CN113726642A - Problematic part processing method and system - Google Patents
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Abstract
The invention discloses a problem piece processing method, which comprises the following steps: obtaining and carrying out login verification according to initial login information of a user, and after the verification is passed, creating a configuration cache and completing user login; acquiring a user question message; extracting and calling a corresponding logistics internal system according to keywords in the user problem message to perform problem processing, and generating a processing result; uploading the processing result to a corresponding preset website private database for storage, and completing problem part processing; and generating and sending processing feedback information. The invention also discloses a problem piece processing system. The invention relates to the technical field of message processing. The problem message processing method and the problem message processing system can quickly and effectively process the problem message and upload the problem message to the database, do not need to build redundant servers and chat tools, and save cost.
Description
Technical Field
The invention relates to the technical field of message processing, in particular to a problem piece processing method and system.
Background
In an express delivery transfer or delivery link, there may be a problem item caused by a customer or other problems, such as no delivery, an unknown or wrong address, customer rejection, a customer request for changing an address, and the like, and we need to monitor the problem item in time. Aiming at the problem that whether express delivery is abnormal or not needs to be confirmed, namely whether a problem exists or not, in the prior art, a chat tool is adopted to automatically process like a QQ (QQ), and the problem is processed by the fact that a client logs in an account, a robot account is added as a friend, or a robot is pulled into a group chat. And sending the message to the robot, and uploading the message to a chat server by the chat tool. The background processing program also needs an account number to call a chat tool to log in and receive the message, judges the type of the problem piece after the message is received and processes the problem piece, and uploads the problem piece to a database for storing the problem piece after the problem piece is processed and feeds back a processing result.
In the prior art, although a chat tool is combined to process a problem piece, a chat server needs to be built, so that the maintenance cost of the server is increased, the data processing efficiency is low, and the problem piece needs to be butted with an external server, so that the data transmission risk is increased.
Disclosure of Invention
In order to overcome the above problems or at least partially solve the above problems, embodiments of the present invention provide a problem piece processing method and system, which can quickly and effectively process a problem message and upload the problem message to a database, and thus, unnecessary servers and chat tools do not need to be built, and cost is saved.
The embodiment of the invention is realized by the following steps:
in a first aspect, an embodiment of the present invention provides a problem part processing method, including the following steps:
obtaining and carrying out login verification according to initial login information of a user, and after the verification is passed, creating a configuration cache and completing user login;
acquiring a user question message;
extracting and calling a corresponding logistics internal system according to keywords in the user problem message to perform problem processing, and generating a processing result;
uploading the processing result to a corresponding preset website private database for storage, and completing problem part processing;
and generating and sending processing feedback information.
In order to solve the technical problems that the server in the prior art has high maintenance cost and low data processing efficiency, needs to be in butt joint with an external server, and increases the risk of data transmission, the method obtains the address of the data storage server for storing the user data selected by the user, and the quick processing of the user information in the system can be realized by combining the proxy address of the body server and the information is uploaded to the corresponding private database for storage without setting up an additional server for processing the data and sending the data to an external server or a database for processing or storing, all the processing of the user problem parts is processed in the logistics system of the corresponding network, the processed results are uploaded to the private database of the network, the problem processing is timely, meanwhile, the pressure of communication with the database is reduced, and the message is not transmitted through other channels, so that the safety is guaranteed. When the user uses the system for the first time, login verification is needed, related initial login information of the user is obtained for verification, a configuration cache is created after all verification is passed, login is automatically verified after the system is started for the next time, and subsequent message processing can be carried out after the verification is passed. When problem part processing is needed, a user problem message is obtained, a corresponding logistics internal system is called according to a keyword in the user problem message to perform problem processing, a processing result is generated, a client only needs to send a single number and return, the keyword is automatically identified to perform background processing, the internal system of a logistics company is called, such as an input interception system, a message sending network point returns an express and generates corresponding result information, the processing result is uploaded to a corresponding preset network point private database to be stored, problem part processing is completed, the whole information processing is performed in a system program, redundant servers are not needed to perform processing, data safety is guaranteed, data processing efficiency is improved, and cost is saved. In order to ensure that the user can receive the processing feedback result, a feedback mechanism is also arranged, some abnormal processing operations are fed back to the user in time in the data processing process, and when the uploading process is abnormal, an abnormal uploading feedback result is generated and sent to the user; and simultaneously, the processing result is also fed back to the user in addition to the feedback of exception handling, and each processing process and the whole flow of the result are monitored and fed back.
Based on the first aspect, in some embodiments of the present invention, the initial login information includes a data storage server address, a local server proxy address, a website code, personnel identity information, and a password.
Based on the first aspect, in some embodiments of the present invention, the method for performing login verification according to the initial login information of the user, and after the verification is passed, creating the configuration cache to complete login includes the following steps:
judging whether the address of a data storage server of a user is correct or not according to preset server address information, if so, judging whether Cookie of a corresponding website exists in the corresponding data storage server or not according to the address of the data storage server of the user and website codes, if so, judging whether a table structure of a database is correct or not, and if so, connecting a preset private database to verify whether the website has the use right for purchasing software or not and whether the duration is due or not;
and after the verification is passed, creating a configuration cache to complete login.
Based on the first aspect, in some embodiments of the invention, the problem part processing method further includes the following steps:
one or more function tiles are created through a preset tool box.
In a second aspect, an embodiment of the present invention provides a problem part processing system, including a login verification module, a message acquisition module, a problem processing module, a data upload module, and a feedback module, where:
the login verification module is used for obtaining and performing login verification according to initial login information of the user, and after the verification is passed, a configuration cache is created and user login is completed;
the message acquisition module is used for acquiring the problem message of the user;
the problem processing module is used for extracting and calling a corresponding logistics internal system according to the keywords in the user problem message to process the problem and generate a processing result;
the data uploading module is used for uploading the processing result to a corresponding preset website private database for storage, and the problem part processing is completed;
and the feedback module is used for generating and sending the processing feedback information.
In order to solve the technical problems that the server in the prior art has high maintenance cost and low data processing efficiency and needs to be in butt joint with an external server to increase the risk of data transmission, the system acquires the address of a data storage server for storing user data selected by a user, and the quick processing of the user information in the system can be realized by combining the proxy address of the body server and the information is uploaded to the corresponding private database for storage without setting up an additional server for processing the data and sending the data to an external server or a database for processing or storing, all the processing of the user problem parts is processed in the logistics system of the corresponding network, the processed results are uploaded to the private database of the network, the problem processing is timely, meanwhile, the pressure of communication with the database is reduced, and the message is not transmitted through other channels, so that the safety is guaranteed. When the user uses the system for the first time, login verification is needed, the login verification module acquires relevant initial login information of the user for verification, a configuration cache is created after all verification is passed, login is automatically verified after the system is started next time, and subsequent message processing can be carried out after the verification is passed. When problem part processing is needed, the message acquisition module acquires a user problem message, then the corresponding logistics internal system is called through the problem processing module according to a keyword in the user problem message to perform problem processing, a processing result is generated, a client only needs to send a single number and return, the keyword is automatically identified to perform background processing, the internal system of a logistics company is called, such as an input interception system, a message leaving and dispatching network point returns an express and generates corresponding result information, then the processing result is uploaded to a corresponding preset network point private database through the data uploading module to be stored, problem part processing is completed, the whole information processing is inside a system program, redundant servers are not needed to process, data safety is guaranteed, data processing efficiency is improved, and cost is saved. In order to ensure that the user can receive a processing feedback result, a feedback mechanism is further arranged, some abnormal processing operations are timely fed back to the user through a feedback module in the data processing process, and when the uploading process is abnormal, an abnormal uploading feedback result is generated and sent to the user; and simultaneously, the processing result is also fed back to the user in addition to the feedback of exception handling, and each processing process and the whole flow of the result are monitored and fed back. .
Based on the second aspect, in some embodiments of the present invention, the initial login information includes a data storage server address, a local server proxy address, a website code, personnel identity information, and a password.
Based on the second aspect, in some embodiments of the present invention, the login verification module includes a verification sub-module and a login sub-module, wherein:
the verification submodule is used for judging whether the address of the data storage server of the user is correct or not according to the preset server address information, if so, judging whether Cookie of a corresponding website exists in the corresponding data storage server or not according to the address of the data storage server of the user and website codes, if so, judging whether the table structure of the database is correct or not, and if so, connecting a preset private database to verify whether the website has the use right for purchasing software and whether the duration is due or not;
and the login submodule is used for creating a configuration cache to complete login after the verification is passed.
Based on the second aspect, in some embodiments of the invention, the problem part processing system further comprises a function creation module for creating one or more function boards through a preset tool box.
In a third aspect, an embodiment of the present application provides an electronic device, which includes a memory for storing one or more programs; a processor. The program or programs, when executed by a processor, implement the method of any of the first aspects as described above.
In a fourth aspect, embodiments of the present application provide a computer-readable storage medium, on which a computer program is stored, which, when executed by a processor, implements the method according to any one of the first aspect described above.
The embodiment of the invention at least has the following advantages or beneficial effects:
the invention provides a problem piece processing method and a problem piece processing system, the problem piece processing method and the problem piece processing system can rapidly process the user information in the system by acquiring the address of a data storage server for storing the user data selected by a user and combining with a body server proxy address, and upload the information to a corresponding private database for storage, an additional server is not required to be built for processing the data, the data is not required to be sent to an external server or a database for processing or storage, the problem piece processing of the user is completely processed in a logistics system of a corresponding network, the result is uploaded to the private database of the network after processing, the problem processing can timely and timely feed back abnormal problems and processing results in the processing process, the pressure of communication with the database is reduced, the information is not transmitted through other channels, and the safety is guaranteed.
Drawings
In order to more clearly illustrate the technical solutions of the embodiments of the present invention, the drawings needed to be used in the embodiments will be briefly described below, it should be understood that the following drawings only illustrate some embodiments of the present invention and therefore should not be considered as limiting the scope, and for those skilled in the art, other related drawings can be obtained according to the drawings without inventive efforts.
FIG. 1 is a flow chart of a problem part handling method according to an embodiment of the present invention;
FIG. 2 is a schematic view of a tool box according to an embodiment of the present invention;
FIG. 3 is a functional block diagram of a problem part handling system according to an embodiment of the present invention;
fig. 4 is a block diagram of an electronic device according to an embodiment of the present invention.
Icon: 100. a login verification module; 200. a message acquisition module; 300. a problem processing module; 400. a data uploading module; 500. a feedback module; 101. a memory; 102. a processor; 103. a communication interface.
Detailed Description
In order to make the objects, technical solutions and advantages of the embodiments of the present invention clearer, the technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are some, but not all, embodiments of the present invention. The components of embodiments of the present invention generally described and illustrated in the figures herein may be arranged and designed in a wide variety of different configurations.
Thus, the following detailed description of the embodiments of the present invention, presented in the figures, is not intended to limit the scope of the invention, as claimed, but is merely representative of selected embodiments of the invention. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
It should be noted that: like reference numbers and letters refer to like items in the following figures, and thus, once an item is defined in one figure, it need not be further defined and explained in subsequent figures.
It is noted that, herein, relational terms such as first and second, and the like may be used solely to distinguish one entity or action from another entity or action without necessarily requiring or implying any actual such relationship or order between such entities or actions. Also, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or apparatus. Without further limitation, an element defined by the phrase "comprising an … …" does not exclude the presence of other identical elements in a process, method, article, or apparatus that comprises the element.
In the description of the embodiments of the present invention, "a plurality" represents at least 2.
Examples
As shown in fig. 1, in a first aspect, an embodiment of the present invention provides a problem part processing method, including the following steps:
s1, obtaining and carrying out login verification according to the initial login information of the user, and after the verification is passed, creating a configuration cache and completing user login; the initial login information comprises a data storage server address, a local server proxy address, a website code, personnel identity information and a password.
Further, whether the address of a data storage server of a user is correct is judged according to preset server address information, if so, whether Cookie of a corresponding website exists in the corresponding data storage server is judged according to the address of the data storage server of the user and website codes, if so, whether the table structure of a database is correct is judged, and if so, a preset private database is connected to verify whether the website has the use right for purchasing software and whether the duration is due; and after the verification is passed, creating a configuration cache to complete login.
In some embodiments of the present invention, the first boot requires the address of the server where the data is stored, the proxy address of the local server, the network point code, the password, and the name or job number of the operator to be filled in. When logging in, whether the address of the data server is correct or not and whether the Cookie of the website and the table structure of the database are correct or not are verified, and if the Cookie of the website and the table structure of the database are wrong, the logging fails; then, the private database is connected to verify whether the network has the use right of purchasing software and whether the time length is expired. And after all verification passes, a configuration cache is created, and login is automatically verified after the next startup. When the user uses the system for the first time, login verification is needed, related initial login information of the user is obtained for verification, a configuration cache is created after all verification is passed, login is automatically verified after the system is started for the next time, and subsequent message processing can be carried out after the verification is passed.
S2, obtaining user question information;
in some embodiments of the present invention, regarding the uploading of the message, after the program receives the message, the program will first upload the record of the message for use in the subsequent query of the cloud chat record, and after the processing is completed, the program will upload a processing record, and the two are in different tables. The database has two tables, one for storing message records, i.e. multiple records for the same single number, and the other for storing processing records, the single number being unique. The message uploading further comprises: firstly, judging whether the single number and the keywords are in compliance, if the single number and the keywords are not in compliance, the messages cannot be processed and uploaded to a database (a website private database), and if the single number and the keywords are in compliance, the messages are uploaded to the message database (website private database), and the uploaded contents comprise the single number, the type of the problem piece, the content of the problem piece, the code number of a person sending the messages, the uploading time and the like. After the chat message is uploaded, the program calls the logistics system to process, and after the process, the processing result is fed back and uploaded to the database storing the unique single number.
S3, extracting and calling a corresponding logistics internal system according to the keywords in the user question message to perform question processing, and generating a processing result;
in some embodiments of the invention, when problem part processing is required, a user problem message is acquired, then a corresponding logistics internal system is called according to a keyword in the user problem message to perform problem processing, a processing result is generated, processing is performed only locally, and other servers are not required to be called to perform processing analysis on data. The client only needs to send the single number and the keywords, for example, the single number and the return are carried out, the background processing is carried out after the keywords are automatically identified, and internal systems of the logistics company are called, such as an input interception system, a message leaving and delivery network point return express and corresponding result information is generated.
The method is implemented based on a main program and a program-dependent program. Regarding the processing results: for example, the current state of the element is not sent, the client requests to change the address, the interception system cannot be recorded at the time due to system reasons, the tracking logistics need to reach the distribution center to record interception, and if the interception system is not sent, the element is recorded and returned as a return element. Therefore, the processing result uploaded last contains the following contents: the method comprises the following steps of a single number, a problem part type (return part, address changing part, urging delivery, false signing, network urging processing and duplicate checking), a problem part content, a charge recording mark, a charge recording network point, a charge recording message, a processing state (unsent, distributed center, left message and successful query), a person code number for sending the message, a message insertion date (when the problem part type is changed, the insertion date can be changed, so that the time range of background tracking is changed, the date range of the background tracking problem part is judged to be pushed backwards for seven days according to the insertion date, and the problem part is not tracked any more after seven days).
And S4, uploading the processing result to a corresponding preset website private database for storage, and finishing the problem piece processing.
In some embodiments of the invention, the processing result is uploaded to the corresponding preset website private database for storage, the problem part processing is completed, the whole information processing is in the system program, and no redundant server is needed for processing, so that the data security is ensured, the data processing efficiency is improved, and the cost is saved.
And S5, generating and sending processing feedback information.
In some embodiments of the present invention, in order to ensure that the user can receive the processing feedback result, a feedback mechanism is further provided, some abnormal processing operations are timely fed back to the user in the data processing process, and when the uploading process is abnormal, an abnormal uploading feedback result is generated to the user; and simultaneously, the processing result is also fed back to the user in addition to the feedback of exception handling, and each processing process and the whole flow of the result are monitored and fed back. For example, if no keyword is identified and no single number is identified, the juxtaposed top windows are fed back; if the uploading error occurs, the process of normally uploading the processing result to the database does not feed back a message unless the uploading error occurs; such as disconnecting the network from the database. For example, the problem parts are not processed in the logistics, but the problem is caused by uploading the database, so that the processing result in the logistics internal system is fed back, and the error of uploading the database is also fed back.
In order to solve the technical problems that the server in the prior art has high maintenance cost and low data processing efficiency, needs to be in butt joint with an external server, and increases the risk of data transmission, the method obtains the address of the data storage server for storing the user data selected by the user, and the quick processing of the user information in the system can be realized by combining the proxy address of the body server and the information is uploaded to the corresponding private database for storage without setting up an additional server for processing the data and sending the data to an external server or a database for processing or storing, all the processing of the user problem parts is processed in the logistics system of the corresponding network, the processed results are uploaded to the private database of the network, the problem processing is timely, meanwhile, the pressure of communication with the database is reduced, and the message is not transmitted through other channels, so that the safety is guaranteed.
As shown in fig. 2, according to the first aspect, in some embodiments of the present invention, the problem part processing method further includes the following steps:
one or more function tiles are created through a preset tool box.
In order to meet more requirements of users on problem handling of express problem pieces, a tool box is preset, users can create more function plates in the tool box, other functions can be expanded, more function management is achieved, custom functions required by the users can be added to the tool box, and custom shortcut keys and other settings are also added. For example, the configuration mode is modified, the account number is switched, and shortcut operation is also performed, for example, a shortcut key F1 can be set to add the selected content to the input box; f2 inquiring the cloud chat records of the selected single number; f3 directly sending the selected content and performing problem piece judgment and post-processing; f4 directly issues messages without problem judgment; ALT + Q hides or displays the frames.
As shown in fig. 3, in a second aspect, an embodiment of the present invention provides a problem part processing system, which includes a login verification module 100, a message acquisition module 200, a problem processing module 300, a data uploading module 400, and a feedback module 500, where:
the login verification module 100 is used for obtaining and performing login verification according to initial login information of a user, and after the verification is passed, a configuration cache is created and user login is completed;
a message obtaining module 200, configured to obtain a user question message;
the problem processing module 300 is used for extracting and calling a corresponding logistics internal system according to the keywords in the user problem message to perform problem processing, and generating a processing result;
the data uploading module 400 is used for uploading the processing result to a corresponding preset website private database for storage, and completing problem part processing;
a feedback module 500, configured to generate and send processing feedback information.
In order to solve the technical problems that the server in the prior art has high maintenance cost and low data processing efficiency and needs to be in butt joint with an external server to increase the risk of data transmission, the system acquires the address of a data storage server for storing user data selected by a user, and the quick processing of the user information in the system can be realized by combining the proxy address of the body server and the information is uploaded to the corresponding private database for storage without setting up an additional server for processing the data and sending the data to an external server or a database for processing or storing, all the processing of the user problem parts is processed in the logistics system of the corresponding network, the processed results are uploaded to the private database of the network, the problem processing is timely, meanwhile, the pressure of communication with the database is reduced, and the message is not transmitted through other channels, so that the safety is guaranteed. When the user uses the system for the first time, login verification is required, the login verification module 100 acquires relevant initial login information of the user for verification, a configuration cache is created after all verification is passed, login is automatically verified after the system is started next time, and subsequent message processing can be performed after the verification is passed. The initial login information comprises a data storage server address, a local server proxy address, a website code, personnel identity information and a password. When a problem part needs to be processed, the message acquisition module 200 acquires a user problem message, then calls a corresponding logistics internal system for problem processing according to a keyword in the user problem message through the problem processing module 300, generates a processing result, a client only needs to send a single number and return, automatically identifies the keyword to perform background processing, calls an internal system of a logistics company, such as an input interception system, a message leaving and dispatching return website express and generates corresponding result information, and then uploads the processing result to a corresponding preset private website database through the data uploading module 400 for storage, so that problem part processing is completed, the whole information processing is performed inside a system program, redundant servers are not needed for processing, data safety is guaranteed, data processing efficiency is improved, and cost is saved. In order to ensure that the user can receive the processing feedback result, a feedback mechanism is also arranged, some abnormal processing operations are timely fed back to the user through a feedback module 500 in the data processing process, and when the uploading process is abnormal, an abnormal uploading feedback result is generated and sent to the user; and simultaneously, the processing result is also fed back to the user in addition to the feedback of exception handling, and each processing process and the whole flow of the result are monitored and fed back. For example, if no keyword is identified and no single number is identified, the juxtaposed top windows are fed back; if the uploading error occurs, the process of normally uploading the processing result to the database does not feed back a message unless the uploading error occurs; such as disconnecting the network from the database. For example, the problem parts are not processed in the logistics, but the problem is caused by uploading the database, so that the processing result in the logistics internal system is fed back, and the error of uploading the database is also fed back.
Based on the second aspect, in some embodiments of the present invention, the login verification module 100 includes a verification sub-module and a login sub-module, wherein:
the verification submodule is used for judging whether the address of the data storage server of the user is correct or not according to the preset server address information, if so, judging whether Cookie of a corresponding website exists in the corresponding data storage server or not according to the address of the data storage server of the user and website codes, if so, judging whether the table structure of the database is correct or not, and if so, connecting a preset private database to verify whether the website has the use right for purchasing software and whether the duration is due or not;
and the login submodule is used for creating a configuration cache to complete login after the verification is passed.
Based on the second aspect, in some embodiments of the invention, the problem part processing system further comprises a function creation module for creating one or more function boards through a preset tool box.
In order to meet more requirements of users on problem handling of express problem pieces, a tool box is preset, and the users can create more function blocks in the tool box through a function creating module, so that other functions can be expanded, and more function management is realized. For example, the configuration mode is modified, the account number is switched, and shortcut operation is also performed, for example, a shortcut key F1 can be set to add the selected content to the input box; f2 inquiring the cloud chat records of the selected single number; f3 directly sending the selected content and performing problem piece judgment and post-processing; f4 directly issues messages without problem judgment; ALT + Q hides or displays the frames.
As shown in fig. 4, in a third aspect, an embodiment of the present application provides an electronic device, which includes a memory 101 for storing one or more programs; a processor 102. The one or more programs, when executed by the processor 102, implement the method of any of the first aspects as described above.
Also included is a communication interface 103, and the memory 101, processor 102 and communication interface 103 are electrically connected to each other, directly or indirectly, to enable transfer or interaction of data. For example, the components may be electrically connected to each other via one or more communication buses or signal lines. The memory 101 may be used to store software programs and modules, and the processor 102 executes the software programs and modules stored in the memory 101 to thereby execute various functional applications and data processing. The communication interface 103 may be used for communicating signaling or data with other node devices.
The Memory 101 may be, but is not limited to, a Random Access Memory 101 (RAM), a Read Only Memory 101 (ROM), a Programmable Read Only Memory 101 (PROM), an Erasable Read Only Memory 101 (EPROM), an electrically Erasable Read Only Memory 101 (EEPROM), and the like.
The processor 102 may be an integrated circuit chip having signal processing capabilities. The Processor 102 may be a general-purpose Processor 102, including a Central Processing Unit (CPU) 102, a Network Processor 102 (NP), and the like; but may also be a Digital Signal processor 102 (DSP), an Application Specific Integrated Circuit (ASIC), a Field Programmable Gate Array (FPGA) or other Programmable logic device, discrete Gate or transistor logic device, discrete hardware components.
In the embodiments provided in the present application, it should be understood that the disclosed method and system and method can be implemented in other ways. The method and system embodiments described above are merely illustrative, for example, the flowcharts and block diagrams in the figures illustrate the architecture, functionality, and operation of possible implementations of methods and systems, methods and computer program products according to various embodiments of the present application. In this regard, each block in the flowchart or block diagrams may represent a module, segment, or portion of code, which comprises one or more executable instructions for implementing the specified logical function(s). It should also be noted that, in some alternative implementations, the functions noted in the block may occur out of the order noted in the figures. For example, two blocks shown in succession may, in fact, be executed substantially concurrently, or the blocks may sometimes be executed in the reverse order, depending upon the functionality involved. It will also be noted that each block of the block diagrams and/or flowchart illustration, and combinations of blocks in the block diagrams and/or flowchart illustration, can be implemented by special purpose hardware-based systems which perform the specified functions or acts, or combinations of special purpose hardware and computer instructions.
In addition, functional modules in the embodiments of the present application may be integrated together to form an independent part, or each module may exist separately, or two or more modules may be integrated to form an independent part.
In a fourth aspect, embodiments of the present application provide a computer-readable storage medium, on which a computer program is stored, which, when executed by the processor 102, implements the method according to any one of the first aspect described above. The functions, if implemented in the form of software functional modules and sold or used as a stand-alone product, may be stored in a computer readable storage medium. Based on such understanding, the technical solution of the present application or portions thereof that substantially contribute to the prior art may be embodied in the form of a software product stored in a storage medium and including instructions for causing a computer device (which may be a personal computer, a server, or a network device) to execute all or part of the steps of the method according to the embodiments of the present application. And the aforementioned storage medium includes: a U-disk, a removable hard disk, a Read-Only Memory 101 (ROM), a Random Access Memory 101 (RAM), a magnetic disk or an optical disk, and other various media capable of storing program codes.
The above is only a preferred embodiment of the present invention, and is not intended to limit the present invention, and various modifications and changes will occur to those skilled in the art. Any modification, equivalent replacement, or improvement made within the spirit and principle of the present invention should be included in the protection scope of the present invention.
It will be evident to those skilled in the art that the present application is not limited to the details of the foregoing illustrative embodiments, and that the present application may be embodied in other specific forms without departing from the spirit or essential attributes thereof. The present embodiments are therefore to be considered in all respects as illustrative and not restrictive, the scope of the application being indicated by the appended claims rather than by the foregoing description, and all changes which come within the meaning and range of equivalency of the claims are therefore intended to be embraced therein. Any reference sign in a claim should not be construed as limiting the claim concerned.
Claims (10)
1. A problem piece handling method, comprising the steps of:
obtaining and carrying out login verification according to initial login information of a user, and after the verification is passed, creating a configuration cache and completing user login;
acquiring a user question message;
extracting and calling a corresponding logistics internal system according to keywords in the user problem message to perform problem processing, and generating a processing result;
uploading the processing result to a corresponding preset website private database for storage, and completing problem part processing;
and generating and sending processing feedback information.
2. The problem piece processing method according to claim 1, wherein the initial login information comprises a data storage server address, a local server agent address, a website code, personnel identity information and a password.
3. The method for processing the problematic parts according to claim 2, wherein the method for performing login verification according to the initial login information of the user, and after the verification is passed, creating the configuration cache to complete the login comprises the following steps:
judging whether the address of a data storage server of a user is correct or not according to preset server address information, if so, judging whether Cookie of a corresponding website exists in the corresponding data storage server or not according to the address of the data storage server of the user and website codes, if so, judging whether a table structure of a database is correct or not, and if so, connecting a preset private database to verify whether the website has the use right for purchasing software or not and whether the duration is due or not;
and after the verification is passed, creating a configuration cache to complete login.
4. The problem part handling method according to claim 1, further comprising the steps of:
one or more function tiles are created through a preset tool box.
5. The problem part processing system is characterized by comprising a login verification module, a message acquisition module, a problem processing module, a data uploading module and a feedback module, wherein:
the login verification module is used for obtaining and performing login verification according to initial login information of the user, and after the verification is passed, a configuration cache is created and user login is completed;
the message acquisition module is used for acquiring the problem message of the user;
the problem processing module is used for extracting and calling a corresponding logistics internal system according to the keywords in the user problem message to process the problem and generate a processing result;
the data uploading module is used for uploading the processing result to a corresponding preset website private database for storage, and the problem part processing is completed;
and the feedback module is used for generating and sending the processing feedback information.
6. The problem part handling system according to claim 5, wherein said initial login information comprises a data storage server address, a local server agent address, a website code, personnel identification information, and a password.
7. The problem part handling system according to claim 6, wherein said log-in verification module comprises a verification sub-module and a log-in sub-module, wherein:
the verification submodule is used for judging whether the address of the data storage server of the user is correct or not according to the preset server address information, if so, judging whether Cookie of a corresponding website exists in the corresponding data storage server or not according to the address of the data storage server of the user and website codes, if so, judging whether the table structure of the database is correct or not, and if so, connecting a preset private database to verify whether the website has the use right for purchasing software and whether the duration is due or not;
and the login submodule is used for creating a configuration cache to complete login after the verification is passed.
8. The problem part handling system according to claim 5, further comprising a function creation module for creating one or more function boards through a preset tool box.
9. An electronic device, comprising:
a memory for storing one or more programs;
a processor;
the one or more programs, when executed by the processor, implement the method of any of claims 1-4.
10. A computer-readable storage medium, on which a computer program is stored which, when being executed by a processor, carries out the method according to any one of claims 1-4.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202111004410.XA CN113726642A (en) | 2021-08-30 | 2021-08-30 | Problematic part processing method and system |
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202111004410.XA CN113726642A (en) | 2021-08-30 | 2021-08-30 | Problematic part processing method and system |
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| CN113726642A true CN113726642A (en) | 2021-11-30 |
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| Application Number | Title | Priority Date | Filing Date |
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| CN202111004410.XA Withdrawn CN113726642A (en) | 2021-08-30 | 2021-08-30 | Problematic part processing method and system |
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Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN115630089A (en) * | 2022-11-09 | 2023-01-20 | 上海东普信息科技有限公司 | Logistics problem piece matching method and device, computer equipment and storage medium |
| CN117350608A (en) * | 2023-09-18 | 2024-01-05 | 嘉兴环洋电商物流服务有限公司 | Efficient management system and method for logistic problem pieces |
-
2021
- 2021-08-30 CN CN202111004410.XA patent/CN113726642A/en not_active Withdrawn
Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN115630089A (en) * | 2022-11-09 | 2023-01-20 | 上海东普信息科技有限公司 | Logistics problem piece matching method and device, computer equipment and storage medium |
| CN117350608A (en) * | 2023-09-18 | 2024-01-05 | 嘉兴环洋电商物流服务有限公司 | Efficient management system and method for logistic problem pieces |
| CN117350608B (en) * | 2023-09-18 | 2024-05-07 | 嘉兴环洋电商物流服务有限公司 | Efficient management system and method for logistic problem pieces |
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