CN114091701A - Method and device for screening fault work orders and storage medium - Google Patents
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Abstract
The application provides a method and a device for screening fault work orders and a storage medium, relates to the technical field of communication, and can accurately position faults. The method comprises the following steps: acquiring a fault work order, wherein the fault work order comprises a plurality of fault data, the plurality of fault data correspond to a plurality of network layers, and each fault data in the plurality of fault data comprises: device identification, time of failure, and device type. And determining target fault data from the plurality of fault data according to the equipment identifications, the fault time and the equipment types of the plurality of fault data, wherein the target fault data are fault data of the same service, the difference value between the fault times is smaller than a preset time difference threshold value, and the target fault data are fault data generated by a network layer which starts to transmit the service data in the corresponding network layer.
Description
Technical Field
The present application relates to the field of communications, and in particular, to a method and an apparatus for screening a fault work order, and a storage medium.
Background
With the development of communication technology, various communication services (such as fixed telephone service, mobile telephone service, network service, etc.) are used in daily life. The communication service requires a plurality of network devices to transmit service data to complete the communication service. In order to ensure that the communication service can normally operate, the order dispatching system can dispatch a fault work order to operation and maintenance personnel and inform the operation and maintenance personnel to maintain the fault network equipment under the condition that the network equipment has faults.
However, in a communication service, when one network device fails to generate failure data, other network devices may generate failure data. Therefore, the dispatching system cannot accurately locate the fault.
Disclosure of Invention
The application provides a method and a device for screening fault work orders and a storage medium, which can accurately position faults.
In order to achieve the purpose, the following technical scheme is adopted in the application:
in a first aspect, a method for screening a fault work order is provided. In the method, a fault work order is obtained, the fault work order comprises a plurality of fault data, the plurality of fault data correspond to a plurality of network layers, and each fault data in the plurality of fault data comprises: the device identification is used for indicating the service to which the fault data belongs, the fault time is the time for generating the fault data, and the device type is used for indicating the network layer for generating the fault data. And determining target fault data from the plurality of fault data according to the equipment identifications, the fault time and the equipment types of the plurality of fault data, wherein the target fault data are fault data of the same service, the difference value between the fault times is smaller than a preset time difference threshold value, and the target fault data are fault data generated by a network layer which starts to transmit the service data in the corresponding network layer.
Based on the technical scheme, the fault data in the fault work order comprises equipment identification, equipment type and fault time. After the fault work order is obtained, target fault data are determined from the multiple fault data according to the equipment identifications, the fault time and the equipment types of the multiple fault data, the target fault data are in the fault data of the same service, the difference value between the fault times is smaller than a preset time difference threshold value, and the target fault data are in the fault data of the same service, and the fault data generated by a network layer which starts to transmit the service data in the corresponding network layer. Therefore, by the device identifier, the failure time and the device type, it can be determined from the multiple pieces of failure data that the failure time is close to the failure time in the same service, and the failure data is the network layer (i.e., the target failure data) that starts to transmit the service data in the network layer corresponding to the failure data of the same service. Therefore, the fault can be accurately positioned. In addition, the order dispatching system can only dispatch the target fault data to the operation and maintenance personnel, and does not dispatch the fault data except the target fault data, so that the number of dispatching fault work orders is reduced, the order dispatching accuracy is improved, and the working efficiency of the operation and maintenance personnel is improved.
In one possible design, a first failure group is determined according to device identifiers in multiple pieces of failure data, and the failure data in the first failure group belong to the same service. And determining a second fault group according to the fault time of the fault data in the first fault group, wherein the difference value between the fault time of the fault data in the second fault group is smaller than a preset time difference threshold value. And determining target fault data according to the equipment type of the fault data in the second fault group, wherein the target fault data is fault data generated by a network layer which starts to transmit service data in a network layer corresponding to the fault data in the second fault group.
In one possible design, a target time range is determined according to the fault time of all fault data in the first fault group, the target time range includes a start time and an end time, the time difference between the start time and the end time is smaller than a preset time difference threshold, and the start time and the end time are the fault time in the first fault group. And determining a second fault group according to the fault time and the target time range of all fault data in the first fault group, wherein the fault time of the fault data in the second fault group is within the target time range.
In one possible design, target location information is received. And determining a fault work order according to the target position information, wherein a plurality of fault data correspond to the target position information.
In a second aspect, a fault work order screening device is provided and includes an acquisition unit and a determination unit.
The acquisition unit is used for acquiring a fault work order, the fault work order comprises a plurality of fault data, the plurality of fault data correspond to a plurality of network layers, and each fault data in the plurality of fault data comprises: the device identification is used for indicating the service to which the fault data belongs, the fault time is the time for generating the fault data, and the device type is used for indicating the network layer for generating the fault data. And the determining unit is used for determining target fault data from the multiple fault data according to the equipment identifications, the fault time and the equipment types of the multiple fault data, wherein the target fault data are fault data of the same service, the difference value between the fault times is smaller than a preset time difference threshold value, and the target fault data are fault data generated by a network layer which starts to transmit the service data in the corresponding network layer.
In a possible design, the determining unit is configured to determine a first failure group according to device identifiers in the multiple pieces of failure data, where the failure data in the first failure group belong to the same service. And the determining unit is further used for determining a second fault group according to the fault time of the fault data in the first fault group, and the difference value between the fault times of the fault data in the second fault group is smaller than a preset time difference threshold value. And the determining unit is further configured to determine target fault data according to the device type of the fault data in the second fault group, where the target fault data is fault data generated by a network layer that starts to transmit service data in a network layer corresponding to the fault data in the second fault group.
In one possible design, the determining unit is specifically configured to determine a target time range according to the failure times of all the failure data in the first failure group, where the target time range includes a start time and an end time, a time difference between the start time and the end time is smaller than a preset time difference threshold, and the start time and the end time are the failure times in the first failure group. And determining a second fault group according to the fault time and the target time range of all fault data in the first fault group, wherein the fault time of the fault data in the second fault group is within the target time range.
In one possible design, the obtaining unit is further configured to receive target location information. And the acquisition unit is specifically used for determining a fault work order according to the target position information, and the plurality of pieces of fault data correspond to the target position information.
In a third aspect, a server is provided, and the apparatus includes: a processor and a memory; the processor and the memory are coupled; the memory is used for storing one or more programs, the one or more programs including computer executable instructions, and when the server runs, the processor executes the computer executable instructions stored in the memory to implement the method for screening a trouble order as described in the first aspect and any one of the possible implementations of the first aspect.
In a fourth aspect, a computer-readable storage medium is provided, in which instructions are stored, and when the instructions are executed on a computer, the instructions cause the computer to execute the method for screening the fault work orders described in the first aspect and any possible implementation manner of the first aspect.
In a fifth aspect, a chip is provided, where the chip includes a processor and a communication interface, and the communication interface is coupled to the processor, and the processor is configured to run a computer program or instructions to implement the method for screening a trouble order as described in the first aspect and any one of the possible implementations of the first aspect.
In the foregoing solution, for technical problems that can be solved by the screening apparatus, the server, and the computer storage medium or chip for the fault work order and technical effects that can be achieved by the screening apparatus, the server, and the computer storage medium or chip, reference may be made to the technical problems and technical effects that are solved by the first aspect, and details are not described herein.
Drawings
Fig. 1 is a system architecture diagram of a communication system according to an embodiment of the present application;
fig. 2A is a schematic flowchart of a method for screening a fault work order according to an embodiment of the present disclosure;
fig. 2B is a schematic flowchart of a method for screening a fault work order according to an embodiment of the present disclosure;
fig. 3 is a schematic flow chart of another method for screening a faulty work order according to an embodiment of the present disclosure;
fig. 4 is a schematic structural diagram of a screening apparatus for a faulty work order according to an embodiment of the present disclosure;
fig. 5 is a schematic structural diagram of a server according to an embodiment of the present application.
Detailed Description
The technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application, and it is obvious that the described embodiments are only a part of the embodiments of the present application, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present application.
The character "/" herein generally indicates that the former and latter associated objects are in an "or" relationship. For example, A/B may be understood as A or B.
The terms "first" and "second" in the description and claims of the present application are used for distinguishing between different objects and not for describing a particular order of the objects.
Furthermore, the terms "including" and "having," and any variations thereof, as referred to in the description of the present application, are intended to cover non-exclusive inclusions. For example, a process, method, system, article, or apparatus that comprises a list of steps or modules is not limited to the listed steps or modules but may alternatively include other steps or modules not listed or inherent to such process, method, article, or apparatus.
In addition, in the embodiments of the present application, words such as "exemplary" or "for example" are used to mean serving as an example, instance, or illustration. Any embodiment or design described herein as "exemplary" or "e.g.," is not necessarily to be construed as preferred or advantageous over other embodiments or designs. Rather, use of the word "exemplary" or "e.g.," is intended to present concepts in a concrete fashion.
Before describing the screening method of the fault work order in the embodiment of the present application in detail, an implementation environment and an application scenario of the embodiment of the present application are described first.
As shown in fig. 1, a communication system provided for the embodiment of the present application includes a plurality of network devices in different network layers and a server 105. The different Network layers may include an Access Network, an IP Radio Access Network (IP ran) Network (simply referred to as an IP Network), a transmission Network, a core Network, and the like. For example, as shown in fig. 1, the plurality of network devices include: a first network device 101, a second network device 102, a third network device 103, and a fourth network device 104. Wherein, the first network device 101 and the second network device 102 are in a transmission network, and the third network device 103 and the fourth network device 104 are in an IP network.
Alternatively, first network device 101, second network device 102, third network device 103, and fourth network device 104 may be connected by wires (e.g., fiber optic cables).
It should be noted that, in the embodiment of the present application, the connection among the first network device 101, the second network device 102, the third network device 103, and the fourth network device 104 is not limited. For example, the first network device 101 and the third network device 103 have a connection relationship. As another example, first network device 101, second network device 102, and fourth network device 104 have a connection relationship. As another example, a connection relationship exists between the first network device 101, the third network device 103, and the fourth network device 104.
In an embodiment of the present application, the server 105 may obtain a fault work order that includes fault data for a plurality of network devices in different network layers. Also, the server 105 may manage the trouble order. The server 105 may then dispatch the trouble order to the operation and maintenance personnel via the dispatch system.
It should be noted that the order system may be built in the server 105, or may be built in a server other than the server 105, which is not limited in this embodiment of the present application.
In this embodiment, the network device includes a base station, a server, a router, a Wavelength Division Multiplexing (WDM) device, a Synchronous Digital Hierarchy (SDH) device, and the like. The base stations may include various forms of base stations, such as: macro base stations, micro base stations (also referred to as small stations), relay stations, access points, etc. The method specifically comprises the following steps: the Base Station may be an Access Point (AP) in a Wireless Local Area Network (WLAN), a Base Station (BTS) in a Global System for Mobile Communications (GSM) or Code Division Multiple Access (CDMA), a Base Station (NodeB, NB) in a Wideband Code Division Multiple Access (WCDMA), an Evolved Node B (Evolved Node B, eNB, or eNodeB) in LTE, or a relay Station or Access point, or a Base Station in a vehicle-mounted device, a wearable device, and a Next Generation Node B (The new Generation Node B, gbb) in a future Evolved Public Land Mobile Network (PLMN) Network in a future 5G Network.
The embodiments of the present application will be described in detail below with reference to the drawings attached to the specification.
As shown in fig. 2A, a method for screening a fault work order provided in an embodiment of the present application includes:
s201, obtaining a fault work order.
The fault work order comprises a plurality of fault data, and the plurality of fault data correspond to a plurality of network layers. The plurality of pieces of failure data also correspond to the plurality of network devices.
Illustratively, the plurality of fault data includes: fault data a, fault data B, and fault data C. The fault data A is fault data of the network equipment A, the fault data B is fault data of the network equipment B, and the fault data C is fault data of the network equipment C.
Optionally, one or more pieces of fault data in the plurality of pieces of fault data correspond to the same network device.
Illustratively, the plurality of fault data includes: fault data a, fault data B, fault data C, and fault data D. The fault data A and the fault data D are fault data of the network equipment A, the fault data B is fault data of the network equipment B, and the fault data C is fault data of the network equipment C.
In one possible design, each fault data in the plurality of fault data includes: the device identification, the time of failure, and the device type, the time of failure being the time at which the failure data was generated.
Illustratively, as shown in Table 1, a plurality of fault data in a fault work order is shown.
TABLE 1
| Fault data | Device identification | Time of failure | Type of device |
| Data A | JZ-DAPXF1 | 2021-09-01-09:00:01 | WDM |
| Data B | JZ-DAPXF21 | 2021-09-01-09:00:15 | WDM |
| Data C | JR-SDHJ1 | 2021-09-01-09:00:35 | IPRAN |
| Data D | JR-GNHJ11 | 2021-09-01-09:00:55 | IPRAN |
| Data E | JZ-DAPXF2111 | 2021-09-01-09:05:01 | WDM |
That is, the device identifier of the network device corresponding to the data a is JZ-DAPXF1, the time of failure is 09:00: 01/9/1/2021, and the device type is "WDM". For the description of data B-data E, reference may be made to the description of data a, which is not described herein in detail.
It should be noted that, in the embodiment of the present application, the device identifier may also be represented by a device name of the network device. The device identifier may include hardware information (e.g., card information) in the network device. For example, "DAPXF 1" in the device identifier "JZ-DAPXF 1" is board information, and "DAPXF 21" in the device identifier "JZ-DAPXF 21" is board information.
Optionally, the fault data further includes: and (4) position information.
In some embodiments, the target location information is received prior to obtaining the trouble order. Thereafter, obtaining the trouble ticket includes: and determining a fault work order according to the target position information, wherein a plurality of fault data in the fault work order correspond to the target position information.
Illustratively, maintenance personnel may enter location information (e.g., city a) via the dispatch system based on the current location. And then, the server receives the position information from the dispatching system, and determines a fault work order from fault data of the whole country, wherein a plurality of pieces of fault data of the fault work order are fault data of the city A.
It can be understood that, by using the location information, the fault data corresponding to the location information can be filtered out. Therefore, the work orders can be more accurately sent to the operation and maintenance personnel, and the working efficiency of the operation and maintenance personnel is improved.
It should be noted that the fault data further includes: machine room name, alarm positioning information (such as opposite terminal network element and port information), and the like. The embodiments of the present application do not limit this.
S202, determining target fault data from the multiple fault data according to the equipment identifications, the fault time and the equipment types of the multiple fault data.
The target fault data is fault data of the same service, the difference value between the fault times is smaller than a preset time difference threshold value, and the target fault data is fault data generated by a network layer which starts to transmit the service data in the corresponding network layer in the fault data of the same service.
For example, if the service data is transmitted from the network layer a to the network layer B, and then from the network layer B to the network layer C, the network layer a is the network layer that starts to transmit the service data.
In a possible implementation manner, the fault data of the same service in the multiple pieces of fault data is determined according to the device identifiers of the multiple pieces of fault data. And then, according to the fault time, determining the fault data of which the difference value between the fault times is smaller than a preset time difference threshold value from the fault data of the same service. And then, according to the type of the equipment, in the fault data of the same service, the difference value between the fault times is smaller than a preset time difference threshold value, and in the fault data of the same service, the target fault data is the fault data generated by a network layer which starts to transmit the service data in the corresponding network layer.
It should be noted that, in the embodiment of the present application, the order of determining the target failure data by the device identifier, the failure time, and the device type is not limited.
Based on the technical scheme, the fault data in the fault work order comprises equipment identification, equipment type and fault time. After the fault work order is obtained, target fault data are determined from the multiple fault data according to the equipment identifications, the fault time and the equipment types of the multiple fault data, the target fault data are in the fault data of the same service, the difference value between the fault times is smaller than a preset time difference threshold value, and the target fault data are in the fault data of the same service, and the fault data generated by a network layer which starts to transmit the service data in the corresponding network layer. Therefore, by the device identifier, the failure time and the device type, it can be determined from the multiple pieces of failure data that the failure time is close to the failure time in the same service, and the failure data is the network layer (i.e., the target failure data) that starts to transmit the service data in the network layer corresponding to the failure data of the same service. Therefore, the fault can be accurately positioned. In addition, the order dispatching system can only dispatch the target fault data to the operation and maintenance personnel, and does not dispatch the fault data except the target fault data, so that the number of dispatching fault work orders is reduced, the order dispatching accuracy is improved, and the working efficiency of the operation and maintenance personnel is improved.
As another possible implementation, as shown in fig. 2B, S202 may include S2021-S2023.
S2021, determining a first fault group according to the equipment identifications in the plurality of fault data.
And the fault data in the first fault group belong to the same service.
In the embodiment of the application, the device identifier is used for indicating a service for generating fault data. The server stores a plurality of device identifications corresponding to each service.
In a possible implementation manner, a service corresponding to a plurality of pieces of fault data is determined according to an equipment identifier in the plurality of pieces of fault data. And then, determining a first fault group according to the services corresponding to the plurality of fault data.
Illustratively, suppose service a includes: DAPXF1, DAPXF21, GNHJ11, and DAPXF2111, with SDHJ1 and DAPXF2111 included in service B. In combination with the multiple pieces of fault data in table 1, it can be seen that data a, data B, and data D and data E are all fault data of service a. That is, the first failure group includes data a, data B, data D, and data E.
It can be understood that, when multiple pieces of failure data are failure data in the same service, due to transitivity of the failure, a failure occurs in one network device, which may cause network devices in other network layers to fail to complete the service, and generate the failure data. That is, fault data under the same service, there may be derived fault data. Therefore, fault data under the same service can be screened, and the distribution amount of fault work orders is reduced.
Optionally, each piece of fault data further includes a port identifier. Before a first fault group is determined according to the device identifiers in the fault data, a preset fault group is determined according to the port identifiers in the fault data, and all network devices corresponding to the fault data in the preset fault group have connection relations.
Illustratively, the server stores the relationship between the port identifier and the physical device connection group. For example, suppose a network device with port 50 has a connection relationship with a network device with port 100. If the port of the data a is 50, the port of the data B is 20, the port of the data C is 100, and the port of the data D is 80, the network device corresponding to the data a and the network device corresponding to the data C have a connection relationship.
In one possible implementation, the first failure group is determined according to a device identifier in preset failure data.
It will be appreciated that the same service may only be performed if there is a connection to the network device.
S2022, determining a second fault group according to the fault time of the fault data in the first fault group.
And the difference value between the fault time of the fault data in the second fault group is smaller than a preset time difference threshold value.
In a possible implementation manner, the difference between two failure times in the first failure group is calculated according to the failure time of the failure data in the first failure group. And then, combining the data corresponding to every two fault data of which the difference value is smaller than a preset time difference threshold value and the fault time has intersection to obtain a preset second fault group. And then, determining a second fault group according to the earliest fault time in the second fault group and a preset fault time difference threshold value.
Illustratively, if the preset time difference threshold is 1 minute, the first failure group includes data a, data B, data D, and data E in table 1. As can be seen from Table 1, the failure time of data A is "2021-09-01-09: 00: 01", the failure time of data B is "2021-09-01-09: 00: 15", the failure time of data D is "2021-09-01-09: 00: 55", and the failure time of data E is "2021-09-01-09: 05: 01". The second failure group includes data a, data B, and data D.
In another possible implementation, as shown in fig. 3, S2022 may include S301-S302.
S301, determining a target time range according to the fault time of all fault data in the first fault group.
The target time range comprises a starting time and a stopping time, the time difference between the starting time and the stopping time is smaller than a preset time difference threshold value, and the starting time and the stopping time are the fault times in the first fault group.
In one possible implementation manner, a failure time with the earliest failure time is determined from the failure times of all the failure data in the first failure group, and the failure time with the earliest failure time in the first failure group is used as the starting time of the target time range. And then, obtaining a preset termination time according to the starting time and a preset time difference threshold value, and taking the fault time which is earlier than the preset termination time and is closest to the preset termination time in the first fault group as the termination time according to the preset termination time.
Illustratively, if the preset time difference threshold is 1 minute, the first failure group includes data a, data B, data D, and data E in table 1. As can be seen from Table 1, the failure time of data A is "2021-09-01-09: 00: 01", the failure time of data B is "2021-09-01-09: 00: 15", the failure time of data D is "2021-09-01-09: 00: 55", and the failure time of data E is "2021-09-01-09: 05: 01". The failure time of the data A is the starting time, the preset termination time is 2021-09-01-09:01:01, and the termination time is the failure time of the data D. That is, the target time ranges from "2021-09-01-09: 00: 01" to "2021-09-01-09: 00: 55".
S302, determining a second fault group according to the fault time and the target time range of all fault data in the first fault group.
And the failure time of the failure data in the second failure group is within the target time range.
Illustratively, if the target time range is "2021-09-01-09: 00: 01" to "2021-09-01-09: 00: 55", the first failure group includes data a, data B, data D, and data E in table 1. As can be seen in connection with table 1, the second failure group includes data a, data B, and data D.
It can be understood that, when the fault data in the same service are close in time, it can be determined that the derived fault data may exist in the fault data.
S2023, determining target fault data according to the equipment type of the fault data in the second fault group.
And the target fault data is fault data generated by a network layer which starts to transmit service data in the network layer corresponding to the fault data in the second fault group.
In an embodiment of the present application, the device type is used to indicate a network layer that generates failure data. The server stores a network layer corresponding to the device type. The network layer generating the failure data refers to a network layer where the network device generating the failure data is located.
Illustratively, if the network layer corresponding to the device type "WDM" is a transport network, and the network layer corresponding to the device type "IPRAN" is an IP network. As can be seen from table 1, data a, data B, and data E are failure data generated by the transmission network, and data C and data D are failure data generated by the IP network.
In a possible implementation manner, the network layer corresponding to each piece of fault data in the second fault group is determined according to the device type of the fault data in the second fault group. And then, comparing the positions of the network layers corresponding to each piece of fault data in the second fault group in the professional network architecture, and determining target fault data.
Illustratively, in connection with table 1, suppose that the second failure group includes data a, data B, and data D, where data a and data B are failure data generated by the transmission network, and data D is failure data generated by the IP network. Wherein the transport network is at the lower level of the IP network. That is, data a and data B are target failure data.
It should be noted that, in this embodiment of the application, the lowest network layer in the network layers corresponding to the failure data in the second failure group refers to the network layer that starts to transmit the service data in the network layer corresponding to the failure data.
Optionally, the work order screening rate may be determined according to the number of the target fault data and the number of the plurality of pieces of fault data. For example, the work order screening rate is the number of pieces of fault data in the fault work order-the number of target fault data)/the number of pieces of fault data in the fault work order.
For example, if there are 5 fault data in the fault work order and the target fault data is 2, the work order screening rate is 60%.
In some embodiments, after determining the target fault data, the target fault data may be sent to a dispatch system.
Illustratively, the second failure group includes data a, data B, and data D, and data a and data B are target failure data. Data a and data B are sent to the dispatch system and data D is not sent. That is to say, the operation and maintenance personnel can acquire the information of the data A and the data B through the dispatching system and maintain the data A, the data D cannot be acquired, and the data D cannot be maintained.
Based on the technical scheme, the fault data in the fault work order comprises equipment identification, equipment type and fault time. After the fault work order is obtained, because the device identifier is used for indicating the service for generating the fault data, the fault data belonging to the same service in the multiple pieces of fault data can be screened out according to the device identifier (i.e., the first fault group). And then, according to the fault time of the fault data in the first fault group, determining the fault data with the close fault time (namely a second fault group, wherein the difference value between the fault times of the fault data in the second fault group is smaller than a preset time difference threshold value). And then, determining target fault data according to the equipment type of the fault data in the second fault group, wherein the target fault data is the fault data generated by the network layer at the lowest layer in the network layers corresponding to the fault data in the second fault group. Thus, by means of the device identifier, the failure time and the device type, it can be determined from multiple pieces of failure data that the failure time is close to the failure time in the same service, and the failure data is generated by the network layer at the lowest layer (i.e., target failure data). Therefore, the dispatching system can only dispatch the target fault data to the operation and maintenance personnel, and does not dispatch the fault data except the target fault data in the second fault group, so that the quantity of dispatching fault work orders is reduced, and the working efficiency of the operation and maintenance personnel is improved.
The foregoing describes the solution provided by an embodiment of the present application, primarily from the perspective of a computer device. It is understood that the computer device comprises hardware structures and/or software modules for performing the functions in order to realize the functions. Those skilled in the art will readily appreciate that the exemplary trouble order screening method steps described in connection with the embodiments disclosed herein can be implemented in hardware or a combination of hardware and computer software. Whether a function is performed as hardware or computer software drives hardware depends upon the particular application and design constraints imposed on the solution. Skilled artisans may implement the described functionality in varying ways for each particular application, but such implementation decisions should not be interpreted as causing a departure from the scope of the present application.
The embodiment of the application further provides a screening device for the fault work orders. The screening device of the fault work order may be a computer device, or a CPU in the computer device, or a processing module in the computer device for screening the fault work order, or a client in the computer device for screening the fault work order.
In the embodiment of the present application, the screening of the fault work order may be performed by dividing the functional modules or the functional units according to the above method example, for example, each functional module or functional unit may be divided corresponding to each function, or two or more functions may be integrated into one processing module. The integrated module may be implemented in the form of hardware, or may also be implemented in the form of a software functional module or functional unit. The division of the modules or units in the embodiment of the present application is schematic, and is only a logic function division, and there may be another division manner in actual implementation.
Fig. 4 is a schematic structural diagram of a screening apparatus for a faulty work order provided in an embodiment of the present application. The screening device of the fault work order is used for executing the screening method of the fault work order shown in fig. 2A, fig. 2B or fig. 3. The screening apparatus of the trouble order may include an acquisition unit 401 and a determination unit 402.
An obtaining unit 401, configured to obtain a fault work order that includes a plurality of pieces of fault data, where the plurality of pieces of fault data correspond to a plurality of network layers, and each piece of fault data in the plurality of pieces of fault data includes: the device identification is used for indicating the service to which the fault data belongs, the fault time is the time for generating the fault data, and the device type is used for indicating the network layer for generating the fault data. A determining unit 402, configured to determine target failure data from the multiple pieces of failure data according to the device identifiers, the failure data, and the device types of the multiple pieces of failure data, where the target failure data is failure data of the same service, a difference between failure times is smaller than a preset time difference threshold, and the target failure data is failure data generated by a network layer that starts to transmit service data in the corresponding network layer.
Optionally, the determining unit 402 is configured to determine a first failure group according to the device identifier in the multiple pieces of failure data, where the failure data in the first failure group belong to the same service. The determining unit 402 is further configured to determine a second failure group according to failure times of the failure data in the first failure group, where a difference value between the failure times of the failure data in the second failure group is smaller than a preset time difference threshold. The determining unit 402 is further configured to determine target failure data according to the device type of the failure data in the second failure group, where the target failure data is failure data generated by a network layer that starts to transmit service data in a network layer corresponding to the failure data in the second failure group.
Optionally, the determining unit 402 is specifically configured to determine a target time range according to the fault time of all fault data in the first fault group, where the target time range includes a start time and an end time, a time difference between the start time and the end time is smaller than a preset time difference threshold, and the start time and the end time are the fault time in the first fault group. And determining a second fault group according to the fault time and the target time range of all fault data in the first fault group, wherein the fault time of the fault data in the second fault group is within the target time range.
Optionally, the obtaining unit 401 is further configured to receive target location information. The obtaining unit 401 is specifically configured to determine a fault work order according to the target location information, where the plurality of pieces of fault data correspond to the target location information.
Fig. 5 shows yet another possible structure of the server involved in the above embodiment. The server includes: a processor 501 and a communication interface 502. The processor 501 is used to control and manage the actions of the device, for example, to perform various steps in the method flows shown in the above-described method embodiments, and/or to perform other processes of the techniques described herein. The communication interface 502 is used to support communication of the server with other network entities. The server may also include a memory 503 and a bus 504, the memory 503 being used to store program codes and data for the devices.
The processor 501 may implement or execute various exemplary logical blocks, units and circuits described in connection with the present disclosure. The processor may be a central processing unit, general purpose processor, digital signal processor, application specific integrated circuit, field programmable gate array or other programmable logic device, transistor logic device, hardware component, or any combination thereof. Which may implement or perform the various illustrative logical blocks, units, and circuits described in connection with the present disclosure. A processor may also be a combination of computing functions, e.g., comprising one or more microprocessors, a DSP and a microprocessor, or the like.
The bus 504 may be an Extended Industry Standard Architecture (EISA) bus or the like. The bus 504 may be divided into an address bus, a data bus, a control bus, and the like. For ease of illustration, only one thick line is shown in FIG. 5, but this is not intended to represent only one bus or type of bus.
In practical implementation, the obtaining unit 401 may be implemented by the communication interface 502 shown in fig. 5, and the determining unit 402 may be implemented by the processor 501 shown in fig. 5 calling the program code in the memory 503. For a specific implementation process, reference may be made to the description of the screening method portion of the fault work order shown in fig. 2A, fig. 2B, or fig. 3, which is not described herein again.
Through the above description of the embodiments, it is clear to those skilled in the art that, for convenience and simplicity of description, the foregoing division of the functional modules is merely used as an example, and in practical applications, the above function distribution may be completed by different functional modules according to needs, that is, the internal structure of the device may be divided into different functional modules to complete all or part of the above described functions. For the specific working processes of the system, the apparatus and the unit described above, reference may be made to the corresponding processes in the foregoing method embodiments, and details are not described here again.
The embodiment of the present application provides a computer program product containing instructions, which when running on a computer, causes the computer to execute the method for screening a faulty work order in the above method embodiment.
The embodiment of the present application further provides a computer-readable storage medium, where instructions are stored in the computer-readable storage medium, and when the instructions are run on a computer, the computer is enabled to execute the method for screening the faulty work order in the method flow shown in the above method embodiment.
The computer readable storage medium may be, for example, but not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or any combination thereof. More specific examples (a non-exhaustive list) of the computer readable storage medium would include the following: an electrical connection having one or more wires, a portable computer diskette, a hard disk, a Random Access Memory (RAM), a Read-Only Memory (ROM), an Erasable Programmable Read-Only Memory (EPROM), a register, a hard disk, an optical fiber, a portable Compact Disc Read-Only Memory (CD-ROM), an optical storage device, a magnetic storage device, any suitable combination of the above, or any other form of computer readable storage medium known in the art. An exemplary storage medium is coupled to the processor such the processor can read information from, and write information to, the storage medium. Of course, the storage medium may also be integral to the processor. The processor and the storage medium may reside in an Application Specific Integrated Circuit (ASIC). In embodiments of the present application, a computer readable storage medium may be any tangible medium that can contain, or store a program for use by or in connection with an instruction execution system, apparatus, or device.
Since the screening apparatus, the computer-readable storage medium, and the computer program product of the fault work order in the embodiments of the present invention may be applied to the method described above, the technical effect obtained by the method may also refer to the method embodiments described above, and the details of the embodiments of the present invention are not repeated herein.
The above is only an embodiment of the present application, but the scope of the present application is not limited thereto, and any changes or substitutions within the technical scope of the present disclosure should be covered by the scope of the present application. Therefore, the protection scope of the present application shall be subject to the protection scope of the claims.
Claims (10)
1. A screening method of fault work orders is applied to a server and comprises the following steps:
acquiring a fault work order, wherein the fault work order comprises a plurality of fault data, the plurality of fault data correspond to a plurality of network layers, and each fault data in the plurality of fault data comprises: the device identification is used for indicating the service to which the fault data belongs, the fault time is the time for generating the fault data, and the device type is used for indicating a network layer for generating the fault data;
and determining target fault data from the plurality of fault data according to the equipment identifications, the fault time and the equipment types of the plurality of fault data, wherein the target fault data are fault data of the same service, the difference value between the fault times is smaller than a preset time difference threshold value, and the target fault data are fault data generated by a network layer which starts to transmit service data in the corresponding network layer.
2. The method of claim 1, wherein determining target fault data from the plurality of pieces of fault data according to the device identifications, the time of the fault, and the device types of the plurality of pieces of fault data comprises:
determining a first fault group according to the equipment identifiers in the fault data, wherein the fault data in the first fault group belong to the same service;
determining a second fault group according to the fault time of the fault data in the first fault group, wherein the difference value between the fault time of the fault data in the second fault group is smaller than the preset time difference threshold value;
and determining target fault data according to the equipment type of the fault data in the second fault group, wherein the target fault data is fault data generated by a network layer which starts to transmit service data in a network layer corresponding to the fault data in the second fault group.
3. The method of claim 2, wherein determining a second failure group based on failure times of all failure data in the first failure group comprises:
determining a target time range according to the fault time of all fault data in the first fault group, wherein the target time range comprises a starting time and a terminating time, the time difference between the starting time and the terminating time is smaller than a preset time difference threshold value, and the starting time and the terminating time are the fault time in the first fault group;
and determining the second fault group according to the fault time of all fault data in the first fault group and the target time range, wherein the fault time of the fault data in the second fault group is within the target time range.
4. The method according to any of claims 1-3, wherein each piece of fault data further comprises location information, and prior to the obtaining of the fault work order, the method further comprises:
receiving target position information;
the acquiring of the fault work order comprises:
and determining the fault work order according to the target position information, wherein the plurality of fault data correspond to the target position information.
5. A screening apparatus for trouble orders, the apparatus comprising:
the acquiring unit is used for acquiring a fault work order, the fault work order comprises a plurality of pieces of fault data, the plurality of pieces of fault data correspond to a plurality of network layers, and each piece of fault data in the plurality of pieces of fault data comprises: the device identification is used for indicating the service to which the fault data belongs, the fault time is the time for generating the fault data, and the device type is used for indicating a network layer for generating the fault data;
and the determining unit is used for determining target fault data from the plurality of fault data according to the equipment identifications, the fault time and the equipment types of the plurality of fault data, wherein the target fault data are fault data of the same service, the difference value between the fault times is smaller than a preset time difference threshold value, and the target fault data are fault data generated by a network layer which starts to transmit the service data in the corresponding network layer.
6. The apparatus of claim 5,
the determining unit is configured to determine a first fault group according to the device identifier in the multiple pieces of fault data, where the fault data in the first fault group belong to the same service;
the determining unit is further configured to determine a second fault group according to the fault time of the fault data in the first fault group, where a difference between the fault times of the fault data in the second fault group is smaller than the preset time difference threshold;
the determining unit is further configured to determine target fault data according to the device type of the fault data in the second fault group, where the target fault data is fault data generated by a network layer that starts to transmit service data in a network layer corresponding to the fault data in the second fault group.
7. The apparatus according to claim 6, characterized in that the determination unit, in particular for,
determining a target time range according to the fault time of all fault data in the first fault group, wherein the target time range comprises a starting time and a terminating time, the time difference between the starting time and the terminating time is smaller than a preset time difference threshold value, and the starting time and the terminating time are the fault time in the first fault group;
and determining the second fault group according to the fault time of all fault data in the first fault group and the target time range, wherein the fault time of the fault data in the second fault group is within the target time range.
8. The apparatus according to any one of claims 5-7,
the acquisition unit is also used for receiving target position information;
the obtaining unit is specifically configured to determine the fault work order according to the target location information, where the plurality of pieces of fault data correspond to the target location information.
9. A server, comprising: a processor and a memory; the processor and the memory are coupled; the memory is used to store one or more programs, the one or more programs including computer-executable instructions, which when executed by the processor, cause the server to perform the method of any of claims 1-4.
10. A computer-readable storage medium having instructions stored thereon, wherein the instructions, when executed by a computer, cause the computer to perform the method of any of claims 1-4.
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