CN113990288B - 一种语音客服自动生成部署语音合成模型的方法 - Google Patents
一种语音客服自动生成部署语音合成模型的方法 Download PDFInfo
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- CN113990288B CN113990288B CN202111585851.3A CN202111585851A CN113990288B CN 113990288 B CN113990288 B CN 113990288B CN 202111585851 A CN202111585851 A CN 202111585851A CN 113990288 B CN113990288 B CN 113990288B
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- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
- G10L13/00—Speech synthesis; Text to speech systems
- G10L13/02—Methods for producing synthetic speech; Speech synthesisers
- G10L13/027—Concept to speech synthesisers; Generation of natural phrases from machine-based concepts
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
- G06F16/33—Querying
- G06F16/3331—Query processing
- G06F16/334—Query execution
- G06F16/3343—Query execution using phonetics
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- G—PHYSICS
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- G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
- G06F16/33—Querying
- G06F16/3331—Query processing
- G06F16/334—Query execution
- G06F16/3346—Query execution using probabilistic model
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- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F40/00—Handling natural language data
- G06F40/20—Natural language analysis
- G06F40/205—Parsing
- G06F40/216—Parsing using statistical methods
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/02—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail using automatic reactions or user delegation, e.g. automatic replies or chatbot-generated messages
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/527—Centralised call answering arrangements not requiring operator intervention
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- Computational Linguistics (AREA)
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- Audiology, Speech & Language Pathology (AREA)
- General Physics & Mathematics (AREA)
- General Engineering & Computer Science (AREA)
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- Data Mining & Analysis (AREA)
- General Health & Medical Sciences (AREA)
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Citations (7)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
CN106550156A (zh) * | 2017-01-23 | 2017-03-29 | 苏州咖啦魔哆信息技术有限公司 | 一种基于语音识别的人工智能客服系统及其实现方法 |
CN108415980A (zh) * | 2018-02-09 | 2018-08-17 | 平安科技(深圳)有限公司 | 问答数据处理方法、电子装置及存储介质 |
CN111259660A (zh) * | 2020-01-15 | 2020-06-09 | 中国平安人寿保险股份有限公司 | 基于文本对的关键词抽取方法、装置、设备及存储介质 |
WO2020141643A1 (ko) * | 2019-01-03 | 2020-07-09 | 엘지전자 주식회사 | 음성 합성 서버 및 단말기 |
CN112562678A (zh) * | 2020-11-26 | 2021-03-26 | 携程计算机技术(上海)有限公司 | 基于客服录音的智能对话方法、系统、设备及存储介质 |
CN112800743A (zh) * | 2021-01-15 | 2021-05-14 | 安徽迪科数金科技有限公司 | 一种基于特定领域的语音打分模型构建系统及方法 |
CN112863476A (zh) * | 2019-11-27 | 2021-05-28 | 阿里巴巴集团控股有限公司 | 个性化语音合成模型构建、语音合成和测试方法及装置 |
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- 2021-12-23 CN CN202111585851.3A patent/CN113990288B/zh active Active
Patent Citations (7)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
CN106550156A (zh) * | 2017-01-23 | 2017-03-29 | 苏州咖啦魔哆信息技术有限公司 | 一种基于语音识别的人工智能客服系统及其实现方法 |
CN108415980A (zh) * | 2018-02-09 | 2018-08-17 | 平安科技(深圳)有限公司 | 问答数据处理方法、电子装置及存储介质 |
WO2020141643A1 (ko) * | 2019-01-03 | 2020-07-09 | 엘지전자 주식회사 | 음성 합성 서버 및 단말기 |
CN112863476A (zh) * | 2019-11-27 | 2021-05-28 | 阿里巴巴集团控股有限公司 | 个性化语音合成模型构建、语音合成和测试方法及装置 |
CN111259660A (zh) * | 2020-01-15 | 2020-06-09 | 中国平安人寿保险股份有限公司 | 基于文本对的关键词抽取方法、装置、设备及存储介质 |
CN112562678A (zh) * | 2020-11-26 | 2021-03-26 | 携程计算机技术(上海)有限公司 | 基于客服录音的智能对话方法、系统、设备及存储介质 |
CN112800743A (zh) * | 2021-01-15 | 2021-05-14 | 安徽迪科数金科技有限公司 | 一种基于特定领域的语音打分模型构建系统及方法 |
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Effective date of registration: 20220818 Address after: No. 25-1, Hongcao Road, Xuhui District, Shanghai, 200030 Patentee after: SHANGHAI HANGDONG TECHNOLOGY CO.,LTD. Address before: Room 406, building 5, No. 23, Huashen Avenue, Yuhuatai District, Nanjing, Jiangsu 210012 Patentee before: Jiangsu Weihao Intelligent Technology Co.,Ltd. |
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Denomination of invention: A Method for Automatically Generating and Deploying Speech Synthesis Models by Voice Customer Service Effective date of registration: 20230705 Granted publication date: 20220510 Pledgee: Industrial Bank Co.,Ltd. Shanghai Pudong Sub branch Pledgor: SHANGHAI HANGDONG TECHNOLOGY CO.,LTD. Registration number: Y2023310000349 |