CN113379975A - ATM (automatic teller machine) interaction method and related equipment - Google Patents
ATM (automatic teller machine) interaction method and related equipment Download PDFInfo
- Publication number
- CN113379975A CN113379975A CN202110643060.5A CN202110643060A CN113379975A CN 113379975 A CN113379975 A CN 113379975A CN 202110643060 A CN202110643060 A CN 202110643060A CN 113379975 A CN113379975 A CN 113379975A
- Authority
- CN
- China
- Prior art keywords
- user
- information
- instruction
- unit
- voice
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
- 238000000034 method Methods 0.000 title claims abstract description 81
- 230000003993 interaction Effects 0.000 title claims abstract description 35
- 230000008569 process Effects 0.000 claims description 24
- 238000012544 monitoring process Methods 0.000 claims description 12
- 230000002159 abnormal effect Effects 0.000 claims description 7
- 238000001514 detection method Methods 0.000 claims description 7
- 238000004891 communication Methods 0.000 claims description 3
- 238000010586 diagram Methods 0.000 description 13
- 238000004590 computer program Methods 0.000 description 6
- 230000002452 interceptive effect Effects 0.000 description 6
- 230000008901 benefit Effects 0.000 description 3
- 238000012790 confirmation Methods 0.000 description 3
- 238000005516 engineering process Methods 0.000 description 3
- 239000008267 milk Substances 0.000 description 3
- 210000004080 milk Anatomy 0.000 description 3
- 235000013336 milk Nutrition 0.000 description 3
- 238000004364 calculation method Methods 0.000 description 2
- 230000007613 environmental effect Effects 0.000 description 2
- 239000012634 fragment Substances 0.000 description 2
- 230000006870 function Effects 0.000 description 2
- 230000004048 modification Effects 0.000 description 2
- 238000012986 modification Methods 0.000 description 2
- 230000003287 optical effect Effects 0.000 description 2
- 230000004044 response Effects 0.000 description 2
- RWSOTUBLDIXVET-UHFFFAOYSA-N Dihydrogen sulfide Chemical compound S RWSOTUBLDIXVET-UHFFFAOYSA-N 0.000 description 1
- 230000005856 abnormality Effects 0.000 description 1
- 230000005540 biological transmission Effects 0.000 description 1
- 230000008859 change Effects 0.000 description 1
- 238000013461 design Methods 0.000 description 1
- 238000011161 development Methods 0.000 description 1
- 230000006872 improvement Effects 0.000 description 1
- 230000003068 static effect Effects 0.000 description 1
- 238000012546 transfer Methods 0.000 description 1
Images
Classifications
-
- G—PHYSICS
- G07—CHECKING-DEVICES
- G07F—COIN-FREED OR LIKE APPARATUS
- G07F19/00—Complete banking systems; Coded card-freed arrangements adapted for dispensing or receiving monies or the like and posting such transactions to existing accounts, e.g. automatic teller machines
- G07F19/20—Automatic teller machines [ATMs]
- G07F19/203—Dispensing operations within ATMs
-
- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
- G10L15/00—Speech recognition
- G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
-
- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
- G10L15/00—Speech recognition
- G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
- G10L2015/223—Execution procedure of a spoken command
Abstract
The disclosure provides an automatic teller machine interaction method and related equipment, which can obtain biological characteristic information of a user; matching the biological characteristic information with characteristic information stored in a preset characteristic database to obtain a matching result; determining the identity authentication result of the user according to the matching result; acquiring reserved identity information of the user under the condition that the identity authentication result is passed; determining whether the user is over 60 years old or not according to the reserved identity information; outputting instruction prompt information when the user is over 60 years old; recognizing a voice instruction sent by the user, wherein the voice instruction is generated according to the instruction prompt information; and executing the business operation corresponding to the voice command. According to the method and the system, after the user is identified as the old, the service operation is completed by receiving the voice instruction of the user, and the old group is helped to complete the service transaction on the automatic teller machine.
Description
Technical Field
The present disclosure relates to the field of computer technologies, and in particular, to an automatic teller machine interaction method and a related device.
Background
With the progress and development of society, intelligent devices are also gradually popularized. However, for the elderly, since the using method of the intelligent device cannot be rapidly grasped, in some scenes, the use of the intelligent device brings burden for the elderly to normally handle self-service business.
Therefore, how to design an automatic teller machine interaction method which is helpful for the elderly to self-service related businesses becomes a problem of great concern to the technicians in the field.
Disclosure of Invention
In view of the above problems, the present disclosure provides an automatic teller machine interaction method and related device that overcome or at least partially solve the above problems, and the technical solutions are as follows:
an automated teller machine interaction method comprising:
obtaining biometric information of a user;
matching the biological characteristic information with characteristic information stored in a preset characteristic database to obtain a matching result;
determining the identity authentication result of the user according to the matching result;
acquiring reserved identity information of the user under the condition that the identity authentication result is passed;
determining whether the user is over 60 years old or not according to the reserved identity information;
outputting instruction prompt information when the user is over 60 years old;
recognizing a voice instruction sent by the user, wherein the voice instruction is generated according to the instruction prompt information;
and executing the business operation corresponding to the voice command.
Optionally, the service operation corresponds to at least one service process node, and the executing the service operation corresponding to the voice instruction includes:
under the condition that the business operation is executed to any business process node, node instruction prompt information corresponding to the business process node is output according to a preset knowledge base;
and identifying a node instruction sent by the user, and executing operation corresponding to the service flow node, wherein the node instruction is generated according to the node instruction prompt information.
Optionally, in the case that the user is over 60 years old, outputting instruction prompt information includes:
and in the case that the user is over 60 years old, playing an instruction prompt message in a voice mode.
Optionally, the matching the biometric information with the feature information stored in the preset feature database to obtain a matching result includes:
matching the biological characteristic information with first characteristic information stored in a first preset characteristic database built in the automatic teller machine to obtain a first matching result;
and under the condition that the first matching result is unsuccessful, the biological characteristic information is sent to a target server, so that the target server matches the biological characteristic information with second characteristic information stored in a second preset characteristic database in the target server to obtain a second matching result.
Optionally, the method further includes:
in the process of executing the business operation corresponding to the voice instruction, acquiring monitoring data which is collected by the automatic teller machine and is related to the business operation;
and stopping executing the business operation corresponding to the voice command under the condition that the monitoring data are abnormal data.
Optionally, before the obtaining of the biometric information of the user, the method further includes:
carrying out human body identification detection on the target area;
and outputting characteristic information and inputting prompt information under the condition that the human body is detected.
Optionally, the biometric information at least includes at least one feature information of a voiceprint, a human face, and an iris.
An automated teller machine interaction device comprising: a biological characteristic information obtaining unit, a characteristic information matching unit, an identity authentication result determining unit, an identity information obtaining unit, an age determining unit, an instruction prompt information output unit, a voice instruction identifying unit and a service operation executing unit,
the biometric information obtaining unit is used for obtaining biometric information of the user;
the characteristic information matching unit is used for matching the biological characteristic information with characteristic information stored in a preset characteristic database to obtain a matching result;
the identity authentication result determining unit is used for determining the identity authentication result of the user according to the matching result;
the identity information acquiring unit is used for acquiring the reserved identity information of the user under the condition that the identity authentication result is passed;
the age determining unit is used for determining whether the user is over 60 years old or not according to the reserved identity information;
the instruction prompt information output unit is used for outputting instruction prompt information when the user is over 60 years old;
the voice instruction identification unit is used for identifying a voice instruction sent by the user, wherein the voice instruction is generated according to the instruction prompt information;
and the service operation execution unit is used for executing the service operation corresponding to the voice instruction.
A computer readable storage medium having stored thereon a program which, when executed by a processor, implements an automated teller machine interaction method as in any one of the above.
An electronic device comprising at least one processor, and at least one memory connected to the processor, a bus; the processor and the memory complete mutual communication through the bus; the processor is configured to invoke program instructions in the memory to perform an automated teller machine interaction method as in any one of the preceding claims.
By means of the technical scheme, the automatic teller machine interaction method and the related equipment can obtain the biological characteristic information of the user; matching the biological characteristic information with characteristic information stored in a preset characteristic database to obtain a matching result; determining the identity authentication result of the user according to the matching result; acquiring reserved identity information of the user under the condition that the identity authentication result is passed; determining whether the user is over 60 years old or not according to the reserved identity information; outputting instruction prompt information when the user is over 60 years old; recognizing a voice instruction sent by the user, wherein the voice instruction is generated according to the instruction prompt information; and executing the business operation corresponding to the voice command. According to the method and the system, after the user is identified as the old, the service operation is completed by receiving the voice instruction of the user, and the old group is helped to complete the service transaction on the automatic teller machine.
The foregoing description is only an overview of the technical solutions of the present disclosure, and the embodiments of the present disclosure are described below in order to make the technical means of the present disclosure more clearly understood and to make the above and other objects, features, and advantages of the present disclosure more clearly understandable.
Drawings
Various other advantages and benefits will become apparent to those of ordinary skill in the art upon reading the following detailed description of the preferred embodiments. The drawings are only for purposes of illustrating the preferred embodiments and are not to be construed as limiting the disclosure. Also, like reference numerals are used to refer to like parts throughout the drawings. In the drawings:
fig. 1 illustrates a flow chart of one embodiment of an automated teller machine interaction method provided by the present disclosure;
fig. 2 illustrates a flow diagram of another embodiment of an automated teller machine interaction method provided by the present disclosure;
fig. 3 illustrates a flow chart of another embodiment of an automated teller machine interaction method provided by the present disclosure;
fig. 4 illustrates a flow chart of another embodiment of an automated teller machine interaction method provided by the present disclosure;
fig. 5 illustrates a flow chart of another embodiment of an automated teller machine interaction method provided by the present disclosure;
fig. 6 is a schematic diagram illustrating an exemplary structure of an atm interaction apparatus according to an embodiment of the present disclosure;
fig. 7 is a schematic diagram illustrating another structural configuration of an atm interaction device according to an embodiment of the present disclosure;
fig. 8 is a schematic diagram illustrating another structural configuration of an interactive apparatus of an automatic teller machine according to an embodiment of the present disclosure.
Detailed Description
Exemplary embodiments of the present disclosure will be described in more detail below with reference to the accompanying drawings. While exemplary embodiments of the present disclosure are shown in the drawings, it should be understood that the present disclosure may be embodied in various forms and should not be limited to the embodiments set forth herein. Rather, these embodiments are provided so that this disclosure will be thorough and complete, and will fully convey the scope of the disclosure to those skilled in the art.
As shown in fig. 1, the present disclosure provides a flowchart of an embodiment of an automatic teller machine interaction method, which may include:
and S100, obtaining the biological characteristic information of the user.
Optionally, the biometric information at least includes at least one feature information of a voiceprint, a fingerprint, a human face, and an iris. The disclosed embodiments may collect biometric information of a user via a biometric collection component installed on an atm device. For example: the biological characteristic acquisition component can be a camera, a fingerprint acquirer and a voiceprint acquirer.
Optionally, based on the method shown in fig. 1, as shown in fig. 2, the flowchart of another embodiment of an automatic teller machine interaction method provided by the present disclosure may further include, before step S100:
and S001, carrying out human body identification detection on the target area.
And S002, outputting characteristic information input prompt information under the condition that the human body is detected.
Wherein the target area may be an area in front of an automatic teller machine. The embodiment of the disclosure can be used for carrying out human body identification detection on the area in front of the automatic teller machine. And under the condition that the human body exists in the target area, inputting prompt information by voice broadcasting characteristic information. For example: the characteristic information input prompt message may be "please input the biological characteristic information before the ATM if the service needs to be handled".
And S200, matching the biological characteristic information with the characteristic information stored in a preset characteristic database to obtain a matching result.
The preset feature database may store biometric information of a customer who has registered an account. It is understood that the biometric information of the client may be collected in advance and stored in the preset feature database.
It is understood that when the feature information identical to the biometric information of the user is matched in the preset feature database, the matching result is determined to be successful. Optionally, the embodiment of the disclosure may prompt the user to re-input the biometric information when the matching result is a failure.
Optionally, based on the method shown in fig. 1, as shown in fig. 3, a flowchart of another embodiment of an automatic teller machine interaction method provided by the present disclosure, step S200 may include:
s210, matching the biological characteristic information with first characteristic information stored in a first preset characteristic database built in the automatic teller machine to obtain a first matching result.
The first preset feature database is located in the ATM. The method and the device for storing the characteristic information fragment of the customer can store the characteristic information fragment of the customer in a first preset characteristic database of the automatic teller machine.
And S220, under the condition that the first matching result is unsuccessful, the biological characteristic information is sent to the target server, so that the target server matches the biological characteristic information with second characteristic information stored in a second preset characteristic database in the target server, and a second matching result is obtained.
And the second preset characteristic database is positioned outside the automatic teller machine.
According to the embodiment of the disclosure, the biological characteristic information of the user can be rapidly matched through the first preset characteristic database arranged on the ATM, and the overall system response speed of the ATM is improved.
And S300, determining the identity authentication result of the user according to the matching result.
It can be understood that, in the embodiment of the present disclosure, when the first matching result or the second matching result is successful, the identity authentication of the user may be performed according to the account corresponding to the biometric information, so as to determine the identity authentication result of the user. In a normal case, if the matching result is successful, the identity authentication result is passed.
S400, acquiring the reserved identity information of the user under the condition that the identity authentication result is passed.
The reserved identity information may include basic information that the user retains in the bank in advance. For example: the reserved identity information may include information such as name, gender, date of birth, age, and occupation.
And S500, determining whether the user is over 60 years old or not according to the reserved identity information.
Specifically, the embodiment of the present disclosure may directly determine whether the user is over 60 years old according to the age in the reserved identity information, or may perform calculation according to the birth date, and determine whether the user is over 60 years old according to the calculation result.
S600, when the user is over 60 years old, instruction prompting information is output.
The instruction prompt information can be voice information or character information. Optionally, in the case that the user is over 60 years old, the instruction prompt message is played in voice. For example: the instruction prompt information of voice broadcast can be' wecker/milk, you are good, ask for what operation you transact, deposit, withdraw or transfer? ".
S700, recognizing a voice instruction sent by a user, wherein the voice instruction is generated according to instruction prompt information.
And S800, executing the business operation corresponding to the voice command.
The embodiment of the disclosure can identify the voice command sent by the user. For example: the user can send out a voice command of 'withdrawal', and the embodiment of the disclosure can accurately recognize that the business operation corresponding to the voice command is 'withdrawal'. The embodiment of the disclosure can perform voice interaction with the user in the whole course of the business operation process until the business operation is finished.
Optionally, the service operation corresponds to at least one service process node, and based on the method shown in fig. 1, as shown in fig. 4, in a flowchart of another embodiment of the automated teller machine interaction method provided by the present disclosure, S800 may include:
and S810, under the condition that the service operation is executed to any service process node, outputting node instruction prompt information corresponding to the service process node according to a preset knowledge base.
And S820, identifying a node instruction sent by a user, and executing operation corresponding to the service process node, wherein the node instruction is generated according to the node instruction prompt information.
Wherein, node instruction prompt message can be reported through pronunciation. The node instruction may be a voice response made by the user in accordance with the node instruction prompt. For example: under the condition that the business operation is 'balance inquiry', the business process node corresponding to the business operation can comprise 'account selection' and 'identity confirmation', and when the business operation is executed to the business process node 'account selection', the voice broadcast node instructs prompt information 'vintage or milk, please select the account to be inquired'. When the business operation is executed to the business process node 'identity confirmation', the voice broadcast node instructs prompt information 'vintage/milk, please aim the face at the camera for identity confirmation'.
According to the method and the device, the corresponding node instruction prompt information is set through the business process node of the business operation, so that the old can input the node instruction according to the node instruction prompt information, and the old is helped to smoothly complete the related business.
According to the automatic teller machine interaction method provided by the embodiment of the disclosure, the biological characteristic information of a user can be obtained; matching the biological characteristic information with characteristic information stored in a preset characteristic database to obtain a matching result; determining the identity authentication result of the user according to the matching result; acquiring reserved identity information of the user under the condition that the identity authentication result is passed; determining whether the user is over 60 years old or not according to the reserved identity information; outputting instruction prompt information when the user is over 60 years old; recognizing a voice instruction sent by the user, wherein the voice instruction is generated according to the instruction prompt information; and executing the business operation corresponding to the voice command. According to the method and the system, after the user is identified as the old, the service operation is completed by receiving the voice instruction of the user, and the old group is helped to complete the service transaction on the automatic teller machine.
Optionally, based on the method shown in fig. 1, as shown in fig. 5, the method for interacting an automatic teller machine according to another embodiment of the present disclosure may further include:
and S010, acquiring monitoring data which is collected by the automatic teller machine and is related to the business operation in the process of executing the business operation corresponding to the voice instruction.
The monitoring data related to the business operation may include environmental data outside the automatic teller machine, and may also include device data inside the automatic teller machine. For example: the environmental data may include image data of a target area in front of the automated teller machine and human face image data in front of the automated teller machine. The device data may include cash data within a cash dispenser within the automated teller machine.
And S020, stopping executing the business operation corresponding to the voice command under the condition that the monitoring data are abnormal data.
The embodiment of the disclosure can detect the monitoring data in real time, and when the abnormality is detected, the detection data is determined as abnormal data, and the business operation is stopped at the same time. For example: in the process of business operation, when a user whose face image in front of the automatic teller machine is not identified is detected, the face image data in front of the automatic teller machine at the moment is determined as abnormal data. Further, the method and the device can send the abnormal information to the target address so as to timely inform relevant bank personnel of providing manual service for the user. According to the embodiment of the disclosure, the safety of funds in the account of the old is ensured by monitoring the data of the business operation process.
Corresponding to the above method embodiment, as shown in fig. 6, a schematic diagram of a structure of an atm interaction device according to an embodiment of the present disclosure is provided, where the atm interaction device may include: a biometric information obtaining unit 100, a feature information matching unit 200, an identity authentication result determining unit 300, an identity information obtaining unit 400, an age determining unit 500, an instruction prompt information output unit 600, a voice instruction recognition unit 700, and a business operation executing unit 800.
A biometric information obtaining unit 100 for obtaining biometric information of a user.
Optionally, the biometric information at least includes at least one feature information of a voiceprint, a fingerprint, a human face, and an iris.
And the feature information matching unit 200 is configured to match the biological feature information with feature information stored in a preset feature database to obtain a matching result.
And an identity authentication result determining unit 300, configured to determine an identity authentication result of the user according to the matching result.
An identity information obtaining unit 400, configured to obtain reserved identity information of the user if the identity authentication result is passed.
An age determining unit 500, configured to determine whether the user is over 60 years old according to the reserved identity information.
An instruction prompt information output unit 600 for outputting instruction prompt information in the case where the user is over 60 years old.
And a voice instruction recognition unit 700, configured to recognize a voice instruction issued by a user, where the voice instruction is generated according to the instruction prompt information.
A service operation execution unit 800, configured to execute a service operation corresponding to the voice instruction.
The automatic teller machine interaction device provided by the embodiment of the disclosure can obtain the biological characteristic information of a user; matching the biological characteristic information with characteristic information stored in a preset characteristic database to obtain a matching result; determining the identity authentication result of the user according to the matching result; acquiring reserved identity information of a user under the condition that the identity authentication result is passed; determining whether the user is over 60 years old or not according to the reserved identity information; when the user is over 60 years old, outputting instruction prompt information; recognizing a voice instruction sent by a user, wherein the voice instruction is generated according to instruction prompt information; and executing the business operation corresponding to the voice command. According to the method and the system, after the user is identified as the old, the service operation is completed by receiving the voice instruction of the user, and the old group is helped to complete the service transaction on the automatic teller machine.
Optionally, the service operation corresponds to at least one service flow node, and the service operation execution unit 800 is specifically configured to output a node instruction prompt message corresponding to the service flow node according to a preset knowledge base when the service operation is executed to any service flow node; and identifying a node instruction sent by a user, and executing operation corresponding to the service flow node, wherein the node instruction is generated according to the node instruction prompt information.
Optionally, the instruction prompt information output unit 600 is specifically configured to play the instruction prompt information in voice when the user is over 60 years old.
Optionally, the feature information matching unit 200 is specifically configured to match the biometric information with first feature information stored in a first preset feature database built in the automatic teller machine, so as to obtain a first matching result; and under the condition that the first matching result is unsuccessful, sending the biological characteristic information to the target server so that the target server matches the biological characteristic information with second characteristic information stored in a second preset characteristic database in the target server to obtain a second matching result.
Optionally, based on the apparatus shown in fig. 6, as shown in fig. 7, another structure of the interactive apparatus for an automatic teller machine provided in the embodiment of the present disclosure forms a schematic diagram, and the interactive apparatus for an automatic teller machine may further include: a monitoring data obtaining unit 010 and a business operation stopping unit 020.
The monitoring data obtaining unit 010 is configured to obtain monitoring data related to a business operation, which is collected by the automatic teller machine, in a process of executing the business operation corresponding to the voice instruction.
And a business operation stopping unit 020, configured to stop executing the business operation corresponding to the voice instruction when the monitored data is abnormal data.
Optionally, based on the apparatus shown in fig. 6, as shown in fig. 8, another structure of the interactive apparatus for an automatic teller machine provided in the embodiment of the present disclosure forms a schematic diagram, and the interactive apparatus for an automatic teller machine may further include: a human body recognition detecting unit 001 and a characteristic information input prompting unit 002.
The human body identification detection unit 001 is used for carrying out human body identification detection on the target area;
the characteristic information input prompt unit 002 outputs characteristic information input prompt information when a human body is detected.
With regard to the apparatus in the above-described embodiment, the specific manner in which each module performs the operation has been described in detail in the embodiment related to the method, and will not be elaborated here.
The interactive device of the automatic teller machine comprises a processor and a memory, wherein the biometric information obtaining unit 100, the feature information matching unit 200, the identity authentication result determining unit 300, the identity information obtaining unit 400, the age determining unit 500, the instruction prompt information output unit 600, the voice instruction identifying unit 700, the business operation executing unit 800 and the like are stored in the memory as program units, and the processor executes the program units stored in the memory to realize corresponding functions.
The processor comprises a kernel, and the kernel calls the corresponding program unit from the memory. The kernel can be set to be one or more than one, after the kernel parameters are adjusted to identify that the user is the old, the business operation is completed by receiving the voice instruction of the user, and the business handling of old groups on the automatic teller machine is completed.
Embodiments of the present disclosure provide a computer-readable storage medium having stored thereon a program that, when executed by a processor, implements an automated teller machine interaction method.
The disclosed embodiments provide a processor for running a program, wherein the program executes an automatic teller machine interaction method.
The embodiment of the disclosure provides an electronic device, which comprises at least one processor, at least one memory connected with the processor, and a bus; the processor and the memory complete mutual communication through a bus; the processor is used for calling the program instructions in the memory so as to execute the automatic teller machine interaction method. The electronic device herein may be a server, a PC, a PAD, a mobile phone, etc.
The present application further provides a computer program product adapted to perform a program of initializing automated teller machine interaction method steps when executed on an electronic device.
The present application is described with reference to flowchart illustrations and/or block diagrams of methods, apparatus, electronic devices (systems), and computer program products according to embodiments of the application. It will be understood that each flow and/or block of the flow diagrams and/or block diagrams, and combinations of flows and/or blocks in the flow diagrams and/or block diagrams, can be implemented by computer program instructions. These computer program instructions may be provided to a processor of a general purpose computer, special purpose computer, embedded processor, or other programmable apparatus to produce a machine, such that the instructions, which execute via the processor of the computer or other programmable apparatus, create means for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
In a typical configuration, an electronic device includes one or more processors (CPUs), memory, and a bus. The electronic device may also include input/output interfaces, network interfaces, and the like.
The memory may include volatile memory in a computer readable medium, Random Access Memory (RAM) and/or nonvolatile memory such as Read Only Memory (ROM) or flash memory (flash RAM), and the memory includes at least one memory chip. The memory is an example of a computer-readable medium.
Computer-readable media, including both non-transitory and non-transitory, removable and non-removable media, may implement information storage by any method or technology. The information may be computer readable instructions, data structures, modules of a program, or other data. Examples of computer storage media include, but are not limited to, phase change memory (PRAM), Static Random Access Memory (SRAM), Dynamic Random Access Memory (DRAM), other types of Random Access Memory (RAM), Read Only Memory (ROM), Electrically Erasable Programmable Read Only Memory (EEPROM), flash memory or other memory technology, compact disc read only memory (CD-ROM), Digital Versatile Discs (DVD) or other optical storage, magnetic cassettes, magnetic tape magnetic disk storage or other magnetic storage devices, or any other non-transmission medium that can be used to store information that can be accessed by a computing device. As defined herein, a computer readable medium does not include a transitory computer readable medium such as a modulated data signal and a carrier wave.
It should also be noted that the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or apparatus. Without further limitation, an element defined by the phrase "comprising an … …" does not exclude the presence of other identical elements in the process, method, article, or apparatus that comprises the element.
As will be appreciated by one skilled in the art, embodiments of the present application may be provided as a method, system, or computer program product. Accordingly, the present application may take the form of an entirely hardware embodiment, an entirely software embodiment or an embodiment combining software and hardware aspects. Furthermore, the present application may take the form of a computer program product embodied on one or more computer-usable storage media (including, but not limited to, disk storage, CD-ROM, optical storage, and the like) having computer-usable program code embodied therein.
The above are merely examples of the present application and are not intended to limit the present application. Various modifications and changes may occur to those skilled in the art. Any modification, equivalent replacement, improvement, etc. made within the spirit and principle of the present application should be included in the scope of the claims of the present application.
Claims (10)
1. An automated teller machine interaction method, comprising:
obtaining biometric information of a user;
matching the biological characteristic information with characteristic information stored in a preset characteristic database to obtain a matching result;
determining the identity authentication result of the user according to the matching result;
acquiring reserved identity information of the user under the condition that the identity authentication result is passed;
determining whether the user is over 60 years old or not according to the reserved identity information;
outputting instruction prompt information when the user is over 60 years old;
recognizing a voice instruction sent by the user, wherein the voice instruction is generated according to the instruction prompt information;
and executing the business operation corresponding to the voice command.
2. The method of claim 1, wherein the business operation corresponds to at least one business process node, and wherein the performing the business operation corresponding to the voice command comprises:
under the condition that the business operation is executed to any business process node, node instruction prompt information corresponding to the business process node is output according to a preset knowledge base;
and identifying a node instruction sent by the user, and executing operation corresponding to the service flow node, wherein the node instruction is generated according to the node instruction prompt information.
3. The method of claim 1, wherein outputting an instructional prompt in the event that the user is over the age of 60 comprises:
and in the case that the user is over 60 years old, playing an instruction prompt message in a voice mode.
4. The method according to claim 1, wherein the matching the biometric information with the feature information stored in a preset feature database to obtain a matching result comprises:
matching the biological characteristic information with first characteristic information stored in a first preset characteristic database built in the automatic teller machine to obtain a first matching result;
and under the condition that the first matching result is unsuccessful, the biological characteristic information is sent to a target server, so that the target server matches the biological characteristic information with second characteristic information stored in a second preset characteristic database in the target server to obtain a second matching result.
5. The method of claim 1, further comprising:
in the process of executing the business operation corresponding to the voice instruction, acquiring monitoring data which is collected by the automatic teller machine and is related to the business operation;
and stopping executing the business operation corresponding to the voice command under the condition that the monitoring data are abnormal data.
6. The method of claim 1, wherein prior to said obtaining biometric information of the user, the method further comprises:
carrying out human body identification detection on the target area;
and outputting characteristic information and inputting prompt information under the condition that the human body is detected.
7. The method according to claim 1, wherein the biometric information comprises at least one of a voice print, a human face, and an iris.
8. An atm interaction device, comprising: a biological characteristic information obtaining unit, a characteristic information matching unit, an identity authentication result determining unit, an identity information obtaining unit, an age determining unit, an instruction prompt information output unit, a voice instruction identifying unit and a service operation executing unit,
the biometric information obtaining unit is used for obtaining biometric information of the user;
the characteristic information matching unit is used for matching the biological characteristic information with characteristic information stored in a preset characteristic database to obtain a matching result;
the identity authentication result determining unit is used for determining the identity authentication result of the user according to the matching result;
the identity information acquiring unit is used for acquiring the reserved identity information of the user under the condition that the identity authentication result is passed;
the age determining unit is used for determining whether the user is over 60 years old or not according to the reserved identity information;
the instruction prompt information output unit is used for outputting instruction prompt information when the user is over 60 years old;
the voice instruction identification unit is used for identifying a voice instruction sent by the user, wherein the voice instruction is generated according to the instruction prompt information;
and the service operation execution unit is used for executing the service operation corresponding to the voice instruction.
9. A computer-readable storage medium on which a program is stored, the program, when executed by a processor, implementing an automatic teller machine interaction method according to any one of claims 1 to 7.
10. An electronic device comprising at least one processor, and at least one memory connected to the processor, a bus; the processor and the memory complete mutual communication through the bus; the processor is configured to invoke program instructions in the memory to perform the automated teller machine interaction method of any of claims 1-7.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202110643060.5A CN113379975A (en) | 2021-06-09 | 2021-06-09 | ATM (automatic teller machine) interaction method and related equipment |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202110643060.5A CN113379975A (en) | 2021-06-09 | 2021-06-09 | ATM (automatic teller machine) interaction method and related equipment |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN113379975A true CN113379975A (en) | 2021-09-10 |
Family
ID=77573211
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN202110643060.5A Pending CN113379975A (en) | 2021-06-09 | 2021-06-09 | ATM (automatic teller machine) interaction method and related equipment |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN113379975A (en) |
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN114550384A (en) * | 2022-03-25 | 2022-05-27 | 中国工商银行股份有限公司 | Job processing method, device and system |
Citations (7)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US20130229582A1 (en) * | 2012-03-01 | 2013-09-05 | O2Micro Inc. | System and method for controlling a device |
| CN206991311U (en) * | 2017-05-11 | 2018-02-09 | 武汉默联股份有限公司 | Medical services terminal and system |
| CN108877791A (en) * | 2018-05-23 | 2018-11-23 | 百度在线网络技术（北京）有限公司 | Voice interactive method, device, server, terminal and medium based on view |
| CN109005303A (en) * | 2018-09-18 | 2018-12-14 | 中国工商银行股份有限公司 | Interaction Voice Response method and device |
| CN110148268A (en) * | 2019-05-23 | 2019-08-20 | 重庆理工大学 | Withdrawal method and apparatus |
| CN111736940A (en) * | 2020-06-24 | 2020-10-02 | 中国银行股份有限公司 | Business interface display method and device for intelligent counter |
| CN112233343A (en) * | 2020-10-19 | 2021-01-15 | 中国工商银行股份有限公司 | Self-service terminal equipment service data processing method and device |
-
2021
- 2021-06-09 CN CN202110643060.5A patent/CN113379975A/en active Pending
Patent Citations (7)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US20130229582A1 (en) * | 2012-03-01 | 2013-09-05 | O2Micro Inc. | System and method for controlling a device |
| CN206991311U (en) * | 2017-05-11 | 2018-02-09 | 武汉默联股份有限公司 | Medical services terminal and system |
| CN108877791A (en) * | 2018-05-23 | 2018-11-23 | 百度在线网络技术（北京）有限公司 | Voice interactive method, device, server, terminal and medium based on view |
| CN109005303A (en) * | 2018-09-18 | 2018-12-14 | 中国工商银行股份有限公司 | Interaction Voice Response method and device |
| CN110148268A (en) * | 2019-05-23 | 2019-08-20 | 重庆理工大学 | Withdrawal method and apparatus |
| CN111736940A (en) * | 2020-06-24 | 2020-10-02 | 中国银行股份有限公司 | Business interface display method and device for intelligent counter |
| CN112233343A (en) * | 2020-10-19 | 2021-01-15 | 中国工商银行股份有限公司 | Self-service terminal equipment service data processing method and device |
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN114550384A (en) * | 2022-03-25 | 2022-05-27 | 中国工商银行股份有限公司 | Job processing method, device and system |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| CN109214676B (en) | Business order processing method, device, server and storage medium | |
| US20060080548A1 (en) | User authentication apparatus, electronic equipment, and a storage medium embodying a user authentication program | |
| CN112788269B (en) | Video processing method, device, server and storage medium | |
| US20210174331A1 (en) | Transferring a customer from an atm transaction to a device-based transaction during an error state, and applications thereof | |
| CN111128182B (en) | Intelligent voice recording method and device | |
| CN110166634A (en) | User identity assists in identifying method, apparatus, equipment and readable storage medium storing program for executing | |
| CN113379975A (en) | ATM (automatic teller machine) interaction method and related equipment | |
| CN112201245A (en) | Information processing method, device, equipment and storage medium | |
| CN110956539A (en) | Information processing method, device and system | |
| CN115018505A (en) | Payment request processing method, device, equipment and storage medium | |
| CN112016488B (en) | Service information processing method, related device and computer storage medium | |
| CN111736937B (en) | Service processing method and device | |
| CN113076533A (en) | Service processing method and device | |
| CN111967868B (en) | Micro-bank transfer method and device, storage medium and electronic equipment | |
| CN111754327B (en) | Queuing prompt method and device | |
| CN111986024A (en) | Transaction processing method and device and electronic terminal | |
| CN114721959A (en) | Test information analysis method and device | |
| CN113283627A (en) | Service providing method, device, electronic equipment and machine readable medium | |
| CN108961039B (en) | Transaction processing method, device and system | |
| CN110909333A (en) | Bank customer service system based on voiceprint technology and operation method | |
| CN112017029B (en) | Information prompting method and device | |
| CN112767593B (en) | Traffic card owner identification method, device, equipment and storage medium | |
| CN107292628B (en) | Service implementation method and device | |
| JP2012038170A (en) | Automatic transaction device and automatic transaction program | |
| CN115331674A (en) | Service processing system and service processing method for hearing-impaired people |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| PB01 | Publication | ||
| PB01 | Publication | ||
| SE01 | Entry into force of request for substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| RJ01 | Rejection of invention patent application after publication | ||
| RJ01 | Rejection of invention patent application after publication |
Application publication date: 20210910 |