CN113837796A - Management system based on coffee machine - Google Patents
Management system based on coffee machine Download PDFInfo
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- CN113837796A CN113837796A CN202111014003.7A CN202111014003A CN113837796A CN 113837796 A CN113837796 A CN 113837796A CN 202111014003 A CN202111014003 A CN 202111014003A CN 113837796 A CN113837796 A CN 113837796A
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- G06—COMPUTING; CALCULATING OR COUNTING
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- G06Q30/00—Commerce
- G06Q30/02—Marketing; Price estimation or determination; Fundraising
- G06Q30/0207—Discounts or incentives, e.g. coupons or rebates
- G06Q30/0226—Incentive systems for frequent usage, e.g. frequent flyer miles programs or point systems
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/02—Reservations, e.g. for tickets, services or events
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/20—Administration of product repair or maintenance
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- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/02—Marketing; Price estimation or determination; Fundraising
- G06Q30/0207—Discounts or incentives, e.g. coupons or rebates
- G06Q30/0208—Trade or exchange of goods or services in exchange for incentives or rewards
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/06—Buying, selling or leasing transactions
- G06Q30/0601—Electronic shopping [e-shopping]
- G06Q30/0633—Lists, e.g. purchase orders, compilation or processing
- G06Q30/0635—Processing of requisition or of purchase orders
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Abstract
The invention discloses a management system based on a coffee machine, which comprises: the shop management is used for setting shop information and setting and managing sub account numbers; the equipment management is used for checking various states of all coffee machines and managing machine positions and point positions of the coffee machine equipment; commodity management, which is used for adding and releasing commodities; the advertisement position management is used for displaying and managing an advertisement interface; order management, which is used for managing real-time orders of stores and after-sales orders; the member management is used for checking order users of all shops; each user can set parameters of the coffee taste of the user and transmit the parameters to the cloud for storage, so that the coffee taste of the user can be customized; operation and maintenance management, which is used for the editing setting and notification setting of operation and maintenance personnel; the effect is as follows: by utilizing the system connected with the coffee machine, a specially-assigned person is not needed to maintain the system, the management of a plurality of coffee machines is automatically realized, the cost is reduced, and the popularization and the promotion of coffee are facilitated.
Description
Technical Field
The invention relates to the technical field of equipment management, in particular to a management system based on a coffee machine.
Background
At present, coffee is more and more popular with people, but the traditional coffee operation is dependent on a fixed place, so that the coffee is inconvenient to obtain; meanwhile, corresponding renting, labor and the like need to be paid, so that the characteristic of high price is caused; and even so, the coverage of existing large chains of coffee shops is still insufficient to meet the growing consumer market.
Meanwhile, due to the change of consumption scenes, consumption groups and consumption modes, higher requirements are provided for the quality of coffee, the acquisition mode, the customization of consumption and the like, and the common instant coffee and coffee shops in fixed places are difficult to meet the market demands.
Although some coffee machines appear in the prior art, most of the coffee machines are managed by manual timing maintenance.
Therefore, how to effectively manage the coffee machine becomes a problem to be solved urgently.
Disclosure of Invention
In view of the defects in the prior art, an object of the embodiments of the present invention is to provide a coffee machine-based management system that facilitates effective management of coffee machines.
In order to achieve the purpose, the invention is realized by the following technical scheme:
the embodiment of the invention provides a management system based on a coffee machine, which is applied to an Internet of things coffee machine, and comprises shop management, equipment management, commodity management, advertisement space management, order management, member management and operation and maintenance management;
the shop management is used for setting shop information and setting and managing sub account numbers; the shop information comprises shop names, contacts, addresses, company names and company logos;
the equipment management is used for checking the operation state and the monitoring state of all coffee machines and managing the machine positions and the point positions of the coffee machine equipment;
the commodity management is used for adding and releasing commodities in shops;
the advertisement position management is used for displaying and managing an advertisement interface;
the order management is used for managing real-time orders of stores and after-sales orders;
the member management is used for checking order users of all shops, points and issuing electronic coupons; each user can set parameters of own coffee taste and transmit the coffee taste to the cloud for storage, wherein the coffee taste types comprise one or more types;
the coffee taste set by the user is associated with the account information of the user, when the code is scanned and made, the system sends parameters corresponding to the coffee taste acquired from the cloud to the coffee machine, and the coffee machine automatically adjusts the making flow and process according to the parameters so as to realize the coffee taste customization of the user;
and the operation and maintenance management is used for editing and setting operation and maintenance personnel and setting notification.
As a preferred embodiment of the present application, the stored parameters include: the number of beans per cup of coffee, the water temperature, the extraction pressure, the amount of coffee liquid, the ratio of coffee liquid and water, the amount of milk and the size of the milk foam.
As a preferred embodiment of the present application, the location of the coffee machine apparatus is a geographical location where the coffee machine is located, and multiple coffee machines can be placed in the same geographical location; the machine position management comprises the steps of adding a new machine position, managing and editing the information of the existing machine position, checking the equipment mounted under the machine position and checking the mounting record.
As a preferred embodiment of the present application, the point location of the coffee machine device refers to a point location governed by the city, each point location may have a plurality of machine locations, and each machine location may have a plurality of coffee machines mounted thereon; the point location management comprises point location adding and point location deleting, machine location under the jurisdiction of the point location checking, point location point integral checking, coffee ticket issuing according to the point location, and coupon issuing according to the point location into account card packets of all users under the point location.
As a preferred embodiment of the present application, the edit setting of the operation and maintenance personnel includes adding information of the operation and maintenance personnel, selecting a required notification event and a machine device to be maintained;
the notification setting is a notification mode selection setting.
As a preferred embodiment of the present application, the commodity management includes commodity library management and point commodity library management;
the commodity library management comprises commodity addition, commodity shelving, commodity editing, commodity deletion and commodity list display;
the point commodity library management comprises adding point commodities, editing relevant information of the point commodities, and selecting a designated machine position, so that the commodities can be exchanged by using points, and the release of the point commodities is realized.
As an optional implementation manner of the present application, the management system based on the coffee machine further includes a mobile phone end, where the mobile phone end is used to implement replenishment, cleaning and monitoring of the coffee machine device, and send information generated by correspondence to the operation and maintenance staff when the replenishment operation and cleaning operation are monitored and an alarm is given.
As an optional implementation manner of the present application, when the coffee machine fails, the system invokes a pre-stored processing scheme according to the obtained monitoring state, and issues the processing scheme to the coffee machine, so as to guide the user to perform fault repair.
By adopting the technical scheme, the method has the following advantages: according to the management system based on the coffee machine, the flexible arrangement of places is realized by utilizing the coffee machine, so that the management system is more convenient to obtain, meets the requirement of making coffee on site, and improves the coffee quality; online purchase and taste customization are supported, and new coffee requirements are met; meanwhile, the system connected with the coffee machine is used, so that the system does not need to be maintained by a specially-assigned person, the management of a plurality of coffee machines is automatically realized, the cost is reduced, the management is more convenient and quicker, and the popularization and the promotion of coffee are facilitated.
Drawings
In order to more clearly illustrate the detailed description of the invention or the technical solutions in the prior art, the drawings that are needed in the detailed description of the invention or the prior art will be briefly described below.
Fig. 1 is a schematic diagram of an internet-of-things coffee machine according to an embodiment of the present invention;
fig. 2 is a schematic structural diagram of a coffee machine-based management system provided in an embodiment of the present invention.
Detailed Description
The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are some, not all, embodiments of the present invention. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
It will be understood that the terms "comprises" and/or "comprising," when used in this specification and the appended claims, specify the presence of stated features, integers, steps, operations, elements, and/or components, but do not preclude the presence or addition of one or more other features, integers, steps, operations, elements, components, and/or groups thereof.
Referring to fig. 1 and 2, an embodiment of the invention provides a management system based on a coffee machine, which is applied to a coffee machine of the internet of things and comprises store management, equipment management, commodity management, advertisement space management, order management, member management and operation and maintenance management.
The coffee machine body comprises a display part for payment and making, independent double boilers, a plurality of independent liquid outlets, an internet of things module for networking and a storage bin for storing various making materials; and the Internet of things module is used for being connected with a remote management system so as to realize remote setting, remote monitoring and remote control.
Specifically, the coffee machine body is provided with a two-dimensional code, and a user can enter a corresponding purchasing program by scanning the two-dimensional code;
the control panel comprises a controller, a memory and the like, and is preloaded with corresponding application program data; the display part adopts the display screen that inlays and establishes, can realize the operation of sweeping sign indicating number payment and on-the-spot coffee preparation such as believe a little, payment treasured through this display screen. It should be noted that the coffee machine is applied to the same parts as the prior art, and those skilled in the art should understand that the details are not described herein.
Further, the double boiler comprises a steam boiler and a coffee boiler; therefore, the temperature of the boiler does not need to be raised, the taste of coffee does not need to be sacrificed, and the two are operated independently and do not influence each other.
Meanwhile, the storage bin stores various manufacturing materials, so that various types of coffee can be manufactured, and the customization requirements of users are met;
in the coffee making process, a controller in the control panel controls the concentration ratio of the hand-made tea to be in the gold cup extraction range of 1.15-1.45%; the number of the liquid outlets is six, two independent liquid outlets are respectively used for coffee, hot water and milk foam, pipelines are not interfered with each other, the requirement for making double cups can be met simultaneously, and the taste of different drinks can be prevented from being interfered with each other; correspondingly, after each manufacturing, the corresponding automatic cleaning can be realized, and the pure taste and the healthy drinking can be further ensured.
Further, in order to ensure smooth communication, the internet of things module comprises a WIFI module and a 4G module;
the remote setting comprises the setting of equipment parameters, the cup quantity and the formula of the coffee drink and remote system upgrading;
the remote monitoring comprises real-time monitoring of coffee beans, water quantity, milk quantity, sensors and the like, and can actively give an alarm and remind when abnormality occurs;
the remote control comprises remote automatic cleaning.
Therefore, flexible arrangement of the coffee machine can be realized, the coffee can be acquired more conveniently, and the requirement of making the coffee on site is met, so that the coffee quality is improved.
The shop management is used for setting shop information and setting and managing sub account numbers; the shop information comprises a shop name, a contact, an address, a company name and a company logo.
Specifically, corresponding login operation is required to be carried out when the system is accessed, and a corresponding account and a corresponding password are passed; the associated machine position, i.e. the specific coffee machine equipment, is required in the sub-account setting management.
And the equipment management is used for checking the operation state and the monitoring state of all coffee machines and managing the machine positions and the point positions of the coffee machine equipment.
Specifically, the operation states of all coffee machines in the shop are checked, wherein the operation states include a screenable production state, an alarm state and the like; each coffee machine monitors the state (alarm content: bean residual amount, water residual amount and milk residual amount), and can operate and call the monitoring state, the two-dimension code, the production record, the background replenishment, the equipment information, the replenishment record, the personal production record and the like of the single coffee machine.
The position of the coffee machine equipment is the geographical position of the coffee machine, and a plurality of coffee machines can be placed in the same geographical position; the machine position management comprises the steps of adding a new machine position, managing and editing the information (name, geographic position and activation or not) of the existing machine position, checking the equipment mounted under the machine position and checking the mounting record.
The point location of the coffee machine equipment refers to the point location under the jurisdiction of the city, a plurality of machine locations can be arranged under each point location, and a plurality of coffee machines can be hung under each machine location; the point location management comprises point location adding and point location deleting, machine location under the jurisdiction of the point location checking, point location point integral checking, coffee ticket issuing according to the point location, and coupon issuing according to the point location into account card packets of all users under the point location.
And the commodity management is used for adding and releasing commodities in shops.
Specifically, the commodity management includes commodity management and point commodity management;
the commodity library management comprises commodity addition, commodity loading and unloading, edition, deletion and list display of all commodities; wherein the adding process of the commodity is as follows:
commodity-commodity storehouse-added commodity (self-service coffee please select a vending machine commodity-coffee-single cup/multiple cups/monthly card/enterprise card, actually generates a coffee ticket to make coffee after purchase) physical commodity (if the appointment-able arrival time is the takeout commodity, if the appointment-able arrival time is not available, the commodity can be sold on line as an e-commerce commodity, and the commodity is sent to a client for receiving the commodity by logistics).
The commodity publishing process comprises the following steps:
the method comprises the steps of putting a commodity-a commodity library-an added commodity-a coffee commodity edition of a self-service coffee machine on a shelf, entering a commodity edition interface after finishing commodity classification by checking, editing commodity names, uploading commodity pictures and commodity lists (checking and configuring coffee coupons/coupons) commodity attribute SKU cup quantity corresponding to price setting;
if the newly-built commodity is a self-service coffee commodity of the self-service coffee machine, please check to generate a goods picking code (namely, a coffee coupon is generated, and a user needs to click to make the coffee commodity after purchasing the coffee commodity, the machine can take out the cup to prevent the user from not placing the cup in time and avoid the user from hurriedly holding the cup to receive coffee liquid and being scalded accidentally) after the commodity is edited, and then click to release the newly-built commodity is finished;
size of the commodity picture: 702 x 440 (length x width) pixels.
The point commodity library management comprises adding point commodities, editing relevant information of the point commodities, and selecting a designated machine position to enable the commodities to be exchanged by using points so as to realize the release of the point commodities; namely, the process of issuing the point commodity library commodity is as follows:
the commodity-point commodity library, namely the real object E-commerce commodity of a point market, can directly add point commodities on the interface, after the relevant information of the point commodities is edited, a designated position is selected, the commodity can be displayed in the point market of a user applet of the designated position, and the point can be exchanged.
And the advertisement position management is used for displaying and managing an advertisement interface.
Specifically, an advertisement space-advertisement space list (advertisement space concept: that pictures can be uploaded and replaced by advertisement display plates displayed on each interface of the small program at the user end);
advertisement bitmap size: home carousel graph 351 x 120; the first page floating window 301 x 469; card wrap 351 x 60; the successful page 343 x 100 (pixels) is made.
And the order management is used for managing real-time orders of stores and after-sales orders.
Specifically, the order management mainly includes an order list and an order after sale.
The order-order list (real-time orders for all machines in the store, screening can be based on time interval, order status, order type and machine location) can be entered into the order number and user nickname directed search order reconciliation information, and all order information can be downloaded as EXCEL form to the store.
The order form after sale comprises the management of refund order form, order form-refund list (namely the order form list of the user small program applying refund)
The refund order list can be screened according to the states of closing refund/refusing refund, refund success/applying for refund/applying for passing, waiting refund and the like and according to the machine position orientation, and details can be checked according to the after-sale state of the order of the refund application to carry out corresponding operation of refund checking.
Further, production records can be acquired, and the production records are classified into commercial production records and personal production records.
And the member management is used for checking order users of all shops, and issuing points and electronic coupons.
Specifically, the member-member list (i.e., all the registered user information using the machine under the shop) can refer to the order information of each user, the coupon information and the coffee coupon information under the user account number (account), the point record acquisition, and the point issued to the user according to the user nickname designation query.
When the coffee flavor processing method is applied, each user can set parameters of the coffee flavor of the user and transmit the coffee flavor to the cloud for storage, wherein the coffee flavor types comprise one or more types; the stored parameters include: the quantity of coffee beans per cup of coffee, the water temperature, the extraction pressure, the quantity of coffee liquid, the ratio of coffee liquid to water, the quantity of milk and the size of milk foam;
the coffee taste set by the user is associated with the account information of the user, when the code is scanned and manufactured, the system sends the parameters corresponding to the coffee taste acquired from the cloud to the coffee machine, and the coffee machine automatically adjusts the manufacturing flow and process according to the parameters so as to customize the coffee taste of the user.
By the application, as long as a user can make coffee with favorite taste on any coffee machine at any place through the data stored in the cloud.
And the operation and maintenance management is used for editing and setting operation and maintenance personnel and setting notification.
Specifically, the edit setting of the operation and maintenance personnel comprises adding operation and maintenance personnel information, and selecting a required notification event and machine equipment to be maintained; the notification events comprise water shortage, bean shortage, milk shortage, gate failure, machine offline and the like;
the notification setting is a notification mode selection setting; the alarm notification of the coffee machine state can be notified to the operation and maintenance personnel through three modes of short message notification, WeChat notification and nail notification, so that problems can be timely handled, and the coffee machine can be ensured to be in good state operation.
The coffee machine can be remotely managed through the system, online purchase and taste customization are supported, so that new coffee requirements are met, and the development trend of the era is met;
meanwhile, the coffee machine is remotely monitored and managed, so that the management is more effective and convenient; meanwhile, the merchant can put commodities on shelves by oneself according to actual conditions, set coffee, realize on-site ordering or distribution, and grasp the operating conditions, provide marketing modes such as coupons and the like, reduce the difficulty of management, and increase extra income through the putting in of advertisement positions.
Further, in another embodiment, based on the above scheme, the management system based on the coffee machine further includes a mobile phone end, and the mobile phone end is used for realizing replenishment, cleaning and monitoring of the coffee machine equipment, and sending information generated correspondingly to the operation and maintenance staff when the replenishment operation and the cleaning operation are monitored and an alarm prompt is given.
Therefore, merchants do not need to configure special personnel for management, corresponding cost is further reduced, and daily operation and maintenance operation is realized through the mobile phone terminal.
Further, when the coffee machine breaks down, the system calls a pre-stored processing scheme according to the acquired monitoring state, and sends the processing scheme to the coffee machine to guide a user to carry out fault repair.
Specifically, when a user uses the coffee maker, if a fault occurs, the background management system or the controller of the user calls a pre-stored processing scheme, and then the processing scheme is sent to the display part of the coffee maker to guide the user to remove the fault in time;
if the fault is continuous, the operation and maintenance personnel are informed, and meanwhile, the loss of the user is avoided through a mode of refunding and issuing consumption tickets.
While the invention has been described with reference to specific embodiments, the invention is not limited thereto, and various equivalent modifications and substitutions can be easily made by those skilled in the art within the technical scope of the invention.
Claims (8)
1. A management system based on a coffee machine is characterized by being applied to an Internet of things coffee machine and comprising store management, equipment management, commodity management, advertisement space management, order management, member management and operation and maintenance management;
the shop management is used for setting shop information and setting and managing sub account numbers; the shop information comprises shop names, contacts, addresses, company names and company logos;
the equipment management is used for checking the operation state and the monitoring state of all coffee machines and realizing machine position and point position management of the coffee machine equipment;
the commodity management is used for adding and releasing commodities in shops;
the advertisement position management is used for displaying and managing an advertisement interface;
the order management is used for managing real-time orders of stores and after-sales orders;
the member management is used for checking order users of all shops, points and issuing electronic coupons; each user can set parameters of own coffee taste and transmit the coffee taste to the cloud for storage, wherein the coffee taste types comprise one or more types;
the coffee taste set by the user is associated with the account information of the user, when the code is scanned and made, the system sends parameters corresponding to the coffee taste acquired from the cloud to the coffee machine, and the coffee machine automatically adjusts the making flow and process according to the parameters so as to realize the coffee taste customization of the user;
and the operation and maintenance management is used for editing and setting operation and maintenance personnel and setting notification.
2. A coffee-machine-based management system according to claim 1, characterized in that the stored parameters comprise: the number of beans per cup of coffee, the water temperature, the extraction pressure, the amount of coffee liquid, the ratio of coffee liquid and water, the amount of milk and the size of the milk foam.
3. The coffee machine-based management system of claim 1, wherein the machine location of the coffee machine equipment is a geographical location where the coffee machine is located, and a plurality of coffee machines can be placed in the same geographical location; the machine position management comprises the steps of adding a new machine position, managing and editing the information of the existing machine position, checking the equipment mounted under the machine position and checking the mounting record.
4. The coffee machine-based management system of claim 3, wherein the point location of the coffee machine equipment refers to a point location under the jurisdiction of the city, each point location can have a plurality of machine locations, and each machine location can be used for hanging a plurality of coffee machines; the point location management comprises point location adding and point location deleting, machine location under the jurisdiction of the point location checking, point location point integral checking, coffee ticket issuing according to the point location, and coupon issuing according to the point location into account card packets of all users under the point location.
5. The coffee machine-based management system of claim 4, wherein the edit settings of the operation and maintenance personnel comprise adding operation and maintenance personnel information, selecting a required notification event and a machine device to be maintained;
the notification setting is a notification mode selection setting.
6. A coffee-machine-based management system according to claim 5, characterized in that said commodity management comprises commodity library management and point commodity library management;
the commodity library management comprises commodity addition, commodity shelving, commodity editing, commodity deletion and commodity list display;
the point commodity library management comprises adding point commodities, editing relevant information of the point commodities, and selecting a designated machine position, so that the commodities can be exchanged by using points, and the release of the point commodities is realized.
7. The coffee machine-based management system of any one of claims 1 to 6, further comprising a mobile phone end, wherein the mobile phone end is used for realizing replenishment, cleaning and monitoring of coffee machine equipment, and sending information generated correspondingly to the operation and maintenance personnel when monitoring that an alarm prompt appears.
8. The coffee machine-based management system of claim 7, wherein when the coffee machine fails, the system invokes a pre-stored processing scheme according to the acquired monitoring status, and issues the processing scheme to the coffee machine to guide the user to perform fault repair.
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| CN202111014003.7A CN113837796A (en) | 2021-08-31 | 2021-08-31 | Management system based on coffee machine |
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Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
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| CN114863617A (en) * | 2022-03-24 | 2022-08-05 | 上海花颜餐饮管理有限公司 | Control method of catering machine, catering machine and readable storage medium |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN114863617A (en) * | 2022-03-24 | 2022-08-05 | 上海花颜餐饮管理有限公司 | Control method of catering machine, catering machine and readable storage medium |
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