CN113542509B - Emergency processing method, device, storage medium and equipment - Google Patents
Emergency processing method, device, storage medium and equipment Download PDFInfo
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/5116—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing for emergency applications
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- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
- G10L15/00—Speech recognition
- G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N7/00—Television systems
- H04N7/14—Systems for two-way working
- H04N7/15—Conference systems
- H04N7/155—Conference systems involving storage of or access to video conference sessions
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- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
- G10L15/00—Speech recognition
- G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
- G10L2015/223—Execution procedure of a spoken command
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Abstract
The application discloses an emergency processing method, an emergency processing device, a storage medium and emergency processing equipment, which send an emergency prompt to a user under the condition of receiving alarm information of an information system. And under the condition that a voice instruction sent by a user based on the emergency prompt is received, creating an emergency meeting. And inquiring the contact ways of the participants from the address book. And sending a meeting prompt to each participating person according to the contact mode. And under the condition that each participant is detected and the emergency meeting is entered based on the meeting prompt, the speaking information of each participant is acquired. And collecting speaking information of each participant, and generating an emergency document of faults shown by the alarm information. And selecting one treatment scheme from the treatment schemes as a scheme to be executed. And sending the scheme to be executed to emergency execution personnel, triggering the emergency execution personnel to carry out emergency treatment on the information system according to the scheme to be executed. Compared with the prior art, the method provided by the application can effectively improve the emergency treatment efficiency.
Description
Technical Field
The present application relates to the field of communications, and in particular, to an emergency processing method, apparatus, storage medium, and device.
Background
In the emergency treatment process, the information system generally performs emergency communication and decision making based on a telephone conference, a video conference and other modes. The conventional emergency treatment process generally comprises key links such as conference creation, communication, decision making and treatment, and because an effective intelligent emergency cooperation mechanism is not formed, a series of problems such as difficult emergency, difficult conference communication, difficult information synchronization, difficult conference decision making, difficult treatment response and the like exist, finally, emergency delay is caused, enterprise business is seriously influenced, and reputation and economic loss are brought to enterprises. For this reason, how to realize effective emergency treatment becomes a research hotspot for enterprises.
In the traditional emergency treatment scheme, due to the fact that a large number of related people are involved in emergency, a large number of emergency related people need to be called in during the establishment of an emergency meeting, a large amount of time is consumed in the process of discussion to carry out information synchronization, and operation instructions need to be confirmed again and again before treatment operation, so that the emergency treatment efficiency is greatly reduced.
Disclosure of Invention
The application provides an emergency treatment method, an emergency treatment device, a storage medium and emergency treatment equipment, and aims to improve the emergency treatment efficiency.
In order to achieve the above object, the present application provides the following technical solutions:
an emergency treatment method, comprising:
under the condition of receiving alarm information of the information system, sending an emergency prompt to a user;
under the condition that a voice instruction sent by the user based on the emergency prompt is received, an emergency meeting is created;
inquiring the contact ways of the participants shown in the participant list from a locally pre-stored address book; the list of participants is input by the user based on a preset interface;
sending a meeting prompt to each participating person according to the contact mode of each participating person;
acquiring speaking information of each participant under the condition that each participant is detected and the participant is prompted to enter the emergency meeting based on the participant;
collecting speaking information of each participant, and generating an emergency document of faults shown by the alarm information; the emergency document comprises instructions which are provided by each consultant for faults shown by the alarm information; the instructions are for indicating a treatment plan for the information system;
selecting one treatment scheme from the treatment schemes as a scheme to be executed;
And sending the scheme to be executed to emergency execution personnel, and triggering the emergency execution personnel to carry out emergency treatment on the information system according to the scheme to be executed.
Optionally, the sending an emergency prompt to the user with the meeting organization authority under the condition that the alarm information of the information system is received includes:
under the condition that alarm information of an information system is received, the alarm information is input into a fault evaluation model, and a fault score output by the fault evaluation model is obtained; the fault evaluation model is obtained by pre-training on the basis of taking sample alarm information as input and taking the score which is manually scored for the sample alarm information as a training target;
and when the fault score is larger than a preset threshold value, sending an emergency prompt to the user with meeting organization authority.
Optionally, under the condition that a voice instruction sent by the user based on the emergency prompt is received, creating an emergency conference includes:
under the condition that the user with meeting organization authority is received and based on the voice instruction sent by the emergency prompt, voice recognition is carried out on the voice instruction to obtain an instruction text, and semantic error correction is carried out on the instruction text to obtain instruction information conforming to semantic logic;
Under the condition that the instruction text is detected to contain a first preset keyword, an emergency conference is established, and the theme of the emergency conference and the alarm information are displayed through a real-time billboard; the theme is input by the user with the conference organization authority based on the preset interface.
Optionally, when each participant is detected, based on the meeting prompt, entering the emergency meeting, the speech information of each participant is obtained, including:
under the condition that each participating person is detected to enter an emergency meeting, acquiring the identity information of each participating person from the address book, prompting the identity information of each participating person through voice, and displaying the identity information of each participating person through a real-time billboard;
the method comprises the steps of obtaining voice utterances of each participant, carrying out voice recognition on each voice utterance to obtain an utterance text of each participant, carrying out semantic error correction on each utterance text to obtain utterance information of each participant, and displaying the utterance information of each participant through the real-time billboard.
Optionally, the selecting one treatment plan from the treatment plans as the plan to be executed includes:
judging whether a preset fault database contains faults shown by the alarm information or not; the preset fault database comprises a corresponding relation between faults and a standardized emergency treatment scheme;
if the preset fault database contains the faults shown by the alarm information, a standardized emergency treatment scheme corresponding to the faults shown by the alarm information is selected from the preset fault database and is used as a scheme to be executed;
and if the preset fault database does not contain the faults shown by the alarm information, selecting one treatment scheme from the treatment schemes as the scheme to be executed.
Optionally, the selecting one treatment plan from the treatment plans as the plan to be executed includes:
selecting an instruction which is proposed by a consultant with decision authority from all instructions shown in the emergency document as a decision instruction;
performing semantic error correction on the treatment scheme indicated by the decision instruction to obtain a new treatment scheme;
identifying the new treatment plan as a plan to be executed;
Identifying the new treatment scheme as a new standardized emergency treatment scheme, and storing the corresponding relation between the faults shown by the alarm information and the new standardized emergency treatment scheme into a preset fault database; the preset fault database comprises the corresponding relation between faults and standardized emergency treatment schemes.
Optionally, the sending the scheme to be executed to emergency execution personnel includes:
judging whether the scheme to be executed contains a second preset keyword or not;
if the scheme to be executed comprises the second preset keyword, sending a decision prompt to a user with preset authority, and receiving confirmation information fed back by the user with preset authority based on the decision prompt;
transmitting the scheme to be executed to emergency execution personnel under the condition that the confirmation information indicates that the scheme to be executed is allowed to be executed;
and if the scheme to be executed does not contain the second preset keyword, the scheme to be executed is sent to emergency execution personnel.
An emergency treatment device, comprising:
the emergency prompt unit is used for sending an emergency prompt to a user under the condition of receiving alarm information of the information system;
The conference creation unit is used for creating an emergency conference under the condition that a voice instruction sent by the user based on the emergency prompt is received;
the personnel inquiry unit is used for inquiring the contact way of each consultant shown in the consultant list from the address list stored locally; the list of participants is input by the user based on a preset interface;
the meeting prompting unit is used for sending meeting prompts to the meeting participants according to the contact modes of the meeting participants;
the speaking acquisition unit is used for acquiring speaking information of each participant under the condition that each participant is detected and the participant is prompted to enter the emergency meeting based on the participant;
the document generation unit is used for gathering the speaking information of each participant and generating an emergency document of the fault shown by the alarm information; the emergency document comprises instructions which are provided by each consultant for faults shown by the alarm information; the instructions are for indicating a treatment plan for the information system;
a step selection unit, configured to select one treatment plan from the treatment plans as a plan to be executed;
And the step sending unit is used for sending the scheme to be executed to emergency execution personnel, and triggering the emergency execution personnel to carry out emergency treatment on the information system according to the scheme to be executed.
A computer-readable storage medium comprising a stored program, wherein the program performs the emergency treatment method.
An emergency treatment device, comprising: a processor, a memory, and a bus; the processor is connected with the memory through the bus;
the memory is used for storing a program, and the processor is used for running the program, wherein the emergency treatment method is executed when the program runs.
According to the technical scheme provided by the application, under the condition that the alarm information of the information system is received, an emergency prompt is sent to the user. And under the condition that a voice instruction sent by a user based on the emergency prompt is received, creating an emergency meeting. And inquiring the contact ways of the participants shown in the participant list from the locally pre-stored address list. And sending a meeting prompt to each participant according to the contact mode of each participant. And under the condition that each participant is detected and the emergency meeting is entered based on the meeting prompt, the speaking information of each participant is acquired. And collecting speaking information of each consultant to generate an emergency document of the fault shown by the alarm information, wherein the emergency document comprises instructions which are provided by each consultant for the fault shown by the alarm information and are used for indicating a treatment scheme of the information system. And selecting one treatment scheme from the treatment schemes as a scheme to be executed. And sending the scheme to be executed to emergency execution personnel, triggering the emergency execution personnel to carry out emergency treatment on the information system according to the scheme to be executed. Compared with the prior art, the method can quickly generate the emergency meeting when the alarm information is generated, quickly inform the participants to join the emergency meeting by using the participant list and the address book, quickly obtain the scheme to be executed according to the speaking information of each participant, and timely trigger the emergency executor to carry out emergency treatment on the information system according to the scheme to be executed, thereby ensuring the high efficiency and time saving of the emergency treatment process and effectively improving the efficiency of the emergency treatment.
Drawings
In order to more clearly illustrate the embodiments of the application or the technical solutions in the prior art, the drawings that are required in the embodiments or the description of the prior art will be briefly described, it being obvious that the drawings in the following description are only some embodiments of the application, and that other drawings may be obtained according to these drawings without inventive effort for a person skilled in the art.
FIG. 1a is a schematic diagram of an emergency treatment method according to an embodiment of the present application;
FIG. 1b is a schematic diagram of an emergency treatment method according to an embodiment of the present application;
FIG. 2 is a schematic diagram of another emergency treatment method according to an embodiment of the present application;
fig. 3 is a schematic architecture diagram of an emergency treatment device according to an embodiment of the present application.
Detailed Description
The following description of the embodiments of the present application will be made clearly and completely with reference to the accompanying drawings, in which it is apparent that the embodiments described are only some embodiments of the present application, but not all embodiments. All other embodiments, which can be made by those skilled in the art based on the embodiments of the application without making any inventive effort, are intended to be within the scope of the application.
As shown in fig. 1a and fig. 1b, a schematic diagram of an emergency treatment method according to an embodiment of the present application includes the following steps:
s101: under the condition that the alarm information of the information system is received, the alarm information is input into the fault evaluation model, and the fault score output by the fault evaluation model is obtained.
The fault evaluation model is obtained by taking sample alarm information as input, taking a score which is manually scored for the sample alarm information as a training target and training in advance.
It should be noted that the fault evaluation model belongs to a machine learning model, and a training process of the machine learning model belongs to common knowledge familiar to those skilled in the art, and is not described herein.
S102: and when the fault score is larger than a preset threshold value, sending an emergency prompt to the user with meeting organization authority.
When the fault score is not greater than the preset threshold, faults shown by the representative alarm information cannot cause adverse effects on the service, and the faults can be ignored, so that unnecessary emergency work is avoided, and the reliability of emergency treatment is improved.
In the field of emergency treatment, roles taken by users include, but are not limited to: primary operation and maintenance personnel (responsible for receiving alarm information of an information system), secondary operation and maintenance personnel (responsible for daily inspection and complex problem analysis of the information system), emergency meeting organizers (responsible for organizing information system emergency meetings, calling related parties and coordinating emergency resources), emergency meeting participants (related emergency personnel of the system and other systems associated with information system faults), emergency treatment executives (specific operators when the information system faults are recovered), emergency meeting decision makers (decision makers for carrying out emergency operation of the information system, and generally acted on by the personnel with the highest duty level of the emergency meeting).
S103: under the condition that a user with meeting organization authority is received and a voice instruction is sent based on emergency prompt, voice recognition is carried out on the voice instruction to obtain an instruction text, and semantic error correction is carried out on the instruction text to obtain instruction information conforming to semantic logic.
The specific implementation principles of speech recognition and semantic error correction are common general knowledge familiar to those skilled in the art, and are not described herein.
The correspondence between the instruction text, the time of sending the emergency prompt, and the time of generating the instruction information is also stored in the local database.
S104: under the condition that the instruction text is detected to contain a first preset keyword, an emergency meeting is established, and the theme and the alarm information of the emergency meeting are displayed through a real-time billboard.
Wherein, the first preset keywords include, but are not limited to: creating a meeting, organizing a meeting, etc. Emergency conferences include teleconferences and video conferences.
It should be noted that, the theme of the emergency meeting may be input by the target user through a preset interface.
S105: and acquiring a consultant list, and inquiring the contact way of each consultant shown in the consultant list from a locally pre-stored address list.
The list of the participants can be input by a user with meeting organization authority based on a preset interface, and can also be directly read from a local database. In addition, the contact of the participants includes, but is not limited to, mailbox, cell phone number, telephone number, etc.
S106: and sending a meeting prompt to each participant according to the contact mode of each participant.
After receiving the meeting prompt, each meeting participant can join the emergency meeting through the mobile terminal and the computer. In addition, before each participating person joins the emergency meeting, identity authentication is needed, so that irrelevant persons are prevented from participating in the emergency meeting, and confidentiality of the emergency meeting is improved.
It should be noted that, the implementation manner of identity authentication includes, but is not limited to: and (5) carrying out face recognition, identification card number authentication and the like by using an account number and a password for logging.
S107: under the condition that each consultant is detected to enter an emergency meeting based on the meeting prompt, the identity information of each consultant is acquired from the address book, the identity information of each consultant is prompted through voice, and the identity information of each consultant is displayed through a real-time billboard.
The implementation process of the identity information of the voice prompt participants is common knowledge familiar to the person skilled in the art, and specifically, if the situation that the Lifour of the development department enters the emergency meeting is detected, the voice prompt is "Lifour of the operation and maintenance department has joined the meeting".
S108: the method comprises the steps of obtaining voice utterances of each participant, carrying out voice recognition on each voice utterance to obtain an utterance text of each participant, carrying out semantic error correction on each utterance text to obtain utterance information of each participant, and displaying the utterance information of each participant through a real-time billboard.
S109: and collecting speaking information of each participant, and generating an emergency document of faults shown by the alarm information.
The emergency document comprises instructions which are provided by each consultant for faults shown by the alarm information and are used for indicating a treatment scheme of the information system.
S110: and selecting an instruction which is proposed by a participant with decision authority from all instructions shown in the emergency document as a decision instruction.
S111: judging whether a preset fault database contains faults shown by alarm information or not.
If the preset fault database contains a fault indicated by the alarm information, S112 is executed, otherwise S113 is executed.
The preset fault database comprises a corresponding relation between faults and a standardized emergency treatment scheme.
It should be noted that, the standardized emergency treatment scheme is: different emergency documents for the same fault all contain treatment schemes. Specifically, a machine learning algorithm can be utilized to identify a treatment scheme shared by different emergency documents with the same fault, and assuming that the information system continuously generates a fault with slow transaction call three times, each time the fault generates an emergency meeting, one emergency document is correspondingly obtained, three emergency documents are obtained in total and are all emergency documents aiming at the same fault, and the three emergency documents are identified by utilizing the machine learning algorithm and all contain a treatment scheme with 'stop transaction call', so that the treatment scheme with 'stop transaction call' is determined to be the treatment scheme shared by the three emergency documents, and the treatment scheme with 'stop transaction call' is used as a standardized emergency treatment scheme corresponding to the fault with slow transaction call.
In addition, the participants can check the corresponding relation between the faults recorded in the preset fault database and the standardized emergency treatment scheme through the preset interface.
S112: and selecting a standardized emergency treatment scheme corresponding to the faults shown by the alarm information from a preset fault database as a scheme to be executed.
After S112 is executed, S115 is continued.
S113: performing semantic error correction on the treatment scheme indicated by the decision instruction to obtain a new treatment scheme, identifying the new treatment scheme as a new standardized emergency treatment scheme, and storing the corresponding relation between the fault shown by the alarm information and the new standardized emergency treatment scheme into a preset fault database.
S114: the new treatment plan is identified as the plan to be executed.
After S114 is executed, S115 is continued.
S115: and judging whether the scheme to be executed contains a second preset keyword.
If the scheme to be executed includes the second preset keyword, S116 is executed, otherwise S118 is executed.
If the scheme to be executed contains the second preset keyword, the scheme to be executed is sensitive, and the emergency executive can be issued only after the personnel with preset authority is required to confirm the scheme again.
S116: and sending a decision prompt to the user with the preset authority and receiving confirmation information fed back by the user with the preset authority.
After S116 is performed, S117 is continued.
S117: and under the condition that the confirmation information indicates that the scheme to be executed is allowed, the scheme to be executed is sent to emergency execution personnel, and the emergency execution personnel is triggered to carry out emergency treatment on the information system according to the scheme to be executed.
After S117 is performed, S119 is continued.
After emergency processing is carried out on the information system according to the scheme to be executed, emergency executive personnel can feed back the progress result of the emergency processing to the consultant.
If the confirmation information indicates that the solution to be executed is not allowed, a prompt indicating that the solution to be executed cannot be executed is sent to the participants.
S118: and sending the scheme to be executed to emergency execution personnel, triggering the emergency execution personnel to carry out emergency treatment on the information system according to the scheme to be executed.
After S118 is performed, S119 is continued.
S119: and receiving a progress result fed back by emergency executive personnel based on the scheme to be executed, and displaying the progress result through a real-time billboard.
S120: and under the condition that the progress result indicates that the fault is successfully repaired, correcting the emergency document by taking the preset document template as a reference to obtain the emergency document conforming to the preset format, and storing the emergency document conforming to the preset format into a local database.
Based on the flow shown in the above S101-S120, compared with the existing emergency treatment mode, the embodiment has the following beneficial effects:
1. in the emergency meeting creation stage, a rapid meeting is realized through an automatic association alarm system and an address book, the emergency time length is shortened, a person in the middle meeting is realized to rapidly know the emergency process through a real-time emergency signboard, a large number of repeated communication events are reduced, and therefore the emergency treatment efficiency is effectively improved;
2. the decision instruction in the emergency meeting is intelligently corrected, so that an emergency operation executor can acquire an accurate command, risks caused by misoperation are reduced, and the efficiency of emergency decision is improved, and the risks of emergency misoperation can be reduced by utilizing a standardized emergency treatment scheme in a preset fault database;
3. by generating the emergency documents, the emergency meeting is subjected to repeated disc summarization, the defects in the emergency treatment process are identified, follow-up improvement is facilitated, and the treatment schemes contained in the emergency documents of the same fault are used as standardized emergency treatment schemes corresponding to the fault, so that the follow-up emergency process is convenient to refer to.
In summary, compared with the prior art, the method of the embodiment can quickly generate the emergency meeting when the alarm information is generated, quickly inform the participants to join the emergency meeting by using the participant list and the address book, quickly obtain the scheme to be executed according to the speaking information of each participant, and timely trigger the emergency executor to carry out emergency processing on the information system according to the scheme to be executed, thereby ensuring the high efficiency and time saving of the emergency processing process and effectively improving the efficiency of the emergency processing.
It should be noted that S101 mentioned in the foregoing embodiment is an alternative implementation of the emergency treatment method according to the present application. In addition, S118 mentioned in the foregoing embodiment is also an alternative implementation of the emergency treatment method according to the present application. For this reason, the flow described in the above embodiment may be summarized as the method shown in fig. 2.
As shown in fig. 2, a schematic diagram of another emergency treatment method according to an embodiment of the present application includes the following steps:
s201: and sending an emergency prompt to a user under the condition that alarm information of the information system is received.
S202: and under the condition that a voice instruction sent by a user based on the emergency prompt is received, creating an emergency meeting.
S203: and inquiring the contact ways of the participants shown in the participant list from the locally pre-stored address list.
The list of the participants is input by a user based on a preset interface.
S204: and sending a meeting prompt to each participant according to the contact mode of each participant.
S205: and under the condition that each participant is detected and the emergency meeting is entered based on the meeting prompt, the speaking information of each participant is acquired.
S206: and collecting speaking information of each participant, and generating an emergency document of faults shown by the alarm information.
The emergency document comprises instructions which are provided by each consultant for faults shown by the alarm information and are used for indicating a treatment scheme of the information system.
S207: and selecting one treatment scheme from the treatment schemes as a scheme to be executed.
S208: and sending the scheme to be executed to emergency execution personnel, triggering the emergency execution personnel to carry out emergency treatment on the information system according to the scheme to be executed.
In summary, compared with the prior art, the method of the embodiment can quickly generate the emergency meeting when the alarm information is generated, quickly inform the participants to join the emergency meeting by using the participant list and the address book, quickly obtain the scheme to be executed according to the speaking information of each participant, and timely trigger the emergency executor to carry out emergency processing on the information system according to the scheme to be executed, thereby ensuring the high efficiency and time saving of the emergency processing process and effectively improving the efficiency of the emergency processing.
Corresponding to the emergency treatment method provided by the embodiment of the application, the embodiment of the application also provides an emergency treatment device.
As shown in fig. 3, an architecture diagram of an emergency treatment device according to an embodiment of the present application includes:
The emergency prompt unit 100 is configured to send an emergency prompt to a user when receiving alarm information of the information system.
The emergency prompt unit 100 is specifically configured to: under the condition of receiving alarm information of an information system, inputting the alarm information into a fault evaluation model to obtain a fault score output by the fault evaluation model; the fault evaluation model is obtained by taking sample alarm information as input, taking the score of manually scoring the sample alarm information as a training target and training in advance; and when the fault score is larger than a preset threshold value, sending an emergency prompt to the user with meeting organization authority.
And a conference creation unit 200 for creating an emergency conference upon receiving a voice instruction sent by the user based on the emergency prompt.
The conference creation unit 200 is specifically configured to: under the condition that a user with meeting organization authority is received and a voice instruction is sent based on emergency prompt, voice recognition is carried out on the voice instruction to obtain an instruction text, and semantic correction is carried out on the instruction text to obtain instruction information conforming to semantic logic; under the condition that the instruction text is detected to contain a first preset keyword, an emergency conference is established, and the theme and the alarm information of the emergency conference are displayed through a real-time billboard; the theme is input by a user with meeting organization rights based on a preset interface.
And the personnel inquiry unit 300 is used for inquiring the contact way of each participating person shown in the participating person list from the address list pre-stored locally. The list of attendees is entered by the user based on a preset interface.
The meeting prompting unit 400 is configured to send a meeting prompt to each participant according to the contact manner of each participant.
And the speaking obtaining unit 500 is configured to obtain speaking information of each participant when each participant is detected and the participant enters the emergency conference based on the participation prompt.
The speech acquisition unit 500 specifically is configured to: under the condition that each participant enters an emergency meeting is detected, acquiring the identity information of each participant from an address book, prompting the identity information of each participant in a voice manner, and displaying the identity information of each participant through a real-time billboard; the method comprises the steps of obtaining voice utterances of each participant, carrying out voice recognition on each voice utterance to obtain an utterance text of each participant, carrying out semantic error correction on each utterance text to obtain utterance information of each participant, and displaying the utterance information of each participant through a real-time billboard.
The document generating unit 600 is configured to aggregate the speaking information of each participant, and generate an emergency document for the fault shown in the alarm information. The emergency document comprises instructions which are provided by each consultant for faults shown by the alarm information. The instructions are for indicating a treatment plan for the information system.
A step selecting unit 700, configured to select one treatment plan from the treatment plans as a plan to be executed.
The step selection unit 700 is specifically configured to: judging whether a preset fault database contains faults shown by alarm information or not; the preset fault database comprises the corresponding relation between faults and a standardized emergency treatment scheme; if the preset fault database contains faults shown by the alarm information, a standardized emergency treatment scheme corresponding to the faults shown by the alarm information is selected from the preset fault database and is used as a scheme to be executed; if the preset fault database does not contain faults shown by the alarm information, selecting one treatment scheme from the treatment schemes as a scheme to be executed.
The step selection unit 700 is specifically configured to: selecting an instruction which is proposed by a consultant with decision authority from all instructions shown in the emergency document as a decision instruction; performing semantic error correction on the treatment scheme indicated by the decision instruction to obtain a new treatment scheme; identifying the new treatment plan as a plan to be executed; identifying the new treatment scheme as a new standardized emergency treatment scheme, and storing the corresponding relation between the faults shown by the alarm information and the new standardized emergency treatment scheme into a preset fault database; the preset fault database comprises the corresponding relation between faults and standardized emergency treatment schemes.
The step sending unit 800 is configured to send the scheme to be executed to an emergency executive, and trigger the emergency executive to perform emergency treatment on the information system according to the scheme to be executed.
The step sending unit 800 is specifically configured to: judging whether the scheme to be executed contains a second preset keyword or not; if the scheme to be executed comprises a second preset keyword, sending a decision prompt to a user with preset authority, and receiving confirmation information fed back based on the decision prompt; transmitting the scheme to be executed to emergency execution personnel under the condition that the confirmation information indicates that the scheme to be executed is allowed to be executed; and if the scheme to be executed does not contain the second preset keyword, sending the scheme to be executed to emergency execution personnel.
In summary, compared with the prior art, the method of the embodiment can quickly generate an emergency meeting when the alarm information is generated, quickly inform the participants to join the emergency meeting by using the participant list and the address book, quickly obtain the scheme to be executed according to the speaking information of each participant, and timely trigger the emergency executor to carry out emergency treatment on the information system according to the scheme to be executed, thereby ensuring the high efficiency and time saving of the emergency treatment process and effectively improving the emergency treatment efficiency.
The application also provides a computer readable storage medium, which comprises a stored program, wherein the program executes the emergency processing method provided by the application.
The application also provides emergency treatment equipment, which comprises: a processor, a memory, and a bus. The processor is connected with the memory through a bus, the memory is used for storing a program, and the processor is used for running the program, wherein the emergency processing method provided by the application is executed when the program runs, and comprises the following steps:
under the condition of receiving alarm information of the information system, sending an emergency prompt to a user;
under the condition that a voice instruction sent by the user based on the emergency prompt is received, an emergency meeting is created;
inquiring the contact ways of the participants shown in the participant list from a locally pre-stored address book; the list of participants is input by the user based on a preset interface;
sending a meeting prompt to each participating person according to the contact mode of each participating person;
acquiring speaking information of each participant under the condition that each participant is detected and the participant is prompted to enter the emergency meeting based on the participant;
Collecting speaking information of each participant, and generating an emergency document of faults shown by the alarm information; the emergency document comprises instructions which are provided by each consultant for faults shown by the alarm information; the instructions are for indicating a treatment plan for the information system;
selecting one treatment scheme from the treatment schemes as a scheme to be executed;
and sending the scheme to be executed to emergency execution personnel, and triggering the emergency execution personnel to carry out emergency treatment on the information system according to the scheme to be executed.
Optionally, the sending an emergency prompt to the user with the meeting organization authority under the condition that the alarm information of the information system is received includes:
under the condition that alarm information of an information system is received, the alarm information is input into a fault evaluation model, and a fault score output by the fault evaluation model is obtained; the fault evaluation model is obtained by pre-training on the basis of taking sample alarm information as input and taking the score which is manually scored for the sample alarm information as a training target;
and when the fault score is larger than a preset threshold value, sending an emergency prompt to the user with meeting organization authority.
Optionally, under the condition that a voice instruction sent by the user based on the emergency prompt is received, creating an emergency conference includes:
under the condition that the user with meeting organization authority is received and based on the voice instruction sent by the emergency prompt, voice recognition is carried out on the voice instruction to obtain an instruction text, and semantic error correction is carried out on the instruction text to obtain instruction information conforming to semantic logic;
under the condition that the instruction text is detected to contain a first preset keyword, an emergency conference is established, and the theme of the emergency conference and the alarm information are displayed through a real-time billboard; the theme is input by the user with the conference organization authority based on the preset interface.
Optionally, when each participant is detected, based on the meeting prompt, entering the emergency meeting, the speech information of each participant is obtained, including:
under the condition that each participating person is detected to enter an emergency meeting, acquiring the identity information of each participating person from the address book, prompting the identity information of each participating person through voice, and displaying the identity information of each participating person through a real-time billboard;
The method comprises the steps of obtaining voice utterances of each participant, carrying out voice recognition on each voice utterance to obtain an utterance text of each participant, carrying out semantic error correction on each utterance text to obtain utterance information of each participant, and displaying the utterance information of each participant through the real-time billboard.
Optionally, the selecting one treatment plan from the treatment plans as the plan to be executed includes:
judging whether a preset fault database contains faults shown by the alarm information or not; the preset fault database comprises a corresponding relation between faults and a standardized emergency treatment scheme;
if the preset fault database contains the faults shown by the alarm information, a standardized emergency treatment scheme corresponding to the faults shown by the alarm information is selected from the preset fault database and is used as a scheme to be executed;
and if the preset fault database does not contain the faults shown by the alarm information, selecting one treatment scheme from the treatment schemes as a scheme to be executed.
Optionally, the selecting one treatment plan from the treatment plans as the plan to be executed includes:
Selecting an instruction which is proposed by a consultant with decision authority from all instructions shown in the emergency document as a decision instruction;
performing semantic error correction on the treatment scheme indicated by the decision instruction to obtain a new treatment scheme;
identifying the new treatment plan as a plan to be executed;
identifying the new treatment scheme as a new standardized emergency treatment scheme, and storing the corresponding relation between the faults shown by the alarm information and the new standardized emergency treatment scheme into a preset fault database; the preset fault database comprises the corresponding relation between faults and standardized emergency treatment schemes.
Optionally, the sending the scheme to be executed to emergency execution personnel includes:
judging whether the scheme to be executed contains a second preset keyword or not;
if the scheme to be executed comprises the second preset keyword, sending a decision prompt to a user with preset authority, and receiving confirmation information fed back by the user with preset authority based on the decision prompt;
transmitting the scheme to be executed to emergency execution personnel under the condition that the confirmation information indicates that the scheme to be executed is allowed to be executed;
And if the scheme to be executed does not contain the second preset keyword, the scheme to be executed is sent to emergency execution personnel.
The functions of the methods of embodiments of the present application, if implemented in the form of software functional units and sold or used as a stand-alone product, may be stored on a computing device readable storage medium. Based on such understanding, a part of the present application that contributes to the prior art or a part of the technical solution may be embodied in the form of a software product stored in a storage medium, comprising several instructions for causing a computing device (which may be a personal computer, a server, a mobile computing device or a network device, etc.) to execute all or part of the steps of the method described in the embodiments of the present application. And the aforementioned storage medium includes: a U-disk, a removable hard disk, a Read-Only Memory (ROM), a random access Memory (RAM, random Access Memory), a magnetic disk, or an optical disk, or other various media capable of storing program codes.
In this specification, each embodiment is described in a progressive manner, and each embodiment is mainly described in a different point from other embodiments, so that the same or similar parts between the embodiments are referred to each other.
The previous description of the disclosed embodiments is provided to enable any person skilled in the art to make or use the present application. Various modifications to these embodiments will be readily apparent to those skilled in the art, and the generic principles defined herein may be applied to other embodiments without departing from the spirit or scope of the application. Thus, the present application is not intended to be limited to the embodiments shown herein but is to be accorded the widest scope consistent with the principles and novel features disclosed herein.
Claims (8)
1. An emergency treatment method, comprising:
under the condition of receiving alarm information of the information system, sending an emergency prompt to a user;
under the condition that a user with meeting organization authority is received and a voice instruction sent based on the emergency prompt is sent, carrying out voice recognition on the voice instruction to obtain an instruction text, and carrying out semantic error correction on the instruction text to obtain instruction information conforming to semantic logic;
under the condition that the instruction text is detected to contain a first preset keyword, an emergency conference is established, and the theme of the emergency conference and the alarm information are displayed through a real-time billboard; the theme is input by the user with the conference organization authority based on a preset interface;
Inquiring the contact ways of the participants shown in the participant list from a locally pre-stored address book; the list of participants is input by the user based on a preset interface;
sending a meeting prompt to each participating person according to the contact mode of each participating person;
under the condition that the meeting prompts enter the emergency meeting, voice utterances of each participant are obtained, voice recognition is carried out on each voice utterance to obtain an uttered text of each participant, and semantic error correction is carried out on each uttered text to obtain the uttered information of each participant;
collecting speaking information of each participant, and generating an emergency document of faults shown by the alarm information; the emergency document comprises instructions which are provided by each consultant for faults shown by the alarm information; the instructions are for indicating a treatment plan for the information system;
selecting one treatment scheme from the treatment schemes as a scheme to be executed;
the scheme to be executed is sent to emergency execution personnel, and the emergency execution personnel is triggered to carry out emergency treatment on the information system according to the scheme to be executed;
When receiving each instruction shown in the emergency document, selecting one treatment scheme from the treatment schemes as a scheme to be executed, wherein the method comprises the following steps:
selecting an instruction which is proposed by a consultant with decision authority from all instructions shown in the emergency document as a decision instruction;
performing semantic error correction on the treatment scheme indicated by the decision instruction to obtain a new treatment scheme;
identifying the new treatment plan as a plan to be executed;
identifying the new treatment scheme as a new standardized emergency treatment scheme, and storing the corresponding relation between the faults shown by the alarm information and the new standardized emergency treatment scheme into a preset fault database; the preset fault database comprises a corresponding relation between faults and a standardized emergency treatment scheme; the standardized emergency treatment scheme is as follows: different emergency documents for the same fault all contain treatment schemes.
2. The method according to claim 1, wherein the sending an emergency prompt to the user with meeting organization rights in case of receiving the alert information of the information system comprises:
under the condition that alarm information of an information system is received, the alarm information is input into a fault evaluation model, and a fault score output by the fault evaluation model is obtained; the fault evaluation model is obtained by pre-training on the basis of taking sample alarm information as input and taking the score which is manually scored for the sample alarm information as a training target;
And when the fault score is larger than a preset threshold value, sending an emergency prompt to the user with meeting organization authority.
3. The method of claim 1, wherein the obtaining the speech utterances of each participant based on the meeting prompt and the entering the emergency meeting, and performing speech recognition on each speech utterances to obtain the utterance text of each participant, and performing semantic error correction on each utterance text to obtain the utterance information of each participant comprises:
under the condition that each participating person is detected to enter an emergency meeting, acquiring the identity information of each participating person from the address book, prompting the identity information of each participating person through voice, and displaying the identity information of each participating person through a real-time billboard;
the method comprises the steps of obtaining voice utterances of each participant, carrying out voice recognition on each voice utterance to obtain an utterance text of each participant, carrying out semantic error correction on each utterance text to obtain utterance information of each participant, and displaying the utterance information of each participant through the real-time billboard.
4. The method according to claim 1, wherein when judging whether the fault indicated by the alarm information is included in the preset fault database, the selecting one treatment scheme from the treatment schemes as the scheme to be executed includes:
judging whether a preset fault database contains faults shown by the alarm information or not; the preset fault database comprises a corresponding relation between faults and a standardized emergency treatment scheme;
if the preset fault database contains the faults shown by the alarm information, a standardized emergency treatment scheme corresponding to the faults shown by the alarm information is selected from the preset fault database and is used as a scheme to be executed;
and if the preset fault database does not contain the faults shown by the alarm information, selecting one treatment scheme from the treatment schemes as the scheme to be executed.
5. The method of claim 1, wherein the sending the solution to be performed to an emergency executive comprises:
judging whether the scheme to be executed contains a second preset keyword or not;
if the scheme to be executed comprises the second preset keyword, sending a decision prompt to a user with preset authority, and receiving confirmation information fed back by the user with preset authority based on the decision prompt;
Transmitting the scheme to be executed to emergency execution personnel under the condition that the confirmation information indicates that the scheme to be executed is allowed to be executed;
and if the scheme to be executed does not contain the second preset keyword, the scheme to be executed is sent to emergency execution personnel.
6. An emergency treatment device, comprising:
the emergency prompt unit is used for sending an emergency prompt to a user under the condition of receiving alarm information of the information system;
the conference creation unit is used for carrying out voice recognition on the voice instruction to obtain an instruction text and carrying out semantic error correction on the instruction text to obtain instruction information conforming to semantic logic under the condition that a user with conference organization authority is received and based on the voice instruction sent by the emergency prompt; under the condition that the instruction text is detected to contain a first preset keyword, an emergency conference is established, and the theme of the emergency conference and the alarm information are displayed through a real-time billboard; the theme is input by the user with the conference organization authority based on a preset interface;
the personnel inquiry unit is used for inquiring the contact way of each consultant shown in the consultant list from the address list stored locally; the list of participants is input by the user based on a preset interface;
The meeting prompting unit is used for sending meeting prompts to the meeting participants according to the contact modes of the meeting participants;
the speech acquisition unit is used for acquiring the speech of each participant under the condition that the participant is prompted to enter the emergency conference, carrying out speech recognition on each speech to obtain the speech text of each participant, and carrying out semantic error correction on each speech text to obtain the speech information of each participant;
the document generation unit is used for gathering the speaking information of each participant and generating an emergency document of the fault shown by the alarm information; the emergency document comprises instructions which are provided by each consultant for faults shown by the alarm information; the instructions are for indicating a treatment plan for the information system;
the step selection unit is used for selecting an instruction which is proposed by a consultant with decision authority from all the instructions shown in the emergency document as a decision instruction; performing semantic error correction on the treatment scheme indicated by the decision instruction to obtain a new treatment scheme; identifying the new treatment plan as a plan to be executed; identifying the new treatment scheme as a new standardized emergency treatment scheme, and storing the corresponding relation between the faults shown by the alarm information and the new standardized emergency treatment scheme into a preset fault database; the preset fault database comprises a corresponding relation between faults and a standardized emergency treatment scheme; the standardized emergency treatment scheme is as follows: treatment schemes contained in different emergency documents of the same fault;
And the step sending unit is used for sending the scheme to be executed to emergency execution personnel, and triggering the emergency execution personnel to carry out emergency treatment on the information system according to the scheme to be executed.
7. A computer readable storage medium, characterized in that the computer readable storage medium comprises a stored program, wherein the program performs the emergency treatment method of any one of claims 1-5.
8. An emergency treatment device, comprising: a processor, a memory, and a bus; the processor is connected with the memory through the bus;
the memory is used for storing a program, and the processor is used for running the program, wherein the program runs to execute the emergency treatment method as claimed in any one of claims 1 to 5.
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