CN113762947A - Business handling method, mobile banking and server - Google Patents

Business handling method, mobile banking and server Download PDF

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Publication number
CN113762947A
CN113762947A CN202111060291.XA CN202111060291A CN113762947A CN 113762947 A CN113762947 A CN 113762947A CN 202111060291 A CN202111060291 A CN 202111060291A CN 113762947 A CN113762947 A CN 113762947A
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service request
server
user
service
mobile phone
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刘洋
党娜
李�昊
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Bank of China Ltd
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Bank of China Ltd
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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/08—Payment architectures
    • G06Q20/10—Payment architectures specially adapted for electronic funds transfer [EFT] systems; specially adapted for home banking systems
    • G06Q20/108—Remote banking, e.g. home banking
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
    • G06Q40/02—Banking, e.g. interest calculation or account maintenance

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Abstract

The invention discloses a business handling method, a mobile banking system and a server, and relates to the technical field of finance, wherein the method comprises the following steps: the mobile phone bank sends a service request of a user to the server; after receiving the feedback of the server according to the identity, the mobile phone bank: when the service request is put into a request queue, sending first prompt information to a user, and closing a current service request page; the first prompt message is used for prompting that the current service of the user is busy and the user is queued in the background; when receiving the operation interface information of the service request fed back by the server according to the identity, the mobile phone bank sends second prompt information for continuously handling the service request to the user; and after receiving the instruction of continuing transacting the service request submitted by the user, the mobile phone bank generates a transacting page of the service request according to the operation interface information and displays the transacting page to the user. The invention can improve the user experience.

Description

Business handling method, mobile banking and server
Technical Field
The invention relates to the technical field of finance, in particular to a business handling method, a mobile banking system and a server.
Background
This section is intended to provide a background or context to the embodiments of the invention that are recited in the claims. The description herein is not admitted to be prior art by inclusion in this section.
At present, under a highly concurrent scenario that a user uses a mobile banking to transact banking services, a server cannot respond to a service request initiated by the user in time, the service request can be displayed and loaded on a mobile banking request page of the user, or feedback information of request failure is directly returned to the mobile banking of the user, and after the user exits the request page, the service request needs to be reinitiated, so that the efficiency of transaction is low, and the user experience is poor.
Disclosure of Invention
The embodiment of the invention provides a business handling method, which is used for improving business handling efficiency and improving user experience and comprises the following steps:
the mobile phone bank sends a service request of a user to the server; wherein, the service request includes the identity of the user;
after receiving the feedback of the server according to the identity, the mobile phone bank: when the service request is put into a service request queue, sending first prompt information to a user, and closing a current service request page; the first prompt message is used for prompting that the current service of the user is busy and the user is queued in the background;
when receiving the operation interface information of the service request fed back by the server according to the identity, the mobile phone bank sends second prompt information for continuously handling the service request to the user;
and after receiving the instruction of continuing transacting the service request submitted by the user, the mobile phone bank generates a transacting page of the service request according to the operation interface information and displays the transacting page to the user.
The embodiment of the invention also provides a service handling method, which is used for improving the service handling efficiency and improving the user experience and comprises the following steps:
the server receives a service request sent by a mobile phone bank;
when the service request queue comprises a first service request which is queuing, the server writes the service request sent by the mobile phone bank into the tail of the service request queue;
the server feeds back to the mobile phone bank according to the identity carried in the service request: the service request has been placed in a service request queue;
and the server sequentially processes the first service requests in the service request queue according to the sequence from the head of the service request queue to the tail of the service request queue, and sends the operation interface information of the service requests to a mobile phone bank according to the identity when the service requests are processed.
The embodiment of the present invention further provides a mobile banking system, configured to improve business handling efficiency and improve user experience, where the mobile banking system includes:
the first sending module is used for sending a service request of a user to the server; wherein, the service request includes the identity of the user;
the first processing module is used for receiving the feedback of the server according to the identity: when the service request is put into a request queue, sending first prompt information to a user, and closing a current service request page; the first prompt message is used for prompting that the current service of the user is busy and the user is queued in the background;
the second processing module is used for sending second prompt information for continuously handling the service request to the user when receiving the operation interface information of the service request fed back by the server according to the identity;
and the third processing module is used for generating a transaction page of the service request according to the operation interface information and displaying the transaction page to the user after receiving the instruction of continuing to transact the service request submitted by the user.
The embodiment of the present invention further provides a server, configured to improve service handling efficiency and improve user experience, where the server includes:
the third receiving module is used for receiving a service request sent by the mobile banking;
the fourth processing module is used for writing the service request sent by the mobile phone bank into the tail of the service request queue when the service request queue comprises the first service request which is queued;
and the second sending module is used for feeding back to the mobile phone bank according to the identity carried in the service request: the service request has been placed in a request queue;
and the fifth processing module is used for sequentially processing the first service requests in the service request queue according to the sequence from the head of the service request queue to the tail of the service request queue, and sending the operation interface information of the service requests to a mobile phone bank according to the identity when the service requests are processed.
The embodiment of the invention also provides computer equipment which comprises a memory, a processor and a computer program which is stored on the memory and can run on the processor, wherein the processor realizes the service handling method when executing the computer program.
An embodiment of the present invention further provides a computer-readable storage medium, where a computer program for executing the service handling method is stored in the computer-readable storage medium.
In the embodiment of the invention, a mobile banking sends a service request of a user to a server; wherein, the service request includes the identity of the user; after receiving the feedback of the server according to the identity, the mobile phone bank: when the service request is put into a request queue, sending first prompt information to a user, and closing a current service request page; the first prompt message is used for prompting that the current service of the user is busy and the user is queued in the background; when receiving the operation interface information of the service request fed back by the server according to the identity, the mobile phone bank sends second prompt information for continuously handling the service request to the user; and after receiving the instruction of continuing transacting the service request submitted by the user, the mobile phone bank generates a transacting page of the service request according to the operation interface information and displays the transacting page to the user. Therefore, the user does not need to wait for a long time on the service request page, and can transact other services or perform other operations while waiting, so that the user experience is improved.
In addition, in the embodiment of the invention, the server receives a service request sent by a mobile phone bank; when the service request queue comprises a first service request which is queuing, the server writes the service request sent by the mobile phone bank into the tail of the service request queue; the server feeds back to the mobile phone bank according to the identity carried in the service request: the service request has been placed in a request queue; and the server sequentially processes the first service requests in the service request queue according to the sequence from the head of the service request queue to the tail of the service request queue, and sends the operation interface information of the service requests to a mobile phone bank according to the identity when the service requests are processed. Therefore, the server queues the service request of the user by using the service request queue, the user does not need to submit the service request again, the service handling efficiency can be improved, and the user experience is improved.
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, it is obvious that the drawings in the following description are only some embodiments of the present invention, and for those skilled in the art, other drawings can be obtained according to the drawings without creative efforts. In the drawings:
fig. 1 is a flowchart of a service handling method provided in an embodiment of the present invention;
FIG. 2 is a flow chart of another business transaction method provided in the embodiments of the present invention;
fig. 3 is a schematic diagram of a mobile banking system provided in an embodiment of the present invention;
fig. 4 is a schematic diagram of a server provided in an embodiment of the present invention;
fig. 5 is a schematic diagram of a computer device provided in an embodiment of the present invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the embodiments of the present invention more apparent, the embodiments of the present invention are further described in detail below with reference to the accompanying drawings. The exemplary embodiments and descriptions of the present invention are provided to explain the present invention, but not to limit the present invention.
The term "and/or" herein merely describes an associative relationship, meaning that three relationships may exist, e.g., a and/or B, may mean: a exists alone, A and B exist simultaneously, and B exists alone. In addition, the term "at least one" herein means any one of a plurality or any combination of at least two of a plurality, for example, including at least one of A, B, C, and may mean including any one or more elements selected from the group consisting of A, B and C.
In the description of the present specification, the terms "comprising," "including," "having," "containing," and the like are used in an open-ended fashion, i.e., to mean including, but not limited to. Reference to the description of the terms "one embodiment," "a particular embodiment," "some embodiments," "for example," etc., means that a particular feature, structure, or characteristic described in connection with the embodiment or example is included in at least one embodiment or example of the application. In this specification, the schematic representations of the terms used above do not necessarily refer to the same embodiment or example. Furthermore, the particular features, structures, or characteristics described may be combined in any suitable manner in any one or more embodiments or examples. The sequence of steps involved in the embodiments is for illustrative purposes to illustrate the implementation of the present application, and the sequence of steps is not limited and can be adjusted as needed.
Research shows that in a high concurrency scene that a user uses a mobile phone bank to handle banking services, a server cannot respond to a service request initiated by the user in time, the service request can be displayed and loaded on a mobile phone bank request page of the user or feedback information of request failure is directly returned to the mobile phone bank of the user, and the service request needs to be restarted after the user exits the request page, so that the efficiency of handling the services is low, and the user experience is poor.
In view of the above research, an embodiment of the present invention provides a method for handling a business applied to a mobile banking, as shown in fig. 1, including:
s101: the mobile phone bank sends a service request of a user to the server; wherein, the service request includes the identity of the user;
s102: after receiving the feedback of the server according to the identity, the mobile phone bank: when the service request is put into a service request queue, sending first prompt information to a user, and closing a current service request page; the first prompt message is used for prompting that the current service of the user is busy and the user is queued in the background;
s103: when receiving the operation interface information of the service request fed back by the server according to the identity, the mobile phone bank sends second prompt information for continuously handling the service request to the user;
s104: and after receiving the instruction of continuing transacting the service request submitted by the user, the mobile phone bank generates a transacting page of the service request according to the operation interface information and displays the transacting page to the user.
In the embodiment of the invention, a mobile banking sends a service request of a user to a server; wherein, the service request includes the identity of the user; after receiving the feedback of the server according to the identity, the mobile phone bank: when the service request is put into a request queue, sending first prompt information to a user, and closing a current service request page; the first prompt message is used for prompting that the current service of the user is busy and the user is queued in the background; when receiving the operation interface information of the service request fed back by the server according to the identity, the mobile phone bank sends second prompt information for continuously handling the service request to the user; and after receiving the instruction of continuing transacting the service request submitted by the user, the mobile phone bank generates a transacting page of the service request according to the operation interface information and displays the transacting page to the user. Therefore, the user does not need to wait for a long time on the service request page, and can transact other services or perform other operations while waiting, so that the user experience is improved.
In addition, in view of the above research, an embodiment of the present invention further provides a service processing method applied to a server, as shown in fig. 2, including:
s201: the server receives a service request sent by a mobile phone bank;
s202: when the service request queue comprises a first service request which is queuing, the server writes the service request sent by the mobile phone bank into the tail of the service request queue;
s203: the server feeds back to the mobile phone bank according to the identity carried in the service request: the service request has been placed in a service request queue;
s204: and the server sequentially processes the first service requests in the service request queue according to the sequence from the head of the service request queue to the tail of the service request queue, and sends the operation interface information of the service requests to a mobile phone bank according to the identity when the service requests are processed.
In the embodiment of the invention, a server receives a service request sent by a mobile phone bank; when the service request queue comprises a first service request which is queuing, the server writes the service request sent by the mobile phone bank into the tail of the service request queue; the server feeds back to the mobile phone bank according to the identity carried in the service request: the service request has been placed in a request queue; and the server sequentially processes the first service requests in the service request queue according to the sequence from the head of the service request queue to the tail of the service request queue, and sends the operation interface information of the service requests to a mobile phone bank according to the identity when the service requests are processed. Therefore, the server queues the service request of the user by using the service request queue, the user does not need to submit the service request again, the service handling efficiency can be improved, and the user experience is improved.
The following describes the details of S101 to S104.
For the above S101, the service request includes, for example: at least one of transfer request, account information inquiry request, balance inquiry request, life payment request, financing investment request and the like; the service request includes the identity of the user, where the user identity includes, for example, an identity generated according to user identity information, an identity generated according to an identity of a terminal device used by the user, or an identity generated according to a mobile banking identity of the user.
For the above S102, after receiving the feedback from the server according to the identity: when the service request is put into the service request queue, the representative server is busy, the service request of the user cannot be responded within a preset time length, and the queue is already carried out on the service request of the user, so that the mobile phone bank sends prompt information to the user according to the feedback of the server, and closes the current page.
The first prompt message is used for prompting that the current service of the user is busy and the user is queued in the background.
In addition, in an embodiment of the present invention, after the mobile banking sends the service request of the user to the server, the mobile banking also receives the expected queuing time fed back by the server according to the identity; and when the first prompt message is sent to the user, the expected queuing time is also sent to the user.
Therefore, anxiety of user waiting can be reduced according to expected queuing time, user experience is improved, users can conveniently plan other things reasonably in the waiting period, the situation that the users cannot handle services in time is avoided, and service handling efficiency is improved.
In another embodiment of the invention, after the mobile banking sends the service request of the user to the server, the number of queuing people fed back by the server according to the identity is also received; and when the first prompt message is sent to the user, the number of the queuing people is also sent to the user.
In addition, in a preferred embodiment, the mobile banking machine, for example, receives the predicted waiting time and the number of people in line sent by the server, and when sending the first prompt message to the user, displays the received number of people in line and the predicted waiting time to the user when the predicted waiting time is not more than the pre-obtained waiting time which can be accepted by the user and the received number of people in line is not more than the pre-obtained number of people in line which can be accepted by the user; when first prompt information is sent to the user, the received number of queuing people is displayed to the user when the expected waiting time is longer than the pre-obtained waiting time which can be accepted by the user and the received number of queuing people is not larger than the pre-obtained number of queuing people which can be accepted by the user; when the expected waiting time is not more than the pre-obtained waiting time which can be accepted by the user and the number of received queuing people is more than the pre-obtained number of queuing people which can be accepted by the user, the expected queuing time is displayed to the user when first prompt information is sent to the user; and when the expected waiting time is longer than the pre-obtained waiting time which can be accepted by the user and the number of the received queuing people is larger than the pre-obtained number of the queuing people which can be accepted by the user, only sending prompt information to the user without displaying the expected queuing time and the received queuing people.
In addition, the server queues the service request of the user, so the user can also handle other services or other things after the mobile banking closes the current service request page.
For the above S103, the second prompt message includes, for example, a link to continue to handle the service request.
For the above S104, after receiving the instruction of continuing to transact the service request submitted by the user, the mobile banking bank generates a transaction page of the service request according to the operation interface information, and displays the transaction page to the user, for example, the following method may be adopted: and after the user clicks the link for continuing transacting the service request, the mobile phone bank generates a transacting page of the service request according to the operation interface information and displays the transacting page to the user.
In addition, when the server can respond to the service handling request of the user within the preset time, the mobile phone bank normally handles the service for the user, so in an embodiment of the invention, when the mobile phone bank receives the operation interface information of the service request fed back by the server according to the identity, the mobile phone bank generates a handling page of the service request according to the operation interface information, and displays the handling page to the user.
The following describes the details of S201 to S204.
Aiming at the S201, the server receives a service request sent by the mobile banking.
Here, in some scenarios (for example, a highly concurrent scenario in which a mobile banking sends a service request), the server cannot timely respond to the received service request, and in order to avoid a situation that a service request is overtime and unprocessed and needs to be resubmitted by a user, or a situation that a service request received before is caused to be waited for a long time due to the fact that the server preferentially processes a currently received service request, the server needs to determine whether a first service request in queue is included in a service request queue after receiving the service request; the service request queue is used for queuing service requests which are received by the server but cannot be processed in time.
The method comprises the following steps: when the service request queue includes the first service request being queued, the above S202 to S204 are executed.
And for the step S102, writing the service request sent by the mobile phone bank into the tail of the service request queue.
In addition, in an embodiment of the present invention, when the service request queue includes a first service request that is being queued, the server writes a service request sent by the mobile banking into the tail of the service request queue, and generates an expected queuing time according to the number of the first service requests included in the service request queue and the idle resource of the server; and sending the expected queuing time to a mobile phone bank according to the identity.
In another embodiment of the present invention, when a service request queue contains a first service request in queue, a server writes a service request sent by a mobile banking bank into the tail of the service request queue, obtains the number of the first service requests in queue except for the service request in the service request queue, and obtains the number of people in queue according to the number of the first service requests; and sending the queuing number to a mobile phone bank according to the identity.
For the above S203, when the service request queue includes the first service request being queued, the representative server cannot respond to the service request in time, and needs to notify the mobile banking in time, so as to avoid the user waiting on the service request page for a long time, and therefore the server feeds back to the mobile banking according to the identity identifier carried in the service request: the service request has been placed in a service request queue.
For the above S204, when the server sequentially processes the first service requests in the service request queue according to the sequence from the head of the service request queue to the tail of the service request queue, for example, the following method may be adopted: and when the server idle resources are larger than a preset threshold value, the server reads at least one first service request from the head of the service request queue to the tail of the queue according to the server idle resources for processing.
Secondly, the step of: when the service request queue does not contain a first service request which is queued and the idle resource of the server is not greater than a preset threshold value, the server writes the service request into the service request queue; the server feeds back to the mobile phone bank according to the identity carried in the service request: the service request has been placed in a request queue; the server acquires the server idle resources at intervals of preset time, reads the service request from the service request queue according to the server idle resources when the server idle resources are larger than a preset threshold value, and sends the operation interface information of the service request to the mobile phone bank according to the identity.
③: and when the service request queue does not contain the first service request which is queued and the idle resource of the server is greater than a preset threshold value, the server sends the operation interface information of the service request to the mobile phone bank according to the identity.
The embodiment of the invention also provides a mobile phone bank, which is described in the following embodiment. Because the principle of solving the problems of the mobile banking is similar to the business handling method, the implementation of the mobile banking can refer to the implementation of the business handling method, and repeated parts are not described again.
As shown in fig. 3, a schematic diagram of a mobile banking provided in an embodiment of the present invention includes: a first sending module 301, a first processing module 302, a second processing module 303, a third processing module 304; wherein the content of the first and second substances,
a first sending module 301, configured to send a service request of a user to a server; wherein, the service request includes the identity of the user;
a first processing module 302, configured to, after receiving the server feedback according to the identity: when the service request is put into a request queue, sending first prompt information to a user, and closing a current service request page; the first prompt message is used for prompting that the current service of the user is busy and the user is queued in the background;
the second processing module 303 is configured to send, to the user, second prompt information for continuing to handle the service request when receiving the operation interface information of the service request, which is fed back by the server according to the identity;
and the third processing module 304 is configured to, after receiving an instruction for continuing to transact the service request submitted by the user, generate a transaction page of the service request according to the operation interface information, and display the transaction page to the user.
In one possible embodiment, the method further comprises: the first receiving module is used for receiving the expected queuing time fed back by the server according to the identity; and the first processing module is specifically used for sending first prompt information and the expected queuing time length to a user.
In one possible embodiment, the method further comprises: the second receiving module is used for receiving the number of the queuing people fed back by the server according to the identity; and the first processing module is specifically used for sending first prompt information and the number of the queuing people to the user.
In one possible embodiment, the second prompt message includes a link to continue to process the service request; and the third processing module is specifically used for generating a transaction page of the service request according to the operation interface information and displaying the transaction page to the user after the user clicks the link for continuing to transact the service request.
In a possible implementation manner, the third processing module is further configured to, when receiving operation interface information of the service request fed back by the server according to the identity, generate a transaction page of the service request according to the operation interface information, and display the transaction page to the user.
In a possible implementation manner, the first processing module is further configured to present a preset service handling page to the user after closing the current service request page.
The embodiment of the invention also provides a server, which is described in the following embodiment. Because the principle of solving the problems of the server is similar to the business handling method, the implementation of the server can refer to the implementation of the business handling method, and repeated parts are not described again.
As shown in fig. 4, a schematic diagram of a server provided in an embodiment of the present invention includes: a third receiving module 401, a fourth processing module 402, a second sending module 403, and a fifth processing module 404; wherein the content of the first and second substances,
a third receiving module 401, configured to receive a service request sent by a mobile banking;
a fourth processing module 402, configured to write a service request sent by a mobile banking into a tail of a service request queue when the service request queue includes a first service request that is being queued;
a second sending module 403, configured to feed back, to the mobile banking, the following information according to the identity identifier carried in the service request: the service request has been placed in a request queue;
a fifth processing module 404, configured to sequentially process the first service requests in the service request queue according to the sequence from the head of the service request queue to the tail of the service request queue, and send operation interface information of the service request to a mobile banking according to the identity when the service request is processed.
In a possible implementation manner, the fifth processing module is specifically configured to, when the server idle resource is greater than a preset threshold, read at least one first service request from the head of the service request queue to the tail of the queue according to the server idle resource, and perform processing.
In a possible implementation manner, the fourth processing module is further configured to generate an expected queuing time according to the number of the first service requests included in the service request queue and a server idle resource; and sending the expected queuing time to a mobile phone bank according to the identity.
In a possible implementation manner, the fourth processing module is further configured to obtain the number of first service requests that are queued in the service request queue except for the service request, and obtain the number of queued people according to the number of the first service requests; and sending the queuing number to a mobile phone bank according to the identity.
In one possible embodiment, the method further comprises: the sixth processing module is used for writing the service request into the service request queue when the service request queue does not contain the first service request which is queued and the idle resource of the server is not greater than a preset threshold value; and feeding back to a mobile phone bank according to the identity carried in the service request: the service request has been placed in a request queue; and acquiring server idle resources at intervals of preset time, reading the service request from the service request queue according to the server idle resources when the server idle resources are larger than a preset threshold value, and sending operation interface information of the service request to a mobile phone bank according to the identity.
In one possible embodiment, the method further comprises: and the seventh processing module is used for sending the operation interface information of the service request to the mobile phone bank according to the identity when the service request queue does not contain the first service request which is queued and the idle resource of the server is greater than a preset threshold value.
Based on the aforementioned inventive concept, as shown in fig. 5, the present invention further proposes a computer device 500, which comprises a memory 510, a processor 520 and a computer program 530 stored on the memory 510 and operable on the processor 520, wherein the processor 520 executes the computer program 530 to implement the aforementioned business transaction method.
An embodiment of the present invention further provides a computer-readable storage medium, where a computer program for executing the service handling method is stored in the computer-readable storage medium.
In the embodiment of the invention, a mobile banking sends a service request of a user to a server; wherein, the service request includes the identity of the user; after receiving the feedback of the server according to the identity, the mobile phone bank: when the service request is put into a request queue, sending first prompt information to a user, and closing a current service request page; the first prompt message is used for prompting that the current service of the user is busy and the user is queued in the background; when receiving the operation interface information of the service request fed back by the server according to the identity, the mobile phone bank sends second prompt information for continuously handling the service request to the user; and after receiving the instruction of continuing transacting the service request submitted by the user, the mobile phone bank generates a transacting page of the service request according to the operation interface information and displays the transacting page to the user. Therefore, the user does not need to wait for a long time on the service request page, and can transact other services or perform other operations while waiting, so that the user experience is improved.
In addition, in the embodiment of the invention, the server receives a service request sent by a mobile phone bank; when the service request queue comprises a first service request which is queuing, the server writes the service request sent by the mobile phone bank into the tail of the service request queue; the server feeds back to the mobile phone bank according to the identity carried in the service request: the service request has been placed in a request queue; and the server sequentially processes the first service requests in the service request queue according to the sequence from the head of the service request queue to the tail of the service request queue, and sends the operation interface information of the service requests to a mobile phone bank according to the identity when the service requests are processed. Therefore, the server queues the service request of the user by using the service request queue, the user does not need to submit the service request again, the service handling efficiency can be improved, and the user experience is improved.
As will be appreciated by one skilled in the art, embodiments of the present invention may be provided as a method, system, or computer program product. Accordingly, the present invention may take the form of an entirely hardware embodiment, an entirely software embodiment or an embodiment combining software and hardware aspects. Furthermore, the present invention may take the form of a computer program product embodied on one or more computer-usable storage media (including, but not limited to, disk storage, CD-ROM, optical storage, and the like) having computer-usable program code embodied therein.
The present invention is described with reference to flowchart illustrations and/or block diagrams of methods, apparatus (systems), and computer program products according to embodiments of the invention. It will be understood that each flow and/or block of the flow diagrams and/or block diagrams, and combinations of flows and/or blocks in the flow diagrams and/or block diagrams, can be implemented by computer program instructions. These computer program instructions may be provided to a processor of a general purpose computer, special purpose computer, embedded processor, or other programmable data processing apparatus to produce a machine, such that the instructions, which execute via the processor of the computer or other programmable data processing apparatus, create means for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be stored in a computer-readable memory that can direct a computer or other programmable data processing apparatus to function in a particular manner, such that the instructions stored in the computer-readable memory produce an article of manufacture including instruction means which implement the function specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be loaded onto a computer or other programmable data processing apparatus to cause a series of operational steps to be performed on the computer or other programmable apparatus to produce a computer implemented process such that the instructions which execute on the computer or other programmable apparatus provide steps for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
The above-mentioned embodiments are intended to illustrate the objects, technical solutions and advantages of the present invention in further detail, and it should be understood that the above-mentioned embodiments are only exemplary embodiments of the present invention, and are not intended to limit the scope of the present invention, and any modifications, equivalent substitutions, improvements and the like made within the spirit and principle of the present invention should be included in the scope of the present invention.

Claims (21)

1. A method for transaction, comprising:
the mobile phone bank sends a service request of a user to the server; wherein, the service request includes the identity of the user;
after receiving the feedback of the server according to the identity, the mobile phone bank: when the service request is put into a service request queue, sending first prompt information to a user, and closing a current service request page; the first prompt message is used for prompting that the current service of the user is busy and the user is queued in the background;
when receiving the operation interface information of the service request fed back by the server according to the identity, the mobile phone bank sends second prompt information for continuously handling the service request to the user;
and after receiving the instruction of continuing transacting the service request submitted by the user, the mobile phone bank generates a transacting page of the service request according to the operation interface information and displays the transacting page to the user.
2. The transaction method of claim 1, wherein after the mobile banking sends the service request of the user to the server, the method further comprises:
the mobile phone bank receives the expected queuing time fed back by the server according to the identity;
sending first prompt information to a user, wherein the first prompt information comprises:
and sending the first prompt message and the expected queuing time length to a user.
3. The transaction method of claim 1, wherein after the mobile banking sends the service request of the user to the server, the method further comprises:
the mobile phone bank receives the number of the queuing people fed back by the server according to the identity;
sending first prompt information to a user, wherein the first prompt information comprises:
and sending first prompt information and the number of the queuing people to the user.
4. A service transaction method according to claim 1, wherein the second prompt message includes a link to continue to process the service request;
after receiving an instruction of continuing to transact the service request submitted by the user, the mobile phone bank generates a transaction page of the service request according to the operation interface information and displays the transaction page to the user, wherein the instruction comprises:
and after the user clicks the link for continuing transacting the service request, the mobile phone bank generates a transacting page of the service request according to the operation interface information and displays the transacting page to the user.
5. The transaction method of claim 1, wherein after the mobile banking sends the service request of the user to the server, the method further comprises:
and when receiving the operation interface information of the service request fed back by the server according to the identity, the mobile phone bank generates a transaction page of the service request according to the operation interface information and displays the transaction page to the user.
6. The service handling method of claim 1, wherein after closing the current service request page, further comprising:
and the mobile banking displays a preset business handling page to the user.
7. A method for transaction, comprising:
the server receives a service request sent by a mobile phone bank;
when the service request queue comprises a first service request which is queuing, the server writes the service request sent by the mobile phone bank into the tail of the service request queue;
the server feeds back to the mobile phone bank according to the identity carried in the service request: the service request has been placed in a service request queue;
and the server sequentially processes the first service requests in the service request queue according to the sequence from the head of the service request queue to the tail of the service request queue, and sends the operation interface information of the service requests to a mobile phone bank according to the identity when the service requests are processed.
8. The service handling method according to claim 7, wherein the server processes the first service requests in the service request queue sequentially according to the sequence from head to tail of the service request queue, including:
and when the server idle resources are larger than a preset threshold value, the server reads at least one first service request from the head of the service request queue to the tail of the queue according to the server idle resources for processing.
9. The service processing method according to claim 7, wherein, when the service request queue includes the first service request being queued, the server writes the service request sent by the mobile banking machine into the tail of the service request queue, and further comprising:
the server generates expected queuing time according to the number of the first service requests contained in the service request queue and the idle resources of the server;
and the server sends the expected queuing time to a mobile phone bank according to the identity.
10. The service processing method according to claim 7, wherein, when the service request queue includes the first service request being queued, the server writes the service request sent by the mobile banking machine into the tail of the service request queue, and further comprising:
the server obtains the number of first service requests which are queued in the service request queue except the service requests, and obtains the number of queued people according to the number of the first service requests;
and the server sends the queuing number to a mobile phone bank according to the identity.
11. The business transaction method of claim 7, further comprising:
when the service request queue does not contain a first service request which is queued and the idle resource of the server is not greater than a preset threshold value, the server writes the service request into the service request queue;
the server feeds back to the mobile phone bank according to the identity carried in the service request: the service request has been placed in a request queue;
the server acquires the server idle resources at intervals of preset time, reads the service request from the service request queue according to the server idle resources when the server idle resources are larger than a preset threshold value, and sends the operation interface information of the service request to the mobile phone bank according to the identity.
12. The business transaction method of claim 7, further comprising:
and when the service request queue does not contain the first service request which is queued and the idle resource of the server is greater than a preset threshold value, the server sends the operation interface information of the service request to the mobile phone bank according to the identity.
13. A cell phone bank, comprising:
the first sending module is used for sending a service request of a user to the server; wherein, the service request includes the identity of the user;
the first processing module is used for receiving the feedback of the server according to the identity: when the service request is put into a request queue, sending first prompt information to a user, and closing a current service request page; the first prompt message is used for prompting that the current service of the user is busy and the user is queued in the background;
the second processing module is used for sending second prompt information for continuously handling the service request to the user when receiving the operation interface information of the service request fed back by the server according to the identity;
and the third processing module is used for generating a transaction page of the service request according to the operation interface information and displaying the transaction page to the user after receiving the instruction of continuing to transact the service request submitted by the user.
14. The cell phone bank of claim 13, further comprising: the first receiving module is used for receiving the expected queuing time fed back by the server according to the identity;
and the first processing module is specifically used for sending first prompt information and the expected queuing time length to a user.
15. The cell phone bank of claim 13, further comprising: the second receiving module is used for receiving the number of the queuing people fed back by the server according to the identity;
and the first processing module is specifically used for sending first prompt information and the number of the queuing people to the user.
16. The cell phone bank of claim 13, wherein the first processing module is further configured to present a preset service transaction page to the user after closing the current service request page.
17. A server, comprising:
the third receiving module is used for receiving a service request sent by the mobile banking;
the fourth processing module is used for writing the service request sent by the mobile phone bank into the tail of the service request queue when the service request queue comprises the first service request which is queued;
and the second sending module is used for feeding back to the mobile phone bank according to the identity carried in the service request: the service request has been placed in a request queue;
and the fifth processing module is used for sequentially processing the first service requests in the service request queue according to the sequence from the head of the service request queue to the tail of the service request queue, and sending the operation interface information of the service requests to a mobile phone bank according to the identity when the service requests are processed.
18. The server according to claim 17, wherein the fifth processing module is specifically configured to, when the server idle resource is greater than the preset threshold, read at least one first service request from a head of the service request queue to a tail of the queue according to the server idle resource for processing.
19. The server according to claim 17, wherein the fourth processing module is further configured to generate an expected queuing time according to the number of the first service requests included in the service request queue and a server idle resource;
and sending the expected queuing time to a mobile phone bank according to the identity.
20. A computer device comprising a memory, a processor and a computer program stored on the memory and executable on the processor, wherein the processor implements the method of any one of claims 1 to 12 when executing the computer program.
21. A computer-readable storage medium, characterized in that the computer-readable storage medium stores a computer program for executing the method of any one of claims 1 to 12.
CN202111060291.XA 2021-09-10 2021-09-10 Business handling method, mobile banking and server Pending CN113762947A (en)

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CN202111060291.XA CN113762947A (en) 2021-09-10 2021-09-10 Business handling method, mobile banking and server

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
CN202111060291.XA CN113762947A (en) 2021-09-10 2021-09-10 Business handling method, mobile banking and server

Publications (1)

Publication Number Publication Date
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