CN113988889A - Customer service management monitoring and maintenance system - Google Patents
Customer service management monitoring and maintenance system Download PDFInfo
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- CN113988889A CN113988889A CN202111292064.XA CN202111292064A CN113988889A CN 113988889 A CN113988889 A CN 113988889A CN 202111292064 A CN202111292064 A CN 202111292064A CN 113988889 A CN113988889 A CN 113988889A
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- 238000012544 monitoring process Methods 0.000 title claims abstract description 104
- 238000012423 maintenance Methods 0.000 title claims abstract description 100
- 230000005540 biological transmission Effects 0.000 claims abstract description 4
- 238000007726 management method Methods 0.000 claims description 26
- 238000004458 analytical method Methods 0.000 claims description 22
- 238000013500 data storage Methods 0.000 claims description 2
- 238000000034 method Methods 0.000 description 3
- 230000002452 interceptive effect Effects 0.000 description 2
- 230000009286 beneficial effect Effects 0.000 description 1
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- G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
- G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
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- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F11/00—Error detection; Error correction; Monitoring
- G06F11/30—Monitoring
- G06F11/3003—Monitoring arrangements specially adapted to the computing system or computing system component being monitored
- G06F11/3006—Monitoring arrangements specially adapted to the computing system or computing system component being monitored where the computing system is distributed, e.g. networked systems, clusters, multiprocessor systems
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- G06—COMPUTING; CALCULATING OR COUNTING
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Abstract
The invention discloses a customer service management monitoring and maintenance system, which comprises a customer service terminal and a data terminal, wherein the customer service terminal is connected with the data terminal through WiFi or Bluetooth, and an information monitoring module is arranged between the customer service terminal and the data terminal and used for identifying and monitoring service information transmitted to the data terminal by the customer service terminal; the information monitoring module comprises a plurality of monitoring terminals, the monitoring terminals are arranged according to the number of departments and the number of the customer service terminals, and can independently monitor the service information from each customer service terminal to the data terminal, wherein each monitoring terminal comprises N monitoring nodes, and the service information from each customer service terminal to the data terminal is monitored in multiple stages through the N monitoring nodes; the information monitoring module is arranged to monitor the client information data, and the information maintenance module is used for maintaining the data information when data failure and data disorder are caused during the transmission of the client information data.
Description
Technical Field
The invention relates to the technical field of service management, in particular to a customer service management monitoring and maintaining system.
Background
Service management is concerned with how to manage and succeed enterprises in a service competition environment. The method comprises the steps of analyzing a service profit chain, analyzing the interactive process and interactive quality of the service, managing information technology in the service quality management, comparing the product marketing of the service industry with the product marketing of the manufacturing industry and the like. Increasing customer satisfaction with the service.
With the development of society, customer service exists in the life of everyone, and people either as customers or service personnel use various customer service systems for better management of customer service, but the existing customer service management system cannot monitor and maintain customer information data, and data failure and data disorder are easily caused when the customer information data is transmitted.
Disclosure of Invention
The invention aims to provide a customer service management monitoring and maintaining system, which aims to solve the problems that the existing customer service management system cannot monitor and maintain customer information data and easily causes data failure and data disorder when the customer information data is transmitted.
In order to achieve the purpose, the invention provides the following technical scheme: a customer service management monitoring maintenance system comprises a customer service terminal and a data terminal, wherein the customer service terminal is connected with the data terminal through WiFi or Bluetooth, and an information monitoring module is arranged between the customer service terminal and the data terminal and used for identifying and monitoring service information transmitted to the data terminal by the customer service terminal;
the information monitoring module comprises a plurality of monitoring terminals, and the monitoring terminals are arranged according to the number of departments and customer service terminals and can independently monitor service information from each customer service terminal to the data terminal, wherein each monitoring terminal comprises N monitoring nodes, and the service information from each customer service terminal to the data terminal is monitored in multiple stages through the N monitoring nodes;
the information monitoring module further comprises a plurality of information maintenance modules, the information maintenance modules correspond to the monitoring terminals, and the information maintenance modules are used for repairing service information of the corresponding monitoring terminals, wherein each information maintenance module comprises N maintenance points, and each maintenance point can be maintained independently or in a combined manner.
Furthermore, when the N maintenance points are combined for maintenance, at least three maintenance points form a group, wherein the three maintenance points can be three adjacent maintenance nodes or three stage maintenance nodes in different stages.
Furthermore, each monitoring node at least comprises one analysis unit point, service information data corresponding to each analysis unit point are different, the analysis unit points correspondingly analyze the monitored information according to the service information data of the analysis unit points, and the analyzed fault service information is sent to the information maintenance module.
Furthermore, the N maintenance points of the information maintenance module correspond to the service information data sent by the analysis unit point for maintenance, and the service information sent by each analysis unit point can correspond to one maintenance point or a plurality of maintenance points.
Furthermore, the maintenance point is intelligently connected with the customer service terminal and the data terminal in an information transmission mode, and the maintenance point can directly feed back the service information data which is completed in maintenance to the service information data at a certain stage with a fault.
Furthermore, the customer service terminal comprises a user service terminal, an operator service terminal and a developer login terminal, wherein each terminal information path corresponds to one information monitoring module, and service information monitoring is performed on each link through the information monitoring modules.
Further, an information storage module is further arranged between the customer service terminal and the data terminal, and the information storage module is connected with the information monitoring module and the customer service terminal and the data terminal respectively and used for storing service information data.
Further, the information storage module at least comprises three deposit cells which are respectively used for storing service information corresponding to the connection of the information monitoring module, the customer service terminal and the data terminal;
each saving cell comprises a plurality of data storage modules which are used for storing different service information data, monitoring fault service information data and maintenance service information data.
Furthermore, the customer service management monitoring and maintenance system is used for remote navigation, a GPS (global positioning system), an internet data information system and a Beidou satellite tracking and positioning system.
Compared with the prior art, the invention has the beneficial effects that:
the customer service management monitoring and maintenance system monitors customer information data in real time by arranging the information monitoring module, and maintains the data information through the information maintenance module when data failure and data disorder are caused during the delivery of the customer information data.
Drawings
FIG. 1 is a flow chart of a customer service management monitoring and maintenance system according to the present invention;
FIG. 2 is a flow chart of a monitoring terminal of the information monitoring module according to the present invention;
FIG. 3 is a flow chart of an information maintenance module of the information monitoring module according to the present invention.
Detailed Description
The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
In the first embodiment, the first step is,
referring to fig. 1 to 3, in an embodiment of the present invention, a customer service management, monitoring and maintenance system includes a customer service terminal and a data terminal, where the customer service terminal and the data terminal are connected through WiFi or bluetooth, and is characterized in that an information monitoring module is disposed between the customer service terminal and the data terminal, and is used to identify and monitor service information sent by the customer service terminal to the data terminal.
The information monitoring module comprises a plurality of monitoring terminals, the monitoring terminals are arranged according to the number of departments and the number of the customer service terminals, and can independently monitor service information from each customer service terminal to the data terminal, wherein each monitoring terminal comprises N monitoring nodes, and the service information from each customer service terminal to the data terminal is monitored in multiple stages through the N monitoring nodes.
The information monitoring module further comprises a plurality of information maintenance modules, the information maintenance modules correspond to the monitoring terminals and are used for repairing service information of the corresponding monitoring terminals, each information maintenance module comprises N maintenance points, and each maintenance point can be maintained independently or in a combined mode.
In this embodiment, the service information data between the customer service terminal and the data terminal is monitored by the information monitoring module, wherein, with reference to fig. 1-2, the service information data between the customer service terminal and the data terminal is monitored in a segmented manner by a plurality of monitoring terminals of the information monitoring module, and service information from each customer service terminal to the data terminal is monitored in multiple stages by N monitoring nodes, so that the service information in each stage can be monitored.
When the N maintenance points are combined for maintenance, at least three maintenance points form a group, wherein the three maintenance points can be three adjacent maintenance nodes or three stage maintenance nodes in different stages.
Each monitoring node at least comprises one analysis unit point, the service information data corresponding to each analysis unit point are different, the analysis unit points correspondingly analyze the monitored information according to the service information data of the analysis unit points, and the analyzed fault service information is sent to the information maintenance module.
In this embodiment, when the information that the fault occurs after the monitoring is maintained through the N maintenance points in the information maintenance module, the maintenance system can be performed by using one of the maintenance points, and the synchronous maintenance can be performed through the three corresponding maintenance points.
In the second embodiment, the first embodiment of the method,
the customer service management monitoring and maintenance system comprises a customer service terminal and a data terminal, wherein the customer service terminal is connected with the data terminal through WiFi or Bluetooth.
The information monitoring module comprises a plurality of monitoring terminals, the monitoring terminals are arranged according to the number of departments and the number of the customer service terminals, and can independently monitor the service information from each customer service terminal to the data terminal, wherein each monitoring terminal comprises N monitoring nodes, and the service information from each customer service terminal to the data terminal is monitored in multiple stages through the N monitoring nodes.
The information monitoring module further comprises a plurality of information maintenance modules, the information maintenance modules correspond to the monitoring terminals and are used for repairing service information of the corresponding monitoring terminals, each information maintenance module comprises N maintenance points, and each maintenance point can be maintained independently or in a combined mode.
When the N maintenance points are combined for maintenance, at least three maintenance points form a group, wherein the three maintenance points can be three adjacent maintenance nodes or three stage maintenance nodes in different stages.
Each monitoring node at least comprises one analysis unit point, the service information data corresponding to each analysis unit point are different, the analysis unit points correspondingly analyze the monitored information according to the service information data of the analysis unit points, and the analyzed fault service information is sent to the information maintenance module.
The service information data sent by the analysis unit points corresponding to N maintenance points of the information maintenance module is maintained correspondingly, the service information sent by each analysis unit point can correspond to one maintenance point and also can correspond to a plurality of maintenance points, the maintenance points are in information transmission intelligent connection with the customer service terminal and the data terminal, the maintenance points can directly feed back the service information data after maintenance to the service information data at a certain stage with a fault, the customer service terminal comprises a user service terminal, an operator service terminal and a developer login terminal, wherein each terminal information path corresponds to one information monitoring module, the service information monitoring is carried out on each link through the information monitoring module, a stored information module is also arranged between the customer service terminal and the data terminal, and the stored information module is respectively connected with the information monitoring module and the customer service terminal and the data terminal, the system is used for storing service information data, the storage information module at least comprises three deposit cells, the storage information module is respectively used for connecting the storage information monitoring module, service information corresponding to the customer service terminal and the data terminal, each deposit cell comprises a plurality of storage data modules, different service information data, monitoring fault service information data and maintenance service information data are respectively stored, the customer service management monitoring and maintenance system is used for remote navigation, a GPS positioning system, an internet data information system and a Beidou satellite tracking and positioning system.
The customer service management monitoring and maintenance system monitors customer information data by arranging the information monitoring module, and maintains the data information through the information maintenance module when data failure and data disorder are caused during the delivery of the customer information data.
It will be evident to those skilled in the art that the invention is not limited to the details of the foregoing illustrative embodiments, and that the present invention may be embodied in other specific forms without departing from the spirit or essential attributes thereof. The present embodiments are therefore to be considered in all respects as illustrative and not restrictive, the scope of the invention being indicated by the appended claims rather than by the foregoing description, and all changes which come within the meaning and range of equivalency of the claims are therefore intended to be embraced therein. Any reference sign in a claim should not be construed as limiting the claim concerned.
Furthermore, it should be understood that although the present description refers to embodiments, not every embodiment may contain only a single embodiment, and such description is for clarity only, and those skilled in the art should integrate the description, and the embodiments may be combined as appropriate to form other embodiments understood by those skilled in the art.
Claims (9)
1. A customer service management monitoring maintenance system comprises a customer service terminal and a data terminal, wherein the customer service terminal is connected with the data terminal through WiFi or Bluetooth, and is characterized in that an information monitoring module is arranged between the customer service terminal and the data terminal and used for identifying and monitoring service information transmitted to the data terminal by the customer service terminal;
the information monitoring module comprises a plurality of monitoring terminals, the monitoring terminals are arranged according to the number of departments and client service terminals and can independently monitor service information from each client service terminal to the data terminal, each monitoring terminal comprises N monitoring nodes, and the service information from each client service terminal to the data terminal is monitored in multiple stages through the N monitoring nodes;
the information monitoring module further comprises a plurality of information maintenance modules, the information maintenance modules correspond to the monitoring terminals, and the information maintenance modules are used for repairing service information of the corresponding monitoring terminals, wherein each information maintenance module comprises N maintenance points, and each maintenance point can be maintained independently or in a combined manner.
2. The system as claimed in claim 1, wherein the N repair points are combined and repaired by grouping at least three repair points, wherein the three repair points can be three adjacent repair nodes or three phase repair nodes of different phases.
3. The customer service management, monitoring and maintenance system according to claim 1, wherein each monitoring node comprises at least one analysis unit point, service information data corresponding to each analysis unit point is different, the analysis unit point correspondingly analyzes the monitored information according to the service information data of the analysis unit point, and sends the analyzed fault service information to the information maintenance module.
4. The customer service management monitoring and maintenance system according to claim 3, wherein the N maintenance points of the information maintenance module correspond to the maintenance of the service information data sent by the analysis unit point, and the service information sent by each analysis unit point can correspond to one maintenance point or a plurality of maintenance points.
5. The customer service management monitoring and maintenance system according to claim 4, wherein the maintenance point is connected with the customer service terminal and the data terminal in an intelligent manner for information transmission, and the maintenance point can directly feed back the service information data after maintenance to the service information data at a certain stage with a fault.
6. The customer service management, monitoring and maintenance system according to claim 1, wherein the customer service terminal comprises a user service terminal, an operator service terminal and a developer login terminal, wherein each terminal information path corresponds to an information monitoring module, and service information monitoring is performed on each link through the information monitoring module.
7. The customer service management, monitoring and maintenance system according to claim 1, wherein an information storage module is further disposed between the customer service terminal and the data terminal, and the information storage module is connected to the information monitoring module and the customer service terminal and the data terminal respectively, and is configured to store service information data.
8. The customer service management, monitoring and maintenance system according to claim 7, wherein the information storage module comprises at least three saving cells, and the three saving cells are respectively used for storing service information corresponding to the information monitoring module connection, the customer service terminal and the data terminal;
each saving cell comprises a plurality of data storage modules which are used for storing different service information data, monitoring fault service information data and maintenance service information data.
9. The customer service management monitoring and maintenance system of claim 1, wherein the customer service management monitoring and maintenance system is used for remote navigation, a GPS positioning system, an Internet data information system, and a Beidou satellite tracking and positioning system.
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202111292064.XA CN113988889A (en) | 2021-11-02 | 2021-11-02 | Customer service management monitoring and maintenance system |
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| Application Number | Priority Date | Filing Date | Title |
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| CN202111292064.XA CN113988889A (en) | 2021-11-02 | 2021-11-02 | Customer service management monitoring and maintenance system |
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| CN113988889A true CN113988889A (en) | 2022-01-28 |
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| US20200410135A1 (en) * | 2018-02-28 | 2020-12-31 | Barclays Execution Services Limited | Data security |
| CN113076210A (en) * | 2021-03-26 | 2021-07-06 | 山东英信计算机技术有限公司 | Server fault diagnosis result notification method, system, terminal and storage medium |
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2021
- 2021-11-02 CN CN202111292064.XA patent/CN113988889A/en active Pending
Patent Citations (7)
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| CN103699666A (en) * | 2013-12-27 | 2014-04-02 | 乐视网信息技术（北京）股份有限公司 | Transmission method and transmission device for splitting data |
| CN109863479A (en) * | 2016-12-03 | 2019-06-07 | Wago管理有限责任公司 | The route of monitoring data processing system |
| CN206595766U (en) * | 2016-12-14 | 2017-10-27 | 广东技术师范学院天河学院 | A kind of data transmission system |
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