CN113257395A - Hospitalization service response method and device and hospitalization service robot - Google Patents
Hospitalization service response method and device and hospitalization service robot Download PDFInfo
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- CN113257395A CN113257395A CN202110469343.2A CN202110469343A CN113257395A CN 113257395 A CN113257395 A CN 113257395A CN 202110469343 A CN202110469343 A CN 202110469343A CN 113257395 A CN113257395 A CN 113257395A
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- G—PHYSICS
- G16—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR SPECIFIC APPLICATION FIELDS
- G16H—HEALTHCARE INFORMATICS, i.e. INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR THE HANDLING OR PROCESSING OF MEDICAL OR HEALTHCARE DATA
- G16H40/00—ICT specially adapted for the management or administration of healthcare resources or facilities; ICT specially adapted for the management or operation of medical equipment or devices
- G16H40/20—ICT specially adapted for the management or administration of healthcare resources or facilities; ICT specially adapted for the management or operation of medical equipment or devices for the management or administration of healthcare resources or facilities, e.g. managing hospital staff or surgery rooms
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- G—PHYSICS
- G16—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR SPECIFIC APPLICATION FIELDS
- G16H—HEALTHCARE INFORMATICS, i.e. INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR THE HANDLING OR PROCESSING OF MEDICAL OR HEALTHCARE DATA
- G16H10/00—ICT specially adapted for the handling or processing of patient-related medical or healthcare data
- G16H10/60—ICT specially adapted for the handling or processing of patient-related medical or healthcare data for patient-specific data, e.g. for electronic patient records
Abstract
The application provides a response method and device for hospitalization service and a hospitalization service robot, and automatic reception is implemented for a user by introducing the hospitalization service robot, so that occupation of medical personnel can be reduced to a certain extent, and labor cost of a hospital department is reduced. The method comprises the following steps: the hospitalization service robot acquires hospitalization service data initiated by a user, the hospitalization service data describe service content of hospitalization service of the user, the hospitalization service data further comprise general data and special data, the general data comprise health knowledge, hospital consultation and inquiry navigation, and the special data comprise suffered diseases, cautionary matters, medication guidance and main doctors; the hospitalization service robot determines the current position and the target position of the user within the position range of the hospital according to the hospitalization service data; the hospitalization service robot follows a preset electronic map of the department of living, walks to the current position, and walks to the target position along with the user, so that response of hospitalization service is completed.
Description
Technical Field
The application relates to the field of robots, in particular to a hospitalization service response method and device and a hospitalization service robot.
Background
In hospitals, a large amount of work exists and timely response is needed, and particularly in the department of living, the urgency of the working time of medical staff is more obvious for some patients suffering from special conditions, such as sudden symptoms, and the time of the medical staff is more precious.
The admission and discharge notice of the current patient is contacted and exchanged with the patient face to face by the nurse, and the nurse does many repeated loaded down with trivial details works for this reason every day, obviously, this kind of manual operation has taken medical personnel's time not a few, and the human cost is higher.
Disclosure of Invention
The application provides a response method and device for hospitalization service and a hospitalization service robot, and automatic reception is implemented for a user by introducing the hospitalization service robot, so that occupation of medical personnel can be reduced to a certain extent, and labor cost of a hospital department is reduced.
In a first aspect, the present application provides a response method for hospitalization, the method comprising:
the hospitalization service robot acquires hospitalization service data initiated by a user, the hospitalization service robot is a robot configured in an academy of a hospital, the hospitalization service data describe service content of hospitalization service of the user, the hospitalization service data comprise general data and special data, the general data comprise health knowledge, hospital consultation and route-asking navigation, and the special data comprise diseases, cautions, medication guidance and main doctors;
the hospitalization service robot determines the current position and the target position of the user within the position range of the hospital according to the hospitalization service data;
the hospitalization service robot follows a preset electronic map of the department of living, walks to the current position, and walks to the target position along with the user, so that response of hospitalization service is completed.
With reference to the first aspect of the present application, in a first possible implementation manner of the first aspect of the present application, the acquiring, by a hospitalization service robot, hospitalization service data initiated by a user includes:
the hospitalization service robot extracts user-initiated hospitalization service data from an online system of the institution, the hospitalization service data being registered by the online system of the user.
With reference to the first aspect of the present application, in a second possible implementation manner of the first aspect of the present application, the acquiring, by a hospitalization service robot, hospitalization service data initiated by a user includes:
the hospitalization service robot extracts hospitalization service data from a touch operation initiated by a user through a touch screen, a hospitalization service order recorded by a camera or a voice instruction acquired through voice interaction.
With reference to the first aspect of the present application, in a third possible implementation manner of the first aspect of the present application, before the hospitalization service robot follows a preset electronic map of an institution, walks to the current position, and accompanies the user to walk to the destination position, and completes a response of hospitalization service, the method further includes:
after the hospitalization service robot is deployed in the hospital department, a mapping function is triggered, the robot walks in the position range of the hospital department, meanwhile, walking records are recorded, and an SLAM map is established according to the walking records and serves as an electronic map of the hospital department.
With reference to the first aspect of the present application, in a fourth possible implementation manner of the first aspect of the present application, the method further includes:
the hospitalization service robot receives query data input by a user through voice interaction;
the hospitalization service robot queries from the general database and the personal database of the user to obtain matching data according to the query data;
the hospitalization service robot outputs the matching data to the user as feedback of the query data.
With reference to the first aspect of the present application, in a fifth possible implementation manner of the first aspect of the present application, before the hospitalization service robot follows a preset electronic map of an institution, walks to the current position, and accompanies the user to walk to the destination position, and completes a response of hospitalization service, the method further includes:
the hospitalization service robot collects physiological data related to hospitalization service data from a user;
and when the physiological data meet the requirement range of the hospitalization service data, walking to the current position according to a preset electronic map of the department of living, and completing the response of the hospitalization service along with the walking of the user to the target position.
With reference to the first aspect of the present application, in a sixth possible implementation manner of the first aspect of the present application, the hospitalization service specifically includes an admission service or an discharge service, and the destination location includes a ward or a service desk.
In a second aspect, the present application provides a hospitalization response apparatus, comprising:
the system comprises an acquisition unit, a management unit and a management unit, wherein the acquisition unit is used for acquiring hospitalization service data initiated by a user, the hospitalization service robot is a robot configured in an academy of a hospital, the hospitalization service data describes service content of hospitalization service of the user, the hospitalization service data comprises general data and special data, the general data comprises health knowledge, hospital consultation and inquiry navigation, and the special data comprises diseases, cautionary matters, medication guidance and main doctors;
the determining unit is used for determining the current position and the target position of the user in the position range of the hospital according to the hospitalization service data;
and the walking unit is used for walking to the current position according to a preset electronic map of the courtyard, and completing the response of hospitalization service along with the walking of the user to the target position.
With reference to the second aspect of the present application, in a first possible implementation manner of the second aspect of the present application, the obtaining unit is specifically configured to:
user-initiated hospitalization service data is extracted from an online system of a hospital department, the hospitalization service data being registered by the online system of the user.
With reference to the second aspect of the present application, in a second possible implementation manner of the second aspect of the present application, the obtaining unit is specifically configured to:
the hospitalization service data are extracted from a touch operation initiated by a user on a touch screen, a hospitalization service order recorded by a camera or a voice instruction acquired through voice interaction.
With reference to the second aspect of the present application, in a third possible implementation manner of the second aspect of the present application, the apparatus further includes a mapping unit, configured to:
after the hospitalization service robot is deployed in the hospital department, a mapping function is triggered, the robot walks in the position range of the hospital department, meanwhile, walking records are recorded, and an SLAM map is established according to the walking records and serves as an electronic map of the hospital department.
With reference to the second aspect of the present application, in a fourth possible implementation manner of the second aspect of the present application, the apparatus further includes a query unit, configured to:
receiving query data input by a user through voice interaction;
according to the query data, obtaining matching data by querying from the general database and the personal database of the user;
and outputting the matched data to the user as feedback of the query data.
With reference to the second aspect of the present application, in a fifth possible implementation manner of the second aspect of the present application, the apparatus further includes a collecting unit, configured to:
acquiring physiological data related to hospitalization service data from a user;
and when the physiological data meet the requirement range of the hospitalization service data, walking to the current position according to a preset electronic map of the department of living, and completing the response of the hospitalization service along with the walking of the user to the target position.
With reference to the second aspect of the present application, in a sixth possible implementation manner of the second aspect of the present application, the hospitalization service specifically includes an admission service or an discharge service, and the destination location includes a ward or a service desk.
In a third aspect, the present application provides an hospitalization service robot, including a control module and a storage module, where the control module calls an instruction of the storage module to execute the method provided in the first aspect of the present application or any possible implementation manner of the first aspect of the present application.
In a fourth aspect, the present application provides a storage module, where the storage module stores instructions, and the instructions are suitable for being loaded by a control module to perform the method provided in the first aspect of the present application or any possible implementation manner of the first aspect of the present application.
From the above, the present application has the following advantageous effects:
aiming at the hospitalization work of the hospital, the hospitalization service robot is introduced to obtain hospitalization service data initiated by a user, the current position and the target position of the user are determined in the position range of the hospital according to the service content of the hospitalization service of the user described by the hospitalization service data, the user can walk to the current position according to a preset electronic map of the hospital, the user walks to the target position along with the walking of the user, and the response of the hospitalization service is completed, in the process, the automatic hospitalization work of zero medical care personnel is realized, for the user who has low hospitalization requirement on the medical care personnel or is expected to realize autonomous hospitalization service treatment in practical application, obviously, the time for waiting the medical care personnel and communicating with the hospital personnel can be saved, the occupation of the medical care personnel for a certain time is reduced to a certain extent, and under the condition of meeting the basic hospitalization requirement, the labor cost of the hospital is reduced.
Drawings
In order to more clearly illustrate the technical solutions in the embodiments of the present application, the drawings needed to be used in the description of the embodiments are briefly introduced below, and it is obvious that the drawings in the following description are only some embodiments of the present application, and it is obvious for those skilled in the art to obtain other drawings based on these drawings without creative efforts.
FIG. 1 is a schematic flow chart of a response method for hospitalization of the present application;
FIG. 2 is a schematic diagram of a hospital response device according to the present application;
fig. 3 is a schematic structural diagram of the hospitalization robot according to the present application.
Detailed Description
The technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application, and it is obvious that the described embodiments are only a part of the embodiments of the present application, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present application.
The terms "first," "second," and the like in the description and in the claims of the present application and in the above-described drawings are used for distinguishing between similar elements and not necessarily for describing a particular sequential or chronological order. It will be appreciated that the data so used may be interchanged under appropriate circumstances such that the embodiments described herein may be practiced otherwise than as specifically illustrated or described herein. Moreover, the terms "comprises," "comprising," and any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, system, article, or apparatus that comprises a list of steps or modules is not necessarily limited to those steps or modules explicitly listed, but may include other steps or modules not expressly listed or inherent to such process, method, article, or apparatus. The naming or numbering of the steps appearing in the present application does not mean that the steps in the method flow have to be executed in the chronological/logical order indicated by the naming or numbering, and the named or numbered process steps may be executed in a modified order depending on the technical purpose to be achieved, as long as the same or similar technical effects are achieved.
The division of the modules presented in this application is a logical division, and in practical applications, there may be another division, for example, multiple modules may be combined or integrated into another system, or some features may be omitted, or not executed, and in addition, the shown or discussed coupling or direct coupling or communication connection between each other may be through some interfaces, and the indirect coupling or communication connection between the modules may be in an electrical or other similar form, which is not limited in this application. The modules or sub-modules described as separate components may or may not be physically separated, may or may not be physical modules, or may be distributed in a plurality of circuit modules, and some or all of the modules may be selected according to actual needs to achieve the purpose of the present disclosure.
Before describing the response method of hospitalization provided by the present application, the background to which the present application relates will be described first.
The application provides a response method, device and storage module of hospitalization service, can be applied to the robot in hospital, implement automatic reception to the user, consequently can reduce to a certain extent and occupy medical personnel, reduce the human cost of hospital department of living in hospital.
The implementation subject of the hospitalization response method can be an hospitalization response device or an hospitalization robot integrated with the device. The hospital service responding device can be realized in a hardware or software mode.
Next, a response method of the hospitalization service provided by the present application is described.
First, referring to fig. 1, fig. 1 shows a flowchart of a response method for hospitalization service provided by the present application, which may specifically include the following steps:
step S101, the hospitalization service robot acquires hospitalization service data initiated by a user, the hospitalization service robot is a robot configured in a hospital department, the hospitalization service data describe service content of hospitalization service of the user, the hospitalization service data comprise general data and special data, the general data comprise health knowledge, hospital consultation and route-asking navigation, and the special data comprise diseases, cautionary matters, medication guidance and main doctors;
step S102, the hospitalization service robot determines the current position and the target position of the user in the position range of the hospital department according to the hospitalization service data;
and S103, the hospitalization service robot follows a preset electronic map of the hospital department, walks to the current position, and completes the response of hospitalization service along with the walking of the user to the target position.
As can be seen from the embodiment shown in fig. 1, for the hospitalization work of the hospital department, the present application introduces the hospitalization service robot, the hospitalization service robot acquires hospitalization service data initiated by the user, and determines the current position and the destination position of the user within the position range of the hospital department according to the service content of the hospitalization service of the user described by the hospitalization service data, and the user can walk to the current position according to the preset electronic map of the hospital department and complete the response of the hospitalization service along with the walking of the user to the destination position, in this process, the automatic hospitalization work of zero medical care personnel is realized, for the user who has lower hospitalization requirement for the medical care personnel in practical application or desires to realize the autonomous hospitalization service treatment, obviously, the time for waiting the medical care personnel and communicating with the hospital personnel can be saved, and the occupation of the medical care personnel for a certain time is reduced to a certain extent, therefore, the labor cost of the hospital is reduced under the condition of meeting the basic reception requirements.
The steps of the embodiment shown in fig. 1 and the possible implementation manner thereof in practical applications are described in detail below.
In this application, service robot in hospital, its external shape and internal component can adjust along with actual need, can satisfy this application data processing and walking basic demand and practical application can.
For example, for the external shape, a smooth surface design may be used as much as possible to avoid rubbing between the hospitalization robot and the person.
Of course, in practical applications, the application may preferentially or additionally plan a preferential or dedicated walking space (which may be understood as a range of walking trajectories) for the hospitalization robot in the hospital, so that the hospitalization robot can efficiently, stably and safely complete the hospitalization service related to the application in the walking space.
The hospitalization service, or hospitalization service, of the hospital may be a hospitalization service with low requirement for medical care personnel's hospitalization, or an hospitalization service which is open for the user and can be handled autonomously, and obviously, the hospitalization service has low urgency in time, so that the response of the hospitalization service can be transferred from the medical care personnel to the hospitalization service robot for handling.
For example, the hospitalization service related to the present application may specifically be an admission service or a discharge service, and for the admission service or the discharge service, in practical applications, during the walking process related to the hospitalization service robot in the present application, the location that can be related to within the range of the location of the hospital department includes a ward or a reception desk, so as to achieve the purpose of navigation, accompany and guide the user to the destination, and complete the response of the present reception service.
In response to the hospitalization service, the hospitalization robot starts with the user-initiated hospitalization service data.
From this data processing, it can be seen that, for the hospitalization service delivery scenario provided by the present application, the user-centric approach is still highly available, i.e. triggered by the user, so that, for the user, there is a high degree of choice to freely select whether to complete the hospitalization service and the delivery service required by the user through the hospitalization service robot.
The hospitalization service data, which describes the service content of the hospitalization service of the user, may include general data including health knowledge, hospital consultation, route-asking navigation, etc., and specific data including affected diseases, cautionary matters, medication guidance, attending doctors, etc.
The hospitalization data acquisition mainly includes two types of acquisition modes.
First class, on-line acquisition
The hospitalization service robot may extract user-initiated hospitalization service data from an online system of the institution, the hospitalization service data being registered by the user online system.
For example, a user may scan a posted two-dimensional code through a smartphone (configured with a camera), access an online system configured by a living department for the application, or access a registration module updated and expanded by the living department for the application on the basis of an original online system, and register hospitalization service data required by the current automatic reception.
Taking the scene of hospitalizing as an example, when the condition of an illness of the user is lighter, the user can select to independently complete the hospitalizing service, can walk to the hospitalizing service robot deployed at the department of the hospitalizing department, scan the two-dimensional code posted on the body of the hospitalizing service robot, register the hospitalizing service data, and when the registration is completed, the hospitalizing service robot completes the acquisition of the hospitalizing service data initiated by the user, and starts to trigger the subsequent hospitalizing work.
Taking the discharge scene as an example, when the user finishes the treatment of the state of an illness and can prepare for discharge, the two-dimensional code posted in a ward and at a sickbed can be scanned, the hospitalization service data can be registered or updated, and when the hospitalization service robot acquires the hospitalization service data from the online system, the response work of the discharge service can be triggered, the user walks to the user in the ward to guide the discharge of the user.
Under the first type of acquisition mode, obviously, the short-distance contact between the user at the earlier stage and the hospitalization service robot can be avoided as much as possible, the long-distance acquisition effect is realized, the application flexibility is improved, the gathering possibility of the user can be reduced to a certain extent, and the spreading risk of some infectious diseases is reduced.
Second, offline acquisition
The hospitalization service robot can extract hospitalization service data from a touch operation initiated by a user on a touch screen, a hospitalization service order entered by a camera, or a voice instruction acquired through voice interaction.
It can be understood that the hospitalization service robot can also acquire hospitalization service data offline in a man-machine interaction mode.
Typically, the filling and acquisition of hospitalization service data can be completed through touch operation on a touch screen under the condition of combining a display function and a touch function;
or the hospitalization data included in the order is read in a character recognition mode in an image recognition technology by scanning a previously issued hospitalization service order, or the hospitalization data corresponding to the order identifier is called from the online system by scanning the order identifier (for example, a paper barcode, a barcode of an electronic hospitalization service order displayed by a smart phone) of the hospitalization service order.
Or voice instructions of the user can be acquired through voice interaction, and the extraction of the hospitalization service data is completed through voice recognition.
Taking the admission scene as an example, when the condition of a patient is light, the patient can select to independently complete the hospitalizing service, can walk to the hospitalizing service robot deployed at the department of the hospitalizing department, and registers hospitalizing service data through the man-machine interaction function configured by the hospitalizing robot, such as the touch operation, the image recognition and the voice instruction, when the registration is completed, the hospitalizing service robot completes the acquisition of the hospitalizing service data initiated by the patient and starts to trigger subsequent hospitalizing work.
In the three types of acquisition modes, compared with the touch operation, the image recognition and the voice instruction have the obvious characteristic of reducing the actual contact between the user and the hospitalization robot to a certain extent, particularly the voice instruction can further pull the distance between the user and the hospitalization robot, so that in the practical application, the transmission risk caused by the fact that some hospitalization robots carry infection sources can be reduced.
It can be seen from this that, the hospitalization service response mechanism based on the hospitalization service robot proposed in the present application is completed by the hospitalization service robot under the condition of zero medical care personnel, and based on the characteristic that the hospitalization service robot is easy to sterilize, so that the spread of diseases in the hospital can be reduced, that is, under the condition of reducing personnel contact, the possibility that the infection sources of relevant bacteria, viruses, etc. are spread through the flow of medical care personnel and users can be further avoided, and therefore, the mechanism is more suitable for application scenarios with high-intensity sterilization requirements, such as isolation treatment sites of certain virus infected personnel.
After the hospitalization service data of the user is obtained, the current position and the target position of the user can be determined within the position range of the hospital department according to the service content of the hospitalization service of the user described by the hospitalization service data.
In the hospitalization service data, the current position and the destination position of the user may be directly represented, or the current position and the destination position of the user may be indirectly represented, for example, a number of doors of an institution, a number of reception desks of the institution, a number of wards of the institution, or even a number of beds of the institution.
And after the current position and the target position of the user are determined, the navigation work related to the reception service of the application can be started.
Namely, the user can walk to the current position of the user according to a preset electronic map of the courtyard, and complete the response of hospitalization service along with the walking of the user to the target position.
Obviously, the robot has a walking device, such as a walking device with a walking mode of rolling pulleys, caterpillar bands, crawling and the like, and can conveniently, stably and safely finish walking in the courtyard.
In some application scenarios, during walking, the hospitalization service robot may further scan surrounding people through a camera configured in the hospitalization service robot, and adjust a corresponding walking state under the condition of avoiding touching other people, wherein the robot walking trajectory may be self-adjusted based on prediction of the walking trajectory of the people.
Of course, the user who is currently followed can be identified through the camera configured on the mobile terminal, and the walking speed or the walking track can be adjusted, so that the user is prevented from being lost. If the user is far away from or disappears, the user can be waited in place or a reminder can be sent out.
As a basis of the navigation, the hospitalization service robot is configured with an electronic map of the department of living, which may be a pre-imported product electronic map or an electronic map created by the hospitalization service robot.
In contrast, if the electronic map is obtained by the autonomous mapping of the hospitalization service robot, the electronic map obviously has higher matching performance, so that the navigation work can be better completed according to the electronic map.
Namely, after the hospitalization service robot is deployed in the hospital department, the Mapping function of the hospitalization service robot can be triggered in a manual triggering mode or an online system automatic triggering mode, when the hospitalization service robot walks in the position range of the hospital department according to walking modes such as random walking in the Mapping function, the walking records are recorded, And an instant positioning And Mapping (SLAM) map is established according to the walking records And serves as an electronic map of the hospital department.
As another practical application, the hospitalization service robot may further be configured with a query function, and typically, taking voice query as an example, the hospitalization service robot may be configured with components such as a sound pickup or a speaker, so as to provide hardware support for voice query and voice interaction.
Therefore, the hospitalization service robot can receive query data input by a user through voice interaction, obtain matched data from the universal database and the personal database of the user according to the query data, and output the matched data to the user to serve as feedback of the query data.
Corresponding to the query scene, the general database stores the general data which can be used as the basis of the query, such as health knowledge, hospital consultation, inquiry navigation and the like; the personal database can be established for the user, and the stored personal private data of the user, such as the affected diseases, cautions, medication instructions, attending doctors, etc., are private.
Besides voice query, query and response can be performed through touch operation of a touch screen, scanning operation of an image and display of the image.
The hospital service robot can provide inquiry and simultaneously provide a function of acquiring physiological data of a user to promote disease diagnosis or hospitalization service, can judge whether the physiological data meet the requirement range of the hospitalization service data after acquiring the physiological data related to the hospitalization service data from the user, and triggers and follows a preset hospital department electronic map to walk to the current position and accompany the user to walk to the target position to complete the response of the hospitalization service when the physiological data meet the requirement range of the hospitalization service data.
Taking the discharge service as an example, before discharging, verification of some physiological indexes, such as body temperature, heartbeat, blood oxygen, wound healing degree, and the like, may be involved, and after finally determining that the physiological indexes of discharging are satisfied, it may be determined to guide the user to handle the discharging procedure, or to guide the user to walk to the gate for discharging through the discharging procedure, and the like.
Specifically, the physiological data may be adjusted according to the collection function configured by the hospitalization service robot and the data that the user needs to collect currently, which is not limited herein.
It should be understood that the above-mentioned query and the acquisition of physiological data may also be included in the acquisition process of the hospitalization data, or may be a route for acquiring the hospitalization data.
It is understood that, in the above, the hospitalization service robot may also relate to the functions of image recognition, voice recognition or data analysis, which in practical applications may be specifically realized by a neural network model configured on the hospitalization service robot.
It can be understood that the neural network model is used for realizing Artificial Intelligence (AI), and performing preset image recognition, voice recognition, even data analysis and other work through data processing of the neural network.
In the training process of the neural network models, the data of the types such as images, voice data or data analysis results, which are manually marked with identification results in advance, can be input into the initial model for forward propagation, after the models output the identification results through data processing, loss functions can be calculated according to the output identification results and the marked identification results, then backward propagation is carried out, parameters of the models are optimized, and therefore training of the models can be completed after training requirements such as preset training times, training time, identification precision and the like, and the identification models which can be put into practical application are obtained and used for identifying the data such as the images and the voice data.
The neural network model can be different types of models such as a YOLOv3 model, a ResNet model, an R-CNN model, a Fast R-CNN model, a Mask R-CNN model, an SSD model and the like.
Furthermore, it is understood that the hospitalization robot referred to in the present application, besides being a robot working independently, may include an online part and an offline part, where the offline part is a robot that can be seen and touched by a user, and the online part includes an online system or an online database, etc.
The above is the introduction of the response method for providing hospitalization service, and in order to better implement the response method for providing hospitalization service provided by the present application, the present application also provides a response device for hospitalization service.
Referring to fig. 2 and fig. 2 are schematic structural diagrams of a hospital response device 200 according to the present application, in which the hospital response device may specifically include the following structures:
an obtaining unit 201, configured to obtain hospitalization service data initiated by a user, where the hospitalization service robot is a robot configured in an institution of a hospital, the hospitalization service data describes service content of hospitalization service of the user, the hospitalization service data further includes general data and special data, the general data includes health knowledge, hospital consultation and route-asking navigation, and the special data includes a diseased disease, a cautionary item, a medication guide and an attending doctor;
a determining unit 202, configured to determine, according to the hospitalization service data, a current position and a destination position of the user within a position range of the hospital department;
and the walking unit 203 is used for walking to the current position according to a preset electronic map of the department of living, and completing the response of hospitalization service along with the walking of the user to the target position.
In an exemplary implementation manner, the obtaining unit 201 is specifically configured to:
user-initiated hospitalization service data is extracted from an online system of a hospital department, the hospitalization service data being registered by the online system of the user.
In another exemplary implementation manner, the obtaining unit 201 is specifically configured to:
the hospitalization service data are extracted from a touch operation initiated by a user on a touch screen, a hospitalization service order recorded by a camera or a voice instruction acquired through voice interaction.
In another exemplary implementation manner, the apparatus further includes a mapping unit 204 configured to:
after the hospitalization service robot is deployed in the hospital department, a mapping function is triggered, the robot walks in the position range of the hospital department, meanwhile, walking records are recorded, and an SLAM map is established according to the walking records and serves as an electronic map of the hospital department.
In yet another exemplary implementation, the apparatus further includes a querying unit 205 configured to:
receiving query data input by a user through voice interaction;
according to the query data, obtaining matching data by querying from the general database and the personal database of the user;
and outputting the matched data to the user as feedback of the query data.
In yet another exemplary implementation, the apparatus further comprises an acquisition unit 206 configured to:
acquiring physiological data related to hospitalization service data from a user;
and when the physiological data meet the requirement range of the hospitalization service data, triggering to follow a preset electronic map of the department of living to walk to the current position, and completing the response of the hospitalization service along with the walking of the user to the target position.
In yet another exemplary implementation, the hospitalization service specifically includes an admission service or a discharge service, and the destination location includes a patient room or a service desk.
Referring to fig. 3, fig. 3 shows a schematic structural diagram of the hospitalization robot, specifically, the hospitalization robot may include a controller 301, a memory 302, and a human-computer interaction system 303, where the controller 301 is configured to implement steps of a response method for hospitalization service in the corresponding embodiment of fig. 1 when executing a computer program stored in the memory 302; alternatively, the controller 301 is configured to implement the functions of the units in the corresponding embodiment shown in fig. 2 when executing the computer program stored in the memory 302, and the memory 302 is configured to store the computer program required by the processor 301 to execute the response method of the hospitalization service in the corresponding embodiment shown in fig. 1.
Illustratively, the computer program may be divided into one or more modules/units, which are stored in the memory 302 and executed by the controller 301 to accomplish the present application. One or more modules/units may be a series of computer program instruction segments capable of performing certain functions, the instruction segments being used to describe the execution of a computer program in a computer device.
The hospitality robot may include, but is not limited to, a controller 301, a memory 302, a human-computer interaction system 303. It will be understood by those skilled in the art that the illustration is merely an example of the hospitalization robot, and does not constitute a limitation of the hospitalization robot, and may include more components than those illustrated in the drawings, for example, the hospitalization robot further includes a mechanical system, a driving system, a sensing system, etc., the controller receives an action command through human-computer interaction, and controls the driving system to act, and the driving system drives the mechanical system to move, so that the robot reaches a spatially specified position to implement a given task.
The controller 301 may be a Central Processing Unit (CPU), other general purpose Processor, a Digital Signal Processor (DSP), an Application Specific Integrated Circuit (ASIC), an off-the-shelf Programmable Gate Array (FPGA) or other Programmable logic device, discrete Gate or transistor logic device, discrete hardware component, etc. The general purpose processor may be a microprocessor or the processor may be any conventional processor or the like, and the controller is the control center of the hospitalization robot, and various interfaces and lines are used to connect the various parts of the whole hospitalization robot.
The memory 302 may be used to store computer programs and/or modules, and the controller 301 implements various functions of the computer apparatus by running or executing the computer programs and/or modules stored in the memory 302 and calling data stored in the memory 302. The memory 302 may mainly include a program storage area and a data storage area, wherein the program storage area may store an operating system, an application program required for at least one function, and the like; the storage data area may store data created according to the use of the hospitalization service robot, and the like. In addition, the memory may include high speed random access memory, and may also include non-volatile memory, such as a hard disk, a memory, a plug-in hard disk, a Smart Media Card (SMC), a Secure Digital (SD) Card, a Flash memory Card (Flash Card), at least one magnetic disk storage device, a Flash memory device, or other volatile solid state storage device.
When the controller 301 is used to execute the computer program stored in the memory 302, the following functions may be specifically implemented:
the method comprises the steps that hospitalization service data initiated by a user are obtained, the hospitalization service robot is a robot configured in a hospital department, the hospitalization service data describe the service content of hospitalization service of the user, the hospitalization service data further comprise general data and special data, the general data comprise health knowledge, hospital consultation and inquiry navigation, and the special data comprise diseases, cautionary matters, medication guidance and main doctors;
determining the current position and the target position of the user within the position range of the hospital department according to the hospitalization service data;
and (4) following a preset electronic map of the hospital department, walking to the current position, and accompanying the walking of the user to the target position to complete the response of the hospitalization service.
It can be clearly understood by those skilled in the art that, for convenience and brevity of description, the specific working processes of the hospital service responding apparatus, the hospital service robot and the corresponding units thereof described above may refer to the description of the hospital service responding method in the embodiment corresponding to fig. 1, and are not described herein again in detail.
It will be understood by those skilled in the art that all or part of the steps in the methods of the above embodiments may be performed by instructions or by hardware related to control of the instructions, and the instructions may be stored in the storage module and loaded and executed by the control module.
Therefore, the present application provides a storage module, where an instruction is stored, where the instruction can be loaded by a control module to execute steps in the response method for hospitalization service in the embodiment corresponding to fig. 1 of the present application, and specific operations may refer to descriptions of the response method for hospitalization service in the embodiment corresponding to fig. 1, which are not described herein again.
Because the instructions of the storage module can execute the steps in the response method for hospitalization service in the embodiment corresponding to fig. 1 of the present application, the beneficial effects that can be realized by the response method for hospitalization service in the embodiment corresponding to fig. 1 of the present application can be realized, which are described in detail in the foregoing description and are not described again here.
The method, the apparatus, the hospitalization robot and the computer-readable storage medium for responding to the hospitalization service provided by the present application are described in detail above, and the principle and the implementation of the present application are explained herein by applying specific examples, and the description of the above embodiments is only used to help understanding the method and the core concept of the present application; meanwhile, for those skilled in the art, according to the idea of the present application, there may be variations in the specific embodiments and the application scope, and in summary, the content of the present specification should not be construed as a limitation to the present application.
Claims (10)
1. A hospitalization response method, said method comprising:
the hospital service robot acquires hospital service data initiated by a user, wherein the hospital service robot is a robot configured in an academy of a hospital, the hospital service data describes service content of hospital service of the user, the hospital service data comprises general data and special data, the general data comprises health knowledge, hospital consultation and inquiry navigation, and the special data comprises diseases, cautionary matters, medication guidance and main doctors;
the hospitalization service robot determines the current position and the target position of the user within the position range of the hospital according to the hospitalization service data;
and the hospitalization service robot follows a preset electronic map of the department of living, walks to the current position, and completes the response of hospitalization service along with the walking of the user to the target position.
2. The method of claim 1, wherein the hospitalization robot acquiring user-initiated hospitalization data comprises:
the hospitalization robot extracts the user-initiated hospitalization data from an online system of the institution, the hospitalization data being registered by the user at the online system.
3. The method of claim 1, wherein the hospitalization robot acquiring user-initiated hospitalization data comprises:
the hospitalization service robot extracts the hospitalization service data from a touch operation initiated by the user through a touch screen, a hospitalization service order input by a camera or a voice instruction acquired through voice interaction.
4. The method of claim 1, wherein the hospitalization robot follows a preset hospitalization department electronic map, walks to the current location, and accompanies the user walking to the destination location, before completing the hospitalization response, the method further comprising:
and after the hospitalization service robot is deployed in the hospital department, triggering a mapping function, recording a walking record while walking in the position range of the hospital department, and establishing an SLAM map according to the walking record to serve as the electronic map of the hospital department.
5. The method of claim 1, further comprising:
the hospitalization service robot receives query data input by the user through voice interaction;
the hospitalization service robot queries from a general database and a personal database of the user to obtain matching data according to the query data;
and the hospitalization service robot outputs the matching data to the user as feedback of the query data.
6. The method of claim 1, wherein the hospitalization robot follows a preset hospitalization department electronic map, walks to the current location, and accompanies the user walking to the destination location, before completing the hospitalization response, the method further comprising:
the hospitalization service robot collects physiological data related to the hospitalization service data from the user;
and when the physiological data meet the requirement range of the hospitalization service data, triggering a preset electronic map of the hospital department, walking to the current position, and completing the response of the hospitalization service along with the walking of the user to the target position.
7. The method according to claim 1, wherein the hospitalization service comprises in particular an admission service or an discharge service and the destination location comprises a ward or a service desk.
8. An in-patient response apparatus, comprising:
the system comprises an acquisition unit, a management unit and a management unit, wherein the acquisition unit is used for acquiring hospitalization service data initiated by a user, the hospitalization service robot is a robot configured in an academy of a hospital, the hospitalization service data describes service content of hospitalization service of the user, the hospitalization service data comprises general data and special data, the general data comprises health knowledge, hospital consultation and inquiry navigation, and the special data comprises suffered diseases, cautionary matters, medication instructions and main doctors;
the determining unit is used for determining the current position and the target position of the user within the position range of the hospital according to the hospitalization service data;
and the walking unit is used for walking to the current position according to a preset electronic map of the courtyard, and completing the response of the hospitalization service along with the walking of the user to the target position.
9. An in-patient service robot comprising a control module and a memory module, the control module invoking instructions of the memory module to perform the method of any of claims 1 to 7.
10. A storage module, wherein the storage module stores instructions adapted to be loaded by a control module to perform the method of any one of claims 1 to 7.
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| CN202110469343.2A CN113257395A (en) | 2021-04-28 | 2021-04-28 | Hospitalization service response method and device and hospitalization service robot |
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| CN202110469343.2A CN113257395A (en) | 2021-04-28 | 2021-04-28 | Hospitalization service response method and device and hospitalization service robot |
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