CN113392322A - Flow-based structured multi-element instant messaging system and chat method - Google Patents
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Abstract
The invention provides a flow-based structured multi-element instant messaging system and a chat method. The method includes the steps of creating a chat group; a step of inviting the participating individuals; determining a process node; checking the chat records; and pushing information. In the invention, the real-time performance of the chat system and the rigor performance of the flow system are combined, and the business is tracked and approved in a multi-party cooperation mode. Meanwhile, the system can fully utilize the multimedia characteristics of the chat system, so that the flow is more visual and flexible, and the defect of information fragmentation of the chat system is overcome.
Description
Technical Field
The invention relates to the field of instant messaging, in particular to a flow-based structured multi-element instant messaging system and a chat method.
Background
With the rapid development of computer networks, Instant Messaging (IM) tools have become communication tools commonly used by users, and are widely used not only in leisure and entertainment at ordinary times, but also in the work of users. Aiming at the diversified demands of users, the instant messaging software provides group service, namely people with the same characteristics or the same category communicate in a virtual space. The instant messaging software also provides online enterprises aiming at the application of medium and small enterprises as the development of group services, the online enterprises are used for establishing a communication platform inside the medium and small enterprises or among the enterprises, and users can communicate and communicate on the work through the platform, so that the informatization process of the enterprises is greatly improved.
However, in the current popular instant messaging platform for such business conversation, the chat records are fragmented, which is inconvenient for quick query.
Disclosure of Invention
The invention provides a flow-based structured multi-element instant communication method and a flow-based structured multi-element instant communication platform aiming at the defects of fragmentation of chat records and inconvenience for quick query in the current instant communication platform of business conversation.
The technical scheme adopted in the invention is as follows: a structured multi-element instant communication system based on a process comprises a participant management module, a process management module and a chat and structured information management module;
the participant management module manages at least two participants, each participant has unlimited number of participating individuals, and the management comprises registration, deletion and modification;
the flow management module realizes the definition of flow nodes, the flow progress management and the related query function;
the chat and structured information management module: initiating a real-time chat process of each participant based on the process node, and performing management operations including creation, deletion, modification and query on the chat process; and accessing the chat information according to the flow nodes.
Further, in the above structured multivariate instant messaging system based on processes: still include keyword propelling movement module: and pushing information for the keywords in the chat process.
Further, in the above structured multivariate instant messaging system based on processes: the content pushed by the keyword pushing module can be visible to the participating individuals of the limited participating party according to the authority.
Further, in the above structured multivariate instant messaging system based on processes: the system also comprises a keyword query module; the keyword query module queries the chat records based on preset keywords.
Further, in the above structured multivariate instant messaging system based on processes: the participant management module comprises a module for inviting participants, and the participants of the participants can invite other individuals of the self to participate in chat.
The invention also provides a chat method based on the flow-based structured multi-instant messaging system, which comprises the following steps:
a step of creating a chat group; in the step, participating individuals with at least two participants and variable quantity are added in the group chat;
a step of inviting the participating individuals; in the step, the participant of the participant can invite other individuals of the participant to participate in chat;
determining a process node; in the step, each participant achieves a stage achievement in the chat process, the flow node is used as a mark to store the chat record, and if the task is not finished, the next flow is started;
and viewing the chat records, wherein in the chat process, each participant of each participant can view the corresponding chat records according to authorization.
Further, in the chat method described above: the chat process also comprises the following steps: an information pushing step; the method comprises the following steps: and detecting keywords in the chat information, retrieving related information from the database of each participant according to the keywords, and pushing the information to the participants according to the authority.
Further, in the chat method described above: the chat process also comprises the following steps: a step of reviewing chat information; in the step, the participating individuals can review the chat records according to the authority, and review the chat records according to the flow node marks as required.
Further, in the chat method described above: and the method also comprises a query step, wherein in the chat process or after the chat is finished, the chat records are queried by adopting preset keywords according to the authority.
Further, in the chat method described above: and between every two adjacent process nodes, the step that each participant determines the chat host of the participant is further included.
In the invention, the real-time performance of the chat system and the rigor performance of the flow system are combined, and the business is tracked and approved in a multi-party cooperation mode. Meanwhile, the system can fully utilize the multimedia characteristics of the chat system, so that the flow is more visual and flexible, and the defect of information fragmentation of the chat system is overcome.
The invention will be explained in more detail below with reference to the drawings and examples.
Drawings
Fig. 1 is a chat flow in the structured multi-instant messaging system based on a flow in this embodiment.
Detailed Description
Embodiment 1 is a business conversation platform and also a structured chat platform, which is a structured multi-instant communication system based on a process, wherein a main line of the system is a process engine, and an approval process of the process is recorded by instant messages (online chat). The system can re-use the characters, pictures, voice and video information of multi-party chatting, more intuitively record the decision process of the flow nodes and form concise and brief examination and approval opinions. Meanwhile, the related chat records are structurally stored according to the flow nodes, so that the structured query is convenient and quick, and the fragmentation of the chat records is avoided. Different from the traditional process management system, the multi-party chat is initiated on the node, so that the decision can be quickly made, and the process is prevented from being repeatedly returned and submitted again.
The flow engine of the system is a sequential flow system supporting a plurality of key nodes, a person in charge is required to give a clear opinion when entering the next node, and the system not only supports the decision of a single person in charge, but also supports the initiation of group chat at the nodes to realize a collective decision.
The management of the chat information of the embodiment comprises the management of participants of the chat, the control of a visible range, structured query, keyword query and the like. The structured chat flow of the present embodiment is shown in fig. 1:
the embodiment integrates the traditional offline meeting and the enterprise flow of submitting opinions online, integrates the whole flow information and stores the information in a structured mode. Further, the system can perform Artificial Intelligence (AI) analysis on the information, automatically provide relevant data to a relevant party to assist decision making, or perform automatic decision making instead of human labor.
One process may set up two or more participants, each of which may set up multiple participants. Chat starts from an initial node of the flow, the node enters the next node after the required conditions are met, and each node can select different participants to carry out group chat.
The structured chat information management of the present embodiment includes the following:
the method comprises the steps that chat participants and management of participants in the participants are realized, each participant can set a host, and the host can assign authority to each participant of the local, such as authority for reading chat records and authority for watching real-time chat processes of the participants. In practice, during the chat, each participant can communicate with each other, and the other participants are not visible, in other embodiments, one participant only designates one participant to chat with the other participants on behalf of the participant, and the other internal chat is not visible to the other participants.
Secondly, the chat information is collected according to the flow nodes, so that the chat information is convenient and quick to index and look up; when a service needs several different procedures (flows) or is completed in several stages, a procedure or a stage is completed, and a transfer point (category point or time point) at the beginning of another procedure or stage is called a flow node. The chat information is globally visible, the participants are internally visible, or only the participants are visible; of course, each participant can also set a host in the chat process, and the host can manage the authority of each participant of the participant and set the authority of the participant.
And thirdly, keywords can be set to search chat information, or preset push content can be popped up aiming at the keywords.
And fourthly, the chat information can be multimedia contents such as characters, pictures, files, voice, video and the like.
And fifthly, the online voice or video conference can be initiated through chat.
The embodiment can realize the chat process initiated by multiple participants (two or more participants, and each participant has multiple participants), and can perform structured tracking on the process in the process.
The structure of the embodiment mainly comprises a participant management module, a process management module, a chat and structured information management module and a keyword query and push module.
The participant management module: the functions of registration, deletion, modification, query and the like of the participants and the participants are realized.
A process management module: the definition of the process nodes, the process progress management and the related query function are realized. The definition of the process node is a symbolic node which has definite meaning to the participant according to the process characteristic definition.
Chat and structured information management module: based on the flow node, initiating a real-time chat process of a plurality of participants (a plurality of participants), and performing management operations such as creating, deleting, modifying, inquiring and the like on the chat process. Chat information is divided into globally visible, only the participants visible, and the participants internally visible, etc. The structured information management can access the chat information according to the flow nodes, query according to the participants or the participants, and query according to the information importance.
Keyword query and push module: and inquiring the chatting record based on preset keywords or pushing information for the keywords in the chatting process.
The embodiment has the advantages that the real-time performance of the chat system and the rigor performance of the flow system are combined, and the business is tracked and approved in a multi-party cooperation mode. Meanwhile, the system can fully utilize the multimedia characteristics of the chat system, so that the flow is more visual and flexible, and the defect of information fragmentation of the chat system is overcome.
The following is the process of two units conducting business conversation using the flow-based structured multi-instant messaging system of this embodiment:
two businesses, one supplier and the other demander, are interested in conducting business conversations.
Firstly, a flow-based structured multi-instant messaging chat group with two enterprise parties as participants is established, and a first-stage business conversation is started, namely, a supplier and a demander make a contract. Therefore, the contract signing process is entered, in the process, the participators may have the responsibility of both parties, such as a sales manager and several sales employees of the supplier, a purchasing manager and several buyers of the demander, and possibly both parties also have higher-level enterprise responsibility, and at this stage, the manager of both parties can be determined to be the host, or the host is not set, and all the participators of each party can issue own opinions through the platform (system, group). In other embodiments, it may be determined that only the host speaks with the other party, and the parties may discuss inside the host and finally unify speaking on behalf of the host. In addition, for strict conversation, a method for pushing key information is also included in the conversation process, for example, when discussing supply price, the system can sense the key word of price, look up a corresponding old price table in the database of the enterprise, push the old price table to a negotiation manager or other people of the enterprise, and if the specification of the commodity is required, also look up a conference record in the database of the enterprise through the key word, and push the specification of the commodity.
After the two parties negotiate the terms of the contract, the negotiation of the stage is completed, and after the contract is signed according to the specified form, the process is ended, and a node process is formed. In other embodiments, the contract may be directly signed by using an electronic official seal. Because goods delivery and demand parties need to take delivery and delivery, two parties respectively invite the workers who join the next process to enter the chat group, if a host needs to be set up, the host who generally participates in the previous process invites the host who joins the next process to join and quit, other participants who participate in the previous process can quit the chat group according to own wishes and requirements, if chat records need to be reviewed in the future, members who quit the chat can only see the chat records of the participants, and authorized other persons can review all the chat records, including the records of the process and the records of internal discussion of the members of the participants, of course, the host naturally has the right to review the records of the process and other records.
Then, the contract is executed, and the supplier delivers goods and the demander receives goods at the delivery stage, so that the warehouse staff of the two parties are joined into the group of the conversation, and the quality inspectors of the two parties are possibly joined to complete delivery at the delivery stage.
And finally, entering an after-sale service stage, wherein engineering personnel of both parties enter a group to realize the goal of contract in cooperation. After the after-sale service stage is completed, because the cooperation is completed satisfactorily, the definition of the process nodes is carried out according to the regulations, for example, after chat records are stored, the business conversation is ended, personnel in the group automatically quit, all the data are stored by each participant, and when the data are stored, the chat records are stored in a segmented mode according to the structure of the structured process, so that fragmentation of the chat records is prevented. According to the requirement of internal management of the enterprise, each participant self-stores chat records, including public records when two parties chat and internal chat records between each participant in the participants (the participants of other participants in the chat content are not visible).
When conducting a business conversation using the platform of the present embodiment, the following steps are generally provided:
a step of creating a chat group; in this step, at least two participants to the group chat are joined in a variable number of individuals participating in the group chat. In this step, the rights of each participant (mainly the right to review the chat log) of each participant can also be determined. In some embodiments, each participant may also determine at least one moderator.
A step of inviting the participating individuals; in which the participant of the participant may invite other individuals of the participant to participate in the chat. In some embodiments, it is determined that only the moderator can invite the party member to the chat, and at the time of invitation, the permissions of the newly added participant can also be determined.
Determining a process node; in the step, each participant achieves a periodic achievement in the chat process, the flow node is used as a mark to store the chat record, and if the task is not finished, the next flow is started. When the flow node is determined, all chat information of the flow is recorded, and the flow is marked as a name. When the flow node is determined, after all the participants are consistently identified, the system automatically stores the chat content, simultaneously determines whether the flow of the next stage exists, if so, the flow of the next stage is started, and if not, the whole chat is ended, and the whole chat process is recorded. In some embodiments, if the next stage flow is entered, the moderator of the next stage is determined.
And viewing the chat records, wherein in the chat process, each participant of each participant can view the corresponding chat records according to authorization.
An information pushing step; the method comprises the following steps: and detecting keywords in the chat information, retrieving related information from the database of each participant according to the keywords, and pushing the information to the participants according to the authority.
A step of reviewing chat information; in the step, the participating individuals can review the chat records according to the authority, and review the chat records according to the flow node marks as required.
And a post query step, in which a chat record is queried by adopting preset keywords according to the authority during the chat process or after the chat is finished.
Claims (10)
1. A structured multi-element instant messaging system based on a process is characterized in that: the system comprises a participant management module, a flow management module and a chat and structured information management module;
the participant management module manages at least two participants, each participant has unlimited number of participating individuals, and the management comprises registration, deletion and modification;
the flow management module realizes the definition of flow nodes, the flow progress management and the related query function;
the chat and structured information management module: initiating a real-time chat process of each participant based on the process node, and performing management operations including creation, deletion, modification and query on the chat process; and accessing the chat information according to the flow nodes.
2. The process-based structured multi-element instant messaging system according to claim 1, wherein: still include keyword propelling movement module: and pushing information for the keywords in the chat process.
3. The process-based structured multi-element instant messaging system according to claim 2, wherein: the content pushed by the keyword pushing module can be visible to the participating individuals of the limited participating party according to the authority.
4. The process-based structured multi-element instant messaging system according to claim 2, wherein: the system also comprises a keyword query module; the keyword query module queries the chat records based on preset keywords.
5. The process-based structured multi-element instant messaging system according to claim 1, wherein: the participant management module comprises a module for inviting participants, and the participants of the participants can invite other individuals of the self to participate in chat.
6. A chat method in a structured multi-instant messaging system based on processes according to claim 1, comprising: the method comprises the following steps:
a step of creating a chat group; in the step, participating individuals with at least two participants and variable quantity are added in the group chat;
a step of inviting the participating individuals; in the step, the participant of the participant can invite other individuals of the participant to participate in chat;
determining a process node; in the step, each participant achieves a stage achievement in the chat process, the flow node is used as a mark to store the chat record, and if the task is not finished, the next flow is started;
and viewing the chat records, wherein in the chat process, each participant of each participant can view the corresponding chat records according to authorization.
7. The chat method according to claim 6, wherein: the chat process also comprises the following steps: an information pushing step; the method comprises the following steps: and detecting keywords in the chat information, retrieving related information from the database of each participant according to the keywords, and pushing the information to the participants according to the authority.
8. The chat method according to claim 6, wherein: the chat process also comprises the following steps: a step of reviewing chat information; in the step, the participating individuals can review the chat records according to the authority, and review the chat records according to the flow node marks as required.
9. The chat method according to claim 6, wherein: and the method also comprises a query step, wherein in the chat process or after the chat is finished, the chat records are queried by adopting preset keywords according to the authority.
10. A chat method according to any one of claims 6 to 9, wherein: and between every two adjacent process nodes, the step that each participant determines the chat host of the participant is further included.
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