CN114116099A - Operation guiding method and device for intelligent equipment of bank - Google Patents
Operation guiding method and device for intelligent equipment of bank Download PDFInfo
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- CN114116099A CN114116099A CN202111406685.6A CN202111406685A CN114116099A CN 114116099 A CN114116099 A CN 114116099A CN 202111406685 A CN202111406685 A CN 202111406685A CN 114116099 A CN114116099 A CN 114116099A
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- 238000000034 method Methods 0.000 title claims abstract description 32
- 238000004590 computer program Methods 0.000 claims description 27
- 238000005192 partition Methods 0.000 claims description 11
- 238000013473 artificial intelligence Methods 0.000 abstract description 2
- 238000010586 diagram Methods 0.000 description 14
- 238000012545 processing Methods 0.000 description 5
- 230000006870 function Effects 0.000 description 4
- 239000012634 fragment Substances 0.000 description 2
- 238000004364 calculation method Methods 0.000 description 1
- 238000010801 machine learning Methods 0.000 description 1
- 238000004519 manufacturing process Methods 0.000 description 1
- 230000005012 migration Effects 0.000 description 1
- 238000013508 migration Methods 0.000 description 1
- 238000012986 modification Methods 0.000 description 1
- 230000004048 modification Effects 0.000 description 1
- 230000003287 optical effect Effects 0.000 description 1
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F9/00—Arrangements for program control, e.g. control units
- G06F9/06—Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
- G06F9/44—Arrangements for executing specific programs
- G06F9/451—Execution arrangements for user interfaces
- G06F9/453—Help systems
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/20—Information retrieval; Database structures therefor; File system structures therefor of structured data, e.g. relational data
- G06F16/24—Querying
- G06F16/245—Query processing
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
- G06Q10/06316—Sequencing of tasks or work
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
- G06Q40/02—Banking, e.g. interest calculation or account maintenance
Abstract
The invention discloses a method and a device for guiding operation of intelligent equipment of a bank, which can be used in the field of artificial intelligence, wherein the method comprises the following steps: obtaining customer identity information of a plurality of customers; searching guide priority information corresponding to each client from a database according to the client identity information, wherein the guide priority information is determined according to accumulated historical service information of the client and previous historical service information of the client; comparing the guide priority information of a plurality of clients; and according to the comparison result, carrying out operation guidance on the intelligent equipment of the bank. The invention can guide the operation of the intelligent equipment of the bank and improve the experience of customers.
Description
Technical Field
The invention relates to the field of artificial intelligence, in particular to a method and a device for guiding operation of intelligent equipment of a bank.
Background
This section is intended to provide a background or context to the embodiments of the invention that are recited in the claims. The description herein is not admitted to be prior art by inclusion in this section.
The intelligent devices are applied to banks more and more widely, and usually, several intelligent devices are equipped with a teller to conduct operations such as booting, auditing and the like. At present, when the same teller needs to guide a plurality of clients at the same time, the teller cannot know the mastery degree of each client on the intelligent equipment and cannot actively guide the clients who cannot use the intelligent equipment or have low proficiency; and there is no control over how much the boot is to, other customers who are urgently in need of the boot can only wait temporarily, greatly affecting the customer experience.
Therefore, there is a need for a bank intelligent device operation guidance scheme that can overcome the above problems.
Disclosure of Invention
The embodiment of the invention provides an operation guiding method of bank intelligent equipment, which is used for carrying out operation guiding on the bank intelligent equipment and improving customer experience, and comprises the following steps:
obtaining customer identity information of a plurality of customers;
searching guide priority information corresponding to each client from a database according to the client identity information, wherein the guide priority information is determined according to accumulated historical service information of the client and previous historical service information of the client;
comparing the guide priority information of a plurality of clients;
and according to the comparison result, carrying out operation guidance on the intelligent equipment of the bank.
The embodiment of the invention provides an operation guiding device of bank intelligent equipment, which is used for guiding the operation of the bank intelligent equipment and improving the experience of customers and comprises the following components:
the identity information acquisition module is used for acquiring the client identity information of a plurality of clients;
the priority searching module is used for searching guide priority information corresponding to each client from a database according to the client identity information, and the guide priority information is determined according to the accumulated historical service information of the client and the previous historical service information of the client;
the priority comparison module is used for comparing the guide priority information of a plurality of clients;
and the operation guide module is used for carrying out operation guide on the intelligent equipment of the bank according to the comparison result.
The embodiment of the invention also provides computer equipment which comprises a memory, a processor and a computer program which is stored on the memory and can run on the processor, wherein the processor realizes the operation guiding method of the intelligent bank equipment when executing the computer program.
The embodiment of the invention also provides a computer readable storage medium, wherein a computer program is stored in the computer readable storage medium, and when the computer program is executed by a processor, the method for guiding the operation of the intelligent equipment of the bank is realized.
The embodiment of the invention also provides a computer program product, which comprises a computer program, and when the computer program is executed by a processor, the method for guiding the operation of the intelligent equipment of the bank is realized.
The embodiment of the invention obtains the client identity information of a plurality of clients; searching guide priority information corresponding to each client from a database according to the client identity information, wherein the guide priority information is determined according to accumulated historical service information of the client and previous historical service information of the client; comparing the guide priority information of a plurality of clients; and according to the comparison result, carrying out operation guidance on the intelligent equipment of the bank. The embodiment of the invention determines the guiding priority information corresponding to the client based on the accumulated historical service information of the client and the previous historical service information of the client, when a teller needs to serve a plurality of clients at the same time, the guiding priority information corresponding to each client is searched from the database according to the identity information of the client and is compared, thereby determining which client is guided preferentially to use the intelligent equipment, properly prolonging the guiding time of the client with high guiding priority, greatly improving the client experience and increasing the viscosity of a bank and the client.
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, it is obvious that the drawings in the following description are only some embodiments of the present invention, and for those skilled in the art, other drawings can be obtained according to the drawings without creative efforts. In the drawings:
FIG. 1 is a schematic diagram of an operation guidance method for a bank intelligent device according to an embodiment of the present invention;
FIG. 2 is a diagram illustrating a guided priority information lookup in an embodiment of the invention;
FIG. 3 is a schematic diagram illustrating accumulated historical service information of a client and previous historical service information of the client according to an embodiment of the present invention;
FIG. 4 is a diagram of an operation guidance device of the bank intelligent device according to the embodiment of the present invention;
fig. 5 is a schematic structural diagram of a computer device according to an embodiment of the present invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the embodiments of the present invention more apparent, the embodiments of the present invention are further described in detail below with reference to the accompanying drawings. The exemplary embodiments and descriptions of the present invention are provided to explain the present invention, but not to limit the present invention.
As mentioned above, when several intelligent devices in charge of the same teller are operated by clients at the same time, the teller cannot determine which clients can be proficient in using the intelligent devices, and which clients do not use the intelligent devices and need the auxiliary booting.
In order to perform operation guidance on bank intelligent devices and improve customer experience, an embodiment of the present invention provides a method for operation guidance on bank intelligent devices, where as shown in fig. 1, the method may include:
103, comparing the guide priority information of a plurality of clients;
and step 104, conducting operation guidance of the intelligent equipment of the bank according to the comparison result.
As can be appreciated from fig. 1, embodiments of the present invention obtain customer identity information of a plurality of customers; searching guide priority information corresponding to each client from a database according to the client identity information, wherein the guide priority information is determined according to accumulated historical service information of the client and previous historical service information of the client; comparing the guide priority information of a plurality of clients; and according to the comparison result, carrying out operation guidance on the intelligent equipment of the bank. The embodiment of the invention determines the guiding priority information corresponding to the client based on the accumulated historical service information of the client and the previous historical service information of the client, when a teller needs to serve a plurality of clients at the same time, the guiding priority information corresponding to each client is searched from the database according to the identity information of the client and is compared, thereby determining which client is guided preferentially to use the intelligent equipment, properly prolonging the guiding time of the client with high guiding priority, greatly improving the client experience and increasing the viscosity of a bank and the client.
In the embodiment, the client identity information of a plurality of clients is obtained, the guide priority information corresponding to each client is searched from the database according to the client identity information, and the guide priority information is determined according to the accumulated historical service information of the clients and the previous historical service information of the clients.
In this embodiment, as shown in fig. 2, searching for the guidance priority information corresponding to each client from the database according to the client identity information includes:
In this embodiment, as shown in fig. 3, the client accumulated historical service information includes: the method comprises the steps that a client accumulates the total number of transacted services, the influence factor of the total number of transacted services of the client, the number of successful transacted services of the client and the influence factor of the number of successful transacted services of the client;
the previous historical service information of the client comprises: the influence factor of the client previous business handling time ratio and the client previous business handling time ratio.
It should be noted that the service transaction time ratio is the usage time of a certain service transacted by a certain client on the intelligent device divided by the reference time of the service transaction, and a larger value indicates that the client is less skilled in transaction.
In this embodiment, the guidance priority information is determined according to the following formula:
P＝C×c+S×s+q/Q
p is guiding priority information, C is the total number of business transacted by the client, C is an influence factor of the total number of business transacted by the client, S is the number of successful business transacted by the client, S is the influence factor of the number of successful business transacted by the client, Q is the influence factor of the time ratio of the previous business transacted by the client, and Q is the time ratio of the previous business transacted by the client.
When the method is implemented specifically, after a client enters an intelligent device area and the identity of the client is recognized by face recognition equipment, or after business handling is started on the intelligent device and the identity of the client is recognized by the intelligent device, the client guide priority database is inquired about the primary row partition where the client is located according to the identity number of the client (primary row partition range information). If the client is a new user of the smart device, the client data is added to the boot priority database using the initial priority.
It should be noted that, in the technical solution of the present application, the acquisition, storage, use, processing, etc. of data all conform to the relevant regulations of the national laws and regulations.
In specific implementation, the guiding priority information is determined according to the formula, wherein the total number of accumulated transaction services of the client and the number of successful accumulated transaction services of the client do not include the service to be processed currently, and the initial value is zero. The influence factor of the total number of accumulated transacted business of the client is the influence factor of the number of accumulated transacted business on the guide priority, and the influence factor of the number of successful transacted business of the client is the influence factor of the number of successful transacted business on the guide priority. The initial value of the client previous business handling time ratio is 1, and the influence factor of the client previous business handling time ratio is the influence factor of the business handling time ratio on the guide priority. The influence factor of the total number of business transacted by the client, the influence factor of the number of successful business transacted by the client and the influence factor of the ratio of the previous business transacted time of the client can be preset according to experience or obtained by inputting historical business data by using a machine learning model for training.
In an embodiment, the guiding priority information of a plurality of clients is compared. And according to the comparison result, carrying out operation guidance on the intelligent equipment of the bank.
In specific implementation, the teller sorts according to the boot priorities of all current clients, determines which client is served preferentially, and appropriately increases the boot time and boot strength during boot. When the client finishes transacting the business, the intelligent equipment records the time for transacting the business by the client, and maintains the number of transacting the business and the number of successful transacting the business by the client in the guide priority database. And calculating the guide priority after the current service is handled according to a guide priority calculation formula, and updating the guide priority to the first-level slide zone of the guide priority database.
In this embodiment, if a customer changes from a branch in one province to a branch in another province for transacting business due to moving or changing work, data migration can be performed on each partition of the database after a certain time.
The embodiment of the invention establishes the client guide priority distributed database, performs fragment storage and search according to a first-class line range, inquires the first-class line fragment of the database according to the client identity after the client starts to handle the service on the intelligent equipment to identify the client identity or after the client enters the intelligent equipment area and identifies the client identity, determines which client is guided preferentially according to the inquired guide priority when a teller needs to serve a plurality of clients at the same time, properly prolongs the guide time of the client with high guide priority, and greatly improves the client experience. The teller can quickly obtain the guide priorities of all current customers, and with the guide priorities as guidance, the teller can accurately provide guidance for the customers to use the intelligent equipment, so that the customer experience is improved, and the stickiness of the bank and the customers is increased. The time spent by the teller on the customers who do not need the service is avoided, the service efficiency of the teller is improved, and the investment proportion of the intelligent network teller is further simplified.
Based on the same inventive concept, the embodiment of the present invention further provides an operation guidance apparatus for a bank intelligent device, as described in the following embodiments. Because the principle of solving the problems is similar to the operation guiding method of the intelligent bank device, the implementation of the operation guiding device of the intelligent bank device can refer to the implementation of the method, and repeated details are not repeated.
Fig. 4 is a structural diagram of an operation guidance apparatus for a bank intelligent device according to an embodiment of the present invention, and as shown in fig. 4, the operation guidance apparatus for the bank intelligent device includes:
an identity information obtaining module 401, configured to obtain client identity information of multiple clients;
a priority searching module 402, configured to search, according to the client identity information, guidance priority information corresponding to each client from a database, where the guidance priority information is determined according to accumulated historical service information of the client and previous historical service information of the client;
a priority comparison module 403, configured to compare guidance priority information of multiple clients;
and an operation guidance module 404, configured to perform operation guidance on the bank intelligent device according to the comparison result.
In one embodiment, the priority lookup module 402 is further configured to:
determining corresponding first-level row partition range information according to the client identity information;
and searching the guide priority information corresponding to each client from a database according to the range information of the primary row partition.
In one embodiment, the client accumulated historical traffic information comprises: the method comprises the steps that a client accumulates the total number of transacted services, the influence factor of the total number of transacted services of the client, the number of successful transacted services of the client and the influence factor of the number of successful transacted services of the client;
the previous historical service information of the client comprises: the influence factor of the client previous business handling time ratio and the client previous business handling time ratio.
In one embodiment, the boot priority information is determined as follows:
P＝C×c+S×s+q/Q
p is guiding priority information, C is the total number of business transacted by the client, C is an influence factor of the total number of business transacted by the client, S is the number of successful business transacted by the client, S is the influence factor of the number of successful business transacted by the client, Q is the influence factor of the time ratio of the previous business transacted by the client, and Q is the time ratio of the previous business transacted by the client.
Based on the aforementioned inventive concept, as shown in fig. 5, an embodiment of the present invention further provides a computer device 500, which includes a memory 510, a processor 520, and a computer program 530 stored in the memory 510 and executable on the processor 520, wherein the processor 520 executes the computer program 530 to implement the above-mentioned bank intelligent device operation guidance method.
Based on the foregoing inventive concept, an embodiment of the present invention further provides a computer-readable storage medium, where a computer program is stored, and when the computer program is executed by a processor, the method for guiding the operation of the bank intelligent device is implemented.
The embodiment of the invention also provides a computer program product, which comprises a computer program, and when the computer program is executed by a processor, the method for guiding the operation of the intelligent equipment of the bank is realized.
The embodiment of the invention obtains the client identity information of a plurality of clients; searching guide priority information corresponding to each client from a database according to the client identity information, wherein the guide priority information is determined according to accumulated historical service information of the client and previous historical service information of the client; comparing the guide priority information of a plurality of clients; and according to the comparison result, carrying out operation guidance on the intelligent equipment of the bank. The embodiment of the invention determines the guiding priority information corresponding to the client based on the accumulated historical service information of the client and the previous historical service information of the client, when a teller needs to serve a plurality of clients at the same time, the guiding priority information corresponding to each client is searched from the database according to the identity information of the client and is compared, thereby determining which client is guided preferentially to use the intelligent equipment, properly prolonging the guiding time of the client with high guiding priority, greatly improving the client experience and increasing the viscosity of a bank and the client.
As will be appreciated by one skilled in the art, embodiments of the present invention may be provided as a method, system, or computer program product. Accordingly, the present invention may take the form of an entirely hardware embodiment, an entirely software embodiment or an embodiment combining software and hardware aspects. Furthermore, the present invention may take the form of a computer program product embodied on one or more computer-usable storage media (including, but not limited to, disk storage, CD-ROM, optical storage, and the like) having computer-usable program code embodied therein.
The present invention is described with reference to flowchart illustrations and/or block diagrams of methods, apparatus (systems), and computer program products according to embodiments of the invention. It will be understood that each flow and/or block of the flow diagrams and/or block diagrams, and combinations of flows and/or blocks in the flow diagrams and/or block diagrams, can be implemented by computer program instructions. These computer program instructions may be provided to a processor of a general purpose computer, special purpose computer, embedded processor, or other programmable data processing apparatus to produce a machine, such that the instructions, which execute via the processor of the computer or other programmable data processing apparatus, create means for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be stored in a computer-readable memory that can direct a computer or other programmable data processing apparatus to function in a particular manner, such that the instructions stored in the computer-readable memory produce an article of manufacture including instruction means which implement the function specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be loaded onto a computer or other programmable data processing apparatus to cause a series of operational steps to be performed on the computer or other programmable apparatus to produce a computer implemented process such that the instructions which execute on the computer or other programmable apparatus provide steps for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
The above-mentioned embodiments are intended to illustrate the objects, technical solutions and advantages of the present invention in further detail, and it should be understood that the above-mentioned embodiments are only exemplary embodiments of the present invention, and are not intended to limit the scope of the present invention, and any modifications, equivalent substitutions, improvements and the like made within the spirit and principle of the present invention should be included in the scope of the present invention.
Claims (11)
1. A bank intelligent device operation guiding method is characterized by comprising the following steps:
obtaining customer identity information of a plurality of customers;
searching guide priority information corresponding to each client from a database according to the client identity information, wherein the guide priority information is determined according to accumulated historical service information of the client and previous historical service information of the client;
comparing the guide priority information of a plurality of clients;
and according to the comparison result, carrying out operation guidance on the intelligent equipment of the bank.
2. The method for guiding operation of intelligent equipment of bank as claimed in claim 1, wherein searching the guiding priority information corresponding to each customer from the database according to the customer identity information comprises:
determining corresponding first-level row partition range information according to the client identity information;
and searching the guide priority information corresponding to each client from a database according to the range information of the primary row partition.
3. The bank intelligent device operation guidance method of claim 1, wherein the customer accumulating historical business information comprises: the method comprises the steps that a client accumulates the total number of transacted services, the influence factor of the total number of transacted services of the client, the number of successful transacted services of the client and the influence factor of the number of successful transacted services of the client;
the previous historical service information of the client comprises: the influence factor of the client previous business handling time ratio and the client previous business handling time ratio.
4. The bank intelligent device operation guidance method of claim 3, wherein the guidance priority information is determined according to the following formula:
P＝C×c+S×s+q/Q
p is guiding priority information, C is the total number of business transacted by the client, C is an influence factor of the total number of business transacted by the client, S is the number of successful business transacted by the client, S is the influence factor of the number of successful business transacted by the client, Q is the influence factor of the time ratio of the previous business transacted by the client, and Q is the time ratio of the previous business transacted by the client.
5. A bank intelligent device operation guiding device is characterized by comprising:
the identity information acquisition module is used for acquiring the client identity information of a plurality of clients;
the priority searching module is used for searching guide priority information corresponding to each client from a database according to the client identity information, and the guide priority information is determined according to the accumulated historical service information of the client and the previous historical service information of the client;
the priority comparison module is used for comparing the guide priority information of a plurality of clients;
and the operation guide module is used for carrying out operation guide on the intelligent equipment of the bank according to the comparison result.
6. The bank smart device operation guidance apparatus of claim 5, wherein the priority lookup module is further to:
determining corresponding first-level row partition range information according to the client identity information;
and searching the guide priority information corresponding to each client from a database according to the range information of the primary row partition.
7. The bank intelligent device operation guidance apparatus of claim 5, wherein the customer accumulated historical business information comprises: the method comprises the steps that a client accumulates the total number of transacted services, the influence factor of the total number of transacted services of the client, the number of successful transacted services of the client and the influence factor of the number of successful transacted services of the client;
the previous historical service information of the client comprises: the influence factor of the client previous business handling time ratio and the client previous business handling time ratio.
8. The bank intelligent device operation guidance apparatus of claim 7, wherein the guidance priority information is determined according to the following formula:
P＝C×c+S×s+q/Q
p is guiding priority information, C is the total number of business transacted by the client, C is an influence factor of the total number of business transacted by the client, S is the number of successful business transacted by the client, S is the influence factor of the number of successful business transacted by the client, Q is the influence factor of the time ratio of the previous business transacted by the client, and Q is the time ratio of the previous business transacted by the client.
9. A computer device comprising a memory, a processor and a computer program stored on the memory and executable on the processor, wherein the processor implements the method of any one of claims 1 to 4 when executing the computer program.
10. A computer-readable storage medium, characterized in that the computer-readable storage medium stores a computer program which, when executed by a processor, implements the method of any of claims 1 to 4.
11. A computer program product, characterized in that the computer program product comprises a computer program which, when being executed by a processor, carries out the method of any one of claims 1 to 4.
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| CN202111406685.6A CN114116099A (en) | 2021-11-24 | 2021-11-24 | Operation guiding method and device for intelligent equipment of bank |
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| CN202111406685.6A CN114116099A (en) | 2021-11-24 | 2021-11-24 | Operation guiding method and device for intelligent equipment of bank |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN110992167A (en) * | 2019-11-28 | 2020-04-10 | 中国银行股份有限公司 | Bank client business intention identification method and device |
| CN113254771A (en) * | 2021-05-28 | 2021-08-13 | 中国银行股份有限公司 | Bank branch recommendation method and device |
| CN113362520A (en) * | 2021-06-07 | 2021-09-07 | 苏州卡创信息科技有限公司 | Intelligent queuing method and system and application platform thereof |
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- 2021-11-24 CN CN202111406685.6A patent/CN114116099A/en active Pending
Patent Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN110992167A (en) * | 2019-11-28 | 2020-04-10 | 中国银行股份有限公司 | Bank client business intention identification method and device |
| CN113254771A (en) * | 2021-05-28 | 2021-08-13 | 中国银行股份有限公司 | Bank branch recommendation method and device |
| CN113362520A (en) * | 2021-06-07 | 2021-09-07 | 苏州卡创信息科技有限公司 | Intelligent queuing method and system and application platform thereof |
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