CN113269661A - Cleaning service management method and device and electronic equipment - Google Patents
Cleaning service management method and device and electronic equipment Download PDFInfo
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- CN113269661A CN113269661A CN202110596509.7A CN202110596509A CN113269661A CN 113269661 A CN113269661 A CN 113269661A CN 202110596509 A CN202110596509 A CN 202110596509A CN 113269661 A CN113269661 A CN 113269661A
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
- G06Q50/10—Services
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/06—Buying, selling or leasing transactions
- G06Q30/0601—Electronic shopping [e-shopping]
- G06Q30/0633—Lists, e.g. purchase orders, compilation or processing
- G06Q30/0635—Processing of requisition or of purchase orders
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- Y—GENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
- Y02—TECHNOLOGIES OR APPLICATIONS FOR MITIGATION OR ADAPTATION AGAINST CLIMATE CHANGE
- Y02W—CLIMATE CHANGE MITIGATION TECHNOLOGIES RELATED TO WASTEWATER TREATMENT OR WASTE MANAGEMENT
- Y02W90/00—Enabling technologies or technologies with a potential or indirect contribution to greenhouse gas [GHG] emissions mitigation
Abstract
The invention belongs to the technical field of intelligent management and provides a cleaning service management method, a cleaning service management device and electronic equipment, wherein the method comprises the following steps: configuring a flow and a model required by a cleaning service; acquiring data of historically completed cleaning services; adding data into a flow to form a simulation online operation system, operating a model in the simulation online operation system, and screening out a model meeting preset conditions as a management model according to an output result; and inputting the order information of the current user into the management model to output the corresponding cleaning product. According to the invention, through acquiring the related data of the historical cleaning service, constructing the simulation operation system similar to the online operation environment and operating different tested models in the constructed same simulation system, the accuracy of the model can be tested, the error caused by the test environment does not need to be considered, the accuracy of the test model can be increased, the order management is carried out by using the screened model with high accuracy, the utilization rate of cleaning resources can be improved, and the user experience is improved.
Description
Technical Field
The invention belongs to the technical field of intelligent management, is particularly suitable for cleaning businesses, and more particularly relates to a cleaning service management method, a cleaning service management device, electronic equipment and a computer readable medium.
Background
With the development of modern information technology and the demands of cleaning markets, online cleaning services are being continuously popularized and popularized as a new service concept. Through online cleaning service, a user can select a proper cleaner at home through the Internet without going to a cleaning company for selection.
After a user places an order on line, a cleaning company can calculate the most appropriate attributes of cleaning workers through an algorithm or a model according to the requirements of the user, and then send the corresponding cleaning workers to the home of the user for service, so that the accuracy of the algorithm or the model is guaranteed to be very important.
In the prior art, there are usually two methods for testing the accuracy of the model, one is to test the accuracy of different algorithms or models by means of online splitting, for example, testing 1% of samples on a distribution line of the model, and testing the other 2% of samples on the distribution line of the model, which is better than the two models, but this method cannot ensure that the operating environment of the two models is completely consistent with the input samples; the other is to simulate the on-line operating environment and then test the model in the simulated environment, but the simulated operating environment is very difficult to be completely consistent with the real on-line operating environment, consumes resources and is difficult to realize; both methods can cause inaccurate model test, waste of cleaning resources in the early days, reduce the satisfaction degree of users on cleaning personnel and reduce the experience of users.
Disclosure of Invention
Technical problem to be solved
The invention aims to solve the technical problem of how to improve the utilization rate of cleaning resources.
(II) technical scheme
In order to solve the technical problem, an aspect of the present invention provides a method for managing a cleaning service, including:
configuring a flow and a model required by a cleaning service;
acquiring data of historically completed cleaning services;
adding the data into the process to form a simulation online operation system, operating the model in the simulation online operation system, and screening out a model meeting preset conditions as a management model according to an output result;
and inputting the order information of the current user into the management model to output the corresponding cleaning product.
According to a preferred embodiment of the present invention, the processes and models required for configuring the cleaning service further include:
acquiring cleaning service request information submitted by a user;
screening out cleaning products meeting the requirements of a user from a third-party cleaning mechanism according to the cleaning service request information, and sending the information of the cleaning products to the user;
notifying the third party cleaning institution to provide the cleaning product to the user and to complete the cleaning service.
According to a preferred embodiment of the present invention, the service-clean request information further includes:
acquiring the request information of the cleaning service and the request information of canceling the cleaning service.
According to a preferred embodiment of the present invention, the acquiring data of the historically completed cleaning service further comprises:
the method comprises the steps of obtaining user information of a historical user, requesting for obtaining the cleaning service time, canceling the cleaning service reason and time and presetting cleaning service time period of a third-party cleaning mechanism.
According to a preferred embodiment of the present invention, the adding the data into the process flow to form a simulated online operation system further includes:
configuring a corresponding module according to the flow;
and adding the data into corresponding modules respectively to form a simulation online operation system.
According to a preferred embodiment of the present invention, the inputting the order information of the current user into the management model to output the corresponding cleaning products further comprises:
and respectively acquiring the position information of the current user and the third-party cleaning mechanism, and setting a route according to the position information of the current user and the third-party cleaning mechanism.
According to the preferred embodiment of the invention, the cleaning service types comprise empty room cleaning, off-room cleaning, long-renting room cleaning, returning room cleaning, on-site cleaning and reclaiming cleaning.
A second aspect of the present invention provides a cleaning service management apparatus, including:
the process configuration module is used for configuring the processes and models required by the cleaning service;
the data acquisition module is used for acquiring data of historically completed cleaning services;
the system construction module is used for constructing a simulation online operation system formed by adding the data into the process, operating the model in the simulation online operation system, and screening out a model meeting preset conditions as a management model according to an output result;
and the cleaning product screening module is used for inputting the order information of the current user into the management model so as to output the corresponding cleaning product.
A third aspect of the invention proposes an electronic device comprising a processor and a memory for storing a computer-executable program, which, when executed by the processor, performs the method.
The fourth aspect of the present invention also provides a computer-readable medium storing a computer-executable program, which when executed, implements the method.
(III) advantageous effects
According to the invention, through acquiring the related data of the historical cleaning service, constructing the simulation operation system similar to the online operation environment, and operating different models for testing in the same constructed simulation system, the accuracy of the model can be tested, the error caused by the test environment does not need to be considered, the accuracy of the test model can be increased, the selected model with high accuracy is used for order management, the utilization rate of cleaning resources can be improved, a manager can initiate the cleaning service as required, the cleaning resources are prevented from being idle, the management cost can be reduced, and the user experience is improved.
Drawings
FIG. 1 is a schematic view of a cleaning service management application scenario according to an embodiment of the present invention;
FIG. 2 is a flow chart of a cleaning service management method according to an embodiment of the present invention;
FIG. 3 is a schematic view of a sanitation service management apparatus according to an embodiment of the present invention;
FIG. 4 is a schematic structural diagram of an electronic device of one embodiment of the invention;
fig. 5 is a schematic diagram of a computer-readable recording medium of an embodiment of the present invention.
Detailed Description
In describing particular embodiments, specific details of structures, properties, effects, or other features are set forth in order to provide a thorough understanding of the embodiments by one skilled in the art. However, it is not excluded that a person skilled in the art may implement the invention in a specific case without the above-described structures, performances, effects or other features.
The flow chart in the drawings is only an exemplary flow demonstration, and does not represent that all the contents, operations and steps in the flow chart are necessarily included in the scheme of the invention, nor does it represent that the execution is necessarily performed in the order shown in the drawings. For example, some operations/steps in the flowcharts may be divided, some operations/steps may be combined or partially combined, and the like, and the execution order shown in the flowcharts may be changed according to actual situations without departing from the gist of the present invention.
The block diagrams in the figures generally represent functional entities and do not necessarily correspond to physically separate entities. I.e. these functional entities may be implemented in the form of software, or in one or more hardware modules or integrated circuits, or in different network and/or processing unit devices and/or microcontroller devices.
The same reference numerals denote the same or similar elements, components, or parts throughout the drawings, and thus, a repetitive description thereof may be omitted hereinafter. It will be further understood that, although the terms first, second, third, etc. may be used herein to describe various elements, components, or sections, these elements, components, or sections should not be limited by these terms. That is, these phrases are used only to distinguish one from another. For example, a first device may also be referred to as a second device without departing from the spirit of the present invention. Furthermore, the term "and/or", "and/or" is intended to include all combinations of any one or more of the listed items.
In the prior art, two methods are generally used for testing the accuracy of the model, one method is to test the accuracy of different algorithms or models in an online shunting manner, but the method cannot ensure that the operating environments of the two models are completely consistent with the input sample; the other method is to simulate the on-line operating environment and then test the model in the simulated environment, but it is very difficult to make the simulated operating environment completely consistent with the real on-line operating environment, which consumes resources and is difficult to implement. The accuracy of the model directly affects the management of the system and further affects the utilization rate of system resources, so how to improve the accuracy of the test model is a very critical problem.
The cleaning service is taken as an example in the embodiment of the invention for illustration, and the method of the invention can also be used in model test and system management in other fields. In order to solve the above technical problems, the present invention provides a cleaning service management method, and fig. 1 is a schematic view of an application scenario of cleaning service management according to an embodiment of the present invention, a third-party cleaning institution registers information of cleaning personnel in the office into a server of the intermediary institution in advance, when a user logs in a client by using a terminal device, a cleaning service request is sent to a server by the client, the request contains the condition information of the user, the server screens the cleaning service request by a background algorithm after receiving the request of the user, cleaning staff meeting the requirements of the user are screened out according to the information of the user and the information in the conditions for the user to confirm, after the user confirms, the server reminds a third-party cleaning mechanism to send a notice to distribute work for the selected cleaning staff, and sending the order information to the cleaning personnel, and sending the cleaning personnel to the designated position of the user by the third-party cleaning mechanism for cleaning service.
In the whole process, the server usually uses a model and a strategy to screen proper cleaning personnel, the invention obtains the relevant data of the historical cleaning service, constructs a simulation operation system similar to the online operation environment, and operates different models for testing in the same constructed simulation system, so that the accuracy of the model can be tested, the error caused by the test environment is not needed to be considered, the accuracy of the test model can be increased, the screened model with high accuracy is used for screening the cleaning personnel, the utilization rate of cleaning resources can be improved, and the user experience is improved.
In order that the objects, technical solutions and advantages of the present invention will become more apparent, the present invention will be further described in detail with reference to the accompanying drawings in conjunction with the following specific embodiments.
Fig. 2 is a schematic flow chart of a cleaning service management method according to an embodiment of the present invention.
As shown in fig. 2, the method includes:
s101, configuring a process and a model required by the cleaning service.
Specifically, to construct a simulation operation environment very close to a real online operation environment, a process required by the simulation operation environment, such as a process of ordering, acquiring data, matching cleaning personnel, performing cleaning service and the like by a user, needs to be configured, wherein each link in the process uses different models and algorithms, and each model sets different indexes according to order requirements.
Firstly, acquiring cleaning service request information submitted by a user, wherein the cleaning service request information comprises the request information for acquiring the cleaning service and the request information for canceling the cleaning service, when the request information for acquiring the cleaning service indicates that the user needs a cleaning worker to perform the cleaning service, at the moment, a server configures a process for acquiring the cleaning service and a corresponding model, and indexes of the model are focused on improving the utilization rate of cleaning resources; if the request information is the request information for canceling the cleaning service, the user needs to cancel the order, at the moment, the server configures a process for canceling the cleaning service and a corresponding model, and indexes of the model are focused on improving the satisfaction degree of the user; in addition, because the number of the tested users is large, the users in the same batch can generate various requests, and the server can also combine the process of acquiring the cleaning service and the process of canceling the cleaning service, and the two processes are carried out simultaneously.
The cleaning service types comprise empty room cleaning, non-use room cleaning, long renting room cleaning, returning room cleaning, on-site cleaning, wasteland cleaning and the like. It is to be understood that the above-described information of the type of cleaning is only a preferred embodiment, and the information of the type of cleaning may be, but not limited to, the above-described type information.
S102, obtaining data of the cleaning service finished historically.
Specifically, after the processes and models required by cleaning services are configured, the corresponding data are required for the operation of the processes, and the real data of the historical cleaning services are used as the data for the operation of the processes in the embodiment of the invention, such as the identity information of the user requesting the cleaning services in the historical three months, including the mobile phone number of the user and the position information of the user requiring the cleaning services. If the user obtains the cleaning service, the time period and the items of the cleaning service expected by the user are also required to be obtained; if the user cancels the cleaning service, the reason for canceling the user, the canceling time, whether to agree to rearrange cleaning staff or renew a bill, and the like need to be acquired.
After the cleaning service request information of the user is acquired, related information of a third-party cleaning mechanism, such as scheduling information of cleaning personnel, position information of the cleaning personnel, leave information of the cleaning personnel and historical evaluation information of the cleaning personnel, is acquired. The scheduling information is the working time period preset by the third-party cleaning mechanism for cleaning personnel.
In addition, corresponding information can be obtained according to the indexes of the model to be tested, and weights are set for different information, for example, the index of the model to be tested is the utilization rate of cleaning personnel, namely, each cleaning personnel cannot receive cleaning services, and too many cleaning services cannot be received, at the moment, the weights of the working time period of the cleaning personnel and the position information of the cleaning personnel are relatively high, if the cleaning personnel meeting the requirements of a client are not in the working time period or the cleaning personnel meeting the requirements of the client are too far away from the cleaning places appointed by the user, the cleaning personnel output by the model cannot be selected preferentially according to the algorithm of the weights.
S103, adding the data into the process to form a simulation online operation system, operating the model in the simulation online operation system, and screening out the model meeting preset conditions as a management model according to an output result.
Specifically, after enough historical data is obtained, a corresponding system module is configured according to each link in a configured flow, the obtained data is added into the corresponding module, for example, a user ordering link is configured, a module related to the user ordering is configured, the obtained information such as position information, cleaning service time period, cleaning service items and the like when the user orders is added into the module, after all the modules are configured, the modules are associated according to the flow sequence, so that the simulated online operation system is formed, and because the data in the simulated online operation system are all from historical real cleaning service data, the simulated online operation system is almost the same as a real online operation environment, so that the source of the tested model data is closer to the actual situation.
After the simulation on-line operation system is constructed, a model to be tested and a corresponding index are added into a corresponding module of the system, the process is operated in the system, the module operates the model to be tested in the link of the operation process, and the result is output. For example, the utilization rate of the model a and the model b to cleaning personnel is higher, the task allocation is more reasonable, the system takes the data of a historical user A applying for cleaning service through a client as a sample, acquires the position information of the user A, the expected cleaning service time period is 3 to 5 pm, the cleaning service item is in-live cleaning, and the scheduling information of the cleaning personnel, the position information of the cleaning personnel and whether the cleaning personnel is in an idle state on the same day, respectively inputs the information, the model a and the model b, the two models are calculated through different algorithms to screen out the cleaning personnel meeting the requirements, the result model a outputs the cleaning personnel a, the model b outputs the cleaning personnel b, wherein the time from the cleaning personnel a to the user position is 30 minutes, the time from the cleaning personnel b to the user position is 50 minutes, and therefore, the effect of the model a on the index cleaning personnel utilization rate can be obtained, model a may be used as the management model for the module.
And S104, inputting the order information of the current user into the management model to output the corresponding cleaning product.
Specifically, after a management model with better effect is screened out by a simulation online operation system, the model is configured in a corresponding module of the online operation system, after order information of a user is received, the obtained user order information and cleaning staff information of a third-party cleaning mechanism are input into the management model, the best cleaning staff information is output and notified to the cleaning staff, if the cleaning staff receives the order, the cleaning staff information is sent to the user, the position information of the current user and the cleaning staff is respectively obtained, and the best route is set according to the position information of the current user and the cleaning staff, so that the cleaning staff can quickly go to a cleaning place through the set route.
In an embodiment of the present invention, if the server receives an order cancel request from the user, the server first obtains a current order status and a reason for canceling the order of the user, and sets different reason options according to different order statuses for the user to select. For example, the order state is cancelled before the cleaning staff arrives at the cleaning place, and the reason is generally the reason of the user side, such as wrong cleaning project selection, wrong cleaning time period selection, or urgent user, and the matched cleaning staff is far away from the user; if the current order state is that the cleaning service is in progress or the cleaning is finished, namely the cleaning personnel arrives at the cleaning place, the reason for canceling the order state by the user is generally unsatisfied with the cleaning personnel, such as poor attitude of the cleaning personnel, low working efficiency, incomplete cleaning, overtime cleaning and the like.
After acquiring reason information of a user cancelling an order and verifying authenticity, the system inquires whether the user wants to replace cleaning staff, if the user selects that the reason information is input into the screened management model, the algorithm of the model automatically matches the cleaning staff meeting the requirement according to the reason of the user returning, for example, the reason of the user returning is that the distance of the cleaning staff is too far, the model uses the commuting distance of the cleaning staff as an index to screen out the idle cleaning staff nearest to the user, and the cleaning staff is dispatched to perform cleaning service after the confirmation of the two parties.
According to the method provided by the embodiment of the invention, by acquiring the related data of the historical cleaning service, constructing the simulation running system similar to the online running environment, and running different models for testing in the same constructed simulation system, the accuracy of the model can be tested, the error caused by the testing environment does not need to be considered, the accuracy of the test model can be increased, the order management is carried out by using the screened model with high accuracy, the utilization rate of cleaning resources can be improved, a manager can initiate the cleaning service as required, the cleaning resources are prevented from being idle, the management cost can be reduced, and the user experience is improved.
Those skilled in the art will appreciate that all or part of the steps to implement the above-described embodiments are implemented as programs (computer programs) executed by a computer data processing apparatus. When the computer program is executed, the method provided by the invention can be realized. Furthermore, the computer program may be stored in a computer readable storage medium, which may be a readable storage medium such as a magnetic disk, an optical disk, a ROM, a RAM, or a storage array composed of a plurality of storage media, such as a magnetic disk or a magnetic tape storage array. The storage medium is not limited to centralized storage, but may be distributed storage, such as cloud storage based on cloud computing.
Embodiments of the apparatus of the present invention are described below, which may be used to perform method embodiments of the present invention. The details described in the device embodiments of the invention should be regarded as complementary to the above-described method embodiments; reference is made to the above-described method embodiments for details not disclosed in the apparatus embodiments of the invention.
Fig. 3 is a cleaning service management apparatus according to an embodiment of the present invention, and as shown in fig. 3, the apparatus 200 includes:
a process configuration module 201, configured to configure processes and models required by the cleaning service;
the data acquisition module 202 is used for acquiring data of historically completed cleaning services;
the system construction module 203 is used for constructing a simulation online operation system formed by adding the data into the process, operating the model in the simulation online operation system, and screening out a model meeting preset conditions as a management model according to an output result;
and the cleaning product screening module 204 is used for inputting the order information of the current user into the management model so as to output the corresponding cleaning product.
The process configuration module 201 is further configured to obtain cleaning service request information submitted by a user; screening out cleaning products meeting the requirements of a user from a third-party cleaning mechanism according to the cleaning service request information, and sending the information of the cleaning products to the user; notifying the third party cleaning institution to provide the cleaning product to the user and to complete the cleaning service. The cleaning service request information further includes: acquiring the request information of the cleaning service and the request information of canceling the cleaning service. The cleaning service types comprise empty room cleaning, non-use room cleaning, long renting room cleaning, returning room cleaning, on-site cleaning and barren cleaning.
The data acquisition module 202 is further configured to acquire user information of a historical user, a time for requesting acquisition of the cleaning service, a reason and time for canceling the cleaning service, and a preset cleaning service time period of a third-party cleaning institution.
The system construction module 203 is further configured to configure a corresponding module according to the process; and adding the data into corresponding modules respectively to form a simulation online operation system.
The cleaning product screening module 204 is further configured to obtain location information of the current user and the third-party cleaning mechanism, and set a route according to the location information of the current user and the third-party cleaning mechanism.
The device 200 further comprises a route planning module for respectively acquiring the position information of the current user and the third-party cleaning mechanism, and setting a route according to the position information of the current user and the third-party cleaning mechanism.
Fig. 4 is a schematic structural diagram of an electronic device according to an embodiment of the present invention, which includes a processor and a memory for storing a computer-executable program, wherein the processor performs a cleaning service management method when the computer program is executed by the processor.
As shown in fig. 4, the electronic device is in the form of a general purpose computing device. The processor can be one or more and can work together. The invention also does not exclude that distributed processing is performed, i.e. the processors may be distributed over different physical devices. The electronic device of the present invention is not limited to a single entity, and may be a sum of a plurality of entity devices.
The memory stores a computer executable program, typically machine readable code. The computer readable program may be executed by the processor to enable an electronic device to perform the method of the invention, or at least some of the steps of the method.
The memory may include volatile memory, such as Random Access Memory (RAM) and/or cache memory, and may also be non-volatile memory, such as read-only memory (ROM).
Optionally, in this embodiment, the electronic device further includes an I/O interface, which is used for data exchange between the electronic device and an external device. The I/O interface may be a local bus representing one or more of several types of bus structures, including a memory unit bus or memory unit controller, a peripheral bus, an accelerated graphics port, a processing unit, and/or a memory storage device using any of a variety of bus architectures.
It should be understood that the electronic device shown in fig. 4 is only one example of the present invention, and elements or components not shown in the above example may be further included in the electronic device of the present invention. For example, some electronic devices further include a display unit such as a display screen, and some electronic devices further include a human-computer interaction element such as a button, a keyboard, and the like. Electronic devices are considered to be covered by the present invention as long as the electronic devices are capable of executing a computer-readable program in a memory to implement the method of the present invention or at least a part of the steps of the method.
Fig. 5 is a schematic diagram of a computer-readable recording medium of an embodiment of the present invention. As shown in fig. 5, the computer-readable recording medium has stored therein a computer-executable program, which, when executed, implements the above-described cleaning service management method of the present invention. The computer readable storage medium may include a propagated data signal with readable program code embodied therein, for example, in baseband or as part of a carrier wave. Such a propagated data signal may take many forms, including, but not limited to, electro-magnetic, optical, or any suitable combination thereof. A readable storage medium may also be any readable medium that is not a readable storage medium and that can communicate, propagate, or transport a program for use by or in connection with an instruction execution system, apparatus, or device. Program code embodied on a readable storage medium may be transmitted using any appropriate medium, including but not limited to wireless, wireline, optical fiber cable, RF, etc., or any suitable combination of the foregoing.
The computer readable medium carries one or more programs which, when executed by a device, cause the computer readable medium to perform the functions of: configuring a flow and a model required by a cleaning service; acquiring data of historically completed cleaning services; adding the data into the process to form a simulation online operation system, operating the model in the simulation online operation system, and screening out a model meeting preset conditions as a management model according to an output result; and inputting the order information of the current user into the management model to output the corresponding cleaning product.
Program code for carrying out operations for aspects of the present invention may be written in any combination of one or more programming languages, including an object oriented programming language such as Java, C + + or the like and conventional procedural programming languages, such as the "C" programming language or similar programming languages. The program code may execute entirely on the user's computing device, partly on the user's device, as a stand-alone software package, partly on the user's computing device and partly on a remote computing device, or entirely on the remote computing device or server. In the case of a remote computing device, the remote computing device may be connected to the user computing device through any kind of network, including a Local Area Network (LAN) or a Wide Area Network (WAN), or may be connected to an external computing device (e.g., through the internet using an internet service provider).
From the above description of the embodiments, those skilled in the art will readily appreciate that the present invention can be implemented by hardware capable of executing a specific computer program, such as the system of the present invention, and electronic processing units, servers, clients, mobile phones, control units, processors, etc. included in the system. The invention may also be implemented by computer software for performing the method of the invention. It should be noted, however, that the computer software for executing the method of the present invention is not limited to be executed by one or a specific hardware entity, but may also be implemented in a distributed manner by hardware entities without specific details, for example, some method steps executed by a computer program may be executed by a mobile client, and another part may be executed by a smart meter, a smart pen, or the like. For computer software, the software product may be stored in a computer readable storage medium (which may be a CD-ROM, a usb disk, a removable hard disk, etc.) or may be distributed over a network, as long as it enables the electronic device to perform the method according to the present invention.
In summary, the invention may be implemented in hardware, or in software modules running on one or more processors, or in a combination thereof. Those skilled in the art will appreciate that some or all of the functionality of some or all of the components in embodiments in accordance with the invention may be implemented in practice using a general purpose data processing device such as a microprocessor or a Digital Signal Processor (DSP). The present invention may also be embodied as apparatus or device programs (e.g., computer programs and computer program products) for performing a portion or all of the methods described herein. Such programs implementing the present invention may be stored on computer-readable media or may be in the form of one or more signals. Such a signal may be downloaded from an internet website or provided on a carrier signal or in any other form.
While the foregoing embodiments have described the objects, aspects and advantages of the present invention in further detail, it should be understood that the present invention is not inherently related to any particular computer, virtual machine or electronic device, and various general-purpose machines may be used to implement the present invention. The invention is not to be considered as limited to the specific embodiments thereof, but is to be understood as being modified in all respects, all changes and equivalents that come within the spirit and scope of the invention.
Claims (10)
1. A cleaning service management method is characterized by comprising the following steps:
configuring a flow and a model required by a cleaning service;
acquiring data of historically completed cleaning services;
adding the data into the process to form a simulation online operation system, operating the model in the simulation online operation system, and screening out a model meeting preset conditions as a management model according to an output result;
and inputting the order information of the current user into the management model to output the corresponding cleaning product.
2. The method of claim 1, wherein the processes and models required to configure a cleaning service further comprise:
acquiring cleaning service request information submitted by a user;
screening out cleaning products meeting the requirements of a user from a third-party cleaning mechanism according to the cleaning service request information, and sending the information of the cleaning products to the user;
notifying the third party cleaning institution to provide the cleaning product to the user and to complete the cleaning service.
3. The cleaning service management method of claim 2, wherein the cleaning service request information further comprises:
acquiring the request information of the cleaning service and the request information of canceling the cleaning service.
4. The cleaning service management method of claim 3, wherein the acquiring data of historically completed cleaning services further comprises:
the method comprises the steps of obtaining user information of a historical user, requesting for obtaining the cleaning service time, canceling the cleaning service reason and time and presetting cleaning service time period of a third-party cleaning mechanism.
5. The method of claim 1, wherein adding the data to the process to form a simulated online operation system further comprises:
configuring a corresponding module according to the flow;
and adding the data into corresponding modules respectively to form a simulation online operation system.
6. The cleaning service management method of claim 2, wherein said inputting order information of a current user into the management model to output a corresponding cleaning product further comprises:
and respectively acquiring the position information of the current user and the third-party cleaning mechanism, and setting a route according to the position information of the current user and the third-party cleaning mechanism.
7. The service management method of claim 1, wherein the type of the cleaning service includes empty room cleaning, dead room cleaning, long rental room cleaning, refund room cleaning, live room cleaning, and reclaiming cleaning.
8. A cleaning service management apparatus, comprising:
the process configuration module is used for configuring the processes and models required by the cleaning service;
the data acquisition module is used for acquiring data of historically completed cleaning services;
the system construction module is used for constructing a simulation online operation system formed by adding the data into the process, operating the model in the simulation online operation system, and screening out a model meeting preset conditions as a management model according to an output result;
and the cleaning product screening module is used for inputting the order information of the current user into the management model so as to output the corresponding cleaning product.
9. An electronic device comprising a processor and a memory, the memory for storing a computer-executable program, characterized in that:
the computer program, when executed by the processor, performs the method of any of claims 1-7.
10. A computer-readable medium storing a computer-executable program, wherein the computer-executable program, when executed, implements the method of any of claims 1-7.
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