CN113988760A - Distribution method, distribution device, storage medium and electronic equipment - Google Patents

Distribution method, distribution device, storage medium and electronic equipment Download PDF

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Publication number
CN113988760A
CN113988760A CN202111301047.8A CN202111301047A CN113988760A CN 113988760 A CN113988760 A CN 113988760A CN 202111301047 A CN202111301047 A CN 202111301047A CN 113988760 A CN113988760 A CN 113988760A
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China
Prior art keywords
user
delivery
distribution
item
delivered
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CN202111301047.8A
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Chinese (zh)
Inventor
贾跃博
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Beijing Sankuai Online Technology Co Ltd
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Beijing Sankuai Online Technology Co Ltd
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Priority to CN202111301047.8A priority Critical patent/CN113988760A/en
Publication of CN113988760A publication Critical patent/CN113988760A/en
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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
    • G06Q10/083—Shipping
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F9/00—Arrangements for program control, e.g. control units
    • G06F9/06—Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
    • G06F9/44—Arrangements for executing specific programs
    • G06F9/451—Execution arrangements for user interfaces
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G06Q30/0601—Electronic shopping [e-shopping]
    • G06Q30/0633—Lists, e.g. purchase orders, compilation or processing
    • G06Q30/0635—Processing of requisition or of purchase orders

Abstract

The disclosure relates to a distribution method, a distribution device, a storage medium and an electronic device. The method comprises the following steps: in response to receiving a request for re-distribution of the delivered item sent by the first user in response to determining that a target distribution rider has distributed the delivered item to the first user, re-distributing a target distribution address for the delivered item, wherein the request for re-distribution is sent by the first user upon determining that the received delivered item is not identical to an item actually ordered by the first user; regenerating a task to be distributed according to the distribution address of the first user and the target distribution address; and distributing the task to be distributed to a first distribution rider to redistribute the distributed items from the distribution address of the first user to the target distribution address. With this approach of the present disclosure, misdelivered items may be timely re-delivered from the wrong delivery location to the correct delivery location.

Description

Distribution method, distribution device, storage medium and electronic equipment
Technical Field
The present disclosure relates to the field of order distribution technologies, and in particular, to a distribution method, a distribution device, a storage medium, and an electronic device.
Background
At present, when a delivery rider delivers take-out orders, the condition that the rider delivers wrong orders is easy to occur due to the fact that the number of the take-out orders to be delivered is large. Meanwhile, as the take-out orders received by the merchants are large in quantity, the merchants are easy to match wrong articles, such as missing articles and mismatching articles.
In the related art, if the user takes the order and finds that the actually received article is not in accordance with the ordered article, the user can contact the delivery rider who sends the order to perform feedback. Alternatively, the user may contact the merchant for feedback. After the delivery rider or merchant defines the responsibility for the problem of the delivery error order fed back by the user, the user is compensated by the responsibility, such as re-delivering the correct item to the user or reimbursing the user. However, the correct consignee of the wrong item received by the user may not receive the item he ordered, and the wrong item may not arrive at the correct user.
Disclosure of Invention
An object of the present disclosure is to provide a distribution method, a distribution apparatus, a storage medium, and an electronic device, so as to solve the problems in the related art.
In order to achieve the above object, a first part of the embodiments of the present disclosure provides a distribution method, the method including:
in response to receiving a request for re-distribution of the delivered item sent by the first user in response to determining that a target distribution rider has distributed the delivered item to the first user, re-distributing a target distribution address for the delivered item, wherein the request for re-distribution is sent by the first user upon determining that the received delivered item is not identical to an item actually ordered by the first user;
regenerating a task to be distributed according to the distribution address of the first user and the target distribution address;
and distributing the task to be distributed to a first distribution rider to redistribute the distributed items from the distribution address of the first user to the target distribution address.
Optionally, the redistribution request includes a captured image of the delivered item, and after receiving the redistribution request for the delivered item sent by the first user, the method further includes:
judging whether the delivered article received by the first user is a misdelivered article different from the article actually ordered by the first user or not according to the shot image;
the reassigning the target delivery address for the delivery item includes:
and under the condition that the delivery goods received by the first user are determined to be the misdelivery goods, the target delivery address is re-distributed to the delivery goods.
Optionally, the determining, according to the captured image, whether the delivered item received by the first user is a misdelivered item different from an item actually ordered by the first user includes:
identifying an order receipt image from the shot image;
identifying order consignee information from the order receipt image;
under the condition that the order consignee information corresponds to the first user, identifying a real object image from the shot image;
and carrying out image recognition on the real object image to determine whether the delivered article received by the first user is the misdelivered article.
Optionally, the reassigning the target delivery address for the delivery item includes:
determining a delivery address of a second user in the order consignee information as the target delivery address under the condition that the order consignee information is determined not to correspond to the first user; alternatively, the first and second electrodes may be,
and under the condition that the order receiver information corresponds to the first user and the delivered article is determined to be the misdelivered article after the image recognition is carried out on the real object image, determining a merchant address corresponding to the delivered article as the target delivery address.
Optionally, before the assigning the task to be delivered to the first delivery rider, the method further comprises:
generating misdelivery information representing that the delivered article received by the first user is a misdelivered article;
the mismatching information is pushed to the terminal of the target delivery rider, so that the terminal of the target delivery rider displays an order mismatching interface according to the mismatching information;
in response to receiving a re-delivery request fed back by the target delivery rider from the order mis-delivery interface, determining the target delivery rider as the first delivery rider.
Optionally, the method further comprises:
if the re-distribution request is not received within a preset time length, selecting a first distribution rider with a current distribution path passing through the distribution address of the first user and the target distribution address from a distribution rider pool; alternatively, the first and second electrodes may be,
and if a request for refusing to re-distribute fed back by the target distribution rider is received, selecting a distribution address of the first user and the first distribution rider of the target distribution address, wherein the current distribution path passes through the distribution address, from the distribution rider pool.
Optionally, the method further comprises:
and pushing real-time delivery information that the first delivery rider delivers the delivered articles from the delivery address of the first user to the target delivery address to a terminal of a third user corresponding to the target delivery address.
Optionally, the method further comprises:
and under the condition that the delivered article received by the fourth user is determined to be the article actually ordered by the first user based on the re-delivery request initiated by the fourth user, pushing real-time delivery information of the article actually ordered by the first user delivered by a second delivery rider to the terminal of the first user.
A second aspect of the disclosed embodiments provides a dispensing device, the device comprising:
a first assignment module configured to, in response to receiving a request for re-assignment of a delivery item sent by a first user to a first user, in an instance in which a target delivery rider has assigned the delivery item to the first user, reassign a target delivery address for the delivery item, wherein the request for re-assignment is sent by the first user in an instance in which it is determined that the received delivery item is not identical to an item actually ordered by the first user;
the generating module is configured to regenerate the tasks to be distributed according to the distribution addresses of the first users and the target distribution addresses;
a second assignment module configured to assign the task to be delivered to a first delivery rider to re-deliver the delivered item from the first user's delivery address to the target delivery address.
Optionally, the request for re-distribution includes a captured image of the delivered article, and the apparatus further includes:
the judging module is configured to judge whether the delivered article received by the first user is a misdelivered article different from an article actually ordered by the first user according to the shot image after receiving a re-delivery request for the delivered article sent by the first user;
the second allocating module includes:
an assignment sub-module configured to reassign a target delivery address to the delivery item if it is determined that the delivery item received by the first user is the misdelivered item.
Optionally, the determining module includes:
a first identification submodule configured to identify an order slip image from the captured image;
a second identification submodule configured to identify order consignee information from the order slip image;
a third identification sub-module configured to identify a real object image from the captured image if it is determined that the order recipient information corresponds to the first user;
a fourth recognition sub-module configured to perform image recognition on the physical image to determine whether the delivered item received by the first user is the misdelivered item.
Optionally, the allocation submodule includes:
a determining submodule configured to determine, as the target delivery address, a delivery address of a second user in the order recipient information if it is determined that the order recipient information does not correspond to the first user; or, when it is determined that the order receiver information corresponds to the first user and the delivered item is the misdelivered item after the image recognition is performed on the real object image, determining a merchant address corresponding to the delivered item as the target delivery address.
Optionally, the apparatus further comprises:
a first execution module configured to generate mis-delivery information indicating that the delivered item received by the first user is a mis-delivered item before the task to be delivered is assigned to a first delivery rider;
the first pushing module is configured to push the mismatching information to the terminal of the target delivery rider so that the terminal of the target delivery rider displays an order mismatching interface according to the mismatching information;
a first response module configured to determine the target delivery rider as the first delivery rider in response to receiving a re-delivery request fed back by the target delivery rider from the order mis-delivery interface.
Optionally, the apparatus further comprises:
a second execution module configured to select a first delivery rider whose current delivery path passes through a delivery address of the first user and the target delivery address from a delivery rider pool if the re-delivery request is not received within a preset time period; or, if a request for refusing to re-deliver, which is fed back by the target delivery rider, is received, selecting a delivery address of the first user and the first delivery rider of the target delivery address, where a current delivery path passes through, from the delivery rider pool.
Optionally, the apparatus further comprises:
the first pushing module is configured to push real-time delivery information, which is used for delivering the delivered items from the delivery address of the first user to the target delivery address, to a terminal of a third user corresponding to the target delivery address by the first delivery rider.
Optionally, the apparatus further comprises:
the second pushing module is configured to push real-time delivery information of a second delivery rider for delivering the item actually ordered by the first user to the terminal of the first user when it is determined that the delivered item received by the fourth user is the item actually ordered by the first user based on a re-delivery request initiated by the fourth user.
A third part of the embodiments of the present disclosure provides a computer-readable storage medium on which a computer program is stored, which when executed by a processor, performs the steps of the method of any one of the first part.
A fourth aspect of the embodiments of the present disclosure provides an electronic apparatus, including:
a memory having a computer program stored thereon;
a processor for executing the computer program in the memory to implement the steps of the method of any of the first parts.
By adopting the technical scheme, the following beneficial technical effects can be at least achieved:
in a case where it is determined that the target delivery rider has delivered the delivered item to the first user, the target delivery address is reassigned for the delivered item in response to receiving a re-delivery request for the delivered item sent by the first user, wherein the re-delivery request is sent by the first user in a case where it is determined that the received delivered item is not identical to the item actually ordered by the first user. And regenerating the tasks to be distributed according to the distribution address of the first user and the target distribution address. The task to be delivered is assigned to the first delivery rider to re-deliver the delivered item from the delivery address of the first user to the target delivery address. With the method of the present disclosure, in the case that the delivered item received by the user feedback does not match the ordered item, the target delivery address corresponding to the delivered item may be obtained, and the first delivery rider may be assigned for the delivered item, so as to deliver the delivered item from the delivery address of the wrong first user to the correct target delivery address. Therefore, compared with the related art, the method disclosed by the invention not only can improve the feedback efficiency of order mis-delivery, but also can deliver the mis-delivered articles to the correct delivery place in time.
Additional features and advantages of the disclosure will be set forth in the detailed description which follows.
Drawings
The accompanying drawings, which are included to provide a further understanding of the disclosure and are incorporated in and constitute a part of this specification, illustrate embodiments of the disclosure and together with the description serve to explain the disclosure without limiting the disclosure. In the drawings:
fig. 1 is a schematic diagram illustrating a mis-delivery feedback according to an exemplary embodiment of the present disclosure.
Fig. 2 is a flow chart illustrating a method of distribution according to an exemplary embodiment of the present disclosure.
FIG. 3 is a block diagram illustrating a dispensing device according to an exemplary embodiment of the present disclosure.
Fig. 4 is a block diagram illustrating an electronic device according to an exemplary embodiment of the present disclosure.
Detailed Description
The following detailed description of specific embodiments of the present disclosure is provided in connection with the accompanying drawings. It should be understood that the detailed description and specific examples, while indicating the present disclosure, are given by way of illustration and explanation only, not limitation.
In the related art, if the user takes the order and finds that the delivered items do not conform to the ordered items, the user can contact a delivery rider who sends the order to perform feedback. Alternatively, the user may contact the merchant for feedback. After the delivery rider or merchant defines the responsibility for the problem of the delivery error order fed back by the user, the user is compensated by the responsibility, such as re-delivering the correct item to the user or reimbursing the user. For example, as shown in fig. 1, when the consumer finds that the delivered item does not match the ordered item, the merchant reflects the delivery error of the order, and after the merchant verifies, the merchant may negotiate with the user and contact the rider to re-deliver the correct item to the user, or alternatively, the merchant may negotiate with the user and refund the user, for example, cancel the user's order for automatic refund.
However, the correct consignee of the wrong item received by the user may not receive the item he ordered nor know the correct delivery information for the item he ordered. The wrong item cannot arrive or arrive on time (or in time) at the correct user's hand. Therefore, the method which is negotiated and solved by the user, the merchant and the delivery rider is not only inflexible but also has low efficiency in solving the problem of mis-delivery.
In view of the above, embodiments of the present disclosure provide a distribution method, a distribution device, a storage medium, and an electronic device to solve the above problems.
Fig. 2 is a flowchart illustrating a distribution method according to an exemplary embodiment of the present disclosure, as shown in fig. 2, the distribution method including the steps of:
s11, in response to receiving a request for re-distribution of the delivered item sent by the first user, in a case where it is determined that the delivered item has been distributed to the first user by a target distribution rider, re-distributing a target distribution address for the delivered item, wherein the request for re-distribution is sent by the first user in a case where it is determined that the received delivered item is not identical to an item actually ordered by the first user.
Wherein the request for re-allocation is information initiated by the user for feeding back the problem of the mis-allocation.
In an implementation mode, a misdelivery information feedback inlet can be arranged on an order page on a user terminal, so that the user can feed back information when receiving delivery items different from the items actually ordered by the user.
In the case where the delivered item actually received by the first user does not coincide with the order information, the first user may feed back a request for re-delivery. Further, whether the delivered article received by the first user is a true misdelivered article can be judged according to the re-delivery request fed back by the first user. Wherein the misdelivered item may be a target delivery rider misdelivering other user's order items to the first user. The misdelivered items may also be items that the merchant mismatched when the order is made according to the first user's order information.
An implementation manner is that the request for re-distribution includes a photographed image of the delivered object, and after receiving the request for re-distribution for the delivered object sent by the first user, the method further includes: and judging whether the delivered article received by the first user is a misdelivered article different from the article actually ordered by the first user or not according to the shot image. Accordingly, the reassigning the delivery item to the target delivery address includes: and under the condition that the delivery goods received by the first user are determined to be the misdelivery goods, the target delivery address is re-distributed to the delivery goods.
An implementable determination method for determining whether the delivered item received by the first user is a misdelivered item different from an item actually ordered by the first user according to the captured image, comprising:
identifying an order receipt image from the shot image; identifying order consignee information from the order receipt image; under the condition that the order consignee information corresponds to the first user, identifying a real object image from the shot image; and carrying out image recognition on the real object image to determine whether the delivered article received by the first user is the misdelivered article.
The captured image of the delivered article may be one or more real-object images captured by the first user for the delivered article, or may be a video captured by the first user for the delivered article. In this regard, the present disclosure is not particularly limited.
In an instant delivery scene, for example, a takeaway delivery scene, a corresponding takeaway order form is generally attached to a packaged takeaway commodity, and the takeaway order form includes list information of the takeaway commodity, takeaway delivery address information, takeaway consignee information, and the like. Therefore, the first user may include an order slip image in the captured image of the delivered item. After the order slip image is identified from the captured image, order receiver information may be further identified from the order slip image. By comparing the identified order receiver information with the information of the first user, it can be determined whether the order receiver information corresponds to the first user.
Specifically, in a case where it is determined that the order receiver information does not correspond to the first user, it may be determined that the target delivery rider mismatching the order items of the other users to the first user. And under the condition that the order receiver information corresponds to the first user, the target delivery rider is not delivered incorrectly, and the problem of misdelivery fed back by the first user through the re-delivery request can be caused by the merchant misdelivering the goods. Therefore, further, the real object image can be identified from the shot image, the real object image is subjected to image identification to extract the image feature information of the real object image, the extracted image feature information of the real object image is compared with the image feature information of the object corresponding to the order object in the order information, and when the fact that the image feature information of the real object image is different from the image feature information corresponding to the order object in the order information (or the similarity is smaller than a preset threshold value) is determined, the delivered object of the first user can also be determined to be a misdelivered object caused by mispicking of the merchant.
An implementable embodiment can print an order identification image on an order slip when the order slip is printed, and can store the order identification image at a server, the order identification image being for consignee information uniquely corresponding to the order. When judging whether the delivered article is a misdelivered article according to the shot image in the re-delivery request, whether the target delivery rider misdelivers the ordered article of the other user to the first user can be determined by identifying the order identification image. The order identification image can be a two-dimensional code or other special identification images. When the delivery item received by the first user is determined to be the misdelivered item, the delivery address of the correct consignee corresponding to the delivery item can be obtained to obtain the target delivery address.
And S12, regenerating the tasks to be distributed according to the distribution address of the first user and the target distribution address.
And regenerating a task to be delivered according to the delivery address of the first user and the target delivery address, wherein the task to be delivered is used for delivering the wrongly-delivered articles received by the first user again.
And S13, distributing the task to be distributed to a first distribution rider so as to redistribute the distributed articles from the distribution address of the first user to the target distribution address.
A first delivery rider is assigned to the task to be delivered to deliver the delivered item from the delivery address of the wrong first user to the correct target delivery address.
The distribution address of the first user may be obtained from the order information of the first user, or the distribution address of the first user may be obtained according to GPS positioning of the terminal of the first user.
Optionally, the reassigning the target delivery address for the delivery item includes:
determining a delivery address of a second user in the order consignee information as the target delivery address under the condition that the order consignee information is determined not to correspond to the first user; or, when it is determined that the order receiver information corresponds to the first user and the delivered item is the misdelivered item after the image recognition is performed on the real object image, determining a merchant address corresponding to the delivered item as the target delivery address.
In a specific implementation, if it is determined that the order receiver information described on the order slip attached to the delivered item does not correspond to the first user, the target delivery address may be determined from the order receiver information described on the order slip, that is, the receiving information of the second user. Namely, the target delivery address is the receiving address of the second user recorded on the order receipt.
If it is determined that the order receiver information recorded on the order slip attached to the delivered item corresponds to the first user, but the delivered item is determined to be a misdelivered item after the image recognition of the real object image, it may be determined that the problem that the delivered item actually received by the first user does not correspond to the order information is caused by a merchant misdispensing a commodity, and in this case, the target delivery address may be determined according to the selling merchant corresponding to the delivered item. I.e. determining the merchant address as the target shipping address. Thus, the mismatched commodities of the merchant can be returned to the merchant.
With the above method, in a case where it is determined that the target delivery rider has delivered the delivered item to the first user, the target delivery address is reassigned for the delivered item in response to receiving a re-delivery request for the delivered item sent by the first user, wherein the re-delivery request is sent by the first user in a case where it is determined that the received delivered item is not identical to the item actually ordered by the first user. And regenerating the tasks to be distributed according to the distribution address of the first user and the target distribution address. The task to be delivered is assigned to the first delivery rider to re-deliver the delivered item from the delivery address of the first user to the target delivery address. With the method of the present disclosure, in the case that the delivered item received by the user feedback does not match the ordered item, the target delivery address corresponding to the delivered item may be obtained, and the first delivery rider may be assigned for the delivered item, so as to deliver the delivered item from the delivery address of the wrong first user to the correct target delivery address. Therefore, compared with the related art, the method disclosed by the invention not only can improve the feedback efficiency of order mis-delivery, but also can deliver the mis-delivered articles to the correct delivery place in time.
By adopting the method, whether the delivered article actually received by the first user is a true misdelivered article is judged according to the misdelivered information by responding to the received misdelivered information which is fed back by the first user and indicates that the delivered article is not consistent with the order information. When the delivery item received by the first user is determined to be the delivery error item, the target delivery address corresponding to the delivery item is obtained. And allocating a first delivery rider to the delivery item to deliver the delivery item from the delivery address of the first user to the target delivery address. By adopting the method disclosed by the disclosure, under the condition that the user feeds back that the delivered article is not in accordance with the order information, whether the delivered article is a misdelivered article is judged according to the misdelivered information fed back by the user, and under the condition that the delivered article is determined to be the misdelivered article, the target delivery address of the correct user corresponding to the delivered article is obtained. In this way, the first delivery rider may be assigned to the delivered item to deliver the delivered item from the delivery address of the wrong first user to the target delivery address corresponding to the correct consignee. Therefore, compared with the related art, the method disclosed by the invention not only can improve the feedback efficiency of order mis-delivery, but also can deliver the mis-delivered articles to the correct delivery place in time. By adopting the method disclosed by the invention, the articles can be timely delivered to the correct user in the article misdelivery scene, and the article delivery efficiency is improved.
In addition, by adopting the method, the responsible party of the problem that the delivered article received by the first user does not conform to the order information can be accurately defined in the process of judging whether the delivered article is the misdelivered article or not. Thus, the benefits of the merchant or the distribution rider are guaranteed.
Optionally, before the assigning the task to be delivered to the first delivery rider, the method further comprises: generating misdelivery information representing that the delivered article received by the first user is a misdelivered article; the mismatching information is pushed to the terminal of the target delivery rider, so that the terminal of the target delivery rider displays an order mismatching interface according to the mismatching information; in response to receiving a re-delivery request fed back by the target delivery rider from the order mis-delivery interface, determining the target delivery rider as the first delivery rider. And if a request for refusing to re-distribute fed back by the target distribution rider is received, selecting a distribution address of the first user and the first distribution rider of the target distribution address, wherein the current distribution path passes through the distribution address, from the distribution rider pool.
In specific implementation, when it is determined that the delivered article received by the first user is an article delivered by mistake, the misdelivery information may be pushed to a terminal of a target delivery rider delivering the delivered article to the first user, so that the terminal of the target delivery rider displays an order misdelivery interface according to the misdelivery information.
The target delivery rider can learn which order has the misdelivery problem and the responsible party information of the misdelivery of the order based on the order misdelivery interface. The target delivery rider can freely select whether to solve the mis-delivery problem by himself or herself based on the mis-delivery information on the order mis-delivery interface.
If the target delivery rider chooses to solve the misallocation problem by himself, the request can be made through the order misallocation interface, and if the re-delivery request fed back by the target delivery rider from the order misallocation interface is received, the target delivery rider can be directly determined as the first delivery rider, so that the target delivery rider delivers the delivered articles from the delivery address of the first user to the target delivery address.
If the target delivery rider refuses to solve the mis-delivery problem by himself, the first delivery rider whose current delivery path passes through the delivery address of the first user and the target delivery address can be selected from the delivery rider pool, so that the first delivery rider delivers the delivered articles of the first user to the right user in a straightforward manner. The delivery rider pool is a collection of delivery riders that can take orders.
It is realizable that the first delivery rider may also be an idle delivery rider near the first user (i.e., a delivery rider currently without a delivery task). Thus, the time length of waiting for receiving of the second user can be further shortened.
Optionally, the method further comprises: if the re-distribution request is not received within a preset time length, selecting a first distribution rider with a current distribution path passing through the distribution address of the first user and the target distribution address from a distribution rider pool.
In order to avoid that the correct user waits for the delivery for a long time, the first delivery rider who has selected the current delivery route from the delivery rider pool and passed through the delivery address of the first user and the target delivery address may be selected for the on-road delivery without receiving the feedback (such as the re-delivery request) from the target delivery rider within a preset time period.
Optionally, the method further comprises: and pushing real-time delivery information that the first delivery rider delivers the delivered articles from the delivery address of the first user to the target delivery address to a terminal of a third user corresponding to the target delivery address.
The third user is the correct user corresponding to the target delivery address. The third user may be another consumer who purchases the goods, or may be a seller or a merchant of the goods.
Optionally, the method further comprises:
and under the condition that the delivered article received by the fourth user is determined to be the article actually ordered by the first user based on the re-delivery request initiated by the fourth user, pushing real-time delivery information of the article actually ordered by the first user delivered by a second delivery rider to the terminal of the first user.
In a specific implementation, in a case that it is determined that the delivered item received by the first user is a misdelivered item, it may be further determined whether misdelivery information, which is fed back by the fourth user and indicates that the delivered item received by the fourth user is an order item of the first user, is received. And under the condition that the misdelivery information which is fed back by the fourth user and is used for representing that the delivered article of the fourth user is the ordered article of the first user is determined to be received, pushing the real-time delivery information of the ordered article which is delivered by the first user by the second delivery rider (namely the delivered article received by the fourth user) to the terminal of the first user. In this manner, the first user is facilitated to learn the correct delivery information for the item he or she ordered.
In a hypothetical scenario, if a delivery rider R delivers an order item a of a user a to a user B and an order item B of the user B to the user a, after the users a and B feed back misdelivery information, the delivery rider R (or another rider) may re-deliver the order item a from the user B to the user a and the delivery rider R (or another rider) may re-deliver the order item B from the user a to the user B. By adopting the mode disclosed by the invention, the first user and the second user can be ensured to receive correct ordered articles.
Fig. 3 is a block diagram illustrating a dispenser according to an exemplary embodiment of the present disclosure, and as shown in fig. 3, the dispenser 300 includes:
a first assignment module 310 configured to, in an instance in which it is determined that a target delivery rider has assigned a delivered item to a first user, reassign a target delivery address for the delivered item in response to receiving a request for re-assignment of the delivered item sent by the first user, wherein the request for re-assignment is sent by the first user in an instance in which it is determined that the received delivered item is not identical to an item actually ordered by the first user;
the generating module 320 is configured to regenerate the tasks to be distributed according to the delivery address of the first user and the target delivery address;
a second distribution module 330 configured to distribute the task to be distributed to a first distribution rider to redistribute the distributed items from the first user's distribution address to the target distribution address.
Optionally, the redistribution request includes a captured image of the delivered article, and the apparatus 300 further includes:
the judging module is configured to judge whether the delivered article received by the first user is a misdelivered article different from an article actually ordered by the first user according to the shot image after receiving a re-delivery request for the delivered article sent by the first user;
the second allocating module 330 includes:
an assignment sub-module configured to reassign a target delivery address to the delivery item if it is determined that the delivery item received by the first user is the misdelivered item.
Optionally, the determining module includes:
a first identification submodule configured to identify an order slip image from the captured image;
a second identification submodule configured to identify order consignee information from the order slip image;
a third identification sub-module configured to identify a real object image from the captured image if it is determined that the order recipient information corresponds to the first user;
a fourth recognition sub-module configured to perform image recognition on the physical image to determine whether the delivered item received by the first user is the misdelivered item.
Optionally, the allocation submodule includes:
a determining submodule configured to determine, as the target delivery address, a delivery address of a second user in the order recipient information if it is determined that the order recipient information does not correspond to the first user; or, when it is determined that the order receiver information corresponds to the first user and the delivered item is the misdelivered item after the image recognition is performed on the real object image, determining a merchant address corresponding to the delivered item as the target delivery address.
Optionally, the apparatus 300 further comprises:
a first execution module configured to generate mis-delivery information indicating that the delivered item received by the first user is a mis-delivered item before the task to be delivered is assigned to a first delivery rider;
the first pushing module is configured to push the mismatching information to the terminal of the target delivery rider so that the terminal of the target delivery rider displays an order mismatching interface according to the mismatching information;
a first response module configured to determine the target delivery rider as the first delivery rider in response to receiving a re-delivery request fed back by the target delivery rider from the order mis-delivery interface.
Optionally, the apparatus 300 further comprises:
a second execution module configured to select a first delivery rider whose current delivery path passes through a delivery address of the first user and the target delivery address from a delivery rider pool if the re-delivery request is not received within a preset time period; or, if a request for refusing to re-deliver is received, which is fed back by the target delivery rider, selecting a delivery address of the first user and the first delivery rider of the target delivery address, which pass through the current delivery path, from the delivery rider pool.
Optionally, the apparatus 300 further comprises:
the first pushing module is configured to push real-time delivery information, which is used for delivering the delivered items from the delivery address of the first user to the target delivery address, to a terminal of a third user corresponding to the target delivery address by the first delivery rider.
Optionally, the apparatus 300 further comprises:
the second pushing module is configured to push real-time delivery information of a second delivery rider for delivering the item actually ordered by the first user to the terminal of the first user when it is determined that the delivered item received by the fourth user is the item actually ordered by the first user based on a re-delivery request initiated by the fourth user.
With the above method, in a case where it is determined that the target delivery rider has delivered the delivered item to the first user, the target delivery address is reassigned for the delivered item in response to receiving a re-delivery request for the delivered item sent by the first user, wherein the re-delivery request is sent by the first user in a case where it is determined that the received delivered item is not identical to the item actually ordered by the first user. And regenerating the tasks to be distributed according to the distribution address of the first user and the target distribution address. The task to be delivered is assigned to the first delivery rider to re-deliver the delivered item from the delivery address of the first user to the target delivery address. With the method of the present disclosure, in the case that the delivered item received by the user feedback does not match the ordered item, the target delivery address corresponding to the delivered item may be obtained, and the first delivery rider may be assigned for the delivered item, so as to deliver the delivered item from the delivery address of the wrong first user to the correct target delivery address. Therefore, compared with the related art, the method disclosed by the invention not only can improve the feedback efficiency of order mis-delivery, but also can deliver the mis-delivered articles to the correct delivery place in time.
By adopting the method, whether the delivered article actually received by the first user is a true misdelivered article is judged according to the misdelivered information by responding to the received misdelivered information which is fed back by the first user and indicates that the delivered article is not consistent with the order information. When the delivery item received by the first user is determined to be the delivery error item, the target delivery address corresponding to the delivery item is obtained. And allocating a first delivery rider to the delivery item to deliver the delivery item from the delivery address of the first user to the target delivery address. By adopting the method disclosed by the disclosure, under the condition that the user feeds back that the delivered article is not in accordance with the order information, whether the delivered article is a misdelivered article is judged according to the misdelivered information fed back by the user, and under the condition that the delivered article is determined to be the misdelivered article, the target delivery address of the correct user corresponding to the delivered article is obtained. In this way, the first delivery rider may be assigned to the delivered item to deliver the delivered item from the delivery address of the wrong first user to the target delivery address corresponding to the correct consignee. Therefore, compared with the related art, the method disclosed by the invention not only can improve the feedback efficiency of order mis-delivery, but also can deliver the mis-delivered articles to the correct delivery place in time. By adopting the method disclosed by the invention, the articles can be timely delivered to the correct user in the article misdelivery scene, and the article delivery efficiency is improved.
With regard to the apparatus in the above-described embodiment, the specific manner in which each module performs the operation has been described in detail in the embodiment related to the method, and will not be elaborated here.
Fig. 4 is a block diagram illustrating an electronic device 1900 according to an example embodiment. For example, the electronic device 1900 may be provided as a server. Referring to fig. 4, an electronic device 1900 includes a processor 1922, which may be one or more in number, and a memory 1932 for storing computer programs executable by the processor 1922. The computer program stored in memory 1932 may include one or more modules that each correspond to a set of instructions. Further, the processor 1922 may be configured to execute the computer program to perform the distribution method described above.
Additionally, electronic device 1900 may also include a power component 1926 and a communication component 1950, the power component 1926 may be configured to perform power management of the electronic device 1900, and the communication component 1950 may be configured to enable communication, e.g., wired or wireless communication, of the electronic device 1900. In addition, the electronic device 1900 may also include input/output (I/O) interfaces 1958. The electronic device 1900 may operate based on an operating system, such as Windows Server, stored in memory 1932TM，Mac OS XTM，UnixTM，LinuxTMAnd so on.
In another exemplary embodiment, a computer-readable storage medium is also provided comprising program instructions which, when executed by a processor, carry out the steps of the distribution method described above. For example, the computer readable storage medium may be the memory 1932 containing program instructions that are executable by the processor 1922 of the electronic device 1900 to perform the distribution method described above.
In another exemplary embodiment, a computer program product is also provided, which comprises a computer program executable by a programmable apparatus, the computer program having code portions for performing the distribution method described above when executed by the programmable apparatus.
The preferred embodiments of the present disclosure are described in detail with reference to the accompanying drawings, however, the present disclosure is not limited to the specific details of the above embodiments, and various simple modifications may be made to the technical solution of the present disclosure within the technical idea of the present disclosure, and these simple modifications all belong to the protection scope of the present disclosure.
It should be noted that the various features described in the above embodiments may be combined in any suitable manner without departing from the scope of the invention. In order to avoid unnecessary repetition, various possible combinations will not be separately described in this disclosure.
In addition, any combination of various embodiments of the present disclosure may be made, and the same should be considered as the disclosure of the present disclosure, as long as it does not depart from the spirit of the present disclosure.

Claims (11)

1. A method of distribution, the method comprising:
in response to receiving a request for re-distribution of the delivered item sent by the first user in response to determining that a target distribution rider has distributed the delivered item to the first user, re-distributing a target distribution address for the delivered item, wherein the request for re-distribution is sent by the first user upon determining that the received delivered item is not identical to an item actually ordered by the first user;
regenerating a task to be distributed according to the distribution address of the first user and the target distribution address;
and distributing the task to be distributed to a first distribution rider to redistribute the distributed items from the distribution address of the first user to the target distribution address.
2. The method of claim 1, wherein the re-delivery request comprises a photographic image of the delivered item, and after receiving the re-delivery request for the delivered item sent by the first user, the method further comprises:
judging whether the delivered article received by the first user is a misdelivered article different from the article actually ordered by the first user or not according to the shot image;
the reassigning the target delivery address for the delivery item includes:
and under the condition that the delivery goods received by the first user are determined to be the misdelivery goods, the target delivery address is re-distributed to the delivery goods.
3. The method of claim 2, wherein the determining whether the delivered item received by the first user is a misdelivered item that is different from an item actually ordered by the first user based on the captured image comprises:
identifying an order receipt image from the shot image;
identifying order consignee information from the order receipt image;
under the condition that the order consignee information corresponds to the first user, identifying a real object image from the shot image;
and carrying out image recognition on the real object image to determine whether the delivered article received by the first user is the misdelivered article.
4. The method of claim 3, wherein said reassigning the target delivery address for the delivery item comprises:
determining a delivery address of a second user in the order consignee information as the target delivery address under the condition that the order consignee information is determined not to correspond to the first user; alternatively, the first and second electrodes may be,
and under the condition that the order receiver information corresponds to the first user and the delivered article is determined to be the misdelivered article after the image recognition is carried out on the real object image, determining a merchant address corresponding to the delivered article as the target delivery address.
5. The method according to any one of claims 1-4, wherein prior to said assigning the task to be assigned to a first delivery rider, the method further comprises:
generating misdelivery information representing that the delivered article received by the first user is a misdelivered article;
the mismatching information is pushed to the terminal of the target delivery rider, so that the terminal of the target delivery rider displays an order mismatching interface according to the mismatching information;
in response to receiving a re-delivery request fed back by the target delivery rider from the order mis-delivery interface, determining the target delivery rider as the first delivery rider.
6. The method of claim 5, further comprising:
if the re-distribution request is not received within a preset time length, selecting a first distribution rider with a current distribution path passing through the distribution address of the first user and the target distribution address from a distribution rider pool; alternatively, the first and second electrodes may be,
and if a request for refusing to re-distribute fed back by the target distribution rider is received, selecting a distribution address of the first user and the first distribution rider of the target distribution address, wherein the current distribution path passes through the distribution address, from the distribution rider pool.
7. The method of claim 1, further comprising:
and pushing real-time delivery information that the first delivery rider delivers the delivered articles from the delivery address of the first user to the target delivery address to a terminal of a third user corresponding to the target delivery address.
8. The method of claim 1, further comprising:
and under the condition that the delivered article received by the fourth user is determined to be the article actually ordered by the first user based on the re-delivery request initiated by the fourth user, pushing real-time delivery information of the article actually ordered by the first user delivered by a second delivery rider to the terminal of the first user.
9. A dispensing device, the device comprising:
a first assignment module configured to, in response to receiving a request for re-assignment of a delivery item sent by a first user to a first user, in an instance in which a target delivery rider has assigned the delivery item to the first user, reassign a target delivery address for the delivery item, wherein the request for re-assignment is sent by the first user in an instance in which it is determined that the received delivery item is not identical to an item actually ordered by the first user;
the generating module is configured to regenerate the tasks to be distributed according to the distribution addresses of the first users and the target distribution addresses;
a second assignment module configured to assign the task to be delivered to a first delivery rider to re-deliver the delivered item from the first user's delivery address to the target delivery address.
10. A computer-readable storage medium, on which a computer program is stored which, when being executed by a processor, carries out the steps of the method according to any one of claims 1 to 8.
11. An electronic device, comprising:
a memory having a computer program stored thereon;
a processor for executing the computer program in the memory to carry out the steps of the method of any one of claims 1 to 8.
CN202111301047.8A 2021-11-04 2021-11-04 Distribution method, distribution device, storage medium and electronic equipment Pending CN113988760A (en)

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