertaking processor.

According to the embodiment of the disclosure, the authority of the undertaking processor can be determined based on the function category of the undertaking processor, so that the problem clues corresponding to the function category are distributed to the relevant undertaking processors from the table for processing. The authority of the undertaking processing end can be determined according to the level of the undertaking processing end, for example, if the undertaking processing end is a branch company, the authority of the branch company can be determined to be a secondary authority, and if the undertaking processing end is a head company, the authority of the head company can be determined to be a primary authority, so that a plurality of problem clues can be distributed to different branch companies from the table according to the authority of the undertaking processing end, the problem clues can be processed by different branch companies in parallel, and the processing efficiency of the problem clues is improved.

According to an embodiment of the present disclosure, the above problem clue form processing method may further include the following operations.

In response to the first merging operation, merging the processed problem clue slave table and the problem clue master table according to the first identification information to obtain a second problem clue form; and in response to the second merging operation, merging the second problem clue form with a third problem clue form, wherein the third problem clue form is a problem clue form which is not split or merged.

According to the embodiment of the disclosure, the problem clue in the problem clue slave table has the first identification information recorded therein, so that different problem clue slave tables and the problem clue master table can be merged into the second problem clue form according to the first identification information recorded therein, thereby merging the problem clues repeated in the plurality of problem clue slave tables into one problem clue.

According to the embodiment of the disclosure, by merging the second problem clue form and the third problem clue form, the repeated problem clues in the second problem clue form and the third problem clue form can be merged into the same problem clue, so that the problem processing end is prevented from repeatedly processing the same problem clue, and the processing time is saved. In addition, the problem clue form obtained by merging the second problem clue form and the third problem clue form can record the processing information such as the subsequent processing condition, the handling condition, the workflow opinions and the like of the relevant undertaking processing end aiming at the second problem clue form and the third problem clue form, so that the undertaking processing end can process the problem clues according to the subsequent processing condition, the handling condition, the workflow opinions and the like, and the processing efficiency aiming at the problem clue form is improved.

Fig. 3 schematically illustrates a flow chart for obtaining a second problem thread form according to an embodiment of the disclosure.

According to an embodiment of the disclosure, the first problem clue form includes a plurality of different first problem clue forms having different first identification information.

As shown in fig. 3, in response to the first merging operation, merging the processed problem thread slave table with the problem thread master table according to the first identification information to obtain the second problem thread form may include operations S310 to S320.

In operation S310, a problem thread slave table in which the same first identification information is recorded is determined from the processed problem thread slave table according to the first identification information.

In operation S320, the problem thread slave table recorded with the same first identification information and the problem thread master table recorded with the same first identification information are merged to obtain a second problem thread form.

According to the embodiment of the disclosure, the problem threads in each first problem thread form can be recorded with the same first identification information through the service field information. Therefore, the plurality of problem clue slave tables obtained by splitting the same first problem clue form can determine that the problem clue slave tables record the same first identification information through the problem clues in the plurality of problem clue slave tables. The problem clue slave tables and the problem clue master tables, which are recorded with the same first identification information, are merged, so that the problem clues split from different first problem clue forms can be prevented from being merged between the problem clue slave tables, the problem clues in the different first problem clue forms are prevented from being mixed up, the screening time of related undertaking processing ends is shortened, and the processing efficiency of the problem clue forms is improved.

According to the embodiment of the disclosure, the query authority of the undertaking processor has an authority level, and the problem clues recorded with the same first identification information record processing information of different undertaking processors from the list.

In operation S320, merging the problem thread slave table recorded with the same first identification information and the problem thread master table recorded with the same first identification information to obtain the second problem thread form may include the following operations.

Merging the processing information in the problem clue slave table recorded with the same first identification information and the basic information in the problem clue master table recorded with the same first identification information to obtain an initial second problem clue form; and sequencing the processing information in the initial second problem clue form according to the authority levels of the query authorities of different undertaking processing ends to obtain a second problem clue form.

According to the embodiment of the disclosure, different undertaking processing terminals can process the problem clues in the problem clue slave table, and the generated processing information can be stored in the slave table corresponding to the undertaking processing terminal. The processing information of different undertaking processing ends is stored in the initial second problem clue form, the corresponding processing information can be sorted from low authority level to high authority level or from high authority level to low authority level according to the authority levels of the query authorities of the different undertaking processing ends, and the sorted processing information is displayed in the second problem clue form, so that the subsequent undertaking processing ends can conveniently and continuously classify the processing information in the second problem clue form, the subsequent processing is facilitated, and the processing efficiency of the problem clue form is improved.

According to an embodiment of the present disclosure, the third problem thread form may include a plurality.

The above-mentioned problem clue form processing method may further include the following operations.

In response to a third merging operation, merging the plurality of third question cue forms.

According to the embodiment of the disclosure, by merging the plurality of third problem clue forms, the repeated problem clues in the plurality of third problem clue forms can be merged into the same problem clue, so that the undertaking processor is prevented from repeatedly processing the same problem clue, and the processing time is saved. In addition, the problem clue form after the merging of the multiple third problem clue forms can record the processing information such as the subsequent processing condition, the handling condition, the workflow opinions and the like of the relevant undertaking processing end aiming at the multiple third problem clue forms, and generate a new problem clue, so that the undertaking processing end can process the problem clue according to the subsequent processing condition, the handling condition, the workflow opinions and the like, and the processing efficiency aiming at the problem clue form is improved.

According to the embodiment of the disclosure, the problems reflected by the plurality of third problem clue forms may be different, and by merging the plurality of third problem clue forms, the related undertaking processing end may also perform unified processing on the different reflected problems, so as to save the processing time of the related undertaking processing end, and other undertaking processing ends may simultaneously process the plurality of third problem forms according to the unified processing result, thereby improving the processing efficiency of the problem clue forms.

Fig. 4 schematically illustrates an application scenario of the problem clue form processing method according to an embodiment of the present disclosure.

As shown in fig. 4, the first question thread form 410 may include

question threads

411, 412, 413, 414, wherein the question thread 411 may include basic information of the question thread, and the first question thread form 410 has first identification information P10. The

question thread

411, 412, 413, 414 may be recorded with first identification information P10 through the service field information. Based on the business field information of the

issue threads

411, 412, 413, 414, the

issue threads

411, 412, 413, 414 in the first issue thread form 410 may be split into an issue thread master table 421 and issue thread slave tables 422, 423.

The problem thread master table 421 and the problem thread slave tables 422 and 423 include the problem thread 411 in the first problem thread table, and therefore the first identification information P10 is recorded in both the problem thread master table 421 and the problem thread slave tables 422 and 423.

It should be noted that, since the problem thread slave table is a different table from the first problem thread table, the identification information of the problem thread slave table is different from the first identification information, and the identification information of the problem thread master table is also different from the first identification information. Problem thread master table 421 has identification information P11, problem thread slave table 422 has identification information P12, and problem thread slave table 423 has identification information P13.

Issue clues are distributed from the table 422 to the undertaking processor 431 and from the table 423 to the undertaking processor 432 according to the authority of the undertaking processor, so that the undertaking processor processes the issue clues. After being processed by the undertaking processor 431, the issue thread 415 may be added to the issue thread slave table 422, and the issue thread 415 may be a handling case, and the processed issue thread slave table 422 is obtained. After being processed by the undertaking processor 432, the problem thread 316 may be added to the problem thread slave table 423, and the problem thread 416 may be workflow opinions, resulting in a processed problem thread slave table 423.

Since first identification information P10 recorded in problem thread master table 421 and problem thread slave tables 422 and 423, problem thread master table 421 and problem thread slave tables 422 and 423 can be associated with each other by first identification information P10. According to the first identification information P10, the processed issue thread slave tables 422 and 423 and the issue thread master table 421 can be merged to obtain the second issue thread table 440. The second problem thread form 440 may include

problem threads

411, 412, 413, 414, 415, 416, and the second problem thread form 440 is a different problem thread form than the first problem thread form 410, so that the second problem thread form 440 may have the identification information P20, thereby preventing the second problem thread form 440 from being confused with the first problem thread form 410 and preventing the related processing end from processing errors due to confusion of the problem thread forms.

Based on the problem clue form processing method, the disclosure also provides a problem clue form processing device. The apparatus will be described in detail below with reference to fig. 5.

Fig. 5 schematically shows a block diagram of a problem thread form processing apparatus according to an embodiment of the present disclosure.

As shown in fig. 5, the problem clue form processing apparatus 500 of this embodiment includes a splitting module 510, an assigning module 520, and a presentation module 530.

The splitting module 510 is configured to split the problem thread in the first problem thread form into a problem thread master table and a plurality of problem thread slave tables based on the service field information of the problem thread; the problem clue master table is used for storing basic information of the problem clues, and the different problem clue slave tables are used for storing different types of processing information in the problem clues.

The distribution module 520 is configured to distribute the plurality of problem threads from the table to different undertaking processors in parallel according to a preset distribution rule.

The display module 530 is configured to display the to-do list according to the query authority of the undertaking processor in response to the undertaking processor logging in the undertaking system, so that the undertaking processor processes the problem clue list for the to-do list.

According to an embodiment of the present disclosure, the problem thread form processing apparatus further includes: the device comprises a first merging module and a second merging module.

The first merging module is used for responding to the first merging operation and merging the processed problem clue secondary table and the problem clue main table according to the first identification information to obtain a second problem clue form.

The second merging module merges the second problem clue form and a third problem clue form in response to a second merging operation, wherein the third problem clue form is a problem clue form which is not split or merged.

According to an embodiment of the present disclosure, wherein the third problem thread form includes a plurality of.

The problem clue form processing device method also comprises a third merging module.

The third merging module is used for responding to a third merging operation and merging a plurality of third question clue forms.

The first merging module comprises a first determining unit and a first merging unit.

The first determining unit is used for determining the problem clue slave table recorded with the same first identification information from the problem clue slave table obtained after processing according to the first identification information.

The first merging unit is used for merging the problem clue slave table recorded with the same first identification information and the problem clue master table recorded with the same first identification information to obtain a second problem clue form.

The first merging unit includes: a first merging subunit and a sorting subunit.

The first merging subunit is configured to merge processing information in the problem clue slave table in which the same first identification information is recorded and basic information in the problem clue master table in which the same first identification information is recorded, so as to obtain an initial second problem clue form.

The sorting subunit is configured to sort the processing information in the initial second problem clue form according to the permission levels of the query permissions of the different undertaking processing ends, so as to obtain a second problem clue form.

According to an embodiment of the present disclosure, an allocation module includes a query authority determination unit and an allocation unit.

The query authority determining unit is used for determining the query authority of the undertaking processing end;

the distribution unit is used for distributing a plurality of problem clues from the table to different undertaking processors in parallel based on the query authority of the undertaking processors.

According to an embodiment of the present disclosure, any plurality of the splitting module 510, the allocating module 520, and the first combining module 530 may be combined in one module to be implemented, or any one of them may be split into a plurality of modules. Alternatively, at least part of the functionality of one or more of these modules may be combined with at least part of the functionality of the other modules and implemented in one module. According to an embodiment of the present disclosure, at least one of the splitting module 510, the allocating module 520, and the first combining module 530 may be implemented at least partially as a hardware circuit, such as a Field Programmable Gate Array (FPGA), a Programmable Logic Array (PLA), a system on a chip, a system on a substrate, a system on a package, an Application Specific Integrated Circuit (ASIC), or may be implemented in hardware or firmware by any other reasonable manner of integrating or packaging a circuit, or may be implemented in any one of or a suitable combination of software, hardware, and firmware. Alternatively, at least one of the splitting module 510, the allocating module 520 and the first merging module 530 may be at least partially implemented as a computer program module, which when executed, may perform a corresponding function.

As shown in fig. 6, an electronic device 600 according to an embodiment of the present disclosure includes a processor 601, which can perform various appropriate actions and processes according to a program stored in a Read Only Memory (ROM)602 or a program loaded from a storage section 608 into a Random Access Memory (RAM) 603. Processor 601 may include, for example, a general purpose microprocessor (e.g., a CPU), an instruction set processor and/or associated chipset, and/or a special purpose microprocessor (e.g., an Application Specific Integrated Circuit (ASIC)), among others. The processor 601 may also include onboard memory for caching purposes. Processor 601 may include a single processing unit or multiple processing units for performing different actions of a method flow according to embodiments of the disclosure.

In the RAM 603, various programs and data necessary for the operation of the electronic apparatus 600 are stored. The processor 601, the ROM 602, and the RAM 603 are connected to each other via a bus 604. The processor 601 performs various operations of the method flows according to the embodiments of the present disclosure by executing programs in the ROM 602 and/or RAM 603. It is to be noted that the programs may also be stored in one or more memories other than the ROM 602 and RAM 603. The processor 601 may also perform various operations of the method flows according to embodiments of the present disclosure by executing programs stored in the one or more memories.

Electronic device 600 may also include input/output (I/O) interface 605, input/output (I/O) interface 605 also connected to bus 604, according to an embodiment of the disclosure. The electronic device 600 may also include one or more of the following components connected to the I/O interface 605: an input portion 606 including a keyboard, a mouse, and the like; an output portion 607 including a display such as a Cathode Ray Tube (CRT), a Liquid Crystal Display (LCD), and the like, and a speaker; a storage section 608 including a hard disk and the like; and a communication section 609 including a network interface card such as a LAN card, a modem, or the like. The communication section 609 performs communication processing via a network such as the internet. The driver 610 is also connected to the I/O interface 605 as needed. A removable medium 611 such as a magnetic disk, an optical disk, a magneto-optical disk, a semiconductor memory, or the like is mounted on the drive 610 as necessary, so that a computer program read out therefrom is mounted in the storage section 608 as necessary.

The present disclosure also provides a computer-readable storage medium, which may be contained in the apparatus/device/system described in the above embodiments; or may exist separately and not be assembled into the device/apparatus/system. The computer-readable storage medium carries one or more programs which, when executed, implement the method according to an embodiment of the disclosure.

According to embodiments of the present disclosure, the computer-readable storage medium may be a non-volatile computer-readable storage medium, which may include, for example but is not limited to: a portable computer diskette, a hard disk, a Random Access Memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), a portable compact disc read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing. In the present disclosure, a computer readable storage medium may be any tangible medium that can contain, or store a program for use by or in connection with an instruction execution system, apparatus, or device. For example, according to embodiments of the present disclosure, a computer-readable storage medium may include the ROM 602 and/or RAM 603 described above and/or one or more memories other than the ROM 602 and RAM 603.

Embodiments of the present disclosure also include a computer program product comprising a computer program containing program code for performing the method illustrated in the flow chart. When the computer program product runs in a computer system, the program code is used for causing the computer system to realize the problem clue form processing method provided by the embodiment of the disclosure.

The computer program performs the above-described functions defined in the system/apparatus of the embodiments of the present disclosure when executed by the processor 601. The systems, apparatuses, modules, units, etc. described above may be implemented by computer program modules according to embodiments of the present disclosure.

In one embodiment, the computer program may be hosted on a tangible storage medium such as an optical storage device, a magnetic storage device, or the like. In another embodiment, the computer program may also be transmitted, distributed in the form of a signal on a network medium, downloaded and installed through the communication section 609, and/or installed from the removable medium 611. The computer program containing program code may be transmitted using any suitable network medium, including but not limited to: wireless, wired, etc., or any suitable combination of the foregoing.

In such an embodiment, the computer program may be downloaded and installed from a network through the communication section 609, and/or installed from the removable medium 611. The computer program, when executed by the processor 601, performs the above-described functions defined in the system of the embodiments of the present disclosure. The systems, devices, apparatuses, modules, units, etc. described above may be implemented by computer program modules according to embodiments of the present disclosure.

In accordance with embodiments of the present disclosure, program code for executing computer programs provided by embodiments of the present disclosure may be written in any combination of one or more programming languages, and in particular, these computer programs may be implemented using high level procedural and/or object oriented programming languages, and/or assembly/machine languages. The programming language includes, but is not limited to, programming languages such as Java, C + +, python, the "C" language, or the like. The program code may execute entirely on the user computing device, partly on the user device, partly on a remote computing device, or entirely on the remote computing device or server. In the case of a remote computing device, the remote computing device may be connected to the user computing device through any kind of network, including a Local Area Network (LAN) or a Wide Area Network (WAN), or may be connected to an external computing device (e.g., through the internet using an internet service provider).

The flowchart and block diagrams in the figures illustrate the architecture, functionality, and operation of possible implementations of systems, methods and computer program products according to various embodiments of the present disclosure. In this regard, each block in the flowchart or block diagrams may represent a module, segment, or portion of code, which comprises one or more executable instructions for implementing the specified logical function(s). It should also be noted that, in some alternative implementations, the functions noted in the block may occur out of the order noted in the figures. For example, two blocks shown in succession may, in fact, be executed substantially concurrently, or the blocks may sometimes be executed in the reverse order, depending upon the functionality involved. It will also be noted that each block of the block diagrams or flowchart illustration, and combinations of blocks in the block diagrams or flowchart illustration, can be implemented by special purpose hardware-based systems which perform the specified functions or acts, or combinations of special purpose hardware and computer instructions.

Those skilled in the art will appreciate that various combinations and/or combinations of features recited in the various embodiments and/or claims of the present disclosure can be made, even if such combinations or combinations are not expressly recited in the present disclosure. In particular, various combinations and/or combinations of the features recited in the various embodiments and/or claims of the present disclosure may be made without departing from the spirit or teaching of the present disclosure. All such combinations and/or associations are within the scope of the present disclosure.

The embodiments of the present disclosure have been described above. However, these examples are for illustrative purposes only and are not intended to limit the scope of the present disclosure. Although the embodiments are described separately above, this does not mean that the measures in the embodiments cannot be used in advantageous combination. The scope of the disclosure is defined by the appended claims and equivalents thereof. Various alternatives and modifications can be devised by those skilled in the art without departing from the scope of the present disclosure, and such alternatives and modifications are intended to be within the scope of the present disclosure.

Claims

1. A method for processing a problem clue form, comprising:

splitting the problem clues in the first problem clue form into a problem clue main table and a plurality of problem clue slave tables based on the service field information of the problem clues; the problem clue master table is used for storing basic information of the problem clue, and different problem clue slave tables are used for storing different types of processing information in the problem clue;

and responding to the log-in undertaking system of the undertaking processing end, and displaying the to-do list according to the query authority of the undertaking processing end so that the undertaking processing end can process the problem clue slave list aiming at the to-do list.

2. The method of claim 1, further comprising:

3. The method of claim 2, wherein the third question cue form comprises a plurality;

the method further comprises the following steps:

and in response to a third merging operation, merging the plurality of third question cue forms.

4. The method of claim 2, wherein the first question cue form includes a plurality of different first question cue forms having different first identifying information;

in response to the first merging operation, merging the processed problem clue slave table and the problem clue master table according to the first identification information to obtain a second problem clue form, including:

according to the first identification information, determining a problem clue slave table recorded with the same first identification information from the problem clue slave table obtained after processing;

5. The method as claimed in claim 4, wherein the query authority of the undertaking processor has an authority level, and the problem clues recorded with the same first identification information have different processing information of the undertaking processor recorded from a table;

merging the problem clue slave table recorded with the same first identification information with the problem clue master table recorded with the same first identification information to obtain the second problem clue form, wherein the merging step comprises the following steps:

and sequencing the processing information in the initial second problem clue form according to the authority levels of the query authorities of the different undertaking processing ends to obtain the second problem clue form.

6. The method of claim 1, wherein distributing the plurality of issue cues from the table to different undertaking processors in parallel according to a preset distribution rule comprises:

determining the query authority of the undertaking processing end;

and distributing a plurality of the problem clues from the table to different undertaking processors in parallel based on the query authority of the undertaking processor.

7. A problem clue form processing apparatus, comprising:

the splitting module is used for splitting the problem clues in the first problem clue form into a problem clue main table and a plurality of problem clue slave tables based on the service field information of the problem clues; the problem clue master table is used for storing basic information of the problem clue, and different problem clue slave tables are used for storing different types of processing information in the problem clue;

the distribution module is used for distributing the plurality of problem clues from the table to different undertaking processing ends in parallel according to a preset distribution rule;

and the display module is used for responding to the log-in of the undertaking processing terminal in the undertaking system and displaying the to-do list according to the query authority of the undertaking processing terminal so that the undertaking processing terminal can process the problem clue slave list aiming at the to-do list.

8. An electronic device, comprising:

one or more processors;

a storage device for storing one or more programs,

wherein the one or more programs, when executed by the one or more processors, cause the one or more processors to perform the method of any of claims 1-6.

9. A computer readable storage medium having stored thereon executable instructions which, when executed by a processor, cause the processor to perform the method of any one of claims 1 to 6.

10. A computer program product comprising a computer program which, when executed by a processor, implements a method according to any one of claims 1 to 6.