CN113554416A - Client management method and system based on service authority classification - Google Patents
Client management method and system based on service authority classification Download PDFInfo
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Abstract
The invention relates to the technical field of authority management, and provides a client management method based on service authority classification in order to improve the accuracy of client information management, which comprises the following contents: acquiring customer information and establishing a customer information table; carrying out authority grade classification on corresponding operation according to the authority required by the operation; obtaining operation account information and authorization information, and obtaining an authority list according to the classification result, the operation account information and the authorization information, wherein the authority list comprises authority levels and operation accounts with corresponding authorities; receiving an operation request, identifying an operation authority and an operation account corresponding to the operation request, and verifying whether the operation account of the operation request has the authority for performing corresponding operation according to an authority table; if the verification is passed, corresponding operation is carried out on the client information table according to the operation request, and if the verification is not passed, the operation corresponding to the operation request is not executed. The invention also provides a customer management system based on the service authority classification.
Description
Technical Field
The invention relates to the technical field of authority management, in particular to a client management method and a client management system based on service authority classification.
Background
With the popularization of intelligent management systems, most enterprises generally adopt a client management system to realize online intelligent management of client information when managing the client information. At present, since a client has a dedicated client manager, an existing management system generally allows an operation account corresponding to the client manager to perform operation management on client information of the client. However, since a client generates a plurality of pieces of information during the operation and maintenance process and each client manager has a plurality of clients, all information of the client responsible for each client manager can only be operated by the client manager, which may cause a problem of misoperation due to a large operation amount, thereby reducing the accuracy of the client information. In addition, in the later stage of operation and maintenance, other operators may join in the management system, and information is generated in the process, for the existing management system with only a single account having operation authority, the operators are required to inform the information to a customer manager firstly, and then the customer manager performs operation, so that the time consumed in the whole process is increased. However, if the authority is opened for all accounts, the problem that the client information is lost or changed due to operation errors of other accounts is easily caused, and the accuracy of the client information is also reduced. Therefore, a system capable of accurately managing customer information is required.
Disclosure of Invention
One of the objectives of the present invention is to provide a client management method based on service authority classification, so as to improve the accuracy of client information management.
The basic scheme provided by the invention is as follows: the client management method based on the service authority hierarchy comprises the following steps: acquiring customer information and establishing a customer information table;
wherein, still include the following content:
carrying out authority grade classification on corresponding operation according to the authority required by the operation;
obtaining operation account information and authorization information, and obtaining an authority list according to the classification result, the operation account information and the authorization information, wherein the authority list comprises authority levels and operation accounts with corresponding authorities;
receiving an operation request, identifying an operation authority and an operation account corresponding to the operation request, and verifying whether the operation account of the operation request has the authority for performing corresponding operation according to an authority table; if the verification is passed, corresponding operation is carried out on the client information table according to the operation request, and if the verification is not passed, the operation corresponding to the operation request is not executed.
The principle and the beneficial effects of the first basic scheme are as follows: in the scheme, the client information is acquired and the client information table is established, so that the client information is archived and the online management function of the client information is realized. After the authority levels of different operations are classified according to the authority required by the operations, the authority levels corresponding to the different operations are determined; after the operation account information and the authorization information are obtained, an authority table is established according to the operation account information, the authorization information and the classification result, so that the operation authorities of different operation accounts are defined; after receiving the operation request, identifying and verifying the operation authority and the operation account corresponding to the operation request, knowing the corresponding authority level according to the authority required by the operation, then verifying whether the operation account corresponding to the operation request has the corresponding authority according to the authority table, if the operation account corresponding to the operation request exists in the operation account corresponding to the corresponding authority level in the authority table, indicating that the corresponding operation account has the authority for performing the operation, the verification is passed, and the operation is completed, and if the operation account does not exist in the operation account corresponding to the corresponding authority level in the authority table, indicating that the operation account does not have the corresponding operation authority, the verification is not passed, and in this case, the corresponding operation cannot be executed.
Compared with the prior art, in the scheme, different operation authorities are allocated to different operation accounts, on one hand, cooperation of a plurality of operation accounts on client information is achieved, the problem that misoperation occurs to a single account due to large operation amount can be solved, on the other hand, different operation accounts have different operation authorities, only part of the operation accounts are limited to be capable of performing important operations on the client information, such as modification and new operation, the problem that the client information is changed or lost due to misoperation of other operation accounts without corresponding authorities can be avoided, and therefore accuracy of client information management is improved.
The first preferred scheme is as follows: preferably, as a first basic scheme, when classifying operations in a permission level, different operations are classified into four categories, namely a client sponsoring right, an information maintenance right, an information viewing right and a service application right. Has the advantages that: in the scheme, the operation authority is divided into four types, so that the classification operation is simplified.
The preferred scheme II is as follows: preferably, as a first preferred scheme, when creating the customer information, obtaining the current operation account information, granting the customer sponsoring right to the corresponding operation account, and correspondingly storing the operation account information as the operation account of the customer sponsoring right in the authority table. Has the advantages that: in the scheme, when the customer information is created, the current operation account is the operation account of the business manager, so that the operation account is stored as the operation account of the customer sponsoring right, the operation of authorizing the customer sponsoring right is automatically carried out on the operation account of the business manager, and the operation is simple.
The preferable scheme is three: preferably, the method further comprises the following steps: and obtaining an authorization request of the operation account, obtaining approval information of the operation account corresponding to the client's sponsoring authority, if the approval is passed, granting the corresponding operation authority to the operation account, and if the approval is not passed, not granting the operation authority to the operation account. Has the advantages that: considering that a new worker may be added in the later maintenance of the client, in order to facilitate the operation of the corresponding worker on the client information, authorization corresponding to the operation authority of the worker is required to be performed on the operation account of the worker, in the scheme, after the authorization request of the operation account is received, approval information corresponding to the operation account of the client's sponsoring authority is further obtained, if the approval is passed, the corresponding operation authority is granted to the corresponding operation account, the corresponding worker can conveniently perform the corresponding operation on the client information, and if the approval is not passed, the corresponding operation account cannot obtain the grant of the corresponding operation authority, so that the problem that the client information is lost or changed due to misoperation of other accounts can be avoided.
The preferable scheme is four: preferably, as a first basic scheme, when the client information table is established according to the client information, the verification information is further acquired, the client information is verified according to the verification information, if the verification passes, the client information table is established, and if the verification fails, the warning information is fed back. Has the advantages that: in the scheme, when a customer information table is established, verification information is acquired, the customer information is verified according to the verification information, if the verification is passed, the customer information is accurate, and then the verification information is established, so that the accuracy of the customer information is ensured.
The second basic scheme provided by the invention is as follows: the client management system based on the service authority classification comprises a receiving module, a receiving module and a processing module, wherein the receiving module is used for acquiring client information; the method is characterized in that: the system also comprises a processing module used for establishing a client information table according to the client information;
the storage module is used for storing a client information table and also prestores an authority grade classification table, wherein the authority grade classification table comprises a plurality of operation authorities and operations corresponding to the operation authorities;
the receiving module further acquires operation account information and authorization information, and the processing module further obtains an authority list according to the authority level classification list, the operation account information and the authorization information, wherein the authority list comprises authority levels and operation accounts with corresponding authorities;
the receiving module is also used for receiving an operation request;
the identification module is used for identifying the operation authority and the operation account corresponding to the operation request and verifying whether the operation account of the operation request has the authority for carrying out corresponding operation or not according to the authority table;
and if the verification is passed, the execution module performs corresponding operation on the client information table according to the operation request, and if the verification is not passed, the execution module does not perform the operation corresponding to the operation request.
Drawings
Fig. 1 is a schematic diagram of a service authority hierarchy-based client management method and system according to an embodiment of the present invention.
Detailed Description
The following is further detailed by way of specific embodiments:
the embodiment is basically as shown in the attached figure 1:
the client management method based on the service authority hierarchy comprises the following steps: the client information is obtained, verification information is also obtained, the client information is verified according to the verification information, if the verification is passed, a client information table is established, and if the verification is not passed, warning information is fed back; in order to ensure the authenticity and accuracy of the customer information, in this embodiment, the verification information includes identification card information, address information, face information of the public security department, and the like, and if the customer is an enterprise, the customer information further includes business license information.
And carrying out authority level classification on corresponding operations according to the authorities required by the operations, and obtaining an authority level classification table according to classification results, wherein the authority level classification table comprises authority classifications and corresponding operations, and in the embodiment, the authority classifications comprise four types: the client sponsoring right, the information maintenance right, the information viewing right and the service application right, and the operation corresponding to each type of right is shown in the following table;
permission grade classification table
| Client sponsoring right | Information maintenance rights | Information viewing right | Service application right |
| All operations | Operations related to information maintenance and information viewing operations | Information viewing operations | Business related class operation |
The operation related to information maintenance comprises operations of information correction, modification and the like, and the operation related to business comprises operations of credit granting application, contract signing, payment putting and the like.
And obtaining operation account information and authorization information, and obtaining an authority list according to the classification result, the operation account information and the authorization information, wherein the authority list comprises authority levels and operation accounts with corresponding authorities, and is shown in the following table.
Permission list
| Permission level | Client sponsoring right | Information maintenance rights | Information viewing right | Service application right |
| Account | Account A | Account A, B, D | Account A, B, C, D, E | Account A, E |
The client ownership has uniqueness, is the corresponding operation account when the client information table is established, specifically, when the client information is acquired, the current operation account information is also acquired, the client ownership is granted to the corresponding operation account, and the operation account information is correspondingly stored as the operation account of the client ownership in the authority table.
The method comprises the steps that five customer managers are set in a customer A, corresponding operation accounts are an account A, an account B, an account C, an account D and a banker E respectively, customer information is imported through the account A, therefore, the account A has customer sponsoring rights, and rights of other accounts are distributed as shown in a customer right list. As shown in the table, since the account a has the customer sponsoring right, the account a can perform all operations on the customer information of the customer a, and since the account D only has the information viewing right, only the customer information can be viewed.
Two clients are set, and information-authority management table is obtained according to the authority table and the authority level classification table as shown in the specification.
Information-authority association table
Receiving an operation request, identifying an operation authority and an operation account corresponding to the operation request, and verifying whether the operation account of the operation request has the authority for performing corresponding operation according to an authority table; if the verification is passed, corresponding operation is carried out on the client information table according to the operation request, and if the verification is not passed, the operation corresponding to the operation request is not executed.
And obtaining an authorization request of the operation account, obtaining approval information of the operation account corresponding to the client's sponsoring authority, if the approval is passed, granting the corresponding operation authority to the operation account, and if the approval is not passed, not granting the operation authority to the operation account.
In the embodiment, the client management system based on the service authority classification comprises a receiving module, a judging module and a judging module, wherein the receiving module is used for acquiring client information; the method is characterized in that: the system also comprises a processing module used for establishing a client information table according to the client information;
the storage module is used for storing a client information table and also prestores an authority grade classification table, wherein the authority grade classification table comprises a plurality of operation authorities and operations corresponding to the operation authorities;
the receiving module further acquires operation account information and authorization information, and the processing module further obtains an authority list according to the authority level classification list, the operation account information and the authorization information, wherein the authority list comprises authority levels and operation accounts with corresponding authorities;
the receiving module is also used for receiving an operation request;
the identification module is used for identifying the operation authority and the operation account corresponding to the operation request and verifying whether the operation account of the operation request has the authority for carrying out corresponding operation or not according to the authority table;
and if the verification is passed, the execution module performs corresponding operation on the client information table according to the operation request, and if the verification is not passed, the execution module does not perform the operation corresponding to the operation request.
The foregoing is merely an example of the present invention, and common general knowledge in the field of known specific structures and characteristics is not described herein in any greater extent than that known in the art at the filing date or prior to the priority date of the application, so that those skilled in the art can now appreciate that all of the above-described techniques in this field and have the ability to apply routine experimentation before this date can be combined with one or more of the present teachings to complete and implement the present invention, and that certain typical known structures or known methods do not pose any impediments to the implementation of the present invention by those skilled in the art. It should be noted that, for those skilled in the art, without departing from the structure of the present invention, several changes and modifications can be made, which should also be regarded as the protection scope of the present invention, and these will not affect the effect of the implementation of the present invention and the practicability of the patent. The scope of the claims of the present application shall be determined by the contents of the claims, and the description of the embodiments and the like in the specification shall be used to explain the contents of the claims.
Claims (6)
1. The client management method based on the service authority hierarchy comprises the following steps: acquiring customer information and establishing a customer information table;
the method is characterized in that: the method also comprises the following steps:
carrying out authority grade classification on corresponding operation according to the authority required by the operation;
obtaining operation account information and authorization information, and obtaining an authority list according to the classification result, the operation account information and the authorization information, wherein the authority list comprises authority levels and operation accounts with corresponding authorities;
receiving an operation request, identifying an operation authority and an operation account corresponding to the operation request, and verifying whether the operation account of the operation request has the authority for performing corresponding operation according to an authority table; if the verification is passed, corresponding operation is carried out on the client information table according to the operation request, and if the verification is not passed, the operation corresponding to the operation request is not executed.
2. The business privilege hierarchy-based client management method of claim 1, wherein: when the operation is classified in the permission level, different operations are classified into four types, namely a client sponsoring right, an information maintenance right, an information viewing right and a service application right.
3. The business privilege hierarchy-based client management method of claim 2, wherein: when the client information is created, the current operation account information is obtained, the client sponsoring right is granted to the corresponding operation account, and the operation account is correspondingly stored as the operation account of the client sponsoring right in the authority list.
4. The business privilege hierarchy-based client management method of claim 2, wherein: the method also comprises the following steps: obtaining an authorization request of an operation account, obtaining approval information of the operation account corresponding to the client's sponsoring authority, if the approval is passed, granting corresponding operation authority to the operation account, and if the approval is not passed, not granting the operation authority to the operation account.
5. The business privilege hierarchy-based client management method of claim 1, wherein: when the client information table is established according to the client information, the verification information is also obtained, the client information is verified according to the verification information, if the verification is passed, the client information table is established, and if the verification is not passed, the warning information is fed back.
6. The client management system based on the service authority classification comprises a receiving module, a receiving module and a processing module, wherein the receiving module is used for acquiring client information; the method is characterized in that: the system also comprises a processing module used for establishing a client information table according to the client information;
the storage module is used for storing a client information table and also prestores an authority grade classification table, wherein the authority grade classification table comprises a plurality of operation authorities and operations corresponding to the operation authorities;
the receiving module further acquires operation account information and authorization information, and the processing module further obtains an authority list according to the authority level classification list, the operation account information and the authorization information, wherein the authority list comprises authority levels and operation accounts with corresponding authorities;
the receiving module is further used for receiving an operation request;
the identification module is used for identifying the operation authority and the operation account corresponding to the operation request and verifying whether the operation account of the operation request has the authority for carrying out corresponding operation or not according to the authority table;
and the execution module performs corresponding operation on the client information table according to the operation request if the verification is passed, and does not perform the operation corresponding to the operation request if the verification is not passed.
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| CN113011616A (en) * | 2021-04-23 | 2021-06-22 | 贵州兴泰科技有限公司 | Permission management system and management method applied to maintenance cloud service platform |
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- 2021-07-22 CN CN202110832688.XA patent/CN113554416A/en active Pending
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| CN108829781A (en) * | 2018-05-31 | 2018-11-16 | 中国平安人寿保险股份有限公司 | Client information inquiry method, device, computer equipment and storage medium |
| CN109191066A (en) * | 2018-08-08 | 2019-01-11 | 中国建设银行股份有限公司 | A kind of customer data management method and apparatus |
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