CN113179322A - Remote interaction method and device, electronic equipment and storage medium - Google Patents

Remote interaction method and device, electronic equipment and storage medium Download PDF

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Publication number
CN113179322A
CN113179322A CN202110469481.0A CN202110469481A CN113179322A CN 113179322 A CN113179322 A CN 113179322A CN 202110469481 A CN202110469481 A CN 202110469481A CN 113179322 A CN113179322 A CN 113179322A
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message
client
identification code
service
terminal
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CN113179322B (en
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周昱
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Vivo Mobile Communication Co Ltd
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Vivo Mobile Communication Co Ltd
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    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/01—Protocols
    • H04L67/02—Protocols based on web technology, e.g. hypertext transfer protocol [HTTP]
    • H04L67/025—Protocols based on web technology, e.g. hypertext transfer protocol [HTTP] for remote control or remote monitoring of applications
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/01—Customer relationship services
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/01—Protocols
    • H04L67/10—Protocols in which an application is distributed across nodes in the network
    • H04L67/1095—Replication or mirroring of data, e.g. scheduling or transport for data synchronisation between network nodes

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  • Computer Networks & Wireless Communication (AREA)
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  • Telephonic Communication Services (AREA)

Abstract

The application discloses a remote interaction method, a remote interaction device, electronic equipment and a storage medium, which belong to the technical field of communication, wherein the method comprises the following steps: the method comprises the steps that a client terminal receives a fast application service resource sent by a server, the fast application service resource is sent to the client terminal after the server receives a first message, the first message is used for representing that a client receives synchronous guidance service, and the client terminal analyzes the fast application service resource to display a synchronous guidance service interface. The communication cost of both the client and the customer service is reduced, and the efficiency of telephone customer service is improved.

Description

Remote interaction method and device, electronic equipment and storage medium
Technical Field
The application belongs to the technical field of communication, and particularly relates to a remote interaction method and device, electronic equipment and a storage medium.
Background
At present, when a mobile terminal user uses the mobile terminal, if the mobile terminal user has a question, the mobile terminal user can consult through a caller service and then transact business after the mobile terminal user obtains a solution. The telephone service can also be used for handling corresponding services directly.
However, the mobile terminal user performs the service handling operation, and if the service is complicated or the user has poor understanding ability, the user needs to communicate with the customer service many times to complete the corresponding service. The telephone customer service is used for handling corresponding services instead, the process is opaque, the conditions of complaints, rejection and the like of users are easily caused, for some consultation services such as network points, when user information is inquired, the telephone communication information display capacity is limited, the user requirements cannot be met, information or records cannot be found back in time after the telephone is hung up, and the efficiency of the telephone customer service is low.
Disclosure of Invention
The embodiment of the application provides a remote interaction method, a remote interaction device, electronic equipment and a storage medium, and can improve the efficiency of telephone customer service.
In a first aspect, an embodiment of the present application provides a remote interaction method, including:
the client terminal receives the fast application service resource sent by the server; the fast application service resource is sent to the client terminal after the server receives the first message; the first message is used for representing that the client receives remote customer service synchronous guidance service;
and the client terminal analyzes the quick application service resource to display a synchronous guidance service interface.
In a second aspect, an embodiment of the present application provides a remote interaction method, including:
the server receives a first message; the first message is used for representing that the client receives remote customer service synchronous guidance service;
and the server responds to the first message and respectively issues the same fast application service resources to the client terminal and the client service terminal.
In a third aspect, an embodiment of the present application provides a remote interaction method, including:
the customer service terminal receives the fast application service resource sent by the server; the fast application service resource is sent to the customer service terminal after the server receives the first message; the first message is used for representing that the client receives remote customer service synchronous guidance service;
and the customer service terminal analyzes the quick application service resource to display a synchronous guidance service interface.
In a fourth aspect, an embodiment of the present application provides a remote interaction apparatus, including:
the first receiving module is used for receiving the fast application service resources sent by the server; the fast application service resource is sent to the client terminal after the server receives the first message; the first message is used for representing that the client receives remote customer service synchronous guidance service;
and the first processing module is used for analyzing the quick application service resources so as to display a synchronous guidance service interface.
In a fifth aspect, an embodiment of the present application provides a remote interaction apparatus, including:
the second receiving module is used for receiving the first message; the first message is used for representing that the client receives remote customer service synchronous guidance service;
and the first sending module is used for responding to the first message and respectively sending the same fast application service resources to the client terminal and the customer service terminal.
In a sixth aspect, an embodiment of the present application provides a remote interaction device, including:
the third receiving module is used for receiving the fast application service resources sent by the server; the fast application service resource is sent to the customer service terminal after the server receives the first message; the first message is used for representing that the client receives remote customer service synchronous guidance service;
and the second processing module is used for analyzing the quick application service resources so as to display a synchronous guidance service interface.
In a seventh aspect, an embodiment of the present application provides an electronic device, which includes a processor, a memory, and a program or instructions stored on the memory and executable on the processor, and when executed by the processor, the program or instructions implement the steps of the method according to the first aspect, the second aspect, or the third aspect.
In an eighth aspect, the present application provides a readable storage medium, on which a program or instructions are stored, which when executed by a processor implement the steps of the method according to the first, second or third aspect.
In a ninth aspect, embodiments of the present application provide a chip, where the chip includes a processor and a communication interface, where the communication interface is coupled to the processor, and the processor is configured to execute a program or instructions to implement the method according to the first aspect, the second aspect, or the third aspect.
In the embodiment of the application, under the condition that the client receives the synchronous guiding service, the client terminal and the customer service terminal respectively receive and analyze the quick application service resource sent by the server, and the synchronous guiding service interface is displayed at the client terminal and the customer service terminal, so that the communication cost of the client and the customer service is reduced, and the efficiency of telephone customer service is improved.
Drawings
Fig. 1 is a schematic flowchart of a remote interaction method according to an embodiment of the present application;
FIG. 2 is a schematic diagram of a remote interactive system provided by an embodiment of the present application;
fig. 3 is a second flowchart of a remote interaction method according to an embodiment of the present application;
fig. 4 is a third schematic flowchart of a remote interaction method according to an embodiment of the present application;
fig. 5 is a schematic structural diagram of a remote interaction device according to an embodiment of the present application;
fig. 6 is a second schematic structural diagram of a remote interaction device according to an embodiment of the present application;
fig. 7 is a third schematic structural diagram of a remote interaction device according to an embodiment of the present application;
fig. 8 is a schematic diagram of a hardware structure of an electronic device according to an embodiment of the present application.
Detailed Description
The technical solutions in the embodiments of the present application will be described clearly below with reference to the drawings in the embodiments of the present application, and it is obvious that the described embodiments are some, but not all, embodiments of the present application. All other embodiments that can be derived from the embodiments given herein by a person of ordinary skill in the art are intended to be within the scope of the present disclosure.
The terms first, second and the like in the description and in the claims of the present application are used for distinguishing between similar elements and not necessarily for describing a particular sequential or chronological order. It is to be understood that the data so used is interchangeable under appropriate circumstances such that the embodiments of the application are capable of operation in sequences other than those illustrated or described herein. In addition, "and/or" in the specification and claims means at least one of connected objects, a character "/" generally means that a preceding and succeeding related objects are in an "or" relationship.
The remote interaction method, the apparatus, the electronic device and the storage medium provided by the embodiments of the present application are described in detail below with reference to the accompanying drawings.
Fig. 1 is a schematic flowchart of a remote interaction method provided in an embodiment of the present application, and as shown in fig. 1, an execution subject of the remote interaction method provided in the embodiment of the present application may be a client terminal, such as a smart phone. The method comprises the following steps:
step 101, a client terminal receives a fast application service resource sent by a server; the fast application service resource is sent to the client terminal after the server receives the first message; the first message is used for representing that the client receives the remote customer service synchronous guidance service.
Specifically, fig. 2 is a schematic diagram of a remote interaction system provided in an embodiment of the present application, and as shown in fig. 2, the system may include a client terminal, a client server terminal, and a server.
When the client has a problem and needs to consult the customer service, the customer service telephone is dialed through the client terminal.
After the telephone is connected, the client terminal automatically detects that the client and the customer service are in a call, the client terminal can firstly acquire the identification code of the customer service terminal and then send the identification code of the client terminal, the identification code of the customer service terminal and the identification code of the client to the server together.
The customer service terminal can firstly acquire the identification code of the client terminal and the identification code of the client, and then the identification code of the client terminal, the identification code of the customer service terminal and the identification code of the client are sent to the server together.
The identification code of the client terminal and the identification code of the client may also be transmitted by the client terminal to the server. And the customer service terminal sends the identification code of the customer service terminal and the identification code of the client to the server.
The identification code of the client terminal may be an Internet Protocol (IP) address, a Media Access Control (MAC) address, an International Mobile Equipment Identity (IMEI), an ethernet address or a physical address of the client terminal.
The identification code of the customer service terminal can be an IP address, a MAC address, an ethernet address or a physical address of the customer service terminal.
The identification code of the client may be a Mobile phone number or an International Mobile Subscriber Identity (IMSI), etc.
In the communication process, if the service is complex and the operation of the client can not be efficiently processed, the client service can inquire whether the client receives the remote client service synchronous instruction service.
The customer service may ask verbally and the user answers verbally.
The customer service terminal can also initiate inquiry operation at the customer service terminal, the customer service terminal sends an inquiry instruction to the client terminal in response to the inquiry operation, and the client terminal pops up a dialog box after receiving the inquiry instruction, so that a user can select whether to receive remote customer service synchronous guidance service.
In case the client accepts the remote customer service synchronization guidance service, a first message may be sent by the client terminal to the server, the first message user-indicating the acceptance of the remote customer service synchronization guidance service by the client.
The server receives the first message.
And after receiving the first message, the server responds to the first message and respectively issues the same fast application service resources to the client terminal and the customer service terminal according to the identification code of the client terminal and the identification code of the customer service terminal.
And the client terminal respectively receive the fast application service resources sent by the server.
If the customer does not accept the remote customer service synchronous guide service, the service is carried out according to the existing telephone voice mode.
And 102, the client terminal analyzes the quick application service resource to display a synchronous guidance service interface.
Specifically, after receiving the fast application service resource, the client terminal parses the fast application service resource through the fast application engine, loads the fast application service resource into a terminal application (for example, an android application, etc.), and displays a synchronous guidance service interface.
After receiving the fast application service resource, the customer service terminal analyzes the fast application service resource through the browser, loads the fast application service resource into a web page, and displays a synchronous guidance service interface.
And establishing network connection between the client terminal and the customer service terminal.
After the network connection is established, the client information (e.g., account, password, etc.) may be transmitted to the customer service terminal in an encrypted manner.
And after the customer service terminal receives the customer information, the Web page of the browser in the customer service terminal updates the information and displays the same page as the customer terminal. The process can display the same content on the client terminal and the customer service terminal by utilizing the quick application, only a small amount of information needs to be synchronized, and the image information of the shared desktop does not need to be transmitted like the conventional remote assistance.
After the service interface display of the client terminal and the service interface display of the customer service terminal are finished, the bidirectional synchronous operation instruction can be connected through the network, for example, clicking, sliding, long pressing and the like, and at the moment, the interface functions of the client terminal and the service interface display are completely synchronous.
When the client has operation difficulty, such as unclear functional position, the customer service can obtain information in the call, and actively help the client to operate the service interface.
When the customer service performs key operations, such as interface jump, service ordering, record calling, etc., the customer can define the key operations by himself, and the operation instructions need to check the authorization code before being effective. Unauthorized instructions may be treated as invalid operations. Therefore, before operation, the client terminal pops up a window prompt of whether to authorize or not so as to obtain the authorization code.
If the user clicks the authorization button to confirm authorization, the customer service terminal receives an authorization code, remote operation of the customer service is effective within the action range of the authorization code (for example, only ordering can be performed, and the like), the customer service terminal sends a remote operation instruction to the client terminal, and the client terminal performs synchronous page skipping after receiving the instruction to complete remote auxiliary operation.
According to the embodiment of the application, when the customer service and the client are in a call, and the client receives the synchronous guidance service, the client terminal and the customer service terminal respectively receive and analyze the fast application service resource sent by the server, the synchronous guidance service interface is displayed on the client terminal and the customer service terminal, the same business service content interface is displayed in the synchronous guidance service interface for synchronous operation of the client terminal and the customer service terminal, so that the client terminal and the customer service terminal can synchronously see the business service content interface in the call process, the communication cost of the client and the customer service is reduced, and the efficiency of telephone customer service is improved.
Different from the common remote sharing technology based on screen recording, the embodiment of the application is realized based on fast application, a large amount of image data does not need to be transmitted, only synchronous operation instructions, related information and the like are needed, and the operation instructions and the related information are light data, so that the operation such as service handling, information query and the like can be efficiently carried out, the network bandwidth is saved, the page response speed is improved, the communication cost of both parties and the labor cost of telephone customer service are effectively reduced, and the service efficiency is improved.
Optionally, before receiving the fast application service resource sent by the server, the method further includes:
sending the first message to the server; the first message includes the identification code of the client terminal, the identification code of the customer service terminal and the identification code of the client.
Specifically, in the embodiment of the application, the client terminal sends the identification code of the client terminal, the identification code of the customer service terminal and the identification code of the client to the server.
The client terminal may send a first message to the server. The first message includes an identification code of the client terminal, an identification code of the customer service terminal, and an identification code of the client.
The client terminal may send a first message to the server at call setup.
The first message may also be sent to the server upon determining that the client accepts the remote customer service synchronization guidance service.
According to the embodiment of the application, the client terminal sends the identification code of the client terminal, the identification code of the customer service terminal and the identification code of the client to the server, so that the service efficiency is further improved.
Optionally, before receiving the fast application service resource sent by the server, the method further includes:
sending a second message to the server; the second message includes an identification code of the client terminal and an identification code of the client.
Specifically, in the embodiment of the application, the client terminal sends the identification code of the client terminal and the identification code of the client to the server. The customer service terminal sends the identification code of the server customer service terminal and the identification code of the client to the server.
The client terminal may send a second message to the server. The second message includes the identification code of the client terminal and the identification code of the client.
The client terminal may send a second message to the server at call setup.
A second message may also be sent to the server upon determining that the client accepts the remote customer service synchronization guidance service.
According to the embodiment of the application, the client terminal sends the identification code of the client terminal and the identification code of the client to the server. The service efficiency is further improved by the identification code of the customer service terminal and the identification code of the client from the customer service terminal to the server.
Fig. 3 is a second flowchart of the remote interaction method according to the embodiment of the present application, and as shown in fig. 3, the embodiment of the present application provides a remote interaction method, and an execution subject of the remote interaction method may be a server. The method comprises the following steps:
step 301, the server receives a first message; the first message is used for representing that the client receives the remote customer service synchronous guidance service.
Step 302, the server responds to the first message, and respectively issues the same fast application service resources to the client terminal and the client service terminal.
Optionally, the first message includes an identification code of the client terminal, an identification code of the customer service terminal, and an identification code of the client.
Optionally, before the responding to the first message, the method further includes:
receiving a second message and a third message; the second message comprises the identification code of the client terminal and the identification code of the client; the third message includes the identification code of the customer service terminal and the identification code of the customer.
Specifically, the embodiment of the method in which the execution subject is the client terminal is applicable to the embodiment of the present application, and the same technical effects can be achieved, and detailed descriptions of the same parts and beneficial effects as those of the corresponding embodiment of the method in the embodiment are omitted here.
Fig. 4 is a third schematic flowchart of a remote interaction method according to an embodiment of the present disclosure, and as shown in fig. 4, an execution subject of the remote interaction method according to the embodiment of the present disclosure may be a customer service terminal, such as a computer. The method comprises the following steps:
step 401, a customer service terminal receives a fast application service resource sent by a server; the fast application service resource is sent to the customer service terminal after the server receives the first message; the first message is used for representing that the client receives the remote customer service synchronous guidance service.
Step 402, the customer service terminal analyzes the fast application service resource to display a synchronous guidance service interface.
Optionally, before receiving the fast application service resource sent by the server, the method further includes:
sending the first message to the server; the first message comprises an identification code of a client terminal, an identification code of the customer service terminal and an identification code of the client.
Optionally, before receiving the fast application service resource sent by the server, the method further includes:
sending a third message to the server; the third message includes the identification code of the customer service terminal and the identification code of the customer.
Specifically, the embodiment of the method in which the execution subject is the client terminal is applicable to the embodiment of the present application, and the same technical effects can be achieved, and detailed descriptions of the same parts and beneficial effects as those of the corresponding embodiment of the method in the embodiment are omitted here.
Fig. 5 is a schematic structural diagram of a remote interaction device according to an embodiment of the present application, and as shown in fig. 5, an embodiment of the present application provides a remote interaction device, including:
the first receiving module 501 is configured to receive a fast application service resource sent by a server; the fast application service resource is sent to the client terminal after the server receives the first message; the first message is used for representing that the client receives remote customer service synchronous guidance service; the first processing module 502 is configured to parse the fast application service resource to display a synchronization guidance service interface.
Optionally, the system further comprises a first sending unit;
the first sending unit user sends the first message to the server; the first message includes the identification code of the client terminal, the identification code of the customer service terminal and the identification code of the client.
Optionally, the system further comprises a second sending unit;
the second sending unit sends a second message to the server; the second message includes an identification code of the client terminal and an identification code of the client.
Specifically, the remote interaction device provided in this embodiment of the present application can implement all the method steps implemented by the method embodiment in which the execution subject is the client terminal, and can achieve the same technical effect, and details of the same parts and beneficial effects as those of the method embodiment in this embodiment are not described herein again.
Fig. 6 is a second schematic structural diagram of a remote interaction device according to an embodiment of the present application, and as shown in fig. 6, the embodiment of the present application provides a remote interaction device, including:
the second receiving module 601 is configured to receive the first message; the first message is used for representing that the client receives remote customer service synchronous guidance service; the first sending module 602 is configured to send the same fast application service resource to the client terminal and the client service terminal, respectively, in response to the first message.
Optionally, the first message includes an identification code of the client terminal, an identification code of the customer service terminal, and an identification code of the client.
Optionally, the system further comprises a first receiving unit;
the first receiving unit is used for receiving a second message and a third message; the second message comprises the identification code of the client terminal and the identification code of the client; the third message includes the identification code of the customer service terminal and the identification code of the customer.
Specifically, the remote interaction device provided in the embodiment of the present application can implement all the method steps implemented by the method embodiment in which the execution subject is a server, and can achieve the same technical effect, and detailed descriptions of the same parts and beneficial effects as those of the method embodiment in this embodiment are not repeated herein.
Fig. 7 is a third schematic structural diagram of a remote interaction device according to an embodiment of the present application, and as shown in fig. 7, the embodiment of the present application provides a remote interaction device, including:
the third receiving module is used for receiving the fast application service resources sent by the server; the fast application service resource is sent to the customer service terminal after the server receives the first message; the first message is used for representing that the client receives remote customer service synchronous guidance service;
and the second processing module is used for analyzing the quick application service resources so as to display a synchronous guidance service interface.
Optionally, a third sending unit is further included;
the third sending unit is configured to send the first message to the server; the first message comprises an identification code of a client terminal, an identification code of the customer service terminal and an identification code of the client.
Optionally, a fourth sending unit is further included;
the fourth sending unit is configured to send a third message to the server; the third message includes the identification code of the customer service terminal and the identification code of the customer.
Specifically, the remote interaction device provided in the embodiment of the present application can implement all the method steps implemented by the method embodiment in which the execution subject is the customer service terminal, and can achieve the same technical effects, and details of the same parts and beneficial effects as those of the method embodiment in this embodiment are not described herein again.
The remote interaction device in the embodiment of the present application may be a device or an electronic device having an operating system, or may be a component, an integrated circuit, or a chip in a terminal. The electronic device may be a mobile electronic device or a non-mobile electronic device. By way of example, the mobile electronic device may be a mobile phone, a tablet computer, a notebook computer, a palm top computer, a vehicle-mounted electronic device, a wearable device, an ultra-mobile personal computer (UMPC), a netbook or a Personal Digital Assistant (PDA), and the like, and the non-mobile electronic device may be a server, a Network Attached Storage (NAS), a Personal Computer (PC), a Television (TV), a teller machine or a self-service machine, and the like, and the embodiments of the present application are not particularly limited.
The remote interaction device provided in the embodiment of the present application can implement each process implemented by the remote interaction device in the above method embodiments, and is not described here again to avoid repetition.
Fig. 8 is a schematic diagram of a hardware structure of an electronic device according to an embodiment of the present disclosure, and as shown in fig. 8, the electronic device 800 includes, but is not limited to: at least some of the components of the radio frequency unit 801, the network module 802, the audio output unit 803, the input unit 804, the sensor 805, the display unit 806, the user input unit 807, the interface unit 808, the memory 809, and the processor 810, and the like.
Those skilled in the art will appreciate that the electronic device 800 may further comprise a power source (e.g., a battery) for supplying power to the various components, and the power source may be logically connected to the processor 810 via a power management system, so as to manage charging, discharging, and power consumption management functions via the power management system. The electronic device structure shown in fig. 8 does not constitute a limitation of the electronic device, and the electronic device may include more or less components than those shown, or combine some components, or arrange different components, and thus, the description is omitted here.
It should be understood that in the embodiment of the present application, the input Unit 804 may include a Graphics Processing Unit (GPU) 8041 and a microphone 8042, and the Graphics Processing Unit 8041 processes image data of a still picture or a video obtained by an image capturing device (such as a camera) in a video capturing mode or an image capturing mode. The display unit 806 may include a display panel 8061, and the display panel 8061 may be configured in the form of a liquid crystal display, an organic light emitting diode, or the like. The user input unit 807 includes a touch panel 8071 and other input devices 8072. A touch panel 8071, also referred to as a touch screen. The touch panel 8071 may include two portions of a touch detection device and a touch controller. Other input devices 8072 may include, but are not limited to, a physical keyboard, function keys (e.g., volume control keys, switch keys, etc.), a trackball, a mouse, and a joystick, which are not described in detail herein.
In the embodiment of the present application, the radio frequency unit 801 receives downlink data from a network side device, and then processes the downlink data to the processor 810; in addition, the uplink data is sent to the network side equipment. In general, radio frequency unit 801 includes, but is not limited to, an antenna, at least one amplifier, a transceiver, a coupler, a low noise amplifier, a duplexer, and the like.
Memory 809 may be used to store software programs or instructions and various data. The memory 809 may mainly include a storage program or instruction area and a storage data area, wherein the storage program or instruction area may store an operating system, an application program or instruction (such as a sound playing function, an image playing function, etc.) required for at least one function, and the like. In addition, the Memory 809 can include a high-speed random access Memory, and can also include a nonvolatile Memory, wherein the nonvolatile Memory can be a Read-Only Memory (ROM), a Programmable ROM (PROM), an Erasable Programmable PROM (EPROM), an Electrically Erasable Programmable ROM (EEPROM), or a flash Memory. Such as at least one magnetic disk storage device, flash memory device, or other non-volatile solid state storage device.
Processor 810 may include one or more processing units; alternatively, the processor 810 may integrate an application processor, which primarily handles operating systems, user interfaces, and applications or instructions, etc., and a modem processor, which primarily handles wireless communications, such as a baseband processor. It will be appreciated that the modem processor described above may not be integrated into processor 810.
The radio frequency unit 801 is configured to receive a fast application service resource sent by a server; the fast application service resource is sent to the client terminal after the server receives the first message; the first message is used for representing that the client receives the remote customer service synchronous guidance service.
A processor 810 for parsing the fast application service resource.
And a display unit 806 for displaying the synchronization guidance service interface.
Optionally, before receiving the fast application service resource sent by the server, the method further includes:
sending the first message to the server; the first message includes the identification code of the client terminal, the identification code of the customer service terminal and the identification code of the client.
Optionally, before receiving the fast application service resource sent by the server, the method further includes:
sending a second message to the server; the second message includes an identification code of the client terminal and an identification code of the client.
The electronic device embodiment in the embodiment of the present application is a product embodiment corresponding to the method embodiment, and all implementation manners in the method embodiment are applicable to the electronic device embodiment, and may also achieve the same or similar technical effects, so that details are not described herein again.
The embodiment of the present application further provides a readable storage medium, where a program or an instruction is stored on the readable storage medium, and when the program or the instruction is executed by a processor, the program or the instruction implements each process of the remote interaction method embodiment, and can achieve the same technical effect, and in order to avoid repetition, details are not repeated here.
The processor is the processor in the electronic device described in the above embodiment. The readable storage medium includes a computer readable storage medium, such as a Read-Only Memory (ROM), a Random Access Memory (RAM), a magnetic disk or an optical disk, and so on.
The embodiment of the present application further provides a chip, where the chip includes a processor and a communication interface, the communication interface is coupled to the processor, and the processor is configured to run a program or an instruction to implement each process of the above-mentioned remote interaction method embodiment, and can achieve the same technical effect, and is not described here again to avoid repetition.
It should be understood that the chips mentioned in the embodiments of the present application may also be referred to as system-on-chip, system-on-chip or system-on-chip, etc.
It should be noted that, in this document, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or apparatus. Without further limitation, an element defined by the phrase "comprising an … …" does not exclude the presence of other elements in a process, method, article, or apparatus that comprises the element. Further, it should be noted that the scope of the methods and apparatuses in the embodiments of the present application is not limited to performing the functions in the order illustrated or discussed, but may include performing the functions in a substantially simultaneous manner or in a reverse order, depending on the functions involved, for example, performing the described methods in an order different from that described, and may also add, omit, or combine various steps. In addition, features described with reference to certain examples may be combined in other examples.
Through the above description of the embodiments, those skilled in the art will clearly understand that the method of the above embodiments can be implemented by software plus a necessary general hardware platform, and certainly can also be implemented by hardware, but in many cases, the former is a better implementation manner. Based on such understanding, the technical solutions of the present application may be embodied in the form of a software product, which is stored in a storage medium (such as ROM/RAM, magnetic disk, optical disk) and includes instructions for enabling a terminal (such as a mobile phone, a computer, a server, or a network device) to execute the method according to the embodiments of the present application.
While the present embodiments have been described with reference to the accompanying drawings, it is to be understood that the invention is not limited to the precise embodiments described above, which are meant to be illustrative and not restrictive, and that various changes may be made therein by those skilled in the art without departing from the spirit and scope of the invention as defined by the appended claims.

Claims (13)

1. A remote interaction method, comprising:
the client terminal receives the fast application service resource sent by the server; the fast application service resource is sent to the client terminal after the server receives the first message; the first message is used for representing that the client receives the synchronous guidance service;
and the client terminal analyzes the quick application service resource to display a synchronous guidance service interface.
2. The remote interaction method according to claim 1, wherein the receiving server sends the fast application service resource before, further comprising:
sending the first message to the server; the first message includes the identification code of the client terminal, the identification code of the customer service terminal and the identification code of the client.
3. The remote interaction method according to claim 1, wherein the receiving server sends the fast application service resource before, further comprising:
sending a second message to the server; the second message includes an identification code of the client terminal and an identification code of the client.
4. A remote interaction method, comprising:
the server receives a first message; the first message is used for representing that the client receives the synchronous guidance service;
and the server responds to the first message and sends the fast application service resources to the client terminal and the customer service terminal respectively.
5. The remote interactive method according to claim 4, wherein the first message includes an identification code of the client terminal, an identification code of the customer service terminal, and an identification code of the customer.
6. The remote interaction method of claim 4, wherein the responding to the first message is preceded by:
receiving a second message and a third message; the second message comprises the identification code of the client terminal and the identification code of the client; the third message includes the identification code of the customer service terminal and the identification code of the customer.
7. A remote interaction method, comprising:
the customer service terminal receives the fast application service resource sent by the server; the fast application service resource is sent to the customer service terminal after the server receives the first message; the first message is used for representing that the client receives the synchronous guidance service;
and the customer service terminal analyzes the quick application service resource to display a synchronous guidance service interface.
8. The remote interactive method according to claim 7, wherein the receiving server sends the fast application service resource before, further comprising:
sending the first message to the server; the first message comprises an identification code of a client terminal, an identification code of the customer service terminal and an identification code of the client.
9. The remote interactive method according to claim 7, wherein the receiving server sends the fast application service resource before, further comprising:
sending a third message to the server; the third message includes the identification code of the customer service terminal and the identification code of the customer.
10. A remote interaction device, comprising:
the first receiving module is used for receiving the fast application service resources sent by the server; the fast application service resource is sent to the client terminal after the server receives the first message; the first message is used for representing that the client receives the synchronous guidance service;
and the first processing module is used for analyzing the quick application service resources so as to display a synchronous guidance service interface.
11. A remote interaction device, comprising:
the second receiving module is used for receiving the first message; the first message is used for representing that the client receives the synchronous guidance service;
and the first sending module is used for responding to the first message and respectively sending the fast application service resources to the client terminal and the customer service terminal.
12. A remote interaction device, comprising:
the third receiving module is used for receiving the fast application service resources sent by the server; the fast application service resource is sent to the customer service terminal after the server receives the first message; the first message is used for representing that the client receives the synchronous guidance service;
and the second processing module is used for analyzing the quick application service resources so as to display a synchronous guidance service interface.
13. An electronic device comprising a processor, a memory, and a program or instructions stored on the memory and executable on the processor, the program or instructions when executed by the processor implementing the steps of the remote interaction method of any of claims 1-9.
CN202110469481.0A 2021-04-28 2021-04-28 Remote interaction method, device, electronic equipment and storage medium Active CN113179322B (en)

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CN111433743A (en) * 2017-12-12 2020-07-17 华为技术有限公司 APP remote control method and related equipment
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CN107908450A (en) * 2017-11-07 2018-04-13 西安万像电子科技有限公司 Application loading method based on thin-client, device and system
CN111433743A (en) * 2017-12-12 2020-07-17 华为技术有限公司 APP remote control method and related equipment
CN109379271A (en) * 2018-10-16 2019-02-22 金瓜子科技发展（北京）有限公司 A kind of service interaction method based on IM, equipment and storage medium
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