CN113592566A - Enterprise IT operation and maintenance service quotation method and digital SaaS quotation system - Google Patents
Enterprise IT operation and maintenance service quotation method and digital SaaS quotation system Download PDFInfo
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Abstract
The invention discloses an enterprise IT operation and maintenance service quotation method and a digital SaaS quotation system, wherein the method comprises the following steps: acquiring an equipment list of an enterprise IT equipment maintenance service item; traversing a maintenance service standard quotation table, and searching the standard quotation of each device in the device list; performing coefficient weighting of a first influence factor and coefficient weighting of a second influence factor on the standard quotation to generate actual quotation of each equipment maintenance service; and calculating the sum of the actual quotations of each equipment maintenance service in the equipment list, and taking the sum of the actual quotations as a first comprehensive quotation of the enterprise IT equipment maintenance service item. The method and the system perform coefficient weighting of the first influence factor and coefficient weighting of the second influence factor on the standard quotation of each device, so that the quotation of the enterprise IT device maintenance service project is accurate to each specific device, the comprehensive quotation of the whole project is more precise and definite, and the fairness and the reasonability are ensured.
Description
Technical Field
The invention belongs to the technical field of quotation, and particularly relates to an enterprise IT operation and maintenance service quotation method and a digital SaaS quotation system.
Background
Enterprise IT (Internet Technology ) equipment maintenance service refers to: under the condition that the enterprise is lack of the internal full-time IT maintenance personnel, the enterprise transmits the IT outsourcing service flow of the enterprise, including the maintenance work of all office hardware, networks and peripherals to a company specialized in IT maintenance to carry out all-around maintenance. The provider of the IT maintenance service provides various IT maintenance services for users of the IT maintenance service based on a service level agreement, and service quality indexes corresponding to different service levels are important components of the service level agreement. The service quality index represents the quality of the IT maintenance service provided by the service provider. Therefore, providing true and fair quotes for IT maintenance services of different service levels and/or different quality of service indicators is of great significance to enterprises.
There are many factors that affect IT maintenance service offers, such as: personnel and technical costs, equipment costs and risks; however, the existing quotation scheme cannot accurately evaluate how the influencing factors influence the IT equipment maintenance service and the weight of the influencing factors, so that an effective scheme for accurately quotating the IT equipment maintenance service is still lacked in the quotation field of the IT equipment maintenance service.
Disclosure of Invention
The invention aims to provide an enterprise IT operation and maintenance service quotation method and a digital SaaS quotation system, which are used for solving at least one problem in the prior art.
In order to achieve the purpose, the invention adopts the following technical scheme:
in a first aspect, the present invention provides a method for quoting an enterprise IT operation and maintenance service, including:
acquiring an equipment list of an enterprise IT equipment maintenance service item;
traversing a maintenance service standard quotation table, and searching the standard quotation of each device in the device list;
performing coefficient weighting of a first influence factor and coefficient weighting of a second influence factor on the standard quotation to generate actual quotation of each equipment maintenance service;
and calculating the sum of the actual quotations of each equipment maintenance service in the equipment list, and taking the sum of the actual quotations as a first comprehensive quotation of the enterprise IT equipment maintenance service item.
In one possible design, the standard quote is weighted by the coefficient of the first influence factor and the coefficient of the second influence factor, and the calculation formula for generating the actual quote of each equipment maintenance service is as follows:
the actual offer of each device maintenance service is the standard offer of each device { first weight + coefficient of first influencing factor + second weight + coefficient of second influencing factor };
wherein the first weight + the second weight is 1.
In one possible design, the first influencing factor is a conventional factor influencing an enterprise IT equipment maintenance service project, and the first influencing factor comprises one or more of the following influencing factors: region, service level, service period and industry.
In one possible design, the second influencing factor is a hardware quantity factor and a market factor of the enterprise IT equipment, and the hardware quantity factor comprises one or more of the following combinations of influencing factors: scale, driver number, CPU number, memory number, storage capacity and storage expansion cabinet number; the market factors include a combination of one or more of the following: market inventory, equipment failure rate, equipment grade, and time to market.
In one possible design, the method further includes:
and performing coefficient weighting of a third influence factor on the first comprehensive quoted price to generate a second comprehensive quoted price of the enterprise IT equipment maintenance service item.
In one possible design, the first composite quote is weighted by the coefficient of the third influence factor, and the calculation formula for generating the second composite quote of the enterprise IT equipment maintenance service item is as follows:
a coefficient of a third influencing factor, a third weight, and a second composite offer;
wherein the value of the third weight is 1.
In one possible design, the third influencing factor is an influencing factor of the enterprise IT equipment maintenance service project as a whole, and the third influencing factor comprises a concentration degree and/or a homogeneity degree.
In a second aspect, the present invention provides a digital SaaS quotation system, including:
the equipment list acquisition module is used for acquiring an equipment list of an enterprise IT equipment maintenance service project;
the standard quotation acquisition module is used for traversing a maintenance service standard quotation table and searching the standard quotation of each device in the device list;
the actual quotation generation module is used for weighting the coefficient of the first influence factor and the coefficient of the second influence factor on the standard quotation to generate the actual quotation of each equipment maintenance service;
and the first comprehensive quotation generation module is used for calculating the sum of the actual quotation of each equipment maintenance service in the equipment list and taking the sum of the actual quotation as the first comprehensive quotation of the enterprise IT equipment maintenance service item.
In one possible design, when the standard quote is subjected to coefficient weighting of the first influencing factor and coefficient weighting of the second influencing factor to generate an actual quote of each equipment maintenance service, the actual quote generation module is specifically configured to:
the actual offer of each device maintenance service is the standard offer of each device { first weight + coefficient of first influencing factor + second weight + coefficient of second influencing factor };
wherein the first weight + the second weight is 1.
In one possible design, the first influencing factor is a conventional factor influencing an enterprise IT equipment maintenance service project, and the first influencing factor comprises one or more of the following influencing factors: region, service level, service period and industry.
In one possible design, the second influencing factor is a hardware quantity factor and a market factor of the enterprise IT equipment, and the hardware quantity factor comprises one or more of the following combinations of influencing factors: scale, driver number, CPU number, memory number, storage capacity and storage expansion cabinet number; the market factors include a combination of one or more of the following: market inventory, equipment failure rate, equipment grade, and time to market.
In one possible design, the system further includes:
and the second comprehensive quotation generation module is used for weighting the coefficient of a third influence factor of the first comprehensive quotation to generate a second comprehensive quotation of the enterprise IT equipment maintenance service item.
In one possible design, when the first comprehensive offer is weighted by a coefficient of a third influence factor to generate a second comprehensive offer of the enterprise IT device maintenance service item, the second comprehensive offer generation module is specifically configured to:
a coefficient of a third influencing factor, a third weight, and a second composite offer;
wherein the value of the third weight is 1.
In one possible design, the third influencing factor is an influencing factor of the enterprise IT equipment maintenance service project as a whole, and the third influencing factor comprises a concentration degree and/or a homogeneity degree.
In a third aspect, the present invention provides a computer apparatus comprising: the system comprises a memory, a processor and a transceiver which are sequentially connected in communication, wherein the memory is used for storing a computer program, the transceiver is used for transceiving messages, and the processor is used for reading the computer program and executing the enterprise IT operation and maintenance service quotation method according to any one of the first aspect.
In a fourth aspect, the present invention provides a computer-readable storage medium having stored thereon instructions which, when executed on a computer, perform the enterprise IT operation and maintenance service quotation method according to any one of the first aspect.
In a fifth aspect, the present invention provides a computer program product comprising instructions which, when run on a computer, cause the computer to perform the enterprise IT operation and maintenance service offering method according to any of the first aspects.
Has the advantages that:
1. the method comprises the steps of obtaining an equipment list of an enterprise IT equipment maintenance service project; then searching the standard quotation of each device in the device list; then, carrying out coefficient weighting of a first influence factor and coefficient weighting of a second influence factor on the standard quotation to generate actual quotation of each equipment maintenance service; and finally, calculating the sum of the actual quotations of each equipment maintenance service in the equipment list, and taking the sum of the actual quotations as a first comprehensive quotation of the enterprise IT equipment maintenance service item. The method fully considers the influence of the first influence factor and the second influence factor on the actual quotation of each device, and performs coefficient weighting of the first influence factor and coefficient weighting of the second influence factor on the standard quotation of each device, so that the quotation of the maintenance service of the IT equipment of the enterprise is accurate to each specific device, the comprehensive quotation of the maintenance service project of the IT equipment of the whole enterprise is more precise and definite, and the fairness and the rationality are ensured.
2. According to the invention, the coefficient weighting of the third influence factor is carried out on the first comprehensive quotation, so that the accuracy, the fairness and the rationality of the whole quotation of the whole project are further optimized by considering the whole influence factor of the enterprise IT equipment maintenance service project on the basis of obtaining the sum of the actual quotations of all the devices.
Drawings
FIG. 1 is a flow chart of a method for quoting an enterprise IT operation and maintenance service in the present invention;
fig. 2 is a block diagram of a digital SaaS quotation system according to the present invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the embodiments of the present disclosure more clear, the technical solutions in the embodiments of the present disclosure will be clearly and completely described below with reference to the drawings in the embodiments of the present disclosure, and it is obvious that the described embodiments are some, but not all embodiments of the present disclosure. All other embodiments, which can be obtained by a person skilled in the art without inventive step based on the embodiments in the present description, belong to the protection scope of the present invention.
Examples
In a first aspect, as shown in fig. 1, the present invention provides a method for quoting an enterprise IT operation and maintenance service, including but not limited to steps S101 to S104.
S101, acquiring an equipment list of an enterprise IT equipment maintenance service project;
IT should be noted that the enterprise IT equipment maintenance service item refers to: under the condition that the enterprise is lack of the internal full-time IT maintenance personnel, the enterprise transmits the IT outsourcing service flow of the enterprise, including the maintenance work of all office hardware, networks and peripherals to a company specialized in IT maintenance to carry out all-around maintenance. The provider of the IT maintenance service provides various IT maintenance services for users of the IT maintenance service based on a service level agreement, and service quality indexes corresponding to different service levels are important components of the service level agreement. The service quality index represents the quality of the IT maintenance service provided by the service provider.
The device list includes a hardware device list (including a manufacturer, a device family, a device model, and the like) and a software device list (for example, a manufacturer, a device family, a device model, a device class, and the like), which is not limited specifically.
S102, traversing a maintenance service standard quotation table, and searching for the standard quotation of each device in the device list;
it should be noted that the system stores a basic maintenance service quotation table in advance, and can obtain the standard quotation of each device by looking up the standard quotation table.
S103, performing coefficient weighting of a first influence factor and coefficient weighting of a second influence factor on the standard quotation to generate actual quotation of each equipment maintenance service;
in step S103, the standard quote is weighted by the coefficient of the first influencing factor and the coefficient of the second influencing factor, and a calculation formula for generating an actual quote for each equipment maintenance service is as follows:
the actual offer of each device maintenance service is the standard offer of each device { first weight + coefficient of first influencing factor + second weight + coefficient of second influencing factor };
wherein the first weight + the second weight is 1.
IT should be noted that the first influencing factor refers to a traditional factor that influences the maintenance service of the IT equipment of the enterprise, and includes one or a combination of the following influencing factors: region, service level, service period and industry. Wherein, the region refers to the location of the equipment service; the service level refers to service levels corresponding to devices with different response timeliness; the service period refers to the starting and ending time of an enterprise IT equipment maintenance service project; the industry refers to the industry in which customers are to be served, such as finance, foreign materials, energy, transportation, telecommunication, government, manufacturing, internet, media, real estate, and education, etc.
It should be noted that, the coefficient of the first influencing factor refers to a coefficient value corresponding to the first influencing factor when the first influencing factor is used as a parameter for calculating an actual quoted price of each equipment maintenance service, and a specific calculation method is as follows:
1) calculating coefficients of the regional factors:
according to the different cities of service, different regional service coefficients are drawn up, such as: the coefficient for the first line city is 1, the coefficient for the new first line city is 1.05, the coefficient for the second line city is 1.1, the coefficient for the third line city is 1.15, the coefficient for the fourth line city is 1.2, and the coefficient for the fifth line city is 1.3. Of course, it is understood that the setting of the region service coefficient may also be set according to specific situations, and is not limited to the foregoing value-taking manner, which is not described herein again.
2) Coefficient calculation for service level:
in the present embodiment, three service levels are set, including advanced services, standard services, and basic services; wherein the coefficient of the premium service is 1.5, the coefficient of the standard service is 1.2, and the coefficient of the base service is 1. It is understood that the classification of the service level and the coefficient setting may also be set according to a specific application, and are not limited to the foregoing manner, and are not described herein again.
3) Coefficient calculation for service period:
the calculation unit of the service period of the project contract is year, so that the actual starting and ending time of the project can be converted into the service period coefficient in year when the service period coefficient is calculated.
4) And (3) calculating coefficients of the industry:
different pricing of the equipment can be set according to different industries of the customers, because the same equipment can have different selling prices in different industries and the customers in different industries have different consumption capacities. For example: the education industry coefficient may be set to 0.7, the operator industry coefficient may be set to 1, the manufacturing industry coefficient may be set to 1.1, the internet coefficient may be set to 1.2, the government coefficient may be set to 1.3, the traffic industry coefficient may be set to 1.3, the medical industry coefficient may be set to 1.5, the new energy industry coefficient may be set to 1.5, and the financial industry coefficient may be set to 2. It is understood that the classification and coefficient setting in the industry may also be set according to specific application, and are not limited to the foregoing manner, and will not be described herein again.
IT should be noted that the second influencing factor is a hardware quantity factor and a market factor of the IT device, and the hardware quantity factor includes one or more of the following combinations of influencing factors: scale, driver number, CPU number, memory number, storage capacity and storage expansion cabinet number; the market factors include a combination of one or more of the following: market inventory, equipment failure rate, equipment grade, and time to market.
It should be noted that the coefficient of the second influence factor refers to a corresponding parameter value when the second influence factor is used as a parameter for calculating an actual quoted price of each equipment maintenance service, and a specific calculation method is as follows:
1) coefficient calculation for scale:
since the greater the number of devices in a project contract, the lower the overall price quote may be. For example, in a project contract, if there is only one IBM3550 (server), the annual service offer is 1500 dollars; however, if there are 100 IBM3550 in the project contract, each service offer may drop to 1100 dollars; if there are 3000 IBM3550 in the project contract, the service quote per can be reduced to 800 dollars; if there are 10000 IBM3550 in the project contract, the service quote for each may drop to 500 dollars.
Based on the above example, IT can be found that the scale coefficient is a decreasing function of the IT equipment, fitting or interpolating is performed according to known data, and an influence function f (x) of the equipment quantity on the price can be calculated, where x is the equipment quantity, and then the scale coefficient is f (x)/the equipment maintenance unit price (i.e. 1500 yuan in the above example), and based on simulation software, f (x) can be obtained by fitting and is an exponential function, then:
f(x)＝a*exp(b*x)+c*exp(d*x)；
wherein, a is 529, b is-0.01419, c is 978.5, and d is-6.714 e-005.
2) Calculation of market stock coefficients:
when the market inventory is known, if the plant has been shut down, the coefficient for market inventory is set to 1.2; otherwise, since the market stock coefficient and the stock are in a piecewise function relationship, the cases that the stock is small and large and between the two need to be considered, then:
if the inventory is less than M1, the factor is set to 1.1; if the inventory is [ M1, M2], setting the coefficient as [1,1.1 ]; if the inventory > M2, the coefficient is set to 1; wherein said M1 may take a value of 5000, said M2 may take a value of 1000000; when the stock is [ M1, M2], the function relation between the equipment number x and the stock coefficient f (x) is a linear decreasing relation, and then:
f (x) p1 x + p 2; wherein p1 is-1.005 e-007, and p2 is 1.101.
3) Calculating coefficients of equipment grades:
according to different manufacturers, different models and different series, different equipment grades can be divided into a high end, a middle end and a low end, wherein the coefficient of the high-end equipment is set to be 1.2, the coefficient of the middle-end equipment is set to be 1.1, and the coefficient of the low-end equipment is set to be 1.0; of course, it is understood that the classification of the device class and the setting of the coefficient may also be set according to a specific application, and are not limited to the above manner, and are not described herein again.
4) And (3) calculating a coefficient of the equipment failure rate:
if the historical failure rate of the equipment in the project contract is higher and the number of maintenance times is larger, the corresponding service quote is also higher. Under the condition that the failure rate of the equipment is known, the coefficient of the failure rate of the equipment and the failure rate of the equipment are in a piecewise function relationship, and the conditions that the failure rate is small and large and is between the small and large are respectively considered, then:
if the equipment failure rate is less than 0.1%, the equipment failure rate coefficient is set to be 1; if the equipment failure rate is 0.1% -10%, the equipment failure rate coefficient is set to [1,1.2 ]; if the equipment failure rate is larger than 10%, the equipment failure rate coefficient is set to be 1.2; when the equipment failure rate is 0.1% -10%, the coefficient f (x) of the equipment failure rate and the equipment failure rate x are linear increasing functions, and then:
f (x) p1 x + p 2; wherein p1 is 2.02, and p2 is 0.998.
5) Coefficient calculation for time to market:
generally, equipment which is just on the market for three years is not easy to obtain spare parts, so that the service price is high; devices that are three to seven years on the market, with service offers at a lower level; the device service offers will also be high for seven to ten years on the market; for devices that are more than ten years on the market, the service quotes can be very high. Wherein, the time-to-market coefficient and the time-to-market T are in a piecewise function relationship. Then:
t is less than or equal to 3 and 365, and the coefficient is set to be 1.05;
3, T is less than or equal to 7, 365, and the coefficient is set to be 1;
7, T is less than or equal to 10, 365, and the coefficient is set to be 1.05;
10 x 365< T, coefficient set to 1.1.
6) Coefficient calculation for the device configuration:
even products of the same model, because of different configurations, may result in differences in service offers. Such as the same IBM X3850 (server), where one IBM X3850 has two CPUs installed and another IBM X3850 has four CPUs, the service offers for the two devices may differ. Generally, the corresponding service offer will be higher for a higher configured device.
In the project contract, the higher the device configuration (number of drives, number of CPUs, number of memories, storage capacity, and number of storage expansion cabinets) is compared to the multiple of the standard configuration, the higher the service offer is. Wherein, the coefficient configured by the device is an increasing function related to the multiple, and then the matlab program is adopted for operation, so as to obtain:
the factor of the device configuration is Log10(sqrt (number of drives, number of CPUs, number of memories, storage capacity, number of storage expansion cabinets/standard configuration)) + 1.
It should be noted that, the first weight and the second weight may be set according to an actual situation, and are not limited, for example: the first weight may be set to 0.8 and the second weight may be set to 0.2.
Based on the above disclosure, when the listed influence factors of the first influence factor and the second influence factor are both present, the calculation formula of the actual quote of the maintenance service for each device may be:
the actual quoted price of each device is the standard quoted price of each device { first weight [ region coefficient [ service level coefficient ] service period coefficient belongs to trade coefficient ] + second weight [ scale coefficient [ device configuration [ market stock coefficient ] device grade coefficient ] device failure rate coefficient [ time to market coefficient ] }; wherein the first weight + the second weight is 1.
And S104, calculating the sum of the actual quotations of each equipment maintenance service in the equipment list, and taking the sum of the actual quotations as a first comprehensive quotation of the enterprise IT equipment maintenance service item.
Based on the above disclosure, the present embodiment fully considers the influence of the first influencing factor (region, service level, service period, and industry) and the second influencing factor (scale, device configuration, market inventory, device level, device failure rate, and time to market) on the actual quoted price of each device, and performs the coefficient weighting of the first influencing factor and the coefficient weighting of the second influencing factor on the standard quoted price of each device, so that the quoted price of the enterprise IT device maintenance service is accurate to each specific device, the comprehensive quoted price of the whole project is more precise and clear, and the fairness and reasonability are ensured.
Preferably, in one possible design, the method further comprises:
and S105, carrying out coefficient weighting of a third influence factor on the first comprehensive quote to generate a second comprehensive quote of the enterprise IT equipment maintenance service item.
IT should be noted that, the first comprehensive quote is subjected to coefficient weighting of a third influence factor, and a calculation formula for generating a second comprehensive quote of the enterprise IT equipment maintenance service item is as follows:
a coefficient of a third influencing factor, a third weight, and a second composite offer; wherein the value of the third weight is 1.
And the third influence factor is the influence factor of the whole enterprise IT equipment maintenance project, and comprises concentration and/or homogeneity.
It should be noted that the coefficient of the third influence factor refers to a corresponding parameter value when the third influence factor is used as a parameter for calculating the second comprehensive offer of the project, and the specific calculation method is as follows:
1) coefficient calculation of concentration:
wherein the concentration ratio is: whether the equipment in the project contract is installed in the same data center or multiple data centers describes the concentration degree of the equipment.
If the equipment in the project contract is in the same region, the service quotation is correspondingly lower, otherwise, the service quotation is correspondingly increased along with the increase of the number of the landed points.
The urban number and the machine room number are known, the smaller the urban number and the machine room number are, the higher the concentration is, and when the urban number and the machine room number are respectively 1, the highest concentration is. The deviation degree of the city number and the machine room number, namely the deviation degree of the numerical value of 1, can be calculated by using the mean square error. Wherein, the average formula: m ═ x1+ x2+ x3+ … + xn)/n, n is the number of data, and x1, x2 and x3 … … xn are specific values of data; the variance equation: s ^2+ (X2-M) ^2+ (X3-M) ^2+ … + (Xn-M) ^2 > < n.
For example: assuming that the mean value of the number of cities is 1 and the mean value of the number of machine rooms is 1, the mean square error formula is as follows:
s is log10[ sqrt (< city number-1) ^2+ (machine room number-1) ^2 >/2) ] + 1;
in order to avoid meaningless logarithms, the number of cities is added with 1, the number of machine rooms is added with 1, and then a final concentration coefficient formula is obtained:
s is log10[ sqrt (< city number > < SP > 2+ (machine room number) < SP > 2 >) < SP >/2) ] + 1;
for example: the city number is 3, the machine room number is 9, then the concentration coefficient is:
log10(sqrt(3^2+9^2)/2)+1＝1.8266。
2) coefficient calculation of homogeneity:
the homogeneity refers to the quantity proportion of the same type equipment in the same item contract. The higher the proportion of the number of devices of the same model, i.e. the repetition rate, in the same project contract, the easier it is to maintain and the lower the price.
For example: if 100 devices in a contract are all of one type, the service offer is low; but if the 100 devices are 20 different brands and models of devices, the service offer is relatively high. Wherein, equipment brand and equipment model are identical, represent the homogeneity degree the highest, if the brand is identical but the model is different, homogeneity degree the second time.
The homogeneity degree coefficient is respectively related to two factors of the number of brands and the number of models, and the higher the number of brands is, the higher the homogeneity degree coefficient is; the larger the number of models is, the larger the homogeneity coefficient is. Thus, the homogeneity coefficient translates into an increasing relationship (number of brands by number of models).
Suppose a deviceThe number of (d) is N, x is the number of brands and the number of models/number of devices. Wherein, the result range of x is [1/N, N × N]The corresponding coefficient range of homogeneity is [1, Tmax]Wherein, the Tmax coefficient needs to be specified in advance, and then the two result ranges are mapped respectively. The homogeneity coefficient is calculated by the following formula: a homogeneity factor of 1+ (Tmax-1) P, wherein,
then, based on the above disclosure, when both the homogeneity coefficient and the concentration coefficient are considered, the calculation formula of the second composite quote may be:
a second composite offer, a first composite offer, a homogeneity coefficient, a concentration coefficient, and a third weight; wherein the value of the third weight is 1.
Based on the above disclosure, the first comprehensive quotation is subjected to coefficient weighting of a third influence factor (homogeneity and/or concentration), so that the integral influence factor of the project is considered on the basis of obtaining the sum of actual quotations of all devices, the quotation is further optimized, and the accuracy, the fairness and the reasonability of the whole project quotation are ensured.
As shown in fig. 2, in a second aspect, the present invention provides a digital SaaS quotation system, including:
the equipment list acquisition module is used for acquiring an equipment list of an enterprise IT equipment maintenance service project;
the standard quotation acquisition module is used for traversing a maintenance service standard quotation table and searching the standard quotation of each device in the device list;
the actual quotation generation module is used for weighting the coefficient of the first influence factor and the coefficient of the second influence factor on the standard quotation to generate the actual quotation of each equipment maintenance service;
and the first comprehensive quotation generation module is used for calculating the sum of the actual quotation of each equipment maintenance service in the equipment list and taking the sum of the actual quotation as the first comprehensive quotation of the enterprise IT equipment maintenance service item.
In one possible design, when the standard quote is subjected to coefficient weighting of the first influencing factor and coefficient weighting of the second influencing factor to generate an actual quote of each equipment maintenance service, the actual quote generation module is specifically configured to:
the actual offer of each device maintenance service is the standard offer of each device { first weight + coefficient of first influencing factor + second weight + coefficient of second influencing factor };
wherein the first weight + the second weight is 1.
In one possible design, the first influencing factor is a conventional factor influencing an enterprise IT equipment maintenance service project, and the first influencing factor comprises one or more of the following influencing factors: region, service level, service period and industry.
In one possible design, the second influencing factor is a hardware quantity factor and a market factor of the enterprise IT equipment, and the hardware quantity factor comprises one or more of the following combinations of influencing factors: scale, driver number, CPU number, memory number, storage capacity and storage expansion cabinet number; the market factors include a combination of one or more of the following: market inventory, equipment failure rate, equipment grade, and time to market.
In one possible design, the system further includes:
and the second comprehensive quotation generation module is used for weighting the coefficient of a third influence factor of the first comprehensive quotation to generate a second comprehensive quotation of the enterprise IT equipment maintenance service item.
In one possible design, when the first comprehensive offer is weighted by a coefficient of a third influence factor to generate a second comprehensive offer of the enterprise IT device maintenance service item, the second comprehensive offer generation module is specifically configured to:
a coefficient of a third influencing factor, a third weight, and a second composite offer;
wherein the value of the third weight is 1.
In one possible design, the third influencing factor is an influencing factor of the enterprise IT equipment maintenance service project as a whole, and the third influencing factor comprises a concentration degree and/or a homogeneity degree.
In a third aspect, the present invention provides a computer apparatus comprising: the system comprises a memory, a processor and a transceiver which are sequentially connected in communication, wherein the memory is used for storing a computer program, the transceiver is used for transceiving messages, and the processor is used for reading the computer program and executing the enterprise IT operation and maintenance service quotation method according to any one of the first aspect.
In a fourth aspect, the present invention provides a computer-readable storage medium having stored thereon instructions which, when executed on a computer, perform the enterprise IT operation and maintenance service quotation method according to any one of the first aspect described in the first aspect.
In a fifth aspect, the present invention provides a computer program product comprising instructions which, when run on a computer, cause the computer to perform the enterprise IT operation and maintenance service offering method of any of the first aspects of the first aspect.
Finally, it should be noted that: the above description is only a preferred embodiment of the present invention, and is not intended to limit the scope of the present invention. Any modification, equivalent replacement, or improvement made within the spirit and principle of the present invention should be included in the protection scope of the present invention.
Claims (9)
1. An enterprise IT operation and maintenance service quotation method is characterized by comprising the following steps:
acquiring an equipment list of an enterprise IT equipment maintenance service item;
traversing a maintenance service standard quotation table, and searching the standard quotation of each device in the device list;
performing coefficient weighting of a first influence factor and coefficient weighting of a second influence factor on the standard quotation to generate actual quotation of each equipment maintenance service;
and calculating the sum of the actual quotations of each equipment maintenance service in the equipment list, and taking the sum of the actual quotations as a first comprehensive quotation of the enterprise IT equipment maintenance service item.
2. The method of claim 1, wherein the standard quote is weighted by a first factor and a second factor, and wherein the calculation formula for generating the actual quote for each equipment maintenance service is as follows:
the actual offer of each device maintenance service is the standard offer of each device { first weight + coefficient of first influencing factor + second weight + coefficient of second influencing factor };
wherein the first weight + the second weight is 1.
3. The method of claim 1 or 2, wherein the first influencing factor is a conventional factor influencing an enterprise IT equipment maintenance service item, and comprises one or more of the following influencing factors in combination: region, service level, service period and industry.
4. The method of claim 1 or 2, wherein the second influencing factor is a hardware quantity factor of an enterprise IT device and a market factor, and wherein the hardware quantity factor comprises a combination of one or more of the following influencing factors: scale, driver number, CPU number, memory number, storage capacity and storage expansion cabinet number; the market factors include a combination of one or more of the following: market inventory, equipment failure rate, equipment grade, and time to market.
5. The method according to claim 1 or 2, characterized in that the method further comprises:
and performing coefficient weighting of a third influence factor on the first comprehensive quoted price to generate a second comprehensive quoted price of the enterprise IT equipment maintenance service item.
6. The method of claim 5, wherein the first composite quote is weighted by a factor of a third influence factor to generate a second composite quote for the enterprise IT device maintenance service item according to the following formula:
a coefficient of a third influencing factor, a third weight, and a second composite offer;
wherein the value of the third weight is 1.
7. The method of claim 5, wherein the third influencing factor is an influencing factor of the enterprise IT device maintenance service project as a whole, and comprises a concentration degree and/or a homogeneity degree.
8. A digital SaaS quotation system, comprising:
the equipment list acquisition module is used for acquiring an equipment list of an enterprise IT equipment maintenance service project;
the standard quotation acquisition module is used for traversing a maintenance service standard quotation table and searching the standard quotation of each device in the device list;
the actual quotation generation module is used for weighting the coefficient of the first influence factor and the coefficient of the second influence factor on the standard quotation to generate the actual quotation of each equipment maintenance service;
and the first comprehensive quotation generation module is used for calculating the sum of the actual quotation of each equipment maintenance service in the equipment list and taking the sum of the actual quotation as the first comprehensive quotation of the enterprise IT equipment maintenance service item.
9. The system of claim 8, further comprising:
and the second comprehensive quotation generation module is used for weighting the coefficient of a third influence factor of the first comprehensive quotation to generate a second comprehensive quotation of the enterprise IT equipment maintenance service item.
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Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN114860784A (en) * | 2022-07-05 | 2022-08-05 | 北京神州光大科技有限公司 | Automatic quotation system for IT maintenance service |
| CN115619470A (en) * | 2022-12-19 | 2023-01-17 | 北京神州光大科技有限公司 | Automatic quotation system and method, electronic device and computer readable storage medium |
| CN117710065A (en) * | 2024-02-02 | 2024-03-15 | 青岛儒海船舶工程有限公司 | Intelligent quotation method and system based on ship service |
Families Citing this family (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN115631019A (en) * | 2022-12-19 | 2023-01-20 | 北京神州光大科技有限公司 | Quotation generating method and system for IT equipment implementation service |
| CN116128469A (en) * | 2022-12-27 | 2023-05-16 | 北京神州光大科技有限公司 | Information processing method and system for IT equipment maintenance service |
| CN116483041A (en) * | 2023-05-05 | 2023-07-25 | 广州特纳信息科技有限公司 | Intelligent control system based on Internet of things and big data analysis |
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- 2021-09-14 CN CN202111076457.7A patent/CN113592566A/en active Pending
Cited By (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN114860784A (en) * | 2022-07-05 | 2022-08-05 | 北京神州光大科技有限公司 | Automatic quotation system for IT maintenance service |
| CN114860784B (en) * | 2022-07-05 | 2022-11-04 | 北京神州光大科技有限公司 | Automatic quotation system for IT maintenance service |
| CN115619470A (en) * | 2022-12-19 | 2023-01-17 | 北京神州光大科技有限公司 | Automatic quotation system and method, electronic device and computer readable storage medium |
| CN117710065A (en) * | 2024-02-02 | 2024-03-15 | 青岛儒海船舶工程有限公司 | Intelligent quotation method and system based on ship service |
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