CN113257398A - Information processing system, method and device - Google Patents

Abstract

The disclosure provides an information processing system, method and device, and relates to the technical field of communication. The specific implementation mode comprises the following steps: the system comprises a server and a hospital information system terminal, wherein the server comprises a platform service module, a platform interface module and an adaptation module; the platform service module is used for responding to a patient request which is received from the patient terminal and comprises the identification of the target hospital and sending communication information to the target hospital information system terminal of the target hospital; the target hospital information system terminal is used for generating feedback information for the communication information and returning the feedback information to the platform service module; and the platform service module is also used for generating interaction completion information based on the feedback information. The method and the system can set the adaptation module for the hospital information system terminal corresponding to each hospital instead of overlapping the adaptation task to the adaptation module, thereby ensuring the calculation efficiency of each module on the server side under the condition of increasing hospitals, and ensuring the efficiency of providing services by the system.

Description

Information processing system, method and device

Technical Field

The present disclosure relates to the field of computer technologies, and in particular, to a system, a method, and an apparatus for processing information.

Background

Internet medical treatment is a necessary trend today with widespread use of internet technology. As seen in hospitals, the registration and queuing time of patients in the peak period is long, the resource waste of hospitals is caused in the low ebb period, and particularly, the phenomena of difficult hanging, number reversing and number frying of specialist numbers often occur in a large comprehensive hospital, so that the hospital management difficulty is increased.

Aiming at the problem, the online appointment registration system not only shortens the queuing and registration time of the patients in the peak period, but also solves the problems of difficult registration, number reversing and number frying of the expert, relieves the probability of contradiction between the patients and the doctors, and improves the service quality of the hospital.

Disclosure of Invention

An information processing system, method, apparatus, electronic device, and storage medium are provided.

According to a first aspect, an information processing system is provided, the system comprises a server and hospital information system terminals, the server comprises a platform service module, a platform interface module and adaptation modules, wherein the number of the adaptation modules is the same as the number of the hospital information system terminals; the platform service module is used for responding to a patient request which is received by a patient terminal and comprises an identification of a target hospital and sending communication information to a target hospital information system terminal of the target hospital, wherein the platform service module and any hospital information system terminal are in communication interaction through the platform interface module and an adaptation module corresponding to any hospital information system terminal; the target hospital information system terminal is used for generating feedback information for the communication information and returning the feedback information to the platform service module; and the platform service module is also used for generating interaction completion information based on the feedback information.

According to a second aspect, there is provided an information processing method comprising: the method is applied to a platform business module of a server, the server also comprises a platform interface module and an adaptation module, the server exists in an information processing system, the system also comprises hospital information system terminals, and the number of the adaptation modules is the same as that of the hospital information system terminals; the method comprises the following steps: responding to a received patient request including a target hospital identifier of a patient terminal, and sending communication information to a target hospital information system terminal of the target hospital, wherein the platform service module and any hospital information system terminal are in communication interaction through the platform interface module and an adaptation module corresponding to any hospital information system terminal; and receiving feedback information generated and returned by the target hospital information system terminal, and generating interaction completion information based on the feedback information.

According to a third aspect, an information processing apparatus is provided, wherein the apparatus is applied to a platform service module of a server, the server further includes a platform interface module and an adaptation module, the server exists in an information processing system, the system further includes hospital information system terminals, and the number of the adaptation modules is the same as the number of the hospital information system terminals; the device comprises: the system comprises a first interaction unit, a second interaction unit and a third interaction unit, wherein the first interaction unit is configured to respond to a patient request which is received from a patient terminal and comprises an identification of a target hospital and send communication information to a target hospital information system terminal of the target hospital, and the platform service module and any hospital information system terminal are in communication interaction through the platform interface module and an adaptation module corresponding to any hospital information system terminal; and the second interaction unit is configured to receive feedback information generated and returned by the target hospital information system terminal and generate interaction completion information based on the feedback information.

According to a fourth aspect, there is provided an electronic device comprising: at least one processor; and a memory communicatively coupled to the at least one processor; wherein the memory stores instructions executable by the at least one processor to enable the at least one processor to perform the method of any embodiment of the information processing method.

According to a fifth aspect, there is provided a non-transitory computer-readable storage medium storing computer instructions for causing a computer to perform a method according to any one of the embodiments of the information processing method.

According to a sixth aspect, a computer program product is provided, comprising a computer program which, when executed by a processor, implements a method according to any of the embodiments in an information processing method.

According to the scheme disclosed by the invention, the adaptation module can be arranged on the hospital information system terminal corresponding to each hospital instead of overlapping the adaptation task to one adaptation module, so that under the condition of increasing hospitals, the service provided by each module is relatively fixed, the increase of the calculation burden of some modules due to the increase of the number of hospitals is avoided, the calculation efficiency of each module on the server is effectively ensured, and the efficiency of providing the service by the system can be ensured.

Drawings

Other features, objects and advantages of the disclosure will become more apparent upon reading of the following detailed description of non-limiting embodiments thereof, made with reference to the accompanying drawings in which:

FIG. 1 is an exemplary system architecture diagram in which some embodiments of the present disclosure may be applied;

FIG. 2 is a schematic diagram of an information handling system according to the present disclosure;

FIG. 3a is a schematic diagram of one application scenario of an information handling system according to the present disclosure;

FIG. 3b is a schematic diagram of one application scenario of an information handling system according to the present disclosure;

FIG. 3c is a schematic diagram of one application scenario of an information handling system according to the present disclosure;

FIG. 3d is a schematic diagram of one application scenario of an information handling system according to the present disclosure;

FIG. 3e is a schematic diagram of one application scenario of an information handling system according to the present disclosure;

FIG. 4 is a flow diagram for one embodiment of an information processing method according to the present disclosure;

FIG. 5 is a schematic block diagram of one embodiment of an information processing apparatus according to the present disclosure;

fig. 6 is a block diagram of an electronic device for implementing an information processing method of an embodiment of the present disclosure.

Detailed Description

Exemplary embodiments of the present disclosure are described below with reference to the accompanying drawings, in which various details of the embodiments of the disclosure are included to assist understanding, and which are to be considered as merely exemplary. Accordingly, those of ordinary skill in the art will recognize that various changes and modifications of the embodiments described herein can be made without departing from the scope and spirit of the present disclosure. Also, descriptions of well-known functions and constructions are omitted in the following description for clarity and conciseness.

In the technical scheme of the disclosure, the acquisition, storage, application and the like of the personal information of the related user all accord with the regulations of related laws and regulations, necessary security measures are taken, and the customs of the public order is not violated.

It should be noted that, in the present disclosure, the embodiments and features of the embodiments may be combined with each other without conflict. The present disclosure will be described in detail below with reference to the accompanying drawings in conjunction with embodiments.

FIG. 1 illustrates an exemplary system architecture 100 in which embodiments of the information handling system of the present disclosure may be employed.

As shown in fig. 1, the system architecture 100 may include terminal devices 101, 102, 103, a network 104, and a server 105. The network 104 serves as a medium for providing communication links between the terminal devices 101, 102, 103 and the server 105. Network 104 may include various connection types, such as wired, wireless communication links, or fiber optic cables, to name a few.

The user may use the terminal devices 101, 102, 103 to interact with the server 105 via the network 104 to receive or send messages or the like. Various communication client applications, such as a hospital information system application, a video application, a live broadcast application, an instant messaging tool, a mailbox client, social platform software, and the like, may be installed on the terminal devices 101, 102, and 103.

Here, the terminal apparatuses 101, 102, and 103 may be hardware or software. When the terminal devices 101, 102, 103 are hardware, they may be various electronic devices having a display screen, including but not limited to smart phones, tablet computers, e-book readers, laptop portable computers, desktop computers, and the like. When the terminal apparatuses 101, 102, 103 are software, they can be installed in the electronic apparatuses listed above. It may be implemented as multiple pieces of software or software modules (e.g., multiple pieces of software or software modules to provide distributed services) or as a single piece of software or software module. And is not particularly limited herein.

The server 105 may be a server providing various services, such as a background server providing support for the terminal devices 101, 102, 103. The background server may analyze and otherwise process the received data such as the patient request, and feed back a processing result (e.g., the interaction completion information) to the terminal device.

It should be understood that the number of terminal devices, networks, and servers in fig. 1 is merely illustrative. There may be any number of terminal devices, networks, and servers, as desired for implementation.

With continued reference to FIG. 2, an illustration 200 of one embodiment of an information handling system according to the present disclosure is shown. The Information processing System comprises a server 210 and Hospital Information System (HIS) terminals 220, wherein the server comprises a platform service module, a platform interface module and adaptation modules, and the number of the adaptation modules is the same as that of the Hospital Information System terminals.

The platform service module 211 is configured to send communication information to a target hospital information system terminal of a target hospital in response to a patient request including an identifier of the target hospital, which is received from a patient terminal, wherein the platform service module and any one of the hospital information system terminals perform communication interaction through the platform interface module 212 and an adaptation module 213 corresponding to the any one of the hospital information system terminals.

In this embodiment, the platform service module serves as an execution main body, and the execution main body can send the communication information to the target hospital information system terminal of the target hospital after receiving the patient request. A patient request here refers to a request sent by a patient terminal, the patient request including an identification of a target hospital, the identification indicating the target hospital. Specifically, the server may be an internet registration platform.

In practice, the entire system may include a hospital information system terminal, and a server. The adaptation modules in the server side correspond to hospital information system terminals one to one. That is, an adaptation module is provided specifically for a hospital information system terminal, so that communication service can be provided for the hospital information system terminal.

Each of the platform service module, the platform interface module and the adaptation module may be present on at least one electronic device, for example, each of the modules is present on one electronic device. The device herein may refer to a physical entity device, and may also refer to a virtualized electronic device. Therefore, the overweight calculation burden of the platform service module caused by more than two modules on the same equipment can be avoided. In some cases, there may be situations where more than two modules are on the same device.

Specifically, the platform interface module provides interface information for performing communication interaction, such as providing an IP address. The adaptation module comprises an adapter which can control the out-participation and the in-participation so as to facilitate the communication interaction.

And the target hospital information system terminal 220 is used for generating feedback information for the communication information and returning the feedback information to the platform service module.

In the present embodiment, a target hospital information system terminal is taken as an execution subject. The execution main body may generate feedback information for the communication information and return the feedback information to the platform service module. The communication information received by the target hospital information system terminal can be the communication information processed by the adaptation module or the unprocessed communication information.

In practice, the communication information is different, and the generated feedback information may also be different. For example, the communication information includes a reservation request, and the feedback information may be reservation feedback information for the reservation request.

The platform service module 211 is further configured to generate interaction completion information based on the feedback information.

In this embodiment, the execution subject may generate the interaction completion information based on the feedback information. In practice, the execution subject may generate the interaction completion information based on the feedback information in various ways. For example, the interaction completion information may be a result obtained by performing a plurality of preset steps on the feedback information. Or, the execution main body may obtain a mapping relationship between the feedback information and the interaction completion information, and generate the interaction completion information mapped by the returned feedback information. In addition, the execution subject may input the feedback information into a preset model (such as a deep neural network), and output the interaction completion information from the model as the generated interaction completion information. The model can predict the interactive completion information from the feedback information.

The feedback information received by the platform service module may be feedback information processed by the adaptation module or unprocessed feedback information.

The system provided by the above embodiment of the present disclosure may set an adaptation module for each hospital information system terminal corresponding to each hospital, instead of stacking the adaptation task to one adaptation module, so that under the condition of increasing hospitals, the service provided by each module is relatively fixed, and the increase of the calculation burden of some modules due to the increase of the number of hospitals is avoided, thereby effectively ensuring the calculation efficiency of each module on the server side, and thus ensuring the efficiency of providing services by the server side.

In some optional implementations of this embodiment, different modules are disposed on different electronic devices; the platform interface module is used for searching interface information corresponding to an adaptation module corresponding to the target hospital information system terminal in response to receiving the communication information sent by the platform service module, and sending the interface information and the communication information to the adaptation module, wherein the platform interface module has interface information corresponding to each hospital information system terminal; the adaptation module is used for processing the communication information by using the interface information and sending the processed communication information to the target hospital information system terminal.

In these alternative implementations, the communication information going back and forth between the platform service module and the hospital information system terminal needs to be processed by the adaptation module. Specifically, the interface information may further include the interface parameter specification, and the adaptation module may process both the admission parameters sent to the hospital information system terminal and the discharge parameters sent from the hospital information system terminal by using the interface parameter specification, so that both the admission parameters and the discharge parameters meet the requirements of each hospital information system terminal.

In practice, the communication information may carry an ID of the hospital information system terminal, and the platform interface module may search the IP address of the hospital information system terminal by using the ID when the interface information further includes the IP address, thereby implementing sending of the processed communication information to the hospital information system terminal indicated by the IP address.

The optional implementation modes can realize the processing of the communication information through the platform interface module and the adaptation module corresponding to the hospital information system terminal, and transmit the processed communication information suitable for the hospital information system terminal to the hospital information system terminal. In addition, different modules are respectively arranged on different devices, so that load balance among the devices can be ensured, and the phenomenon that the load of a certain device is overlarge is avoided.

Optionally, the interface information includes an interface parameter specification and an IP address; the platform interface module is also used for responding to the hospital information system terminal to be added and receiving the interface information associated with the adaptation module corresponding to the hospital information system terminal to be added.

In these optional implementation manners, if a new hospital information system terminal is to be added to the system, interface information may be added to the platform interface module, so that, once the platform interface module receives communication information (carrying an ID of the terminal) sent to the new hospital information system terminal, the platform interface module may send the newly added interface information to an adaptation module corresponding to the hospital information system terminal, and allow the adaptation module to implement processing of the communication information.

In the implementation modes, new interface information can be added to the platform interface module under the condition that the hospital information system terminal is newly added, so that when the platform interface module receives communication information sent by the new hospital information system terminal, the adaptation module utilizes the interface information to realize communication interaction.

In some optional implementations of this embodiment, the patient request includes a number selection request, the communication information includes a verification request, and the interaction completion information includes number selection completion information; the platform service module is also used for responding to the received number selection request and sending the verification request to the target hospital information system terminal; the target hospital information system terminal is used for checking whether the patient corresponding to the patient terminal has the number selection qualification or not according to the checking request and feeding back the checking result to the platform service module; and the platform service module is also used for responding to the received verification result and generating number selection completion information based on the verification result.

In these alternative implementations, the platform service module may receive a number selection request sent by the patient terminal. The platform service module can send a checking request to the target hospital information system terminal to check whether the patient indicated by the patient terminal has number selection qualification. Specifically, the eligibility for a selection may be verified by the matching result between gender, age, and department. For example, children cannot be hung in gynecology, i.e., can not select the number of gynecology, and for example, men cannot be hung in obstetrics.

The execution main body can generate the number selection completion information in various modes based on the verification result. For example, if the verification result indicates that the platform service module has the number selection qualification, the platform service module can continue to complete the number selection, and further generate number selection completion information. If the verification result is that the code selection qualification is not met, the execution subject can output a prompt for stopping the code selection.

The implementation modes can realize the check of the number selection qualification on an Internet registration platform.

Optionally, the communication information includes a lock number request and a price planning request; the platform service module is also used for responding to the received checking result and judging whether the number selection request indicates the current day number or not; responding to the number selection request to indicate the current day number, and sending a number locking request to the target hospital information system terminal; sending a price-marking request to the hospital information system terminal in response to receiving the lock number confirmation information sent by the hospital information system terminal; and generating number selection completion information in response to receiving the pricing confirmation information sent by the hospital information system terminal.

In these optional implementation manners, the platform service module may further determine, after receiving the verification result, whether the number selection request indicates that the current-day number is selected. If the judgment result is yes, the executive body can lock the number and mark price through the communication interaction with the target hospital information system terminal, so that the number selection process of the patient is realized.

The realization modes can distinguish the current-day number from the non-current-day number and process the current-day number in a targeted manner, so that the current-day number is locked and priced, and the number selection process of the current-day number is completed.

Optionally, the platform service module is further configured to generate a reservation request in response to the number selection request not indicating the current day number, and send the reservation request to the target hospital information system terminal; the target hospital information system terminal is also used for responding to the received reservation request, generating reservation feedback information and returning the reservation feedback information to the platform service module; and the platform service module is also used for deducting the number of the number sources aiming at the target hospital and generating number selection completion information in response to the received reservation feedback information.

In these optional implementation manners, the platform service module may generate the reservation request when the number selection request indicates that the current day number is not selected, so as to request the target hospital information system terminal to execute the reservation process and generate reservation feedback information for the reservation request. The reservation feedback information may indicate the recording and confirmation of the reservation. Therefore, the target hospital information system terminal can return the reservation feedback information to the platform service module, deduct the number of the number sources of the target hospital according to the target hospital, and generate number selection completion information if deduction is completed.

These implementations may implement a patient's appointment process in the event that the selection request requests a selection of an appointment number.

In some optional implementations of any embodiment of the disclosure, the communication information comprises a registration ticket confirmation instruction; the platform service module is also used for responding to the received payment completion information and sending a registration completion instruction to the platform interface module; the platform interface module is also used for responding to the received registration completion instruction and sending a fee deduction instruction to the target hospital information system terminal; the target hospital information system terminal is also used for responding to the received fee deduction instruction, carrying out fee deduction operation, carrying out a number taking confirmation step and generating number taking confirmation information; the platform service module is further configured to determine whether the registration process of the hospital information system terminal is successfully executed in response to receiving the registration confirmation information sent by the hospital information system terminal, determine a preset step corresponding to the registration step that is failed to be executed if it is determined that the registration process is failed to be executed, and execute the preset step, where the registration step includes a registration confirmation step.

In these alternative implementations, the patient terminal may complete the payment process, and the platform service module may then receive payment completion information sent by the patient terminal or the payment platform. Therefore, the platform service module can send a registration completion instruction to the platform interface module, so that the target hospital information system completes the registration process. The platform interface module can send a fee deduction instruction to a target hospital information system terminal through the adaptation module, and the fee deduction instruction can indicate the hospital information system terminal to deduct fees, namely, the visit card recharging is carried out, so that the hospital can realize the charging process.

And the target hospital information system terminal performs fee deduction operation and confirms the number taking of the patient, so that the patient completes the registration process.

And under the condition that the registration process is not successfully executed, the platform service module can determine the preset step corresponding to the registration step which is failed to be executed, and execute the preset step. The registration step in the registration process may include a number-taking confirmation step.

These alternative implementations may perform corresponding measures for the registration step with failed execution after the registration process fails to execute.

Optionally, the platform service module is further configured to, in response to the step of performing the failed registration being any one of the following steps, output a prompt message corresponding to the step and perform a step of returning the fee: a fee deduction operation step and a number fetching confirmation step.

In these optional implementation manners, the platform service module may output a prompt message and execute a fee refund operation when the registration step that is failed to be executed is a fee deduction operation step or a number fetching confirmation step. Thus, the user can see the prompt message and receive the refund fee. That is, the aforementioned presetting step may include outputting a prompt message and performing a refund step.

Specifically, the prompt information output by the platform service module may be prompt information corresponding to a registration step in which execution fails.

These alternative implementations may avoid economic losses due to failed patient registration through prompting and chargeback.

Fig. 3a and 3b show the whole process from number selection, number fetching to processing after the registration process is determined to fail. The two figures have the same system framework, and the left side to the right side of the figure comprises a patient end (patient terminal), a platform standard service layer (platform service module), a platform standard interface layer (platform interface module), an adaptation layer (adaptation module) and a hospital information system terminal HIS.

In some optional implementations of this embodiment, the patient request includes a number-reversing request, the communication information includes number-reversing information, and the interaction completion information includes number-reversing completion information; the platform service module is also used for responding to the received registration cancellation request and sending the number-returning information to the target hospital information system terminal; the target hospital information system terminal is also used for responding to the received number-returning information, executing the fee-returning operation and sending the fee-returning result to the platform service module; and the platform service module is also used for responding to the received refund result, increasing the number source number and generating the refund completion information.

In these optional implementation manners, the platform service module may send the number-refunding information, so that the target hospital information system terminal may execute the fee-refunding operation under the condition of receiving the number-refunding information, and further return the fee-refunding result. The refund operation here is the reverse of the deduction operation. Wherein, the reservation list refers to a registration list generated through reservation.

As shown in fig. 3c, a process of refunding the number is shown.

The realization modes can realize quick number-returning and fee-returning through an internet platform.

In some optional implementations of this embodiment, the patient request includes a cancellation request, the communication information includes registration cancellation information, and the interaction completion information includes cancellation completion information; the platform service module is also used for responding to the received registration cancellation request and sending registration cancellation information to the target hospital information system terminal, wherein the registration cancellation information indicates cancellation of appointment registration or cancellation of registration on the current day; the target hospital information system terminal is also used for generating a cancellation result for the registration cancellation information and feeding back the cancellation result to the platform service module; the platform service module is further configured to generate cancellation completion information in response to receiving the cancellation result.

In these optional implementation manners, the platform service module may send registration cancellation information to the target hospital information system terminal after receiving the registration cancellation request sent by the patient terminal, thereby implementing a registration cancellation procedure. In practice, the cancelled registration may be the current day registration or the reserved registration. The target hospital information system terminal can execute the cancellation operation aiming at the number indicated by the registration cancellation information to generate a cancellation result. The cancellation result is used to indicate that cancellation has been completed.

As shown in fig. 3d, the flow of registration cancellation is shown.

The implementation modes can realize the quick cancellation of appointment registration and current day registration on an Internet registration platform.

In some optional implementation manners of this embodiment, the platform service module is further configured to periodically send a visit information request to the target hospital information system terminal, where the visit information request is used to request at least one of the following visit information: the appointed date is the record of the out-patient visit, the record of the cancellation of the out-patient visit, the record of the emergent out-patient visit and the time period of the out-patient visit; and the target hospital information system terminal is also used for responding to the received clinic information request and returning clinic information to the platform service module.

In these alternative implementations, the platform services module may update the visit information periodically. Specifically, the platform service module may periodically obtain the visit information (i.e., scheduling information) from the target hospital information system terminal by sending the visit information request.

As shown in fig. 3e, a flow of acquiring the visit information is shown.

The optional implementation modes can acquire the information of the out-patient at regular time and update the information of the out-patient in the platform service module, so that the out-patient condition of the hospital can be known.

With further reference to FIG. 4, a flow 400 of one embodiment of an information processing method is shown. The process 400 is applied to a platform service module of a server, the server further comprises a platform interface module and an adaptation module, the server exists in an information processing system, the system further comprises hospital information system terminals, and the number of the adaptation modules is the same as that of the hospital information system terminals; the method comprises the following steps:

step 401, in response to a patient request including an identifier of a target hospital and received from a patient terminal, sending communication information to a target hospital information system terminal of the target hospital, wherein the platform service module and any hospital information system terminal perform communication interaction through the platform interface module and an adaptation module corresponding to any hospital information system terminal. And 402, receiving feedback information generated and returned by the target hospital information system terminal, and generating interaction completion information based on the feedback information.

The embodiment can set an adaptation module for each hospital information system terminal corresponding to each hospital instead of superposing the adaptation task to one adaptation module, so that under the condition of increasing hospitals, the service provided by each module can be relatively fixed, the increase of the calculation load of some modules due to the increase of the number of hospitals is avoided, the calculation efficiency of each module on the server is effectively ensured, and the efficiency of providing the service can be ensured.

In some optional implementations of this embodiment, in response to receiving a patient request of a patient terminal including an identifier of a target hospital, sending communication information to a target hospital information system terminal of the target hospital, including: responding to the received number selection request, and sending the verification request to the target hospital information system terminal; and the receiving the feedback information generated and returned by the target hospital information system terminal, and generating interaction completion information based on the feedback information, includes: and responding to the received verification result returned by the target hospital information system terminal, and generating number selection completion information based on the verification result.

In some optional implementations of this embodiment, the communication information includes a lock number request and a bid request; generating number selection completion information based on the verification result, including: in response to receiving a verification result, judging whether the number selection request indicates a current day number; responding to the number selection request to indicate the current day number, and sending a number locking request to the target hospital information system terminal; sending a price-marking request to the hospital information system terminal in response to receiving the lock number confirmation information sent by the hospital information system terminal; and generating number selection completion information in response to receiving the pricing confirmation information sent by the hospital information system terminal.

In some optional implementation manners of this embodiment, the generating number selection completion information based on the check result includes: responding to the number selection request without indicating the current day number, generating a reservation request, and sending the reservation request to the target hospital information system terminal; and deducting the number of the number sources aiming at the target hospital, and generating number selection completion information.

In some optional implementations of this embodiment, the method further includes: responding to the received registration confirmation information sent by the hospital information system terminal, judging whether the registration process of the hospital information system terminal is successfully executed, if the registration process is judged to be unsuccessfully executed, determining a preset step corresponding to the registration step which is unsuccessfully executed, and executing the preset step, wherein the registration step in the registration process comprises a registration confirmation step.

In some optional implementations of this embodiment, the method may further include: responding to the registration step of the execution failure as any one of the following steps, outputting prompt information corresponding to any one of the steps and executing a fee refunding step: a fee deduction operation step and a number fetching confirmation step.

In some optional implementations of this embodiment, the patient request includes a number-reversing request, the communication information includes number-reversing information, and the interaction completion information includes number-reversing completion information; the sending of the communication information to the target hospital information system terminal of the target hospital in response to receiving the patient request of the patient terminal including the identification of the target hospital comprises: in response to receiving a registration cancellation request, sending the number-returning information to the target hospital information system terminal; the generating of the interaction completion information based on the feedback information includes: and responding to the received refund result sent by the target hospital information system terminal, increasing the number source number, and generating the refund completion information.

In some optional implementations of this embodiment, the patient request includes a cancellation request, the communication information includes registration cancellation information, and the interaction completion information includes cancellation completion information; the above sending the communication information to the target hospital information system terminal of the target hospital in response to receiving the patient request including the identifier of the target hospital from the patient terminal includes: in response to receiving a registration cancellation request, sending registration cancellation information to the target hospital information system terminal, wherein the registration cancellation information indicates cancellation of appointment registration or cancellation of registration on the current day; the generating of the interaction completion information based on the feedback information includes: and generating cancellation completion information in response to receiving a cancellation result returned by the target hospital information system terminal.

In some optional implementations of this embodiment, the method further includes: periodically sending a visit information request to the target hospital information system terminal, wherein the visit information request is used for requesting at least one of the following visit information: the appointed date is the record of the out-patient visit, the record of the cancellation of the out-patient visit, the record of the emergent out-patient visit and the time period of the out-patient visit; and the target hospital information system terminal responds to the received visit information request and returns the visit information to the platform service module.

With further reference to fig. 5, as an implementation of the method shown in the above figures, the present disclosure provides an embodiment of an information processing apparatus, which corresponds to the method embodiment shown in fig. 4, and which may include the same or corresponding features or effects as the method embodiment shown in fig. 4, in addition to the features described below. The device can be applied to various electronic equipment.

As shown in fig. 5, the information processing apparatus 500 of this embodiment is applied to a platform service module of a server, the server further includes a platform interface module and an adaptation module, the server exists in an information processing system, the system further includes hospital information system terminals, and the number of the adaptation modules is the same as the number of the hospital information system terminals. The device includes: a first interaction unit 501 and a second interaction unit 502. The first interaction unit 501 is configured to, in response to a received patient request including an identifier of a target hospital from a patient terminal, send communication information to a target hospital information system terminal of the target hospital, where the platform service module and any hospital information system terminal perform communication interaction through the platform interface module and an adaptation module corresponding to the any hospital information system terminal; a second interaction unit 502 configured to receive feedback information generated and returned by the target hospital information system terminal, and generate interaction completion information based on the feedback information.

In this embodiment, specific processing of the first interaction unit 501 and the second interaction unit 502 of the information processing apparatus 500 and technical effects thereof can refer to the related descriptions of step 401 and step 402 in the corresponding embodiment of fig. 4, which are not repeated herein.

In some optional implementations of this embodiment, the first interaction unit is further configured to perform said sending the communication information to the target hospital information system terminal of the target hospital in response to receiving the patient request of the patient terminal including the identification of the target hospital as follows: responding to the received number selection request, and sending the verification request to the target hospital information system terminal; and the second interaction unit is further configured to perform the receiving of the feedback information generated and returned by the target hospital information system terminal, and based on the feedback information, generate interaction completion information as follows: and responding to the received verification result returned by the target hospital information system terminal, and generating number selection completion information based on the verification result.

In some optional implementations of this embodiment, the communication information includes a lock number request and a bid request; the second interaction unit is further configured to perform the generating of the number selection completion information based on the verification result as follows: in response to receiving a verification result, judging whether the number selection request indicates a current day number; responding to the number selection request to indicate the current day number, and sending a number locking request to the target hospital information system terminal; sending a price-marking request to the hospital information system terminal in response to receiving the lock number confirmation information sent by the hospital information system terminal; and generating number selection completion information in response to receiving the pricing confirmation information sent by the hospital information system terminal.

In some optional implementations of this embodiment, the second interacting unit is further configured to perform the generating the number selection completion information based on the checking result as follows: responding to the number selection request without indicating the current day number, generating a reservation request, and sending the reservation request to the target hospital information system terminal; and deducting the number of the number sources aiming at the target hospital, and generating number selection completion information.

In some optional implementations of this embodiment, the apparatus is further configured to: responding to the received registration confirmation information sent by the hospital information system terminal, judging whether the registration process of the hospital information system terminal is successfully executed, if the registration process is judged to be unsuccessfully executed, determining a preset step corresponding to the registration step which is unsuccessfully executed, and executing the preset step, wherein the registration step in the registration process comprises a registration confirmation step.

In some optional implementations of this embodiment, the apparatus is further configured to: responding to the registration step of the execution failure as any one of the following steps, outputting prompt information corresponding to any one of the steps and executing a fee refunding step: a fee deduction operation step and a number fetching confirmation step.

In some optional implementations of this embodiment, the patient request includes a number-reversing request, the communication information includes number-reversing information, and the interaction completion information includes number-reversing completion information; the first interaction unit is further configured to perform said sending of the communication information to the target hospital information system terminal of the target hospital in response to receiving the patient request of the patient terminal comprising the identification of the target hospital as follows: in response to receiving a registration cancellation request, sending the number-returning information to the target hospital information system terminal; the second interaction unit is further configured to perform the generating of the interaction completion information based on the feedback information as follows: and responding to the received refund result sent by the target hospital information system terminal, increasing the number source number, and generating the refund completion information.

In some optional implementations of this embodiment, the patient request includes a cancellation request, the communication information includes registration cancellation information, and the interaction completion information includes cancellation completion information; the first interaction unit is further configured to perform the above-described sending of the communication information to the target hospital information system terminal of the target hospital in response to receiving the patient request of the patient terminal including the identification of the target hospital as follows: in response to receiving a registration cancellation request, sending registration cancellation information to the target hospital information system terminal, wherein the registration cancellation information indicates cancellation of appointment registration or cancellation of registration on the current day; the second interaction unit is further configured to perform the above-mentioned generating the interaction completion information based on the feedback information as follows: and generating cancellation completion information in response to receiving a cancellation result returned by the target hospital information system terminal.

In some optional implementations of this embodiment, the apparatus is further configured to: periodically sending a visit information request to the target hospital information system terminal, wherein the visit information request is used for requesting at least one of the following visit information: the appointed date is the record of the out-patient visit, the record of the cancellation of the out-patient visit, the record of the emergent out-patient visit and the time period of the out-patient visit; and the target hospital information system terminal responds to the received visit information request and returns the visit information to the platform service module.

The present disclosure also provides an electronic device, a readable storage medium, and a computer program product according to embodiments of the present disclosure.

As shown in fig. 6, is a block diagram of an electronic device of an information processing method according to an embodiment of the present disclosure. Electronic devices are intended to represent various forms of digital computers, such as laptops, desktops, workstations, personal digital assistants, servers, blade servers, mainframes, and other appropriate computers. The electronic device may also represent various forms of mobile devices, such as personal digital processing, cellular phones, smart phones, wearable devices, and other similar computing devices. The components shown herein, their connections and relationships, and their functions, are meant to be examples only, and are not meant to limit implementations of the disclosure described and/or claimed herein.

As shown in fig. 6, the electronic apparatus includes: one or more processors 601, memory 602, and interfaces for connecting the various components, including a high-speed interface and a low-speed interface. The various components are interconnected using different buses and may be mounted on a common motherboard or in other manners as desired. The processor may process instructions for execution within the electronic device, including instructions stored in or on the memory to display graphical information of a GUI on an external input/output apparatus (such as a display device coupled to the interface). In other embodiments, multiple processors and/or multiple buses may be used, along with multiple memories and multiple memories, as desired. Also, multiple electronic devices may be connected, with each device providing portions of the necessary operations (e.g., as a server array, a group of blade servers, or a multi-processor system). In fig. 6, one processor 601 is taken as an example.

The memory 602 is a non-transitory computer readable storage medium provided by the present disclosure. Wherein the memory stores instructions executable by the at least one processor to cause the at least one processor to perform the information processing method provided by the present disclosure. The non-transitory computer-readable storage medium of the present disclosure stores computer instructions for causing a computer to execute the information processing method provided by the present disclosure.

The memory 602, which is a non-transitory computer readable storage medium, may be used to store non-transitory software programs, non-transitory computer executable programs, and modules, such as program instructions/modules corresponding to the information processing method in the embodiments of the present disclosure (for example, the first interaction unit 501 and the second interaction unit 502 shown in fig. 5). The processor 601 executes various functional applications of the server and data processing by running non-transitory software programs, instructions, and modules stored in the memory 602, that is, implements the information processing method in the above-described method embodiments.

The memory 602 may include a storage program area and a storage data area, wherein the storage program area may store an operating system, an application program required for at least one function; the storage data area may store data created according to use of the information processing electronic device, and the like. Further, the memory 602 may include high speed random access memory, and may also include non-transitory memory, such as at least one magnetic disk storage device, flash memory device, or other non-transitory solid state storage device. In some embodiments, memory 602 optionally includes memory located remotely from processor 601, which may be connected to information handling electronics via a network. Examples of such networks include, but are not limited to, the internet, intranets, local area networks, mobile communication networks, and combinations thereof.

The electronic device of the information processing method may further include: an input device 603 and an output device 604. The processor 601, the memory 602, the input device 603 and the output device 604 may be connected by a bus or other means, and fig. 6 illustrates the connection by a bus as an example.

The input device 603 may receive input numeric or character information and generate key signal inputs related to user settings and function control of the information processing electronic apparatus, such as a touch screen, a keypad, a mouse, a track pad, a touch pad, a pointing stick, one or more mouse buttons, a track ball, a joystick, or other input device. The output devices 604 may include a display device, auxiliary lighting devices (e.g., LEDs), and tactile feedback devices (e.g., vibrating motors), among others. The display device may include, but is not limited to, a Liquid Crystal Display (LCD), a Light Emitting Diode (LED) display, and a plasma display. In some implementations, the display device can be a touch screen.

Various implementations of the systems and techniques described here can be realized in digital electronic circuitry, integrated circuitry, application specific ASICs (application specific integrated circuits), computer hardware, firmware, software, and/or combinations thereof. These various embodiments may include: implemented in one or more computer programs that are executable and/or interpretable on a programmable system including at least one programmable processor, which may be special or general purpose, receiving data and instructions from, and transmitting data and instructions to, a storage system, at least one input device, and at least one output device.

These computer programs (also known as programs, software applications, or code) include machine instructions for a programmable processor, and may be implemented using high-level procedural and/or object-oriented programming languages, and/or assembly/machine languages. As used herein, the terms "machine-readable medium" and "computer-readable medium" refer to any computer program product, apparatus, and/or device (e.g., magnetic discs, optical disks, memory, Programmable Logic Devices (PLDs)) used to provide machine instructions and/or data to a programmable processor, including a machine-readable medium that receives machine instructions as a machine-readable signal. The term "machine-readable signal" refers to any signal used to provide machine instructions and/or data to a programmable processor.

To provide for interaction with a user, the systems and techniques described here can be implemented on a computer having: a display device (e.g., a CRT (cathode ray tube) or LCD (liquid crystal display) monitor) for displaying information to a user; and a keyboard and a pointing device (e.g., a mouse or a trackball) by which a user can provide input to the computer. Other kinds of devices may also be used to provide for interaction with a user; for example, feedback provided to the user can be any form of sensory feedback (e.g., visual feedback, auditory feedback, or tactile feedback); and input from the user may be received in any form, including acoustic, speech, or tactile input.

The systems and techniques described here can be implemented in a computing system that includes a back-end component (e.g., as a data server), or that includes a middleware component (e.g., an application server), or that includes a front-end component (e.g., a user computer having a graphical user interface or a web browser through which a user can interact with an implementation of the systems and techniques described here), or any combination of such back-end, middleware, or front-end components. The components of the system can be interconnected by any form or medium of digital data communication (e.g., a communication network). Examples of communication networks include: local Area Networks (LANs), Wide Area Networks (WANs), and the Internet.

The computer system may include clients and servers. A client and server are generally remote from each other and typically interact through a communication network. The relationship of client and server arises by virtue of computer programs running on the respective computers and having a client-server relationship to each other. The Server may be a cloud Server, which is also called a cloud computing Server or a cloud host, and is a host product in a cloud computing service system, so as to solve the defects of high management difficulty and weak service extensibility in a traditional physical host and a VPS service ("Virtual Private Server", or "VPS" for short). The server may also be a server of a distributed system, or a server incorporating a blockchain.

The flowchart and block diagrams in the figures illustrate the architecture, functionality, and operation of possible implementations of systems, methods and computer program products according to various embodiments of the present disclosure. In this regard, each block in the flowchart or block diagrams may represent a module, segment, or portion of code, which comprises one or more executable instructions for implementing the specified logical function(s). It should also be noted that, in some alternative implementations, the functions noted in the block may occur out of the order noted in the figures. For example, two blocks shown in succession may, in fact, be executed substantially concurrently, or the blocks may sometimes be executed in the reverse order, depending upon the functionality involved. It will also be noted that each block of the block diagrams and/or flowchart illustration, and combinations of blocks in the block diagrams and/or flowchart illustration, can be implemented by special purpose hardware-based systems which perform the specified functions or acts, or combinations of special purpose hardware and computer instructions.

The units described in the embodiments of the present disclosure may be implemented by software or hardware. The described units may also be provided in a processor, and may be described as: a processor includes a first interaction unit and a second interaction unit. The names of these units do not in some cases form a limitation to the unit itself, and for example, the second interaction unit may also be described as a "unit that generates interaction completion information based on feedback information".

As another aspect, the present disclosure also provides a computer-readable medium, which may be contained in the apparatus described in the above embodiments; or may be present separately and not assembled into the device. The computer readable medium carries one or more programs which, when executed by the apparatus, cause the apparatus to: responding to a received patient request including a target hospital identifier of a patient terminal, and sending communication information to a target hospital information system terminal of the target hospital, wherein the platform service module and any hospital information system terminal are in communication interaction through the platform interface module and an adaptation module corresponding to any hospital information system terminal; and receiving feedback information generated and returned by the target hospital information system terminal, and generating interaction completion information based on the feedback information.

The foregoing description is only exemplary of the preferred embodiments of the disclosure and is illustrative of the principles of the technology employed. It will be appreciated by those skilled in the art that the scope of the invention in the present disclosure is not limited to the specific combination of the above-mentioned features, but also encompasses other embodiments in which any combination of the above-mentioned features or their equivalents is possible without departing from the inventive concept as defined above. For example, the above features and (but not limited to) the features disclosed in this disclosure having similar functions are replaced with each other to form the technical solution.

Claims (15)

1. An information processing system comprises a server and hospital information system terminals, wherein the server comprises a platform service module, a platform interface module and adaptation modules, and the number of the adaptation modules is the same as that of the hospital information system terminals;

the platform service module is used for responding to a patient request which is received by a patient terminal and comprises an identification of a target hospital and sending communication information to a target hospital information system terminal of the target hospital, wherein the platform service module and any hospital information system terminal are in communication interaction through the platform interface module and an adaptation module corresponding to any hospital information system terminal;

the target hospital information system terminal is used for generating feedback information for the communication information and returning the feedback information to the platform service module;

and the platform service module is also used for generating interaction completion information based on the feedback information.

2. The system of claim 1, wherein different modules are disposed on different electronic devices;

the platform interface module is used for searching interface information corresponding to an adaptation module corresponding to the target hospital information system terminal in response to receiving the communication information sent by the platform service module, and sending the interface information and the communication information to the adaptation module, wherein the platform interface module has interface information corresponding to each hospital information system terminal;

the adaptation module is used for processing the communication information by using the interface information and sending the processed communication information to the target hospital information system terminal.

3. The system of claim 2, wherein the interface information includes an interface parameter specification and an IP address;

the platform interface module is also used for responding to the hospital information system terminal to be added and receiving the interface information associated with the adaptation module corresponding to the hospital information system terminal to be added.

4. The system of claim 1, wherein the patient request comprises a number selection request, the communication information comprises a verification request, and the interaction completion information comprises number selection completion information;

the platform service module is also used for responding to the received number selection request and sending the verification request to the target hospital information system terminal;

the target hospital information system terminal is used for checking whether the patient corresponding to the patient terminal has the number selection qualification or not according to the checking request and feeding back the checking result to the platform service module;

and the platform service module is also used for responding to the received verification result and generating number selection completion information based on the verification result.

5. The system of claim 4, wherein the communication information includes a lock number request and a bid request;

the platform service module is further configured to determine whether the number selection request indicates the current day number in response to receiving the verification result; responding to the number selection request to indicate the current day number, and sending a number locking request to the target hospital information system terminal; sending a price-marking request to the hospital information system terminal in response to receiving the lock number confirmation information returned by the hospital information system terminal; and generating number selection completion information in response to receiving the pricing confirmation information sent by the hospital information system terminal.

6. The system of claim 4, wherein,

the platform service module is also used for responding to the number selection request without indicating the current day number, generating an appointment request and sending the appointment request to the target hospital information system terminal;

the target hospital information system terminal is also used for responding to the received reservation request, generating reservation feedback information and returning the reservation feedback information to the platform service module;

and the platform service module is also used for deducting the number of the number sources aiming at the target hospital and generating number selection completion information in response to the received reservation feedback information.

7. The system of one of claims 1-6,

the platform service module is also used for responding to the received payment completion information and sending a registration completion instruction to the platform interface module;

the platform interface module also sends a fee deduction instruction to the target hospital information system terminal in response to receiving the registration completion instruction;

the target hospital information system terminal is also used for responding to the received fee deduction instruction, carrying out fee deduction operation, carrying out a number taking confirmation step and generating number taking confirmation information;

the platform service module is further configured to determine whether the registration process of the hospital information system terminal is successfully executed in response to receiving the registration confirmation information sent by the hospital information system terminal, determine a preset step corresponding to the registration step that is failed to be executed if it is determined that the registration process is failed to be executed, and execute the preset step, where the registration step in the registration process includes a registration confirmation step.

8. The system of claim 7, wherein,

the platform service module is further configured to, in response to the step of performing the failed registration being any one of the following steps, output a prompt message corresponding to the step and perform a step of returning the fee:

a fee deduction operation step and a number fetching confirmation step.

9. The system of claim 1, wherein the patient request comprises a number-sign-back request, the communication information comprises number-sign-back information, and the interaction completion information comprises number-sign-back completion information;

the platform service module is also used for responding to the received registration cancellation request and sending the number-returning information to the target hospital information system terminal;

the target hospital information system terminal is also used for responding to the received number-returning information, executing the fee-returning operation and sending the fee-returning result to the platform service module;

and the platform service module is also used for responding to the received refund result, increasing the number source number and generating the refund completion information.

10. The system of claim 1, wherein the patient request comprises a cancel request, the communication information comprises registration cancel information, and the interaction complete information comprises cancel complete information;

the platform service module is also used for responding to the received registration cancellation request and sending registration cancellation information to the target hospital information system terminal, wherein the registration cancellation information indicates cancellation of appointment registration or cancellation of registration on the current day;

the target hospital information system terminal is also used for generating a cancellation result for the registration cancellation information and feeding back the cancellation result to the platform service module;

the platform service module is further configured to generate cancellation completion information in response to receiving the cancellation result.

11. The system of claim 1, wherein,

the platform service module is further configured to periodically send a visit information request to the target hospital information system terminal, where the visit information request is used to request at least one of the following visit information: the appointed date is the record of the out-patient visit, the record of the cancellation of the out-patient visit, the record of the emergent out-patient visit and the time period of the out-patient visit;

and the target hospital information system terminal is also used for responding to the received clinic information request and returning clinic information to the platform service module.

12. An information processing method is applied to a platform business module of a server, the server also comprises a platform interface module and an adaptation module, the server exists in an information processing system, the system also comprises hospital information system terminals, and the number of the adaptation modules is the same as that of the hospital information system terminals;

the method comprises the following steps:

responding to a received patient request including a target hospital identifier of a patient terminal, and sending communication information to a target hospital information system terminal of the target hospital, wherein the platform service module and any hospital information system terminal are in communication interaction through the platform interface module and an adaptation module corresponding to any hospital information system terminal;

and receiving feedback information generated and returned by the target hospital information system terminal, and generating interaction completion information based on the feedback information.

13. An information processing device is applied to a platform business module of a server, the server further comprises a platform interface module and an adaptation module, the server exists in an information processing system, the system further comprises hospital information system terminals, and the number of the adaptation modules is the same as that of the hospital information system terminals;

the device comprises:

the system comprises a first interaction unit, a second interaction unit and a third interaction unit, wherein the first interaction unit is configured to respond to a patient request which is received from a patient terminal and comprises an identification of a target hospital and send communication information to a target hospital information system terminal of the target hospital, and the platform service module and any hospital information system terminal are in communication interaction through the platform interface module and an adaptation module corresponding to any hospital information system terminal;

and the second interaction unit is configured to receive feedback information generated and returned by the target hospital information system terminal and generate interaction completion information based on the feedback information.

14. An electronic device, comprising:

at least one processor; and

a memory communicatively coupled to the at least one processor; wherein,

the memory stores instructions executable by the at least one processor to enable the at least one processor to perform the method of claim 12.

15. A non-transitory computer readable storage medium having stored thereon computer instructions for causing the computer to perform the method of claim 12.

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