CN114155929A - Distribution and answer management method for inspection report - Google Patents
Distribution and answer management method for inspection report Download PDFInfo
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- CN114155929A CN114155929A CN202111233180.4A CN202111233180A CN114155929A CN 114155929 A CN114155929 A CN 114155929A CN 202111233180 A CN202111233180 A CN 202111233180A CN 114155929 A CN114155929 A CN 114155929A
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Abstract
The invention discloses a method for distributing and answering a test report, which relates to the field of Internet technology and medicine, and adopts the technical scheme that: the method comprises a distribution method and a solution management method of the inspection report; the distribution method comprises the steps that a user of a demand party provides a check report to a specific Internet service platform through terminal equipment and requests the service platform to provide answering and evaluation services for the check report, a practitioner registered on the Internet service platform responds through the terminal equipment and receives the service request, and answers and evaluates the check report according to a set flow so as to make a professional report. The answer management method provides that the practitioner has legal qualification and registers as the practitioner at the service user end on the service platform. Therefore, the invention provides an online professional service platform, so that the examinee can quickly obtain the inspection report and obtain professional answers and evaluations, the experience is improved, and more employment opportunities are provided for professionals.
Description
Technical Field
The embodiment of the invention relates to the field of Internet application technology and medicine, in particular to a method for distributing and answering a test report.
Background
With the development of computers, mobile communication terminal devices and professional application programs, the order-based services based on the mobile internet have been widely used. However, when people go to medical institutions or physical examination institutions to perform various examination examinations, the examination results (reports) cannot be obtained immediately or immediately, the people usually need to go to the next day to receive the examination reports again and look for doctors to explain the examination reports, and the examination reports are all paper records and are usually placed in places where the people can read. The above existing conditions not only waste time of people, but also cause a gap for protecting personal privacy, are more unfavorable for establishing a digital medical system, and indirectly cause low medical care working efficiency. And meanwhile, the work of remote inspection and inspection is not facilitated.
In addition, there is also a case where a person goes to the XX medical institution or physical examination institution to perform an examination, and then intentionally sends an examination report issued by the XX medical institution or physical examination institution to a desired third-party professional or professional institution via a professional service platform for consultation based on distrust of the XX medical institution or physical examination institution.
Therefore, how to provide a method to enable a person to be inspected to quickly obtain an inspection (examination) report (or called result) and obtain a corresponding professional solution, and improve the experience and the good feeling of people on inspection and examination; meanwhile, how to provide an online professional service platform enables medical examination reports made by hospitals or examination institutions of ordinary levels to be distributed to professional institutions or professionals of higher levels or more authoritative levels and obtain corresponding professional interpretation and evaluation services, and meanwhile, the problem of non-uniform national medical resources can be solved at low cost, so that the problem to be solved urgently in society becomes.
Disclosure of Invention
In view of the above problems, embodiments of the present invention provide a method for distribution and solution management of inspection reports.
The embodiment of the invention provides a method for distributing and managing the answer of a test report, which comprises a method for distributing the test report and a method for managing the answer of the test report.
The method for distributing the inspection report comprises the steps that a user at a demand side provides the inspection report to a specific Internet service platform through terminal equipment and requests the service platform to provide services of answering and evaluating the inspection report, a practitioner registered on the Internet service platform responds through the terminal equipment and determines to receive the service request (or called service order) and answers and evaluates the inspection report according to a set flow so as to make a professional report.
Such medical practitioners include, but are not limited to, medical inspectors, laboratory technicians, dieticians, and doctors with related professionals.
The distribution method of the inspection report further comprises the steps that a user of a demand party provides the inspection report to a specific Internet service platform through terminal equipment and appoints a practitioner registered on the Internet service platform with a hanging public practice number to provide answering and evaluation services for the inspection report; the appointed medical practitioner responds to the service request (or called service order) through the terminal equipment, confirms to accept the service request, answers and evaluates the inspection report according to a set flow, and then makes a professional report.
The solution management method of the inspection report comprises the following steps:
1) the practitioner is required to be a practitioner which has corresponding legal qualification and is registered as a service client on the service platform.
2) The professional answers the project contents on the inspection report professionally, and the professional reports for answering and evaluating the comparison between the values or the percentage of the values on the inspection report and the normal values (namely, the normal values calibrated by the industry standard or the specification), wherein the answer and the evaluation report should have objective scientific professional characteristics. That is, the professional report is formed by interpreting the professional terms on the examination report in a popular and easy-to-understand expression manner, answering the question of the user on the demand side, and evaluating the examination report.
The solution and evaluation report also comprises evaluation made on whether the content of the inspection items of the inspection report is enough to cover the inspection items which are most needed to be solved or only important by the user of the demand side.
3) And correspondingly rewarding the medical practitioners who finish the business orders according to the regulations.
4) And correspondingly penalizing the medical practitioners violating the regulations.
The distribution method of the inspection report comprises a distribution process, wherein the distribution process comprises a distribution process of a specified order and a distribution process of a non-specified order.
The appointed order is an order which is appointed by a user of a demand party through terminal equipment (for easier memory and resolution, the order is called as a demand user end for short) and is provided with service by a professional executive related to a public practice number which is hung on a webpage of a specific Internet service platform, and the order is also called as a roll call order; the non-specified orders refer to all orders except the specified orders, and specifically refer to orders without checkout report categories (related medical departments) or/and without practice numbers.
It is understood that the background information of the relevant practitioners who disclose the job numbers on the web pages of a specific internet professional service platform is to require the user end to select the service characteristics and the professionals that are suitable for the user end.
Background information disclosure of related practitioners includes, but is not limited to, professional categories (or subjects) such as medical or laboratory subjects or nutritional subjects, years of work, job ratings, skills (subjects), personal reputation, and city.
The said license number is a service user with unique characteristic label automatically compiled by the service platform (or called as server) according to certain rule when it is registered as service user end; the registered service client has the opportunity to modify the practice number for a plurality of times before the order is received.
The embodiment discloses a distribution process of an inspection report, which specifically includes the following steps:
the distribution process of the specified order comprises the following steps:
the first step in the flowchart includes that the service platform receives a check report and service information which requests to answer and evaluate and is sent by a demand user side.
For realizing the instant message exchange function required in the first step, the service platform, the demand client and the terminal equipment of the practitioner (hereinafter referred to as "service client" for better memory and easy resolution) are all installed with a dedicated instant communication application program; moreover, the requesting client needs to register as a requesting client with a unique feature tag after installing a dedicated instant messaging application program, otherwise, the requesting client is only in the identity of a 'tourist'.
Similarly, a service client must register as a service client with a unique feature tag after installing a dedicated instant messaging application.
And step two in the flow chart, the service platform acquires the label information corresponding to the demand user side. The label information generally includes a city location where the demand user terminal is located, a type of the inspection report, a practice number of a designated practitioner, and the like, which is called a designated order or a roll call order.
Step three in the flow chart, the service platform generates a specified order according to the specified label information and sends the order to the service user side with the specified practice number.
At the moment, the service platform sends a payment notice to the demand user side, and the demand user side enters the next step after paying; otherwise, the order is temporarily suspended beyond a set time until one party cancels the order.
And step four in the flow chart, the service user end with the assigned executive number receives the order and then feeds back order receiving information to the service platform, wherein the order receiving information at least comprises the time for completing the answering and evaluation report. This setting is a deterministic reply to the requesting client, and the information to be transmitted is the time that the specified order has been accepted and the time to complete the specified order.
In addition, there may be another case where the specified order of the demand user side further includes the time when the order is completed; in these cases, if the service user terminal with the assigned license number cannot complete the assigned order within the assigned time, the service user terminal needs to respond within the set time; if the service client with the assigned license number can not respond within the set time, the service platform defaults that the service client with the assigned license number can not accept the assigned order and automatically replies a message to the demand client indicating that the assigned order can not be completed, and suggests the demand client to select other service clients additionally, or suggests the demand client to accept other service clients recommended by the service platform and closest to the demand of the assigned order.
Step five in the flow chart, the service platform feeds back order receiving information to the demand user side. And the service user terminal with the assigned license number feeds back order receiving information to the service platform after determining to receive the order, and the service platform feeds back the order receiving information to the demand user terminal in real time.
Step six in the flow chart, after receiving the answer and evaluation report sent back by the service client, the service platform immediately sends the answer and evaluation report to the demand client, and the service client can accept the on-line consultation of the demand client.
After the service client with assigned license number determines to accept the order, the answer and evaluation report of the inspection report should be made within the specified or committed time, and the service client needs to accept the consultation of the requirement client on line (if necessary).
The answer and evaluation report of the test report comprises a character expression mode or a voice expression mode, can also be a mixed expression mode of video, voice and characters, and also comprises a mixed expression mode of pictures, graphs, voice and characters, or a combined expression mode of two or more than two.
The non-specified order distribution process comprises the following steps: step A in the flow chart, the step A comprises that a service platform receives a check report sent by a demand user side and service information which requests to answer and evaluate;
at the moment, the service platform sends a payment notice to the demand user side, and the demand user side enters the next step after paying; otherwise, the order is suspended temporarily after the set time is exceeded until the order is cancelled by the requesting client.
Step B in the flow chart, the service platform acquires label information corresponding to the demand user side, wherein the label information only comprises the urban position where the demand user side is located and the type of the inspection report or only the type of the urban position where the demand user side is located and has no inspection report; and the service client without the assigned license number belongs to the non-assigned order.
Step C in the flow chart, the service platform forms a first-stage label order according to the label information corresponding to the demand user side and the service information answered and evaluated by the inspection report, sends the first-stage label order to all matched service user sides of the city where the demand user side is located, if the first-stage label order is not responded within a preset time period after being sent, the second-stage label order is sent to the service user sides of the adjacent cities in an expanded mode, and if the second-stage label order is not responded within the preset time period after being sent, the third-stage label order is sent to all service user sides nationwide in an expanded mode until the third-stage label order is responded.
It can also be understood that the label order sent in the first stage is sent to all service clients in the regional city where the demand client is located, the label order sent in the second stage is sent to all service clients in the province where the demand client is located, and the label order sent in the third stage is sent to all service clients nationwide.
Generally, the order dispatching or order grabbing is carried out on business areas which belong to unspecified orders and are divided according to national administrative regions so as to increase the experience of demand users. Because the service users and the demand users in the same area are relatively close to each other in terms of the geomantic and personage, the language customs and even the local policy, and are easy to communicate.
The order issuing mode of the non-specified order is mainly carried out in an order grabbing mode, namely, the service platform discloses the content of the non-specified order which needs to be solved and evaluated by the inspection report to all service user terminals which are registered in the urban area according to the urban position where the demand user terminal is located; all service clients registered in the urban area can preempt the unspecified order.
The service client for performing the order grabbing needs to pay attention that the medical professional (or the practice professional) registered by the service client needs to be the same as or close to the type of the inspection report of the order; otherwise, the order grabbing action is invalid. And the punishment of the service platform is required to be accepted when the behavior is judged to be invalid and the order grabbing behavior is judged to be invalid, so that the medical profession and seriousness are ensured.
Of course, a service client can simultaneously register several medical specialties of different types according to different practice qualifications owned by the service client. The license qualification certificate should be a certificate issued by a professional approved by a national professional or a professional approved by a national administrative authority.
The original personal information such as sex and age on the inspection report can be seen only by the service client who waits for the successful order grabbing and confirms to receive the order. This flow arrangement is to better protect the privacy of the demanding user.
Step D in the flowchart, the service client feeds back order receiving information to the service platform after responding and confirming the order, wherein the order receiving information at least comprises the time of completing the answering and evaluating report and the practice number of the service client.
And E, feeding back order receiving information to the demand user side by the service platform.
In step F of the flowchart, the service platform immediately sends the answer and evaluation report to the requesting client after receiving the answer and evaluation report sent back by the service client, and the service client can accept the online consultation of the requesting client.
The embodiment of the invention has the beneficial social effects that: 1. an online professional service platform is provided, so that a person to be inspected can quickly obtain an inspection report and obtain professional answers and evaluations, and the experience of people is improved. 2. Providing more employment opportunities for professionals. 3. Medical examination reports made by hospitals or examination institutions of ordinary level can be distributed to professional institutions or professionals of higher level or more authoritative, and corresponding professional answering and evaluation services can be obtained; meanwhile, the problem of non-uniform medical resources in China can be solved at low cost.
Drawings
FIG. 1 is a flow diagram of a specific order embodiment of the present invention;
FIG. 2 is a flow diagram illustrating a non-order-specific embodiment of the present invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the embodiments of the present invention clearer, the embodiments of the present invention are further described below with reference to the accompanying drawings:
the embodiment discloses a distribution and answer management method for a test report, which comprises a distribution method for the test report and an answer management method for the test report.
The method for distributing the inspection report comprises the steps that a user at a demand side provides the inspection report to a specific Internet service platform through terminal equipment and requests the service platform to provide services of answering and evaluating the inspection report, a practitioner registered on the Internet service platform responds through the terminal equipment and determines to receive the service request (or called service order) and answers and evaluates the inspection report according to a set flow so as to make a professional report.
Such medical practitioners include, but are not limited to, medical inspectors, laboratory technicians, dieticians, and doctors with related professionals.
The distribution method of the inspection report further comprises the steps that a user of a demand party provides the inspection report to a specific Internet service platform through terminal equipment and appoints a practitioner registered on the Internet service platform with a hanging public practice number to provide answering and evaluation services for the inspection report; the appointed medical practitioner responds to the service request (or called service order) through the terminal equipment, confirms to accept the service request, answers and evaluates the inspection report according to a set flow, and then makes a professional report.
The solution management method of the inspection report comprises the following steps:
1) the practitioner is required to be a practitioner which has corresponding legal qualification and is registered as a service client on the service platform.
2) The professional answers the project contents on the inspection report professionally, and the professional reports for answering and evaluating the comparison between the values or the percentage of the values on the inspection report and the normal values (namely, the normal values calibrated by the industry standard or the specification), wherein the answer and the evaluation report should have objective scientific professional characteristics. That is, the professional report is formed by interpreting the professional terms on the examination report in a popular and easy-to-understand expression mode and method, answering the question of the user on the demand side and evaluating the examination report.
The solution and evaluation report also comprises evaluation made on whether the content of the inspection items of the inspection report is enough to cover the inspection items which are most needed to be solved or only important by the user of the demand side.
3) And correspondingly rewarding the medical practitioners who finish the business orders according to the regulations.
4) And correspondingly penalizing the medical practitioners violating the regulations.
The distribution method of the inspection report comprises a distribution process, wherein the distribution process comprises a distribution process of a specified order and a distribution process of a non-specified order.
The appointed order is an order which is appointed by a user of a demand party through terminal equipment (for easier memory and resolution, the order is called as a demand user end for short) and is provided with service by a professional executive related to a public practice number which is hung on a webpage of a specific Internet service platform, and the order is also called as a roll call order; the non-specified orders refer to all orders except the specified orders, and specifically refer to orders without checkout report categories (related medical departments) or/and without practice numbers.
It is understood that the background information of the relevant practitioners who disclose the job numbers on the web pages of a specific internet professional service platform is to require the user end to select the service characteristics and the professionals that are suitable for the user end.
Background information disclosure of related practitioners includes, but is not limited to, professional categories (or subjects) such as medical or laboratory subjects or nutritional subjects, years of work, job ratings, skills (subjects), personal reputation, and city.
The said license number is a service user with unique characteristic label automatically compiled by the service platform (or server) according to certain rule when it is registered as service user end; the registered service client has the opportunity to modify the practice number for a plurality of times before the order is received.
The embodiment discloses a distribution process of an inspection report, which specifically includes:
referring to fig. 1, the flow chart belongs to a distribution flow of a specified order, and includes:
step one 110 in the flowchart, where the step one 110 includes the service platform receiving the inspection report and the service information requesting to answer and evaluate sent by the demand user side.
To realize the instant message exchange function required in step one 110, the service platform, the requesting client and the terminal device of the practitioner (hereinafter referred to as "service client" for better memory and easier resolution) are installed with dedicated instant communication application programs; moreover, the requesting client needs to register as a requesting client with a unique feature tag after installing a dedicated instant messaging application program, otherwise, the requesting client is only in the identity of a 'tourist'.
Similarly, a service client must register as a service client with a unique feature tag after installing a dedicated instant messaging application.
In step two 111 in the flowchart, the service platform acquires the tag information corresponding to the demand user side. The label information generally includes a city location where the demand user terminal is located, a type of the inspection report, a practice number of a designated practitioner, and the like, which is called a designated order or a roll call order.
Step three 112 in the flowchart, the service platform generates a specific order according to the specific label information and sends the order to the service client with the specific practice number.
At the moment, the service platform sends a payment notice to the demand user side, and the demand user side enters the next step after paying; otherwise, the order is temporarily suspended beyond a set time until one party cancels the order.
Step four 113 in the flowchart, the service user end assigned with the executive number receives the order and then feeds back order receiving information to the service platform, wherein the order receiving information at least comprises the time for completing the answering and evaluation report. This setting is a deterministic reply to the requesting client, and the information to be transmitted is the time that the specified order has been accepted and the time to complete the specified order.
In addition, there may be another case where the specified order of the demand user side further includes the time when the order is completed; in these cases, if the service user terminal with the assigned license number cannot complete the assigned order within the assigned time, the service user terminal needs to respond within the set time; if the service client with the assigned license number can not respond within the set time, the service platform defaults that the service client with the assigned license number can not accept the assigned order and automatically replies a message to the demand client indicating that the assigned order can not be completed, and suggests the demand client to select other service clients additionally, or suggests the demand client to accept other service clients recommended by the service platform and closest to the demand of the assigned order.
Step five 114 in the flowchart, the service platform feeds back the order receiving information to the demand user side. And the service user terminal with the assigned license number feeds back order receiving information to the service platform after determining to receive the order, and the service platform feeds back the order receiving information to the demand user terminal in real time.
Step six 115 in the flowchart, after receiving the answer and evaluation report sent back by the service client, the service platform immediately sends the answer and evaluation report to the demand client, and the service client can accept the on-line consultation of the demand client.
After the service client with assigned license number determines to accept the order, the answer and evaluation report of the inspection report should be made within the specified or committed time, and the service client needs to accept the consultation of the requirement client on line (if necessary).
The professional report for answering and evaluating the test report comprises a text expression mode or a voice expression mode, can also be a mixed expression mode of video, voice and text, further comprises a mixed expression mode of pictures, graphs and voice and text, or is a combined expression mode of two or more than two of the above.
The service client receives a commitment reward at a commitment time after completing the order. The reward can also be understood as a reward.
At this point, the designated order is complete.
Referring to fig. 2, the flow chart belongs to the distribution flow of unspecified orders, and includes: step a120 in the flowchart, where the step a120 includes that the service platform receives a check report and service information requesting to answer and evaluate sent by a demand user side;
step a120 in the flowchart has the same meaning as step one 110 in the flowchart of fig. 1.
At the moment, the service platform sends a payment notice to the demand user side, and the demand user side enters the next step after paying; otherwise, the order is suspended temporarily after the set time is exceeded until the order is cancelled by the requesting client.
Step B121 in the flowchart, the service platform acquires tag information corresponding to the demand user terminal, where the tag information includes only the urban location where the demand user terminal is located and the category of the inspection report or only the urban location where the demand user terminal is located and the category of no inspection report; and the service client without the assigned license number belongs to the non-assigned order.
Step C122 in the flowchart, the service platform forms a first-stage label order according to the label information corresponding to the demand user side and the answer of the inspection report and the evaluated service information, and sends the first-stage label order to all the matched service user sides of the city where the demand user side is located, if the first-stage label order is sent and has no response within a preset time period, the sending of the second-stage label order to the service user sides of the adjacent cities is expanded, and if the second-stage label order is sent and has no response within the preset time period, the sending of the third-stage label order to all the service user sides nationwide is expanded until there is a response.
It can also be understood that the label order sent in the first stage is sent to all service clients in the regional city where the demand client is located, the label order sent in the second stage is sent to all service clients in the province where the demand client is located, and the label order sent in the third stage is sent to all service clients nationwide.
Generally, the order dispatching or order grabbing is carried out on business areas which belong to unspecified orders and are divided according to national administrative regions so as to increase the experience of demand users. Because the service users and the demand users in the same area are relatively close to each other in terms of the geomantic and personage, the language customs and even the local policy, and are easy to communicate.
The order issuing mode of the non-specified order is mainly carried out in an order grabbing mode, namely, the service platform discloses the content of the non-specified order which needs to be solved and evaluated by the inspection report to all service user terminals which are registered in the urban area according to the urban position where the demand user terminal is located; all service clients registered in the urban area and registered to be of the same or similar medical or inspection category can preempt the unspecified order.
The service client for performing the order grabbing needs to pay attention that the medical professional (or the practice professional) registered by the service client needs to be the same as or close to the type of the inspection report of the order; otherwise, the order grabbing action is invalid. The service client determined as invalid order grabbing behavior needs to receive the penalty of the service platform to ensure the medical profession and seriousness.
Of course, a service client can simultaneously register several medical specialties of different types according to different practice qualifications owned by the service client. The license qualification certificate should be a certificate issued by a professional approved by a national professional or a professional approved by a national administrative authority.
The original personal information such as sex and age on the inspection report can be seen only by the service client who waits for the successful order grabbing and confirms to receive the order. This flow arrangement is to better protect the privacy of the demanding user.
Step D123 in the flowchart, the service client feeds back order receiving information to the service platform after responding to and confirming the order, where the order receiving information at least includes time for completing the answering and evaluation report and the job number of the service client.
Step E124 in the flowchart, the service platform feeds back the order receiving information to the demand user side. Step E124 is substantially the same as step five 114 in the flowchart, and is not described again here.
In step F125 of the flowchart, the service platform immediately sends the answer and evaluation report to the requesting ue after receiving the answer and evaluation report sent back by the service ue, and the service ue can accept the online consultation of the requesting ue. The content of step F125 is substantially the same as that of step six 115 in the flowchart, and is not described herein again.
The service client receives a commitment reward at a commitment time after completing the order.
At this point, the unspecified order is completed.
Of course, if the user end is required to continue providing other treatment services (including prescription of medicines, nutritional meal formula, etc.), the service platform can link or relay the treatment services to a professional medical institution or a professional doctor for treatment.
It should be understood that, according to the actual situation, the steps in the operation flow of the order may be combined or divided appropriately. The distribution method and the answer management method in the embodiment of the invention are also suitable for other related fields such as education and the like.
It should be noted that in the embodiments of the present invention, a server is also included, and the server includes hardware and adapted software and an effective communication network.
It should be understood that, the current server technology is mature, and the embodiments of the present invention may adopt the existing server technology solution, which is not described herein again.
Finally, it should be noted that the above examples are only used to illustrate the preferred technical solutions of the present invention, and the specific implementation of the present invention should not be considered to be limited to these descriptions; for those skilled in the art to which the invention relates, several simple deductions or alternative embodiments can be made without departing from the general concept of the invention, and these deductions or alternative embodiments should be considered as belonging to the protection scope of the invention.
Claims (10)
1. A method for distribution and reply management of inspection reports, characterized by: the method comprises a distribution method of the inspection report and a solution management method of the inspection report; the method for distributing the inspection report comprises the steps that a user at a demand side provides the inspection report to a specific Internet service platform through terminal equipment and requests the Internet service platform to perform the service of answering and evaluating the inspection report, a practitioner registered in the Internet service platform responds through the terminal equipment and determines to receive the service request, answers and evaluates the inspection report according to a set flow, and then a professional report is made.
2. The distribution and reply management method of the inspection report according to claim 1, wherein: the distribution method of the inspection report further comprises the steps that a user of a demand party provides the inspection report to a specific Internet service platform through terminal equipment, and a practitioner who registers on the Internet service platform and has a registered hanging public practice number is designated to provide answering and evaluation services for the inspection report; the appointed practitioner responds through the terminal equipment and confirms to receive the service request, and answers and evaluates the inspection report according to a set flow so as to make a professional report.
3. A distribution and reply management method of inspection reports according to claim 1 or 2, characterized in that: the distribution method of the inspection report comprises a distribution process of a specified order and a distribution process of a non-specified order.
4. The distribution and solution management method of inspection reports according to claim 1 or 2, characterized in that the solution management method of inspection reports comprises:
1) the practitioner has to have corresponding legal qualification and register as a practitioner at the service user end on the service platform;
2) the professional interpretation of the item contents on the examination report by the practitioner, and the answer and evaluation of the professional report by comparing the values on the examination report with the normal values should have objective scientific and professional characteristics.
5. The method as claimed in claim 1, 2 or 4, wherein the solution and evaluation report includes instructive opinions on whether the content of the test items in the test report is sufficient to cover the most resolvable or only important test items of the user.
6. The method for managing the distribution and the answer of the inspection report according to claim 1, 2, 4 or 5, wherein the answer and the evaluation report of the inspection report include a text expression mode or a voice expression mode, a mixed expression mode of video, voice and text, and a mixed expression mode of pictures, graphs, and text and voice.
7. The collation management method according to claim 3, wherein said distribution flow of the designated order includes:
the method comprises the following steps that firstly, a service platform receives a check report sent by a demand user side and service information which requests to answer and evaluate;
step two, the service platform acquires the label information corresponding to the demand user side; the label information generally comprises a city position where a demand user side is located, a type of a check report and a job execution number of a designated practitioner;
step three, the service platform generates a specified order according to the specified label information and sends the order to a service user side with a specified practice number;
step four, the service user end assigned with the executive number receives the order and then feeds back order receiving information to the service platform, wherein the order receiving information at least comprises time for completing answering and evaluating reports;
step five, the service platform feeds back order receiving information to the demand user side;
and step six, the service platform immediately sends the answer and the evaluation professional report to the demand user side after receiving the answer and the evaluation professional report sent back by the service user side, and can receive the consultation of the demand user side on line.
8. The checkout report distribution and reply management method according to claim 3, wherein the non-specific order distribution process comprises:
a, a service platform receives a check report sent by a demand user side and service information which requests to answer and evaluate;
b, the service platform acquires label information corresponding to the demand user side, wherein the label information only comprises the urban position where the demand user side is located and the type of the inspection report or only the urban position without the type of the inspection report;
step C, the service platform forms a first-stage label order according to the label information corresponding to the demand user side and the service information answered and evaluated by the inspection report, and sends the first-stage label order to all matched service user sides of the city where the demand user side is located, if the first-stage label order is sent and has no response within a preset time period, the second-stage label order is sent to the service user sides of the adjacent cities in an expanded mode, and if the second-stage label order is sent and has no response within the preset time period, the third-stage label order is sent to all service user sides nationwide in an expanded mode until the third-stage label order is sent;
step D, feeding back order receiving information to the service platform after the first response and confirmation of the service user side receives the order, wherein the order receiving information at least comprises time for completing answering and evaluation reports and a job practice number of the service user side;
e, the service platform feeds back order receiving information to the demand user side;
and F, the service platform immediately sends the answer and the evaluation professional report to the demand user side after receiving the answer and the evaluation professional report sent back by the service user side, and the service user side receives the on-line consultation of the demand user side.
9. The inspection report distribution and reply management method according to claim 3, wherein the distribution process further comprises a payment step.
10. The method for distribution and reply management of inspection reports according to claim 7 or 8, wherein said steps further comprise a payment step.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202111233180.4A CN114155929A (en) | 2021-10-22 | 2021-10-22 | Distribution and answer management method for inspection report |
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| Application Number | Priority Date | Filing Date | Title |
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| CN202111233180.4A CN114155929A (en) | 2021-10-22 | 2021-10-22 | Distribution and answer management method for inspection report |
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| Publication Number | Publication Date |
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| CN114155929A true CN114155929A (en) | 2022-03-08 |
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| CN202111233180.4A Pending CN114155929A (en) | 2021-10-22 | 2021-10-22 | Distribution and answer management method for inspection report |
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