CN113205320A - Service processing method and device, electronic equipment and computer readable medium - Google Patents
Service processing method and device, electronic equipment and computer readable medium Download PDFInfo
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Abstract
The invention belongs to the technical field of internet, and provides a service processing method, a service processing device, electronic equipment and a computer readable medium. The method comprises the following steps: receiving a service processing application of a user, wherein the service processing application comprises a user identifier and a service identifier; determining a service state based on the user identifier and the service identifier; extracting a target business system from a plurality of business systems based on the user attribute and the business state; and responding the service processing application based on the target service system. The business processing method, the business processing device, the electronic equipment and the computer readable medium can help the salesperson to quickly adapt to business mode switching of the outgoing call and sales link without increasing the operation complexity of the salesperson, thereby improving the business efficiency and reducing the misoperation rate.
Description
Technical Field
The present disclosure relates to the field of computer information processing, and in particular, to a service processing method and apparatus, an electronic device, and a computer-readable medium.
Background
With the development of enterprises, the business model is continuously changed, and the sales model is also changed, for the home service industry, the former sales model is a double-link sales model which is followed by the electric sales first and then followed by the advisor after the client intention is determined. With the increasing improvement of the home services industry, in the process of the continuous development of the home services industry, in order to improve the service efficiency, the sales thread is gradually changed to follow up the sales mode from the beginning to the end of the life cycle by the same advisor, namely, the call-to-sell link. The original selling mode has been operated for many years, and in the original selling mode, the salesperson and the consultant belong to different service systems respectively and work by different service system assistors.
The switching of the mode of the power-off link requires that the corresponding sales system be able to adapt to the change of the mode. Current solutions are typically addressed by configuring the salesperson with the authority to both telemarketing and advisor roles so that it can log on to both business systems. This way, the salesperson needs to switch back and forth between the telemarketing workstation and the advisor workstation in the online system, and the salesperson generally tracks a plurality of services, so that when the salesperson processes different services, the salesperson first needs to make clear the state of the service and then selects which service system to log in to process the task according to the state. The mode reduces the work efficiency of the salesperson, and the salesperson even confuses the data of the two links in many times, which is troublesome and troublesome.
Therefore, a new service processing method, device, electronic device and computer readable medium are needed.
The above information disclosed in this background section is only for enhancement of understanding of the background of the disclosure and therefore it may contain information that does not constitute prior art that is already known to a person of ordinary skill in the art.
Disclosure of Invention
In view of this, the present disclosure provides a service processing method, a service processing apparatus, an electronic device, and a computer readable medium, which can help a salesperson to quickly adapt to service mode switching in a call-out and sales link without increasing the operation complexity of the salesperson, thereby improving service efficiency and reducing a mishandling rate.
Additional features and advantages of the disclosure will be set forth in the detailed description which follows, or in part will be obvious from the description, or may be learned by practice of the disclosure.
According to an aspect of the present disclosure, a method for processing a service is provided, where the method includes: receiving a service processing application of a user, wherein the service processing application comprises a user identifier and a service identifier; determining a service state based on the user identifier and the service identifier; extracting a target business system from a plurality of business systems based on the user attribute and the business state; and responding the service processing application based on the target service system.
In an exemplary embodiment of the present disclosure, further comprising: establishing a service distribution system platform; the service distribution system platform stores service state information in a plurality of service systems.
In an exemplary embodiment of the present disclosure, the service distribution system platform stores service state information in a plurality of service systems, including: a service distribution system platform acquires a plurality of user identifications and corresponding service identifications in a plurality of service systems; and the service distribution system platform extracts a plurality of service states based on the user identification and the service identification at regular time and stores the service states in an associated manner.
In an exemplary embodiment of the present disclosure, determining a service status based on the user identifier and the service identifier includes: determining a user attribute of the user based on the user identification; and determining the service state of the user based on the service identification and the user attribute.
In an exemplary embodiment of the present disclosure, extracting a target business system from a plurality of business systems based on the user attribute and the business state includes: determining a service logic according to the user attribute and the service state; and extracting a target business system from a plurality of business systems based on the business logic.
In an exemplary embodiment of the present disclosure, extracting a target business system from a plurality of business systems based on the business logic includes: and when the business logic is the first logic, determining a target business system from a plurality of business systems.
In an exemplary embodiment of the present disclosure, extracting a target business system from a plurality of business systems based on the business logic includes: when the business logic is a second logic, determining at least two business systems from a plurality of business systems; and determining the target service system according to the current service states of the at least two service systems.
In an exemplary embodiment of the present disclosure, further comprising: and after the target service system finishes processing the service processing application, synchronizing the service data to the rest at least one service system.
In an exemplary embodiment of the present disclosure, responding to the service processing application based on the target service system includes: acquiring login information of a user based on the service processing application; the target business system checks the login information; and responding to the service processing application after the verification is passed.
In an exemplary embodiment of the present disclosure, further comprising: after the target service system finishes the service processing application, acquiring a service state corresponding to the service identifier; and updating the service state to a service distribution system platform.
According to an aspect of the present disclosure, a service processing apparatus is provided, the apparatus including: the application module is used for receiving a service processing application of a user, wherein the service processing application comprises a user identifier and a service identifier; a state module, configured to determine a service state based on the user identifier and the service identifier; the target module is used for extracting a target business system from a plurality of business systems based on the user attribute and the business state; and the response module is used for responding the service processing application based on the target service system.
According to an aspect of the present disclosure, an electronic device is provided, the electronic device including: one or more processors; storage means for storing one or more programs; when executed by one or more processors, cause the one or more processors to implement a method as above.
According to an aspect of the disclosure, a computer-readable medium is proposed, on which a computer program is stored, which program, when being executed by a processor, carries out the method as above.
According to the service processing method, the device, the electronic equipment and the computer readable medium, a service processing application of a user is received, wherein the service processing application comprises a user identifier and a service identifier; determining a service state based on the user identifier and the service identifier; extracting a target business system from a plurality of business systems based on the user attribute and the business state; based on the mode that the target business system responds to the business processing application, the method can help the salesperson to quickly adapt to business mode switching of the outgoing call and sales link without increasing the operation complexity of the salesperson, thereby improving the business efficiency and reducing the misoperation rate.
It is to be understood that both the foregoing general description and the following detailed description are exemplary and explanatory only and are not restrictive of the disclosure.
Drawings
The above and other objects, features and advantages of the present disclosure will become more apparent by describing in detail exemplary embodiments thereof with reference to the attached drawings. The drawings described below are merely some embodiments of the present disclosure, and other drawings may be derived from those drawings by those of ordinary skill in the art without inventive effort.
Fig. 1 is a system block diagram illustrating a service processing method and apparatus according to an exemplary embodiment.
Fig. 2 is a flow chart illustrating a method of traffic processing according to an example embodiment.
Fig. 3 is a flow chart illustrating a method of traffic processing according to another exemplary embodiment.
Fig. 4 is a flow chart illustrating a traffic processing method according to another exemplary embodiment.
Fig. 5 is a block diagram illustrating a traffic processing device according to an example embodiment.
FIG. 6 is a block diagram illustrating an electronic device in accordance with an example embodiment.
FIG. 7 is a block diagram illustrating a computer-readable medium in accordance with an example embodiment.
Detailed Description
Example embodiments will now be described more fully with reference to the accompanying drawings. Example embodiments may, however, be embodied in many different forms and should not be construed as limited to the embodiments set forth herein; rather, these embodiments are provided so that this disclosure will be thorough and complete, and will fully convey the concept of example embodiments to those skilled in the art. The same reference numerals denote the same or similar parts in the drawings, and thus, a repetitive description thereof will be omitted.
Furthermore, the described features, structures, or characteristics may be combined in any suitable manner in one or more embodiments. In the following description, numerous specific details are provided to give a thorough understanding of embodiments of the disclosure. One skilled in the relevant art will recognize, however, that the subject matter of the present disclosure can be practiced without one or more of the specific details, or with other methods, components, devices, steps, and so forth. In other instances, well-known methods, devices, implementations, or operations have not been shown or described in detail to avoid obscuring aspects of the disclosure.
The block diagrams shown in the figures are functional entities only and do not necessarily correspond to physically separate entities. I.e. these functional entities may be implemented in the form of software, or in one or more hardware modules or integrated circuits, or in different networks and/or processor means and/or microcontroller means.
The flow charts shown in the drawings are merely illustrative and do not necessarily include all of the contents and operations/steps, nor do they necessarily have to be performed in the order described. For example, some operations/steps may be decomposed, and some operations/steps may be combined or partially combined, so that the actual execution sequence may be changed according to the actual situation.
It will be understood that, although the terms first, second, third, etc. may be used herein to describe various components, these components should not be limited by these terms. These terms are used to distinguish one element from another. Thus, a first component discussed below may be termed a second component without departing from the teachings of the disclosed concept. As used herein, the term "and/or" includes any and all combinations of one or more of the associated listed items.
It is to be understood by those skilled in the art that the drawings are merely schematic representations of exemplary embodiments, and that the blocks or processes shown in the drawings are not necessarily required to practice the present disclosure and are, therefore, not intended to limit the scope of the present disclosure.
Fig. 1 is a system block diagram illustrating a service processing method and apparatus according to an exemplary embodiment.
As shown in fig. 1, the system architecture 10 may include terminal devices 101, 102, 103, a network 104 and a server 105, and business systems 106, 107, 108. The medium of network 104 to provide communication links between terminal devices 101, 102, 103 and server 105; the network 104 also serves as a medium for providing communication links between the server 105 and the business systems 106, 107, 108. Network 104 may include various connection types, such as wired, wireless communication links, or fiber optic cables, to name a few.
The user may use the terminal devices 101, 102, 103 to interact with the server 105 via the network 104 to receive or send messages or the like. The terminal devices 101, 102, 103 may have various communication client applications installed thereon, such as a home service application, a web browser application, a search application, an instant messaging tool, a mailbox client, social platform software, and the like.
The terminal devices 101, 102, 103 may be various electronic devices having a display screen and supporting web browsing, including but not limited to smart phones, tablet computers, laptop portable computers, desktop computers, and the like.
The server 105 may be a server that provides various services, such as a background management server that supports a home service-type website browsed by a user using the terminal devices 101, 102, 103. The background management server can analyze and process the received service processing application and feed back the processing result to the terminal equipment.
The server 105 may, for example, receive a service processing application of a user, where the service processing application includes a user identifier and a service identifier; server 105 may determine a traffic state, e.g., based on the subscriber identity and the traffic identity; the server 105 may extract a target business system from the business systems 106, 107, 108, e.g. based on the user attributes and the business status; server 105 may respond to the business process application, for example, based on the target business system.
The server 105 may also, for example, establish a service distribution system platform; the server 105 may also store the service status information in the service systems 106, 107, 108, e.g. the service distribution system platform.
The server 105 may be a single entity server, or may be composed of a plurality of servers, for example, it should be noted that the service processing method provided by the embodiment of the present disclosure may be executed by the server 105, and accordingly, the service processing apparatus may be disposed in the server 105.
Fig. 2 is a flow chart illustrating a method of traffic processing according to an example embodiment. The service processing method 20 includes at least steps S202 to S208.
As shown in fig. 2, in S202, a service processing application of a user is received, where the service processing application includes a user identifier and a service identifier. The service processing application may be an application of a home-based service, specifically, the user identifier may be ID information of a salesperson, or may also be ID information of other personnel, and the service identifier may be one or more of a plurality of services to be processed by the salesperson. More specifically, the service identifier may be a previous-stage communication service of the user a, a customer evaluation follow-up of the home services staff B, a complaint feedback process of the user C, and the like, and any application related to the home services may belong to the scope of the service processing in the present application.
In S204, a service status is determined based on the user identifier and the service identifier. The method comprises the following steps: determining a user attribute of the user based on the user identification; and determining the service state of the user based on the service identification and the user attribute. The user is determined to be a specific type of operation user according to the user identifier, which may be, for example, a salesperson, a manager, or another person, but the present application is not limited thereto.
And determining the service state according to the attribute of the user and the identification of the service, wherein the service state can be a communication state, a processing state or other states. It is worth mentioning that the service status seen by different users is different corresponding to the same service identifier. For example, for a business C that has completed the housekeeping service, the corresponding status of the business C is the completed status for the salesperson. For customer service personnel, financial personnel, or other management personnel, the corresponding status of the service C may be a complaint status, a pending settlement status, or the like. The corresponding states of different users and their services are stored in the service state table in the service system platform.
In one embodiment, further comprising: establishing a service distribution system platform; the service distribution system platform stores service state information in a plurality of service systems. The salesperson or other personnel can log in the service distribution system platform to submit the service processing application, and the service processing platform determines the service system which is required to log in by the salesperson to process the service according to the service state information.
In S206, a target business system is extracted from the plurality of business systems based on the user attribute and the business state. The method comprises the following steps: determining a service logic according to the user attribute and the service state; and extracting a target business system from a plurality of business systems based on the business logic.
As described above, different services need to be processed in different service systems, and the current service content to be processed can be determined according to the attribute and the service state of the user, for example, if the current service system is the user follow-up state, the current service system to be entered is the user service system; and if the current service state is the after-sale complaint state, the system entering the current service state is an after-sale system. In the service logic, the corresponding service processing system can be stored for each service state and user attribute for screening.
In S208, the service processing application is responded based on the target service system. The method comprises the following steps: acquiring login information of a user based on the service processing application; the target business system checks the login information; and responding to the service processing application after the verification is passed.
In one embodiment, further comprising: after the target service system finishes the service processing application, acquiring a service state corresponding to the service identifier; and updating the service state to a service distribution system platform.
According to the service processing method disclosed by the invention, a service processing application of a user is received, wherein the service processing application comprises a user identifier and a service identifier; determining a service state based on the user identifier and the service identifier; extracting a target business system from a plurality of business systems based on the user attribute and the business state; based on the mode that the target business system responds to the business processing application, the method can help the salesperson to quickly adapt to business mode switching of the outgoing call and sales link without increasing the operation complexity of the salesperson, thereby improving the business efficiency and reducing the misoperation rate.
The business processing method disclosed by the invention can adapt to the problems caused by mode switching, and provides a solution that a system automatically enters different business link workstations according to the stage of a sales lead, so that a salesperson does not need to continuously switch from different system pages, which is equivalent to that the salesperson faces a single-link business mode, and different point processing of business is finished by the system. To achieve such an effect, only a set of life stages of sales leads and business processing contents of each life stage need to be defined in the system. When a clue is about to do what kind of service follow-up or processing, the salesperson does not need to judge, and the system automatically judges and enters the corresponding service processing center.
The business processing method disclosed by the invention can well adapt to business mode switching of the outgoing call selling link, can not increase the operation complexity of a salesperson, improves the business efficiency and reduces the misoperation rate.
It should be clearly understood that this disclosure describes how to make and use particular examples, but the principles of this disclosure are not limited to any details of these examples. Rather, these principles can be applied to many other embodiments based on the teachings of the present disclosure.
Fig. 3 is a flow chart illustrating a method of traffic processing according to another exemplary embodiment. The process 30 shown in fig. 3 is a supplementary description of the process shown in fig. 2.
As shown in fig. 3, in S302, a service distribution system platform is established. The service distribution system platform stores service state information in a plurality of service systems. The salesperson or other personnel can log in the service distribution system platform to submit the service processing application, and the service processing platform determines the service system which is required to log in by the salesperson to process the service according to the service state information.
In S304, the service distribution system platform obtains a plurality of user identifiers and corresponding service identifiers in a plurality of service systems. And the service distribution system platform acquires the service identification corresponding to each user identification in real time and tracks the service identification.
In S306, the service distribution system platform extracts a plurality of service states based on the user identifier and the service identifier at regular time and performs associated storage. The processing procedure of each service can be tracked, for example, through a message subscriber model, and once the state of a certain service changes, the state information corresponding to the service identifier is updated immediately.
In one embodiment, the task of user D may involve operating both systems a and B, and in the prior art, the user has two accounts a and B, and switches between the two accounts to switch the systems. In the invention, the user only has 1 account, and in the technology provided by the application, the A and B systems can be automatically switched to the user for logging in according to the progress (1,2,3 and 4 states) of the current project of the user a account.
In the process of switching the two systems, due to special industrial characteristics such as nurse, month-old man-in-law and the like, the specific switching rules of the systems A and B in different categories and states are different, and the switching rules are also set in a cross mode. This portion of the content is determined by the business logic allocation.
Fig. 4 is a flow chart illustrating a traffic processing method according to another exemplary embodiment. The process 40 shown in fig. 4 is a detailed description of S206 "extracting a target business system from a plurality of business systems based on the user attribute and the business status" in the process shown in fig. 2.
As shown in fig. 4, in S402, a service logic is determined according to the user attribute and the service status. The business logic may define in which state the login should be to which business system.
In S404, when the service logic is the first logic, a target service system is determined from the plurality of service systems. User D's a service may be in the a state, for example, at which time user D is automatically logged into the a system. It is also possible, for example, for user D to have user D's a service in the c state, at which time user D is automatically logged into the B system.
In S406, when the service logic is the second logic, at least two service systems are determined from the plurality of service systems. The A service of the user D is in the b state, and a plurality of service systems involved in the A service are extracted.
In S408, the target service system is determined according to the current service states of the at least two service systems. The service system to be processed can be selected according to the load balancing means.
In an embodiment, the service a of the user D is in the state B, and this time, the services of the two systems a and B may be involved, and in order to ensure the integrity and perfection of the service data, the logic and framework of the original service processing system are changed as little as possible, so in this application, the data in the service systems with cross services are all synchronized with each other. That is, the data of the systems a and B are overlapped and crossed, in this case, the service system to be processed is selected according to the load balancing means.
Load Balance (Load Balance) means that Load (work task) is balanced and distributed to a plurality of operation units for operation, such as an FTP server, a Web server, an enterprise core application server and other main task servers, so as to cooperatively complete the work task. Load balancing is built on the original network structure, and the method provides a transparent, cheap and effective method for expanding the bandwidth of the server and the network equipment, enhancing the network data processing capacity, increasing the throughput and improving the availability and flexibility of the network.
In S410, after the target service system finishes processing the service processing application, the service data is synchronized to the rest of the at least one service system.
Those skilled in the art will appreciate that all or part of the steps implementing the above embodiments are implemented as computer programs executed by a CPU. When executed by the CPU, performs the functions defined by the above-described methods provided by the present disclosure. The program may be stored in a computer readable storage medium, which may be a read-only memory, a magnetic or optical disk, or the like.
Furthermore, it should be noted that the above-mentioned figures are only schematic illustrations of the processes involved in the methods according to exemplary embodiments of the present disclosure, and are not intended to be limiting. It will be readily understood that the processes shown in the above figures are not intended to indicate or limit the chronological order of the processes. In addition, it is also readily understood that these processes may be performed synchronously or asynchronously, e.g., in multiple modules.
The following are embodiments of the disclosed apparatus that may be used to perform embodiments of the disclosed methods. For details not disclosed in the embodiments of the apparatus of the present disclosure, refer to the embodiments of the method of the present disclosure.
Fig. 5 is a block diagram illustrating a traffic processing device according to an example embodiment. As shown in fig. 5, the service processing apparatus 50 includes: an application module 502, a status module 504, a goal module 506, and a response module 508.
The application module 502 is configured to receive a service processing application of a user, where the service processing application includes a user identifier and a service identifier;
the status module 504 is configured to determine a service status based on the user identifier and the service identifier; the status module 504 is further configured to determine a user attribute of the user based on the user identification; and determining the service state of the user based on the service identification and the user attribute.
The target module 506 is used for extracting a target business system from a plurality of business systems based on the user attribute and the business state; the target module 506 is further configured to determine a service logic according to the user attribute and the service status; and extracting a target business system from a plurality of business systems based on the business logic.
The response module 508 is configured to respond to the service processing application based on the target service system. The response module 508 is further configured to obtain login information of the user based on the service processing application; the target business system checks the login information; and responding to the service processing application after the verification is passed.
According to the service processing device disclosed by the invention, a service processing application of a user is received, wherein the service processing application comprises a user identifier and a service identifier; determining a service state based on the user identifier and the service identifier; extracting a target business system from a plurality of business systems based on the user attribute and the business state; based on the mode that the target business system responds to the business processing application, the method can help the salesperson to quickly adapt to business mode switching of the outgoing call and sales link without increasing the operation complexity of the salesperson, thereby improving the business efficiency and reducing the misoperation rate.
Fig. 6 is a schematic structural diagram of an electronic device according to an embodiment of the present invention, which includes a processor and a memory, where the memory stores a computer-executable program, and when the computer program is executed by the processor, the processor executes a vehicle intelligent assistance pushing method based on rotation angle monitoring.
As shown in fig. 6, the electronic device is in the form of a general purpose computing device. The processor can be one or more and can work together. The invention also does not exclude that distributed processing is performed, i.e. the processors may be distributed over different physical devices. The electronic device of the present invention is not limited to a single entity, and may be a sum of a plurality of entity devices.
The memory stores a computer executable program, typically machine readable code. The computer readable program may be executed by the processor to enable an electronic device to perform the method of the invention, or at least some of the steps of the method.
The memory may include volatile memory, such as Random Access Memory (RAM) and/or cache memory, and may also be non-volatile memory, such as read-only memory (ROM).
Optionally, in this embodiment, the electronic device further includes an I/O interface, which is used for data exchange between the electronic device and an external device. The I/O interface may be a local bus representing one or more of several types of bus structures, including a memory unit bus or memory unit controller, a peripheral bus, an accelerated graphics port, a processing unit, and/or a memory storage device using any of a variety of bus architectures.
It should be understood that the electronic device shown in fig. 6 is only one example of the present invention, and elements or components not shown in the above example may be further included in the electronic device of the present invention. For example, some electronic devices further include a display unit such as a display screen, and some electronic devices further include a human-computer interaction element such as a button, a keyboard, and the like. Electronic devices are considered to be covered by the present invention as long as the electronic devices are capable of executing a computer-readable program in a memory to implement the method of the present invention or at least a part of the steps of the method.
Through the above description of the embodiments, those skilled in the art will readily understand that the exemplary embodiments described herein may be implemented by software, or by software in combination with necessary hardware. Therefore, as shown in fig. 7, the technical solution according to the embodiment of the present disclosure may be embodied in the form of a software product, which may be stored in a non-volatile storage medium (which may be a CD-ROM, a usb disk, a removable hard disk, etc.) or on a network, and includes several instructions to enable a computing device (which may be a personal computer, a server, or a network device, etc.) to execute the above method according to the embodiment of the present disclosure.
The software product may employ any combination of one or more readable media. The readable medium may be a readable signal medium or a readable storage medium. A readable storage medium may be, for example, but not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or any combination of the foregoing. More specific examples (a non-exhaustive list) of the readable storage medium include: an electrical connection having one or more wires, a portable disk, a hard disk, a Random Access Memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disc read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing.
The computer readable storage medium may include a propagated data signal with readable program code embodied therein, for example, in baseband or as part of a carrier wave. Such a propagated data signal may take many forms, including, but not limited to, electro-magnetic, optical, or any suitable combination thereof. A readable storage medium may also be any readable medium that is not a readable storage medium and that can communicate, propagate, or transport a program for use by or in connection with an instruction execution system, apparatus, or device. Program code embodied on a readable storage medium may be transmitted using any appropriate medium, including but not limited to wireless, wireline, optical fiber cable, RF, etc., or any suitable combination of the foregoing.
Program code for carrying out operations for the present disclosure may be written in any combination of one or more programming languages, including an object oriented programming language such as Java, C + + or the like and conventional procedural programming languages, such as the "C" programming language or similar programming languages. The program code may execute entirely on the user's computing device, partly on the user's device, as a stand-alone software package, partly on the user's computing device and partly on a remote computing device, or entirely on the remote computing device or server. In the case of a remote computing device, the remote computing device may be connected to the user computing device through any kind of network, including a Local Area Network (LAN) or a Wide Area Network (WAN), or may be connected to an external computing device (e.g., through the internet using an internet service provider).
The computer readable medium carries one or more programs which, when executed by a device, cause the computer readable medium to perform the functions of: receiving a service processing application of a user, wherein the service processing application comprises a user identifier and a service identifier; determining a service state based on the user identifier and the service identifier; extracting a target business system from a plurality of business systems based on the user attribute and the business state; and responding the service processing application based on the target service system.
Those skilled in the art will appreciate that the modules described above may be distributed in the apparatus according to the description of the embodiments, or may be modified accordingly in one or more apparatuses unique from the embodiments. The modules of the above embodiments may be combined into one module, or further split into multiple sub-modules.
Through the above description of the embodiments, those skilled in the art will readily understand that the exemplary embodiments described herein may be implemented by software, or by software in combination with necessary hardware. Therefore, the technical solution according to the embodiments of the present disclosure may be embodied in the form of a software product, which may be stored in a non-volatile storage medium (which may be a CD-ROM, a usb disk, a removable hard disk, etc.) or on a network, and includes several instructions to enable a computing device (which may be a personal computer, a server, a mobile terminal, or a network device, etc.) to execute the method according to the embodiments of the present disclosure.
Exemplary embodiments of the present disclosure are specifically illustrated and described above. It is to be understood that the present disclosure is not limited to the precise arrangements, instrumentalities, or instrumentalities described herein; on the contrary, the disclosure is intended to cover various modifications and equivalent arrangements included within the spirit and scope of the appended claims.
Claims (13)
1. A method for processing a service, comprising:
receiving a service processing application of a user, wherein the service processing application comprises a user identifier and a service identifier;
determining a service state based on the user identifier and the service identifier;
extracting a target business system from a plurality of business systems based on the user attribute and the business state;
and responding the service processing application based on the target service system.
2. The traffic processing method of claim 1, further comprising:
establishing a service distribution system platform;
the service distribution system platform stores service state information in a plurality of service systems.
3. The service processing method of claim 2, wherein the service distribution system platform stores service state information in a plurality of service systems, including:
a service distribution system platform acquires a plurality of user identifications and corresponding service identifications in a plurality of service systems;
and the service distribution system platform extracts a plurality of service states based on the user identification and the service identification at regular time and stores the service states in an associated manner.
4. The service processing method of claim 1, wherein determining a service status based on the user identifier and the service identifier comprises:
determining a user attribute of the user based on the user identification;
and determining the service state of the user based on the service identification and the user attribute.
5. The traffic processing method according to claim 1, wherein extracting a target traffic system from a plurality of traffic systems based on the user attribute and the traffic state comprises:
determining a service logic according to the user attribute and the service state;
and extracting a target business system from a plurality of business systems based on the business logic.
6. The business processing method of claim 5, wherein extracting a target business system from a plurality of business systems based on the business logic comprises:
and when the business logic is the first logic, determining a target business system from a plurality of business systems.
7. The business processing method of claim 5, wherein extracting a target business system from a plurality of business systems based on the business logic comprises:
when the business logic is a second logic, determining at least two business systems from a plurality of business systems;
and determining the target service system according to the current service states of the at least two service systems.
8. The traffic processing method according to claim 7, further comprising:
and after the target service system finishes processing the service processing application, synchronizing the service data to the rest at least one service system.
9. The business process method of claim 1, wherein responding to the business process application based on the target business system comprises:
acquiring login information of a user based on the service processing application;
the target business system checks the login information;
and responding to the service processing application after the verification is passed.
10. The traffic processing method of claim 1, further comprising:
after the target service system finishes the service processing application, acquiring a service state corresponding to the service identifier;
and updating the service state to a service distribution system platform.
11. A traffic processing apparatus, comprising:
the application module is used for receiving a service processing application of a user, wherein the service processing application comprises a user identifier and a service identifier;
a state module, configured to determine a service state based on the user identifier and the service identifier;
the target module is used for extracting a target business system from a plurality of business systems based on the user attribute and the business state;
and the response module is used for responding the service processing application based on the target service system.
12. An electronic device, comprising:
one or more processors;
storage means for storing one or more programs;
when executed by the one or more processors, cause the one or more processors to implement the method of any one of claims 1-10.
13. A computer-readable medium, on which a computer program is stored, which, when being executed by a processor, carries out the method according to any one of claims 1-10.
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