CN113345208A

CN113345208A - Order reminding method

Info

Publication number: CN113345208A
Application number: CN202110654176.9A
Authority: CN
Inventors: 徐刚
Original assignee: Shanghai Zhongtongji Network Technology Co Ltd
Current assignee: Shanghai Zhongtongji Network Technology Co Ltd
Priority date: 2021-06-11
Filing date: 2021-06-11
Publication date: 2021-09-03

Abstract

The invention relates to the technical field of express pickup, in particular to a reminding method of an order, which is applied to terminal equipment.

Description

Order reminding method

Technical Field

The invention relates to the technical field of express item collection, in particular to an order reminding method.

Background

If people want to send the express mails, the orders can be placed by using equipment such as a mobile phone or a tablet personal computer, and after the orders are placed successfully, the express service staff can receive reminding information to remind the service staff to contact clients to take the mails.

In the prior art, the reminding message is generally a simple voice reminding message, for example, "you have a new order to wait for collecting" or the like. Although the method can play a certain reminding role, if the business staff wants to acquire the related information of the order and determine the specific item acquisition address, the business staff needs to call the corresponding order by using the terminal equipment for checking, and the time of the business staff is wasted.

Disclosure of Invention

In view of the above, the present invention aims to provide an order reminding method, so as to overcome the problems that if an operator wants to obtain related information of an order at present, a specific pickup address is determined, and a terminal device needs to be used to call out a corresponding order for viewing, which not only wastes the time of the operator, but also, if the operator is in the process of sending or picking up the order, the operator may not view the terminal device, which causes that the operator cannot process a new order in time, and pickup efficiency of express mails is affected.

In order to achieve the purpose, the invention adopts the following technical scheme:

a method for reminding orders is applied to terminal equipment and comprises the following steps:

acquiring order information of a to-be-pulled piece;

generating pop-up information and broadcast information according to the order information;

and displaying the pop-up information, and playing the broadcast information by voice so as to facilitate the salespersons to pull the parts.

Further, in the above method for prompting an order, the voice playing the broadcast information includes:

adding the broadcast information into a voice queue to be broadcast;

reading target broadcast information in the voice queue to be broadcast according to the adding sequence of the broadcast information;

and converting the read target broadcast information into voice play.

Further, according to the order reminding method, the reading of the target broadcast information in the voice queue to be broadcast according to the adding sequence of the broadcast information includes:

and reading the target broadcast information in the voice queue to be broadcast once at each preset time interval according to the adding sequence of the broadcast information.

Further, the above method for prompting an order converts the read target broadcast information into a voice broadcast, and includes:

converting the read target broadcast information into voice information based on a text-to-voice technology;

and playing the voice information.

Further, the above method for prompting an order generates pop-up information and broadcast information according to the order information, and includes:

extracting first information from the order information as the popup information according to a first preset format;

and extracting second information from the order information as the broadcast information according to a second preset format.

The order reminding method is applied to terminal equipment and comprises the steps of obtaining order information of a to-be-picked up piece, generating pop-up information and broadcast information according to the order information, displaying the pop-up information, and playing the broadcast information in a voice mode, wherein an express salesman can know the relevant information of an order according to the content of the voice broadcast, the step of receiving operation is omitted, two hands of the salesman are liberated to a certain extent, the salesman does not need to stop to check the order in the delivery or picking up piece, the time of the salesman is effectively saved, the salesman can judge whether the salesman can receive the piece in the same way or not according to the heard broadcast information, or preliminary statistics is carried out on the delivery quantity of the relevant area, uniform picking up is facilitated, the time of the salesman is further saved, and the delivery speed is improved.

Drawings

In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, it is obvious that the drawings in the following description are only some embodiments of the present invention, and for those skilled in the art, other drawings can be obtained according to the drawings without creative efforts.

FIG. 1 is a flow chart of an embodiment of an order reminding method according to the present invention.

Detailed Description

In order to make the objects, technical solutions and advantages of the present invention more apparent, the technical solutions of the present invention will be described in detail below. It is to be understood that the described embodiments are merely exemplary of the invention, and not restrictive of the full scope of the invention. All other embodiments, which can be derived by a person skilled in the art from the examples given herein without any inventive step, are within the scope of the present invention.

In the prior art, after placing an order by using a device such as a mobile phone or a tablet personal computer, an operator terminal receives a new order push and plays a fixed audio file, and after entering an order list or checking the related information of the order in detail, the operator contacts a client to confirm an event acquisition matter. Although the method can inform the system of the business staff to distribute the new order to the business staff, the business staff cannot directly acquire the relevant information of the order, the operation path for processing the order by the business staff is increased, and the item acquisition efficiency is reduced.

Therefore, the present embodiment provides an order reminding method to solve the above problems.

Examples

The order reminding method of the embodiment is applied to terminal equipment, and may be a mobile phone, a tablet computer, a rifle or the like used by a salesman, and the embodiment is not limited.

As shown in fig. 1, the present embodiment may include the following steps:

and S11, acquiring order information of the to-be-pulled piece.

Specifically, a client can perform network ordering through an ordering system on terminal equipment such as a mobile phone and a computer of the client, and after receiving order information of the client, an ordering system background can perform order processing and push the order information to a corresponding salesman, so that the salesman can perform online ordering and collecting.

In the embodiment, the order information of the to-be-seized parts distributed by the background of the ordering system can be acquired.

And S12, generating pop-up information and broadcast information according to the order information.

In this embodiment, according to the order information, pop-up information and broadcast information are further generated.

Specifically, the specific contents of the pop-up information and the broadcast information can be uniformly defined by the system; the specific content of the pop-up information and the broadcast information may also be customized by the service staff according to the self condition, and this embodiment is not limited.

In some alternative embodiments, customization may be performed by:

extracting first information from the order information as pop-up information according to a first preset format;

and extracting second information from the order information as broadcast information according to a second preset format.

Specifically, the salesperson can edit the preset format according to the actual situation of the salesperson.

For example, some service personnel want to check more brief pop-up information and only check the article pull address information in the order information, the first preset format can be edited to only contain the article pull address information, and only the article pull address information can be extracted from the order information to serve as the pop-up information. For another example, some businessmen want to check more detailed pop-up information, want to check package address information, recipient address, sender mobile phone number, and the like in the order information, and then may edit the first preset format to include package address information, recipient address, sender mobile phone number, and the like, and may extract package address information, recipient address, sender mobile phone number, and the like in the order information as the pop-up information.

Similarly, some service personnel want to listen to the brief broadcast information and only listen to the package pulling address information in the order information, so that the second preset format can be edited to only contain the package pulling address information, and only the package pulling address information can be extracted from the order information to serve as the broadcast information. For another example, some service personnel want to listen to more detailed broadcast information and listen to and see the package address information, the recipient address, the sender mobile phone number and the like in the order information, and then the second preset format can be edited to include the package address information, the recipient address, the sender mobile phone number and the like, and the package address information, the recipient address, the sender mobile phone number and the like can be extracted from the order information as the broadcast information.

And S13, displaying pop-up information, and playing broadcast information through voice so as to facilitate the acquisition of the items by the salesperson.

The pop-up information may be displayed in a pop-up window form, and may be accompanied by a vibration alert, a ring alert, and the like, which is not limited in this embodiment.

Broadcast information can be played in voice, and a salesman can perform package business according to the played information. By adopting the technical scheme of the embodiment, even if a salesman misses the broadcast information of voice playing, the salesman can check the order by popping up the information, so that the condition that the salesman misses the order is avoided.

In some optional embodiments, the broadcast information may be played by voice through the following steps:

the method comprises the following steps: adding the broadcast information into a voice queue to be broadcast;

step two: reading target broadcast information in a voice queue to be broadcast according to the adding sequence of the broadcast information;

step three: and converting the read target broadcast information into voice play.

Specifically, the obtained broadcast information can be added into the voice queue to be broadcast one by one. And reading the target broadcast information in the voice to-be-broadcast queue, converting the read target broadcast information into voice broadcast, and stopping broadcast until all broadcast information in the voice to-be-broadcast queue is read.

In some optional embodiments, the target broadcast information in the voice queue to be broadcast is read once at each preset time interval according to the adding sequence of the broadcast information. The preset time interval may be set by the attendant according to actual conditions, for example, the preset time interval may be set to 10 seconds, 20 seconds, and the like, and the present embodiment is not limited.

In addition, in some optional embodiments, the service staff may further set to a circular broadcast mode, that is, after the target broadcast information is broadcast in voice, if it is detected that the order is not processed completely, the target broadcast information may be put into the voice queue to be broadcast again, so as to wait for broadcast according to the queue order until the order is processed or an instruction to stop broadcasting the entry broadcast information is received.

In some optional embodiments, the read target broadcast information may be converted into voice information based on Text To Speech (TTS) technology; and playing the voice information. It should be noted that the text-to-speech technology is a very mature prior art, and details are not described in this embodiment.

The reminding method of the order is applied to terminal equipment and comprises the steps of obtaining order information of a to-be-picked-up piece, generating pop-up information and broadcast information according to the order information, displaying the pop-up information, playing the broadcast information in a voice mode, enabling an express salesman to know relevant information of the order according to the content of the voice broadcast, freeing the two hands of the salesman to a certain extent, enabling the salesman not to stop to check the order in the delivery or picking up the piece, effectively saving the time of the salesman, enabling the salesman to judge whether the salesman can receive the piece on the road according to the heard broadcast information, or conducting preliminary statistics on the sending quantity of relevant areas, facilitating uniform picking-up, further saving the time of the salesman and improving the delivery speed.

The technical scheme of the embodiment can improve the interactive experience, reduce the operation steps and improve the efficiency of the business staff. In addition, in terms of function implementation, the embodiment can use the mobile phone as a terminal device to package files, and the use of the Chinese voice packet carried by the mobile phone reduces the memory occupied by applications (such as palm application), greatly improves the compatibility of text-to-voice conversion, and improves the robustness and the expansibility of the system.

It is understood that the same or similar parts in the above embodiments may be mutually referred to, and the same or similar parts in other embodiments may be referred to for the content which is not described in detail in some embodiments.

It should be noted that the terms "first," "second," and the like in the description of the present invention are used for descriptive purposes only and are not to be construed as indicating or implying relative importance. Further, in the description of the present invention, the meaning of "a plurality" means at least two unless otherwise specified.

Any process or method descriptions in flow charts or otherwise described herein may be understood as representing modules, segments, or portions of code which include one or more executable instructions for implementing specific logical functions or steps of the process, and alternate implementations are included within the scope of the preferred embodiment of the present invention in which functions may be executed out of order from that shown or discussed, including substantially concurrently or in reverse order, depending on the functionality involved, as would be understood by those reasonably skilled in the art of the present invention.

It should be understood that portions of the present invention may be implemented in hardware, software, firmware, or a combination thereof. In the above embodiments, the various steps or methods may be implemented in software or firmware stored in memory and executed by a suitable instruction execution system. For example, if implemented in hardware, as in another embodiment, any one or combination of the following techniques, which are known in the art, may be used: a discrete logic circuit having a logic gate circuit for implementing a logic function on a data signal, an application specific integrated circuit having an appropriate combinational logic gate circuit, a Programmable Gate Array (PGA), a Field Programmable Gate Array (FPGA), or the like.

It will be understood by those skilled in the art that all or part of the steps carried by the method for implementing the above embodiments may be implemented by hardware related to instructions of a program, which may be stored in a computer readable storage medium, and when the program is executed, the program includes one or a combination of the steps of the method embodiments.

In addition, functional units in the embodiments of the present invention may be integrated into one processing module, or each unit may exist alone physically, or two or more units are integrated into one module. The integrated module can be realized in a hardware mode, and can also be realized in a software functional module mode. The integrated module, if implemented in the form of a software functional module and sold or used as a stand-alone product, may also be stored in a computer readable storage medium.

The storage medium mentioned above may be a read-only memory, a magnetic or optical disk, etc.

In the description herein, references to the description of the term "one embodiment," "some embodiments," "an example," "a specific example," or "some examples," etc., mean that a particular feature, structure, material, or characteristic described in connection with the embodiment or example is included in at least one embodiment or example of the invention. In this specification, the schematic representations of the terms used above do not necessarily refer to the same embodiment or example. Furthermore, the particular features, structures, materials, or characteristics described may be combined in any suitable manner in any one or more embodiments or examples.

Although embodiments of the present invention have been shown and described above, it is understood that the above embodiments are exemplary and should not be construed as limiting the present invention, and that variations, modifications, substitutions and alterations can be made to the above embodiments by those of ordinary skill in the art within the scope of the present invention.

Claims

1. A method for prompting an order is applied to a terminal device, and comprises the following steps:

acquiring order information of a to-be-pulled piece;

2. The order reminding method according to claim 1, wherein the voice playing the broadcast information comprises:

adding the broadcast information into a voice queue to be broadcast;

and converting the read target broadcast information into voice play.

3. The order reminding method according to claim 2, wherein the reading of the target broadcast information in the voice queue to be broadcast according to the adding sequence of the broadcast information comprises:

4. The order reminding method according to claim 2, wherein the converting the read target broadcast information into voice broadcasting comprises:

and playing the voice information.

5. The order reminding method according to claim 3, wherein the generating pop-up information and broadcast information according to the order information comprises: