CN113689184B - Electronic government affair event processing method and device based on workgroup and server - Google Patents
Electronic government affair event processing method and device based on workgroup and server Download PDFInfo
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- CN113689184B CN113689184B CN202110914315.7A CN202110914315A CN113689184B CN 113689184 B CN113689184 B CN 113689184B CN 202110914315 A CN202110914315 A CN 202110914315A CN 113689184 B CN113689184 B CN 113689184B
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Abstract
The invention relates to a workgroup-based electronic government affair event processing method, a workgroup-based electronic government affair event processing device and a server, wherein the method comprises the following steps: acquiring electronic government affair event information sent by a client; obtaining a target workgroup matched with the electronic government affair information according to the electronic government affair information and a preset event distribution algorithm; the electronic government affair event information is issued to the client added into the target workgroup, so that the client displays the electronic government affair event information in the target workgroup; and the client responds to the processing completion operation of the e-government event, and receives the processing result of the e-government event. Compared with the prior art, the invention realizes the rapid and accurate matching of the electronic government affair information and the target workgroup through the electronic government affair information and the preset event distribution algorithm, and enables users joining the workgroup to browse the event information through issuing the electronic government affair information to the client corresponding to the target workgroup, and can process the electronic government affair in time, thereby improving the event distribution processing efficiency.
Description
Technical Field
The application relates to the technical field of electronic government affair information processing, in particular to an electronic government affair event processing method, device and server based on a workgroup.
Background
At present, event processing systems with relatively complete processes and functions are built in most areas. However, when the system is used for processing the e-government events, the modeling flow in the system is very complex, and the attribution of many events is not clear, so that a long time is required for coordinating the event attribution and waiting for event scheduling, thereby slowing the circulation of e-government event information and reducing the efficiency of event distribution processing.
Disclosure of Invention
The invention provides a workgroup-based electronic government affair event processing method, a workgroup-based electronic government affair event processing device and a workgroup-based electronic government affair event processing server, which realize flattened circulation treatment of electronic government affair events in a workgroup and solve the technical problem of low event distribution processing efficiency by fast and accurately matching the electronic government affair events with a target workgroup. The technical scheme is as follows:
in a first aspect, an embodiment of the present application provides a workgroup-based electronic government affair event processing method, including the following steps:
Acquiring electronic government affair event information sent by a client;
obtaining a target workgroup matched with the electronic government event information according to the electronic government event information and a preset event distribution algorithm;
the electronic government affair event information is issued to a client added into the target workgroup, so that the client displays the electronic government affair event information in the target workgroup;
and the operation is completed through the response of the client to the processing of the e-government event, and the processing result of the e-government event is received.
In a second aspect, an embodiment of the present application provides an event distribution processing apparatus based on a workgroup, including:
the acquisition module is used for acquiring the e-government event information sent by the client;
the matching module is used for obtaining a target workgroup matched with the electronic government affair event information according to the electronic government affair event information and a preset event distribution algorithm;
the distribution module is used for distributing the electronic government affair event information to the client corresponding to the target workgroup, so that the client displays the electronic government affair event information in the target workgroup;
and the processing module is used for responding to the processing completion operation of the e-government event through the client and receiving the processing result of the e-government event.
In a third aspect, an embodiment of the present application provides a server, including: a processor, a memory, and a computer program stored on the memory and executable on the processor; the computer program when executed by the processor implements the steps of the workgroup-based e-government event processing method of the first aspect.
In the embodiment of the application, the matching of the electronic government affair information with the target workgroup is realized by acquiring the electronic government affair information sent by the client, and the quick and accurate matching of the electronic government affair information with the target workgroup is realized according to a preset event distribution algorithm; and the E-government event is issued to the client corresponding to the target workgroup, so that the user joining in the workgroup can browse the event information, and the E-government event can be processed in time, thereby improving the event distribution processing efficiency.
Drawings
Fig. 1 is a flow chart of a workgroup-based e-government event processing method according to an embodiment of the present application;
FIG. 2 is a schematic diagram of an interface of a new workgroup according to one embodiment of the present disclosure;
fig. 3 is a schematic flow chart of S102 in a workgroup-based electronic government event processing method according to an embodiment of the present application;
FIG. 4 is a schematic diagram of an interface for entering e-government event information according to one embodiment of the present disclosure;
fig. 5 is a schematic flow chart of S103 in a workgroup-based e-government event processing method according to an embodiment of the present application;
FIG. 6 is a schematic diagram of an interface of an event information card according to one embodiment of the present disclosure;
fig. 7 is a schematic flow chart of S104 in a workgroup-based e-government event processing method according to an embodiment of the present application;
FIG. 8 is a schematic diagram of a processing result entry interface for an E-government event according to one embodiment of the present disclosure;
FIG. 9 is another flow chart of S104 in a workgroup-based e-government event processing method according to one embodiment of the present application;
FIG. 10 is a schematic diagram of a diversion interface for electronic government events according to one embodiment of the present application;
FIG. 11 is a flowchart illustrating a method for workgroup-based e-government event processing according to another embodiment of the present disclosure;
FIG. 12 is a schematic view of a clustering interface for a private work group according to another embodiment of the present application;
fig. 13 is a flow chart of a method for processing an electronic government affair event based on a workgroup according to other embodiments of the present application;
FIG. 14 is a schematic diagram of an interface for displaying sponsorship information in a workgroup according to other embodiments of the present disclosure;
fig. 15 is a schematic structural diagram of an event distribution processing device based on a workgroup according to an embodiment of the present application;
fig. 16 is a schematic structural diagram of a server according to an embodiment of the present application.
Detailed Description
Reference will now be made in detail to exemplary embodiments, examples of which are illustrated in the accompanying drawings. When the following description refers to the accompanying drawings, the same numbers in different drawings refer to the same or similar elements, unless otherwise indicated. The implementations described in the following exemplary examples are not representative of all implementations consistent with the present application. Rather, they are merely examples of apparatus and methods consistent with some aspects of the present application as detailed in the accompanying claims.
The terminology used in the present application is for the purpose of describing particular embodiments only and is not intended to be limiting of the present application. As used in this application and the appended claims, the singular forms "a," "an," and "the" are intended to include the plural forms as well, unless the context clearly indicates otherwise. It should also be understood that the term "and/or" as used herein refers to and encompasses any or all possible combinations of one or more of the associated listed items.
It should be understood that although the terms first, second, third, etc. may be used herein to describe various information, these information should not be limited by these terms. These terms are only used to distinguish one type of information from another. For example, a first message may also be referred to as a second message, and similarly, a second message may also be referred to as a first message, without departing from the scope of the present application. The word "if"/"if" as used herein may be interpreted as "at … …" or "at … …" or "in response to a determination", depending on the context.
Referring to fig. 1, fig. 1 is a flow chart of a workgroup-based e-government event processing method according to an embodiment of the present application, where the method includes the following steps:
s101: e-government event information sent by a client is obtained.
The execution subject of the electronic government affair event processing method based on the workgroup is a server. And the server establishes network connection with the client.
The terms server and client refer to hardware, essentially computer devices. The client can be a smart phone, an intelligent interaction tablet, a personal computer and other types of computer equipment.
The server can be a computer device or a server cluster formed by combining a plurality of computer devices, and is used for establishing network connection with the client.
In the embodiment of the application, the server acquires the e-government event information from the data sent by the client through establishing communication connection with the client.
The electronic government affair event information is event information which is uploaded from a client and needs to be processed by a user; wherein, the e-government affair event information includes but is not limited to questions, appeal, consultation and the like.
The e-government event information includes, but is not limited to, the occurrence time of the e-government event, the occurrence place of the e-government event, the event description of the e-government event, the event category of the e-government event, the affiliated area of the e-government event, the event handling level of the e-government event, the emergency degree of the e-government event, the site photograph of the e-government event and the like which are input by a user.
In an alternative embodiment, before sending the e-government event information, the client may acquire the e-government event information in the following manner, specifically as follows;
the user clicks an application program installed on the client, and enters an input interface of the electronic government event information, a plurality of controls are displayed in the interface, and the user can input the electronic government event information through interaction with the controls.
In an alternative embodiment, a description of the information is displayed before each control, which can be used to prompt the user to specifically input which e-government event information.
The control types include, but are not limited to, click controls, input controls, option controls, and the like.
The client receives the electronic government affair event information input by the user through a plurality of controls of the input interface, encapsulates the electronic government affair event information and sends the electronic government affair event information to the server.
The above-mentioned client side obtains the e-government event information only as an example, and the client side may also obtain the e-government event information by means of voice input and voice text recognition, which is not limited in detail herein.
S102: and obtaining a target workgroup matched with the electronic government event information according to the electronic government event information and a preset event distribution algorithm.
In the embodiment of the application, an event distribution algorithm is preset in a server, and when the server acquires the electronic government event information, the event distribution algorithm is called to analyze the electronic government event information, and a target workgroup where a worker responsible for processing the electronic government event is located is searched.
It can be understood that a plurality of workgroups are preset in the server, relevant information of the workgroups is stored, and the target workgroups matched with the e-government event information are searched from all the workgroups by matching the e-government event information with the relevant information of the target workgroups.
The above mentioned working group is described in detail as follows:
in the embodiment of the application, the client can join a workgroup, wherein the workgroup refers to an information sharing component realized by means of internet technology, and the information sharing function of multiple persons of the application program is realized. All users can log in the server through the client to enter the working group where the users are located, all users in the same group can see information shared by other users in the working group, and the information can also be sent to the working group to be shared with people.
In order to enable information to be processed to be received by all users participating in processing, all users can see information sent and shared by other users in a workgroup, and processing efficiency of electronic government event information is improved. As shown in fig. 2, fig. 2 is an interface schematic diagram of a newly-built workgroup provided in an embodiment of the present application, a user triggers a cluster building function through a client, and the client obtains a name of the workgroup input by the user, a zone of the workgroup, an event handling level associated with the workgroup, an event classification associated with the workgroup, and a plurality of user identifiers, thereby establishing a workgroup, and all users located in the workgroup can enter the workgroup through a client login server.
The meaning of the e-government event information is described in S101, and is not described herein.
In an alternative embodiment, in order to improve the accuracy of matching the e-government event information with the target workgroup, referring to fig. 3, fig. 3 is a schematic flow chart of S102 in the workgroup-based e-government event processing method provided in an embodiment of the present application, and S102 includes step S1021, which specifically includes the following steps:
s1021: searching target workgroups matched with the e-government events from all workgroups according to the affiliated region of the workgroups, the event disposal level associated with the workgroups, the event category associated with the workgroups, the affiliated region of the e-government events, the event disposal level of the e-government events and the event category of the e-government events; the affiliated region, the event handling level and the associated event category of the target workgroup matched with the e-government event respectively meet preset matching conditions with the affiliated region, the event handling level and the event category of the e-government event.
The affiliated region refers to a jurisdiction area to which the electronic government event information belongs.
The event handling level refers to a level of e-government event information, such as street level, county level, or city level, etc.
The event category refers to department responsibilities to which the e-government event information belongs.
The target workgroup matching means that a region to which the target workgroup belongs and a region to which the e-government event belongs meet a preset matching condition, an event handling level associated with the target workgroup and the event handling level of the e-government event meet a preset matching condition, and an event category of the target workgroup and an event category of the e-government event meet a preset matching condition, wherein the matching condition is to select a region, a street, a code or characters of the event category as a matching standard.
In an alternative embodiment, the matching condition is that characters of a selected region, a street and an event category are used as matching criteria, as shown in fig. 4, and fig. 4 is a schematic diagram of an input interface of electronic government event information provided in one embodiment of the present application; the region to which the e-government event belongs is an agriculture and forestry street, the event handling level is a street level, the event class is urban management-sanitation, and the event class can be matched with a working group with agriculture and forestry street, street level and urban management word types at the same time, so that matching with words of the region, street and event class as matching standards is realized.
In another optional embodiment, the matching condition is to use codes of selecting areas, streets and event categories as matching standards, and matching with codes of selecting areas, streets and event categories as matching standards is achieved by acquiring codes of the areas of the e-government events and the areas of the workgroups, codes of event handling levels of the e-government events and event handling levels associated with the workgroups, and codes of event categories of the e-government events and event category codes associated with the workgroups according to preset code matching algorithms.
It should be noted that, the above-mentioned matching manner based on the affiliated region and the event category is only an example, and is not limited, and if the workgroup and the e-government event are classified in a finer manner, it is obvious that more workgroup information and e-government event information need to be compared during matching to determine the target workgroup matched with the e-government event.
In this embodiment, the server matches the obtained affiliated section of the workgroup and the event handling level associated with the workgroup with the affiliated section of the e-government event and the event handling level of the e-government event; and carrying out partial matching or complete matching on the event category associated with the obtained workgroup and the event category of the electronic government event to obtain a target workgroup matched with the electronic government event information, and improving the accuracy and the matching rate of the electronic government event information and the target workgroup, thereby improving the processing efficiency of the event.
S103: and sending the electronic government affair event information to the client added into the target workgroup, so that the client displays the electronic government affair event information in the target workgroup.
In an alternative embodiment, the electronic government event information may be directly displayed in text form on the client that has joined the target workgroup.
In another alternative embodiment, the electronic government affair information may be recorded in an image, and the electronic government affair information may be displayed in the form of an image on a client that has joined the target workgroup.
In other alternative embodiments, the e-government event information may be converted into a voice form or a video form, and the e-government event information may be displayed in a language form or a video form on a client that has joined the target workgroup.
The specific display forms are not limited herein, and all of the above-mentioned line forms are within the scope of the present application.
In the embodiment of the application, after the server successfully matches the electronic government event information with the target workgroup, the server sends the information to be processed to the client added into the target workgroup, so that the client displays the occurrence time of the electronic government event in the electronic government event information, the occurrence place of the electronic government event, the event description of the electronic government event, the emergency degree of the electronic government event and the on-site photograph of the electronic government event in the target workgroup, and the users added into the workgroup can browse the event information.
In an alternative embodiment, in order to improve the interaction effect between the user and the e-government event information and meet the interaction requirement of the event processing process, referring to fig. 5, fig. 5 is a schematic flow diagram of step S103 in the e-government event processing method based on the workgroup provided in one embodiment of the present application, and step S103 further includes steps S1031 to S1032, which specifically includes the following steps:
s1031: converting the electronic government affair event information into an event information card; the event information card is used for displaying the electronic government affair event information and receiving processing operation of a user on the electronic government affair event information.
The event information card is a control for displaying e-government event information and responding to various user-triggered operations.
In the embodiment of the application, the server acquires the electronic government affair event information, and creates an event information card according to the electronic government affair event information.
S1032: and the event information card is issued to the client added into the target workgroup, so that the client displays the event information card in the target workgroup.
The server is used for issuing the display data and the function data of the event information card when issuing the event information card. The display data of the event information card is used for confirming the display style and the display position of the event information card in the target workgroup; the function data of the event information card is used for realizing the functions of the event information card, for example: and displaying the e-government affair event information, responding to triggering operation of a user on the event information card, and the like.
And the client added into the target workgroup adds the event information card into the interface data of the target workgroup after receiving the display data and the function data of the event information card, so that the event information card is displayed in the interface of the target workgroup. The target workgroup interface data refers to data for presenting a target workgroup interface, and comprises: the background of the target workgroup, the display data and the function data of each control in the target workgroup, and the like.
Fig. 6 is a schematic diagram of an interface of an event information card according to an embodiment of the present application displayed in a workgroup. The server issues the event information card to the client added into the target workgroup, the client displays an information card in an information display window of the target workgroup, and a user can browse all information of the e-government event by clicking the card.
S104: and the operation is completed through the response of the client to the processing of the e-government event, and the processing result of the e-government event is received.
In the embodiment of the application, the operation is completed by the response of the client to the processing of the e-government event, the client sends the processing result of the e-government event to the server, and the server receives the processing result of the e-government event.
As shown in fig. 7, fig. 7 is a schematic flow chart of S104 in the workgroup-based e-government event processing method according to an embodiment of the present application, and S104 includes steps S1041 to S1042, which are specifically as follows:
s1041: receiving a processing result of the e-government event sent by the client; and the processing result is sent by a client responding to the processing completion operation, and the processing completion operation is received through the event information card corresponding to the electronic government event information.
The user inputs and submits the processing result through the event information card interaction corresponding to the electronic government event information, so that the client is triggered to respond to the processing completion operation of the user, the processing result of the electronic government event submitted by the user is sent to the server, and the server receives the processing result of the electronic government event.
As shown in fig. 8, fig. 8 is a schematic diagram of a processing result input interface of an e-government event provided in an embodiment of the present application, a user interacts with an event information card to trigger the event information card to enter the processing result input interface of the e-government event, the processing result input interface 80 includes a processing result input control 81 and a processing result submitting control (not shown), the processing result input by the user is received through the processing result input control 80, the processing result submitting control triggers a client to respond to the processing completion operation of the e-government event, the client sends the processing result of the e-government event to a server, and the server receives the processing result of the e-government event.
S1042: and according to the processing result of the e-government event, the processing result of the e-government event is issued to the client added into the target workgroup, so that the client displays the processing result in the target workgroup.
The processing result of the e-government event comprises a department confirmation result and a department response result, wherein the department confirmation result means that the e-government event is received by a designated department, and the event is considered to be responsible by the department; the department response result means that the designated department has started to respond and process the electronic government affair event.
In an optional embodiment, the server may send a department confirmation result of the e-government event to the client that has joined the target workgroup according to the department confirmation result, so that the client displays department information responsible for the e-government event information in the target workgroup, where the department information includes an identifier of the department and a responsible person of the department; enabling users joining the workgroup to view this department information. And issuing the department confirmation result of the e-government affair event to the client added into the target workgroup, so that the client displays the department confirmation result in the target workgroup, thereby realizing the issuing of the e-government affair event and improving the processing efficiency of the e-government affair event.
In another optional embodiment, the server may send a department response result of the e-government event to the client that has joined the target workgroup according to the department response result, so that the client displays response information responsible for the e-government event information in the target workgroup, where the response information includes the time of the response and the user identifier of the response; enabling users joining the workgroup to browse the response message. And issuing the department response result of the e-government affair event to the client added into the target workgroup, so that the client displays the department response result in the target workgroup, thereby ensuring the acceptance of the e-government affair event and improving the processing efficiency of the e-government affair event.
In the embodiment of the application, a user can input, modify, remark and submit the processing result through the event information card, so that the whole process treatment of the event in the workgroup is realized, and the event processing efficiency is improved.
In another alternative embodiment, in order to distribute e-government affairs more flexibly, referring to fig. 9, fig. 9 is another flow chart of S104 in a workgroup-based e-government affair event processing method according to an embodiment of the present application, where the method includes steps S1043 to S1045, specifically as follows:
S1043: responding to a turn command; the electronic government affair information processing method comprises the steps that a 'turning' instruction is sent by a client side responding to a turning operation, the turning operation is received through an event information card corresponding to the electronic government affair information, and the 'turning' instruction comprises an electronic government affair event identifier and a turning work group identifier.
And the user inputs and submits the transfer result through the event information card interaction corresponding to the electronic government event information, so that the client is triggered to respond to a transfer instruction of the user, the transfer result of the electronic government event submitted by the user is sent to the server, and the server receives the transfer result of the electronic government event.
S1044: acquiring electronic government event information corresponding to the electronic government event identification and a transfer work group corresponding to the transfer work group identification according to the electronic government event identification and the transfer work group identification, and issuing a transfer work information card corresponding to the electronic government event information to a client added into the transfer work group; the transfer event information card is used for displaying the electronic government affair event information and the transfer event information and receiving processing operation of a user on the electronic government affair event information.
The server receives a 'turning' instruction sent by the client, matches all the electronic government affairs and all the work groups according to the electronic government affair identification and the turning work group identification, and acquires electronic government affair information corresponding to the electronic government affair identification and the turning work group corresponding to the turning work group identification.
As shown in fig. 10, fig. 10 is a schematic diagram of a diversion interface of an electronic government event provided in an embodiment of the present application, in fig. 10, a diversion confirmation control and a workgroup selection control are shown, through the workgroup selection control, a diversion workgroup identifier (which may be a diversion workgroup name or a number of a diversion workgroup) input by a user is received, a diversion operation is triggered by a diversion confirmation control to trigger a client to respond to the diversion operation, a diversion instruction containing the electronic government event identifier and the diversion workgroup identifier is sent to a server, the server receives the diversion instruction sent by the client, analyzes the diversion instruction to obtain the electronic government event identifier and the diversion workgroup identifier, and matches the electronic government event and the diversion workgroup according to the electronic government event identifier and the diversion workgroup identifier, so as to obtain electronic government event information corresponding to the electronic government event identifier and the diversion workgroup corresponding to the diversion workgroup identifier, thereby realizing electronic government event diversion and improving the flexibility of event distribution.
S1045: issuing a transfer transaction event information card corresponding to the electronic government event information to a client added into the transfer transaction work group; the transfer event information card is used for displaying the electronic government affair event information and the transfer event information and receiving processing operation of a user on the electronic government affair event information.
After the server successfully matches the electronic government affair event information with the transfer work group, the transfer work information card corresponding to the electronic government affair event information is issued to the client which has joined the target work group, the client displays an information card in the information display window of the target work group, and a user can browse all information of the electronic government affair event by clicking the card.
In this embodiment, the server obtains, according to the e-government event identifier and the diversion work group identifier, e-government event information corresponding to the e-government event identifier and a diversion work group corresponding to the diversion work group identifier by responding to the diversion instruction, and issues a diversion work information card corresponding to the e-government event information to a client that has joined in the diversion work group; the transfer event information card is used for displaying the electronic government event information and transfer information and receiving processing operation of a user on the electronic government event information, so that electronic government event transfer is realized, and the flexibility of event distribution is improved.
In an optional embodiment, the processing result of the e-government event further includes a division handling result, and after step S104, the server may further send the division handling result of the e-government event to a client that has joined the target workgroup, so that the client displays, in the target workgroup, an occurrence time of the e-government event in the e-government event information, an occurrence place of the e-government event, an event description of the e-government event, an emergency degree of the e-government event, and an e-government event field photo, and users joining the workgroup can browse the event information. And issuing the processing result of the e-government affair event to the client added into the target workgroup, so that the client displays the processing result in the target workgroup, thereby realizing the issuing of the e-government affair event and improving the processing efficiency of the e-government affair event.
In this embodiment, the server obtains, according to the e-government event identifier and the diversion work group identifier, e-government event information corresponding to the e-government event identifier and a diversion work group corresponding to the diversion work group identifier by responding to the diversion instruction, and issues a diversion work information card corresponding to the e-government event information to a client that has joined in the diversion work group; the transfer event information card is used for displaying the electronic government event information and transfer information and receiving processing operation of a user on the electronic government event information, so that electronic government event transfer is realized, and the flexibility of event distribution is improved.
In an alternative embodiment, referring to fig. 11, fig. 11 is a schematic flow chart of a workgroup-based e-government event processing method according to another embodiment of the present application, and the method further includes steps S106 to S107, which specifically include:
s106: responding to a special group establishment instruction; the special group establishment instruction comprises a special work group name, a zone to which the special work group belongs, at least two event categories associated with the special work group and users to be subjected to group corresponding to the special work group.
When the e-government event needs more than two work groups to coordinate, the user can send a special group building instruction to the server through the client, and the server responds to the special group building instruction and analyzes the special group building instruction to acquire the special work group name, the belonging zone of the special work group, at least two event categories associated with the special work group and the to-be-grouped users corresponding to the special work group.
The special work group is different from the common work group in that the special work group is at least associated with two event categories.
In an alternative embodiment, the user may enter a processing result entry interface for the time to be processed, and trigger the client to issue a "private crowd" instruction to the server by interacting with the private crowd control in the processing result entry interface.
S107: and establishing a special work group according to the name of the special work group, the region of the special work group, at least two event categories associated with the special work group and the users to be entered corresponding to the special work group, and enabling clients corresponding to the users to be entered to display the special work group.
The server receives a special group building instruction sent by the client, and builds a special work group according to the special group building instruction, wherein the special work group name, the section of the special work group, at least two event categories associated with the special work group and users to be subjected to group corresponding to the special work group are included in the special work group building instruction.
Fig. 12 is a schematic view of a private work group construction interface provided in another embodiment of the present application, and fig. 12 shows a private work group construction confirmation control and a private work group selection control, through which a private work group identification (may be a private work group name or a private work group number) input by a user, a private area of the private work group, and a user waiting for a private work group are received, and through which a client is triggered to respond to a private work group construction operation and a private work group construction instruction including the private work group identification, the private area of the private work group, and the user waiting for a private work group is sent to a server.
In the embodiment of the application, a server receives a private group establishment instruction sent by a client, establishes a private work group according to the name of the private work group, the region of the private work group, at least two event categories associated with the private work group and users to be entered corresponding to the private work group, enables the client corresponding to the users to be entered to display the private work group, issues an event information card associated with the private work group to the client of the private work group, displays the electronic government event information and the private group establishment information, receives processing operation of the user on the electronic government event information, responds to the processing completion operation of the electronic government event through the client added into the private work group, receives processing results of the electronic government event, can process the electronic government event according to actual conditions, realizes quick establishment of the private work group, and improves processing efficiency of the electronic government event.
In other optional embodiments, in order to ensure timely processing of e-government events, referring to fig. 13, fig. 13 is a schematic flow diagram of a workgroup-based e-government event processing method according to other embodiments of the present application, and further includes steps S108 to S110, which specifically include:
S108: responding to an event hastening instruction, and acquiring the current time and the electronic government affair event information; the electronic government affair event information comprises the occurrence time of the electronic government affair event and the processing deadline of the electronic government affair event.
When the current time is close to the processing period of the electronic government affair event, the client sends an event sponsoring instruction to the server, and the server responds to the event sponsoring instruction and receives the event sponsoring operation of the electronic government affair event, wherein the event sponsoring operation comprises the step of correspondingly issuing the electronic government affair event to a work group corresponding to the electronic government affair event information.
S109: judging whether the electronic government event meets a preset hastening condition according to the current time, the occurrence time of the electronic government event and the processing period of the electronic government event.
The server receives an event sponsoring instruction sent by the client, acquires the current time and the electronic government event information, and judges whether the electronic government event meets a preset sponsoring condition according to the current time, the occurrence time of the electronic government event and the processing period of the electronic government event.
In an optional embodiment, the meeting of the preset hastening condition means that the current time is close to the overdue time of the e-government event and the e-government event is not processed, where the overdue time refers to a time after the occurrence time of the e-government event is overlapped with the processing deadline of the e-government event, and the current time is close to the overdue time of the e-government event may refer to a difference between the overdue time and the current time is less than a preset time threshold.
S110: if yes, issuing the sponsored information of the electronic government affair event to the client which is added into the target workgroup matched with the electronic government affair event information, and enabling the client to display the sponsored information in the target workgroup.
The server judges whether the electronic government affair event meets a preset prompting condition, if so, the prompting information of the electronic government affair event is issued to a client which has joined in a target workgroup matched with the electronic government affair event information, so that the client displays the prompting information in the target workgroup, and a user can browse the prompting information.
In an optional embodiment, as shown in fig. 14, fig. 14 is an interface schematic diagram of an electronic government affair information card displayed in a workgroup according to another embodiment of the present application, where the electronic government affair information card in fig. 14 is a control obtained after conversion of the electronic government affair information and used for displaying the electronic government affair information and responding to various user triggering operations, and the electronic government affair information card displays a hastening mark which is not used for the event information card, and a user can browse all the hastening information of the hastening information card by triggering the hastening information card, so that it can be understood that the hastening information and the electronic government affair information can be the same information, and the remaining transacting time information can be increased on the basis of the electronic government affair information, thereby realizing the hastening of the electronic government affair, ensuring the acceptance of the electronic government affair event, and further improving the processing efficiency of the electronic government affair event.
In an alternative embodiment, the method further comprises the steps of: the server responds to the event mark instruction, acquires the current time, the electronic government affair event information, a target workgroup matched with the electronic government affair event information and a processing result of the electronic government affair event, and stores the current time, the electronic government affair event information, the target workgroup matched with the electronic government affair event information and the processing result of the electronic government affair event.
Specifically, the server receives an event mark instruction sent by the client, acquires the current time and the processing result information of the electronic government event sent by the client, integrates the current time, the electronic government event information, a target work group matched with the electronic government event information and the processing result of the electronic government event into a data stream or a data packet, and sends the data stream or the data packet to the database, thereby realizing the record of the processing flow of the electronic government event and facilitating the subsequent inquiry of the electronic government event.
In an alternative embodiment, if there are a diversion operation, an urging operation and a special clustering operation related to the electronic government event information, the diversion information and the urging information related to the electronic government event information are saved to be special clustering information, and then the above information are integrated and stored in a database together.
Referring to fig. 15, fig. 15 is a schematic structural diagram of a workgroup-based event distribution processing apparatus according to an embodiment of the present application, where the apparatus may implement all or a part of the workgroup-based event distribution processing apparatus through software, hardware, or a combination of both, and the apparatus includes:
an acquiring module 151, configured to acquire electronic government event information sent by a client;
the matching module 152 is configured to obtain a target workgroup matched with the e-government event information according to the e-government event information and a preset event distribution algorithm;
the distribution module 153 is configured to issue the e-government event information to a client corresponding to the target workgroup, so that the client displays the e-government event information in the target workgroup;
and the processing module 154 is used for receiving the processing result of the e-government event through the completion operation of the processing of the e-government event by the response of the client.
In the embodiment of the present application, the event distribution processing device based on the workgroup matches the e-government event information with the target workgroup by acquiring the e-government event information sent by the client through the acquisition module 151; a target workgroup matched with the e-government event information is obtained through the matching module 152 according to a preset event distribution algorithm, so that the e-government event information and the target workgroup are quickly and accurately matched; the over-distribution module 153 will issue the e-government event information to the client corresponding to the target workgroup, so that the client displays the e-government event information in the target workgroup, and users joining the workgroup can browse the event information and process the e-government event in time. Through the processing module 154, the client responds to the processing completion operation of the e-government affair event, receives the processing result of the e-government affair event, and improves the event distribution processing efficiency.
Referring to fig. 16, fig. 16 is a schematic structural diagram of a server according to an embodiment of the present application. The embodiment of the application also provides a server, which comprises: a processor, a memory, and a computer program stored on the memory and executable on the processor; the server may store a plurality of instructions adapted to be loaded by a processor and execute the method steps of the embodiments shown in fig. 1, 3, 5, 7, 9, 11 and 13, and the specific execution process may refer to the specific description of the embodiments shown in fig. 1, 3, 5, 7, 9, 11 and 13, which are not described herein.
Wherein the processor may include one or more processing cores. The processor 160 connects various parts within the server using various interfaces and lines, performs various functions of the event distribution processing device 6 and processes data by executing or executing instructions, programs, code sets or instruction sets stored in the memory 161, and invoking data in the memory 161, and alternatively, the processor 160 may be implemented in at least one hardware form of digital signal processing (Digital Signal Processing, DSP), field-programmable gate array (Field-Programmable Gate Array, FPGA), programmable logic array (Programble Logic Array, PLA). The processor 160 may integrate one or a combination of several of a central processing unit (Central Processing Unit, CPU), an image processor (Graphics Processing Unit, GPU), and a modem, etc. The CPU mainly processes an operating system, a user interface, an application program and the like; the GPU is used for rendering and drawing the content required to be displayed by the touch display screen; the modem is used to handle wireless communications. It will be appreciated that the modem may not be integrated into the processor 160 and may be implemented by a single chip.
The Memory 161 may include a random access Memory (Random Access Memory, RAM) or a Read-Only Memory (Read-Only Memory). Optionally, the memory 161 includes a non-transitory computer readable medium (non-transitory computer-readable storage medium). Memory 161 may be used to store instructions, programs, code, sets of codes, or sets of instructions. The memory 161 may include a stored program area and a stored data area, wherein the stored program area may store instructions for implementing an operating system, instructions for at least one function (such as touch instructions, etc.), instructions for implementing the various method embodiments described above, etc.; the storage data area may store data or the like referred to in the above respective method embodiments. The memory 161 may also optionally be at least one storage device located remotely from the aforementioned processor 160.
It will be apparent to those skilled in the art that, for convenience and brevity of description, only the above-described division of the functional units and modules is illustrated, and in practical application, the above-described functional distribution may be performed by different functional units and modules according to needs, i.e. the internal structure of the apparatus is divided into different functional units or modules to perform all or part of the above-described functions. The functional units and modules in the embodiment may be integrated in one processing unit, or each unit may exist alone physically, or two or more units may be integrated in one unit, where the integrated units may be implemented in a form of hardware or a form of a software functional unit. In addition, specific names of the functional units and modules are only for convenience of distinguishing from each other, and are not used for limiting the protection scope of the present application. The specific working process of the units and modules in the above system may refer to the corresponding process in the foregoing method embodiment, which is not described herein again.
In the foregoing embodiments, the descriptions of the embodiments are emphasized, and in part, not described or illustrated in any particular embodiment, reference is made to the related descriptions of other embodiments.
Those of ordinary skill in the art will appreciate that the various illustrative elements and algorithm steps described in connection with the embodiments disclosed herein may be implemented as electronic hardware, or combinations of computer software and electronic hardware. Whether such functionality is implemented as hardware or software depends upon the particular application and design constraints imposed on the solution. Skilled artisans may implement the described functionality in varying ways for each particular application, but such implementation decisions should not be interpreted as causing a departure from the scope of the present invention.
In the embodiments provided in the present invention, it should be understood that the disclosed apparatus/terminal device and method may be implemented in other manners. For example, the apparatus/terminal device embodiments described above are merely illustrative, e.g., the division of the modules or units is merely a logical function division, and there may be additional divisions in actual implementation, e.g., multiple units or components may be combined or integrated into another system, or some features may be omitted or not performed. Alternatively, the coupling or direct coupling or communication connection shown or discussed may be an indirect coupling or communication connection via interfaces, devices or units, which may be in electrical, mechanical or other forms.
The units described as separate units may or may not be physically separate, and units shown as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the units may be selected according to actual needs to achieve the purpose of the solution of this embodiment.
In addition, each functional unit in the embodiments of the present invention may be integrated in one processing unit, or each unit may exist alone physically, or two or more units may be integrated in one unit. The integrated units may be implemented in hardware or in software functional units.
The integrated modules/units, if implemented in the form of software functional units and sold or used as stand-alone products, may be stored in a computer readable storage medium. Based on such understanding, the present invention may implement all or part of the flow of the method of the above embodiment, or may be implemented by a computer program to instruct related hardware, where the computer program may be stored in a computer readable storage medium, and when the computer program is executed by a processor, the computer program may implement the steps of each of the method embodiments described above. Wherein the computer program comprises computer program code which may be in source code form, object code form, executable file or some intermediate form etc.
The present invention is not limited to the above-described embodiments, but, if various modifications or variations of the present invention are not departing from the spirit and scope of the present invention, the present invention is intended to include such modifications and variations as fall within the scope of the claims and the equivalents thereof.
Claims (8)
1. The electronic government affair event processing method based on the workgroup is characterized by comprising the following steps:
acquiring electronic government event information sent by a client, wherein the electronic government event information comprises a region to which the electronic government event belongs, an event handling level of the electronic government event and an event category of the electronic government event;
searching target workgroups matched with the e-government events from all workgroups according to the affiliated region of the workgroups, the event disposal level associated with the workgroups, the event category associated with the workgroups, the affiliated region of the e-government events, the event disposal level of the e-government events and the event category of the e-government events; the method comprises the steps that a plurality of workgroups are preset in a server, and information of the workgroups is stored, wherein the information of the workgroups comprises a zone to which the workgroups belong, an event handling level associated with the workgroups and an event category associated with the workgroups;
The electronic government affair event information is issued to a client added into the target workgroup, so that the client displays the electronic government affair event information in the target workgroup;
the operation is completed through the response of the client to the processing of the e-government event, and the processing result of the e-government event is received;
responding to a turn command; the transfer operation is received through an event information card corresponding to the electronic government event information, and the transfer instruction comprises an electronic government event identifier and a transfer work group identifier;
acquiring electronic government event information corresponding to the electronic government event identification and a transfer work group corresponding to the transfer work group identification according to the electronic government event identification and the transfer work group identification, and issuing a transfer work information card corresponding to the electronic government event information to a client added into the transfer work group; the transfer event information card is used for displaying the electronic government affair event information and the transfer event information and receiving processing operation of a user on the electronic government affair event information.
2. The workgroup-based e-government event processing method of claim 1 wherein,
the step of issuing the e-government event information to the client corresponding to the target workgroup to enable the client to display the e-government event information in the target workgroup, comprises the following steps:
converting the electronic government affair event information into an event information card; the event information card is used for displaying the electronic government event information and receiving processing operation of a user on the electronic government event information;
and the event information card is issued to the client added into the target workgroup, so that the client displays the event information card in the target workgroup.
3. The workgroup-based e-government event processing method of claim 2 wherein,
the operation of completing the processing of the e-government event through the response of the client receives the processing result of the e-government event, and the method comprises the following steps:
receiving a processing result of the e-government event sent by the client; the processing result is sent by a client responding to the processing completion operation, and the processing completion operation is received through the event information card corresponding to the electronic government event information;
And according to the processing result of the e-government event, the processing result of the e-government event is issued to the client added into the target workgroup, so that the client displays the processing result in the target workgroup.
4. A workgroup-based e-government event processing method in accordance with any one of claims 1 to 3, wherein said completing operation in response to the processing of the e-government event by said client comprises, before receiving the processing result of the e-government event, the steps of:
responding to an event hastening instruction, and acquiring the current time and the electronic government affair event information; the electronic government affair event information comprises the occurrence time of the electronic government affair event and the processing deadline of the electronic government affair event;
judging whether the electronic government event meets a preset hastening condition according to the current time, the occurrence time of the electronic government event and the processing period of the electronic government event;
if yes, issuing the sponsored information of the electronic government affair event to the client which is added into the target workgroup matched with the electronic government affair event information, and enabling the client to display the sponsored information in the target workgroup.
5. The workgroup-based e-government event processing method of claim 4 wherein said completing operation in response to the processing of an e-government event by said client, after receiving the processing result of said e-government event, includes the steps of:
and sending the processing result of the e-government affair event to the client added into the target workgroup, so that the client displays the processing result in the target workgroup.
6. The workgroup-based e-government event processing method of claim 4 further comprising the steps of:
responding to a special group establishment instruction; the special group establishment instruction comprises a special work group name, a zone to which the special work group belongs, at least two event categories associated with the special work group and users to be subjected to group corresponding to the special work group;
and establishing a special work group according to the name of the special work group, the region of the special work group, at least two event categories associated with the special work group and the users to be entered corresponding to the special work group, and enabling clients corresponding to the users to be entered to display the special work group.
7. An event distribution processing apparatus based on a workgroup, comprising:
the acquisition module is used for acquiring the e-government event information sent by the client; the electronic government affair event information comprises a region to which the electronic government affair event belongs, an event handling level of the electronic government affair event and an event category of the electronic government affair event;
the matching module is used for searching target workgroups matched with the electronic government affair from all workgroups according to the affiliated region of the workgroups, the event handling level associated with the workgroups, the event category associated with the workgroups, the affiliated region of the electronic government affair, the event handling level of the electronic government affair and the event category of the electronic government affair; the method comprises the steps that a plurality of workgroups are preset in a server, and information of the workgroups is stored, wherein the information of the workgroups comprises a zone to which the workgroups belong, an event handling level associated with the workgroups and an event category associated with the workgroups;
the distribution module is used for distributing the electronic government affair event information to the client corresponding to the target workgroup, so that the client displays the electronic government affair event information in the target workgroup;
The processing module is used for responding to the processing completion operation of the e-government event through the client and receiving the processing result of the e-government event;
the transfer module is used for responding to the transfer instruction; the transfer operation is received through an event information card corresponding to the electronic government event information, and the transfer instruction comprises an electronic government event identifier and a transfer work group identifier;
acquiring electronic government event information corresponding to the electronic government event identification and a transfer work group corresponding to the transfer work group identification according to the electronic government event identification and the transfer work group identification, and issuing a transfer work information card corresponding to the electronic government event information to a client added into the transfer work group; the transfer event information card is used for displaying the electronic government affair event information and the transfer event information and receiving processing operation of a user on the electronic government affair event information.
8. A server, comprising: a processor, a memory, and a computer program stored on the memory and executable on the processor; the computer program when executed by the processor performs the steps of the workgroup-based e-government event processing method of any of claims 1 to 6.
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| CN110502318A (en) * | 2019-07-23 | 2019-11-26 | 平安科技（深圳）有限公司 | Event-handling method, event processing server, storage medium and device |
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