CN114120697A - Three-party call method and device applied to parking lot - Google Patents
Three-party call method and device applied to parking lot Download PDFInfo
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- CN114120697A CN114120697A CN202111220280.3A CN202111220280A CN114120697A CN 114120697 A CN114120697 A CN 114120697A CN 202111220280 A CN202111220280 A CN 202111220280A CN 114120697 A CN114120697 A CN 114120697A
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- 238000012423 maintenance Methods 0.000 claims abstract description 93
- 238000004891 communication Methods 0.000 claims abstract description 57
- 238000012790 confirmation Methods 0.000 claims description 8
- 238000012545 processing Methods 0.000 claims description 8
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- G—PHYSICS
- G08—SIGNALLING
- G08G—TRAFFIC CONTROL SYSTEMS
- G08G1/00—Traffic control systems for road vehicles
- G08G1/14—Traffic control systems for road vehicles indicating individual free spaces in parking areas
- G08G1/141—Traffic control systems for road vehicles indicating individual free spaces in parking areas with means giving the indication of available parking spaces
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
- H04M1/725—Cordless telephones
Abstract
The application discloses a three-party call method and device applied to a parking lot, which are used for timely and efficiently communicating three-party personnel through a three-party call platform so as to improve the efficiency of problem solving. The method comprises the following steps: the remote server receives a request message sent by a customer service end of the operation and maintenance platform, wherein the request message is used for requesting to establish three-way communication among the customer service end of the operation and maintenance platform, a target user end and a target parking lot property end; the remote server establishes a three-party call platform and pulls a customer service end of the operation and maintenance platform into the three-party call platform; the remote server determines a target user side and a target parking lot property side according to the request message; the remote server sends a first invitation notification to the target user side so that the target user side can enter the three-party communication platform through the first invitation notification; and the remote server sends a second invitation notification to the target parking lot property end, so that the target parking lot property end enters the three-party communication platform through the second invitation notification.
Description
Technical Field
The application relates to the field of data communication, in particular to a three-party call method and device applied to a parking lot.
Background
As the holding capacity of automobiles increases at a rapid pace, the number of automobiles is also increasing. Parking problems have become a ubiquitous problem for urban parking lot management. Wisdom parking arises as soon as possible, and convenient services such as mobile payment, mobile application, automatic identification can be provided for the user to unmanned on duty parking area management system, and present parking area majority all adopts unmanned on duty's system.
However, in an unattended parking lot, when a user encounters a problem in the parking lot and needs parking lot operation and maintenance customer service and parking lot property staff to assist in solving the problem, the user often can only unilaterally contact the parking lot operation and maintenance customer service or the parking lot property staff, and if the parking lot operation and maintenance customer service and the parking lot property staff mutually imports for dumping responsibility, the communication efficiency may be reduced, so that the problem of the user cannot be solved in time, and the user experience is reduced.
Disclosure of Invention
The application provides a three-party call method and device applied to a parking lot, which are used for three-party personnel to perform timely and efficient communication through a three-party call platform so as to improve the efficiency of problem solving.
The application provides a three-party call method applied to a parking lot in a first aspect, which comprises the following steps:
the remote server receives a request message sent by a customer service end of the operation and maintenance platform, wherein the request message is used for requesting to establish three-way communication among the customer service end of the operation and maintenance platform, a target user end and a target parking lot property end;
the remote server establishes a three-way call platform and pulls the operation and maintenance platform customer service end into the three-way call platform;
the remote server determines the target user terminal and the target parking lot property terminal according to the request message;
the remote server sends a first invitation notification to the target user side, so that the target user side enters the three-party communication platform through the first invitation notification;
and the remote server sends a second invitation notification to the target parking lot property terminal, so that the target parking lot property terminal enters the three-party communication platform through the second invitation notification.
Optionally, the sending, by the remote server, the first invitation notification to the target user side includes:
the remote server acquires the registration information registered by the target user side in the operation and maintenance platform;
the remote server acquires a first number of the target user side according to the registration information;
and the remote server sends a first invitation notification to the target user side according to the first number.
Optionally, after the remote server sends the first invitation notification to the target user side, the method further includes:
the remote server receives a second number of the target user side sent by the operation and maintenance platform customer service side;
and if the first number is inconsistent with the second number, the remote server resends the first invitation notification to the target user side according to the second number.
Optionally, the determining, by the remote server, the target parking lot property end according to the request message includes:
the remote server acquires the current position information of the target user side according to the request message;
and the remote server determines the target parking lot property terminal according to the position information.
Optionally, after the remote server sends the second invitation notification to the target parking lot property, the method further includes:
when the remote server receives a management request sent by the target user side, the operation and maintenance platform customer service side or the target parking lot property side, the remote server manages the three-party call according to the management request;
the management request comprises a video call request, a voice call request or a microphone closing request.
Optionally, after the remote server sends the second invitation notification to the target parking lot property, the method further includes:
and when the remote server receives a call ending request sent by any one of the operation and maintenance platform customer service end, the target user end or the target parking lot property end, the remote server eliminates the three-party call from a requesting party sending the call ending request.
Optionally, after the remote server removes the three-party call from the requester who sends the call end request according to the call end request, the method further includes:
and the remote server converts the three-party call into a one-to-one call.
Optionally, after the remote server sends the second invitation notification to the target parking lot property, the method further includes:
and when the remote server receives the call ending requests sent by the operation and maintenance platform customer service end, the target user end and the target parking lot property end, the remote server ends the three-party call.
Optionally, the first invitation notification and the second invitation notification include a link to the three-way platform and a confirmation code.
The second aspect of the present application provides a three-party communication device applied to a parking lot, including:
the system comprises a first receiving unit, a second receiving unit and a third receiving unit, wherein the first receiving unit is used for receiving a request message sent by a customer service end of an operation and maintenance platform, and the request message is used for requesting to establish three-way communication among the customer service end of the operation and maintenance platform, a target user end and a target parking lot property end;
the processing unit is used for establishing a three-party communication platform and pulling the operation and maintenance platform customer service end into the three-party communication platform;
the determining unit is used for determining the target user terminal and the target parking lot property terminal according to the request message;
a first sending unit, configured to send a first invitation notification to the target user side, so that the target user side enters the three-party call platform through the first invitation notification;
and the second sending unit is used for sending a second invitation notification to the target parking lot property terminal, so that the target parking lot property terminal enters the three-party communication platform through the second invitation notification.
Optionally, the first sending unit is specifically configured to:
acquiring registration information registered by the target user side in an operation and maintenance platform;
acquiring a first number of the target user side according to the registration information;
and sending a first invitation notification to the target user side according to the first number.
Optionally, the apparatus further comprises:
the second receiving unit is used for receiving a second number of the target user side sent by the operation and maintenance platform customer service side;
a third sending unit, configured to resend the first invitation notification to the target user end according to the second number if the first number is inconsistent with the second number.
Optionally, the determining unit is specifically configured to:
acquiring the current position information of the target user side according to the request message;
and determining the target parking lot property terminal according to the position information.
Optionally, the apparatus further comprises:
the management unit is used for managing the three-party call according to the management request when receiving the management request sent by the target user side, the operation and maintenance platform customer service side or the target parking lot property side; the management request comprises a video call request, a voice call request or a microphone closing request.
Optionally, the apparatus further comprises:
and the removing unit is used for removing the three-party call from a requester sending the call ending request when receiving the call ending request sent by any one of the operation and maintenance platform customer service end, the target user end or the target parking lot property end.
Optionally, the apparatus further comprises:
and the conversion unit is used for converting the three-party call into a one-to-one call.
Optionally, the apparatus further comprises:
and the ending unit is used for ending the three-party call when receiving call ending requests sent by the operation and maintenance platform customer service end, the target user end and the target parking lot property end.
Optionally, the first invitation notification and the second invitation notification include a link to the three-way platform and a confirmation code.
The third aspect of the present application provides a three-party communication device applied to a parking lot, the device including:
the device comprises a processor, a memory, an input and output unit and a bus;
the processor is connected with the memory, the input and output unit and the bus;
the memory stores a program, and the processor calls the program to execute the third-party call method between the application and the parking lot, which is optional in any one of the first aspect and the first aspect.
A fourth aspect of the present application provides a computer-readable storage medium, on which a program is stored, where the program, when executed on a computer, executes a three-party call method applied to a parking lot, which is selectable according to any one of the first aspect and the first aspect.
According to the technical scheme, the method has the following advantages: the remote server establishes a three-party communication platform among a customer service end of the operation and maintenance platform, a target user end and a target parking lot property end. Three parties of the operation and maintenance platform customer service, the target user and the target parking lot property personnel can be communicated in time and efficiently through the three-party communication platform, so that the problem solving efficiency is improved, and the user experience is improved.
Drawings
In order to more clearly illustrate the technical solutions in the present application, the drawings needed to be used in the description of the embodiments will be briefly introduced below, and it is obvious that the drawings in the following description are only some embodiments of the present application, and it is obvious for those skilled in the art to obtain other drawings without creative efforts.
Fig. 1 is a schematic flowchart of an embodiment of a three-party call method applied to a parking lot according to the present application;
fig. 2 is a schematic flowchart of another embodiment of a three-party call method applied to a parking lot according to the present application;
fig. 3 is a schematic structural diagram of an embodiment of a three-party communication device applied to a parking lot according to the present application;
fig. 4 is a schematic structural diagram of another embodiment of a three-party communication device applied to a parking lot according to the present application;
fig. 5 is a schematic structural diagram of an embodiment of a three-party communication device applied to a parking lot according to the present application.
Detailed Description
The application provides a three-party call method and device applied to a parking lot, which are used for timely and efficient communication among a user, a customer service of an operation and maintenance platform and parking lot property staff through a three-party call platform, so that the problem solving efficiency is improved.
It should be noted that the three-party call method applied to the parking lot can be applied to a terminal and can also be applied to a remote server, for example, the terminal can be a fixed terminal such as a smart phone or a computer, a tablet computer, a smart television, a smart watch, a portable computer terminal and a desktop computer. For convenience of illustration, the remote server is taken as an execution subject for illustration in the present application.
Referring to fig. 1, fig. 1 is a diagram illustrating an embodiment of a three-party call method applied to a parking lot, where the method includes:
101. the remote server receives a request message sent by a customer service end of the operation and maintenance platform, wherein the request message is used for requesting to establish three-way communication among the customer service end of the operation and maintenance platform, a target user end and a target parking lot property end;
in this embodiment, when the operation and maintenance platform customer service end receives a message that a target user encounters a problem in a parking lot and the operation and maintenance platform customer service end or a parking lot worker is not in the parking lot where the target user is located, the operation and maintenance platform customer service end sends a request message for establishing a three-way call to the remote server. At the moment, the operation and maintenance platform customer service end determines a target customer end and a target parking lot property end, packs the information of the determined target customer end and the information of the target parking lot property end in a request message and sends the request message to the remote server. For example: the target user finds that parking fees are deducted more when getting in and out of the entrance and exit of the parking lot, at the moment, the target user contacts the operation and maintenance platform customer service through the target user side, the operation and maintenance platform customer service considers that the problem can be solved only by the assistance of the target parking lot property staff, at the moment, the operation and maintenance platform customer service sends a request message to the remote server through the operation and maintenance platform customer service side, and the request message is used for establishing three-way communication among the target user side, the target parking lot property side and the operation and maintenance platform customer service side.
102. The remote server establishes a three-party call platform and pulls a customer service end of the operation and maintenance platform into the three-party call platform;
in this embodiment, the remote server responds to the request of the operation and maintenance platform customer service end to establish the three-way call, and processes the request, that is, calls the resource of the remote server to establish the three-way call platform, and provides data support and data processing for the three-way call platform.
103. The remote server determines a target user side and a target parking lot property side according to the request message;
in this embodiment, since the request message includes the information of the target user terminal and the information of the target parking lot property terminal, the remote server may determine the target user terminal and the target parking lot property terminal according to the information of the target user terminal and the information of the target parking lot property terminal. Or, the remote server may also determine the target parking lot property end of the parking lot where the current target user end is currently located according to the position information of the target user end.
104. The remote server sends a first invitation notification to the target user side so that the target user side can enter the three-party communication platform through the first invitation notification;
in this embodiment, the remote server may send the first invitation notification to the target user terminal in a form of a short message, and establish a call between the operation and maintenance service terminal and the target user terminal in a form of a short message. The first invitation notification carries a link to the three-way platform and a confirmation code. For example: and the target user side receives a first invitation notification sent by the remote server in a short message form, enters the three-party communication platform through the link of the three-party communication platform carried by the first invitation notification, verifies the identity through the confirmation code and then joins the communication with the operation and maintenance platform customer service side. Or, the remote server may also establish a data communication channel with the target user terminal, and send the first invitation notification to the target user terminal through the data communication channel.
In this embodiment, the remote server sends the first invitation notification to the target user side in the form of a short message, and in the process of establishing the three-way call by using the short message channel, the mobile internet data communication channel of the target user side is not affected, so that the internet speed of the target user side is not affected, and the user experience is improved.
105. And the remote server sends a second invitation notification to the target parking lot property end, so that the target parking lot property end enters the three-party communication platform through the second invitation notification.
In this embodiment, the remote server may send a second invitation notification to the target parking lot property in a form of a short message, and establish a three-party call between the operation and maintenance customer service end, the target user end, and the target parking lot property in a form of a short message. The second invitation notification carries a link to the three-way platform and a confirmation code. For example: and the target parking lot property terminal receives a second invitation notification sent by the remote server in a short message form, enters the three-party communication platform through the link of the three-party communication platform carried by the second invitation notification, verifies the identity through the confirmation code and then joins the three-party communication with the operation and maintenance platform customer service terminal and the target user terminal. Or, the remote server may also establish a data communication channel with the target parking lot property terminal, and send the second invitation notification to the target parking lot property terminal through the data communication channel.
In this embodiment, the remote server establishes a three-way call platform between the operation and maintenance platform customer service end, the target user end and the target parking lot property end. Three parties of the operation and maintenance platform customer service, the target user and the target parking lot property worker can be communicated efficiently in time through the three-party communication platform, so that the problem solving efficiency is improved, and the user experience is improved. And operation and maintenance platform customer service and target parking area property staff also can long-rangely solve the problem for the user without going to the scene, suit with current unmanned on duty's wisdom parking area system, promoted operation and maintenance platform customer service and parking area property staff's work efficiency and work experience.
Referring to fig. 2, fig. 2 is another embodiment of a three-party call method applied to a parking lot according to the present application, where the method includes:
201. the remote server receives a request message sent by a customer service end of the operation and maintenance platform, wherein the request message is used for requesting to establish three-way communication among the customer service end of the operation and maintenance platform, a target user end and a target parking lot property end;
202. the remote server establishes a three-party call platform and pulls a customer service end of the operation and maintenance platform into the three-party call platform;
203. The remote server determines a target user side and a target parking lot property side according to the request message;
in this embodiment, the remote server may directly determine the target parking lot property end according to the request message, or the remote server obtains the current location information of the target user end according to the request message; and the remote server determines the target parking lot property end according to the position information. For example: and the target user side encounters a problem in the parking lot A, and the remote server determines the property end A for managing the parking lot A as the property end of the target parking lot.
In this embodiment, it is determined that the target parking lot property end can accurately find property personnel capable of solving the problem for the target user according to the current position information of the target user end, so that the problem solving efficiency is improved, and the user experience is improved.
204. The remote server sends a first invitation notification to the target user side so that the target user side can enter the three-party communication platform through the first invitation notification;
in this embodiment, the remote server obtains registration information of a target user terminal registered in the operation and maintenance platform; the remote server acquires a first number of a target user side according to the registration information; and the remote server sends a first invitation notification to the target user side according to the first number. For example: and if the first number of the target user side is A, the remote server sends a first invitation notification to the number A.
205. The remote server receives a second number of the target user side sent by the customer service side of the operation and maintenance platform;
in this embodiment, when the operation and maintenance platform service end receives the message that the first invitation notification is not received and is fed back by the target user end, the operation and maintenance platform service end obtains the latest number of the target user end, that is, the second number, and sends the second number to the remote server. For example: and the operation and maintenance platform customer service end acquires that the latest number of the target user end is B, and then sends the latest number B to the remote server.
206. If the first number is inconsistent with the second number, the remote server resends the first invitation notification according to the second number;
in this embodiment, after receiving the second number, the remote server matches the second number with a first number registered by the user in the operation and maintenance platform system, and if the first number is inconsistent with the second number, it indicates that the target user terminal has changed the number. At this point, the remote server will resend the first invitation notification to the second number. For example: the number filled when the target user side registers in the operation and maintenance platform system is A, after a period of time, the target user changes the number of the target user side to B, and at the moment, if the remote server continues to send the first invitation notification to the number A, the target user side cannot receive the first invitation notification. When the target user reflects to the operation and maintenance customer service end that the operation and maintenance customer service end does not receive the first invitation notification, the operation and maintenance customer service end obtains the current number B of the target user end at the moment and sends the number B to the remote server, and when the remote server judges that the number A is inconsistent with the number B, the remote server sends the first invitation notification to the number B at the moment.
207. The remote server sends a second invitation notification to the target parking lot property terminal, so that the target parking lot property terminal enters the three-party communication platform through the second invitation notification;
step 207 in this embodiment is similar to step 105 in the above embodiments, and detailed description thereof is omitted here.
208. When the remote server receives a management request sent by a target user side, an operation and maintenance platform customer service side or a target parking lot property side, the remote server manages the three-party call according to the management request, wherein the management request comprises a video call request, a voice call request or a microphone closing request;
optionally, in this embodiment, in the process of the three-way call, when the target user side detects that the target user clicks the video call icon, the target user side generates a video call request and sends the request to the remote server, and the remote server receives the video call request and calls server resources to manage the three-way call. For example: the method comprises the steps that a target user side initiates a video call request according to the requirement, at the moment, a remote server receives the video call request, the remote server calls video call resources and pulls the target user side, an operation and maintenance platform customer service side and a target parking lot property side into the video call, and the operation and maintenance platform customer service side and the target parking lot property side can determine whether to start the video call or only access the voice call according to the actual conditions of the operation and maintenance platform customer service side and the target parking lot property side.
209. When the remote server receives a call ending request sent by any one of a customer service end of an operation and maintenance platform, a target user end or a target parking lot property end, the remote server eliminates a three-party call from a requester sending the call ending request;
optionally, in this embodiment, after the end of the communication between the three-party call and the other two ends, any end of the three-party call may initiate a call end request to the remote server. And the remote server eliminates the three-party call from the requester according to the request of the requester. For example: the target parking lot property terminal refunds the multi-deducted money of the target user when the target user goes in and out of the parking lot exit to the account of the target user, the target parking lot property terminal can initiate a call ending request, the remote server rejects the three-party call from the target parking lot property terminal after receiving the call ending request sent by the target parking lot property terminal, and only the operation and maintenance platform customer service terminal and the user terminal are still in the three-party call platform and continue to communicate other problems through the three-party call platform.
In this embodiment, the remote server initiates a call ending request according to any party after completing the work, and removes the three-party call, which is beneficial to improving the work efficiency of the operation and maintenance platform customer service and the parking lot property personnel, also reduces the call congestion degree of other users requesting to access the call with the operation and maintenance platform customer service or the parking lot property personnel, and improves the work efficiency of the whole system.
210. The remote server converts the three-party call into a one-to-one call;
optionally, in this embodiment, when the remote server detects that only any two ends remain in the triple-party call platform to continue the call, the remote server converts the triple-party call into a one-to-one call.
In this embodiment, the conversion of the three-party call into the one-to-one call can save resources of the remote server and network resources, and compared with the one-to-one call, the possibility of call delay of the three-party call is higher, and the conversion into the one-to-one call can improve the call quality.
211. And when the remote server receives the call ending requests sent by the operation and maintenance platform customer service end, the target user end and the target parking lot property end, the remote server ends the three-party call.
Optionally, in this embodiment, after the problem is solved, the operation and maintenance platform customer service end, the target user end, and the parking lot property end all send a call end request to the remote server, and at this time, the remote server ends the three-way call and releases the remote server resources.
In this embodiment, when the three-party call is finished, the remote server releases the server resource, so that preparation for setting up the three-party call platform is made for the next three-party call request, data support and data processing are provided for the next three-party call platform, and the congestion degree of the request end of the next three-party call entering the three-party call platform is reduced.
Referring to fig. 3, fig. 3 is a diagram illustrating an embodiment of a three-party communication device applied to a parking lot, the device including:
the first receiving unit 301 is configured to receive a request message sent by a customer service end of an operation and maintenance platform, where the request message is used to request establishment of a three-way call between the customer service end of the operation and maintenance platform, a target user end, and a target parking lot property end;
the processing unit 302 is configured to establish a three-way call platform, and pull the operation and maintenance platform customer service end into the three-way call platform;
a determining unit 303, configured to determine a target user end and a target parking lot property end according to the request message;
a first sending unit 304, configured to send a first invitation notification to the target ue, so that the target ue enters the three-party call platform through the first invitation notification;
a second sending unit 305, configured to send a second invitation notification to the target parking lot property end, so that the target parking lot property end enters the three-party call platform through the second invitation notification.
In this embodiment, after the processing unit 302 establishes the three-way communication platform, the operation and maintenance platform customer service end, the target user end and the target parking lot property end are pulled into the three-way communication platform, so that the operation and maintenance platform customer service end, the target user end and the parking lot property worker can communicate efficiently and timely through the three-way communication platform, thereby improving the problem solving efficiency and further improving the user experience.
Referring to fig. 4, the following provides a detailed description of a three-party communication device applied to a parking lot, where fig. 4 is another embodiment of the three-party communication device applied to a parking lot, the device includes:
a first receiving unit 401, configured to receive a request message sent by a customer service end of an operation and maintenance platform, where the request message is used to request establishment of a three-way call between the customer service end of the operation and maintenance platform, a target user end, and a target parking lot property end;
a processing unit 402, configured to establish a three-way call platform, and pull the operation and maintenance platform customer service end into the three-way call platform;
a determining unit 403, configured to determine a target user end and a target parking lot property end according to the request message;
a first sending unit 404, configured to send a first invitation notification to the target user side, so that the target user side enters the three-party call platform through the first invitation notification;
a second sending unit 405, configured to send a second invitation notification to the target parking lot property end, so that the target parking lot property end enters the three-party call platform through the second invitation notification.
Optionally, the first sending unit 404 is specifically configured to:
acquiring registration information registered by the target user side in the operation and maintenance platform;
acquiring a first number of the target user side according to the registration information;
and sending a first invitation notification to the target user terminal according to the first number.
Optionally, the apparatus further comprises:
a second receiving unit 406, configured to receive a second number of the target user side sent by the operation and maintenance platform customer service end;
a third sending unit 407, configured to resend the first invitation notification to the target ue according to the second number if the first number is inconsistent with the second number.
Optionally, the determining unit 403 is specifically configured to:
acquiring the current position information of the target user terminal according to the request message;
and determining the target parking lot property end according to the position information.
Optionally, the apparatus further comprises:
the management unit 408 is configured to manage the three-party call according to a management request when receiving the management request sent by the target user side, the operation and maintenance platform customer service side, or the target parking lot property side; the management request includes a video call request, a voice call request, or a microphone off request.
Optionally, the apparatus further comprises:
and the rejecting unit 409 is configured to reject the three-party call from the requesting party sending the call ending request when receiving the call ending request sent by any one of the operation and maintenance platform customer service end, the target user end, or the target parking lot property end.
Optionally, the apparatus further comprises:
a conversion unit 410, configured to convert the three-party call into a one-to-one call.
Optionally, the apparatus further comprises:
the ending unit 411 is configured to end the three-party call when receiving call ending requests sent by the operation and maintenance platform customer service end, the target user end, and the target parking lot property end.
Optionally, the first invitation notification and the second invitation notification include a link to the three-way platform and a confirmation code.
In the system of this embodiment, the functions of each unit correspond to the steps in the method embodiment shown in fig. 2, and are not described herein again.
Referring to fig. 5, fig. 5 is an embodiment of the three-party communication device applied to the parking lot, where the device includes:
a processor 501, a memory 502, an input/output unit 503, and a bus 504;
the processor 501 is connected with the memory 502, the input/output unit 503 and the bus 504;
the memory 502 holds a program, and the processor 501 calls the program to execute any one of the three-party calling methods applied to the parking lot.
The present application also relates to a computer-readable storage medium having a program stored thereon, wherein the program, when executed on a computer, causes the computer to execute a three-party call method as any one of the above methods applied to a parking lot.
It is clear to those skilled in the art that, for convenience and brevity of description, the specific working processes of the above-described systems, apparatuses and units may refer to the corresponding processes in the foregoing method embodiments, and are not described herein again.
In the several embodiments provided in the present application, it should be understood that the disclosed system, apparatus and method may be implemented in other manners. For example, the above-described apparatus embodiments are merely illustrative, and for example, the division of the units is only one logical division, and other divisions may be realized in practice, for example, a plurality of units or components may be combined or integrated into another system, or some features may be omitted, or not executed. In addition, the shown or discussed mutual coupling or direct coupling or communication connection may be an indirect coupling or communication connection through some interfaces, devices or units, and may be in an electrical, mechanical or other form.
The units described as separate parts may or may not be physically separate, and parts displayed as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the units can be selected according to actual needs to achieve the purpose of the solution of the embodiment.
In addition, functional units in the embodiments of the present application may be integrated into one processing unit, or each unit may exist alone physically, or two or more units are integrated into one unit. The integrated unit can be realized in a form of hardware, and can also be realized in a form of a software functional unit.
The integrated unit, if implemented in the form of a software functional unit and sold or used as a stand-alone product, may be stored in a computer readable storage medium. Based on such understanding, the technical solution of the present application may be substantially implemented or contributed to by the prior art, or all or part of the technical solution may be embodied in a software product, which is stored in a storage medium and includes instructions for causing a computer device (which may be a personal computer, a server, or a network device) to execute all or part of the steps of the method according to the embodiments of the present application. And the aforementioned storage medium includes: a U-disk, a removable hard disk, a read-only memory (ROM), a Random Access Memory (RAM), a magnetic disk or an optical disk, and the like.
Claims (10)
1. A three-party call method applied to a parking lot is characterized by comprising the following steps:
the remote server receives a request message sent by a customer service end of the operation and maintenance platform, wherein the request message is used for requesting to establish three-way communication among the customer service end of the operation and maintenance platform, a target user end and a target parking lot property end;
the remote server establishes a three-way call platform and pulls the operation and maintenance platform customer service end into the three-way call platform;
the remote server determines the target user terminal and the target parking lot property terminal according to the request message;
the remote server sends a first invitation notification to the target user side, so that the target user side enters the three-party communication platform through the first invitation notification;
and the remote server sends a second invitation notification to the target parking lot property terminal, so that the target parking lot property terminal enters the three-party communication platform through the second invitation notification.
2. The three-party calling method applied to the parking lot according to claim 1, wherein the sending of the first invitation notification to the target user side by the remote server comprises:
the remote server acquires the registration information registered by the target user side in the operation and maintenance platform;
the remote server acquires a first number of the target user side according to the registration information;
and the remote server sends a first invitation notification to the target user side according to the first number.
3. The three-party calling method applied to the parking lot according to claim 2, wherein after the remote server sends the first invitation notification to the target user terminal, the method further comprises:
the remote server receives a second number of the target user side sent by the operation and maintenance platform customer service side;
and if the first number is inconsistent with the second number, the remote server resends the first invitation notification to the target user side according to the second number.
4. The three-party call method applied to the parking lot according to claim 1, wherein the step of determining the target parking lot property end by the remote server according to the request message comprises the steps of:
the remote server acquires the current position information of the target user side according to the request message;
and the remote server determines the target parking lot property terminal according to the position information.
5. The three-party call method applied to the parking lot according to any one of claims 1 to 4, wherein after the remote server sends a second invitation notification to the target parking lot property terminal, the method further comprises:
when the remote server receives a management request sent by the target user side, the operation and maintenance platform customer service side or the target parking lot property side, the remote server manages the three-party call according to the management request;
the management request comprises a video call request, a voice call request or a microphone closing request.
6. The three-party call method applied to the parking lot according to any one of claims 1 to 4, wherein after the remote server sends a second invitation notification to the target parking lot property terminal, the method further comprises:
and when the remote server receives a call ending request sent by any one of the operation and maintenance platform customer service end, the target user end or the target parking lot property end, the remote server eliminates the three-party call from a requesting party sending the call ending request.
7. The three-party call method applied to the parking lot according to claim 6, wherein after the remote server eliminates the three-party call from the requesting party sending the call end request according to the call end request, the method further comprises:
and the remote server converts the three-party call into a one-to-one call.
8. The three-party call method applied to the parking lot according to any one of claims 1 to 4, wherein after the remote server sends a second invitation notification to the target parking lot property terminal, the method further comprises:
and when the remote server receives the call ending requests sent by the operation and maintenance platform customer service end, the target user end and the target parking lot property end, the remote server ends the three-party call.
9. The three-party call method applied to the parking lot according to any one of claims 1 to 4, wherein the first invitation notification and the second invitation notification contain a link to the three-party call platform and a confirmation code.
10. A three-party communicator for use in a parking lot, the system comprising:
the system comprises a receiving unit, a service unit and a service unit, wherein the receiving unit is used for receiving a request message sent by a customer service end of an operation and maintenance platform, and the request message is used for requesting to establish three-way communication among the customer service end of the operation and maintenance platform, a target user end and a target parking lot property end;
the processing unit is used for establishing a three-party communication platform and pulling the operation and maintenance platform customer service end into the three-party communication platform;
the determining unit is used for determining the target user terminal and the target parking lot property terminal according to the request message;
a first sending unit, configured to send a first invitation notification to the target user side, so that the target user side enters the three-party call platform through the first invitation notification;
and the second sending unit is used for sending a second invitation notification to the target parking lot property terminal, so that the target parking lot property terminal enters the three-party communication platform through the second invitation notification.
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| CN202111220280.3A CN114120697A (en) | 2021-10-20 | 2021-10-20 | Three-party call method and device applied to parking lot |
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| CN202111220280.3A CN114120697A (en) | 2021-10-20 | 2021-10-20 | Three-party call method and device applied to parking lot |
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| EP3366869A1 (en) * | 2017-02-22 | 2018-08-29 | SHB Hebezeugbau GmbH | Control system for automatic car parks |
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