CN113489707A - Call processing method, device, equipment and storage medium - Google Patents
Call processing method, device, equipment and storage medium Download PDFInfo
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
- H04L65/1066—Session management
- H04L65/1069—Session establishment or de-establishment
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- H—ELECTRICITY
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- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
- H04L65/1066—Session management
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
- H04L65/1066—Session management
- H04L65/1076—Screening of IP real time communications, e.g. spam over Internet telephony [SPIT]
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- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
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- H04N7/14—Systems for two-way working
- H04N7/141—Systems for two-way working between two video terminals, e.g. videophone
Abstract
The disclosure relates to a method, a device, equipment and a storage medium for call processing, relates to the fields of artificial intelligence, communication technology and the like, and can be applied to voice interaction equipment. The specific implementation scheme is as follows: under the condition of receiving a call request, verifying a calling object initiating the call request; sending a call connection request to a call cloud under the condition that the verification result is that the calling object has the call authority; the call cloud is used for providing call related services; and responding to the call completion confirmation information of the call cloud end, and executing call completion. By using two verification processes, the automatic call connection can be realized under the condition that the verification is passed. On the premise of ensuring the safety of the conversation, the efficiency of call connection is improved. More applicable scenarios can be covered.
Description
Technical Field
The present disclosure relates to the field of computer technology, and more particularly to the fields of artificial intelligence, communication technology, etc., and can be applied to voice interaction devices.
Background
The voice interaction equipment with the screen can support functions such as man-machine interaction, music playing or household appliance control, and therefore has a certain market share. In the related art, the call mode of the voice interaction device with the screen having the call function still adopts the answering party to answer through voice or manual mode so as to establish the call. Therefore, the related art has the disadvantage of inconvenient answering.
Disclosure of Invention
The disclosure provides a method, an apparatus, a device and a storage medium for call processing.
According to an aspect of the present disclosure, there is provided a method for call processing, applied to a voice interactive device with a screen, the method including the steps of:
under the condition of receiving a call request, verifying a calling object initiating the call request;
sending a call connection request to a call cloud under the condition that the verification result is that the calling object has the call authority; the call cloud is used for providing call related services;
and responding to the call completion confirmation information of the call cloud end, and executing call completion.
According to another aspect of the present disclosure, a method for call processing is provided, which is applied to a call cloud, and the method may include the following steps:
under the condition of receiving a call connection request of the voice interaction equipment with the screen, verifying a calling object corresponding to the call request;
and sending call completion confirmation information to the voice interaction equipment with the screen under the condition that the calling object has the call authority as a result of verification.
According to a third aspect of the present disclosure, there is provided a call processing apparatus, which may be applied to a voice interaction device with a screen, including:
the verification module is used for verifying the calling object initiating the call request under the condition of receiving the call request;
the call connection request sending module is used for sending a call connection request to the communication cloud under the condition that the verification result is that the calling object has the call authority; the call cloud is used for providing call related services;
and the call completion execution module is used for responding to the call completion confirmation information of the call cloud and executing call completion.
According to a fourth aspect of the present disclosure, there is provided a call processing apparatus, which can be applied to a call cloud, including:
the calling object verification module is used for verifying a calling object corresponding to a call request under the condition of receiving the call connection request of the voice interaction equipment with the screen;
and the call completion confirmation information sending module is used for sending call completion confirmation information to the voice interaction equipment with the screen under the condition that the verification result is that the calling object has the call authority.
According to another aspect of the present disclosure, there is provided an electronic device including:
at least one processor; and
a memory communicatively coupled to the at least one processor; wherein the content of the first and second substances,
the memory stores instructions executable by the at least one processor to enable the at least one processor to perform a method according to any one of the embodiments of the present disclosure.
According to another aspect of the present disclosure, there is provided a non-transitory computer readable storage medium having stored thereon computer instructions for causing a computer to perform a method in any of the embodiments of the present disclosure.
According to another aspect of the present disclosure, a computer program product is provided, comprising a computer program which, when executed by a processor, implements the method in any of the embodiments of the present disclosure.
The technology according to the present disclosure utilizes two authentication processes, and automatic call completion can be achieved if authentication is passed. On the premise of ensuring the safety of the conversation, the efficiency of call connection is improved. More applicable scenarios can be covered.
It should be understood that the statements in this section do not necessarily identify key or critical features of the embodiments of the present disclosure, nor do they limit the scope of the present disclosure. Other features of the present disclosure will become apparent from the following description.
Drawings
The drawings are included to provide a better understanding of the present solution and are not to be construed as limiting the present disclosure. Wherein:
FIG. 1 is a first flow chart of a method of call processing according to the present disclosure;
FIG. 2 is a first flow chart for determining call permissions of a calling object according to the present disclosure;
FIG. 3 is a flow chart two for determining call permissions of a calling object according to the present disclosure;
FIG. 4 is a flow chart for performing call completion according to the present disclosure;
FIG. 5 is a flow chart two of a method of call processing according to the present disclosure;
FIG. 6 is a flow chart three for determining the call permissions of a calling party according to the present disclosure;
FIG. 7 is a first flowchart of sending a call completion confirmation message to a voice interactive device with a screen according to the present disclosure;
FIG. 8 is a flow chart two of sending a call completion confirmation message to a voice interactive device with screen according to the present disclosure;
FIG. 9 is a first schematic diagram of an apparatus for call processing according to the present disclosure;
FIG. 10 is a second schematic diagram of an apparatus for call processing according to the present disclosure;
fig. 11 is a block diagram of an electronic device for implementing a method of call processing of an embodiment of the present disclosure.
Detailed Description
Exemplary embodiments of the present disclosure are described below with reference to the accompanying drawings, in which various details of the embodiments of the disclosure are included to assist understanding, and which are to be considered as merely exemplary. Accordingly, those of ordinary skill in the art will recognize that various changes and modifications of the embodiments described herein can be made without departing from the scope and spirit of the present disclosure. Also, descriptions of well-known functions and constructions are omitted in the following description for clarity and conciseness.
As shown in fig. 1, the present disclosure relates to a method for call processing, applied to a voice interactive device with a screen, and the method may include the following steps:
s101: under the condition of receiving a call request, verifying a calling object initiating the call request;
s102: sending a call connection request to a call cloud under the condition that the verification result is that the calling object has the call authority; the call cloud is used for providing call related services;
s103: and responding to the call completion confirmation information of the call cloud end, and executing call completion.
The execution subject of the method of the present disclosure may be a voice interaction device with a screen. Under the condition that the screen-equipped voice interaction equipment receives a call request of a calling object, the screen-equipped voice interaction equipment can carry out first verification on the calling object. The call request may include a call request such as "i want to have a conference call with sun" initiated by the calling object, and may also include a call instruction to the screen voice interaction device such as "go home" initiated by the calling object.
Illustratively, taking the call request as "go home", the call request may correspond to a call request to the on-screen voice interaction device. The voice interaction equipment with the screen executes the call connection action, and the automatic connection of the video call can be realized.
The validation of the calling object from which the call request originates may correspond to a single validation. The first verification may include verification of the identity of the calling object. For example, the identity of the calling object may be verified by presetting a black list or a white list. In case the calling object belongs to a white list, it may indicate a pass of the authentication. Conversely, in the case where the calling object belongs to the blacklist, it may indicate that the authentication is not passed.
In the case of a pass of the primary authentication, a secondary authentication may be initiated. The secondary verification may include verification of the calling object by the call cloud. The call cloud may be an execution end for providing call related services. The call-related services may include selecting a communication line, calculating a communication tariff in real time, and the like. The authentication content of the secondary authentication may be the same as or similar to the authentication content of the primary authentication.
And under the condition that the secondary verification is passed, the voice interaction equipment with the screen can receive call completion confirmation information sent by the communication cloud. The call completion confirmation information may serve as a trigger instruction to trigger a response to the call request, i.e., to trigger performing call completion. That is, the call completion operation can be automatically performed, and in the case where both the authentications are passed, the call completion can be automatically performed.
Through the process, the automatic call connection can be realized by utilizing two verification processes under the condition that the verification is passed. On the premise of ensuring the safety of the conversation, the efficiency of call connection is improved. More applicable scenarios can be covered.
As shown in fig. 2, in one embodiment, determining the call authority of the calling object includes:
s201: acquiring a group to which a calling object belongs;
s202: and determining that the calling object has the calling authority under the condition that the group to which the calling object belongs is a predetermined group.
The group may include a family group and/or a work group, etc. For example, the determination of the call authority may include determining whether the calling object and the called object belong to the same group. For another example, the determination of the call authority may include determining whether the calling object belongs to a predetermined group, or the like. The predetermined group may include the aforementioned family group, work group, and the like.
In case that the calling object and the called object belong to the same group, or in case that the calling object belongs to a predetermined group, it may be determined that the calling object has a call right as a result of the verification.
For each object (calling object, called object), the group may be pre-acquired or pre-established.
Taking the acquisition group as an example, the acquired group may be a work group. And acquiring the relevant information of the work group by logging in social software, registering in the work group and the like.
Taking the group establishment as an example, the established group may be a family group, and a plurality of objects may be established as the family group by using the mobile phone numbers or the device identifiers of different objects. The device identifier may be an identifier of a device bound to a server or cloud of a manufacturer. For example, the identifier may be a nickname of the device, or a device number assigned to the device by a server or cloud of a device manufacturer in the binding process, or the like. For example, the device employed by the family member "dad" can be a smart speaker, and the identification of the speaker can be "dad's speaker". The device adopted by the family member for ' mom ' can be a smart phone, and the identifier of the smart phone can be ' mom ' mobile phone '.
That is, a group pre-acquired or pre-established by each object may be saved in the group storage cloud. Under the condition that the voice interaction equipment with the screen receives a call request of a calling object, the group can be acquired from the cloud of the group storage, so that the calling object can be verified to determine whether the calling object has call permission.
Through the process, the call receiving authority can be opened only for the specific calling object, so that the effects of improving the privacy and the safety of the call are achieved.
As shown in fig. 3, in an embodiment, determining the call authority of the calling object may further include the following steps:
s301: acquiring call request configuration information of a calling object, wherein the call request configuration information is preset;
s302: analyzing the call request to obtain an analysis result;
s303: and under the condition that the analysis result conforms to the corresponding content of the call request configuration information, determining that the calling object has the call authority.
The call request configuration information may be determined when a call of a calling object is received for the first time, may be set when a group is acquired or constructed, and may be set for a contact person in an address list individually.
The call request configuration information may include a call mode allowed for the calling object, a call time allowed for the calling object, and the like. The calling mode may include a voice call or a video call.
By parsing the call request, a parsing result may be determined. That is, the manner of the call request, and the time of the call, etc. may be determined.
The analysis result is compared with the corresponding content of the call request configuration information, and the call request can be further verified. For example, in the call request configuration information, if the configuration information of "zhang san" as the calling object is only voice call permission, the call request is analyzed, and the obtained analysis result is a video call, it may be determined that zhang san as the calling object does not have the call authority.
Through the process, the calling authority of the calling object can be restrained by using calling modes, calling time and the like, so that the effects of calling privacy and safety can be further realized.
As shown in fig. 4, in one embodiment, step S103 may include the following steps:
s401: acquiring calling line information contained in the calling connection confirmation information;
s402: and selecting the corresponding calling line to carry out call connection according to the calling line information.
The calling line information may be generated by the call cloud. For example, the call cloud may generate corresponding call line information according to an identifier of a device (voice interaction device with screen) corresponding to the called object (and/or the calling object).
For example, when the identifier of the device corresponding to the called party is a mobile phone number, the calling line information may be generated according to an operator to which the mobile phone number belongs. The generated calling line information includes information for selecting a VoIP (Voice over Internet Protocol) line corresponding to the operator to which the telephone number belongs.
Alternatively, in the case where the calling party and the called party are determined to belong to products of the same equipment manufacturer by using the identifier of the equipment, the generated calling line information may include information for selecting a network telephone line of the equipment manufacturer.
Through the above process, a more suitable calling line can be selected to perform call completion. For example, optimization of call tariffs, or optimization of call quality may be achieved. Or the cost performance can be balanced between the call charge and the call quality, so that the optimal call effect is achieved.
As shown in fig. 5, the present disclosure relates to a call processing method applied to a call cloud, and the method may include the following steps:
s501: verifying a calling object under the condition of receiving a call connection request of the voice interaction equipment with the screen;
s502: and sending call completion confirmation information to the voice interaction equipment with the screen under the condition that the calling object has the call authority as a result of verification.
The call cloud may be an execution end for providing call related services. Call-related services may include authenticating a calling party, selecting a communication line, calculating a communication tariff, and the like.
The method comprises the steps that a call request is received by the voice interaction equipment with the screen, a calling object initiating the call request is verified, and a call connection request sent by the voice interaction equipment with the screen can be received by the conversation cloud under the condition that the calling object has a call authority.
In case of receiving a call completion request of the voice interactive device with screen, the caller who initiated the call request can be authenticated. Compared with the primary verification of the calling object initiating the call request by the voice interaction equipment with the screen, the verification performed by the call cloud can be used as secondary verification. The first authentication may be considered as authentication from the user information dimension, and the second authentication may be considered as authentication from the call service dimension.
The secondary verification process may include querying, with the call request, information about the caller who originated the call request. For example, the related information of the calling object may include a name, a nickname, an avatar of the calling object, a relationship between the calling object and the called object, and a device corresponding to the calling object. The relationship between the calling object and the called object may be whether the calling object belongs to a white list set by the called object. The device corresponding to the calling object may be determined by obtaining a Serial Number (SN) of the calling object.
When the verification result performed by the call cloud indicates that the calling object has the call authority, the communication line may be determined according to a network used by the device corresponding to the calling object or a communication operator used by the device corresponding to the calling object. And the determined communication line and the inquired related information of the calling object are used as call connection confirmation information for responding the call connection request and sent to the voice interaction equipment with the screen. So that the voice interactive apparatus with screen performs call completion according to the call completion confirmation information.
Through the process, the automatic call connection can be realized by utilizing two verification processes under the condition that the verification is passed. On the premise of ensuring the safety of the conversation, the efficiency of call connection is improved. More applicable scenarios can be covered.
As shown in fig. 6, in one embodiment, the determining of the call right of the calling object involved in step S502 may include the following steps:
s601: acquiring a group to which a calling object belongs;
s602: and determining that the calling object has the calling authority under the condition that the group to which the calling object belongs is a predetermined group.
The predetermined group may include a family group and/or a work group, etc. For example, the determination of the call authority may include determining whether the calling object and the called object belong to the same group. For another example, the determination of the call authority may include determining whether the calling object belongs to a predetermined group, or the like.
For each object (calling object, called object), the group may be pre-acquired or pre-established.
Groups pre-acquired or pre-established by each object can be stored in the group storage cloud. Under the condition that the call connection request of the voice interaction equipment with the screen is received by the call cloud end, the group information of the calling object can be acquired from the group storage cloud end, so that the calling object can be verified to determine whether the calling object has the call permission.
Through the process, the call receiving authority can be opened only for the specific calling object, so that the effects of improving the privacy and the safety of the call are achieved.
As shown in fig. 7, in an embodiment, the step S502 of sending the call completion confirmation message to the voice interactive device with screen may include the following steps:
s701: determining a calling line according to the identification of the calling object and/or the identification of the voice interaction equipment with the screen;
s702: and taking the calling line as call connection confirmation information, and sending the call connection confirmation information to the voice interaction equipment with the screen.
The identification of the calling object and the identification of the voice interaction device with the screen can be product serial numbers, or the identifications can be numbers or communication names of the calling object and the voice interaction device with the screen, and the like. The number may be a cell phone number, the communication name may be a user name of the device registered with the carrier or the attempt server, etc.
For example, when the identifier of the device corresponding to the called party is a mobile phone number, the calling line information may be generated according to the operator to which the mobile phone number belongs. The generated calling line information includes information for selecting a VoIP (Voice over Internet Protocol) line corresponding to the operator to which the telephone number belongs.
Alternatively, in the case where the calling party and the called party are determined to belong to products of the same equipment manufacturer by using the identifier of the equipment, the generated calling line information may include information for selecting a network telephone line of the equipment manufacturer.
Through the above procedure, a more suitable calling line can be selected. For example, optimization of call tariffs, or optimization of call quality may be achieved. Or the cost performance can be balanced between the call charge and the call quality, so that the optimal call effect is achieved.
As shown in fig. 8, in an embodiment, the step S502 of sending the call completion confirmation message to the voice interactive device with screen may include the following steps:
s801: acquiring related information of a calling object, wherein the related information comprises at least one of the name, the nickname and the head portrait of the calling object;
s802: and taking the relevant information of the calling object as call completion confirmation information, and sending the call completion confirmation information to the voice interaction equipment with the screen.
The related information of the calling object can be stored in the group storage cloud. By accessing the group storage cloud, the related information of the calling object can be acquired. For example, at least one of a name, a nickname, and an avatar of the calling object may be acquired.
The related information of the calling object is used as call connection confirmation information and sent to the voice interaction equipment with the screen, so that the voice interaction equipment with the screen can display the related information of the calling object when the call connection is executed.
As shown in fig. 9, the present disclosure relates to a call processing apparatus, which may be applied to a voice interactive device with a screen, and includes:
a verification module 901, configured to verify a calling party initiating a call request when the call request is received;
a call connection request sending module 902, configured to send a call connection request to the call cloud when the verification result indicates that the calling object has a call right; the call cloud is used for providing call related services;
the call completion executing module 903 is configured to execute call completion in response to the call completion confirmation information of the call cloud.
In one embodiment, the verification module 901 may further include:
the group acquisition submodule is used for acquiring a group to which the calling object belongs;
and the verification execution submodule is used for determining that the calling object has the calling authority under the condition that the group to which the calling object belongs is a predetermined group.
In one embodiment, the verification module 901 may further include:
a calling request configuration information acquisition submodule for acquiring calling request configuration information of a calling object, the calling request configuration information being preset;
the analysis submodule is used for analyzing the call request to obtain an analysis result;
and the verification execution submodule is used for determining that the calling object has the calling authority under the condition that the analysis result conforms to the corresponding content of the calling request configuration information.
In one embodiment, the call completing performing module 903 may include:
a calling line information acquisition submodule for acquiring calling line information contained in the call completion confirmation information;
and the calling line selection submodule is used for selecting the corresponding calling line to execute call connection according to the calling line information.
As shown in fig. 10, the present disclosure relates to a call processing apparatus, which can be applied to a call cloud, including:
a calling object verification module 1001, configured to verify a calling object corresponding to a call request when receiving the call connection request of the voice interaction device with screen;
a call completion confirmation information sending module 1002, configured to send call completion confirmation information to the voice interaction device with screen if the result of the verification is that the calling object has the call authority.
In one embodiment, calling object verification module 1001 may include:
the group acquisition submodule acquires a group to which the calling object belongs;
and the verification execution submodule is used for determining that the calling object has the calling authority under the condition that the group to which the calling object belongs is a predetermined group.
In one embodiment, the call completion confirmation information sending module 1002 may include:
the calling line determining submodule is used for determining a calling line according to the identification of the calling object and/or the identification of the voice interaction equipment with the screen;
and the call completion confirmation information sending execution submodule is used for sending the call completion confirmation information to the voice interaction equipment with the screen by taking the calling line as the call completion confirmation information.
In one embodiment, the call completion confirmation information sending module 1002 may further include:
the related information acquisition sub-module is used for acquiring related information of the calling object, wherein the related information comprises at least one of the name, the nickname and the head portrait of the calling object;
and the call completion confirmation information sending execution submodule is used for sending the call completion confirmation information to the voice interaction equipment with the screen by taking the relevant information of the calling object as the call completion confirmation information.
In the technical scheme of the disclosure, the acquisition, storage, application and the like of the personal information of the related user all accord with the regulations of related laws and regulations, and do not violate the good customs of the public order.
The present disclosure also provides an electronic device, a readable storage medium, and a computer program product according to embodiments of the present disclosure.
FIG. 11 shows a schematic block diagram of an electronic device 1100 that may be used to implement embodiments of the present disclosure. Electronic devices are intended to represent various forms of digital computers, such as laptops, desktops, workstations, personal digital assistants, servers, blade servers, mainframes, and other appropriate computers. The electronic device may also represent various forms of mobile devices, such as personal digital processing, cellular phones, smart phones, wearable devices, and other similar computing devices. The components shown herein, their connections and relationships, and their functions, are meant to be examples only, and are not meant to limit implementations of the disclosure described and/or claimed herein.
As shown in fig. 11, the electronic device 1100 includes a computing unit 1110 that may perform various appropriate actions and processes in accordance with a computer program stored in a Read Only Memory (ROM)1120 or a computer program loaded from a storage unit 1180 into a Random Access Memory (RAM) 1130. In the RAM 1130, various programs and data required for the operation of the device 1100 may also be stored. The computing unit 1110, ROM 1120, and RAM 1130 are connected to each other by a bus 1140. An input/output (I/O) interface 1150 is also connected to bus 1140.
Various components in electronic device 1100 are connected to I/O interface 1150, including: an input unit 1160 such as a keyboard, a mouse, or the like; an output unit 1170 such as various types of displays, speakers, and the like; a storage unit 1180 such as a magnetic disk, optical disk, or the like; and a communication unit 1190 such as a network card, modem, wireless communication transceiver, or the like. The communication unit 1190 allows the electronic device 1100 to exchange information/data with other devices via a computer network such as the internet and/or various telecommunications networks.
The computing unit 1110 may be a variety of general-purpose and/or special-purpose processing components having processing and computing capabilities. Some examples of the computing unit 1110 include, but are not limited to, a Central Processing Unit (CPU), a Graphics Processing Unit (GPU), various dedicated Artificial Intelligence (AI) computing chips, various computing units running machine learning model algorithms, a Digital Signal Processor (DSP), and any suitable processor, controller, microcontroller, and so forth. The computing unit 1110 performs the various methods and processes described above, such as methods of call processing. For example, in some embodiments, the method of call processing may be implemented as a computer software program tangibly embodied in a machine-readable medium, such as the storage unit 1180. In some embodiments, part or all of the computer program may be loaded and/or installed onto the electronic device 1100 via the ROM 1120 and/or the communication unit 1190. When the computer program is loaded into RAM 1130 and executed by computing unit 1110, one or more steps of the method of call processing described above may be performed. Alternatively, in other embodiments, the computing unit 1110 may be configured by any other suitable means (e.g., by means of firmware) to perform the method of call processing.
Various implementations of the systems and techniques described here above may be implemented in digital electronic circuitry, integrated circuitry, Field Programmable Gate Arrays (FPGAs), Application Specific Integrated Circuits (ASICs), Application Specific Standard Products (ASSPs), system on a chip (SOCs), load programmable logic devices (CPLDs), computer hardware, firmware, software, and/or combinations thereof. These various embodiments may include: implemented in one or more computer programs that are executable and/or interpretable on a programmable system including at least one programmable processor, which may be special or general purpose, receiving data and instructions from, and transmitting data and instructions to, a storage system, at least one input device, and at least one output device.
Program code for implementing the methods of the present disclosure may be written in any combination of one or more programming languages. These program codes may be provided to a processor or controller of a general purpose computer, special purpose computer, or other programmable data processing apparatus, such that the program codes, when executed by the processor or controller, cause the functions/operations specified in the flowchart and/or block diagram to be performed. The program code may execute entirely on the machine, partly on the machine, as a stand-alone software package partly on the machine and partly on a remote machine or entirely on the remote machine or server.
In the context of this disclosure, a machine-readable medium may be a tangible medium that can contain, or store a program for use by or in connection with an instruction execution system, apparatus, or device. The machine-readable medium may be a machine-readable signal medium or a machine-readable storage medium. A machine-readable medium may include, but is not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or any suitable combination of the foregoing. More specific examples of a machine-readable storage medium would include an electrical connection based on one or more wires, a portable computer diskette, a hard disk, a Random Access Memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disc read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing.
To provide for interaction with a user, the systems and techniques described here can be implemented on a computer having: a display device (e.g., a CRT (cathode ray tube) or LCD (liquid crystal display) monitor) for displaying information to a user; and a keyboard and a pointing device (e.g., a mouse or a trackball) by which a user can provide input to the computer. Other kinds of devices may also be used to provide for interaction with a user; for example, feedback provided to the user can be any form of sensory feedback (e.g., visual feedback, auditory feedback, or tactile feedback); and input from the user may be received in any form, including acoustic input, speech input, or tactile input.
The systems and techniques described here can be implemented in a computing system that includes a back-end component (e.g., as a data server), or that includes a middleware component (e.g., an application server), or that includes a front-end component (e.g., a user computer having a graphical user interface or a web browser through which a user can interact with an implementation of the systems and techniques described here), or any combination of such back-end, middleware, or front-end components. The components of the system can be interconnected by any form or medium of digital data communication (e.g., a communication network). Examples of communication networks include: local Area Networks (LANs), Wide Area Networks (WANs), and the Internet.
The computer system may include clients and servers. A client and server are generally remote from each other and typically interact through a communication network. The relationship of client and server arises by virtue of computer programs running on the respective computers and having a client-server relationship to each other. The server may be a cloud server, a server of a distributed system, or a server with a combined blockchain.
It should be understood that various forms of the flows shown above may be used, with steps reordered, added, or deleted. For example, the steps described in the present disclosure may be executed in parallel or sequentially or in different orders, and are not limited herein as long as the desired results of the technical solutions disclosed in the present disclosure can be achieved.
The above detailed description should not be construed as limiting the scope of the disclosure. It should be understood by those skilled in the art that various modifications, combinations, sub-combinations and substitutions may be made in accordance with design requirements and other factors. Any modification, equivalent replacement, and improvement made within the spirit and principle of the present disclosure should be included in the scope of protection of the present disclosure.
Claims (19)
1. A call processing method is applied to a voice interaction device with a screen, and comprises the following steps:
under the condition of receiving a call request, verifying a calling object initiating the call request;
sending a call connection request to a call cloud under the condition that the calling object has the call authority as a result of the verification; the call cloud is used for providing call related services;
and responding to the call completion confirmation information of the call cloud, and executing call completion.
2. The method of claim 1, wherein determining the call permissions of the calling object comprises:
acquiring a group to which the calling object belongs;
and determining that the calling object has calling authority under the condition that the group to which the calling object belongs is a predetermined group.
3. The method of claim 1 or 2, wherein determining the call permissions of the calling object comprises:
acquiring call request configuration information of the calling object, wherein the call request configuration information is preset;
analyzing the call request to obtain an analysis result;
and under the condition that the analysis result conforms to the corresponding content of the call request configuration information, determining that the calling object has call authority.
4. The method of claim 1, wherein the performing call completion in response to the call completion confirmation information of the call cloud comprises:
acquiring calling line information contained in the calling connection confirmation information;
and selecting the corresponding calling line to execute call connection according to the calling line information.
5. A call processing method is applied to a call cloud and comprises the following steps:
verifying a calling object under the condition of receiving a call connection request of the voice interaction equipment with the screen;
and sending call completion confirmation information to the voice interaction equipment with the screen under the condition that the calling object has the call authority as a result of the verification.
6. The method of claim 5, wherein determining the call permissions of the calling object comprises:
acquiring a group to which the calling object belongs;
and determining that the calling object has calling authority under the condition that the group to which the calling object belongs is a predetermined group.
7. The method of claim 5, wherein the sending of the call completion confirmation message to the voice interactive device with screen comprises:
determining a calling line according to the identification of the calling object and/or the identification of the voice interaction equipment with the screen;
and taking the calling line as call connection confirmation information, and sending the call connection confirmation information to the voice interaction equipment with the screen.
8. The method of claim 5, wherein the sending of the call completion confirmation message to the voice interactive device with screen comprises:
acquiring related information of the calling object, wherein the related information comprises at least one of the name, the nickname and the head portrait of the calling object;
and taking the relevant information of the calling object as call completion confirmation information, and sending the call completion confirmation information to the voice interaction equipment with the screen.
9. An apparatus for call processing, comprising:
the verification module is used for verifying a calling object initiating the call request under the condition of receiving the call request;
the call connection request sending module is used for sending a call connection request to a call cloud under the condition that the verification result indicates that the calling object has the call authority; the call cloud is used for providing call related services;
and the call completion execution module is used for responding to the call completion confirmation information of the call cloud terminal and executing call completion.
10. The apparatus of claim 9, wherein the verification module comprises:
the group acquisition submodule is used for acquiring the group to which the calling object belongs;
and the verification execution submodule is used for determining that the calling object has the calling authority under the condition that the group to which the calling object belongs is a predetermined group.
11. The apparatus of claim 9 or 10, wherein the verification module comprises:
a calling request configuration information obtaining submodule, configured to obtain calling request configuration information of the calling object, where the calling request configuration information is preset;
the analysis submodule is used for analyzing the call request to obtain an analysis result;
and the verification execution submodule is used for determining that the calling object has the calling authority under the condition that the analysis result conforms to the corresponding content of the calling request configuration information.
12. The apparatus of claim 9, wherein the call completion performing module comprises:
a calling line information acquisition submodule for acquiring calling line information contained in the call completion confirmation information;
and the calling line selection submodule is used for selecting the corresponding calling line to execute call connection according to the calling line information.
13. An apparatus for call processing, comprising:
the calling object verification module is used for verifying the calling object under the condition of receiving a call connection request of the voice interaction equipment with the screen;
and the call completion confirmation information sending module is used for sending call completion confirmation information to the voice interaction equipment with the screen under the condition that the verification result is that the calling object has the call authority.
14. The apparatus of claim 13, wherein the calling object authentication module comprises:
the group acquisition submodule acquires a group to which the calling object belongs;
and the verification execution submodule is used for determining that the calling object has the calling authority under the condition that the group to which the calling object belongs is a predetermined group.
15. The apparatus of claim 13, wherein the call completion confirmation information sending module comprises:
the calling line determining submodule is used for determining a calling line according to the identification of the calling object and/or the identification of the voice interaction equipment with the screen;
and the call completion confirmation information sending execution submodule is used for sending the call completion confirmation information to the voice interaction equipment with the screen by taking the calling line as the call completion confirmation information.
16. The apparatus of claim 13, wherein the call completion confirmation information sending module comprises:
the related information acquisition sub-module is used for acquiring related information of the calling object, wherein the related information comprises at least one of the name, the nickname and the head portrait of the calling object;
and the call completion confirmation information sending execution submodule is used for sending the call completion confirmation information to the voice interaction equipment with the screen by taking the relevant information of the calling object as the call completion confirmation information.
17. An electronic device, comprising:
at least one processor; and
a memory communicatively coupled to the at least one processor; wherein the content of the first and second substances,
the memory stores instructions executable by the at least one processor to enable the at least one processor to perform the method of any one of claims 1 to 8.
18. A non-transitory computer readable storage medium storing computer instructions for causing a computer to perform the method of any one of claims 1 to 8.
19. A computer program product comprising a computer program which, when executed by a processor, implements the method according to any one of claims 1 to 8.
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