CN113470645B

CN113470645B - Call processing method, device, equipment and storage medium

Info

Publication number: CN113470645B
Application number: CN202110739476.7A
Authority: CN
Inventors: 王盈; 熊芩; 王芃; 薛向东
Original assignee: Beijing Baidu Netcom Science and Technology Co Ltd
Current assignee: Beijing Baidu Netcom Science and Technology Co Ltd
Priority date: 2021-06-30
Filing date: 2021-06-30
Publication date: 2024-05-28
Anticipated expiration: 2041-06-30
Also published as: CN113470645A

Abstract

The present disclosure relates to methods, apparatuses, devices and storage media for call processing, and relates to the fields of artificial intelligence, communication technology, etc., which can be applied to voice interaction devices. The specific implementation scheme is as follows: analyzing the call instruction to obtain at least one call object; inquiring each calling object by utilizing a pre-constructed address book to obtain an inquiring result; the query result comprises one of single-item matching, multiple-item matching and no-matching; and carrying out call processing by utilizing the query result. And the different matching results of the address book and the calling object can be processed in a targeted manner, so that the aim of improving the recognition result of the calling object is fulfilled. The effect of enriching the applicable scenes of the voice interaction equipment is achieved.

Description

Call processing method, device, equipment and storage medium

Technical Field

The disclosure relates to the field of computer technology, in particular to the fields of artificial intelligence, communication technology and the like, and can be applied to voice interaction equipment.

Background

The voice interaction device can support functions such as man-machine interaction, music playing or household appliance control, and therefore has a certain market share. In the related art, the voice interaction device has poor recognition capability on a call object when executing a call function, so that the application scene of the voice interaction device is restricted to a certain extent.

Disclosure of Invention

The present disclosure provides a method, apparatus, device and storage medium for call processing.

According to an aspect of the present disclosure, there is provided a method of call processing, the method may include the steps of:

Analyzing the call instruction to obtain at least one call object;

Inquiring each calling object by utilizing a pre-constructed address book to obtain an inquiring result; the query result comprises one of single-item matching, multiple-item matching and no-matching;

And carrying out call processing by utilizing the query result.

According to another aspect of the present disclosure, there is provided an apparatus for call processing, the apparatus may include:

the calling instruction analysis module is used for analyzing the calling instruction to obtain at least one calling object;

The query module is used for querying each call object by utilizing a pre-constructed address book to obtain a query result; the query result comprises one of single-item matching, multiple-item matching and no-matching;

and the call processing module is used for performing call processing by utilizing the query result.

According to another aspect of the present disclosure, there is provided an electronic device including:

At least one processor; and

A memory communicatively coupled to the at least one processor; wherein,

The memory stores instructions executable by the at least one processor to enable the at least one processor to perform the method of any one of the embodiments of the present disclosure.

According to another aspect of the present disclosure, there is provided a non-transitory computer-readable storage medium storing computer instructions for causing a computer to perform the method of any of the embodiments of the present disclosure.

According to another aspect of the present disclosure, there is provided a computer program product comprising a computer program which, when executed by a processor, implements the method in any of the embodiments of the present disclosure.

According to the technology disclosed by the invention, different matching results of the address book and the calling object can be processed in a targeted manner, so that the aim of improving the recognition result of the calling object is fulfilled. The effect of enriching the applicable scenes of the voice interaction equipment is achieved.

It should be understood that the description in this section is not intended to identify key or critical features of the embodiments of the disclosure, nor is it intended to be used to limit the scope of the disclosure. Other features of the present disclosure will become apparent from the following specification.

Drawings

The drawings are for a better understanding of the present solution and are not to be construed as limiting the present disclosure. Wherein:

FIG. 1 is a flow chart of a method of call processing according to the present disclosure;

FIG. 2 is a flow chart one of call processing according to the present disclosure;

FIG. 3 is a flow chart one of determining a target match object according to the present disclosure;

FIG. 4 is a second flowchart of determining a target match object according to the present disclosure;

FIG. 5 is a flow chart for playing a corresponding conversation in accordance with the degree of matching in accordance with the present disclosure;

FIG. 6 is a second flowchart of call processing according to the present disclosure;

FIG. 7 is a schematic diagram of an apparatus for call processing according to the present disclosure;

Fig. 8 is a block diagram of an electronic device for implementing a method of call processing in accordance with an embodiment of the present disclosure.

Detailed Description

Exemplary embodiments of the present disclosure are described below in conjunction with the accompanying drawings, which include various details of the embodiments of the present disclosure to facilitate understanding, and should be considered as merely exemplary. Accordingly, one of ordinary skill in the art will recognize that various changes and modifications of the embodiments described herein can be made without departing from the scope and spirit of the present disclosure. Also, descriptions of well-known functions and constructions are omitted in the following description for clarity and conciseness.

As shown in fig. 1, the present disclosure relates to a method of call processing, which may include the steps of:

s101: analyzing the call instruction to obtain at least one call object;

S102: inquiring each calling object by utilizing a pre-constructed address book to obtain an inquiring result; the query result includes one of a single match, a multiple match, and no match;

S103: and carrying out call processing by utilizing the query result.

The implementation subject of the method of the present disclosure may be a voice interaction device, such as a screen-attached voice interaction device, a screen-free voice interaction device, and the like. That is, the voice interaction device may act as a calling device.

The call instruction may include an instruction which is acquired by the voice interaction device and issued by the user through voice or text.

Taking the voice call instruction as an example, the call instruction may include "phone dad, mom and son", "i want to conference with Zhang three and Lifour phones", and so on.

By parsing the call instruction, at least one call object can be obtained. For example, "dad", "mom", "son", or "Zhang Sang", "Lifour" in the foregoing examples may all be the call object.

For each call object, a query may be performed in a pre-constructed address book (hereinafter, simply referred to as "address book") to obtain a query result.

Taking the example that the call object is Zhang Sanu, under the condition that only one contact person is Zhang Sanu in the address book, the query result can be determined to be single item matching. In the case that the address book includes a plurality of contacts "Zhang San", or the address book includes contacts (e.g., "Zhang Sanone", "Zhang Saner", etc.) including Zhang Sanin a plurality of names, it may be determined that the query result is a plurality of matches. If the address book does not include the contact person with the name of "Zhang San", the query result can be determined to be no match.

In case of a single item match, the number of the call object may be determined directly. The number may be a telephone number, or may be an identification number (ID, identity document) registered in a communication carrier or a manufacturer of the electronic device having a call function, or the like.

In the event that the call object is not queried in the address book, call object modification information may be generated to guide the user to modify the call object. When the address book includes the corrected calling object, the number of the calling object can be determined according to the above manner, and then the call can be performed with the calling object. Otherwise, if the address book still does not include the corrected call object, the call object may be subjected to processing such as error reporting or rejection of the call.

The method for constructing the address book can comprise the following steps:

transmitting an address book acquisition request to a corresponding operator by using the operator identifier; and storing the received address book fed back by the operator to a corresponding address book storage address, wherein the address book storage address is pre-established according to the operator identification.

The operator identifier may be a two-dimensional code of the operator, or may be a user name and a password registered in advance in an operator server or an operator cloud (hereinafter simply referred to as an operator), or the like. Taking the two-dimension code with the operator identifier as an operator as an example, the voice interaction device can acquire the operator identifier by scanning the two-dimension code of the operator, so as to realize the access to the operator and send an address book acquisition request to the corresponding operator.

On the other hand, under the condition that the operator identifier is acquired, the voice interaction device can allocate an address book storage address for the operator. Therefore, under the condition that the address book fed back by the operator is received, the address book is stored to the corresponding address book storage address.

The following manner may be adopted for the voice interaction device to receive the address book fed back by the operator: the voice interaction device may register the address book pulling address with a product Serial Number (SN) as a key in an operator or an address book service platform separately set.

For the construction of the address book, the address book acquisition request may be sent to the operator as a trigger condition, or a predetermined time interval may be reached as a trigger condition, or the address book may be changed to a trigger condition. And under the condition that the triggering condition is met, the operator sends the address book to an address book service platform, and the address book service platform sends the address book to corresponding voice interaction equipment according to the product serial number. And the voice interaction equipment stores the received address book to the corresponding address book storage address.

The method for establishing the address book can also comprise automatic update of the address book besides the active acquisition. That is, when detecting that the address book is changed, the operator can send the changed address book to the voice interaction device, thereby realizing the update of the address book.

Through the process, different matching results of the address book and the calling object can be processed in a targeted manner, so that the effect of improving the recognition result of the calling object is achieved.

In an embodiment, in a case where the query result includes a plurality of matches, as shown in fig. 2, step S103 may further include:

s201: acquiring the attribute of calling equipment; the attribute of the calling equipment comprises a screen attribute or a no-screen attribute;

s202: for a call object with a query result of multiple matches, determining a target matching object according to the attribute of the call device and the query result;

S203: and calling each target matching object and the matching result corresponding to the single matching.

The calling device may be the aforementioned voice interaction device. The attributes of the voice interaction device may include a screen-on attribute or a screen-off attribute. That is, the voice interaction device may be a on-screen voice interaction device or an off-screen voice interaction device.

For call objects with multiple matching query results, the attribute of the call device can be further combined to determine the target call object. For example, the call object with the query result of multiple matching is "Zhang San", which means that the address book includes contacts including "Zhang San", among the multiple names.

For the calling equipment with the screen attribute, the user can be guided to determine the final matching object from a plurality of matching objects in the address book in a text or voice mode.

For a single-item matched call object, a unique matching result can be obtained in the address book. In an ideal case, a unique matching result can be obtained in the address book for each calling object. Based on this, call guidance information may be generated to guide a user of a calling device using screen properties to trigger a call behavior by voice or by key-press.

Based on this, the matching result corresponding to the single item matching and the target matching object can be used as the final calling object. And under the condition that a plurality of final call objects exist, simultaneous conversation of a plurality of people can be realized.

Through the process, simultaneous conversation of multiple people can be realized on the basis of correctly identifying the final calling object.

As shown in fig. 3, in one embodiment, step S202 may further include the steps of:

S301: generating call object selection information for reflecting each candidate matching object corresponding to the multiple matches under the condition that the attribute of the call equipment is a screen attribute;

s302: and determining a target matching object in each candidate matching object corresponding to the multiple matching according to the received selection instruction.

In the case where the attribute of the calling device is a screen attribute, the call object selection information may be text information and/or voice information.

Taking the example that the call object Zhang San inquires a plurality of matches in the address book. The candidate matching objects corresponding to the multiple matches may include "Zhang Sanj", "Zhang Sanone", "Zhang Saner", and the like. In this case, the call object selection information may be to display the following in text form in the screen: "find the following contacts: 'Zhang San', 'Zhang Sanyi', 'Zhang Sandi', ask which one to call.

Or the call object selection information may play the above in voice form.

Or the call object selection information can display the content in the text form and the voice form at the same time.

The selection instruction may be a touch operation of the received user on the screen, or may be voice information of the received user, or the like. According to the received selection instruction input by the user, a target matching object can be determined from candidate matching objects corresponding to the multiple matching.

Through the process, the call object selection information can be displayed in the form of text, voice or the like aiming at the condition that the attribute of the call equipment is a screen attribute, so that a user can be guided to select a correct target matching object.

As shown in fig. 4, in an embodiment, step S202 may further include the steps of:

S401: under the condition that the attribute of the calling equipment is a screen-free attribute, determining the matching degree of each candidate matching object corresponding to the multiple matching, wherein the matching degree comprises complete matching or partial matching;

S402: playing the corresponding speaking operation according to the matching degree;

s403: and determining the target call object according to the received feedback instruction of the conversation.

Taking the example that the call object Zhang San inquires a plurality of matches in the address book. The perfect match may be the contact name contained in the address book as "Zhang Sano". The partial matches may be contacts contained in the address book named "Zhang san one", "Zhang Saner", etc.

For the case that the attribute of the calling device is a no-screen attribute, for different matching degrees, a corresponding call can be played to guide the user to determine the correct target call object.

In the case of receiving a feedback instruction for speech, the target call object may be determined according to the analysis result of the feedback instruction.

For example, if the analysis result is that the target matching object is selected from the plurality of candidate matching objects, the target call object may be determined directly according to the feedback instruction.

For another example, in the case that the analysis result is a modification instruction for a contact in a pre-constructed address book, the target call object may be determined according to the contact in the modified address book. Illustratively, before modification, the address book contains names of a plurality of contacts as "Zhang Sano". After modification, only a single contact name is named as Zhang Sanu in the address book, so that the target call object can be determined.

Through the above process, in the case that the attribute of the calling device is a no-screen attribute, guidance can be performed through speaking, so as to determine the target calling object.

As shown in fig. 5, in one embodiment, step S402 may specifically include the following steps:

S501: under the condition that the matching degree is partial matching, playing a matching result confirmation call for guiding a determination target matching object;

s502: and under the condition that the matching degree is complete matching, playing an address book contact person modifying call for guiding and modifying the pre-constructed address book.

In the case where the contact names included in the address book are "Zhang san one", "Zhang Saner", and the like, the corresponding partial matches may be made. Based on this, a match result confirmation speech may be generated. For example, the match result confirmation may be "please ask whether to call Zhang Sanone or Zhang Santwo". That is, by playing the matching result confirmation call, the user can be guided to select the target matching object among the plurality of candidate matching objects.

In the case that the address book contains the names of a plurality of contacts as Zhang Sany, the address book can be correspondingly and completely matched. Based on this, an address book contact modified phone call may be generated. For example, the address book contact modifying call may be "find multiple contacts to three, please modify or remark the contact name and retry.

As mentioned above, the address book may be acquired actively and/or passively. Based on this, the user may be guided to communicate with the operator using other (on-screen) devices to modify the names of contacts in the address book.

And under the condition that the call equipment receives the updated address book, determining the target matching object according to the updated address book.

Through the process, the targeted conversation can be played for different matching degrees, so that the determination of the target matching object can be realized in different modes.

In one embodiment, in the case that the query result is no match, as shown in fig. 6, step S103 may further include:

S601: generating call object modification information, wherein the call object modification information is used for guiding and modifying a call object;

S602: and under the condition that the query result of the modified call object is no match, determining that the target call object does not exist.

In case the query result is no match, call object modification information may be generated. The call object modification information may be used to guide modification of the call object. Taking the call object as a Zhang Sane as an example, the call object modification information may be "address book does not find Zhang Sane, you want to talk with who.

The call object modification information may be in text form and/or in voice form.

Under the condition that the modified call object is received, the pre-constructed address book can be used for inquiring again to obtain an inquiring result. If the query result is single-item matching or multi-item matching, the target matching object can be determined by using the method. Otherwise, if the query result is no match, it may be determined that the target call object does not exist. Then the process of rejecting the call may be performed for a call object for which the query result is no match.

Through the above-described procedure, in the case where the query result is no match, the process of rejecting the call can be performed.

As shown in fig. 7, in one embodiment, the present disclosure relates to an apparatus for call processing, which may include:

a call instruction parsing module 701, configured to parse a call instruction to obtain at least one call object;

The query module 702 is configured to query each call object by using a pre-constructed address book to obtain a query result; the query result comprises one of single-item matching, multiple-item matching and no-matching;

And a call processing module 703, configured to perform call processing according to the query result.

In one embodiment, in the case that the query result includes a plurality of matches, the call processing module 703 may further include:

A calling equipment attribute obtaining sub-module for obtaining the attribute of the calling equipment; the attribute of the calling equipment comprises a screen attribute or a no-screen attribute;

The target matching object determining sub-module is used for determining a target matching object according to the attribute of the calling equipment and the query result for the calling object with the query result of a plurality of matching items;

And the calling sub-module is used for calling each target matching object and the matching result corresponding to the single item matching.

In one embodiment, the target match object determination submodule may further include:

A call object selection information generating unit, configured to generate call object selection information, where the attribute of the call device is a screen attribute, where the call object selection information is used to reflect each candidate matching object corresponding to the multiple matches;

and the target matching object determining unit is used for determining a target matching object in each candidate matching object corresponding to the plurality of matching items according to the received selection instruction.

A matching degree determining unit, configured to determine, in a case where the attribute of the calling device is a no-screen attribute, a matching degree of each candidate matching object corresponding to the multiple matches, where the matching degree includes complete matching or partial matching;

a speaking operation playing unit for playing the corresponding speaking operation according to the matching degree;

and the target matching object determining unit is used for determining a target call object according to the received feedback instruction for the speaking operation.

In one embodiment, the session play unit may further include:

A matching result confirmation speech playing subunit, configured to play a matching result confirmation speech when the matching degree is a partial matching, where the matching result confirmation speech is used to guide and determine a target matching object;

And the address book contact person modifying call play subunit is used for playing an address book contact person modifying call under the condition that the matching degree is complete matching, and the address book contact person modifying call is used for guiding and modifying the pre-constructed address book.

In one embodiment, in the case that the query result is no match, the call processing module 703 may further include:

a call object modification information generation sub-module for generating call object modification information for guiding modification of a call object;

and the call rejection sub-module is used for determining that the target call object does not exist under the condition that the query result of the modified call object is no match.

In the technical scheme of the disclosure, the acquisition, storage, application and the like of the related user personal information all conform to the regulations of related laws and regulations, and the public sequence is not violated.

According to embodiments of the present disclosure, the present disclosure also provides an electronic device, a readable storage medium and a computer program product.

Fig. 8 shows a schematic block diagram of an electronic device 800 that may be used to implement embodiments of the present disclosure. Electronic devices are intended to represent various forms of digital computers, such as laptops, desktops, workstations, personal digital assistants, servers, blade servers, mainframes, and other appropriate computers. The electronic device may also represent various forms of mobile devices, such as personal digital processing, cellular telephones, smartphones, wearable devices, and other similar computing devices. The components shown herein, their connections and relationships, and their functions, are meant to be exemplary only, and are not meant to limit implementations of the disclosure described and/or claimed herein.

As shown in fig. 8, the electronic device 800 includes a computing unit 810 that can perform various suitable actions and processes according to a computer program stored in a Read Only Memory (ROM) 820 or a computer program loaded from a storage unit 880 into a Random Access Memory (RAM) 830. In the RAM 830, various programs and data required for the operation of the device 800 may also be stored. The computing unit 810, ROM 820, and RAM 830 are connected to each other by a bus 840. An input output (I/O) interface 850 is also connected to bus 840.

Various components in electronic device 800 are connected to I/O interface 850, including: an input unit 860 such as a keyboard, a mouse, etc.; an output unit 870, such as various types of displays, speakers, and the like; a storage unit 880 such as a magnetic disk, an optical disk, or the like; and communication unit 890 such as a network card, modem, wireless communication transceiver, etc. The communication unit 890 allows the electronic device 800 to exchange information/data with other devices over computer networks, such as the internet, and/or various telecommunications networks.

The computing unit 810 may be a variety of general and/or special purpose processing components having processing and computing capabilities. Some examples of computing unit 810 include, but are not limited to, a Central Processing Unit (CPU), a Graphics Processing Unit (GPU), various specialized Artificial Intelligence (AI) computing chips, various computing units running machine learning model algorithms, a Digital Signal Processor (DSP), and any suitable processor, controller, microcontroller, etc. The computing unit 810 performs the various methods and processes described above, such as the method of call processing. For example, in some embodiments, the method of call processing may be implemented as a computer software program tangibly embodied on a machine-readable medium, such as the storage unit 880. In some embodiments, part or all of the computer program may be loaded and/or installed onto electronic device 800 via ROM 820 and/or communication unit 890. When the computer program is loaded into RAM 830 and executed by computing unit 810, one or more steps of the method of call processing described above may be performed. Alternatively, in other embodiments, the computing unit 810 may be configured to perform the method of call processing in any other suitable manner (e.g., by means of firmware).

Various implementations of the systems and techniques described here above may be implemented in digital electronic circuitry, integrated circuit systems, field Programmable Gate Arrays (FPGAs), application Specific Integrated Circuits (ASICs), application Specific Standard Products (ASSPs), systems On Chip (SOCs), load programmable logic devices (CPLDs), computer hardware, firmware, software, and/or combinations thereof. These various embodiments may include: implemented in one or more computer programs, the one or more computer programs may be executed and/or interpreted on a programmable system including at least one programmable processor, which may be a special purpose or general-purpose programmable processor, that may receive data and instructions from, and transmit data and instructions to, a storage system, at least one input device, and at least one output device.

Program code for carrying out methods of the present disclosure may be written in any combination of one or more programming languages. These program code may be provided to a processor or controller of a general purpose computer, special purpose computer, or other programmable data processing apparatus such that the program code, when executed by the processor or controller, causes the functions/operations specified in the flowchart and/or block diagram to be implemented. The program code may execute entirely on the machine, partly on the machine, as a stand-alone software package, partly on the machine and partly on a remote machine or entirely on the remote machine or server.

In the context of this disclosure, a machine-readable medium may be a tangible medium that can contain, or store a program for use by or in connection with an instruction execution system, apparatus, or device. The machine-readable medium may be a machine-readable signal medium or a machine-readable storage medium. The machine-readable medium may include, but is not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or any suitable combination of the foregoing. More specific examples of a machine-readable storage medium would include an electrical connection based on one or more wires, a portable computer diskette, a hard disk, a Random Access Memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disc read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing.

To provide for interaction with a user, the systems and techniques described here can be implemented on a computer having: a display device (e.g., a CRT (cathode ray tube) or LCD (liquid crystal display) monitor) for displaying information to a user; and a keyboard and pointing device (e.g., a mouse or trackball) by which a user can provide input to the computer. Other kinds of devices may also be used to provide for interaction with a user; for example, feedback provided to the user may be any form of sensory feedback (e.g., visual feedback, auditory feedback, or tactile feedback); and input from the user may be received in any form, including acoustic input, speech input, or tactile input.

The systems and techniques described here can be implemented in a computing system that includes a background component (e.g., as a data server), or that includes a middleware component (e.g., an application server), or that includes a front-end component (e.g., a user computer having a graphical user interface or a web browser through which a user can interact with an implementation of the systems and techniques described here), or any combination of such background, middleware, or front-end components. The components of the system can be interconnected by any form or medium of digital data communication (e.g., a communication network). Examples of communication networks include: local Area Networks (LANs), wide Area Networks (WANs), and the internet.

The computer system may include a client and a server. The client and server are typically remote from each other and typically interact through a communication network. The relationship of client and server arises by virtue of computer programs running on the respective computers and having a client-server relationship to each other. The server may be a cloud server, a server of a distributed system, or a server incorporating a blockchain.

It should be appreciated that various forms of the flows shown above may be used to reorder, add, or delete steps. For example, the steps recited in the present disclosure may be performed in parallel, sequentially, or in a different order, provided that the desired results of the disclosed aspects are achieved, and are not limited herein.

The above detailed description should not be taken as limiting the scope of the present disclosure. It will be apparent to those skilled in the art that various modifications, combinations, sub-combinations and alternatives are possible, depending on design requirements and other factors. Any modifications, equivalent substitutions and improvements made within the spirit and principles of the present disclosure are intended to be included within the scope of the present disclosure.

Claims

1. A method of call processing, comprising:

Analyzing the call instruction to obtain at least one call object;

Performing call processing by using the query result;

Wherein, when the query result includes a plurality of matches, the performing call processing by using the query result includes:

acquiring the attribute of calling equipment; the attribute of the calling equipment comprises a screen attribute or a no-screen attribute;

For a call object with a query result of a plurality of matches, determining a target matching object according to the attribute of the call device and the query result;

calling each target matching object and the matching results corresponding to the multiple matching objects;

Wherein, the determining the target matching object according to the attribute of the calling device and the query result includes:

Determining the matching degree of each candidate matching object corresponding to the plurality of matching items under the condition that the attribute of the calling equipment is a no-screen attribute, wherein the matching degree comprises complete matching or partial matching;

Playing a corresponding conversation according to the matching degree;

And determining a target call object according to the received feedback instruction for the speaking.

2. The method of claim 1, wherein the determining a target match object based on the attributes of the calling device and the query result comprises:

generating call object selection information for reflecting each candidate matching object corresponding to the plurality of matching items under the condition that the attribute of the call equipment is a screen attribute;

and determining a target matching object in each candidate matching object corresponding to the multiple matching according to the received selection instruction.

3. The method of claim 1, wherein playing the corresponding conversation according to the degree of matching comprises:

Under the condition that the matching degree is partial matching, playing a matching result confirmation call, wherein the matching result confirmation call is used for guiding and determining a target matching object;

and under the condition that the matching degree is complete matching, playing an address book contact person modification call, wherein the address book contact person modification call is used for guiding and modifying the pre-constructed address book.

4. The method of claim 1, wherein, in the case that the query result is no match, the performing call processing using the query result comprises:

generating call object modification information, wherein the call object modification information is used for guiding and modifying a call object;

and if the query result of the modified call object is no match, determining that the target call object does not exist.

5. An apparatus for call processing, comprising:

The call processing module is used for performing call processing by utilizing the query result;

Wherein, in the case that the query result includes a plurality of matches, the call processing module includes:

A calling sub-module, configured to call each target matching object and the matching results corresponding to the multiple matches;

wherein the target matching object determination submodule includes:

a matching degree determining unit, configured to determine, in a case where the attribute of the calling device is a no-screen attribute, a matching degree of each candidate matching object corresponding to the plurality of matches, where the matching degree includes a complete match or a partial match;

6. The apparatus of claim 5, wherein the target match object determination submodule comprises:

7. The apparatus of claim 5, wherein the talk burst unit comprises:

8. The apparatus of claim 5, wherein the call processing module, if the query result is no match, comprises:

9. An electronic device, comprising:

At least one processor; and

A memory communicatively coupled to the at least one processor; wherein,

The memory stores instructions executable by the at least one processor to enable the at least one processor to perform the method of any one of claims 1 to 4.

10. A non-transitory computer readable storage medium storing computer instructions for causing a computer to perform the method of any one of claims 1 to 4.

11. A computer program product comprising a computer program which, when executed by a processor, implements the method according to any one of claims 1 to 4.