CN113610385A

CN113610385A - Energy enterprise commodity evaluation result obtaining method and system and computer equipment

Info

Publication number: CN113610385A
Application number: CN202110885777.0A
Authority: CN
Inventors: 吴杰
Original assignee: Xinao Shuneng Technology Co Ltd
Current assignee: Xinao Shuneng Technology Co Ltd
Priority date: 2021-08-03
Filing date: 2021-08-03
Publication date: 2021-11-05

Abstract

The disclosure relates to the technical field of energy, and provides a method and a system for acquiring commodity evaluation results of energy enterprises and computer equipment. The method comprises the following steps: the method comprises the steps that an evaluation template of each type of commodity is constructed according to the types of the commodities provided by an energy enterprise, wherein the types of the commodities comprise actual commodities, virtual commodities and service commodities, each type of commodity at least comprises one evaluation template, and each evaluation template corresponds to at least one application scene; under a business scene, calling an evaluation template based on the type of the commodity and an application scene, and sending the evaluation template to a client; and acquiring the evaluation result of the client, and storing the evaluation result in a database. The method and the system can accurately and quickly acquire the feedback of the client on the commodities provided by the energy enterprise.

Description

Energy enterprise commodity evaluation result obtaining method and system and computer equipment

Technical Field

The disclosure relates to the technical field of energy, and in particular to a method and a system for acquiring commodity evaluation results of energy enterprises, computer equipment and a computer-readable storage medium.

Background

Large energy enterprises are usually provided with a service center, so that corresponding services are provided for customers through the service center. In order to enhance the service capability construction of the energy enterprises, the energy enterprises need to establish an evaluation system which accords with commodities (services are also regarded as commodities) provided by the energy enterprises for customers.

The existing evaluation systems mostly adopt evaluation systems of an evaluation center of an e-commerce platform for commodities of the evaluation center, however, the evaluation systems have no pertinence to the commodities provided by energy enterprises, so that the energy enterprises cannot quickly and accurately obtain the feedback of customers to the commodities provided by the energy enterprises.

Disclosure of Invention

In view of this, the embodiments of the present disclosure provide a method, a system, a computer device, and a computer-readable storage medium for obtaining an evaluation result of a commodity of an energy enterprise, so as to solve the problem that the energy enterprise cannot quickly and accurately obtain a feedback of a customer on the commodity provided by the energy enterprise in the prior art.

In a first aspect of the embodiments of the present disclosure, a method for obtaining an evaluation result of a commodity of an energy enterprise is provided, including: the method comprises the steps that an evaluation template of each type of commodity is constructed according to the types of the commodities provided by an energy enterprise, wherein the types of the commodities comprise actual commodities, virtual commodities and service commodities, each type of commodity at least comprises one evaluation template, and each evaluation template corresponds to at least one application scene; under a business scene, calling an evaluation template based on the type of the commodity and an application scene, and sending the evaluation template to a client; and acquiring the evaluation result of the client, and storing the evaluation result in a database.

In a second aspect of the embodiments of the present disclosure, there is provided an energy enterprise commodity evaluation system, including: the commodity evaluation result acquisition device comprises: the system comprises an evaluation template building module, an evaluation template building module and an evaluation template matching module, wherein the evaluation template building module is configured to build an evaluation template of each type of commodity according to the types of commodities provided by an energy enterprise, the types of the commodities comprise actual commodities, virtual commodities and service commodities, each type of commodity at least comprises one evaluation template, and each evaluation template corresponds to at least one application scene; the evaluation template calling module is configured to call an evaluation template based on the type of the commodity and the application scene in a business scene and send the evaluation template to the client; and the evaluation result acquisition module is configured to acquire the evaluation result of the client and store the evaluation result in the database.

Compared with the prior art, the embodiment of the disclosure has the following beneficial effects: according to the embodiment of the disclosure, an evaluation template of each type of commodity is constructed according to the types of commodities provided by an energy enterprise; under a business scene, calling an evaluation template based on the type of the commodity and an application scene, and sending the evaluation template to a client; the method comprises the steps of obtaining an evaluation result of a client and storing the evaluation result in a database, so that no matter which business scene is, an evaluation template set according to the type of the energy enterprise commodity can be called to request the client to evaluate the commodity or service provided by the enterprise, and the feedback of the client on the commodity provided by the energy enterprise can be accurately and quickly obtained.

Drawings

To more clearly illustrate the technical solutions in the embodiments of the present disclosure, the drawings needed for the embodiments or the prior art descriptions will be briefly described below, and it is obvious that the drawings in the following description are only some embodiments of the present disclosure, and other drawings can be obtained by those skilled in the art without inventive efforts.

Fig. 1 is a flowchart of a method for acquiring a commodity evaluation result of an energy enterprise according to an embodiment of the present disclosure;

FIG. 2 is a generalized style diagram of an evaluation template for a service commodity provided by an embodiment of the present disclosure;

FIG. 3 is a flowchart for constructing an evaluation template of each type of goods according to the types of goods provided by the energy enterprise, according to an embodiment of the present disclosure;

fig. 4 is a schematic diagram of an energy enterprise commodity evaluation system provided by an embodiment of the present disclosure;

fig. 5 is a block diagram of an energy enterprise commodity evaluation result acquisition device provided in the embodiment of the present disclosure;

fig. 6 is a schematic diagram of a computer device provided by an embodiment of the present disclosure.

Detailed Description

In the following description, for purposes of explanation and not limitation, specific details are set forth, such as particular system structures, techniques, etc. in order to provide a thorough understanding of the disclosed embodiments. However, it will be apparent to one skilled in the art that the present disclosure may be practiced in other embodiments that depart from these specific details. In other instances, detailed descriptions of well-known systems, devices, circuits, and methods are omitted so as not to obscure the description of the present disclosure with unnecessary detail.

An energy enterprise commodity evaluation result acquisition method and system according to an embodiment of the disclosure will be described in detail below with reference to the accompanying drawings.

Fig. 1 is a flowchart of a method for acquiring an energy enterprise commodity evaluation result according to an embodiment of the present disclosure. As shown in fig. 1, the method for obtaining the commodity evaluation result of the energy enterprise includes:

s101, establishing an evaluation template of each type of commodity according to the types of commodities provided by energy enterprises, wherein the types of the commodities comprise actual commodities, virtual commodities and service commodities, each type of commodity at least comprises one evaluation template, and each evaluation template corresponds to at least one application scene;

s102, calling an evaluation template based on the type of the commodity and the application scene in a business scene, and sending the evaluation template to a client;

and S103, acquiring the evaluation result of the client, and storing the evaluation result in a database.

Here, among types of commodities provided by an energy enterprise, a physical commodity may include a universal energy box, an air compressor, and the like, a virtual commodity may include a universal energy report, a universal energy workflow engine, and the like, and a service commodity includes work order processing, and the like. Of course, other products may be included in addition to the specific goods listed above, and the embodiments of the disclosure are not limited thereto.

Specifically, specific products suitable for different application scenarios may be provided below each type of commodity, for example, in the above-mentioned physical commodity, the universal box and the air compressor are two products with different application scenarios. Likewise, virtual products and service products are also the same.

Specifically, a business scenario refers to that enterprises and merchants need to provide products or services that may be needed and associated by consumers in a certain specific link of users at a proper time. In the embodiment of the present disclosure, the product or service includes the physical goods, the virtual goods, and the service goods.

The method comprises the steps that an evaluation template of each type of commodity is constructed according to the types of the commodities provided by an energy enterprise, wherein the types of the commodities comprise actual commodities, virtual commodities and service commodities, each type of commodity at least comprises one evaluation template, and each evaluation template corresponds to at least one application scene; under a business scene, calling an evaluation template based on the type of the commodity and an application scene, and sending the evaluation template to a client; the method comprises the steps of obtaining an evaluation result of a client and storing the evaluation result in a database, so that no matter which business scene is, an evaluation template set according to the type of the energy enterprise commodity can be called to request the client to evaluate the commodity or service provided by the enterprise, and the feedback of the client on the commodity provided by the energy enterprise can be accurately and quickly obtained.

In some embodiments, the evaluation template of the actual commodity at least comprises an evaluation index, and the evaluation index at least comprises: the product quality, the distribution speed and the service attitude, and the weight sum of the evaluation indexes is 100 percent; the evaluation template of the virtual commodity at least comprises an evaluation index, and the evaluation index at least comprises: the product quality and the service attitude, and the weight sum of the evaluation indexes is 100 percent; the evaluation template of the service commodity at least comprises an evaluation index, the evaluation index at least comprises a service attitude, and the weight sum of the evaluation index is 100%.

Specifically, the evaluation template of each type of goods is differentiated. For example, see table 1 below:

as shown in table 1, the evaluation template of the physical commodity includes 3 evaluation dimensions, namely commodity quality, delivery speed, and service attitude, wherein the evaluation weights of the commodity quality, the delivery speed, and the service attitude are default to 60%, 10%, and 30%, respectively, and the score of each evaluation dimension is 1 to 5. After obtaining the evaluation of the user's submission, assuming that the customer scores 3, 4 and 5 points for the quality of the goods, the delivery speed and the service attitude, respectively, the physical goods score is 3 × 60% +4 × 10% +5 × 30% + 3.7 points.

As shown in table 1, the evaluation template of the virtual commodity includes 2 evaluation dimensions, namely commodity quality and service attitude, wherein the evaluation weights of the commodity quality and the service attitude are respectively default to 70% and 30%, and the score of each evaluation dimension is also 1 to 5. After the user's submitted rating is obtained, assuming that the customer scores 3 and 5 points for the quality of the goods and the attitude of the service, the score of the virtual goods is 3 × 70% +5 × 30% — 3.6 points.

As shown in table 1, the evaluation template of the service commodity includes 1 evaluation dimension, i.e., service attitude. The evaluation weight of the service attitude can be defaulted to 100%, and the score of the evaluation dimension is also 1-5. After the evaluation submitted by the user is obtained, if the grade of the customer on the quality of the commodity and the service attitude is 5 points, the grade of the service commodity is 5 points.

In some embodiments, the evaluation index further includes a label for approval and/or a label to be improved.

Specifically, the approval tag and the improvement tag may be tags preset in the evaluation template, or tags automatically captured or generated according to the evaluation result of the customer.

Fig. 2 is a general style diagram of an evaluation template of a service commodity provided by an embodiment of the present disclosure, and as shown in fig. 2, the style of the evaluation template includes star rating, tag selection, picture upload and text upload. First, 5 stars are displayed in the column of "star rating" for the customer to score the service goods, and several selected stars correspond to several scores, and the color will change when the star is selected, as shown in fig. 2, the color of the 1 st to 4 th stars is different from the color of the 5 th star, which indicates that 4 stars are selected, i.e., the rating of the customer is 4 scores. Second, a plurality of labels are displayed in the column of "label click", and these labels are displayed in association with the "star rating" above. For example, when the user selects 5 stars, the tab displayed in the column of "tab click" is a label of like beauty; and when the user selects 1-4 stars, the label displayed in the column of the label click is an improved label, and similarly, when the client selects the label, the label changes color to prompt the user to select the label. In addition, the columns of 'picture uploading' and 'text uploading' are respectively used for submitting picture and text description.

It should be noted that, unlike the service product, the physical product and the virtual product have a plurality of evaluation indexes, and thus, there are a plurality of rows of "star-level evaluation" in the style presented to the customer, each row representing one evaluation index.

In some embodiments, the energy enterprise commodity evaluation method further comprises: and displaying the evaluation result based on the viewing request of the client.

Specifically, after the customer fills in the evaluation information according to the style of the evaluation template (such as the evaluation template in fig. 2) and submits the evaluation information, the evaluation result of the customer can be viewed in the background.

In the embodiment described immediately above, for a product having a plurality of evaluation indexes, when viewing the evaluation result, a total score based on the plurality of evaluation indexes may be displayed, and a corresponding "comprehensive star rating" may be displayed according to the total score.

Specifically, the criterion for "comprehensive star rating" according to the total score of a plurality of evaluation indexes may be as shown in table 2 below:

＝1	1 Star
		>1,<＝1.5	1 star half
>1.5,<＝2	2 Star
		>2,<＝2.5	2 star half
>2.5,<＝3	3 Star
		>3,<＝3.5	3 Star and half
>3.5,<＝4	4 Star
		>4,<＝4.5	4 stars and a half
>4.5	5 Star

Specifically, in the case where the "star rating" given by the customer to the product quality, the distribution speed, and the service attitude of the physical product is 3, 4, and 5 stars, respectively, the total score of the physical product is calculated from table 1 to be 3.7 points +4 + 10% +5 + 30%. Then, as shown in table 2, when the evaluation result of the client is viewed, the "comprehensive star rating" is displayed as 4 stars. Similarly, the "comprehensive star-level evaluation" of the virtual goods and the service goods may refer to the aforementioned physical goods, and will not be described herein again.

According to the technical scheme provided by the embodiment of the disclosure, the scores of different types of commodities of a customer under different evaluation indexes can be accurately obtained through the evaluation template, and the comprehensive evaluation is calculated according to the scores of the different evaluation indexes.

Fig. 3 is a flowchart provided by an embodiment of the present disclosure for constructing an evaluation template of each type of goods according to the types of goods provided by an energy enterprise.

As shown in fig. 3, in some embodiments, building an evaluation template for each type of goods according to the type of goods offered by the energy enterprise includes:

s301, confirming whether an evaluation template exists under the commodity type in the database based on the commodity type and the application scene provided by the energy enterprise;

and S302, if the evaluation template does not exist under the type of the commodity, creating the evaluation template of the type of the commodity.

Specifically, the commodity type and the application scenario may uniquely determine an evaluation template, and creating the evaluation template is an application scenario in which the evaluation template may be set. For example, when an evaluation template of a physical commodity is created, the application scene may be set as a universal box, and then the evaluation template is only applicable to commodity evaluation of the universal box.

With continued reference to fig. 3, in some embodiments, determining whether an evaluation template exists under the type of the commodity in the database based on the type of the commodity provided by the energy enterprise and the application scenario further includes:

s303, if the evaluation template exists under the type of the commodity, determining whether an editing instruction is received;

and S304, if the editing instruction is received, editing the evaluation template based on the editing instruction to obtain the edited evaluation template.

Specifically, in the case where an evaluation template has been created for a certain type of commodity, the created evaluation template may be edited according to an editing instruction. For example, in an evaluation template of a physical commodity, evaluation indexes: the weights of the product quality, the distribution speed and the service attitude are defaulted to 60%, 10% and 30%, and when an editing instruction is received, the weights of the 3 evaluation indexes can be sequentially modified to 30%, 30% and 40%.

Specifically, the praise tags and the tags to be improved in the evaluation template can be added or deleted according to the editing instruction. In addition, a use scene of the evaluation template can be set, for example, an evaluation template with the use scene as a universal box is created under a physical commodity.

According to the technical scheme provided by the embodiment of the disclosure, the evaluation template for each type of commodity is edited, so that the evaluation template for the commodity can be updated in time according to the change of the commodity provided by the energy enterprise in practical application, and the evaluation of a client can be accurately obtained.

In addition, all the above optional technical solutions may be combined arbitrarily to form an optional embodiment of the present application, and are not described herein again.

It should be understood that, the sequence numbers of the steps in the foregoing embodiments do not imply an execution sequence, and the execution sequence of each process should be determined by its function and inherent logic, and should not constitute any limitation on the implementation process of the embodiments of the present disclosure.

The following system embodiments may be used to perform the method embodiments of the present disclosure. For details not disclosed in the embodiments of the system of the present disclosure, refer to the embodiments of the method of the present disclosure.

Fig. 4 is a schematic diagram of an energy enterprise commodity evaluation system according to an embodiment of the present disclosure, and as shown in fig. 4, the energy enterprise commodity evaluation system 400 includes: a product evaluation result acquisition device 401.

Specifically, referring to fig. 5, the commodity evaluation result acquisition device 401 includes:

the evaluation template construction model 501 is configured to construct an evaluation template of each type of commodity according to the types of commodities provided by the energy enterprises, wherein the types of the commodities comprise actual commodities, virtual commodities and service commodities, each type of commodity at least comprises one evaluation template, and each evaluation template corresponds to at least one application scene;

an evaluation template calling module 502 configured to call an evaluation template based on the type of the commodity and the application scenario in the service scenario, and send the evaluation template to the customer;

and an evaluation result acquisition module 503 configured to acquire an evaluation result of the client and save the evaluation result to the database.

In some embodiments, as shown in fig. 4, the energy enterprise commodity evaluation system 400 further includes: a database 402 and an interaction means 403. The database 402 is configured to store an evaluation template and an evaluation result; and an interaction device 403 configured to display the evaluation template to the customer, for the customer to input the evaluation result, and display the evaluation result.

Specifically, the product evaluation result obtaining device 401 may be a server providing various product evaluation services, for example, a background server receiving an evaluation structure sent by an interaction device establishing a communication connection with the server, and the background server may perform processing such as receiving and storing on the interaction device sent by the terminal device. The product evaluation result obtaining device 401 may be one server, may also be a server cluster composed of a plurality of servers, or may also be a cloud computing service center, which is not limited in this disclosure.

The database 402 may be hardware or software. When the database 402 is hardware, it may be a storage hard disk, a storage server, and the like. When the database is software, it may be installed in hardware as above, for example, a storage server with a database management system (DBMS) application installed thereon. In the disclosed embodiment, the database 402 may be used to store the evaluation results of the customer.

The interactive device 403 may be a terminal device, and the terminal device may be hardware or software. When the terminal device is hardware, it may be various electronic devices having a display screen and supporting communication with the server, including but not limited to smart phones, tablet computers, laptop portable computers, desktop computers, and the like; when the terminal device is software, it may be installed in the electronic device as above. The terminal device may be implemented as a plurality of software or software modules, or may be implemented as a single software or software module, which is not limited in the embodiments of the present disclosure. Further, various applications, such as a data processing application, a commodity evaluation application, an instant messaging tool, social platform software, a search-type application, a shopping-type application, and the like, may be installed on the terminal device.

Further, the product evaluation result acquisition device 401, the database 402, and the interaction device 403 may be connected to each other by communication via a network 404. The network 404 may be a wired network connected by a coaxial cable, a twisted pair and an optical fiber, or may be a wireless network that can interconnect various Communication devices without wiring, for example, Bluetooth (Bluetooth), Near Field Communication (NFC), Infrared (Infrared), and the like, which is not limited in the embodiment of the present disclosure.

It should be noted that specific types, numbers, and combinations of the product evaluation result obtaining device 401, the database 402, and the interaction device 403 may be adjusted according to actual requirements of an application scenario, and this is not limited in the embodiment of the present disclosure.

According to the technical scheme provided by the embodiment of the disclosure, an evaluation template of each type of commodity is constructed according to the types of commodities provided by an energy enterprise, wherein the types of the commodities comprise actual commodities, virtual commodities and service commodities, each type of commodity at least comprises one evaluation template, and each evaluation template corresponds to at least one application scene; under a business scene, calling an evaluation template based on the type of the commodity and an application scene, and sending the evaluation template to a client; the method comprises the steps of obtaining an evaluation result of a client and storing the evaluation result in a database, so that no matter which business scene is, an evaluation template set according to the type of the energy enterprise commodity can be called to request the client to evaluate the commodity or service provided by the enterprise, and the feedback of the client on the commodity provided by the energy enterprise can be accurately and quickly obtained.

Fig. 6 is a schematic diagram of a computer device 6 provided by an embodiment of the present disclosure. As shown in fig. 6, the computer device 6 of this embodiment includes: a processor 601, a memory 602, and a computer program 603 stored in the memory 602 and operable on the processor 601. The steps in the various method embodiments described above are implemented when the computer program 603 is executed by the processor 601. Alternatively, the processor 601 realizes the functions of each module/unit in the above-described apparatus embodiments when executing the computer program 603.

Illustratively, the computer program 603 may be partitioned into one or more modules/units, which are stored in the memory 602 and executed by the processor 601 to accomplish the present disclosure. One or more modules/units may be a series of computer program instruction segments capable of performing certain functions, which are used to describe the execution of computer program 603 in computer device 6.

The computer device 6 may be a desktop computer, a notebook, a palm computer, a cloud server, or other computer devices. Computer device 6 may include, but is not limited to, a processor 601 and a memory 602. Those skilled in the art will appreciate that fig. 6 is merely an example of a computer device 6 and is not intended to limit the computer device 6 and may include more or fewer components than shown, or some components may be combined, or different components, e.g., the computer device may also include input output devices, network access devices, buses, etc.

The Processor 601 may be a Central Processing Unit (CPU), other general purpose Processor, a Digital Signal Processor (DSP), an Application Specific Integrated Circuit (ASIC), a Field Programmable Gate Array (FPGA) or other Programmable logic device, discrete Gate or transistor logic device, discrete hardware component, or the like. A general purpose processor may be a microprocessor or the processor may be any conventional processor or the like.

The storage 602 may be an internal storage unit of the computer device 6, for example, a hard disk or a memory of the computer device 6. The memory 602 may also be an external storage device of the computer device 6, such as a plug-in hard disk provided on the computer device 6, a Smart Media Card (SMC), a Secure Digital (SD) Card, a Flash memory Card (Flash Card), and the like. Further, the memory 602 may also include both internal and external storage units of the computer device 6. The memory 602 is used for storing computer programs and other programs and data required by the computer device. The memory 602 may also be used to temporarily store data that has been output or is to be output.

It will be apparent to those skilled in the art that, for convenience and brevity of description, only the above-mentioned division of the functional units and modules is illustrated, and in practical applications, the above-mentioned function distribution may be performed by different functional units and modules according to needs, that is, the internal structure of the apparatus is divided into different functional units or modules, so as to perform all or part of the functions described above. Each functional unit and module in the embodiments may be integrated in one processing unit, or each unit may exist alone physically, or two or more units are integrated in one unit, and the integrated unit may be implemented in a form of hardware, or in a form of software functional unit. In addition, specific names of the functional units and modules are only for convenience of distinguishing from each other, and are not used for limiting the protection scope of the present application. The specific working processes of the units and modules in the system may refer to the corresponding processes in the foregoing method embodiments, and are not described herein again.

In the above embodiments, the descriptions of the respective embodiments have respective emphasis, and reference may be made to the related descriptions of other embodiments for parts that are not described or illustrated in a certain embodiment.

Those of ordinary skill in the art will appreciate that the various illustrative elements and algorithm steps described in connection with the embodiments disclosed herein may be implemented as electronic hardware or combinations of computer software and electronic hardware. Whether such functionality is implemented as hardware or software depends upon the particular application and design constraints imposed on the implementation. Skilled artisans may implement the described functionality in varying ways for each particular application, but such implementation decisions should not be interpreted as causing a departure from the scope of the present disclosure.

In the embodiments provided in the present disclosure, it should be understood that the disclosed apparatus/computer device and method may be implemented in other ways. For example, the above-described apparatus/computer device embodiments are merely illustrative, and for example, a division of modules or units, a division of logical functions only, an additional division may be made in actual implementation, multiple units or components may be combined or integrated with another system, or some features may be omitted, or not implemented. In addition, the shown or discussed mutual coupling or direct coupling or communication connection may be an indirect coupling or communication connection through some interfaces, devices or units, and may be in an electrical, mechanical or other form.

Units described as separate parts may or may not be physically separate, and parts displayed as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the units can be selected according to actual needs to achieve the purpose of the solution of the embodiment.

In addition, functional units in the embodiments of the present disclosure may be integrated into one processing unit, or each unit may exist alone physically, or two or more units are integrated into one unit. The integrated unit can be realized in a form of hardware, and can also be realized in a form of a software functional unit.

The integrated modules/units, if implemented in the form of software functional units and sold or used as separate products, may be stored in a computer readable storage medium. Based on such understanding, the present disclosure may implement all or part of the flow of the method in the above embodiments, and may also be implemented by a computer program to instruct related hardware, where the computer program may be stored in a computer readable storage medium, and when the computer program is executed by a processor, the computer program may implement the steps of the above methods and embodiments. The computer program may comprise computer program code, which may be in the form of source code, object code, an executable file or some intermediate form, etc. The computer readable medium may include: any entity or device capable of carrying computer program code, recording medium, usb disk, removable hard disk, magnetic disk, optical disk, computer Memory, Read-Only Memory (ROM), Random Access Memory (RAM), electrical carrier wave signals, telecommunications signals, software distribution medium, and the like. It should be noted that the computer readable medium may contain suitable additions or additions that may be required in accordance with legislative and patent practices within the jurisdiction, for example, in some jurisdictions, computer readable media may not include electrical carrier signals or telecommunications signals in accordance with legislative and patent practices.

The above examples are only intended to illustrate the technical solutions of the present disclosure, not to limit them; although the present disclosure has been described in detail with reference to the foregoing embodiments, it should be understood by those of ordinary skill in the art that: the technical solutions described in the foregoing embodiments may still be modified, or some technical features may be equivalently replaced; such modifications and substitutions do not substantially depart from the spirit and scope of the embodiments of the present disclosure, and are intended to be included within the scope of the present disclosure.

Claims

1. A method for acquiring commodity evaluation results of energy enterprises is characterized by comprising the following steps:

the method comprises the steps that an evaluation template of each type of commodity is constructed according to the types of the commodities provided by an energy enterprise, wherein the types of the commodities comprise actual commodities, virtual commodities and service commodities, each type of commodity at least comprises one evaluation template, and each evaluation template corresponds to at least one application scene;

under a business scene, calling the evaluation template based on the type of the commodity and an application scene, and sending the evaluation template to a client;

and obtaining the evaluation result of the client and storing the evaluation result in a database.

2. The method according to claim 1, wherein the evaluation template of the actual commodity comprises at least one evaluation index, and the evaluation index comprises at least: the product quality, the distribution speed and the service attitude, and the weight sum of the evaluation indexes is 100 percent;

and/or the evaluation template of the virtual commodity at least comprises one evaluation index, and the evaluation index at least comprises: the product quality and the service attitude, and the weight sum of the evaluation indexes is 100 percent;

and/or the evaluation template of the service commodity at least comprises one evaluation index, the evaluation index at least comprises service attitude, and the weight sum of the evaluation indexes is 100%.

3. The method of claim 2, wherein the evaluation index further comprises a label for approval and/or a label to be improved.

4. The method according to claim 1, wherein the energy enterprise commodity evaluation method further comprises:

and displaying the evaluation result based on the viewing request of the client.

5. The method according to any one of claims 1 to 4, wherein the building of the evaluation template of each type of commodity according to the types of commodities provided by the energy enterprises comprises the following steps:

determining whether an evaluation template exists under the type of the commodity in a database based on the type and the application scene of the commodity provided by an energy enterprise;

if no evaluation template exists under the type of the commodity, an evaluation template of the type of the commodity is created.

6. The method according to claim 5, wherein if an evaluation template exists under the type of the commodity, confirming whether an edit instruction is received;

and if an editing instruction is received, editing the evaluation template based on the editing instruction to obtain the edited evaluation template.

7. The energy enterprise commodity evaluation system is characterized by comprising a commodity evaluation result acquisition device, wherein the commodity evaluation result acquisition device comprises:

the system comprises an evaluation template building module, an evaluation template building module and an evaluation template matching module, wherein the evaluation template building module is configured to build an evaluation template of each type of commodity according to the types of commodities provided by an energy enterprise, the types of the commodities comprise actual commodities, virtual commodities and service commodities, each type of commodity at least comprises one evaluation template, and each evaluation template corresponds to at least one application scene;

the evaluation template calling module is configured to call the evaluation template based on the type of the commodity and the application scene under a business scene, and send the evaluation template to a client;

and the evaluation result acquisition module is configured to acquire the evaluation result of the client and store the evaluation result in a database.

8. The system of claim 7, wherein the energy enterprise commodity evaluation system further comprises:

a database configured to store the evaluation template and an evaluation result;

an interaction device configured to display the evaluation template to the customer, for the customer to input an evaluation result, and display the evaluation result.

9. A computer device comprising a memory, a processor and a computer program stored in the memory and executable on the processor, characterized in that the processor implements the steps of the method according to any one of claims 1 to 6 when executing the computer program.

10. A computer-readable storage medium, in which a computer program is stored which, when being executed by a processor, carries out the steps of the method according to any one of claims 1 to 6.