CN113314152A - Method and equipment for judging whether call is effectively dialed out - Google Patents
Method and equipment for judging whether call is effectively dialed out Download PDFInfo
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- CN113314152A CN113314152A CN202110769012.0A CN202110769012A CN113314152A CN 113314152 A CN113314152 A CN 113314152A CN 202110769012 A CN202110769012 A CN 202110769012A CN 113314152 A CN113314152 A CN 113314152A
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- 238000000034 method Methods 0.000 title claims abstract description 41
- 230000006399 behavior Effects 0.000 claims description 6
- 238000004891 communication Methods 0.000 claims description 4
- 238000011156 evaluation Methods 0.000 abstract description 3
- 230000006870 function Effects 0.000 description 3
- 238000005516 engineering process Methods 0.000 description 2
- 238000012545 processing Methods 0.000 description 2
- 230000004075 alteration Effects 0.000 description 1
- 230000009286 beneficial effect Effects 0.000 description 1
- 238000010586 diagram Methods 0.000 description 1
- 238000012986 modification Methods 0.000 description 1
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- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
- G10L25/00—Speech or voice analysis techniques not restricted to a single one of groups G10L15/00 - G10L21/00
- G10L25/78—Detection of presence or absence of voice signals
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42221—Conversation recording systems
Abstract
The application relates to a method and equipment for judging whether a call is effectively dialed out, wherein the method comprises the following steps: receiving a dialing request sent by a courier mobile terminal, dialing and recording to a corresponding user according to the dialing request, generating a recording file according to the recording when the call is finished, analyzing the recording file to obtain a recording characteristic point, and judging whether the dialing is answered or not according to the recording characteristic point. According to the method and the system, the call sent to the user by the courier is recorded, and whether the call is answered or not is judged according to the recording file after the call is ended, so that whether the call dialed to the user by the courier is answered or not can be effectively judged, and then the evaluation on the salesman is completed.
Description
Technical Field
The present application relates to the field of communication data processing technologies, and in particular, to a method and an apparatus for determining whether a call is effectively dialed.
Background
In the express receiving and delivering process, a courier needs to make a large number of telephone contacts with users, so as to guarantee the rights and interests of customers. The express company system needs to check whether a salesman is connected with a customer in a power line, whether the customer answers the call or not, and whether the answer is valid, but the prior art cannot effectively judge whether the call dialed by the salesman to the customer is answered or not, and further cannot effectively check the salesman.
Disclosure of Invention
In order to overcome the problem that whether a call dialed by a courier to a user is answered or not can not be effectively judged in the related technology at least to a certain extent, the application provides a method and equipment for judging whether the call is effectively dialed or not.
The scheme of the application is as follows:
according to a first aspect of the embodiments of the present application, a method for determining whether a call is effectively dialed out is provided, including:
receiving a dialing request sent by a courier mobile terminal;
dialing to a corresponding user according to the dialing request and recording;
generating a recording file according to the recording when the call is finished;
and analyzing the recording file to obtain recording characteristic points, and judging whether the dialing is answered or not according to the recording characteristic points.
Preferably, in an implementation manner of the present application, the analyzing the sound recording file to obtain the sound recording feature points includes:
and analyzing the recording file to obtain effective audio content and invalid audio content, and taking the effective audio content as a recording characteristic point.
Preferably, in an implementation manner of the present application, the determining whether the dialing is answered according to the recording feature point includes:
judging whether the recording feature points are matched with preset audio feature points or not;
if not, judging that the dialing is answered;
and if so, judging that the dialing is not answered.
Preferably, in an implementation manner of the present application, the method further includes:
and storing the sound recording file.
Preferably, in an implementation manner of the present application, the method further includes:
and generating a judgment result, and grading the courier according to the judgment result.
Preferably, in an implementation manner of the present application, the method further includes:
and when the score of the courier is lower than a preset threshold value, sending a warning message to the mobile terminal of the courier.
Preferably, in an implementation manner of the present application, the method further includes:
and when the score of the courier is lower than a preset threshold value, managing and controlling the behavior of the courier.
According to a second aspect of the embodiments of the present application, there is provided an apparatus for determining whether a call is effectively dialed out, including:
a processor and a memory;
the processor and the memory are connected through a communication bus:
the processor is used for calling and executing the program stored in the memory;
the memory is configured to store a program, the program at least being configured to perform any one of the above methods of determining whether a call is actively placed.
The technical scheme provided by the application can comprise the following beneficial effects: the method for judging whether the call is effectively dialed out comprises the following steps: receiving a dialing request sent by a courier mobile terminal, dialing and recording to a corresponding user according to the dialing request, generating a recording file according to the recording when the call is finished, analyzing the recording file to obtain a recording characteristic point, and judging whether the dialing is answered or not according to the recording characteristic point. According to the method and the system, the call sent to the user by the courier is recorded, and whether the call is answered or not is judged according to the recording file after the call is ended, so that whether the call dialed to the user by the courier is answered or not can be effectively judged, and then the evaluation on the salesman is completed.
It is to be understood that both the foregoing general description and the following detailed description are exemplary and explanatory only and are not restrictive of the application.
Drawings
The accompanying drawings, which are incorporated in and constitute a part of this specification, illustrate embodiments consistent with the present application and together with the description, serve to explain the principles of the application.
Fig. 1 is a flowchart illustrating a method for determining whether a call is effectively dialed according to an embodiment of the present application;
fig. 2 is a schematic structural diagram of an apparatus for determining whether a call is effectively dialed out according to an embodiment of the present application.
Reference numerals: a processor-21; a memory-22.
Detailed Description
Reference will now be made in detail to the exemplary embodiments, examples of which are illustrated in the accompanying drawings. When the following description refers to the accompanying drawings, like numbers in different drawings represent the same or similar elements unless otherwise indicated. The embodiments described in the following exemplary embodiments do not represent all embodiments consistent with the present application. Rather, they are merely examples of apparatus and methods consistent with certain aspects of the present application, as detailed in the appended claims.
A method for determining whether a call is actively dialed, referring to fig. 1, includes:
s11: receiving a dialing request sent by a courier mobile terminal;
s12: dialing to a corresponding user according to the dialing request and recording;
s13: generating a recording file according to the recording when the call is finished;
s14: and analyzing the recording file to obtain recording characteristic points, and judging whether the dialing is answered or not according to the recording characteristic points.
Analyzing the sound recording file to obtain sound recording characteristic points, comprising:
and analyzing the recording file to obtain effective audio content and invalid audio content, and taking the effective audio content as a recording feature point.
Judging whether the dialing is answered according to the recording feature points, comprising the following steps:
judging whether the recording characteristic points are matched with preset audio characteristic points or not;
if not, judging that the dialing is answered;
if the number is matched with the phone number, the dialing is judged to be not answered.
In this embodiment, preferably, the customer service audio features of each telecommunications provider and the audio features of the courier corresponding to the mobile terminal of the courier may be used as preset audio feature points, and if an audio that is not matched with both the customer service audio features of the telecommunications provider and the audio features of the courier appears in the recording feature points, the audio should be a user audio, which may prove that the dialing is answered. If the two characteristic points are matched, the fact that the user audio does not appear in the recording characteristic points is proved, and the fact that the dialing is not answered is judged.
The method for judging whether the call is effectively dialed out in the embodiment comprises the following steps: receiving a dialing request sent by a courier mobile terminal, dialing and recording to a corresponding user according to the dialing request, generating a recording file according to the recording when the call is finished, analyzing the recording file to obtain a recording characteristic point, and judging whether the dialing is answered or not according to the recording characteristic point. According to the method and the system, the call sent to the user by the courier is recorded, and whether the call is answered or not is judged according to the recording file after the call is ended, so that whether the call dialed to the user by the courier is answered or not can be effectively judged, and then the evaluation on the salesman is completed.
In some embodiments, the method for determining whether a call is actively dialed further includes:
and storing the sound recording file.
In this embodiment, the audio file is further stored as a certificate for subsequent checking.
In some embodiments, the method for determining whether a call is actively dialed further includes:
and generating a judgment result, and grading the courier according to the judgment result.
In this embodiment, a determination result is also generated, and the courier is scored according to the determination result.
For example, if the judgment result is that the answer is not answered, the score of the courier is reduced, and if the judgment result is that the answer is answered, the score of the courier is increased.
In some embodiments, the method for determining whether a call is actively dialed further includes:
and when the score of the courier is lower than a preset threshold value, sending a warning message to the mobile terminal of the courier.
In this embodiment, when the score of the courier is lower than the preset threshold, a warning message is sent to the mobile terminal of the courier to remind the courier to reduce invalid call behavior.
In some embodiments, the method for determining whether a call is actively dialed further includes:
and when the score of the courier is lower than a preset threshold value, managing and controlling the behavior of the courier.
In the embodiment, when the score of the courier is lower than the preset threshold, the behavior of the courier is controlled, the invalid call behavior of the courier is reduced, and the client rights and interests are guaranteed.
An apparatus for determining whether a call is actively dialed out, referring to fig. 2, includes:
a processor and a memory;
the processor and the memory are connected through a communication bus:
the processor is used for calling and executing the program stored in the memory;
a memory for storing a program for performing at least one method of determining whether a call is actively placed as in any of the above embodiments.
It is understood that the same or similar parts in the above embodiments may be mutually referred to, and the same or similar parts in other embodiments may be referred to for the content which is not described in detail in some embodiments.
It should be noted that, in the description of the present application, the terms "first", "second", etc. are used for descriptive purposes only and are not to be construed as indicating or implying relative importance. Further, in the description of the present application, the meaning of "a plurality" means at least two unless otherwise specified.
Any process or method descriptions in flow charts or otherwise described herein may be understood as representing modules, segments, or portions of code which include one or more executable instructions for implementing specific logical functions or steps of the process, and the scope of the preferred embodiments of the present application includes other implementations in which functions may be executed out of order from that shown or discussed, including substantially concurrently or in reverse order, depending on the functionality involved, as would be understood by those reasonably skilled in the art of the present application.
It should be understood that portions of the present application may be implemented in hardware, software, firmware, or a combination thereof. In the above embodiments, the various steps or methods may be implemented in software or firmware stored in memory and executed by a suitable instruction execution system. For example, if implemented in hardware, as in another embodiment, any one or combination of the following techniques, which are known in the art, may be used: a discrete logic circuit having a logic gate circuit for implementing a logic function on a data signal, an application specific integrated circuit having an appropriate combinational logic gate circuit, a Programmable Gate Array (PGA), a Field Programmable Gate Array (FPGA), or the like.
It will be understood by those skilled in the art that all or part of the steps carried by the method for implementing the above embodiments may be implemented by hardware related to instructions of a program, which may be stored in a computer readable storage medium, and when the program is executed, the program includes one or a combination of the steps of the method embodiments.
In addition, functional units in the embodiments of the present application may be integrated into one processing module, or each unit may exist alone physically, or two or more units are integrated into one module. The integrated module can be realized in a hardware mode, and can also be realized in a software functional module mode. The integrated module, if implemented in the form of a software functional module and sold or used as a stand-alone product, may also be stored in a computer readable storage medium.
The storage medium mentioned above may be a read-only memory, a magnetic or optical disk, etc.
In the description herein, reference to the description of the term "one embodiment," "some embodiments," "an example," "a specific example," or "some examples," etc., means that a particular feature, structure, material, or characteristic described in connection with the embodiment or example is included in at least one embodiment or example of the application. In this specification, the schematic representations of the terms used above do not necessarily refer to the same embodiment or example. Furthermore, the particular features, structures, materials, or characteristics described may be combined in any suitable manner in any one or more embodiments or examples.
Although embodiments of the present application have been shown and described above, it is understood that the above embodiments are exemplary and should not be construed as limiting the present application, and that variations, modifications, substitutions and alterations may be made to the above embodiments by those of ordinary skill in the art within the scope of the present application.
Claims (8)
1. A method for judging whether a call is effectively dialed out is characterized by comprising the following steps:
receiving a dialing request sent by a courier mobile terminal;
dialing to a corresponding user according to the dialing request and recording;
generating a recording file according to the recording when the call is finished;
and analyzing the recording file to obtain recording characteristic points, and judging whether the dialing is answered or not according to the recording characteristic points.
2. The method of claim 1, wherein parsing the audio record file to obtain audio record feature points comprises:
and analyzing the recording file to obtain effective audio content and invalid audio content, and taking the effective audio content as a recording characteristic point.
3. The method of claim 1, wherein said determining whether the dial is answered according to the recorded feature points comprises:
judging whether the recording feature points are matched with preset audio feature points or not;
if not, judging that the dialing is answered;
and if so, judging that the dialing is not answered.
4. The method of claim 1, further comprising:
and storing the sound recording file.
5. The method of claim 1, further comprising:
and generating a judgment result, and grading the courier according to the judgment result.
6. The method of claim 5, further comprising:
and when the score of the courier is lower than a preset threshold value, sending a warning message to the mobile terminal of the courier.
7. The method of claim 5, further comprising:
and when the score of the courier is lower than a preset threshold value, managing and controlling the behavior of the courier.
8. An apparatus for determining whether a call is actively dialed, comprising:
a processor and a memory;
the processor and the memory are connected through a communication bus:
the processor is used for calling and executing the program stored in the memory;
the memory for storing a program for performing at least the method of any of claims 1-7 for determining whether a call is actively placed.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202110769012.0A CN113314152A (en) | 2021-07-07 | 2021-07-07 | Method and equipment for judging whether call is effectively dialed out |
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| Application Number | Priority Date | Filing Date | Title |
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| CN202110769012.0A CN113314152A (en) | 2021-07-07 | 2021-07-07 | Method and equipment for judging whether call is effectively dialed out |
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