CN113328925A - Method and device for processing e-mail - Google Patents
Method and device for processing e-mail Download PDFInfo
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- CN113328925A CN113328925A CN202110597739.5A CN202110597739A CN113328925A CN 113328925 A CN113328925 A CN 113328925A CN 202110597739 A CN202110597739 A CN 202110597739A CN 113328925 A CN113328925 A CN 113328925A
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- 238000000034 method Methods 0.000 title claims abstract description 24
- 238000010586 diagram Methods 0.000 description 2
- 230000009286 beneficial effect Effects 0.000 description 1
- 238000012986 modification Methods 0.000 description 1
- 230000004048 modification Effects 0.000 description 1
- 238000006467 substitution reaction Methods 0.000 description 1
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/42—Mailbox-related aspects, e.g. synchronisation of mailboxes
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/02—Reservations, e.g. for tickets, services or events
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
- G06Q50/40—Business processes related to the transportation industry
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Abstract
The invention discloses a method and a device for processing an email, wherein the method comprises the following steps: starting a timing task; acquiring the configuration of a configuration piece; reading and analyzing the mail according to the configuration, and checking whether the mail is converted into a work order; converting the content of the mail into a work order and informing a customer service of the work order; and the customer service checks and processes the work order through the work order system. By the method and the device, the labor and time cost required to be invested in the existing working mode is solved, and the timeliness and integrity of the work are ensured; the work order is generated in a mode of receiving the mails and warehousing and using the timing task, so that the labor cost is saved; the work order is generated by sending the mail with simple language description, thereby simplifying the business workflow; the mail is received in real time to generate a corresponding work order in time, and the worry about the work backlog caused by untimely processing is avoided; all received mails are converted into work orders through a caching and timing task technology, and the integrity of the workflow is guaranteed.
Description
Technical Field
The invention belongs to the field of online taxi appointment, and particularly relates to a method and a device for processing an email.
Background
At present, under the scene of cooperative relationship among channels of a network appointment vehicle, a large amount of service feedback mails are transmitted, in the traditional service processing, workers need to pay attention to the mails in time and expand the work after summarizing problems, and a large amount of labor and time cost is needed to be invested.
Disclosure of Invention
In view of the above technical problems in the related art, the present invention provides a method and an apparatus for processing an email, which can overcome the above disadvantages in the prior art.
In order to achieve the technical purpose, the technical scheme of the invention is realized as follows:
a method of processing an email, the method comprising:
starting a timing task;
acquiring the configuration of a configuration piece;
reading and analyzing the mail according to the configuration, and checking whether the mail is converted into a work order;
converting the content of the mail into a work order and informing a customer service of the work order;
and the customer service checks and processes the work order through the work order system.
Further, the start timing task is executed every 2 minutes.
Further, the mails are configured in a plurality of mailboxes, and the mailboxes are provided with mailbox addresses and secret keys.
Further, when the work order is processed, the system automatically replies the mail.
In another aspect, the present invention provides an apparatus for processing an email, the apparatus comprising:
the starting unit is used for starting the timing task;
an acquisition unit configured to acquire a configuration of a configuration piece;
the checking unit is used for reading and analyzing the mail according to the configuration and checking whether the mail is converted into a work order;
the notification unit is used for converting the content of the mail into a work order and notifying the customer service of the work order;
and the processing unit is used for checking and processing the work order through the work order system by the customer service.
Further, the start timing task is executed every 2 minutes.
Further, the mails are configured in a plurality of mailboxes, and the mailboxes are provided with mailbox addresses and secret keys.
Further, when the work order is processed, the system automatically replies the mail.
The invention has the beneficial effects that: by the method and the device, the labor and time cost required to be invested in the existing working mode is solved, and the timeliness and integrity of the work are ensured; the work order is generated in a mode of receiving the mails and warehousing and using the timing task, so that the labor cost is saved; the work order is generated by sending the mail with simple language description, thereby simplifying the business workflow; the mail is received in real time to generate a corresponding work order in time, and the worry about the work backlog caused by untimely processing is avoided; all received mails are converted into work orders through a caching and timing task technology, and the integrity of the workflow is guaranteed.
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, and it is obvious that the drawings in the following description are some embodiments of the present invention, and those skilled in the art can also obtain other drawings according to the drawings without creative efforts.
FIG. 1 illustrates a flow diagram of a method for processing an email, in accordance with an embodiment of the invention;
fig. 2 is a schematic structural diagram of an email processing apparatus according to an embodiment of the present invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the embodiments of the present invention clearer, the technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are some, but not all, embodiments of the present invention. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
As shown in fig. 1, a method for processing an email includes:
starting a timing task;
acquiring the configuration of a configuration piece;
reading and analyzing the mail according to the configuration, and checking whether the mail is converted into a work order;
converting the content of the mail into a work order and informing a customer service of the work order;
and the customer service checks and processes the work order through the work order system.
In some embodiments of the invention, the start timing task is performed every 2 minutes.
In some embodiments of the invention, the mail is arranged in mailboxes, which are provided with a mailbox address and a key.
In some embodiments of the invention, the system automatically replies to the email when the work order is processed.
As shown in fig. 2, in another aspect, the present invention provides an apparatus for processing an email, the apparatus comprising:
the starting unit is used for starting the timing task;
an acquisition unit configured to acquire a configuration of a configuration piece;
the checking unit is used for reading and analyzing the mail according to the configuration and checking whether the mail is converted into a work order;
the notification unit is used for converting the content of the mail into a work order and notifying the customer service of the work order;
and the processing unit is used for checking and processing the work order through the work order system by the customer service.
In some embodiments of the invention, the start timing task is performed every 2 minutes.
In some embodiments of the invention, the mail is arranged in mailboxes, which are provided with a mailbox address and a key.
In some embodiments of the invention, the system automatically replies to the email when the work order is processed.
The invention provides a method for processing E-mail efficiently, which automatically generates a work order through a timing task, informs customer service personnel through instant messaging software, and automatically replies the E-mail after the customer service personnel process the work order.
Step 1, a timing task is started, wherein the timing task is a program executed once every certain time, and the interval time can be flexibly configured at any time, and in the embodiment of the invention, the timing task is executed once every 2 minutes;
step 2, acquiring configuration of a configuration piece, reading and analyzing the mail, needing mailbox addresses and keys, and configuring a plurality of mailboxes, wherein in the embodiment of the invention, a special customer service manager performs configuration and management in one webpage, and data can be stored in a database after configuration;
step 3, reading a new mail in the mailbox according to the configuration, and checking whether the mail is converted into a work order within a period of time;
step 4, converting the mail content into a work order, and simultaneously informing customer service personnel in a nailing mode;
step 5, after receiving the message, the customer service personnel can check and process the work order through the work order system in time;
and 6, automatically replying the mail when the customer service staff handles the work order.
By the method and the device, the labor and time cost required to be invested in the existing working mode is solved, and the timeliness and integrity of the work are ensured; the work order is generated in a mode of receiving the mails and warehousing and using the timing task, so that the labor cost is saved; the work order is generated by sending the mail with simple language description, thereby simplifying the business workflow; the mail is received in real time to generate a corresponding work order in time, and the worry about the work backlog caused by untimely processing is avoided; all received mails are converted into work orders through a caching and timing task technology, and the integrity of the workflow is guaranteed.
Although the present invention has been described in detail with reference to the foregoing embodiments, it will be understood by those of ordinary skill in the art that: the technical solutions described in the foregoing embodiments may still be modified, or some technical features may be equivalently replaced; and such modifications or substitutions do not depart from the spirit and scope of the corresponding technical solutions of the embodiments of the present invention.
Claims (8)
1. A method for processing an e-mail, comprising:
starting a timing task;
acquiring the configuration of a configuration piece;
reading and analyzing the mail according to the configuration, and checking whether the mail is converted into a work order;
converting the content of the mail into a work order and informing a customer service of the work order;
and the customer service checks and processes the work order through the work order system.
2. The method of claim 1, wherein the start timing task is executed every 2 minutes.
3. The method as claimed in claim 1, wherein the mail is configured in a plurality of mailboxes, and the mailboxes are provided with mailbox addresses and keys.
4. The method as claimed in claim 1, wherein the system automatically returns the e-mail when processing the work order.
5. An apparatus for processing an electronic mail, comprising:
the starting unit is used for starting the timing task;
an acquisition unit configured to acquire a configuration of a configuration piece;
the checking unit is used for reading and analyzing the mail according to the configuration and checking whether the mail is converted into a work order;
the notification unit is used for converting the content of the mail into a work order and notifying the customer service of the work order;
and the processing unit is used for checking and processing the work order through the work order system by the customer service.
6. An e-mail handling apparatus according to claim 5, wherein said start timing task is executed every 2 minutes.
7. An e-mail processing device according to claim 5, wherein said e-mail is arranged in a plurality of mailboxes, said mailboxes being provided with mailbox addresses and keys.
8. The device as claimed in claim 5, wherein the system automatically returns the e-mail when processing the work order.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202110597739.5A CN113328925A (en) | 2021-05-31 | 2021-05-31 | Method and device for processing e-mail |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202110597739.5A CN113328925A (en) | 2021-05-31 | 2021-05-31 | Method and device for processing e-mail |
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| Publication Number | Publication Date |
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| CN113328925A true CN113328925A (en) | 2021-08-31 |
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| CN202110597739.5A Pending CN113328925A (en) | 2021-05-31 | 2021-05-31 | Method and device for processing e-mail |
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Citations (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| EP1936551A1 (en) * | 2006-12-22 | 2008-06-25 | Research In Motion Limited | Method and system for email notification |
| CN107909345A (en) * | 2017-11-22 | 2018-04-13 | 北京小米移动软件有限公司 | The processing method and processing device of work order |
| CN109257270A (en) * | 2018-10-24 | 2019-01-22 | 广州市创乐信息技术有限公司 | A kind of processing method, system, server and the storage medium of work order mail |
| CN112232757A (en) * | 2020-09-17 | 2021-01-15 | 深圳市道旅旅游科技股份有限公司 | Work order processing method and device based on mail, electronic equipment and medium |
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2021
- 2021-05-31 CN CN202110597739.5A patent/CN113328925A/en active Pending
Patent Citations (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| EP1936551A1 (en) * | 2006-12-22 | 2008-06-25 | Research In Motion Limited | Method and system for email notification |
| CN107909345A (en) * | 2017-11-22 | 2018-04-13 | 北京小米移动软件有限公司 | The processing method and processing device of work order |
| CN109257270A (en) * | 2018-10-24 | 2019-01-22 | 广州市创乐信息技术有限公司 | A kind of processing method, system, server and the storage medium of work order mail |
| CN112232757A (en) * | 2020-09-17 | 2021-01-15 | 深圳市道旅旅游科技股份有限公司 | Work order processing method and device based on mail, electronic equipment and medium |
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Application publication date: 20210831 |
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