CN113807738A - Method and system for monitoring and early warning nodes in local delivery process - Google Patents
Method and system for monitoring and early warning nodes in local delivery process Download PDFInfo
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- 238000000034 method Methods 0.000 title claims abstract description 66
- 238000012384 transportation and delivery Methods 0.000 title claims abstract description 57
- 230000008569 process Effects 0.000 title claims abstract description 46
- 238000012544 monitoring process Methods 0.000 title claims abstract description 30
- 239000003086 colorant Substances 0.000 claims description 8
- 230000002688 persistence Effects 0.000 claims description 2
- 238000013441 quality evaluation Methods 0.000 abstract description 6
- 239000000047 product Substances 0.000 description 34
- 238000007689 inspection Methods 0.000 description 8
- 238000007726 management method Methods 0.000 description 6
- 230000008859 change Effects 0.000 description 4
- 238000005034 decoration Methods 0.000 description 4
- 230000008901 benefit Effects 0.000 description 3
- 238000010276 construction Methods 0.000 description 3
- 239000012467 final product Substances 0.000 description 3
- 238000009434 installation Methods 0.000 description 3
- 239000002023 wood Substances 0.000 description 3
- 230000009286 beneficial effect Effects 0.000 description 2
- 238000011156 evaluation Methods 0.000 description 2
- 238000004519 manufacturing process Methods 0.000 description 2
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- 238000005485 electric heating Methods 0.000 description 1
- 239000000463 material Substances 0.000 description 1
- 239000003973 paint Substances 0.000 description 1
- 238000013439 planning Methods 0.000 description 1
- 238000007789 sealing Methods 0.000 description 1
- 239000004575 stone Substances 0.000 description 1
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Abstract
The invention discloses a method and a system for monitoring and early warning nodes in a local delivery process, which comprises the following steps of S1: setting a plurality of sequentially arranged nodes during the cycle based on the product lead time, step S2: acquiring data generated in a node, scoring each scoring item in the node based on a scoring rule, and setting a corresponding graph, wherein when a specified score in a plurality of scores is lower than a threshold value, the graph displays red, and step S3: entering the next node, judging whether the previous node has a red graphic display, if yes, entering step S4, if not, returning to step S2, and step S4: and displaying the project of which the previous node displays the red graph in the current node, and grading other projects in the current node. The technical scheme provided by the invention can be used for monitoring and early warning the quality of the delivered product, and is convenient for customer service personnel to accurately and timely acquire the quality evaluation information of the delivered product.
Description
Technical Field
The invention relates to the field of a real estate product delivery process monitoring system, in particular to a method and a system for monitoring and early warning a node in a real estate delivery process.
Background
In the real estate industry, different requirements for a plurality of projects in a product are usually included in the product delivery process, for example, wet work and wood work of indoor decoration, construction degree and quality of outdoor gardens and the like, most of the quality management means in the existing industry adopt a project management system or a panoramic planning system, but most of the quality management means are managed from a project starting meeting node to a post-delivery node and other key nodes, the method belongs to a nodal result feedback mode, lacks of process monitoring and feedback actions, and relatively solidifies the quality evaluation standard, and the monitoring mode causes that customer service personnel cannot acquire accurate quality evaluation information, so that a larger difference exists between the presentation of a final product and the expectation of a customer, and the customer satisfaction degree from a delivery link to a running-in period is reduced.
Disclosure of Invention
The invention provides a method and a system for monitoring and early warning nodes in a real estate delivery process, and aims to solve the problem that customer service personnel cannot acquire accurate quality evaluation information due to the fact that the existing real estate delivery products lack process monitoring.
According to the embodiment of the application, a method for monitoring and early warning the nodes in the local delivery process is provided, which comprises the following steps: step S1: setting a plurality of sequentially arranged nodes in the cycle process based on the product delivery cycle; step S2: acquiring data generated in one node, scoring each scoring item in the node based on a scoring rule, and setting a corresponding graph, wherein when the assigned score in a plurality of scores is lower than a threshold value, the graph displays red; step S3: entering the next node, judging whether the previous node has a red graphic display, if so, entering the step S4, otherwise, returning to the step S2; step S4: and displaying the project of which the previous node displays the red graph in the current node, and grading other projects in the current node.
Preferably, in step S2, the graph is a circle, and the graphs are set to green, yellow and red in order from good to bad based on the ranking of the scores.
Preferably, the step S4 further includes: step S5: and displaying the product delivery risk prompt of the current area in the area map based on the condition of a plurality of image colors in all the nodes.
Preferably, the step S2 mainly includes: step S21: acquiring data in a node, wherein the data is automatically acquired by a third-party platform or manually imported by a user; step S22: based on a preset rule, scoring a plurality of projects in the node respectively; step S23: based on the user-specified items, those scoring below a threshold are graphically displayed in red.
The invention also provides a system for monitoring and early warning the nodes in the process of delivering the local delivery, which comprises the following steps: a node setting unit for setting a plurality of sequentially arranged nodes in a cycle process based on a product lead cycle; the project scoring unit is used for acquiring data generated in one node, scoring each scoring project in the node based on scoring rules and setting a corresponding graph, and when the assigned score in the scores is lower than a threshold value, the graph displays red; the graph judging unit is used for entering the next node and judging whether a graph in the previous node displays red; and the graph persistence unit is used for displaying the project of the red graph displayed by the previous node in the current node and grading other projects in the current node.
Compared with the prior art, the method and the system for monitoring and early warning the nodes in the process of delivering the local production, provided by the invention, have the following beneficial effects:
1. the nodes which are arranged in sequence are arranged in the product delivery cycle process, and a plurality of projects in each node are graded, so that the quality of real estate products can be monitored and early warned by the nodes arranged in the delivery process, the projects which do not meet the requirements can be rectified and improved in time, and meanwhile, the quality evaluation information of the delivered products can be accurately and timely acquired by customer service staff through the grading form of the nodes, the products can be rectified and improved in time in the delivery process through the process monitoring mode, the difference between the final product presentation and the customer expectation is reduced, and the customer satisfaction is improved. Meanwhile, the formulated items are displayed in image colors, so that the attention items of the user can be monitored in a key mode, the monitoring dimension in the product delivery process is improved, the scoring error caused by a single weight scoring curing mode is reduced, and the risks of late reporting, missed reporting and hidden reporting caused by the failure of key attention areas are reduced. Furthermore, the whole product delivery cycle is subdivided by a plurality of nodes, delivered copy data is provided, and the system can comprehensively depict the change condition of each inspection item in the whole delivery process by precipitating all inspection data in the whole inspection evaluation cycle, so that quality process transition data is provided for the post copy.
2. Through in regional map, the corresponding colour of condition show based on grading of node for show the product delivery condition in different regions, the administrator of being convenient for in time finds out the lower region of grading and rectifies and change the accountability, does benefit to the overall management of company, improves the product delivery quality.
Drawings
In order to more clearly illustrate the technical solutions of the embodiments of the present invention, the drawings needed to be used in the description of the embodiments are briefly introduced below, and it is obvious that the drawings in the following description are some embodiments of the present invention, and it is obvious for those skilled in the art to obtain other drawings based on these drawings without creative efforts.
Fig. 1 is a flowchart of a method for monitoring and warning a local delivery process node according to a first embodiment of the present invention.
Fig. 2 is a flowchart of step S2 in the method for monitoring and warning the node of the local delivery process according to the first embodiment of the present invention.
Fig. 3 is a block diagram of a system for monitoring and warning a node of a local delivery process according to a second embodiment of the present invention.
Description of reference numerals:
1. a node setting unit; 2. an item scoring unit; 3. a pattern judgment unit; 4. and a graphic resume unit.
Detailed Description
The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are some, not all, embodiments of the present invention. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
It is also to be understood that the terminology used in the description of the invention herein is for the purpose of describing particular embodiments only and is not intended to be limiting of the invention. As used in the specification of the present invention and the appended claims, the singular forms "a," "an," and "the" are intended to include the plural forms as well, unless the context clearly indicates otherwise.
It should be further understood that the term "and/or" as used in this specification and the appended claims refers to and includes any and all possible combinations of one or more of the associated listed items.
Referring to fig. 1, the present invention discloses a method for monitoring and warning nodes in a local delivery process, which includes the following steps:
step S1: based on the product lead time, a plurality of nodes arranged in sequence are set in the process of the lead time.
Step S2: the method comprises the steps of obtaining data generated in one node, scoring each scoring item in the node based on scoring rules and setting a corresponding graph, wherein when the assigned score in a plurality of scores is lower than a threshold value, the graph displays red.
Step S3: and entering the next node, judging whether the graph in the previous node displays red, if so, entering the step S4, otherwise, returning to the step S2.
Step S4: and displaying the project of which the previous node displays the red graph in the current node, and grading other projects in the current node.
It is understood that in step S1, an administrator or a developer, such as a head office administrator, is used to set nodes for each product, each product delivery has different delivery cycles, delivery project requirements, etc., the administrator performs node division according to the delivery cycles, and the nodes are set according to the flow sequence of the delivery cycles, so as to perform timely tracking monitoring and timely early warning according to the set nodes during the product delivery. And simultaneously, the number of the items and the corresponding grading rules are set according to the delivery item requirements.
It is understood that, in step S2, according to the setting order of the nodes, the previous node is processed, and data is acquired and scored according to the set scoring rule. Meanwhile, according to risk items specified by a user, for example, items such as water-air electric heating failure normal access, low satisfaction degree of an industry owner and the like, abnormal reminding is achieved, at the moment, a red graphic is displayed at the position of the item to be marked, and the staff is reminded to mainly solve the problem.
It is understood that in step S2, the image may be arranged in a circle, and the graphs are arranged in green, yellow and red in sequence from superior to inferior based on the ranking of the scores, green being the optimal standard, yellow being the second, and red being non-standard.
It can be understood that, in step S3, after the previous node is scored, the next node is continued to be entered, at this time, it is first determined whether the item corresponding to the red graph appearing in the previous node has been solved, and when the item is not solved, the next node is continued to be displayed.
It is understood that in step S4, the unresolved designated item in the previous node continues to the next node in a red pattern to indicate the risk of the staff member and to complete the event in the delivery process.
Optionally, as an embodiment, after the step S4, the method further includes:
step S5: and displaying the product delivery risk prompt of the current area in the area map based on the condition of a plurality of image colors in all the nodes.
It is understood that, in step S5, after all nodes have been scored, each node stores the corresponding score and graph color, the delivery quality of the product is directly shown in the regional map in the form of color, for example, set as green, yellow and red, the quality grades are further divided by color shades among the three colors, when more than 90% of the nodes in a product delivery are green graphs, the nodes are shown as dark green in the regional map, and more than 80% of the nodes are green graphs, which are more light than the above colors.
The node-based product delivery system has the advantages that the corresponding colors are displayed based on the scoring condition of the nodes in the regional map, the product delivery conditions of different regions are displayed, a manager can conveniently find out the region with lower score in time to perform adjustment, modification and accountability, overall management of companies is facilitated, and the product delivery quality is improved.
Referring to fig. 2, the step S2 mainly includes:
step S21: and acquiring data in one node, wherein the data is automatically acquired by a third-party platform or manually imported by a user.
Step S22: and respectively scoring the plurality of items in the node based on a preset rule.
Step S23: based on the user-specified items, those scoring below a threshold are graphically displayed in red.
It is understood that in step S21, the data in one node is partially derived from the data owned by the system and partially requires the field personnel to verify that the data from the two sources together constitute the data of all the projects in the node.
It is understood that, in step S22, each project has different scoring rules, for example, the process progress has a score of 50%, the material arrival situation has a score of 20%, and the supporting project has a score of 20%, wherein, in the process progress, the wet work of interior decoration (refitting) has a score of 30%, the standard is the finish of one-pass finish of interior paint, wall/floor tile, stone, and wet work construction completion of window sealing, and the score is obtained by checking each household, and then multiplying the weight to obtain the final score.
It is to be understood that, in step S23, in the risk emphasis item designated by the user, when the score is lower than the threshold, a red graphic is displayed. For example, in interior decoration (hardback), the wet work completion rate is 1%, and in the same parent project belonging to interior decoration (hardback), the completion rate of another child project component is 100%, and the wood work completion rate of another child project is above 90%, the component inspection standard is the installation completion rate of a cabinet, a wardrobe and a storage cabinet, and the wood work inspection standard is the installation completion rate of interior masonry plastering, door/window frame installation completion and indoor waterproof construction completion rate.
Referring to fig. 3, a second embodiment of the present invention provides a system for monitoring and warning a node of a real estate delivery process, which adopts the method for monitoring and warning a node of a real estate delivery process provided by the first embodiment, and the system mainly includes:
the node setting unit 1 is configured to execute the above step S1 for setting a plurality of sequentially arranged nodes during the cycle based on the product lead cycle.
And an item scoring unit 2, configured to execute the step S2, configured to obtain data generated in one node, score each scored item in the node based on a scoring rule, and set a corresponding graph, where the graph displays red when a specified score is lower than a threshold in a plurality of scores.
The graph judging unit 3 is configured to execute the step S3 described above, and is configured to proceed to the next node, and judge whether the graph in the previous node shows red.
The graph keep alive unit 4 is configured to execute the step S4, and is configured to display the item of the red graph displayed on the previous node in the current node, and perform scoring on other items in the current node.
Compared with the prior art, the method and the system for monitoring and early warning the nodes in the process of delivering the local production, provided by the invention, have the following beneficial effects:
1. the nodes which are arranged in sequence are arranged in the product delivery cycle process, and a plurality of projects in each node are graded, so that the quality of real estate products can be monitored and early warned by the nodes arranged in the delivery process, the projects which do not meet the requirements can be rectified and improved in time, and meanwhile, the quality evaluation information of the delivered products can be accurately and timely acquired by customer service staff through the grading form of the nodes, the products can be rectified and improved in time in the delivery process through the process monitoring mode, the difference between the final product presentation and the customer expectation is reduced, and the customer satisfaction is improved. Meanwhile, the formulated items are displayed in image colors, so that the attention items of the user can be monitored in a key mode, the monitoring dimension in the product delivery process is improved, the scoring error caused by a single weight scoring curing mode is reduced, and the risks of late reporting, missed reporting and hidden reporting caused by the failure of key attention areas are reduced. Furthermore, the whole product delivery cycle is subdivided by a plurality of nodes, delivered copy data is provided, and the system can comprehensively depict the change condition of each inspection item in the whole delivery process by precipitating all inspection data in the whole inspection evaluation cycle, so that quality process transition data is provided for the post copy.
2. Through in regional map, the corresponding colour of condition show based on grading of node for show the product delivery condition in different regions, the administrator of being convenient for in time finds out the lower region of grading and rectifies and change the accountability, does benefit to the overall management of company, improves the product delivery quality.
While the invention has been described with reference to specific embodiments, the invention is not limited thereto, and various equivalent modifications and substitutions can be easily made by those skilled in the art within the technical scope of the invention. Therefore, the protection scope of the present invention shall be subject to the protection scope of the claims.
Claims (5)
1. A method for monitoring and early warning a local delivery process node is characterized by comprising the following steps:
step S1: setting a plurality of sequentially arranged nodes in the cycle process based on the product delivery cycle;
step S2: acquiring data generated in one node, scoring each scoring item in the node based on a scoring rule, and setting a corresponding graph, wherein when the assigned score in a plurality of scores is lower than a threshold value, the graph displays red;
step S3: entering the next node, judging whether the previous node has a red graphic display, if so, entering the step S4, otherwise, returning to the step S2;
step S4: and displaying the project of which the previous node displays the red graph in the current node, and grading other projects in the current node.
2. The method of property delivery process node monitoring and early warning of claim 1, wherein: in the step S2, the graph is a circle, and the graphs are sequentially set to green, yellow, and red from good to bad based on the ranking of the scores.
3. The method of property delivery process node monitoring and early warning of claim 1, wherein: step S4 is followed by:
step S5: and displaying the product delivery risk prompt of the current area in the area map based on the condition of a plurality of image colors in all the nodes.
4. The method of property delivery process node monitoring and early warning of claim 1, wherein: the step S2 mainly includes:
step S21: acquiring data in a node, wherein the data is automatically acquired by a third-party platform or manually imported by a user;
step S22: based on a preset rule, scoring a plurality of projects in the node respectively;
step S23: based on the user-specified items, those scoring below a threshold are graphically displayed in red.
5. A system for monitoring and early warning of local delivery process nodes is characterized in that: the method comprises the following steps:
a node setting unit for setting a plurality of sequentially arranged nodes in a cycle process based on a product lead cycle;
the project scoring unit is used for acquiring data generated in one node, scoring each scoring project in the node based on scoring rules and setting a corresponding graph, and when the assigned score in the scores is lower than a threshold value, the graph displays red;
the graph judging unit is used for entering the next node and judging whether a graph in the previous node displays red;
and the graph persistence unit is used for displaying the project of the red graph displayed by the previous node in the current node and grading other projects in the current node.
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- 2021-09-29 CN CN202111158097.5A patent/CN113807738A/en active Pending
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| US20080162224A1 (en) * | 2006-10-31 | 2008-07-03 | Kathy Coon | Appraisal evaluation and scoring system and method |
| CN109146402A (en) * | 2018-07-13 | 2019-01-04 | 成都颠峰科创信息技术有限公司 | A kind of appraisal procedure of software development supplier delivery quality |
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Application publication date: 20211217 |