CN113177165A - Improved KNN-based personalized inspection officer recommendation method - Google Patents
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Abstract
The invention provides an improved KNN-based personalized recommendation method for a scout organ, and relates to the technical field of personalized recommendation. According to the method, the expected workload of the inspector is analyzed on the list of the inspector to be recommended, the expected workload of the current case handling of the inspector is predicted, the individualized inspector is recommended, and the newly arrived case is distributed. The distribution rationality of the cases is improved, and the case handling efficiency is improved.
Description
Technical Field
The invention relates to the technical field of personalized recommendation, in particular to a personalized recommendation method for a scout organ based on improved KNN.
Background
The KNN (K nearest neighbor) algorithm is one of the common classification algorithms in data mining, that is, K nearest neighbor nodes are selected from the target points to represent the target points by calculating euclidean distances between the target points and the neighbor nodes.
In the case handling process of the inspection institution, the case distribution problem is directly related to the case handling efficiency, the case handling enthusiasm of the inspection officer and the improvement of the incentive system. Since judicial reform, many scholars have studied how to achieve the optimal matching of cases and inspectors, but the current research is only in a qualitative analysis stage, and except for listing specific targets required to be completed by intelligent case division, factors influencing the intelligent case division result are not specifically given. Because different cases vary greatly in their type, the appropriate inspectors to handle will also vary. By analyzing the case workload and the capability of examining, managing and managing cases, the cases of different types are distributed, and the optimal matching between the cases and the examiners can be effectively realized by combining the current load of the examiners.
Disclosure of Invention
In order to solve the technical problems, the invention provides an improved KNN-based personalized recommendation method for an inspector, which is characterized in that the expected workload of the inspector is analyzed on a list of the inspectors to be recommended, the expected workload of the inspector handling cases currently is predicted, the personalized inspector is recommended, and the newly arrived cases are distributed.
A personalized recommendation method for a scout organ based on improved KNN comprises the following steps:
step 1: preprocessing the case handling data of the inspection hall, extracting the data of all inspectors to obtain an inspection operator list, and obtaining a handling history case set of each inspector and a current handling case set of the inspectors;
step 2: calculating expected workload of each case born by each inspector according to the cases historically handled by each inspector; then dividing the cases according to the case types, and calculating the expected workload of the inspectors for handling each type of cases according to the expected workload of the cases;
expected workload T of the casesAs shown in the following formula:wherein dtsRepresenting cases sDuration of case handling, picRepresenting the weight of the c iteration, and rho representing the total number of cases in a fixed time interval;
calculating the average expected workload D of each type of caseSAs shown in the following formula:wherein S represents the total number of cases of each type;
the average expected workload F for the inspector to handle each case is obtained as shown in the following formula:where Q represents the total number of cases that the inspector transacted each type of case.
And step 3: according to the case currently handled by the inspection officer, the expected workload of each case currently handled by the inspection officer is predicted by using a regression decision tree model, and the current workload of the inspection officer is calculated based on the expected workload of the historical cases handled by the inspection officer, and the method specifically comprises the following steps:
step 3.1: in an input space where a training data set is located, recursively dividing each region into two sub-regions and determining an output value on each sub-region, and constructing a binary decision tree:
step 3.2: integrating the data set, namely integrating the expected workload of the cases, the average expected workload of each type of case, the average expected workload of the inspectors handling each type of case and the historical case set to generate a data set D;
step 3.3: establishing a regression prediction tree model, wherein the input is a data set D containing case expected workload, and the output is the current workload f of an inspectors(X);
Step 3.4: selecting an optimal segmentation variable j and a segmentation point s of a data set D, solving the following formula, traversing the variable j, scanning the segmentation point s for the segmentation variable j, and selecting a pair (j, s) which enables the formula to reach the minimum value;
wherein the parameter c1,c2Sample values, R, representing leaf nodes1And R2The two regions represent two regions divided by a binary tree, i.e. a sample set, xiRepresenting case data, y, in a data set DiRepresenting the expected workload of each case in the data set D; the binary tree takes the characteristic value s of the variable j as a logic judgment condition;
step 3.5: the pair (j, s) obtained in step 3.4 is used to partition the region of the data set D and determine the corresponding output value, as shown in the following equation:
wherein N ismThe number of samples representing the two regions is,represents a parameter c1,c2X represents the case data set.
Wherein R is1(j,s)={x|x(j)≤s},R2(j,s)={x|x(j)>s}
Wherein x(j)Representing case data set under the segmentation variable j;
step 3.6: continue to two R1,R2The sub-region executes the step 3.4 and the step 3.5 until a fixed iteration number is met and stops;
step 3.7: dividing an input data set D into M regions R1,R2,...,RMGenerating a regression decision tree:
step 3.8: based on regression decisionsThe tree predicts the expected workload of handling cases of the current inspector and calculates the current workload f of the inspectors(X):
Wherein N represents the total number of current case handling pieces of the inspector, f (x)i) Representing the expected workload of case i;
and 4, step 4: according to the expected workload of the historical case of the inspector and the current workload of the inspector, the improved KNN algorithm is utilized to carry out personalized recommendation of the inspector, and the inspector most suitable for handling the newly arrived case is obtained;
the personalized recommendation of the inspection officers is to select the inspection officer which is most matched with a newly arrived case from an inspection officer set to be recommended, and each case in the test data set is assigned with an optimal inspection officer;
step 4.1: predicting an expected workload of a new case as W using a regression prediction tree modelnewCalculating the average expected workload N of the newly arrived case and the casesavgDeviation Δ W ofnew;
ΔWnew=Wnew-Navg
Step 4.2: calculating the expected workload M of the inspectors for handling the cases according to K inspectors in the set of inspectors to be recommended and by combining with the moving case of the newly-added casesnowAverage workload with this type of case NavgStandard deviation Δ M ofnowThe greater the deviation, the greater the ability of the reviewing officer to handle the type of case.
ΔMnow=Navg-Mnow
Step 4.3: finding out Δ W according to nearest neighbor algorithm (KNN)newNearest neighbor Δ MnowIn combination with the current load f of the inspectors(X), recommending an optimal inspector;
wherein f iss(X)avgRepresents the average workload of the K inspectors to be recommended, fs(X)maxRepresents the maximum workload of the K inspectors to be recommended, fs(X)minRepresenting the minimum workload of the inspector to be recommended.
The invention has the following beneficial effects:
the technical scheme provides an inspection officer personalized recommendation method based on improved KNN, and the inspection officer personalized recommendation method can realize real-time personalized recommendation according to the complexity of cases and the current load of the inspection officer, improve the distribution rationality of the cases, and improve the case handling efficiency.
Drawings
FIG. 1 is a flow chart of a personalized recommendation method according to an embodiment of the invention;
FIG. 2 is a flow chart of a method for calculating an expected workload of a inspector according to an embodiment of the present invention;
FIG. 3 is a diagram of the number of cases handled by the inspector and the expected workload for an embodiment of the present invention;
wherein, the figure (a) is a schematic diagram of the number of cases handled by the inspector, and the figure (b) is a schematic diagram of the expected workload of the inspector in handling the cases of each type.
Detailed Description
The following detailed description of embodiments of the present invention is provided in connection with the accompanying drawings and examples. The following examples are intended to illustrate the invention but are not intended to limit the scope of the invention.
A personalized recommendation method for scout organs based on improved KNN, as shown in fig. 1, comprising the following steps:
step 1: preprocessing the case handling data of the inspection hall, extracting the data of all inspectors to obtain an inspection operator list, and obtaining a handling history case set of each inspector and a current handling case set of the inspectors;
in the embodiment, data are acquired at regular time and stored in the historical case database through an API (application program interface) data interface provided by a hospital for inspection. The collected case handling data comprises: case basic information table, personnel code table, case category code table, department business allocation table, personnel role allocation table, business code table, unit code table, file basic information table, file catalogue table, related property information table, related property identification information table, acceptance log table, case delivery log table and case delivery suspect record table.
Step 2: calculating expected workload of each case born by each inspector according to the cases historically handled by each inspector; then dividing the cases according to the case types, and calculating the expected workload of the inspectors for handling each type of cases according to the expected workload of the cases, as shown in FIG. 2;
the expected workload is calculated by adopting an EM iterative average calculation method, then according to the handling days of the historical cases, combining the historical handling case set and the current handling case set of each inspector, calculating the expected workload of the historical cases by adopting the EM iterative average calculation method, dividing the cases according to the case types, calculating the average expected workload of each type of case, and calculating the average expected workload of each type of case for the inspector, as shown in FIG. 3.
Expected workload T of the casesAs shown in the following formula:wherein dtsIndicates the case-handling duration of the case s, picRepresenting the weight of the c iteration, and rho representing the total number of cases in a fixed time interval;
calculating the average expected workload D of each type of caseSAs shown in the following formula:wherein S represents the total number of cases of each type;
the average expected workload F for the inspector to handle each case is obtained as shown in the following formula:where Q represents the total number of cases that the inspector transacted each type of case.
And step 3: according to the case currently handled by the inspection officer, the expected workload of each case currently handled by the inspection officer is predicted by using a regression decision tree model, and the current workload of the inspection officer is calculated based on the expected workload of the historical cases handled by the inspection officer, and the method specifically comprises the following steps:
step 3.1: in an input space where a training data set is located, recursively dividing each region into two sub-regions and determining an output value on each sub-region, and constructing a binary decision tree:
step 3.2: integrating the data set, namely integrating the expected workload of the cases, the average expected workload of each type of case, the average expected workload of the inspectors handling each type of case and the historical case set to generate a data set D;
step 3.3: establishing a regression prediction tree model, wherein the input is a data set D containing case expected workload, and the output is the current workload f of an inspectors(X);
Step 3.4: selecting an optimal segmentation variable j and a segmentation point s of a data set D, solving the following formula, traversing the variable j, scanning the segmentation point s for the segmentation variable j, and selecting a pair (j, s) which enables the formula to reach the minimum value;
wherein the parameter c1,c2Sample values, R, representing leaf nodes1And R2The two regions represent two regions divided by a binary tree, i.e. a sample set, xiRepresenting case data, y, in a data set DiRepresenting the expected workload of each case in the data set D; the binary tree takes the characteristic value s of the variable j as a logic judgment condition;
step 3.5: the pair (j, s) obtained in step 3.4 is used to partition the region of the data set D and determine the corresponding output value, as shown in the following equation:
wherein N ismThe number of samples representing the two regions is,represents a parameter c1,c2X represents the case data set.
Wherein R is1(j,s)={x|x(j)≤s},R2(j,s)={x|x(j)>s}
Wherein x(j)Representing case data set under the segmentation variable j;
step 3.6: continue to two R1,R2The sub-region executes the step 3.4 and the step 3.5 until a fixed iteration number is met and stops;
step 3.7: dividing an input data set D into M regions R1,R2,...,RMGenerating a regression decision tree:
step 3.8: predicting the expected workload of the current inspection officer handling case according to the regression decision tree, and calculating the current workload f of the inspection officers(X):
Wherein N represents the total number of current case handling pieces of the inspector, f (x)i) Representing the expected workload of case i;
and 4, step 4: according to the expected workload of the historical case of the inspector and the current workload of the inspector, the improved KNN algorithm is utilized to carry out personalized recommendation of the inspector, and the inspector most suitable for handling the newly arrived case is obtained;
the personalized recommendation of the inspection officers is to select the inspection officer which is most matched with the newly arrived case from the set of inspection officers to be recommended, and each case in the test data set is assigned with the optimal inspection officer. In order to avoid the backlog of cases and inspectors frequently classified into a certain number of cases,
step 4.1: predicting an expected workload of a new case as W using a regression prediction tree modelnewCalculating the average expected workload N of the newly arrived case and the casesavgDeviation Δ W ofnew(ii) a The larger the deviation, the more complicated it is to reflect the newly arrived case.
ΔWnew=Wnew-Navg
Step 4.2: calculating the expected workload M of the inspectors for handling the cases according to K inspectors in the set of inspectors to be recommended and by combining with the moving case of the newly-added casesnowAverage workload with this type of case NavgStandard deviation Δ M ofnowThe greater the deviation, the greater the ability of the reviewing officer to handle the type of case.
ΔMnow=Navg-Mnow
Step 4.3: finding out Δ W according to nearest neighbor algorithm (KNN)newNearest neighbor Δ MnowIn combination with the current load f of the inspectors(X), recommending an optimal inspector;
wherein f iss(X)avgRepresents the average workload of the K inspectors to be recommended, fs(X)maxRepresents the maximum workload of the K inspectors to be recommended, fs(X)minRepresenting the minimum workload of the inspector to be recommended.
The personalized recommendation method for the inspection officer provided in the embodiment tests total 1364 case data of a certain-level inspection yard and 2 subordinate regional inspection yards, calculates the personalized recommendation accuracy rate of the inspection officer, and test results are as follows:
TABLE 1 survey officer personalized recommendation List
Inspection yard | Number of examiners | Total number of case types | Assign exact number | Total number of cases | Rate of accuracy of case classification |
Inspection institute of city | 27 | 56 | 265 | 305 | 88.2% |
Regional inspection yard of city | 15 | 50 | 518 | 588 | 90.1% |
Regional inspection yard of city | 18 | 46 | 414 | 471 | 89.3% |
Finally, it should be noted that: the above examples are only intended to illustrate the technical solution of the present invention, but not to limit it; although the present invention has been described in detail with reference to the foregoing embodiments, it will be understood by those of ordinary skill in the art that: the technical solutions described in the foregoing embodiments may still be modified, or some or all of the technical features may be equivalently replaced; such modifications and substitutions do not depart from the spirit of the corresponding technical solutions and scope of the present invention as defined in the appended claims.
Claims (4)
1. A personalized recommendation method for a scout organ based on improved KNN is characterized by comprising the following steps:
step 1: preprocessing the case handling data of the inspection hall, extracting the data of all inspectors to obtain an inspection operator list, and obtaining a handling history case set of each inspector and a current handling case set of the inspectors;
step 2: calculating expected workload of each case born by each inspector according to the cases historically handled by each inspector; then dividing the cases according to the case types, and calculating the expected workload of the inspectors for handling each type of cases according to the expected workload of the cases;
and step 3: according to the case currently handled by the inspection officer, predicting the expected workload of each case currently handled by the inspection officer by using a regression decision tree model, and calculating the current workload of the inspection officer based on the expected workload of the historical cases handled by the inspection officer;
and 4, step 4: and selecting the inspector which is most matched with the newly arrived case from the set of inspectors to be recommended by utilizing an improved KNN algorithm according to the expected workload of the historical cases of the inspector and the current workload of the inspector, distributing an optimal inspector to each case in the test data set, and performing personalized recommendation of the inspectors to obtain the inspector which is most suitable for handling the newly arrived case.
2. The personalized recommendation method for scout officer based on improved KNN as claimed in claim 1, wherein the case expected workload T in step 2sAs shown in the following formula:wherein dtsIndicates the case-handling duration of the case s, picRepresenting the weight of the c iteration, and rho representing the total number of cases in a fixed time interval;
calculating the average expected workload D of each type of caseSAs shown in the following formula:wherein S represents the total number of cases of each type;
3. The personalized recommendation method for scout officers based on improved KNN as claimed in claim 1, wherein the step 3 specifically comprises the following steps:
step 3.1: in an input space where a training data set is located, recursively dividing each region into two sub-regions and determining an output value on each sub-region, and constructing a binary decision tree:
step 3.2: integrating the data set, namely integrating the expected workload of the cases, the average expected workload of each type of case, the average expected workload of the inspectors handling each type of case and the historical case set to generate a data set D;
step 3.3: establishing a regression prediction tree model, wherein the input is a data set D containing case expected workload, and the output is the current workload f of an inspectors(X);
Step 3.4: selecting an optimal segmentation variable j and a segmentation point s of a data set D, solving the following formula, traversing the variable j, scanning the segmentation point s for the segmentation variable j, and selecting a pair (j, s) which enables the formula to reach the minimum value;
wherein the parameter c1,c2Sample values, R, representing leaf nodes1And R2The two regions represent two regions divided by a binary tree, i.e. a sample set, xiRepresenting case data, y, in a data set DiRepresenting the expected workload of each case in the data set D; the binary tree takes the characteristic value s of the variable j as a logic judgment condition;
step 3.5: the pair (j, s) obtained in step 3.4 is used to partition the region of the data set D and determine the corresponding output value, as shown in the following equation:
wherein N ismThe number of samples representing the two regions is,represents a parameter c1,c2X represents a case data set;
wherein R is1(j,s)={x|x(j)≤s},R2(j,s)={x|x(j)>s}
Wherein x(j)Representing case data set under the segmentation variable j;
step 3.6: continue to two R1,R2The sub-region executes the step 3.4 and the step 3.5 until a fixed iteration number is met and stops;
step 3.7: dividing an input data set D into M regions R1,R2,...,RMGenerating a regression decision tree:
step 3.8: predicting the expected workload of the current inspection officer handling case according to the regression decision tree, and calculating the current workload f of the inspection officers(X):
Wherein N represents the total number of current case handling pieces of the inspector, f (x)i) Representing the expected workload of case i.
4. The personalized recommendation method for scout officers based on improved KNN as claimed in claim 1, wherein the step 4 comprises the following steps:
step 4.1: predicting an expected workload of a new case as W using a regression prediction tree modelnewCalculating the average expected workload N of the newly arrived case and the casesavgDeviation Δ W ofnew;
ΔWnew=Wnew-Navg
Step 4.2: calculating the expected workload M of the inspectors for handling the cases according to K inspectors in the set of inspectors to be recommended and by combining with the moving case of the newly-added casesnowAverage workload with this type of case NavgStandard deviation Δ M ofnowThe larger the deviation is, the stronger the ability of the inspection officer to handle the type of case is reflected;
ΔMnow=Navg-Mnow
step 4.3: finding out Δ W according to nearest neighbor algorithm (KNN)newNearest neighbor Δ MnowIn combination with the current load f of the inspectors(X), optimal inspection is recommendedAn officer;
wherein f iss(X)avgRepresents the average workload of the K inspectors to be recommended, fs(X)maxRepresents the maximum workload of the K inspectors to be recommended, fs(X)minRepresenting the minimum workload of the inspector to be recommended.
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