CN113657810A - Order dispatching method for improving order completion rate and driver satisfaction degree - Google Patents
Order dispatching method for improving order completion rate and driver satisfaction degree Download PDFInfo
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- CN113657810A CN113657810A CN202111021956.6A CN202111021956A CN113657810A CN 113657810 A CN113657810 A CN 113657810A CN 202111021956 A CN202111021956 A CN 202111021956A CN 113657810 A CN113657810 A CN 113657810A
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Abstract
The invention discloses a method for dispatching orders, which can improve the order completion rate and the satisfaction degree of a driver, and comprises the following steps: wind control filtering; after the order passes the wind control, judging whether the passenger queues or not; according to a threshold value, dividing a passenger queue; the orders enter the divided queues to finish order sequencing; and searching for capacity, selecting a queue, and assigning the capacity to orders in the queue. By the method, orders are distinguished according to the amount of the orders, and personalized operation plans are flexibly supported; the driver is given priority to the large order, and the order completion rate is improved by 20%.
Description
Technical Field
The invention belongs to the technical field of network appointment vehicles, and particularly relates to a dispatching method for improving the order completion rate and the satisfaction degree of drivers.
Background
In the network car booking service, when severe conditions such as severe weather occur, the order demand of local passengers can be increased suddenly, so that the transport capacity in corresponding time and space can not take over all orders, and the phenomenon of queuing of passengers occurs. At present, the dequeue mode of passengers after queuing is triggered to carry out dequeue in sequence according to the passenger order placing time, but under the condition that the demand is less than the demand, a driver has low response and order completion willingness to a small-amount order (the order amount is less than 50 yuan) in order to improve the money earning efficiency, so that even if the small-amount order is preferentially dequeued, the order completion rate of the driver is still low, and the overall efficiency and the experience of drivers and passengers are seriously influenced. Therefore, when passengers are queued at present, the passenger dequeuing mode has the following technical defects:
1. when passengers are queued, the passenger dequeue mode does not match the driver expectation, resulting in a very low rate of orders being fulfilled.
2. When passengers queue, part of orders with very high value are lost due to long dequeue time, so that the experience of both a driver and the passengers is poor.
Disclosure of Invention
In view of the above technical problems in the related art, the present invention provides a method for dispatching orders to improve the order completion rate and the driver satisfaction, which can overcome the above disadvantages in the prior art.
In order to achieve the technical purpose, the technical scheme of the invention is realized as follows:
an order dispatching method for improving order completion rate and driver satisfaction degree, comprising the following steps:
wind control filtering;
after the order passes the wind control, judging whether the passenger queues or not;
according to a threshold value, dividing a passenger queue;
the orders enter the divided queues to finish order sequencing;
and searching for capacity, selecting a queue, and assigning the capacity to orders in the queue.
Further, after the order passes through wind control, whether the passenger queues up or not is judged, including:
if the order is queued, queuing according to a queuing mode configured in the current area, judging a satisfied queue condition according to order information, and entering a corresponding queue, wherein the queue in the queuing area is set to divide the queued order into two queues according to the amount of the order, namely a high-value queue and a common queue; and dividing the types of the entering queues according to a set threshold value.
Further, the entering of the order into the divided queue includes: enter a high value queue or a normal queue.
Further, the order enters a high-value queue, including:
entering the order into a high-value queue;
acquiring the specific amount of an order form;
inserting the queue in the current queue according to the amount;
and finishing order sorting.
Further, the order enters a low value queue, including:
entering the order into a common queue;
is arranged at the tail of the queue.
Further, the searching for capacity, selecting a queue, and assigning capacity to orders in the queue includes:
according to the operation condition, the dequeuing probability of the orders in the high-value queue or the common queue is configured in proportion;
and according to the queue selection queue, assigning the capacity to the order with the first rank in the corresponding queue.
The invention has the beneficial effects that: by the method, the following steps are achieved:
1. orders are distinguished according to the amount of the orders, and personalized operation plans are flexibly supported;
2. the driver is given priority to the large order, and the order completion rate is improved by 20%.
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, and it is obvious that the drawings in the following description are some embodiments of the present invention, and those skilled in the art can also obtain other drawings according to the drawings without creative efforts.
FIG. 1 is a block flow diagram illustrating a method of dispatching an order to increase order completion and driver satisfaction, in accordance with an embodiment of the present invention;
FIG. 2 is a diagram illustrating a queue arrangement according to an embodiment of the present invention;
FIG. 3 illustrates a block flow diagram of an order entry into a high value queue ordering in accordance with an embodiment of the invention;
FIG. 4 illustrates a block flow diagram of an order entry into a low value queue ordering, according to an embodiment of the invention;
FIG. 5 illustrates a block flow diagram for order dequeuing according to an embodiment of the invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the embodiments of the present invention clearer, the technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are some, but not all, embodiments of the present invention. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
1-5, a method of dispatching an order to increase the completion rate and driver satisfaction, the method comprising:
step S1: wind control filtering;
step S2: after the order passes the wind control, judging whether the passenger queues or not;
step S3: according to a threshold value, dividing a passenger queue;
step S4: the orders enter the divided queues to finish order sequencing;
step S5: and searching for capacity, selecting a queue, and assigning the capacity to orders in the queue.
In some embodiments of the present invention, after the order passes through the wind control, determining whether the passenger queue is triggered includes:
if the order is queued, queuing according to a queuing mode configured in the current area, judging a satisfied queue condition according to order information, and entering a corresponding queue, wherein the queue in the queuing area is set to divide the queued order into two queues according to the amount of the order, namely a high-value queue and a common queue; and dividing the types of the entering queues according to a set threshold value.
In some embodiments of the invention, the entering the order into the divided queue includes: enter a high value queue or a normal queue.
In some embodiments of the invention, the order enters a high value queue, comprising:
entering the order into a high-value queue;
acquiring the specific amount of an order form;
inserting the queue in the current queue according to the amount;
and finishing order sorting.
In some embodiments of the invention, the order enters a low value queue, comprising:
entering the order into a common queue;
is arranged at the tail of the queue.
In some embodiments of the present invention, said finding capacity, selecting a queue, and assigning capacity to orders in the queue comprises:
according to the operation condition, the dequeuing probability of the orders in the high-value queue or the common queue is configured in proportion;
and according to the queue selection queue, assigning the capacity to the order with the first rank in the corresponding queue.
The invention solves the problem that the passenger dequeuing sequence is not matched with the expectation of the driver when passengers queue, so that high-money passenger orders are received by the driver preferentially, and the integral order completion rate and the driver satisfaction degree are improved. The specific implementation scheme is as follows:
firstly, the passenger queue sets up operation details, as shown in fig. 2.
1. The passengers can firstly carry out wind control filtration after placing orders, and can enter a normal dispatching flow if the wind control is passed.
2. After the order passes through the wind control, whether passenger queuing is triggered in the current area is judged, if the passenger queuing is triggered, the passenger queuing is carried out according to a queuing mode configured in the current area, and which queue condition meets the current requirement is judged according to the order information, namely the passenger enters the corresponding queue.
3. And (3) queuing area queue setting: the queued orders are divided into two queues according to the amount of the orders, namely a high-value queue and a common queue.
Setting thresholds of each queue: and (3) configuring an entry threshold value of 50 yuan for entering the order of the high-value queue, namely, entering the high-value queue if the amount of the order of the queued passenger is more than 50 yuan, and entering the low-value queue if the amount of the order of the queued passenger is less than 50 yuan.
And secondly, the details of the order sorting operation in each queue are shown in fig. 3 and 4.
1. In order to match the driver's willingness to pick up orders, the order sorting modes in the high-value queue are changed from the order pressing time to the order sorting mode from early to late to the order sorting mode according to the order amount descending order. And if the order enters the high-value queue, acquiring the specific amount of the order, inserting the order in the queue according to the amount of the order, and finally finishing the ordering of the order.
2. In order to achieve queuing fairness of low-amount orders, orders in the ordinary queues are still sequentially ordered from morning to evening according to order pressing time. That is, if the order enters the ordinary queue, the order can be sorted by directly arranging the order at the tail of the queue.
And thirdly, the details of the dequeuing operation of each queue order are shown in fig. 5.
1. When the capacity occurs in the corresponding queuing area, one queue needs to be selected from the currently queued queues, and the capacity is assigned to the orders in the queue.
2. According to the actual operation condition of each city, the dequeue probability of orders in the high-value queue and the common queue is configured according to a certain proportion, if 100% of dequeue orders configured by Beijing are priority high-value queue orders, 100% of orders in the high-value queue can be received preferentially when the transportation capacity occurs under the condition that passengers queue, and if no order exists in the high-value queue at the corresponding moment, the orders in the common queue can be received; 70% of the Shanghai dequeue orders are high-value queue orders, and 30% of the Shanghai dequeue orders are ordinary queue orders, so that the passengers can receive the orders in the high-value queue with 70% probability and receive the orders in the ordinary queue with 30% probability when the transportation capacity occurs under the queuing condition.
3. And after the queue is selected according to the probability of the previous step, directly assigning the capacity to the order with the first rank in the corresponding queue, namely completing the order assignment.
By the method, orders are distinguished according to the amount of the orders, and personalized operation plans are flexibly supported;
the driver is given priority to the large order, and the order completion rate is improved by 20%.
Although the present invention has been described in detail with reference to the foregoing embodiments, it will be understood by those of ordinary skill in the art that: the technical solutions described in the foregoing embodiments may still be modified, or some technical features may be equivalently replaced; and such modifications or substitutions do not depart from the spirit and scope of the corresponding technical solutions of the embodiments of the present invention.
Claims (6)
1. A method for dispatching orders to improve the completion rate and the satisfaction degree of a driver is characterized by comprising the following steps:
wind control filtering;
after the order passes the wind control, judging whether the passenger queues or not;
according to a threshold value, dividing a passenger queue;
the orders enter the divided queues to finish order sequencing;
and searching for capacity, selecting a queue, and assigning the capacity to orders in the queue.
2. The order dispatching method for improving the completion rate and the satisfaction degree of the driver as claimed in claim 1, wherein after the order is controlled by wind, judging whether the passenger queue is triggered comprises the following steps:
if the order is queued, queuing according to a queuing mode configured in the current area, judging a satisfied queue condition according to order information, and entering a corresponding queue, wherein the queue in the queuing area is set to divide the queued order into two queues according to the amount of the order, namely a high-value queue and a common queue; and dividing the types of the entering queues according to a set threshold value.
3. The method of claim 2, wherein the order is entered into a divided queue, comprising: enter a high value queue or a normal queue.
4. The order dispatching method for increasing the completion rate and the driver satisfaction as claimed in claim 3, wherein the order is entered into a high value queue, comprising:
entering the order into a high-value queue;
acquiring the specific amount of an order form;
inserting the queue in the current queue according to the amount;
and finishing order sorting.
5. The order dispatching method for increasing the completion rate and the driver satisfaction as claimed in claim 3, wherein the order is entered into a low value queue, comprising:
entering the order into a common queue;
is arranged at the tail of the queue.
6. The method of claim 1, wherein the searching for capacity, selecting a queue, and assigning capacity to orders in the queue comprises:
according to the operation condition, the dequeuing probability of the orders in the high-value queue or the common queue is configured in proportion;
and according to the queue selection queue, assigning the capacity to the order with the first rank in the corresponding queue.
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| CN202111021956.6A CN113657810A (en) | 2021-09-01 | 2021-09-01 | Order dispatching method for improving order completion rate and driver satisfaction degree |
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| CN202111021956.6A CN113657810A (en) | 2021-09-01 | 2021-09-01 | Order dispatching method for improving order completion rate and driver satisfaction degree |
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