CN113435835A - Automatic monitoring method for enterprise task work order - Google Patents
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Abstract
The invention relates to an automatic monitoring method for an enterprise task work order. The method comprises the following steps: s1, the work order server receives the task application information sent by the user account and generates a task work order according to the task application information; s2, distributing the task work order to the corresponding staff account; and S3, monitoring the completion condition of the task work order, and sending reminding information to a staff account according to the completion condition. The invention realizes the automatic monitoring of the enterprise task work order, can remind the working personnel to process the work order in time, improves the management efficiency and reduces the management cost.
Description
Technical Field
The invention relates to the field of enterprise transaction management, in particular to an automatic monitoring method for an enterprise task work order.
Background
The user often encounters some problems in the process of using the company products, and the user feeds the problems back to the company and then the company staff is responsible for answering the problems. In the prior art, the feedback of a user is recorded and processed manually by a worker, and the problems are easy to occur, such as list leakage, overdue and the like, by only depending on the management of the worker. If a special supervisor is found to be responsible for monitoring, a large amount of manpower is consumed, so that the management cost is increased, and the management efficiency is low.
Disclosure of Invention
The technical problem to be solved by the present invention is to provide an automatic monitoring method for enterprise task work orders, aiming at the above-mentioned defects in the prior art.
The technical scheme adopted by the invention for solving the technical problems is as follows: an automatic monitoring method for enterprise task work orders is constructed, and comprises the following steps:
s1, the work order server receives the task application information sent by the user account and generates a task work order according to the task application information;
s2, distributing the task work order to a corresponding staff account;
and S3, monitoring the completion condition of the task work order, and sending reminding information to the staff account according to the completion condition.
Further, in the method for automatically monitoring an enterprise task work order according to the present invention, the step S1 of generating a task work order according to the task application information includes: generating a task work order according to the task application information, and determining the work order type of the task work order according to the corresponding relation between the work order content and the work order type;
the step S2 includes: and determining a staff account corresponding to the task work order according to the work order type and the staff account corresponding relation, and distributing the task work order to the staff account.
Further, in the method for automatically monitoring an enterprise task work order of the present invention, the step S2 includes: and counting the number of the unprocessed task work orders of all the work personnel accounts, and distributing the task work orders to the work personnel accounts with the least number of the unprocessed task work orders.
Further, in the method for automatically monitoring an enterprise task work order of the present invention, the step S3 includes:
and S31, after the task work order is distributed, whether the task work order starts to be processed is monitored through first preset time, if not, first reminding information is sent to the staff account, wherein the first preset time is generated according to the task work order, and the first reminding information is used for reminding the staff of starting to process the task work order.
Further, in the method for automatically monitoring an enterprise task work order of the present invention, the step S3 includes:
and S32, monitoring whether the task work order is finished or not through second preset time after the task work order is distributed, and sending second reminding information to the staff account if the task work order is not finished, wherein the second preset time is generated according to the task work order, the second preset time is greater than the first preset time, and the second reminding information is used for reminding the staff that the deadline is up.
Further, in the method for automatically monitoring an enterprise task work order of the present invention, the step S3 includes:
and S33, after the task work order is distributed, whether the task work order is completed or not is monitored through a third preset time, if not, a third reminding message is sent to the staff account, wherein the third preset time is generated according to the task work order, the third preset time is greater than the second preset time, and the third reminding message is used for reminding the staff that the specified completion time is reached.
Further, in the method for automatically monitoring the enterprise task work order of the present invention, in step S3, if the work order server receives a task cancellation command sent by the user account, the corresponding task work order is cancelled, and a cancellation reminding message is sent to the corresponding staff account.
Further, in the method for automatically monitoring an enterprise task work order of the present invention, the step S3 of sending a reminding message to the staff account according to the completion status includes:
sending a reminding mail to a mailbox address of the staff account according to the completion condition; and/or
Sending reminding information to the mobile phone number of the staff account according to the completion condition; and/or
Highlighting reminding information on a task work order display interface of the staff account; and/or
And displaying reminding information in a popup window mode on a staff terminal used by the staff account.
Further, in the method for automatically monitoring an enterprise task work order of the present invention, the step S3 of sending a reminding message to the staff account according to the completion status includes: judging whether the current time is a working day, if so, sending reminding information to the staff account according to the completion condition; and if not, postponing to a working day and sending reminding information to the staff account according to the completion condition.
Further, in the method for automatically monitoring an enterprise task work order of the present invention, after the step of monitoring the completion condition of the task work order in step S3, the method further includes: and sending the completion conditions of all the staff accounts to an administrator account.
The method for automatically monitoring the enterprise task work order has the following beneficial effects: the invention realizes the automatic monitoring of the enterprise task work order, can remind the working personnel to process the work order in time, improves the management efficiency and reduces the management cost.
Drawings
The invention will be further described with reference to the accompanying drawings and examples, in which:
fig. 1 is a schematic structural diagram of an enterprise work order management system according to an embodiment of the present invention;
fig. 2 is a flowchart of a method for automatically monitoring an enterprise task work order according to an embodiment of the present invention.
Detailed Description
For a more clear understanding of the technical features, objects and effects of the present invention, embodiments of the present invention will now be described in detail with reference to the accompanying drawings.
In a preferred embodiment, referring to fig. 1 and fig. 2, the method for automatically monitoring an enterprise task work order of this embodiment is applied to an enterprise work order management system, where the enterprise work order management system includes a work order server, a plurality of user terminals, and a plurality of worker terminals, and the work order server is respectively in communication connection with each user terminal and each worker terminal. The user uses the user account to log in the work order server on the user terminal, and the staff uses the staff account to log in the work order server on the staff terminal. Specifically, the method for automatically monitoring the enterprise task work order comprises the following steps:
and S1, the work order server receives the task application information sent by the user account and generates a task work order according to the task application information. Specifically, when the user needs help, the user logs in the work order server by using the user account and then fills in task application information, wherein the task application information includes but is not limited to an applicant, an application item, an application problem, a problem type, a fault name, fault occurrence time, a product name of the user, a product type of the user, an applicant mailbox, an applicant telephone number, a purchase order number, purchase time and the like. And after the completion of the filling, the task application information is sent to the work order server, and the work order server generates a task work order according to the task application information after receiving the task application information.
And S2, distributing the task work order to the corresponding staff account. Specifically, the work order server stores a plurality of staff accounts for receiving and processing the task work orders. The work order server distributes the task work orders to corresponding staff accounts, and the staff can check the distributed task work orders after logging in the staff accounts on the staff terminals. Alternatively, the work order server records the distribution time of the task work orders after distributing the task work orders, starts timing with the distribution time as a timing starting point, and independently records the distribution time for each task work order.
And S3, monitoring the completion condition of the task work order, and sending reminding information to a staff account according to the completion condition. Specifically, the current state of the task work order is marked according to the completion condition of the task work order, and the current state includes an un-started processing state, a completed state, a suspended state, a deferred state and the like, and of course, the current state may also be marked in a percentage manner, for example, the current state is marked as 0% when the processing is started, the total processing is marked as 100%, and the intermediate completion degree is between 0% and 100%. The current state can be automatically marked by the work order server according to the completion condition of the task work order, and can also be manually marked by the staff. After the work order server monitors the completion condition of the task work order, reminding information is sent to the staff account according to the completion condition to remind the staff of processing the task work order in time, and the staff is prevented from forgetting or exceeding the time.
The embodiment realizes the automatic monitoring of the enterprise task work order, can timely remind the workers to process the work order, improves the management efficiency and reduces the management cost.
In the method for automatically monitoring the task work order of the enterprise according to some embodiments, the step S1 of generating the task work order according to the task application information includes: and after generating the task work order according to the task application information, determining the work order type of the task work order according to the corresponding relation between the work order content and the work order type. After the work order type is marked for each task work order, different types of work orders are distributed to different staff accounts, so that each staff account can process the field with good intentions, and the task work order processing quality is improved. Alternatively, the work order types may be divided according to the product types in the work order content, the applicants in the work order content, the fault content in the work order content, and the like. Correspondingly, the work order server sets the corresponding relation between the work order type and the work account according to the professional skill of each worker, then determines the work account corresponding to the task work order according to the corresponding relation between the work order type and the work account, and distributes the task work order to the work account. Optionally, each staff account is provided with at least one work order type, namely one staff account can be provided with a plurality of work order types; at least one staff account is set for each work order type, namely, one work order type can set a plurality of staff accounts. The method and the device set the work order type, distribute the task work order to the professional staff according to the work order type, enable the professional staff to process the corresponding task work order, improve the work order processing quality and further improve the user satisfaction degree.
In the method for automatically monitoring the enterprise task work order of some embodiments, the step S2 includes: and counting the number of unprocessed task work orders of all the work personnel accounts, and distributing the task work orders to the work personnel accounts with the least number of unprocessed task work orders. Specifically, the unprocessed task work order refers to all the incomplete task work orders. In order to improve the processing efficiency of the task work orders and avoid long-time overstock of the task work orders, the work order server counts the number of unprocessed task work orders of all the staff accounts, sequences the unprocessed task work orders from high to low according to the number of the unprocessed task work orders, and distributes the task work orders to the staff accounts with less unprocessed task work orders. Preferably, the task work order is distributed to the staff account with the least number of unprocessed task work orders. According to the method and the device, the task work orders are reasonably distributed according to the number of the unprocessed task work orders, the processing efficiency of the task work orders is high, and the long-time overstock of the task work orders is avoided, so that the satisfaction degree of a user is improved.
In the method for automatically monitoring the enterprise task work order of some embodiments, the step S3 includes: and S31, after the task work order is distributed, whether the task work order starts to be processed is monitored through first preset time, if not, first reminding information is sent to a staff account, wherein the first preset time is generated according to the task work order, and the first reminding information is used for reminding the staff of starting to process the task work order. The first preset time is generated according to the task work order, namely the first preset time is generated according to the content of the work order, and different work order contents correspond to different first preset times. In addition, the work order server determines a preset starting time according to the work order content of the task work order, the preset starting time is the time when the worker should start processing the task work order, and the first preset time is smaller than the preset starting time. Optionally, each user account sets a corresponding user priority, the work order server sets a preset starting time according to the user priority, and the higher the user priority is, the shorter the corresponding preset starting time is. According to the method and the device, the working personnel are reminded to start processing the task work order before the preset starting time of the task work order, advance prevention is achieved, and the work order is prevented from being opened and delayed, so that the work order finishing time is influenced.
In the method for automatically monitoring the enterprise task work order of some embodiments, the step S3 includes: and S32, after the task work order is distributed, whether the task work order is completed or not is monitored through second preset time, if not, second reminding information is sent to a staff account, wherein the second preset time is generated according to the task work order, the second preset time is larger than the first preset time, and the second reminding information is used for reminding the staff that the deadline is up. The second preset time is generated according to the task work order, namely the second preset time is generated according to the content of the work order, and different work order contents correspond to different second preset times. In addition, the work order server determines a preset completion time according to the work order content of the task work order, the preset completion time is the time when the worker should complete the task work order, and the second preset time is less than the preset completion time. Optionally, each user account is provided with a corresponding user priority, the work order server sets preset completion time according to the user priority, and the higher the user priority is, the shorter the corresponding preset completion time is. In the embodiment, the staff is reminded before the preset completion time of the task work order, advance prevention is achieved, the staff is promoted to accelerate the processing speed, and the work order is completed on time.
In the method for automatically monitoring the enterprise task work order of some embodiments, the step S3 includes: and S33, after the task work order is distributed, whether the task work order is completed or not is monitored through third preset time, if not, third reminding information is sent to a staff account, wherein the third preset time is generated according to the task work order, the third preset time is greater than the second preset time, and the third reminding information is used for reminding staff that the specified completion time is up. The third preset time is generated according to the task work order, namely the third preset time is generated according to the content of the work order, and different work order contents correspond to different third preset times. In addition, the work order server determines a preset completion time according to the work order content of the task work order, the preset completion time is the time when the worker should complete the task work order, and the third preset time is greater than or equal to the preset completion time. In the embodiment, the worker is reminded after the task work order is preset to be completed, the worker is promoted to accelerate the processing speed, and the work order is completed as soon as possible.
In some embodiments of the method for automatically monitoring the enterprise task work order, in step S3, if the work order server receives a task cancellation instruction sent by a user account, which indicates that the user has solved the problem and does not need to process the task work order any more, the corresponding task work order is cancelled, and cancellation reminding information is sent to a corresponding staff account. The embodiment can automatically cancel the task work order which the user wants to cancel, avoid invalid processing and save human resources.
In the method for automatically monitoring the enterprise task work order according to some embodiments, the sending of the reminding information to the staff account according to the completion in step S3 includes: and sending a reminding mail to the mailbox address of the staff account according to the completion condition.
In the method for automatically monitoring the enterprise task work order according to some embodiments, the sending of the reminding information to the staff account according to the completion in step S3 includes: and sending reminding information to the mobile phone number of the staff account according to the completion condition.
In the method for automatically monitoring the enterprise task work order according to some embodiments, the sending of the reminding information to the staff account according to the completion in step S3 includes: and highlighting reminding information on a task work order display interface of the staff account, for example, highlighting the task work order in a mode of highlighting, color, flashing, font amplification and the like.
In the method for automatically monitoring the enterprise task work order according to some embodiments, the sending of the reminding information to the staff account according to the completion in step S3 includes: and displaying reminding information in a popup window mode on a staff terminal used by the staff account.
In the method for automatically monitoring the enterprise task work order according to some embodiments, the sending of the reminding information to the staff account according to the completion in step S3 includes: judging whether the current time is a working day, if so, sending reminding information to a staff account according to the completion condition; and if not, postponing to a working day and sending reminding information to the staff account according to the completion condition. This embodiment does not send the warning message at the workday, avoids disturbing staff's normal rest.
In some embodiments of the method for automatically monitoring the enterprise task work order, the enterprise work order management system further includes an administrator terminal in communication connection with the work order server, and an administrator logs in the work order server on the administrator terminal by using an administrator account. After the completion condition of the task work order is monitored in step S3, the method further includes: and sending the completion conditions of all the staff account to an administrator account. Alternatively, the work order server sends the completion of all the staff accounts to the administrator account at a preset time point or at preset time intervals. Of course, the administrator account may also actively send a work order viewing request to the work order server, and the work order server issues the completion conditions of all the staff accounts to the administrator account. According to the embodiment, the completion condition of all the staff accounts is sent to the administrator account, so that the administrator can conveniently know the working progress of each staff in real time, and work is reasonably arranged.
The embodiments in the present description are described in a progressive manner, each embodiment focuses on differences from other embodiments, and the same and similar parts among the embodiments are referred to each other. The device disclosed by the embodiment corresponds to the method disclosed by the embodiment, so that the description is simple, and the relevant points can be referred to the method part for description.
Those of skill would further appreciate that the various illustrative elements and algorithm steps described in connection with the embodiments disclosed herein may be implemented as electronic hardware, computer software, or combinations of both, and that the various illustrative components and steps have been described above generally in terms of their functionality in order to clearly illustrate this interchangeability of hardware and software. Whether such functionality is implemented as hardware or software depends upon the particular application and design constraints imposed on the implementation. Skilled artisans may implement the described functionality in varying ways for each particular application, but such implementation decisions should not be interpreted as causing a departure from the scope of the present invention.
The steps of a method or algorithm described in connection with the embodiments disclosed herein may be embodied directly in hardware, in a software module executed by a processor, or in a combination of the two. A software module may reside in Random Access Memory (RAM), memory, Read Only Memory (ROM), electrically programmable ROM, electrically erasable programmable ROM, registers, hard disk, a removable disk, a CD-ROM, or any other form of storage medium known in the art.
The above embodiments are merely illustrative of the technical ideas and features of the present invention, and are intended to enable those skilled in the art to understand the contents of the present invention and implement the present invention, and not to limit the scope of the present invention. All equivalent changes and modifications made within the scope of the claims of the present invention should be covered by the claims of the present invention.
Claims (10)
1. An automatic monitoring method for enterprise task work orders is characterized by comprising the following steps:
s1, the work order server receives the task application information sent by the user account and generates a task work order according to the task application information;
s2, distributing the task work order to a corresponding staff account;
and S3, monitoring the completion condition of the task work order, and sending reminding information to the staff account according to the completion condition.
2. The method for automatically monitoring the task work order of the enterprise according to claim 1, wherein the step S1 of generating the task work order according to the task application information includes: generating a task work order according to the task application information, and determining the work order type of the task work order according to the corresponding relation between the work order content and the work order type;
the step S2 includes: and determining a staff account corresponding to the task work order according to the work order type and the staff account corresponding relation, and distributing the task work order to the staff account.
3. The method for automatically monitoring the task work order of the enterprise as claimed in claim 1, wherein said step S2 comprises: and counting the number of the unprocessed task work orders of all the work personnel accounts, and distributing the task work orders to the work personnel accounts with the least number of the unprocessed task work orders.
4. The method for automatically monitoring the task work order of the enterprise as claimed in claim 1, wherein said step S3 comprises:
and S31, after the task work order is distributed, whether the task work order starts to be processed is monitored through first preset time, if not, first reminding information is sent to the staff account, wherein the first preset time is generated according to the task work order, and the first reminding information is used for reminding the staff of starting to process the task work order.
5. The method for automatically monitoring the task work order of the enterprise as claimed in claim 4, wherein said step S3 comprises:
and S32, monitoring whether the task work order is finished or not through second preset time after the task work order is distributed, and sending second reminding information to the staff account if the task work order is not finished, wherein the second preset time is generated according to the task work order, the second preset time is greater than the first preset time, and the second reminding information is used for reminding the staff that the deadline is up.
6. The method for automatically monitoring the task work order of the enterprise as claimed in claim 5, wherein said step S3 comprises:
and S33, after the task work order is distributed, whether the task work order is completed or not is monitored through a third preset time, if not, a third reminding message is sent to the staff account, wherein the third preset time is generated according to the task work order, the third preset time is greater than the second preset time, and the third reminding message is used for reminding the staff that the specified completion time is reached.
7. The method for automatically monitoring the task work order of the enterprise as claimed in claim 1, wherein in the step S3, if the work order server receives a task cancellation command sent by the user account, the corresponding task work order is cancelled, and a cancellation reminding message is sent to the corresponding staff account.
8. The method for automatically monitoring the enterprise task work order according to claim 1, wherein the step S3 of sending a reminding message to the staff account according to the completion condition comprises:
sending a reminding mail to a mailbox address of the staff account according to the completion condition; and/or
Sending reminding information to the mobile phone number of the staff account according to the completion condition; and/or
Highlighting reminding information on a task work order display interface of the staff account; and/or
And displaying reminding information in a popup window mode on a staff terminal used by the staff account.
9. The method for automatically monitoring the enterprise task work order according to claim 1, wherein the step S3 of sending a reminding message to the staff account according to the completion condition comprises: judging whether the current time is a working day, if so, sending reminding information to the staff account according to the completion condition; and if not, postponing to a working day and sending reminding information to the staff account according to the completion condition.
10. The method for automatically monitoring the task work order of an enterprise according to claim 1, wherein after monitoring the completion of the task work order in step S3, the method further comprises: and sending the completion conditions of all the staff accounts to an administrator account.
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| CN116384888A (en) * | 2021-12-21 | 2023-07-04 | 安博 | Intelligent management and control platform and operation work order system |
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Application publication date: 20210924 |