CN114240322A - Service processing method, device, storage medium and electronic equipment - Google Patents

Service processing method, device, storage medium and electronic equipment Download PDF

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Publication number
CN114240322A
CN114240322A CN202111396879.2A CN202111396879A CN114240322A CN 114240322 A CN114240322 A CN 114240322A CN 202111396879 A CN202111396879 A CN 202111396879A CN 114240322 A CN114240322 A CN 114240322A
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China
Prior art keywords
service
user
information
served
interactive
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CN202111396879.2A
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Chinese (zh)
Inventor
刘杰
伍乐
杜云飞
王永强
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Taikang Life Insurance Co ltd
Taikang Insurance Group Co Ltd
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Taikang Life Insurance Co ltd
Taikang Insurance Group Co Ltd
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Priority to CN202111396879.2A priority Critical patent/CN114240322A/en
Publication of CN114240322A publication Critical patent/CN114240322A/en
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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation; Time management
    • G06Q10/103—Workflow collaboration or project management
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/90—Details of database functions independent of the retrieved data types
    • G06F16/95—Retrieval from the web
    • G06F16/953—Querying, e.g. by the use of web search engines
    • G06F16/9535—Search customisation based on user profiles and personalisation
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06N—COMPUTING ARRANGEMENTS BASED ON SPECIFIC COMPUTATIONAL MODELS
    • G06N20/00—Machine learning
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation; Time management
    • G06Q10/109—Time management, e.g. calendars, reminders, meetings or time accounting
    • G06Q10/1093—Calendar-based scheduling for persons or groups

Abstract

The disclosure relates to the technical field of internet, and relates to a service processing method and device, a storage medium and an electronic device. The method comprises the following steps: responding to a schedule management operation instruction triggered by a user, determining schedule content and a corresponding service object, wherein the service object comprises a quasi service object and a to-be-served object, and the to-be-served object is obtained by analyzing interactive data of the to-be-served object and push content information corresponding to the user; receiving processing result information of processing the corresponding business of the quasi service object and the object to be served based on the schedule content, and analyzing and integrating the processing result information to obtain service data; and synchronizing the service data to the schedule content, and updating the business processing target of the user according to the service data. According to the method and the system, closed loops are formed by schedule management, customer acquisition and maintenance, service data integration and target management, customized management of a business processing process is achieved, and business processing efficiency is improved.

Description

Service processing method, device, storage medium and electronic equipment
Technical Field
The present disclosure relates to the field of internet technologies, and in particular, to a service processing method, a service processing apparatus, a computer storage medium, and an electronic device.
Background
With the development of the technical fields of internet and computer, social production and life pursue high speed and high efficiency, and even automation is gradually realized, so how to improve the processing efficiency of business is still the goal of continuous optimization of each enterprise.
In the related art, due to the complexity of the business processing flow, the business processing process involves aspects such as user self-management, customer management, business management, and the like, and all aspects need to be matched in order to ensure efficient completion of the business. However, in the existing business processing process, a user usually needs to clearly grasp business information and processing flows through a traditional note method, or manages each business processing flow through combining multiple types of application software, which greatly affects the business processing efficiency.
It is to be noted that the information invented in the background section above is only for enhancement of understanding of the background of the present disclosure, and thus may include information that does not constitute prior art known to those of ordinary skill in the art.
Disclosure of Invention
The present disclosure is directed to a method and an apparatus for processing a service, a computer storage medium, and an electronic device, so as to improve service processing efficiency at least to a certain extent.
Additional features and advantages of the disclosure will be set forth in the detailed description which follows, or in part will be obvious from the description, or may be learned by practice of the disclosure.
According to an aspect of the present disclosure, there is provided a service processing method, including: responding to a schedule management operation instruction triggered by a user, acquiring schedule content and a corresponding service object, wherein the service object comprises a quasi service object and a to-be-served object, and the to-be-served object is obtained by analyzing interactive data of the to-be-served object and push content information corresponding to the user; receiving processing result information of processing the corresponding business of the quasi service object and the object to be served based on the schedule content, and analyzing and integrating the processing result information to obtain service data; and synchronizing the service data to the schedule content, and updating the business processing target of the user according to the service data.
In an exemplary embodiment of the present disclosure, before responding to a user-triggered schedule management operation instruction, the method further includes: displaying the pushed content information to a target object according to the information pushing operation triggered by the user, wherein the pushed content information is generated based on at least one attribute dimension of user attributes, pushed content attributes and target object attributes; and acquiring interactive data corresponding to the pushed content information, and screening the object to be served from interactive objects corresponding to the interactive data according to the interactive data.
In an exemplary embodiment of the present disclosure, the interactive data includes call link information of the push content information; the obtaining of the interactive data corresponding to the pushed content information and the screening of the object to be served from the interactive objects corresponding to the interactive data according to the interactive data includes: determining the interactive object, the interactive content and the interactive times of the interactive object and the push content information from the calling link information; and calculating the intention value to be served corresponding to each interactive object according to the interactive content and the interactive times corresponding to each interactive object, and screening the objects to be served from the interactive objects according to the intention value to be served.
In an exemplary embodiment of the present disclosure, the obtaining of the interactive data corresponding to the pushed content information and screening the object to be served from the interactive objects corresponding to the interactive data according to the interactive data further include: and adding an attribute tag to the object to be served according to the interactive data so as to manage the object to be served according to the attribute tag and make the schedule content.
In an exemplary embodiment of the present disclosure, the service data includes service evaluation information corresponding to a service object; the receiving process result information of the business corresponding to the service object and the service object processed based on the schedule content, and analyzing and integrating the process result information to obtain service data includes: acquiring service aggregation information associated with services corresponding to the quasi service object and the object to be served, wherein the service aggregation information is obtained by integrating service information associated with the corresponding services; and generating service evaluation information of each quasi service object and each object to be served by combining the processing result information and the service aggregation information.
In an exemplary embodiment of the present disclosure, the service data includes user evaluation information corresponding to the user; the receiving process result information of the business corresponding to the service object and the service object processed based on the schedule content, and analyzing and integrating the process result information to obtain service data includes: acquiring the occurrence frequency of a target label from all processing result information corresponding to the user; and according to a preset user evaluation rule, performing user evaluation based on the occurrence frequency of the target label, and generating user evaluation information corresponding to the user.
In an exemplary embodiment of the present disclosure, the method further comprises: according to the service data, determining a priority service object from the quasi service object and/or the object to be served and feeding back the priority service object to the terminal corresponding to the user; and/or sending service object information and product information to be supplied to a terminal corresponding to the user, so that the user can make the schedule content based on the service object information and the product information to be supplied.
In an exemplary embodiment of the present disclosure, the receiving processing result information of processing the business corresponding to the quasi service object and the object to be served based on the schedule content, and analyzing and integrating the processing result information to obtain service data further includes: matching the processing result information with the service processing target of the user, and sending service execution information to the user according to the matching result so as to drive the user to complete the service processing target; the method further comprises the following steps: and analyzing and integrating the schedule content, the corresponding service object, the service data and the business processing target of each member of the team to which the user belongs.
According to an aspect of the present disclosure, there is provided a traffic processing apparatus, the apparatus including: the schedule management module is used for responding to a schedule management operation instruction triggered by a user, determining schedule content and a corresponding service object, wherein the service object comprises a quasi service object and a to-be-served object, and the to-be-served object is obtained by analyzing interactive data of the to-be-served object and push content information corresponding to the user; the service processing module is used for receiving processing result information of services corresponding to the quasi-service object and the object to be served which are processed based on the schedule content, and analyzing and integrating the processing result information to obtain service data; and the target management module is used for synchronizing the service data to the schedule content and updating the business processing target of the user according to the service data.
According to an aspect of the present disclosure, there is provided a computer storage medium having a computer program stored thereon, the computer program, when executed by a processor, implementing the service processing method of any one of the above.
According to an aspect of the present disclosure, there is provided an electronic device including: one or more processors; and storage means for storing one or more programs which, when executed by the one or more processors, cause the one or more processors to implement the service processing method as claimed in any one of the above.
The business processing method in the exemplary embodiment of the disclosure determines schedule content and a corresponding service object according to schedule management operation triggered by a user, receives processing result information of business corresponding to a service object and a service object to be processed based on the schedule content, analyzes and integrates the processing result information to obtain service data, synchronizes the service data to the schedule content, and updates a business processing target of the user according to the service data. According to the business processing method, the schedule management, the service object acquisition and management, the business service data integration and the business processing target data are shared and synchronous, the business processing can be carried out in a service closed-loop mode, and the processing efficiency is improved; meanwhile, the object to be served is obtained according to the interactive data corresponding to the pushed content information, the scene of the user for obtaining the service object is enriched, the obtained service data are synchronized to the schedule content, the data support of service processing can be provided for the user, the service target of the user is updated according to the service data, and the user is driven to complete the service processing target, so that the service object management, the user self management, the schedule management and the target management are integrated, and the efficient service processing is realized.
It is to be understood that both the foregoing general description and the following detailed description are exemplary and explanatory only and are not restrictive of the disclosure.
Drawings
The above and other objects, features and advantages of exemplary embodiments of the present disclosure will become readily apparent from the following detailed description read in conjunction with the accompanying drawings. Several embodiments of the present disclosure are illustrated by way of example, and not by way of limitation, in the figures of the accompanying drawings and in which:
fig. 1 shows a flow chart of a traffic processing method according to an exemplary embodiment of the present disclosure;
FIG. 2 shows a schematic diagram of a user terminal schedule management interface according to an example embodiment of the present disclosure;
FIG. 3 illustrates a flow diagram for obtaining an object to be serviced according to an exemplary embodiment of the present disclosure;
FIG. 4 shows a schematic diagram of adding a user identification to user presence information, according to an example embodiment of the present disclosure;
FIG. 5 shows a schematic diagram of push content interacting with a user, according to an example embodiment of the present disclosure;
FIG. 6 illustrates a schematic diagram of an administrator's management of team schedules and goals according to an exemplary embodiment of the present disclosure;
FIG. 7 illustrates a business process diagram where schedule management, service object management, business service data consolidation and business process target data form a closed loop, according to an exemplary embodiment of the present disclosure;
FIG. 8 illustrates an exemplary diagram of user schedule and goal management according to an exemplary embodiment of the present disclosure;
FIG. 9 shows a schematic diagram of clicking on a calendar management space to view calendar content according to an example embodiment of the present disclosure;
FIG. 10 shows a schematic diagram of a user triggering a schedule establishment according to an example embodiment of the present disclosure;
FIG. 11 is a diagram illustrating a user viewing business process goal completion according to an exemplary embodiment of the present disclosure;
fig. 12 is a system architecture diagram corresponding to a service processing method according to an exemplary embodiment of the present disclosure;
fig. 13 shows a schematic structural diagram of a traffic processing apparatus according to an exemplary embodiment of the present disclosure;
FIG. 14 shows a schematic diagram of a storage medium according to an example embodiment of the present disclosure; and
fig. 15 shows a block diagram of an electronic device according to an exemplary embodiment of the present disclosure.
In the drawings, the same or corresponding reference numerals indicate the same or corresponding parts.
Detailed Description
Exemplary embodiments will now be described more fully with reference to the accompanying drawings. The exemplary embodiments, however, may be embodied in many different forms and should not be construed as limited to the examples set forth herein; rather, these embodiments are provided so that this disclosure will be thorough and complete, and will fully convey the concept of exemplary embodiments to those skilled in the art. The same reference numerals in the drawings denote the same or similar structures, and thus their detailed description will be omitted.
Furthermore, the described features, structures, or characteristics may be combined in any suitable manner in one or more embodiments. In the following description, numerous specific details are provided to give a thorough understanding of embodiments of the disclosure. One skilled in the relevant art will recognize, however, that the subject matter of the present disclosure can be practiced without one or more of the specific details, or with other methods, components, devices, steps, and so forth. In other instances, well-known structures, methods, devices, implementations, or operations are not shown or described in detail to avoid obscuring aspects of the disclosure.
The block diagrams shown in the figures are functional entities only and do not necessarily correspond to physically separate entities. That is, these functional entities may be implemented in the form of software, or in one or more software-hardened modules, or in different networks and/or processor devices and/or microcontroller devices.
Many industries, such as banks, securities companies, insurance companies, trust companies, fund management companies, etc., often involve aspects such as user self-management, customer management, goal management, schedule management, etc., in business processing. For example, in the process of processing business by an insurance agent, taking an insurance company as an example, firstly a business target needs to be established, then a service object is obtained according to the business target, then a service schedule is established according to the business target and the service object, a work schedule in the service schedule is completed in a preset time, and during the period, the number and the stability of the service objects need to be maintained continuously. However, in the existing business processing process, the insurance agent most often adopts the traditional note-taking form, or manages each aspect through a plurality of different types of software, and the data communication between the plurality of types of software is difficult to achieve, so that the user needs to unify the data in different types of software, and the business processing efficiency of the user is greatly influenced; moreover, in the related art, a channel for acquiring the service object cannot be provided for the insurance agent, so that the progress of the business processing of the insurance agent may be affected due to the lack of the service object.
Based on this, in the exemplary embodiment of the present disclosure, a service processing method is first provided, which is applied to an information interaction platform for processing a service. Referring to fig. 1, the service processing method includes the following steps:
step S110: responding to a schedule management operation instruction triggered by a user, determining schedule content and a corresponding service object, wherein the service object comprises a quasi service object and a to-be-served object, and the to-be-served object is obtained by analyzing interactive data of the to-be-served object and the push content information corresponding to the user;
step S120: receiving processing result information of processing the corresponding business of the quasi service object and the object to be served based on the schedule content, and analyzing and integrating the processing result information to obtain service data;
step S130: and synchronizing the service data to the schedule content, and updating the business processing target of the user according to the service data.
According to the business processing method in the embodiment of the example, schedule management, service object acquisition and management, business service data integration and business processing target data are shared and synchronous, business processing can be performed in a service closed-loop mode, and processing efficiency is improved; meanwhile, the object to be served is obtained according to the interactive data corresponding to the pushed content information, the scene of the user for obtaining the service object is enriched, the obtained service data are synchronized to the schedule content, the data support of service processing can be provided for the user, the service target of the user is updated according to the service data, and the user is driven to complete the service processing target, so that the service object management, the user self management, the schedule management and the target management are integrated, and the efficient service processing is realized.
A service processing method in an exemplary embodiment of the present disclosure is described below with reference to fig. 1.
In step S110, in response to a schedule management operation instruction triggered by a user, schedule contents and a corresponding service object are determined.
In an exemplary embodiment of the present disclosure, a user is an object providing a service, and a service object is an object provided with a service. The service objects comprise quasi service objects and objects to be served, and the quasi service objects are objects which establish service contract relations with users; the object to be served is obtained by analyzing the interactive data of the content information pushed by the object to be served and the user, and the object to be served can be converted into a quasi-service object. Fig. 2 is a schematic diagram illustrating a schedule management interface of a user terminal according to an exemplary embodiment of the present disclosure, and as shown in fig. 2, the schedule management includes schedule content (e.g., a proxy list, a calendar schedule, a time track, etc.) and a corresponding service object (e.g., user a), and a user can click a schedule management control to trigger the schedule management.
Fig. 3 shows a flowchart for acquiring an object to be served according to an exemplary embodiment of the present disclosure, and as shown in fig. 3, the process includes:
in step S310, the pushed content information is displayed to the target object according to the information pushing operation triggered by the user.
In an exemplary embodiment of the present disclosure, the push content information is generated based on at least one attribute dimension of a user attribute, a push content attribute, and a target object attribute. User attributes include, but are not limited to, user job level, user commission, user status (e.g., job status, health status), and business field excellence; the attributes of the pushed content comprise the category of the pushed content, keywords, popularity, author information and statistical characteristics of different time granularities, such as edited times, sharing times, click rate, total browsing duration, browsing object number and the like of nearly 3 days, 7 days or 30 days; the target object attributes comprise occupation, gender, content preference characteristics (such as preference financial information, preference video information and the like) of the target object and statistical characteristics of different time granularities, such as the click rate, the total browsing duration, the number of browsing objects and the like of the target object forwarding a certain link for nearly 3 days, 7 days and 30 days.
In some possible implementation manners, the pushed content information may be generated according to the user attribute information, so that the pushed content information reflects the service personalization of the user, and thus, when the object to be served determined according to the pushed content information is matched with the service that can be provided by the user, the possibility that the object to be served is converted into a quasi-service object is improved. For example, if the user is adept at handling the accident service, is a team manager, and has a good current working state and a good physical health state in the user attribute information, the content information is pushed to include the accident content and the higher-level service product information.
In some possible implementations, the push content information may be generated in conjunction with the user attributes and the push content attributes. For example, in the case that the push content information is based on the user-friendly adventure service, the generated push content information is related to the adventure information a and the adventure product B in combination with the push content attribute (e.g., the impact of the adventure information a and the adventure product B is higher than the preset threshold value in the last 30 days). Based on the method, the pushed content also conforms to the preference degree of the public while reflecting the personalization of the user service, so that the stay time of the client pushing the content information and the supply conversion rate of the corresponding product are increased.
In some possible implementations, the pushed content information may be generated in conjunction with the user attributes, the pushed content attributes, and the target object attributes. For example, in the case that the generated pushed content information is related to accident information a and accident products B, the target object attribute information shows that the occupation of the target object is a high-risk occupation, and if a certain accident product C is clicked within nearly 30 days, the generated pushed content information also includes information related to the personalized demand of the target object. Based on the above, the obtained recommended content information integrates the service personalization of the user (service provider), the popularity of the pushed content and the personalized demand of the target object (service receiver), so as to increase the stay time of the client pushing the content and the supply conversion rate, such as the purchase rate, of the corresponding product.
In some possible implementations, attribute dimensions such as user attributes, push content attributes, and target object attributes may be input into a trained machine learning model to output push content information via the machine learning model. The machine learning model is obtained by training a machine learning model by taking a user attribute sample, a pushed content attribute sample and a target object attribute sample as input and a pushed content information sample as output, wherein the machine learning model can be a deep neural network model, and the specific type of the machine learning model is not specially limited by the method.
In some possible implementations, the push content information may include user presentation information, which may include, for example, user performance, user reputation, user biographical information, and so forth. Optionally, in response to a customized operation of the user, user display information may be added to the pushed content information, so that the pushed content information is also used as a channel for displaying the user information in the process of being displayed to the target object, thereby improving the exposure of the user in the target object and increasing the possibility of obtaining the object to be served.
Optionally, in response to a customization operation of the user, a user label, including but not limited to a text label, a voice label, a picture label, and the like, may be added to the user presentation information, and as shown in fig. 4, a text label of "professional service person" may be added to the user presentation information. Optionally, a link corresponding to the user presentation information may be generated, and used for forwarding and calling between the target objects and between different platforms, for example, in an instant messaging platform, a link is shared between users having a friend relationship, or a link is shared between different platforms. Optionally, voice information may be added to the push content information, for example, by clicking the voice information to play the self-introduction content of the user, and so on. For example, the pushed content information may be a customized user name card, the target object may add a label or leave message information on the user name card, may view user display information through the name card, and may also generate a link corresponding to the name card and share the link to other people.
According to the exemplary embodiment, when the pushed content information includes the user display information, the content can be flexibly configured and selectively displayed according to the personalized customization requirement of the user, so that the target object can quickly know the advantages of the user and the familiar business field of the user through the user display information, and the possibility of obtaining the service object is improved.
In some possible embodiments, the push content information includes information, and the source may include professional industry information and business-related information interaction platform. Alternatively, the content of the information presentation may be presented in the form of a news list, including but not limited to articles, videos, audio files, and the like. Optionally, when the push content information includes information, the information content can be copied for sharing, and the display content can be updated at any time according to reading requirements; the service and product data can be added in a customized manner in the information in response to the service and product data adding operation of the user, and the target object is helped to know the information of the business-related product in the form of visual data; optionally, the information can be automatically broadcasted in a voice mode, and the requirement for browsing the information under different application scenes is met; the information can be associated with user display information, and the information can be switched into the user display information in response to the information switching operation of the user, so that the user information can be conveniently and quickly acquired. Of course, user labels, corresponding links, voice messages, and the like may also be added to the information, which is not described in detail in this disclosure.
In some possible implementations, the pushed content information may further include question survey content, such as a questionnaire, and the user may customize questions in the question survey content for the target object to answer.
Through the exemplary embodiment, the generated push content information can be used as a medium for realizing interaction between the user and the target object to form an interactive link, the interactive link can be displayed to the user in a visual mode, so that the user can purposefully mine the object to be served, and meanwhile, the push content information is configurable, so that the requirements of the user for processing different services can be met.
Fig. 5 is a schematic diagram illustrating interaction between push content and a user according to an exemplary embodiment of the disclosure, and as shown in fig. 5, the user may send push content information to a target object by triggering any one of a business card display, an information acquirement, a material center, a thread acquirement, a circle acquirement, and a question and answer acquirement, determine an object to be served according to interaction data of the target object and the push content information, receive processing result information of a service corresponding to a scheduled content processing quasi-service object and the object to be served, analyze and integrate the processing result information to obtain service data (such as policy arrangement, family relation combing, passenger situation analysis, questionnaire analysis, and the like), and arrange the interaction data through a data center, for example, provide a data billboard and the like.
Based on the method, closed-loop linkage of schedule management, a service processing target and a service object can be realized, synchronous data sharing is realized based on the data center, and the service object acquisition and service processing efficiency of a user is improved.
In step S320, the interactive data corresponding to the pushed content information is obtained, and the object to be served is screened from the interactive objects corresponding to the interactive data according to the interactive data.
In an exemplary embodiment of the present disclosure, interactive data of push content is obtained, where the interactive data includes interactive data of a target user and push content information, and also includes interactive data between other target objects and the push content information after the interactive data is shared or forwarded by the target user, where the interactive data includes data such as praise, leave messages, and forward, and a user interacting with the push content information is an interactive object corresponding to the interactive data.
In some possible embodiments, when the interactive data includes call link information of the push content information, the object to be served may be screened from the interactive objects corresponding to the interactive data according to the interactive data by: firstly, determining an interactive object, interactive contents and interactive times of the interactive object and push content information from calling link information; secondly, according to the interactive content and the interactive times corresponding to each interactive object, calculating the intention value to be served corresponding to each interactive object, and screening out the objects to be served from the interactive objects according to the intention value to be served.
In some possible embodiments, the intention to be served score of each interactive object may be calculated according to the operation complexity of the interactive contents and the corresponding interactive times. Optionally, the complexity score of each interactive content corresponding to each interactive object may be determined according to a preset correspondence between the operation complexity and the complexity score, then, the interaction score of each interaction frequency corresponding to each interactive object is determined according to a preset correspondence between the interaction frequency and the interaction score, and finally, for each interactive object, a sum of the complexity score and the interaction score of each interactive content is obtained to obtain a to-be-served intention score corresponding to each interactive content. Optionally, different weighting factors may be set for the interactive contents and the interactive times, and after the complexity score and the interactive score are obtained, weighted summation is performed according to the complexity score, the interactive score and the corresponding weighting factor, so as to obtain a to-be-served intention score corresponding to each interactive object. Based on the method, the tendency of interactive content and interactive frequency can be adjusted, whether the interactive content is dominant or the interactive frequency is dominant is determined according to actual requirements, and therefore the object to be served is screened in a targeted mode.
Further, in some possible embodiments, after the object to be served is screened from the interactive objects corresponding to the interactive data according to the interactive data, an attribute tag may be added to the object to be served according to the interactive data, so as to manage the object to be served and make schedule content according to the attribute tag.
Optionally, different attribute tags may be preset, and when the interaction data meets a preset condition, an attribute tag is added to the corresponding object to be served, for example, when the number of interactions of the object to be served is greater than a preset number threshold, a "star mark" tag is added to the corresponding object to be served, so as to identify that the object to be served can be used as a key service object and has a possibility of being converted into a quasi service object. Optionally, the user can also customize the tag attributes and add to the object to be served.
Through the exemplary embodiment, the user can pertinently select the object to be served and manage the object to be served by adding the attribute tag to the object to be served, and schedule the object to be served in a planned way, so that the business processing efficiency of the user is improved.
In step S120, processing result information of the business corresponding to the quasi-service object and the object to be served based on the schedule content is received, and the processing result information is analyzed and integrated to obtain service data.
In an exemplary embodiment of the present disclosure, the schedule content includes links of the user handling business processes, such as the insurance industry, and the schedule content may include customized items such as phone interviews, interview interviews, charitable activities, counseling by addicts, and the like. After determining the schedule content and the service object of the object and feeding back the service object to the terminal corresponding to the user in step S110, the processing result information of the service object to be served and the service object to be served processed based on the schedule content by the user may also be received. The processing result information is the description information of the business corresponding to the service object and the service object based on the schedule content, and includes but is not limited to processing procedures, processing results and the like. Optionally, the processing result information may be manually input through a terminal or generated through voice entry, and the generation manner of the processing result information is not particularly limited in this disclosure.
In some possible embodiments, the service data includes service evaluation information corresponding to the service object, where the service evaluation information is evaluation information of the service object, and the process of analyzing and integrating the processing result information to obtain the service data includes:
firstly, acquiring service aggregation information associated with services corresponding to a service object and a service object to be served, wherein the service aggregation information is obtained by integrating service information associated with the corresponding services, and taking insurance industry as an example, the service aggregation information can be aggregation information of a policy of a local department, a policy of a foreign department and policies of the service object. And secondly, generating service evaluation information of each quasi-service object and each object to be served by combining the processing result information and the service aggregation information. For example, a wealth analysis report, insurance purchase intention evaluation information, asset simulation evaluation, and the like for each service object may be generated from the processing result information and the business aggregation information. Alternatively, a plurality of analysis report templates may be preset, and data required by each entry in the analysis report template is acquired based on the processing result information and the service aggregation information, so as to generate an analysis report for each service object. Of course, the manner of generating the analysis report may be determined according to actual service requirements, and this disclosure does not make any special limitation on this.
According to the exemplary embodiment, the processing result information and the service aggregation information generate the service evaluation information of each service object, so that the service object is evaluated, information support is provided for the user to process the service, and the service processing efficiency is improved.
In some possible embodiments, the service data may include user evaluation information corresponding to the user, that is, based on the service data, both the service object may be evaluated and the user may self-evaluate, and then the process of analyzing and integrating the processing result information to obtain the service data includes: firstly, acquiring the occurrence frequency of a target label from all processing result information corresponding to a user; and secondly, according to a preset user evaluation rule, performing user evaluation based on the occurrence frequency of the target label to generate user evaluation information corresponding to the user.
Alternatively, the target tag may be a preset keyword tag with service distinctiveness, for example, for insurance industry, the keyword tag may include accident risk, health risk, insurance, high risk, age, and the like, and the keyword tag may be used to determine that the user is good at the service direction, or determine that the age range of the service object is around 40 years old, and of course, the keyword tag may be determined according to the type of industry to which the processing service belongs. Optionally, the target tag may also be a preset keyword tag with emotion identifying of the user, such as difficult, convenient, easy, too tired, good, and the like, and the user state in the service processing process can be determined by the keyword tag with emotion identifying of the user, so as to monitor the user state.
In some possible embodiments, according to a preset user evaluation rule, user evaluation is performed based on the number of times of occurrence of a target tag, and user evaluation information corresponding to a user can be generated according to the target tag of which the number of times of occurrence is greater than a preset threshold value, that is, the user evaluation information is a group of target tags describing the user; or, the user evaluation information corresponding to the user may be generated based on the evaluation template in the user evaluation rule in combination with the target tag whose occurrence number is greater than the preset threshold, and of course, the manner of generating the user evaluation information may also be determined according to the actual requirement.
In some possible embodiments, a priority service object may be determined from the quasi service object and/or the object to be served according to the service data, and the priority service object may be fed back to the terminal corresponding to the user. Therefore, the service data can comprise the evaluation of the service object and/or the self evaluation of the user, so that the priority service object can be determined from the service object and/or the object to be served based on the service data and fed back to the terminal corresponding to the user, that is, the priority service object can be recommended to the user, and the priority service object is the user with stronger service requirement, so that the service completion rate of the user can be improved.
In some possible embodiments, the service object information and the product to be supplied information may be further sent to the user corresponding terminal according to the service data, so that the user can make schedule content based on the service object information and the product to be supplied information. As can be seen from the above, the service data may include an evaluation of the service object and/or a self-evaluation of the user, so that the service object information and the product to be supplied information may be determined based on the service data and pushed to the terminal corresponding to the user, so that the user performs a scheduling based on the service data. For example, the service processing priorities are ranked, the priority service object is determined, the product supply information corresponding to the priority service object is determined, and the like, so as to assist the user in performing the service processing.
In some possible embodiments, the processing result information may be matched with a service processing target of the user, and service execution information may be sent to the user according to a matching result, so as to drive the user to complete the service processing target. Alternatively, the business processing target of the user may be recorded and managed in response to the target management operation of the user. For example, in an insurance industry application scenario, targeted premium, current premium management may be provided. For example, according to the matching result of the processing result information and the service processing target, if the user finds that the service processing target is not completed on time (if the target premium is not reached), a service prompt can be sent to the user; for another example, the service execution prompt information may be sent to the user according to a preset time point, so as to prompt the user to complete the service processing target at any time, for example, based on a matter remark preset by the user, the user is associated with the service processing target and the service object, and the service execution prompt information is sent to the user according to the preset time point. Optionally, the business processing results may be counted according to different time granularities (such as year, month, and day), and a visual business processing progress chart may be generated by combining the business processing objectives (including a year objective, a month objective, and a day objective). Based on the method, the completion condition of the user business processing target can be grasped in real time, and the completion rate of the user on the business processing target is improved.
In some possible implementation manners, the schedule content of each member of the team to which the user belongs, and the corresponding service object, business service data and business processing target can be analyzed and integrated. That is, data such as a business target, a schedule, and a service object of a team to which the user belongs may be fused to perform overall analysis processing, so as to obtain business processing data of the team. Optionally, the user performance architecture ranking can be generated based on the analyzed and integrated data so as to master the overall service condition of the team, facilitate management of the manager on the user, and facilitate service communication among the members of the team. Optionally, an exchange platform can be provided for communication among the teams based on the service data, so that online communication of team members is realized, and communication efficiency is improved.
Referring to fig. 6, which is a schematic diagram illustrating management of team schedules and targets by an administrator based on the business processing method of the present disclosure, as shown in fig. 6, the administrator can set business processing targets of each member of a team and integrate schedule contents of each member of the team and corresponding service objects, business service data and business processing targets in real time, so as to grasp business processing conditions of each member in real time, and manage the team. With continued reference to fig. 6, blocks such as data report forms, setting work requirements, task execution conditions, viewing customer tracks, team customer acquisition analysis, customer management analysis, knowledge base and early warning analysis can be provided, and management of team work can be realized based on each block, including but not limited to viewing performance data report forms of users and performance names of team members, setting work requirements of team members for contacting customers, viewing execution conditions of business processing targets such as customer meeting conditions, etc., checking customer follow-up conditions of team members, perfecting knowledge base, etc.
In step S130, the service data is synchronized to the schedule content, and the business process target of the user is updated according to the service data.
In an exemplary embodiment of the present disclosure, service data may be synchronized to the schedule content to enable a user to adjust the schedule content according to the service data; meanwhile, the service processing target of the user is updated according to the service data, namely the service data and the service target of the user are synchronously shared, and the service data and the service processing target are synchronously updated in the process of processing the service by the user.
Fig. 7 is a schematic view of business processes in which schedule management, service object management, business service data integration, and business process target data form a closed loop according to an exemplary embodiment of the present disclosure, as shown in fig. 7, including service object management, self-management promotion (including schedule management and business process target management), service object acquisition management, and a data center. The data center integrates data generated in the whole business processing process, can analyze the data based on the data generated in the business processing process, and displays the data in a visual chart form so as to be referred by a user in the business processing process, such as the service object people ranking, the business processing target completion condition and the like. The service object management comprises service data arrangement, analysis and the like corresponding to the service objects, and the service object acquisition management comprises business card display, information expansion, a material center (user generated information), questionnaire survey, call link information of pushed contents and the like.
Based on the closed-loop forms of service object management, self-management effect improvement (including schedule management and business processing target management), service object acquisition management and a data center, the data of all aspects involved in the business processing process are synchronized, so that the user can conveniently process the business.
Referring to the exemplary diagram of user schedule and target management shown in fig. 8, as shown in fig. 8, a user (e.g., a performance agent in the insurance industry) can implement self-management, schedule management, service object management, business service data integration and business processing target data forming a closed-loop business process through the blocks of business card information, customer management, schedule management, customer acquisition material, activity radar (acquiring activity dynamics of service objects), policy viewing and the like. For example, the terminal corresponding to the user may receive a message reminder (e.g., birthday, renewal, etc.), filter information to be forwarded to an information interaction platform (e.g., circle of friends), view schedule content through schedule management, obtain and push interactive information, perform customized operation to generate video, etc., and publish the video to the information interaction platform, and enter processing result information through voice after visiting a customer, so as to obtain service data according to the processing result information integrated by analysis, thereby updating a service processing target and adjusting the schedule content based on the service data. Based on the method, the efficiency of obtaining the service object and processing the service of the user can be greatly improved.
As is apparent from fig. 6 to 8, although the schedule management, the service object management, the business service data integration, and the business process target data management are executed on different axes, the data are shared and synchronized, and the business process can be performed in a service closed loop manner, thereby improving the processing efficiency.
The following describes the service processing method of the present disclosure with insurance industry as a specific application scenario:
the insurance agent logs in an information interaction platform applied to the service processing method disclosed by the invention in the form of a mobile phone number and an authentication code;
after entering the information management platform, the user clicks the schedule management control to check the schedule content and the corresponding service object, as shown in fig. 9;
if the user establishes the schedule, the schedule establishment is triggered by clicking the plus sign (as shown in figure 10), the telephone access control is selected to establish the telephone access, the service object to be accessed is selected by entering the detailed filling page, and meanwhile, the priority level, the visiting theme and the prompt message are selected to complete the schedule establishment. Then, the user clicks the schedule viewing space, and schedule appointment can be modified;
the user checks the completion condition of the business processing target by clicking the target management control, as shown in fig. 11; by clicking on the customer management control, the details of a certain customer, such as visit time and visit situation information, are viewed.
By the service processing method in the embodiment of the example, schedule management, service object acquisition and management, service data integration and service processing target data are shared and synchronous, service processing can be performed in a service closed-loop mode, and processing efficiency is improved; meanwhile, the object to be served is obtained according to the interactive data corresponding to the pushed content information, the scene of the user for obtaining the service object is enriched, the obtained service data are synchronized to the schedule content, the data support of service processing can be provided for the user, the service target of the user is updated according to the service data, and the user is driven to complete the service processing target, so that the service object management, the user self management, the schedule management and the target management are integrated, and the efficient service processing is realized.
Fig. 12 is a system architecture diagram corresponding to the service processing method according to the exemplary embodiment of the present disclosure, and as shown in fig. 12, the system architecture mainly includes a presentation layer, an application layer, and a data layer. The display layer is implemented by using AJAX (Extjs) (a data interaction mode), XML (extensible markup language) + XSL (extensible style language), Java applets (an application program), PHP (Hypertext Preprocessor, computer programming language) and the like; the application layer comprises a control layer, a business logic layer and a basic service layer, wherein the control layer is realized by adopting Servlet (a service connector) and MVC (model view controller) framework (a software framework), the business logic layer is realized by adopting Java Class (Java Class) and the basic service layer is realized by adopting Java Class; the data access layer in the data layer is implemented by using Java Class and JDBC (Java Database Connectivity). Wherein, the display layer execution architecture is a Personal Computer (PC) and an operating system; the application execution layer is structured as a J2EE server and an operating system; the data layer execution structure comprises a database server, a storage server and an operating system. Correspondingly, the application layer comprises team management business, business card management business, material center business, schedule management business, analysis center business, customer management business and the like, interacts with the browser in an HTTP request mode, realizes timing task service, message pushing service, short message service and user thread recording service in a Java object mode, and accesses the structured database and the unstructured database in different modes respectively.
Based on the system structure diagram shown in fig. 12, the business processing method according to the exemplary embodiment of the present disclosure can form a closed-loop business processing flow from schedule management, service object management, business service data integration, and business processing target data management, thereby improving the business processing efficiency.
In addition, in the exemplary embodiment of the disclosure, a service processing device is also provided. Referring to fig. 13, the business processing apparatus 1300 may include a schedule management module 1310, a business processing module 1320, and a target management module 1330. In particular, the amount of the solvent to be used,
a schedule management module 1310, configured to determine schedule content and a corresponding service object in response to a schedule management operation instruction triggered by a user, where the service object includes a quasi service object and a to-be-serviced object, and the to-be-serviced object is obtained by analyzing interaction data of the to-be-serviced object and push content information corresponding to the user;
a service processing module 1320, configured to receive processing result information of a service corresponding to a scheduled content processing quasi-service object and a to-be-served object, and analyze and integrate the processing result information to obtain service data;
the object management module 1330 is configured to synchronize the service data with the schedule content and update the business processing object of the user according to the service data.
In an exemplary embodiment of the present disclosure, the service processing apparatus 1300 further includes: the information pushing module is used for displaying the pushed content information to the target object according to information pushing operation triggered by a user, wherein the pushed content information is generated based on at least one attribute dimension of user attributes, pushed content attributes and target object attributes; and the service object recommending module is used for acquiring the interactive data corresponding to the pushed content information and screening the service object from the interactive objects corresponding to the interactive data according to the interactive data.
In an exemplary embodiment of the present disclosure, the interactive data includes call link information of the push content information; the to-be-serviced object recommendation module may include: the information determining unit is used for determining the interactive object, the interactive content and the interactive times of the interactive object and the push content information from the calling link information; and the service opinion determining unit is used for calculating the intention value to be served corresponding to each interactive object according to the interactive content and the interactive frequency corresponding to each interactive object, and screening out the objects to be served from the interactive objects according to the intention value to be served.
In an exemplary embodiment of the present disclosure, the to-be-serviced object recommending module may further include: and the tag adding unit is used for adding an attribute tag to the object to be served according to the interactive data so as to manage the object to be served according to the attribute tag and make schedule content.
In an exemplary embodiment of the present disclosure, the service data includes service evaluation information corresponding to the service object; the business process module 1320 may include: the information acquisition unit is used for acquiring service aggregation information associated with services corresponding to the quasi-service object and the object to be served, wherein the service aggregation information is obtained by integrating the service information associated with the corresponding services; and the service object evaluation unit is used for generating service evaluation information of each quasi service object and each object to be served by combining the processing result information and the service aggregation information.
In an exemplary embodiment of the present disclosure, the service data includes user evaluation information corresponding to the user; the business process module 1320 may include: the information statistical unit is used for acquiring the occurrence frequency of the target label from all the processing result information corresponding to the user; and the user evaluation unit is used for evaluating the user based on the frequency of the target label according to a preset user evaluation rule and generating user evaluation information corresponding to the user.
In an exemplary embodiment of the present disclosure, the service processing apparatus 1300 may further include:
the priority service object recommending module is used for determining a priority service object from the quasi service object and/or the object to be served according to the service data and feeding the priority service object back to the terminal corresponding to the user; and/or the information pushing module is used for sending the service object information and the product information to be supplied to the terminal corresponding to the user so that the user can make the schedule content based on the service object information and the product information to be supplied.
Since each functional module of the service processing apparatus in the exemplary embodiment of the present disclosure is the same as that in the embodiment of the service processing method, it is not described herein again.
It should be noted that although in the above detailed description several modules or units of the traffic processing device are mentioned, this division is not mandatory. Indeed, the features and functionality of two or more modules or units described above may be embodied in one module or unit, according to embodiments of the present disclosure. Conversely, the features and functions of one module or unit described above may be further divided into embodiments by a plurality of modules or units.
In addition, in the exemplary embodiments of the present disclosure, a computer storage medium capable of implementing the above method is also provided. On which a program product capable of implementing the above-described method of the present specification is stored. In some possible embodiments, aspects of the present disclosure may also be implemented in the form of a program product comprising program code for causing a terminal device to perform the steps according to various exemplary embodiments of the present disclosure described in the "exemplary methods" section above of this specification, when the program product is run on the terminal device.
Referring to fig. 14, a program product 1400 for implementing the above-described method according to an exemplary embodiment of the present disclosure is described, which may employ a portable compact disc read only memory (CD-ROM) and include program code, and may be run on a terminal device, such as a personal computer. However, the program product of the present disclosure is not limited thereto, and in this document, a readable storage medium may be any tangible medium that can contain, or store a program for use by or in connection with an instruction execution system, apparatus, or device.
The program product may employ any combination of one or more readable media. The readable medium may be a readable signal medium or a readable storage medium. A readable storage medium may be, for example, but not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or any combination of the foregoing. More specific examples (a non-exhaustive list) of the readable storage medium include: an electrical connection having one or more wires, a portable disk, a hard disk, a Random Access Memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disc read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing.
A computer readable signal medium may include a propagated data signal with readable program code embodied therein, for example, in baseband or as part of a carrier wave. Such a propagated data signal may take many forms, including, but not limited to, electro-magnetic, optical, or any suitable combination thereof. A readable signal medium may also be any readable medium that is not a readable storage medium and that can communicate, propagate, or transport a program for use by or in connection with an instruction execution system, apparatus, or device.
Program code embodied on a readable medium may be transmitted using any appropriate medium, including but not limited to wireless, wireline, optical fiber cable, RF, etc., or any suitable combination of the foregoing.
Program code for carrying out operations for the present disclosure may be written in any combination of one or more programming languages, including an object oriented programming language such as Java, C + + or the like and conventional procedural programming languages, such as the "C" programming language or similar programming languages. The program code may execute entirely on the user's computing device, partly on the user's device, as a stand-alone software package, partly on the user's computing device and partly on a remote computing device, or entirely on the remote computing device or server. In the case of a remote computing device, the remote computing device may be connected to the user computing device through any kind of network, including a Local Area Network (LAN) or a Wide Area Network (WAN), or may be connected to an external computing device (e.g., through the internet using an internet service provider).
In addition, in an exemplary embodiment of the present disclosure, an electronic device capable of implementing the above method is also provided. As will be appreciated by one skilled in the art, aspects of the present disclosure may be embodied as a system, method or program product. Accordingly, various aspects of the present disclosure may be embodied in the form of: an entirely hardware embodiment, an entirely software embodiment (including firmware, microcode, etc.) or an embodiment combining hardware and software aspects that may all generally be referred to herein as a "circuit," module "or" system.
An electronic device 1500 according to such an embodiment of the disclosure is described below with reference to fig. 15. The electronic device 1500 shown in fig. 15 is only an example and should not bring any limitations to the function and scope of use of the embodiments of the present disclosure.
As shown in fig. 15, electronic device 1500 is in the form of a general purpose computing device. Components of electronic device 1500 may include, but are not limited to: the at least one processing unit 1510, the at least one storage unit 1520, a bus 1530 connecting different system components (including the storage unit 1520 and the processing unit 1510), and a display unit 1540.
Wherein the memory unit stores program code that is executable by the processing unit 1510 to cause the processing unit 1510 to perform steps according to various exemplary embodiments of the present disclosure as described in the above section "exemplary methods" of this specification.
The storage unit 1520 may include readable media in the form of volatile storage units, such as a random access memory unit (RAM)1521 and/or a cache memory unit 1522, and may further include a read-only memory unit (ROM) 1523.
The storage unit 1520 may also include a program/utility 1524 having a set (at least one) of program modules 1525, such program modules 1525 including, but not limited to: an operating system, one or more application programs, other program modules, and program data, each of which, or some combination thereof, may comprise an implementation of a network environment.
Bus 1530 may be any bus representing one or more of several types of bus structures, including a memory unit bus or memory unit controller, a peripheral bus, an accelerated graphics port, a processing unit, or a local bus using any of a variety of bus architectures.
The electronic device 1500 can also communicate with one or more external devices 1600 (e.g., keyboard, pointing device, bluetooth device, etc.), with one or more devices that enable a user to interact with the electronic device 1500, and/or with any devices (e.g., router, modem, etc.) that enable the electronic device 1500 to communicate with one or more other computing devices. Such communication may occur via input/output (I/O) interface 1550. Also, the electronic device 1500 may communicate with one or more networks (e.g., a Local Area Network (LAN), a Wide Area Network (WAN), and/or a public network, such as the internet) via the network adapter 1560. As shown, the network adapter 1560 communicates with the other modules of the electronic device 1500 over the bus 1530. It should be appreciated that although not shown, other hardware and/or software modules may be used in conjunction with the electronic device 1500, including but not limited to: microcode, device drivers, redundant processing units, external disk drive arrays, RAID systems, tape drives, and data backup storage systems, among others.
Through the above description of the embodiments, those skilled in the art will readily understand that the exemplary embodiments described herein may be implemented by software, or by software in combination with necessary hardware. Therefore, the technical solution according to the embodiments of the present disclosure may be embodied in the form of a software product, which may be stored in a non-volatile storage medium (which may be a CD-ROM, a usb disk, a removable hard disk, etc.) or on a network, and includes several instructions to enable a computing device (which may be a personal computer, a server, a terminal device, or a network device, etc.) to execute the method according to the embodiments of the present disclosure.
Furthermore, the above-described figures are merely schematic illustrations of processes included in methods according to exemplary embodiments of the present disclosure, and are not intended to be limiting. It will be readily understood that the processes shown in the above figures are not intended to indicate or limit the chronological order of the processes. In addition, it is also readily understood that these processes may be performed synchronously or asynchronously, e.g., in multiple modules.
Other embodiments of the disclosure will be apparent to those skilled in the art from consideration of the specification and practice of the disclosure disclosed herein. This disclosure is intended to cover any variations, uses, or adaptations of the disclosure following, in general, the principles of the disclosure and including such departures from the present disclosure as come within known or customary practice within the art to which the disclosure pertains. It is intended that the specification and examples be considered as exemplary only, with a true scope and spirit of the disclosure being indicated by the following claims.
It will be understood that the present disclosure is not limited to the precise arrangements described above and shown in the drawings and that various modifications and changes may be made without departing from the scope thereof. The scope of the present disclosure is to be limited only by the terms of the appended claims.

Claims (11)

1. A method for processing a service, comprising:
responding to a schedule management operation instruction triggered by a user, determining schedule content and a corresponding service object, wherein the service object comprises a quasi service object and a to-be-served object, and the to-be-served object is obtained by analyzing interactive data of the to-be-served object and push content information corresponding to the user;
receiving processing result information of processing the corresponding business of the quasi service object and the object to be served based on the schedule content, and analyzing and integrating the processing result information to obtain service data;
and synchronizing the service data to the schedule content, and updating the business processing target of the user according to the service data.
2. The method of claim 1, wherein prior to responding to a user-triggered schedule management action instruction, the method further comprises:
displaying the pushed content information to a target object according to the information pushing operation triggered by the user, wherein the pushed content information is generated based on at least one attribute dimension of user attributes, pushed content attributes and target object attributes;
and acquiring interactive data corresponding to the pushed content information, and screening the object to be served from interactive objects corresponding to the interactive data according to the interactive data.
3. The method of claim 2, wherein the interaction data comprises call link information of the push content information;
the obtaining of the interactive data corresponding to the pushed content information and the screening of the object to be served from the interactive objects corresponding to the interactive data according to the interactive data includes:
determining the interactive object, the interactive content and the interactive times of the interactive object and the push content information from the calling link information;
and calculating the intention value to be served corresponding to each interactive object according to the interactive content and the interactive times corresponding to each interactive object, and screening the objects to be served from the interactive objects according to the intention value to be served.
4. The method according to claim 2 or 3, wherein the obtaining of the interactive data corresponding to the pushed content information and the screening of the object to be served from the interactive objects corresponding to the interactive data according to the interactive data further comprises:
and adding an attribute tag to the object to be served according to the interactive data so as to manage the object to be served according to the attribute tag and make the schedule content.
5. The method of claim 1, wherein the service data includes service evaluation information corresponding to a service object;
the receiving process result information of the business corresponding to the service object and the service object processed based on the schedule content, and analyzing and integrating the process result information to obtain service data includes:
acquiring service aggregation information associated with services corresponding to the quasi service object and the object to be served, wherein the service aggregation information is obtained by integrating service information associated with the corresponding services;
and generating service evaluation information of each quasi service object and each object to be served by combining the processing result information and the service aggregation information.
6. The method of claim 1, wherein the service data comprises user rating information corresponding to the user;
the receiving process result information of the business corresponding to the service object and the service object processed based on the schedule content, and analyzing and integrating the process result information to obtain service data includes:
acquiring the occurrence frequency of a target label from all processing result information corresponding to the user;
and according to a preset user evaluation rule, performing user evaluation based on the occurrence frequency of the target label, and generating user evaluation information corresponding to the user.
7. The method of claim 5 or 6, further comprising:
according to the service data, determining a priority service object from the quasi service object and/or the object to be served and feeding back the priority service object to the terminal corresponding to the user; and/or
And sending service object information and product information to be supplied to a terminal corresponding to the user so that the user can make the schedule content based on the service object information and the product information to be supplied.
8. The method according to claim 1, wherein the receiving process result information of the business corresponding to the service object and the service waiting object processed based on the schedule content, and analyzing and integrating the process result information to obtain service data further comprises:
matching the processing result information with the service processing target of the user, and sending service execution information to the user according to the matching result so as to drive the user to complete the service processing target;
the method further comprises the following steps:
and analyzing and integrating the schedule content, the corresponding service object, the service data and the business processing target of each member of the team to which the user belongs.
9. A traffic processing apparatus, comprising:
the schedule management module is used for responding to a schedule management operation instruction triggered by a user, determining schedule content and a corresponding service object, wherein the service object comprises a quasi service object and a to-be-served object, and the to-be-served object is obtained by analyzing interactive data of the to-be-served object and push content information corresponding to the user;
the service processing module is used for receiving processing result information of services corresponding to the quasi-service object and the object to be served which are processed based on the schedule content, and analyzing and integrating the processing result information to obtain service data;
and the target management module is used for synchronizing the service data to the schedule content and updating the business processing target of the user according to the service data.
10. A computer storage medium having stored thereon a computer program which, when executed by a processor, implements a business process method in accordance with any one of claims 1 to 8.
11. An electronic device, comprising:
one or more processors;
storage means for storing one or more programs which, when executed by the one or more processors, cause the one or more processors to implement a business process method as claimed in any one of claims 1 to 8.
CN202111396879.2A 2021-11-23 2021-11-23 Service processing method, device, storage medium and electronic equipment Pending CN114240322A (en)

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Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN115102852A (en) * 2022-06-17 2022-09-23 中国联合网络通信集团有限公司 Internet of things service opening method and device, electronic equipment and computer medium

Cited By (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN115102852A (en) * 2022-06-17 2022-09-23 中国联合网络通信集团有限公司 Internet of things service opening method and device, electronic equipment and computer medium
CN115102852B (en) * 2022-06-17 2023-07-21 中国联合网络通信集团有限公司 Internet of things service opening method and device, electronic equipment and computer medium

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