CN113743631B - Overseas guest room order data storage method and system - Google Patents

Overseas guest room order data storage method and system Download PDF

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CN113743631B
CN113743631B CN202111070705.7A CN202111070705A CN113743631B CN 113743631 B CN113743631 B CN 113743631B CN 202111070705 A CN202111070705 A CN 202111070705A CN 113743631 B CN113743631 B CN 113743631B
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order
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time
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CN113743631A (en
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周忠辉
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Guangzhou Renhang Information Technology Co ltd
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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/02—Reservations, e.g. for tickets, services or events
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F40/00—Handling natural language data
    • G06F40/40—Processing or translation of natural language
    • G06F40/58—Use of machine translation, e.g. for multi-lingual retrieval, for server-side translation for client devices or for real-time translation
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G06Q30/0601—Electronic shopping [e-shopping]
    • G06Q30/0633—Lists, e.g. purchase orders, compilation or processing
    • G06Q30/0635—Processing of requisition or of purchase orders
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services
    • G06Q50/12—Hotels or restaurants

Abstract

The application provides a method and a system for storing overseas guest room order data, wherein the method comprises the following steps: the method comprises the steps that terminal equipment determines a first order of a first hotel, obtains a native language of a location of the first hotel, and obtains a first language corresponding to the first order; the terminal equipment extracts first room number information, first customer information and first time of the first order when determining that the first language is different from the native language; the terminal equipment extracts a historical order of the first room number information, the historical order is a native language order, historical customer information of the historical order is replaced by first customer information, the historical time is replaced by the first time to obtain the native language order of the first order, and the native language order is stored. The technical scheme provided by the application has the advantage of low cost.

Description

Overseas guest room order data storage method and system
Technical Field
The application relates to the technical field of electronic commerce, in particular to a method and a system for storing overseas guest room order data.
Background
The hotel is a kind of accommodation, with the rise of electronic commerce and internet, the electronic commerce of the hotel also becomes a choice of customers, the existing storage of hotel orders of the electronic commerce has various forms, for example, a hotel is sold in China, america, japan, etc., the storage of orders of overseas guest rooms is stored according to different languages, thus the requirement on order statistics personnel is higher, and the cost of order storage is increased.
Disclosure of Invention
The embodiment of the application provides a method and a system for storing overseas guest room order data, which can realize conversion of order languages, reduce requirements on order statistics personnel and reduce the cost of order storage.
In a first aspect, an embodiment of the present application provides a method for storing overseas guest room order data, where the method includes:
the terminal equipment determines a first order of a first hotel, obtains a native language of a location of the first hotel, and obtains a first language corresponding to the first order;
the terminal equipment extracts first room number information, first customer information and first time of the first order when determining that the first language is different from the native language;
the terminal equipment extracts a historical order of the first room number information, the historical order is a native language order, historical customer information of the historical order is replaced by first customer information, the historical time is replaced by the first time to obtain the native language order of the first order, and the native language order is stored.
Optionally, the extracting the first room number information, the first customer information, and the first time of the first order specifically includes:
the terminal equipment extracts digital information at the room number specific position of the first order, determines the digital information as the first room number information, extracts first time at the time specific position of the first order, and extracts first customer information at the customer specific position of the first order.
Optionally, the method further includes:
the terminal equipment establishes a mapping relation between a first order and the native language order, extracts the first order and the native language order when determining that a hotel foreground calls the native language order, displays the native language order on a first display of the hotel foreground, and displays the first order on a second display of the hotel foreground, wherein the second display is a display facing a user, and the first display is a display facing the hotel foreground.
Optionally, the method further includes:
the terminal equipment acquires the operation information of the native language order input by the hotel foreground, translates the operation information into the text information of the first language and then displays the text information on the second display.
In a second aspect, there is provided an overseas guest room order data storage system, the system comprising:
the determining unit is used for determining a first order of the first hotel;
the processing unit is used for acquiring a native language of a location of the first hotel and acquiring a first language corresponding to the first order; when the first language is determined to be different from the native language, extracting first room number information, first customer information and first time of the first order; and extracting a historical order of the first room number information, wherein the historical order is a native language order, replacing the historical customer information of the historical order with the first customer information, replacing the historical time with the first time to obtain the native language order of the first order, and storing the native language order.
Optionally, the processing unit is specifically configured to extract, by the device, digital information at a room number specific location of the first order, determine the digital information as the first room number information, extract the first time at a time specific location of the first order, and extract the first customer information at a customer specific location of the first order.
Optionally, the processing unit is further configured to establish a mapping relationship between the first order and the native language order, extract the first order and the native language order when it is determined that the hotel foreground calls the native language order, display the native language order on a first display of the hotel foreground, and display the first order on a second display of the hotel foreground, where the second display is a display facing a user, and the first display is a display facing the hotel foreground.
Optionally, the processing unit is further configured to obtain operation information of the native language order input by the hotel foreground, translate the operation information into text information of the first language, and display the text information on the second display.
Optionally, the system is disposed in a terminal device.
In a third aspect, a computer-readable storage medium is provided, which stores a program for electronic data exchange, wherein the program causes a terminal to execute the method provided in the first aspect.
The embodiment of the application has the following beneficial effects:
according to the technical scheme, the terminal equipment determines a first order of the first hotel, obtains the native language of the location of the first hotel and obtains the first language corresponding to the first order; and when the terminal equipment determines that the first language is different from the native language, extracting first room number information and first customer information of the first order and extracting a historical order of the first room number information by the terminal equipment at the first time, wherein the historical order is the native language order, replacing the historical customer information of the historical order with the first customer information, replacing the historical time with the first time to obtain a native language order of the first order, and storing the native language order. Therefore, when the language of the order is a non-native language, the first order is replaced by the fixed information of the historical order for storage, so that the problem of different languages is avoided, the requirements of order statistics personnel are lowered, the cost is lowered, and the user experience is improved.
Drawings
In order to more clearly illustrate the technical solutions in the embodiments of the present application, the drawings required to be used in the description of the embodiments are briefly introduced below, and it is obvious that the drawings in the description below are some embodiments of the present application, and it is obvious for those skilled in the art to obtain other drawings based on the drawings without creative efforts.
Fig. 1 is a schematic flow chart of a method for storing order data of overseas guest rooms according to an embodiment of the present application.
Fig. 2 is a schematic structural diagram of an overseas guest room order data storage system according to an embodiment of the present application.
Detailed Description
The technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application, and it is obvious that the described embodiments are some, but not all, embodiments of the present application. All other embodiments obtained by a person of ordinary skill in the art based on the embodiments in the present application without making any creative effort belong to the protection scope of the present application.
The terms "first," "second," "third," and "fourth," etc. in the description and claims of this application and in the accompanying drawings are used for distinguishing between different objects and not for describing a particular order. Furthermore, the terms "include" and "have," as well as any variations thereof, are intended to cover non-exclusive inclusions. For example, a process, method, system, article, or apparatus that comprises a list of steps or elements is not limited to only those steps or elements listed, but may alternatively include other steps or elements not listed, or inherent to such process, method, article, or apparatus.
Reference herein to "an embodiment" means that a particular feature, result, or characteristic described in connection with the embodiment can be included in at least one embodiment of the application. The appearances of the phrase in various places in the specification are not necessarily all referring to the same embodiment, nor are separate or alternative embodiments mutually exclusive of other embodiments. It is explicitly and implicitly understood by one skilled in the art that the embodiments described herein can be combined with other embodiments.
By way of example, the terminal device according to the embodiment of the present application is a device having a wireless communication function, and may be referred to as a terminal (terminal), a User Equipment (UE), a Mobile Station (MS), a Mobile Terminal (MT), an access terminal device, a vehicle-mounted terminal device, an industrial control terminal device, a UE unit, a UE station, a mobile station, a remote terminal device, a mobile device, a UE terminal device, a wireless communication device, a UE agent, a UE apparatus, or the like.
Overseas guests are guests that can be reserved overseas, but overseas they may have multiple languages, for example, japanese for japan, which introduces a japanese order, and english for the united states, which introduces an english order. For the storage of the order, the stored language may be eight-fold, which causes obstacles to the statistics of the order and increases the cost.
Referring to fig. 1, the present application provides a method for storing overseas guest room order data, where the method is executed by a terminal device as shown in fig. 1, and the method may specifically include the following steps:
step S101, a terminal device determines a first order of a first hotel, obtains a native language of a location of the first hotel, and obtains a first language corresponding to the first order;
the first hotel is a hotel having an overseas guest room, and the overseas guest room may be a guest room which can be booked in a non-domestic environment.
Step S102, when the terminal device determines that the first language is different from the native language, extracting first room number information, first customer information and first time of the first order;
here, the first client information may be client information described in the first language, may not be translated instead, or may be client information translated into a native language.
For example, the extracting the first room number information, the first customer information, and the first time of the first order may specifically include:
the terminal equipment extracts digital information at the room number specific position of the first order, determines the digital information as the first room number information, extracts first time at the time specific position of the first order, and extracts first customer information at the customer specific position of the first order.
For the order form of the hotel, the format is relatively fixed, for example, the date and the house number are both in the specific position, and the information of the client is also in the specific position, so that the corresponding information can be extracted in the specific position, wide identification is not needed, the identification difficulty is reduced, and the efficiency is improved.
Step S103, the terminal device extracts a historical order of the first room number information, the historical order is a native language order, historical customer information of the historical order is replaced by the first customer information, the historical time is replaced by the first time to obtain the native language order of the first order, and the native language order is stored.
According to the technical scheme, the terminal equipment determines a first order of a first hotel, obtains a native language of a location of the first hotel, and obtains a first language corresponding to the first order; and when the terminal equipment determines that the first language is different from the native language, extracting first room number information and first customer information of the first order and extracting a historical order of the first room number information by the first time terminal equipment, wherein the historical order is the native language order, replacing the historical customer information of the historical order with the first customer information, replacing the historical time with the first time to obtain a native language order of the first order, and storing the native language order. Therefore, when the language of the order is a non-native language, the first order is replaced by the fixed information of the historical order for storage, so that the problem of different languages is avoided, the requirements of order statistics personnel are lowered, the cost is lowered, and the user experience is improved.
For example, the method may further include:
the terminal equipment establishes a mapping relation between a first order and the native language order, extracts the first order and the native language order when determining that the hotel foreground calls the native language order, displays the native language order on a first display of the hotel foreground, and displays the first order on a second display of the hotel foreground, wherein the second display is a display facing a user, and the first display is a display facing the hotel foreground.
By the scheme, orders in two different languages can be displayed simultaneously, so that a user can conveniently watch the orders in the language, a hotel reception desk can conveniently watch the orders in the native language, and the hotel operation by the reception desk is facilitated.
For example, the method may further include:
the terminal equipment acquires the operation information of the native language order input by the hotel foreground, translates the operation information into the text information of the first language and then displays the text information on the second display.
For example, the specific manner of translating the operation information into the first language may include:
dividing the operation information into input data at a plurality of moments according to input time, calculating the input data according to the following formula to obtain an output result O, and obtaining text information of a first language of the operation information according to the output result, which may specifically include:
the user forgets to remember the door, and then,
Figure BDA0003260130060000051
an input gate:
Figure BDA0003260130060000052
Figure BDA0003260130060000053
an output gate:
Figure BDA0003260130060000061
h t ＝O t *tanh(C t )。
wherein, C t ＝C t-1 *f t +i t *C’ t ；
Figure BDA0003260130060000062
Wherein h is t T is the time value of input data, t is more than or equal to 2 f Denotes f t The offset of the function, the value being constant, and, similarly, b i 、b c 、b o Respectively representing the offsets of the corresponding formulas; c t-1 A cell output value indicating t-1 at the previous time,
Figure BDA0003260130060000063
is the average of the output values at the previous moment, X t Representing the input data at the current time t. Where σ denotes a sigmod function and tanh denotes a tanh function, which are activation functions. O is t Indicating the output result of the output gate.
For example, the dividing of the operation information into the input data of a plurality of time instants by the input time may specifically include:
if the input operation information is "please show the identity card", each word is determined as the input information of one moment according to the input time to obtain the input information of a plurality of moments, and the input information obtaining mode can be obtained through the existing characteristic extraction mode, such as a hundred-degree translation characteristic extraction mode or a google translation characteristic extraction mode, which is not described herein again.
Referring to fig. 2, fig. 2 provides an overseas guest room order data storage system, the system comprising:
a determining unit 201, configured to determine a first order of a first hotel;
the processing unit 202 is configured to obtain a native language of a location of the first hotel, and obtain a first language corresponding to the first order; when the first language is different from the native language, extracting first room number information, first customer information and first time of the first order; and extracting a historical order of the first room number information, wherein the historical order is a native language order, replacing the historical customer information of the historical order with the first customer information, replacing the historical time with the first time to obtain the native language order of the first order, and storing the native language order.
Optionally, the processing unit 202 is specifically configured to extract, by the device, digital information at a room number specific position of the first order, determine the digital information as the first room number information, extract the first time at a time specific position of the first order, and extract the first customer information at a customer specific position of the first order.
Optionally, the processing unit 202 is further configured to establish a mapping relationship between the first order and the native language order, extract the first order and the native language order when it is determined that the hotel foreground calls the native language order, display the native language order on a first display of the hotel foreground, and display the first order on a second display of the hotel foreground, where the second display is a display facing the user, and the first display is a display facing the hotel foreground.
Optionally, the processing unit 202 is further configured to obtain operation information of the native language order input by the hotel foreground, translate the operation information into text information of the first language, and display the text information on the second display.
Optionally, the system is disposed in a terminal device.
The processing unit described above may also be used to perform an alternative or refinement of the method as shown in fig. 1, which is not described in detail here.
Embodiments of the present application further provide a computer storage medium, wherein the computer storage medium stores a computer program for electronic data exchange, and the computer program enables a computer to execute part or all of the steps of any one of the methods as described in the above method embodiments.
Embodiments of the present application also provide a computer program product comprising a non-transitory computer readable storage medium storing a computer program operable to cause a computer to perform some or all of the steps of any one of the methods as recited in the above method embodiments.
It should be noted that, for simplicity of description, the above-mentioned method embodiments are described as a series of acts or combination of acts, but those skilled in the art will recognize that the present application is not limited by the order of acts described, as some steps may occur in other orders or concurrently depending on the application. Further, those skilled in the art should also appreciate that the embodiments described in the specification are all alternative embodiments and that the acts and modules referred to are not necessarily required for the application.
In the foregoing embodiments, the descriptions of the respective embodiments have respective emphasis, and for parts that are not described in detail in a certain embodiment, reference may be made to related descriptions of other embodiments.
The foregoing embodiments have been described in detail, and specific examples are used herein to explain the principles and implementations of the present application, where the above description of the embodiments is only intended to help understand the method and its core ideas of the present application; meanwhile, for a person skilled in the art, according to the idea of the present application, the specific implementation manner and the application scope may be changed, and in summary, the content of the present specification should not be construed as a limitation to the present application.

Claims (8)

1. A method for storing overseas guest room order data, the method comprising:
the method comprises the steps that terminal equipment determines a first order of a first hotel, obtains a native language of a location of the first hotel, and obtains a first language corresponding to the first order;
the terminal equipment extracts first room number information, first customer information and first time of the first order when determining that the first language is different from the native language;
the terminal equipment extracts a historical order of the first room number information, the historical order is a native language order, historical client information of the historical order is replaced by first client information, the historical time is replaced by first time to obtain the native language order of the first order, and the native language order is stored;
the method comprises the steps that terminal equipment establishes a mapping relation between a first order and a native language order, when a hotel foreground is determined to call the native language order, the first order and the native language order are extracted, the native language order is displayed on a first display of the hotel foreground, the first order is displayed on a second display of the hotel foreground, the second display is a display facing a user, and the first display is a display facing the hotel foreground; the first order is a first language order;
the terminal equipment acquires operation information of a native language order input by a hotel foreground, translates the operation information into text information of a first language and displays the text information on a second display;
the specific way of translating the operation information into the first language comprises the following steps:
dividing the operation information into input data of multiple time points according to input time, and calculating the input data according to the following formula to obtain output result O t Obtaining the text information of the first language of the operation information according to the output result specifically includes:
the user forgets to remember the door, and then,
Figure 1
an input gate:
Figure FDA0003738257390000012
Figure FDA0003738257390000013
an output gate:
Figure FDA0003738257390000014
h t ＝O t *tanh(C t )
wherein, C t ＝C t-1 *f t +i t *C’ t ；
Figure FDA0003738257390000021
Wherein h is t T is the time value of input data, t is more than or equal to 2 f Denotes f t Offset of function, the value being constant, b i 、b c 、b o Respectively representing the offsets of the corresponding formulas; c t-1 The cell output value representing t-1 at the previous time instant,
Figure FDA0003738257390000022
is the average of the output values at the previous moment, X t Input data representing the current time t, where σ represents a sigmod function, tanh represents a tanh function, O t Indicating the output result of the output gate.
2. The method of claim 1, wherein extracting the first room number information, the first customer information, and the first time of the first order comprises:
the terminal equipment extracts digital information at the specific position of the house number of the first order, determines the digital information as the first house number information, extracts first time at the specific position of the time of the first order, and extracts first customer information at the specific position of the customer of the first order.
3. The method of claim 1, further comprising:
the terminal equipment acquires the operation information of the native language order input by the hotel foreground, translates the operation information into the text information of the first language and then displays the text information on the second display.
4. An overseas guest room order data storage system, the system comprising:
the determining unit is used for determining a first order of the first hotel;
the processing unit is used for acquiring a native language of a location of the first hotel and acquiring a first language corresponding to the first order; when the first language is different from the native language, extracting first room number information, first customer information and first time of the first order; extracting a historical order of first room number information, wherein the historical order is a native language order, replacing historical customer information of the historical order with first customer information, replacing historical time with first time to obtain a native language order of the first order, and storing the native language order;
the processing unit is further configured to establish a mapping relationship between the first order and the native language order, extract the first order and the native language order when the hotel foreground is determined to call the native language order, display the native language order on a first display of the hotel foreground, and display the first order on a second display of the hotel foreground, where the second display is a display facing a user, and the first display is a display facing the hotel foreground;
the first order is a first language order;
the processing unit is also used for acquiring operation information of the native language order input by the hotel foreground, translating the operation information into text information of a first language and displaying the text information on the second display;
the specific way of translating the operation information into the first language comprises:
dividing the operation information into input data of multiple time points according to input time, and calculating the input data according to the following formula to obtain output result O t Obtaining the text information of the first language of the operation information according to the output result, specifically comprising:
the door is forgotten to be recorded,
Figure 2
an input gate:
Figure FDA0003738257390000032
Figure FDA0003738257390000033
an output gate:
Figure FDA0003738257390000034
h t ＝O t *tanh(C t )
wherein, C t ＝C t-1 *f t +i t *C’ t ；
Figure FDA0003738257390000035
Wherein h is t T is the time value of input data, t is more than or equal to 2 f Denotes f t Offset of function, the value being constant, b i 、b c 、b o Respectively representing the offsets of the corresponding formulas; c t-1 The cell output value representing t-1 at the previous time instant,
Figure FDA0003738257390000036
is the average of the output values at the previous moment, X t Input data representing the current time t, where σ represents a sigmod function, tanh represents a tanh function, O t Indicating the output result of the output gate.
5. The system of claim 4,
the processing unit is specifically configured to extract, by the device, digital information at a room number specific position of the first order, determine the digital information as the first room number information, extract the first time at a time specific position of the first order, and extract the first customer information at a customer specific position of the first order.
6. The system of claim 4,
the processing unit is further used for acquiring operation information of the native language order input by the hotel foreground, translating the operation information into text information of the first language, and displaying the text information on the second display.
7. The system according to any of claims 4-6, characterized in that the system is provided in a terminal device.
8. A computer-readable storage medium storing a program for electronic data exchange, wherein the program causes a terminal to execute the method according to any one of claims 1-3.
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US20150161722A1 (en) * 2013-12-05 2015-06-11 Bank Of America Corporation Dynamic look-up table for change order limits on customer accounts
US9805409B2 (en) * 2014-11-20 2017-10-31 Wal-Mart Stores, Inc. System, method, and non-transitory computer-readable storage media for allowing a customer to place orders remotely and for automatically adding goods to an order based on historical data
JP2018528535A (en) * 2015-08-20 2018-09-27 ベイジン ディディ インフィニティ テクノロジー アンド ディベロップメント カンパニー リミティッド System and method for determining information related to a current order based on past orders
CN110211001A (en) * 2019-05-17 2019-09-06 深圳追一科技有限公司 A kind of hotel assistant customer service system, data processing method and relevant device

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