CN113449496B - Method and device for automatically generating maintenance bill - Google Patents
Method and device for automatically generating maintenance bill Download PDFInfo
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- CN113449496B CN113449496B CN202110711244.0A CN202110711244A CN113449496B CN 113449496 B CN113449496 B CN 113449496B CN 202110711244 A CN202110711244 A CN 202110711244A CN 113449496 B CN113449496 B CN 113449496B
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- 238000012423 maintenance Methods 0.000 title claims abstract description 216
- 238000000034 method Methods 0.000 title claims abstract description 53
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- 230000002159 abnormal effect Effects 0.000 claims description 23
- 238000012795 verification Methods 0.000 claims description 21
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- 238000004590 computer program Methods 0.000 claims description 9
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Abstract
The invention discloses a method and a device for automatically generating maintenance receipts, and relates to the field of computers. One embodiment of the method comprises the following steps: analyzing a brand mark in a billing request, and acquiring a first maintenance document and an address mark corresponding to the brand mark from a configuration library; acquiring a billing page in a target system corresponding to the brand identification according to the brand identification and the address identification, and crawling field values of each page field in the billing page from the first maintenance receipt; and filling the crawled field values into the opening page so that the target system generates a second maintenance bill corresponding to the first maintenance bill according to the filled opening page. According to the embodiment, the maintenance manufacturer system can automatically complete bill opening of different manufacturer systems with different brands, complicated steps of manually exporting data and manually inputting are omitted, and automatic bill opening with multiple bill amounts in a short time is realized.
Description
Technical Field
The invention relates to the technical field of computers, in particular to a method and a device for automatically generating maintenance receipts.
Background
With the diversified development of digital electronic products, the maintenance requirement for various digital electronic devices is increased, and data records and maintenance lists are required to be recorded during maintenance, so that a basis is provided for subsequent inquiry and dispute handling of maintenance.
The maintenance center usually signs up with dozens of 3C maintenance manufacturers and obtains maintenance authorization, and different maintenance manufacturers require that the maintained goods are required to be ordered in the manufacturer system. The prior art usually adopts a manual mode to make a bill in a manufacturer system, so that manpower is wasted, the cost is high, and the efficiency is low.
Disclosure of Invention
In view of the above, the embodiment of the invention provides a method and a device for automatically generating a maintenance bill, which can replace manual input by an automatic bill opening mode, reduce the manual input cost, improve the bill opening efficiency and save the labor cost.
In order to achieve the above object, according to one aspect of the embodiments of the present invention, a method and apparatus for automatically generating a maintenance document are provided.
The automatic bill opening method of the embodiment of the invention comprises the following steps: analyzing a brand mark in a billing request, and acquiring a first maintenance document and an address mark corresponding to the brand mark from a configuration library; acquiring a billing page in a target system corresponding to the brand identification according to the brand identification and the address identification, and crawling field values of each page field in the billing page from the first maintenance receipt; and filling the crawled field values into the opening page so that the target system generates a second maintenance bill corresponding to the first maintenance bill according to the filled opening page.
Optionally, before acquiring the first maintenance document and the address identifier corresponding to the brand identifier from the configuration library, the method further comprises: analyzing a brand identifier to be configured and an address identifier to be configured in the configuration request; and sending the address identifier to be configured to a target system corresponding to the brand identifier to be configured, receiving verification information returned after the target system verifies the address identifier, and confirming that the verification information is information indicating that the address identifier to be configured is legal.
Optionally, the method further comprises: before crawling field values of all page fields in the opening page from the first maintenance bill, pre-storing corresponding relations between the page fields in the opening page and corresponding bill fields in the first maintenance bill; crawling field values of each page field in the opening page from the first maintenance bill, wherein the field values comprise: traversing page fields in the open page, for any page field: judging whether a target document field corresponding to any page field exists in the first maintenance document according to the corresponding relation; if yes, crawling the field value of the target document field; if not, sending prompt information indicating crawling failure to prompt a user to manually enter the corresponding relation between the page field in the opening page and the corresponding receipt field in the first maintenance receipt.
Optionally, before crawling the field value of the target document field, the method further includes: confirming that any opening field has crawling authority; and if any opening list field does not have the crawling permission, sending out prompt information indicating no crawling permission so as to prompt a user to manually input the field value of any opening list field.
Optionally, after obtaining the first maintenance document and the address identifier corresponding to the brand identifier from the configuration library, the method further comprises: configuring a task processing mode; ; the task processing mode includes: any one of automatic timing execution, time slot execution, and manual trigger execution; before acquiring the opening page in the target system according to the brand identification and the address identification, the method further comprises the following steps: and determining the task processing mode.
Optionally, before acquiring the first maintenance document and the address identifier corresponding to the brand identifier from the configuration library, the method further comprises: configuring an exception handling strategy corresponding to the address identifier; the exception handling policy includes: alarm modes corresponding to the abnormal types; the method further comprises the steps of: after a second maintenance bill corresponding to the first maintenance bill is generated, a second maintenance bill generation result returned by the target system is obtained; if the second maintenance bill generation result is information indicating that the second maintenance bill generation is successful, prompt information indicating that the maintenance bill generation is successful is sent out; if the second maintenance receipt generation result is information indicating failure of second maintenance receipt generation, analyzing the abnormal type from the second maintenance receipt generation result, determining an alarm mode according to a corresponding abnormal processing strategy, and carrying out abnormal processing alarm according to the determined alarm mode; wherein the anomaly type comprises one or more of server anomalies, network anomalies and status code identification anomalies; the abnormal processing alarm form comprises one or more of short messages, mails and telephones.
Optionally, the order opening request includes: opening a single time period; obtaining a first maintenance document corresponding to the brand identifier from a configuration library, wherein the first maintenance document comprises: acquiring all first maintenance documents corresponding to the brand identification in the billing time period from a configuration library; the target system generates a second maintenance document corresponding to the first maintenance document according to the filled opening page, and the target system comprises: and the target system respectively generates a second maintenance document corresponding to each first maintenance document according to the filled opening page.
To achieve the above object, according to another aspect of an embodiment of the present invention, there is provided a system for automatically generating a maintenance document.
The system for automatically generating the maintenance receipt comprises the following steps: the task generating module is used for analyzing the brand identification in the bill making request and acquiring a first maintenance bill and an address identification corresponding to the brand identification from the configuration library; the automatic processing module is used for acquiring a billing page in a target system corresponding to the brand identification according to the brand identification and the address identification, and crawling field values of each page field in the billing page from the first maintenance receipt; and filling the crawled field values into the opening page so that the target system generates a second maintenance bill corresponding to the first maintenance bill according to the filled opening page.
Optionally, the system further comprises: the configuration module is used for analyzing the brand identification to be configured and the address identification to be configured in the configuration request before acquiring the first maintenance bill and the address identification corresponding to the brand identification from the configuration library; and sending the address identifier to be configured to a target system corresponding to the brand identifier to be configured, receiving verification information returned after the target system verifies the address identifier to be configured, and confirming that the verification information is information indicating that the address identifier to be configured is legal.
Optionally, the configuration module is further configured to pre-store a correspondence between a page field in the opening page and a corresponding document field in the first maintenance document before crawling field values of each page field in the opening page from the first maintenance document;
crawling field values of each page field in the opening page from the first maintenance bill, wherein the field values comprise: traversing page fields in the opening page, and for any opening field: judging whether a target bill field corresponding to any one of the bill opening fields exists in the first maintenance bill according to the corresponding relation; if yes, crawling the field value of the target document field; if not, sending prompt information indicating crawling failure to prompt a user to manually enter the corresponding relation between the page field in the opening page and the corresponding receipt field in the first maintenance receipt.
Optionally, the automatic processing module is further configured to confirm that the any one of the form fields has a crawling authority before crawling a field value of the target document field; and if any opening list field does not have the crawling permission, sending out prompt information indicating no crawling permission so as to prompt a user to manually input the field value of any opening list field.
Optionally, the automatic processing module is further configured to configure a task processing mode after acquiring a first maintenance document and an address identifier corresponding to the brand identifier from a configuration library; the task processing mode includes: any one of automatic timing execution, time slot execution, and manual trigger execution; before acquiring the opening page in the target system according to the brand identification and the address identification, the method further comprises the following steps: and determining the task processing mode.
Optionally, the configuration module is further configured to configure an exception handling policy corresponding to the address identifier before acquiring the first maintenance document and the address identifier corresponding to the brand identifier from a configuration library; the exception handling policy includes: alarm modes corresponding to the abnormal types;
the automatic processing module is further used for acquiring a second maintenance receipt generation result returned by the target system after generating the second maintenance receipt corresponding to the first maintenance receipt; if the second maintenance bill generation result is information indicating that the second maintenance bill generation is successful, prompt information indicating that the maintenance bill generation is successful is sent out; if the second maintenance receipt generation result is information indicating failure of second maintenance receipt generation, analyzing the abnormal type from the second maintenance receipt generation result, determining an alarm mode according to a corresponding abnormal processing strategy, and carrying out abnormal processing alarm according to the determined alarm mode; wherein the anomaly type comprises one or more of server anomalies, network anomalies and status code identification anomalies; the abnormal processing alarm form comprises one or more of short messages, mails and telephones.
Optionally, the order opening request includes: opening a single time period; obtaining a first maintenance document corresponding to the brand identifier from a configuration library, wherein the first maintenance document comprises: acquiring all first maintenance documents corresponding to the brand identification in the billing time period from a configuration library; the target system generates a second maintenance document corresponding to the first maintenance document according to the filled opening page, and the target system comprises: and the target system respectively generates a second maintenance document corresponding to each first maintenance document according to the filled opening page.
In order to achieve the above object, according to still another aspect of the embodiments of the present invention, there is provided an electronic device that automatically generates a maintenance document.
The electronic equipment for automatically generating the maintenance receipt comprises the following components: one or more processors; a storage means for storing one or more programs; the one or more programs, when executed by the one or more processors, cause the one or more processors to implement a method for automatically generating a repair document according to an embodiment of the present invention.
To achieve the above object, according to still another aspect of the embodiments of the present invention, there is provided a computer-readable medium.
The computer readable medium of the embodiment of the invention stores a computer program, and the program realizes the method for automatically generating the maintenance bill of the embodiment of the invention when being executed by a processor.
One embodiment of the above invention has the following advantages or benefits: in the embodiment of the invention, the corresponding field value is crawled from the first maintenance bill to the bill opening page according to the brand identification and the address identification to generate the corresponding second maintenance bill, so that the step that a bill recorder manually goes to a brand manufacturer system to open a bill is avoided, the labor is greatly saved, and the bill opening efficiency is improved. Compared with the existing manual recording method, the embodiment of the invention saves a manual recording link, reduces repeated work of regional billing personnel, improves the working efficiency and reduces the manual recording cost.
Further effects of the above-described non-conventional alternatives are described below in connection with the embodiments.
Drawings
The drawings are included to provide a better understanding of the invention and are not to be construed as unduly limiting the invention. Wherein:
FIG. 1 is a schematic illustration of the main flow of a method of automatically generating repair documents according to an embodiment of the present invention;
FIG. 2 is a schematic diagram of the main flow of verifying address identification in a configuration library according to an embodiment of the present invention;
FIG. 3 is a schematic diagram of a main flow of crawling field values of respective page fields in a single page from a first maintenance document according to an embodiment of the present invention;
FIG. 4 is a schematic diagram of the main flow of an exception handling policy according to another embodiment of the present invention;
FIG. 5 is a schematic diagram of the major modules of a system for automatically generating maintenance documents according to an embodiment of the present invention;
FIG. 6 is an exemplary system architecture diagram in which embodiments of the present invention may be applied;
Fig. 7 is a schematic diagram of a computer system suitable for use in implementing an embodiment of the invention.
Detailed Description
Exemplary embodiments of the present invention will now be described with reference to the accompanying drawings, in which various details of the embodiments of the present invention are included to facilitate understanding, and are to be considered merely exemplary. Accordingly, those of ordinary skill in the art will recognize that various changes and modifications of the embodiments described herein can be made without departing from the scope and spirit of the invention. Also, descriptions of well-known functions and constructions are omitted in the following description for clarity and conciseness.
FIG. 1 is a schematic diagram of the main flow of a method for automatically generating maintenance receipts according to an embodiment of the present invention. As shown in fig. 1, the method mainly comprises:
Step S101: analyzing the brand mark in the order opening request; step S102: acquiring a first maintenance bill and an address identifier corresponding to the brand identifier from a configuration library; step S103: acquiring a billing page in a target system according to a brand identifier and an address identifier corresponding to the automatic billing task; step S104: crawling field values of each page field in the single page from the first maintenance bill; step S105: and filling the crawled field values into the opening page so that the target system generates a second maintenance document corresponding to the automatic opening task according to the filled opening page.
The brand mark is the brand of the product to be opened; the address mark is a webpage address of a to-be-issued manufacturer system, and is associated with the brand mark for configuration; the target system is a to-be-issued manufacturer system; only one address identifier is corresponding to each brand identifier; the first maintenance bill is a bill recorded by a maintenance center in the maintenance process, and the second maintenance bill is a bill corresponding to the first maintenance bill after a maintenance manufacturer automatically opens the bill. For example, the maintenance center a has the authority to maintain 10 brands of mobile phones such as a brand a, a brand B, a brand C, etc., and is about to take a maintenance order of a brand B from the maintenance center a, then the brand to be taken is the brand B, the target system is the brand B manufacturer system, the address is the web address of the brand B manufacturer system, the first maintenance order is the order to be filled when the maintenance center a maintains the brand B mobile phone 001, the second maintenance order is the maintenance condition of the 001 mobile phone that the brand B manufacturer needs to obtain from the maintenance center a, and the order is registered in the brand B manufacturer system.
Before obtaining the first maintenance document and the address identifier corresponding to the brand identifier from the configuration repository, in an alternative embodiment, as shown in fig. 2, the method includes: step S201: analyzing a brand identifier to be configured and an address identifier to be configured in the configuration request; step S202: the address identification to be configured is sent to a target system corresponding to the brand identification to be configured; step S203: receiving verification information returned after verification of the address identification to be configured by the target system; step S204: the confirmation verification information is information indicating that the address identification to be configured is legal.
The verification information returned by the target system after verifying the address identifier to be configured can be in various text formats, in an optional embodiment, the target system returns the verification information with the suffix in the robots.txt format after verifying the address identifier to be configured, according to the content in the verification information, the crawling permission can be determined, and if the verification information is an empty text, the crawling permission is maximum.
Before confirming that the verification information is information indicating that the address identifier to be configured is legal, verifying whether the address identifier to be configured is legal is needed, and in an optional embodiment, if the path of the address identifier to be configured can be successfully accessed, namely, the path of the address identifier is considered to be legal, sending the information indicating that the address identifier to be configured is legal; if the path of the address mark to be configured cannot be accessed due to manual operation errors and the like, the path of the address mark to be configured is considered to be illegal, and information indicating that the address mark to be configured is illegal is sent.
After confirming that the verification information is information indicating that the address identifier to be configured is legal, the confirmed address identifier is stored under a corresponding brand identifier directory in the configuration library, and in an alternative embodiment, a plurality of address identifiers can be stored under the same brand identifier directory. For example, brand a establishes brand subdivisions in city a, city B, and city C, and different vendor systems are used in each region due to various factors such as policy environments, and at this time, three vendor systems of three brand subdivisions of city a, city B, and city C, that is, three address identifiers, need to be stored under the catalog of brand a.
Before crawling the field values of the individual page fields in the single page from the first maintenance document, in an alternative embodiment, as shown in fig. 3, it includes:
step S301: the corresponding relation between the page field in the opening page and the corresponding receipt field in the first maintenance receipt is pre-stored;
Step S302: traversing page fields in the open page, for any page field: judging whether a target document field corresponding to any page field exists in the first maintenance document according to the corresponding relation;
If yes, step S303 is executed: crawling the field value of the target document field; if not, go to step S304: and sending prompt information representing crawling failure to prompt a user to manually enter the corresponding relation between the page field in the opening page and the corresponding document field in the first maintenance document.
For setting the correspondence between the page field in the opening page and the document field in the first maintenance document, in an alternative embodiment, the page field in the pre-stored opening page may correspond to the corresponding document field in the plurality of first maintenance documents, for example, to take a brand B maintenance document from three maintenance vendors A, B, C, but since each maintenance vendor uses a respective maintenance system, the document fields used by each maintenance vendor are not uniform, the page field is set to "maintenance time" in the brand B vendor, the maintenance time is denoted by "registration time" in the maintenance vendor a, the maintenance time is denoted by "maintenance time" in the maintenance vendor B, and the maintenance time is denoted by "order receiving time" in the maintenance vendor C. In order to ensure that the automatic billing process can avoid billing failure caused by non-uniform systems of various maintenance manufacturers, before the field values of various page fields in the billing page are crawled from a first maintenance document corresponding to the automatic billing task, the registration time, the maintenance time and the order receiving time are set as corresponding relations with the maintenance time, so that the document field representing the maintenance time can be smoothly obtained from the maintenance manufacturer A, B, C when the page field is set as the maintenance time.
When the corresponding relation between the page field in the form opening page and the bill field in the first maintenance bill cannot be manually input, the field value of the target bill field cannot be crawled from the first maintenance bill, and prompt information indicating that the data is insufficient and automatic form opening cannot be sent is sent, so that a user is prompted to select to skip the field value and automatically open the form or end automatic form opening. Because the first maintenance receipts needing automatic receipt opening are all historical receipts, data cannot be supplemented, when the first maintenance receipts do not contain target receipts fields corresponding to page fields in the receipt opening pages, manual subsequent filling cannot be carried out, and filling of other page fields can be continuously completed only by skipping filling of the field values.
In an alternative embodiment, before crawling the field value of the target document field, the method further includes: confirming that any page field has crawling authority; if any page field does not have the crawling permission, sending out prompt information indicating no crawling permission so as to prompt a user to manually enter the field value of the any page field.
For example, in order to prevent malicious automatic billing, automatic billing needs to be performed under the condition of personnel supervision, at this time, the billing page of the brand B manufacturer contains the page field of the "supervisor", and meanwhile, the page field does not have crawling authority, i.e. can not be filled in through crawling, and the operator who supervises the current automatic billing program needs to manually fill in, so as to ensure the billing accuracy, and avoid the situations of malicious billing and the like caused under the condition of no supervision.
In an alternative embodiment, after obtaining the first maintenance document and the address identifier corresponding to the brand identifier from the configuration library, the method further includes: configuring a task processing mode; the task processing modes include: any one of automatic timing execution, time slot execution, and manual trigger execution; before acquiring the opening page in the target system according to the brand identification and the address identification, the method further comprises the following steps: a task processing mode is determined.
The automatic timing execution means that after the execution time is set, an execution period can be set, and when each execution period reaches the execution time, the execution is performed once; for example, if the automatic billing is set to be executed 10 late a week, the automatic billing is executed only once 10 late a week. The execution according to the time period refers to executing one automatic bill opening after a certain time period; for example, if the automatic order opening is set to be executed every 12 hours, the automatic order opening is executed every 12 hours later. Manual triggering execution means that automatic billing is executed only when manually operated by a person.
In an alternative embodiment, before acquiring the first maintenance document and the address identifier corresponding to the brand identifier from the configuration library, the method further includes: configuring an exception handling strategy corresponding to the address identifier; the exception handling policy includes: alarm modes corresponding to the abnormal types; wherein the anomaly type comprises one or more of server anomalies, network anomalies and status code identification anomalies; the abnormal processing alarm form comprises one or more of short messages, mails and telephones.
And according to different severity grades of the anomaly types, different anomaly handling alarm forms are corresponding. For example, the network abnormality is a common abnormality type in life, and the user can normally open a bill after the network is recovered to be normal, so that the failure of opening the bill caused by the network abnormality is not important if the user checks and collects in time corresponding to the abnormality processing alarm form of the mail; however, if the server fails to open due to the server abnormality, the server may be paralyzed, and cannot work normally, and the severity level is far higher than that of the network abnormality, so that the corresponding abnormality processing alarm mode can be to send mails and call simultaneously, and the user is required to know the server abnormality and check the abnormality reason in time, and repair in time, so as to avoid serious economic loss.
After generating the second repair document corresponding to the first repair document, in an alternative embodiment, as shown in fig. 4, the method includes:
Step S401: acquiring a second maintenance receipt generation result returned by the target system; if the second maintenance document generation result is information indicating that the second maintenance document generation is successful, step S402 is executed: sending prompt information indicating that the maintenance receipt generation is successful; if the second repair document generation result is information indicating that the second repair document generation fails, step S403 to step S405 are skipped, where: step S403: analyzing the abnormal type from the second maintenance receipt generation result; step S404: determining an alarm mode according to an exception handling strategy; step S405: and carrying out exception handling alarm according to the determined alarm mode.
In an alternative embodiment, the order request includes: opening a single time period; obtaining a first maintenance document corresponding to the brand identifier from a configuration library, wherein the first maintenance document comprises: acquiring all first maintenance documents corresponding to the brand identification in the billing time period from a configuration library; the target system generates a second maintenance bill corresponding to the first maintenance bill according to the filled opening page, and the target system comprises the following steps: and the target system respectively generates a second maintenance bill corresponding to each first maintenance bill according to the filled opening page. For example, to take a repair order of about three months from brand B in a repair manufacturer a and complete automatic billing in a brand B system, setting a billing time period of 2021, 2 months, 11 days, and 2021, 5 months, 11 days in the billing request, so as to obtain 100 first repair orders of all brand B brands taken by the repair manufacturer a between 2021, 2 months, 11 days, and 2021, 5 months, 11 days, and correspondingly generate 100 second repair orders in the brand B system.
The method for automatically generating the maintenance bill is simple and convenient, avoids the step of manually going to a brand manufacturer system for opening a bill by a bill recorder, greatly saves manpower, improves the bill opening efficiency, reduces the repeated work of regional bill opening personnel, improves the working efficiency and reduces the manual bill recording cost.
FIG. 5 is a schematic diagram of the major modules of a system 500 for automatically generating repair documents according to an embodiment of the present invention. As shown in fig. 5, includes:
The task generating module 501 is configured to parse the brand identifier in the billing request, and obtain a first maintenance document and an address identifier corresponding to the brand identifier from the configuration library;
The automatic processing module 502 is configured to obtain, according to the brand identifier and the address identifier, a billing page in the target system corresponding to the brand identifier, and crawl field values of each page field in the billing page from the first maintenance receipt; filling the crawled field values into the opening page so that the target system generates a second maintenance document corresponding to the first maintenance document according to the filled opening page.
In an alternative embodiment, the system further comprises: the configuration module is used for analyzing the brand identification to be configured and the address identification to be configured in the configuration request before acquiring the first maintenance bill and the address identification corresponding to the brand identification from the configuration library; and sending the address identifier to be configured to a target system corresponding to the brand identifier to be configured, receiving verification information returned after the target system verifies the address identifier to be configured, and confirming that the verification information is information indicating that the address identifier to be configured is legal.
In an optional embodiment, the configuration module is further configured to pre-store a correspondence between a page field in the open page and a corresponding document field in the first maintenance document before crawling field values of each page field in the open page from the first maintenance document;
crawling field values of each page field in the opening page from a first maintenance bill, wherein the crawling comprises the following steps: traversing page fields in the opening page, for any opening field: judging whether a target bill field corresponding to any one of the bill opening fields exists in the first maintenance bill according to the corresponding relation; if yes, crawling the field value of the target document field; if not, sending out prompt information indicating crawling failure to prompt a user to manually enter the corresponding relation between the page field in the opening page and the corresponding receipt field in the first maintenance receipt.
In an alternative embodiment, the automatic processing module 502 is further configured to confirm that any of the opening fields has crawling authority before crawling the field values of the target document fields; if any of the opening single fields does not have the crawling permission, a prompt message indicating no crawling permission is sent out so as to prompt a user to manually enter the field value of any of the opening single fields.
In an alternative embodiment, the automatic processing module 502 is further configured to configure the task processing mode after acquiring the first maintenance document and the address identifier corresponding to the brand identifier from the configuration library; the task processing modes include: any one of automatic timing execution, time slot execution, and manual trigger execution; before acquiring the opening page in the target system according to the brand identification and the address identification, the method further comprises the following steps: a task processing mode is determined.
In an alternative embodiment, the configuration module is further configured to configure an exception handling policy corresponding to the address identifier before acquiring the first maintenance document and the address identifier corresponding to the brand identifier from the configuration library; the exception handling policy includes: alarm modes corresponding to the abnormal types;
The automatic processing module is also used for acquiring a second maintenance receipt generation result returned by the target system after generating the second maintenance receipt corresponding to the first maintenance receipt; if the second maintenance bill generation result is information indicating that the second maintenance bill generation is successful, prompt information indicating that the maintenance bill generation is successful is sent out; if the second maintenance receipt generation result is information indicating failure in the second maintenance receipt generation, analyzing the abnormal type from the second maintenance receipt generation result, determining an alarm mode according to an abnormal processing strategy, and carrying out abnormal processing alarm according to the determined alarm mode; the anomaly type comprises one or more of server anomaly, network anomaly and state code identification anomaly; the abnormal processing alarm form comprises one or more of short messages, mails and telephones.
In an alternative embodiment, the order request includes: opening a single time period; obtaining a first maintenance document corresponding to the brand identifier from a configuration library, wherein the first maintenance document comprises: acquiring all first maintenance documents corresponding to the brand identification in the billing time period from a configuration library; the target system generates a second maintenance bill corresponding to the first maintenance bill according to the filled opening page, and the target system comprises the following steps: and the target system respectively generates a second maintenance bill corresponding to each first maintenance bill according to the filled opening page.
According to the system for automatically generating the maintenance bill, disclosed by the embodiment of the invention, the corresponding field value is crawled from the first maintenance bill to the bill opening page according to the brand identification and the address identification, so that the corresponding second maintenance bill is generated, the step that a bill recorder manually goes to a brand manufacturer system to open a bill is avoided, the labor is greatly saved, and the bill opening efficiency is improved.
The system for automatically generating the maintenance receipt can execute the method provided by the embodiment of the invention, and has the corresponding functional modules and beneficial effects of the execution method. Technical details not described in detail in this embodiment may be found in the methods provided in the embodiments of the present invention.
FIG. 6 illustrates an exemplary system architecture 600 of a system for automatically generating repair documents or automatically generating repair documents to which embodiments of the invention may be applied.
As shown in fig. 6, the system architecture 600 may include terminal devices 601, 602, 603, a network 604, and a server 605. The network 604 is used as a medium to provide communication links between the terminal devices 601, 602, 603 and the server 605. The network 604 may include various connection types, such as wired, wireless communication links, or fiber optic cables, among others.
A user may interact with the server 605 via the network 604 using the terminal devices 601, 602, 603 to receive or send messages, etc. Various communication client applications, such as shopping class applications, web browser applications, search class applications, instant messaging tools, mailbox clients, social platform software, etc., may be installed on the terminal devices 601, 602, 603.
The terminal devices 601, 602, 603 may be various electronic devices having a display screen and supporting web browsing, including but not limited to smartphones, tablets, laptop and desktop computers, and the like.
The server 605 may be a server providing various services, such as a background management server providing support for shopping-type websites browsed by the user using the terminal devices 601, 602, 603. The background management server can analyze and other processing on the received data such as the product information inquiry request and the like, and feed back processing results (such as target push information and product information) to the terminal equipment.
It should be noted that, the method for automatically generating the maintenance document according to the embodiment of the present invention is generally executed by the server 605, and accordingly, the system for automatically generating the maintenance document is generally disposed in the server 605.
It should be understood that the number of terminal devices, networks and servers in fig. 6 is merely illustrative. There may be any number of terminal devices, networks, and servers, as desired for implementation.
Referring now to FIG. 7, there is illustrated a schematic diagram of a computer system 700 suitable for use in implementing an embodiment of the present invention. The terminal device shown in fig. 7 is only an example, and should not impose any limitation on the functions and the scope of use of the embodiment of the present invention.
As shown in fig. 7, the computer system 700 includes a Central Processing Unit (CPU) 701, which can perform various appropriate actions and processes according to a program stored in a Read Only Memory (ROM) 702 or a program loaded from a storage section 708 into a Random Access Memory (RAM) 703. In the RAM 703, various programs and data required for the operation of the system 700 are also stored. The CPU 701, ROM 702, and RAM 703 are connected to each other through a bus 704. An input/output (I/O) interface 705 is also connected to bus 704.
The following components are connected to the I/O interface 705: an input section 706 including a keyboard, a mouse, and the like; an output portion 705 including a Cathode Ray Tube (CRT), a Liquid Crystal Display (LCD), and the like, and a speaker, and the like; a storage section 708 including a hard disk or the like; and a communication section 709 including a network interface card such as a LAN card, a modem, or the like. The communication section 709 performs communication processing via a network such as the internet. The drive 710 is also connected to the I/O interface 705 as needed. A removable medium 711 such as a magnetic disk, an optical disk, a magneto-optical disk, a semiconductor memory, or the like is mounted on the drive 710 as necessary, so that a computer program read therefrom is mounted into the storage section 708 as necessary.
In particular, according to embodiments of the present disclosure, the processes described above with reference to flowcharts may be implemented as computer software programs. For example, embodiments of the present disclosure include a computer program product comprising a computer program embodied on a computer readable medium, the computer program comprising program code for performing the method shown in the flow chart. In such an embodiment, the computer program may be downloaded and installed from a network via the communication portion 709, and/or installed from the removable medium 711. The above-described functions defined in the system of the present invention are performed when the computer program is executed by a Central Processing Unit (CPU) 701.
The computer readable medium shown in the present invention may be a computer readable signal medium or a computer readable storage medium, or any combination of the two. The computer readable storage medium can be, for example, but not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or a combination of any of the foregoing. More specific examples of the computer-readable storage medium may include, but are not limited to: an electrical connection having one or more wires, a portable computer diskette, a hard disk, a Random Access Memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disc read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing. In the context of this document, a computer readable storage medium may be any tangible medium that can contain, or store a program for use by or in connection with an instruction execution system, apparatus, or device. In the present invention, however, the computer-readable signal medium may include a data signal propagated in baseband or as part of a carrier wave, with the computer-readable program code embodied therein. Such a propagated data signal may take any of a variety of forms, including, but not limited to, electro-magnetic, optical, or any suitable combination of the foregoing. A computer readable signal medium may also be any computer readable medium that is not a computer readable storage medium and that can communicate, propagate, or transport a program for use by or in connection with an instruction execution system, apparatus, or device. Program code embodied on a computer readable medium may be transmitted using any appropriate medium, including but not limited to: wireless, wire, fiber optic cable, RF, etc., or any suitable combination of the foregoing.
The flowcharts and block diagrams in the figures illustrate the architecture, functionality, and operation of possible implementations of systems, methods and computer program products according to various embodiments of the present invention. In this regard, each block in the flowchart or block diagrams may represent a module, segment, or portion of code, which comprises one or more executable instructions for implementing the specified logical function(s). It should also be noted that, in some alternative implementations, the functions noted in the block may occur out of the order noted in the figures. For example, two blocks shown in succession may, in fact, be executed substantially concurrently, or the blocks may sometimes be executed in the reverse order, depending upon the functionality involved. It will also be noted that each block of the block diagrams or flowchart illustration, and combinations of blocks in the block diagrams or flowchart illustration, can be implemented by special purpose hardware-based systems which perform the specified functions or acts, or combinations of special purpose hardware and computer instructions.
The modules involved in the embodiments of the present invention may be implemented in software or in hardware. The described modules may also be provided in a processor, for example, as: a processor includes a sending module, an obtaining module, a determining module, and a first processing module. The names of these modules do not in some cases limit the module itself, and for example, the transmitting module may also be described as "a module that transmits a picture acquisition request to a connected server".
As another aspect, the present invention also provides a computer-readable medium that may be contained in the apparatus described in the above embodiments; or may be present alone without being fitted into the device. The computer readable medium carries one or more programs which, when executed by a device, cause the device to include:
Analyzing the brand mark in the bill opening request, and acquiring a first maintenance bill and an address mark corresponding to the brand mark from a configuration library;
Acquiring a billing page in a target system corresponding to the brand identification according to the brand identification and the address identification, and crawling field values of each page field in the billing page from the first maintenance bill; filling the crawled field values into the opening page so that the target system generates a second maintenance document corresponding to the first maintenance document according to the filled opening page.
According to the technical scheme, the maintenance manufacturer system can automatically complete bill opening of the 3C maintenance bill systems of different brands and different manufacturers, manual data export is reduced, complicated steps of manual input of staff to the brand manufacturer system are omitted, automatic bill opening of multiple bill amounts in a short time can be achieved, the working efficiency is improved, meanwhile, the manual bill recording cost is reduced, and the whole maintenance system is optimized.
The above embodiments do not limit the scope of the present invention. It will be apparent to those skilled in the art that various modifications, combinations, sub-combinations and alternatives can occur depending upon design requirements and other factors. Any modifications, equivalent substitutions and improvements made within the spirit and principles of the present invention should be included in the scope of the present invention.
Claims (9)
1. A method of automatically generating a repair document, the method comprising:
analyzing a brand mark in a billing request, and acquiring a first maintenance document and an address mark corresponding to the brand mark from a configuration library;
acquiring a billing page in a target system corresponding to the brand identification according to the brand identification and the address identification, and crawling field values of each page field in the billing page from the first maintenance receipt; filling the crawled field values into the opening page so that the target system generates a second maintenance bill corresponding to the first maintenance bill according to the filled opening page;
Before the first maintenance receipt and the address identifier corresponding to the brand identifier are acquired from the configuration library, the method further comprises the following steps:
Analyzing a brand identifier to be configured and an address identifier to be configured in the configuration request; and sending the address identifier to be configured to a target system corresponding to the brand identifier to be configured, receiving verification information returned after the target system verifies the address identifier to be configured, confirming that the verification information is information indicating that the address identifier to be configured is legal, and determining crawling permission according to the content in the verification information.
2. The method according to claim 1, wherein the method further comprises:
before crawling field values of all page fields in the opening page from the first maintenance bill, pre-storing corresponding relations between the page fields in the opening page and corresponding bill fields in the first maintenance bill;
Crawling field values of each page field in the opening page from the first maintenance bill, wherein the field values comprise: traversing page fields in the open page, for any page field: judging whether a target document field corresponding to any page field exists in the first maintenance document according to the corresponding relation; if yes, crawling the field value of the target document field; if not, sending prompt information indicating crawling failure to prompt a user to manually enter the corresponding relation between the page field in the opening page and the corresponding receipt field in the first maintenance receipt.
3. The method of claim 2, further comprising, prior to crawling the field values of the target document field: confirming that any page field has crawling authority; and if any page field does not have the crawling permission, sending out prompt information indicating no crawling permission so as to prompt a user to manually enter the field value of any page field.
4. The method of claim 1, further comprising, after obtaining a first maintenance document and an address identifier corresponding to the brand identifier from a configuration library: configuring a task processing mode; the task processing mode includes: any one of automatic timing execution, time slot execution, and manual trigger execution;
Before acquiring the opening page in the target system according to the brand identification and the address identification, the method further comprises the following steps: and determining the task processing mode.
5. The method of claim 1, further comprising, prior to obtaining a first maintenance document and an address identifier corresponding to the brand identifier from a configuration library: configuring an exception handling strategy corresponding to the address identifier; the exception handling policy includes: alarm modes corresponding to the abnormal types;
The method further comprises the steps of: after a second maintenance bill corresponding to the first maintenance bill is generated, a second maintenance bill generation result returned by the target system is obtained; if the second maintenance bill generation result is information indicating that the second maintenance bill generation is successful, prompt information indicating that the maintenance bill generation is successful is sent out; if the second maintenance receipt generation result is information indicating failure of second maintenance receipt generation, analyzing the abnormal type from the second maintenance receipt generation result, determining an alarm mode according to a corresponding abnormal processing strategy, and carrying out abnormal processing alarm according to the determined alarm mode;
wherein the anomaly type comprises one or more of server anomalies, network anomalies and status code identification anomalies; the abnormal processing alarm form comprises one or more of short messages, mails and telephones.
6. The method according to claim 1, wherein the order opening request includes: opening a single time period;
Obtaining a first maintenance document corresponding to the brand identifier from a configuration library, wherein the first maintenance document comprises: acquiring all first maintenance documents corresponding to the brand identification in the billing time period from a configuration library;
The target system generates a second maintenance document corresponding to the first maintenance document according to the filled opening page, and the target system comprises: and the target system respectively generates a second maintenance document corresponding to each first maintenance document according to the filled opening page.
7. An automatically generating repair document system, comprising:
The configuration module is used for analyzing the brand identification to be configured and the address identification to be configured in the configuration request before acquiring the first maintenance bill and the address identification corresponding to the brand identification from the configuration library; the address identification to be configured is sent to a target system corresponding to the brand identification to be configured, verification information returned after the target system verifies the address identification to be configured is received, the verification information is confirmed to be information indicating that the address identification to be configured is legal, and crawling permission is determined according to the content in the verification information;
The task generating module is used for analyzing the brand identification in the bill making request and acquiring a first maintenance bill and an address identification corresponding to the brand identification from the configuration library;
the automatic processing module is used for acquiring a billing page in a target system corresponding to the brand identification according to the brand identification and the address identification, and crawling field values of each page field in the billing page from the first maintenance receipt; and filling the crawled field values into the opening page so that the target system generates a second maintenance bill corresponding to the first maintenance bill according to the filled opening page.
8. An electronic device for automatically generating a repair document, comprising: one or more processors;
Storage means for storing one or more programs,
When executed by the one or more processors, causes the one or more processors to implement the method of any of claims 1-6.
9. A computer readable medium, on which a computer program is stored, characterized in that the program, when being executed by a processor, implements the method according to any of claims 1-6.
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