CN113609273A - Method and device for configuring mechanical speech technology, electronic equipment and storage medium - Google Patents
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Abstract
The invention relates to a method, a device, an electronic device and a storage medium for configuring machine talk, wherein the method comprises the following steps: acquiring a dictionary and/or clause in the dialect; labeling dictionaries and/or clauses; classifying different pronunciations corresponding to the dictionary and/or the clause to obtain a read entry of the alternative dictionary and/or the clause; determining an entry from the plurality of entries to replace the dictionary and/or clause in the grammar. According to the embodiment of the application, when the machine language configuration is carried out, the same language is defined as the language template containing the dictionary and/or the clause in the form of the label, the different languages corresponding to the dictionary and/or the clause are classified, and then the language template exists in the form of the vocabulary entry, and the vocabulary entry is determined to replace the dictionary and/or the clause in the language template from the multiple vocabulary entries, so that the workload of first configuration and later revision maintenance of the same kind of language is simplified, the machine language configuration is simpler and faster, the configured conversation effect is more flexible and diversified, and the man-machine conversation effect is enriched.
Description
Technical Field
The invention relates to the technical field of artificial intelligence, in particular to a method and a device for configuring a machine telephony, electronic equipment and a storage medium.
Background
Currently, for a conversation robot, multiple rounds of conversation interaction processes configured on a platform are supported. The core of the multi-turn dialog interaction is intent and dialog. The machine talk configuration of an intention node not only needs to configure the machine talk reply after the intention is hit, but also needs to configure the machine talk reply corresponding to different human reactions (such as speaking the same/similar intention, not hearing/requesting to repeat, silent/not speaking, abnormal/not understanding/out of range, etc.) after the machine talk reply is played. Therefore, for the same intention node, the configuration is needed to be many and have certain similarity. In order to make the machine skills non-mechanical and single, the current solution is to configure the skills individually for different situations and different rounds. Taking three dialogs per instance as an example, 10+ dialogs would need to be configured for each intended node.
The current mechanical speech configuration method is complicated, and the manual error rate is high; the operation revision is very troublesome and has huge workload; meanwhile, the playing effect is limited, and the playing mode is not separately set for partial fields or clauses in dialogs.
Disclosure of Invention
The invention provides a method and a device for configuring a machine language and an electronic device and a storage medium, which can solve the problems that the method for configuring the machine language and the technology is complicated and has high artificial error rate; the operation revision is very troublesome and has huge workload; meanwhile, the playing effect is limited, and the technical problems that a part of fields or clauses in dialogs are not supported to independently set the playing mode and the like are solved.
The technical scheme for solving the technical problems is as follows:
in a first aspect, an embodiment of the present invention provides a machine telephony configuration method, including:
acquiring a dictionary and/or clause in the dialect;
labeling the dictionary and/or clause;
classifying different pronunciations corresponding to the dictionary and/or the clause to obtain a plurality of entries for replacing the dictionary and/or the clause;
determining an entry from the plurality of entries to replace a dictionary and/or clause in the grammar.
In some embodiments, in one of the above-described methods of robotic surgery configuration,
the classifying the different expressions corresponding to the dictionary and the clause to obtain the entry replacing the dictionary and/or the clause comprises:
and classifying the similar or same semantic different expressions corresponding to the dictionary and/or the clause to obtain a plurality of entries for replacing the dictionary and/or the clause.
In some embodiments, a method of robotic surgery configuration described above,
further comprising: and when the wrongly-typed words appear in the dictionary and/or the clauses, revising the corresponding entry.
In some embodiments, a method of robotic surgery configuration described above,
further comprising: and when the dictionary and/or the clause need to be added with entries, adding corresponding entries.
In some embodiments, in one of the above-described methods of robotic surgery configuration,
the play modes of the entry at least comprise one or more of the following play modes: sequential broadcast, random broadcast, circular broadcast and fixed broadcast;
the playing conditions of the entry at least comprise one or more of the following playing conditions: first round playing, Nth round playing and on-hook playing.
In some embodiments, a method of robotic surgery configuration described above,
after determining that one entry replaces the dictionary and/or clause in the word technology from the plurality of entries, the method further comprises the following steps: optimizing the dialect.
In some embodiments, a method of robotic surgery configuration described above,
the manner of labeling the dictionary and/or clause is automatic labeling and/or manual labeling.
In a second aspect, an embodiment of the present invention further provides a machine talk configuration apparatus, including:
an acquisition module: the method is used for acquiring a dictionary and/or clause in the conversation;
a labeling module: for labeling the dictionary and/or clause;
a classification module: the vocabulary entry replacing device is used for classifying different pronunciations corresponding to the dictionary and/or the clause to obtain a plurality of vocabulary entries replacing the dictionary and/or the clause;
and a replacement module: for determining from the plurality of terms that an entry replaces a dictionary and/or clause in the lexicon.
In a third aspect, an embodiment of the present invention further provides an electronic device, including: a processor and a memory;
the processor is configured to perform a method of machine telephony configuration as described in any one of the above by calling a program or instructions stored in the memory.
In a fourth aspect, the present invention also provides a computer-readable storage medium storing a program or instructions for causing a computer to execute a method of configuring machine talk according to any one of the above-mentioned methods.
The invention has the beneficial effects that: the invention relates to a method, a device, an electronic device and a storage medium for configuring machine talk, wherein the method comprises the following steps: acquiring a dictionary and/or clause in the dialect; labeling dictionaries and/or clauses; classifying different pronunciations corresponding to the dictionary and/or the clause to obtain entries of a replacement dictionary and/or the clause; determining an entry from the plurality of entries to replace the dictionary and/or clause in the grammar. According to the embodiment of the application, when the machine language configuration is carried out, the same language is defined as the language template containing dictionaries and/or clauses in a labeled form, one template is multipurpose, different descriptions with the same type or the same semantics are classified, and then the template exists in the form of entries, one entry is determined from a plurality of entries to replace the dictionaries and/or clauses in the language template, so that the workload of first configuration and later revision maintenance of the same type of language is simplified, the machine language configuration is simpler and quicker, the configured conversation effect is more flexible and diversified, and the man-machine conversation effect is enriched.
Drawings
FIG. 1 is a diagram of a method for configuring a machine telephony system according to an embodiment of the present invention;
FIG. 2 is a diagram of a robotic placement machine provided in accordance with an embodiment of the present invention;
fig. 3 is a schematic block diagram of an electronic device according to an embodiment of the present invention.
Detailed Description
The principles and features of this invention are described below in conjunction with the following drawings, which are set forth by way of illustration only and are not intended to limit the scope of the invention.
In order that the above objects, features and advantages of the present application can be more clearly understood, the present disclosure will be further described in detail with reference to the accompanying drawings and examples. It is to be understood that the embodiments described are only a few embodiments of the present disclosure, and not all embodiments. The specific embodiments described herein are merely illustrative of the disclosure and are not limiting of the application. All other embodiments that can be derived by one of ordinary skill in the art from the description of the embodiments are intended to be within the scope of the present disclosure.
It is noted that, in this document, relational terms such as "first" and "second," and the like, may be used solely to distinguish one entity or action from another entity or action without necessarily requiring or implying any actual such relationship or order between such entities or actions.
Fig. 1 is a first diagram of a method for configuring a machine telephony system according to an embodiment of the present invention.
In a first aspect, with reference to fig. 1, an embodiment of the present invention provides a method for configuring a machine talk, including four steps S101 to S104:
s101: a dictionary and/or clause in speech is obtained.
Specifically, in the embodiment of the present application, a sentence is taken as an example to describe the words, dictionaries and clauses in the present application, such as: the word "do you, here the Beijing Bank Credit card center, ask you for a woman? "the dictionary and/or clause in the word may be" here, "asking for a question".
S102: labeling the dictionary and/or clause.
Specifically, in the embodiment of the present application, the dialect is "do you like, here, the beijing bank credit card center, ask you for a woman? "the dictionary and/or clause in the word may be" here "or" ask ", and" here "or" ask "is labeled.
S103: and classifying different pronunciations corresponding to the dictionary and/or the clause to obtain an entry replacing the dictionary and/or the clause.
Specifically, in the embodiment of the present application, different expressions corresponding to "here is" and "ask" are categorized to obtain terms for replacing "here is" and "ask", such as: the term "here is" this is "," i here is "and" i this is "etc., and the term" ask "is" not asking for a question "," disturb you asking for a question "," ask for a question "," disturb asking for a question "," ask for a question ", and" troublesome asking for a question ", etc.
S104: determining an entry from the plurality of entries to replace a dictionary and/or clause in the grammar.
Specifically, in the embodiment of the present application, for example, from "here is" the corresponding entry is "this is", "i is here" and "i is" this is "confirm" i is "replace" here is ", from" asking "the corresponding entry is" do not mean ask for question "," disturb you ask for question "," disturb asking for ask for question "," ask for question "and" trouble ask for question "confirm" do not mean ask for question "replace" ask for question ", get the word" good ", i is this is beijing bank credit card center, do you mean ask for you a woman? ".
It should be understood that other terms in the embodiment of the present application may be replaced, and determining one term from the plurality of terms to replace the dictionary and/or the clause in the dialect not only simplifies the workload of first configuration and later revision maintenance of the same type of dialect, but also makes the configuration of the machine dialect simpler and faster, and makes the configured dialog effect more flexible and diversified, and enriches the man-machine dialog effect.
In some embodiments, in one of the above-described methods of robotic surgery configuration,
the classifying the different expressions corresponding to the dictionary and the clause to obtain the entry replacing the dictionary and/or the clause comprises:
and classifying the similar or same semantic different expressions corresponding to the dictionary and/or the clause to obtain a plurality of entries for replacing the dictionary and/or the clause.
Specifically, in the embodiment of the present application, the terms such as "here is" are "this is", "i is" here ", and" i is "this is"; "this is", "I am here" and "I this is" here "corresponding to a similar or different statement of the same semantics. The terms corresponding to the question are 'question asking without good meaning', 'ask you for question', 'ask for a question with disturbance', 'ask for a question' and 'ask for a question'; the terms "ask for question with bad meaning", "disturb you't ask for question", "disturb asking for question", "ask for question" and "ask for question" are different expressions of the same category or the same semantic meaning corresponding to "ask for question".
In some embodiments, a method of robotic surgery configuration described above,
further comprising: and when the wrongly-typed words appear in the dictionary and/or the clauses, revising the corresponding entry.
Specifically, in the embodiment of the present application, if "here is" there is ", the inside is the wrongly written word, and" there is "the entry corresponding to" there is "this is", "i is here", and "here is", the "there is" here is "by revising" this is "here is", so that the revising of the wrongly written word is also simple and fast.
It should be appreciated that after correcting mistyped words, an entry may be determined from the plurality of entries to replace the dictionary and/or clause in the grammar.
In some embodiments, a method of robotic surgery configuration described above,
further comprising: and when the dictionary and/or the clause need to be added with entries, adding corresponding entries.
Specifically, in the embodiment of the present application, if the corresponding entry is required to be added, the entry is directly added, so that the addition of the corresponding entry is also simple and fast.
It should be appreciated that upon adding a corresponding entry, an entry may be determined from the plurality of entries to replace a dictionary and/or clause in the grammar.
In some embodiments, in one of the above-described methods of robotic surgery configuration,
the play modes of the entry at least comprise one or more of the following play modes: sequential broadcast, random broadcast, circular broadcast and fixed broadcast;
the playing conditions of the entry at least comprise one or more of the following playing conditions: first round playing, Nth round playing and on-hook playing.
Specifically, in the embodiment of the present application, for example, one entry is determined from the plurality of entries to replace the dictionary and/or the clause in the word, for example, one entry is determined from a plurality of entries, such as "question asking without good meaning", "ask you for question", "ask asking", "trouble asking", and "asking", and the one entry may be replaced by "question asking without good meaning", "ask you for question", "ask asking", "ask bother asking", "ask for trouble", and "asking", which are sequentially played, randomly played, cyclically played, and fixedly played, and the like, taking the sequential play as an example:
the first play is "do you good, i am the credit card center of Beijing Bank, do you bad ask you for a lady? "play for the second time is" do you good, i am the credit card center of Beijing Bank, do you disturb you ask you if you are a woman? "play for the third time is" do you good, i am the credit card center of Beijing Bank, ask you for a question about how do you be a woman? "play for the fourth time is" do you good, i am the credit card center of Beijing Bank, do not disturb asking you for a woman? "play for the fifth time is" good, i am the credit card center of Beijing Bank, ask you for a woman? "play for the sixth time is" do you good, i am the credit card center of Beijing Bank, do you a woman in trouble asking? "play for the seventh time is" good you, i am the credit card center of Beijing Bank, ask you for a woman? "
It should be understood that the flexible playing modes such as sequential playing, random playing, circular playing and fixed playing are set, so that the dialect configuration is more flexible and the user experience is better.
Specifically, in the embodiment of the application, the playing conditions of the vocabulary entry, such as the first round playing, the nth round playing and the pre-on-hook playing, can be flexibly determined, so that the configuration of the dialect is more flexible, and the user experience is further improved.
In some embodiments, a method of robotic surgery configuration described above,
after determining that one entry replaces the dictionary and/or clause in the word technology from the plurality of entries, the method further comprises the following steps: optimizing the dialect.
Specifically, the optimization in the embodiment of the present application may be, for example, to a VIP client, in welcome speaking, adding "respected ladies, and a VIP line serves you. … … "; optimization may also be changing the instigation phrase to a more closed one such as "ask for a question to help you now? "change to" is now your work, good bar? Do you have this, can? "and the like.
In some embodiments, a method of robotic surgery configuration described above,
the manner of labeling the dictionary and/or clause is automatic labeling and/or manual labeling.
Specifically, in the embodiment of the application, not only is the manpower saved by an automatic labeling mode, but also the accuracy of labeling is improved, manual labeling can be used for labeling in some special scenes, and a mode of combining automatic labeling and manual labeling can also be adopted for labeling, and the labeling mode can be flexibly determined according to a specific implementation mode, and the protection scope of the invention is not limited by the mode.
Fig. 2 is a diagram of a mechanical speech configuration apparatus according to an embodiment of the present invention.
In a second aspect, an embodiment of the present invention further provides a machine telephony deployment apparatus, which, with reference to fig. 2, includes:
the acquisition module 201: the method is used for acquiring a dictionary and/or clause in the conversation;
specifically, in the embodiment of the present application, a sentence is taken as an example to describe the words, dictionaries and clauses in the present application, such as: the dialect obtained by the obtaining module 201 is "do you like you, here, the beijing bank credit card center, ask you for a woman? "the dictionary and/or clause in the word may be" here, "asking for a question".
The labeling module 202: for labeling the dictionary and/or clause;
specifically, in the embodiment of the present application, the dialect is "do you like, here, the beijing bank credit card center, ask you for a woman? "the dictionary and/or clause in the dialect can be" here is "ask" and the annotation module 202 annotates "here is" ask ".
The classification module 203: the vocabulary entry is used for classifying different pronunciations corresponding to the dictionary and/or the clause to obtain a vocabulary entry replacing the dictionary and/or the clause;
specifically, in the embodiment of the present application, the classifying module 203 classifies different expressions corresponding to "here is" and "ask" to obtain terms for replacing "here is" and "ask", such as: the term "here is" this is "," i here is "and" i this is "etc., and the term" ask "is" not asking for a question "," disturb you asking for a question "," ask for a question "," disturb asking for a question "," ask for a question ", and" troublesome asking for a question ", etc.
The replacement module 204: for determining from the plurality of terms that an entry replaces a dictionary and/or clause in the lexicon.
Specifically, in the embodiment of the present application, if the replacement module 204 determines that the entry corresponding to "here is" this is "," i is here "and" i is here "this is" replacement ", the entry corresponding to" asking "is" bad meaning ask for question "," disturb you ask for question "," disturb asking for ask for question "," ask for question "and" trouble ask for question "determines that" do not mean asking for question "replace" ask for question ", i.e. get a word" good ", i.e. this is the credit card center in beijing bank, and does not mean that you ask for question a woman? ".
In a third aspect, an embodiment of the present invention further provides an electronic device, including: a processor and a memory;
the processor is configured to perform a method of machine telephony configuration as described in any one of the above by calling a program or instructions stored in the memory.
In a fourth aspect, the present invention also provides a computer-readable storage medium storing a program or instructions for causing a computer to execute a method of configuring machine talk according to any one of the above-mentioned methods.
Fig. 3 is a schematic block diagram of an electronic device provided by an embodiment of the present disclosure.
As shown in fig. 3, the electronic apparatus includes: at least one processor 301, at least one memory 302, and at least one communication interface 303. The various components in the electronic device are coupled together by a bus system 304. A communication interface 303 for information transmission with an external device. It will be appreciated that the bus system 304 is used to enable communications among the components. The bus system 304 includes a power bus, a control bus, and a status signal bus in addition to a data bus. For clarity of illustration, the various buses are labeled as bus system 304 in fig. 3.
It will be appreciated that the memory 302 in this embodiment can be either volatile memory or nonvolatile memory, or can include both volatile and nonvolatile memory.
In some embodiments, memory 302 stores the following elements, executable units or data structures, or a subset thereof, or an expanded set thereof: an operating system and an application program.
The operating system includes various system programs, such as a framework layer, a core library layer, a driver layer, and the like, and is used for implementing various basic services and processing hardware-based tasks. The application programs, including various application programs such as a Media Player (Media Player), a Browser (Browser), etc., are used to implement various application services. The program for implementing any one of the methods for configuring machine telephony provided by the embodiments of the present application may be included in an application program.
In the embodiment of the present application, the processor 301 is configured to execute the steps of the embodiments of the machine language configuration method provided by the embodiments of the present application by calling a program or an instruction stored in the memory 302, which may be, in particular, a program or an instruction stored in an application program.
Obtaining a labeled data set, the data set comprising: the text sample and an entity label corresponding to the text sample;
acquiring a dictionary and/or clause in the dialect;
labeling the dictionary and/or clause;
classifying different pronunciations corresponding to the dictionary and/or the clause to obtain an entry replacing the dictionary and/or the clause;
determining an entry from the plurality of entries to replace a dictionary and/or clause in the grammar.
Any one of the methods for configuring a machine language provided by the embodiments of the present application may be applied to the processor 301, or implemented by the processor 301. The processor 301 may be an integrated circuit chip having signal processing capabilities. In implementation, the steps of the above method may be performed by integrated logic circuits of hardware or instructions in the form of software in the processor 301. The Processor 301 may be a general-purpose Processor, a Digital Signal Processor (DSP), an Application Specific Integrated Circuit (ASIC), an off-the-shelf Programmable Gate Array (FPGA) or other Programmable logic device, discrete Gate or transistor logic device, or discrete hardware components. A general purpose processor may be a microprocessor or the processor may be any conventional processor or the like.
The steps of any one of the methods of the method for configuring a machine language provided by the embodiments of the present application may be directly implemented by a hardware decoding processor, or implemented by a combination of hardware and software units in the decoding processor. The software elements may be located in ram, flash, rom, prom, or eprom, registers, among other storage media that are well known in the art. The storage medium is located in the memory 302, and the processor 301 reads the information in the memory 302 and performs the steps of a mechanical speech configuration method in combination with the hardware.
Those skilled in the art will appreciate that although some embodiments described herein include some features included in other embodiments instead of others, combinations of features of different embodiments are meant to be within the scope of the application and form different embodiments.
Those skilled in the art will appreciate that the description of each embodiment has a respective emphasis, and reference may be made to the related description of other embodiments for those parts of an embodiment that are not described in detail.
Although the embodiments of the present application have been described in conjunction with the accompanying drawings, those skilled in the art will be able to make various modifications and variations without departing from the spirit and scope of the application, and such modifications and variations are included in the specific embodiments of the present invention as defined in the appended claims, but the scope of the present invention is not limited thereto, and any person skilled in the art can easily conceive of various equivalent modifications and substitutions within the technical scope of the present disclosure, and these modifications and substitutions are intended to be included in the scope of the present invention. Therefore, the protection scope of the present invention shall be subject to the protection scope of the claims.
While the invention has been described with reference to specific embodiments, it will be understood by those skilled in the art that various changes in form and details may be made therein without departing from the spirit and scope of the invention as defined by the appended claims. Therefore, the protection scope of the present invention shall be subject to the protection scope of the claims.
Claims (10)
1. A method of machine telephony deployment, comprising:
acquiring a dictionary and/or clause in the dialect;
labeling the dictionary and/or clause;
classifying different pronunciations corresponding to the dictionary and/or the clause to obtain a plurality of entries for replacing the dictionary and/or the clause;
determining an entry from the plurality of entries to replace a dictionary and/or clause in the grammar.
2. A method of machine telephony deployment according to claim 1,
the classifying the different expressions corresponding to the dictionary and the clause to obtain a plurality of entries replacing the dictionary and/or the clause comprises:
and classifying the similar or same semantic different expressions corresponding to the dictionary and/or the clause to obtain a plurality of entries for replacing the dictionary and/or the clause.
3. The method of claim 1, further comprising: and when the wrongly-typed words appear in the dictionary and/or the clauses, revising the corresponding entry.
4. The method of claim 1, further comprising: and when the dictionary and/or the clause need to be added with entries, adding corresponding entries.
5. A method of machine telephony deployment according to claim 1,
the play modes of the entry at least comprise one or more of the following play modes: sequential broadcast, random broadcast, circular broadcast and fixed broadcast;
the playing conditions of the entry at least comprise one or more of the following playing conditions: first round playing, Nth round playing and on-hook playing.
6. The method of claim 1, wherein determining an entry from the plurality of entries to replace a dictionary and/or clause in the utterance further comprises: optimizing the dialect.
7. A machine language configuration method according to claim 1, characterized in that said way of labelling said dictionaries and/or clauses is automatic labelling and/or manual labelling.
8. A robotic speech configuration device, comprising:
an acquisition module: the method is used for acquiring a dictionary and/or clause in the conversation;
a labeling module: for labeling the dictionary and/or clause;
a classification module: the vocabulary entry replacing device is used for classifying different pronunciations corresponding to the dictionary and/or the clause to obtain a plurality of vocabulary entries replacing the dictionary and/or the clause;
and a replacement module: for determining from the plurality of terms that an entry replaces a dictionary and/or clause in the lexicon.
9. An electronic device, comprising: a processor and a memory;
the processor is operable to perform a machine telephony configuration method of any of claims 1 to 7 by calling a program or instructions stored by the memory.
10. A computer-readable storage medium storing a program or instructions for causing a computer to perform a machine vision configuration method as claimed in any one of claims 1 to 7.
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