CN113159584A - Quality inspection-based business strategy management method and device and electronic equipment - Google Patents
Quality inspection-based business strategy management method and device and electronic equipment Download PDFInfo
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Abstract
The embodiment of the present specification provides a quality inspection-based service policy management method, which includes that a task quality inspection system with a task flow rule is provided, a first task to be quality inspected at present is transferred to a quality inspection module, a quality inspection party performs quality inspection on the first task, quality inspection result information is acquired to correspond to the first task, quality inspection result information is provided to a task execution party, and task routing is performed based on feedback information of the task execution party, including: and transferring the first task to one of a repeating module and a quality inspection result module, wherein the repeating module generates the quality inspection result information after repeating according to the repeating event, and transfers the first task after repeating to the quality inspection result module to generate a task management strategy. The method simplifies manual operation by circulating the tasks in each module, determines the execution effect of the tasks in a quality inspection and redetermination mode, generates a task management strategy by taking the execution effect as a basis, and improves the controllability of services.
Description
Technical Field
The present application relates to the field of computers, and in particular, to a quality inspection-based business policy management method and apparatus, and an electronic device.
Background
Under the business mode of borrowing resources and returning resources at the later stage, when business progresses to a certain link, business personnel are often required to develop business for helping or prompting resource users to return the resources. At present, business personnel execute business in various modes, a platform rarely follows up specific execution conditions of the business personnel, and corresponding business strategies are executed according to actual return conditions, such as performance evaluation of the business personnel and the like, so that the business controllability is poor.
There is a need to provide a service policy management method with a high degree of controllability.
Disclosure of Invention
The embodiment of the specification provides a quality inspection-based business strategy management method and device and electronic equipment, which are used for improving the controllability of a business.
An embodiment of the present specification provides a quality inspection-based service policy management method, including:
providing a task quality inspection system with a task flow rule, wherein the task quality inspection system is provided with a quality inspection module, a repeated conference module and a quality inspection result module;
determining a first task to be subjected to quality inspection at present, transferring the first task to a quality inspection module, providing first task content information to a quality inspection party by the quality inspection module, performing quality inspection on the first task by the quality inspection party, acquiring quality inspection result information and corresponding the quality inspection result information to the first task;
providing quality inspection result information corresponding to the first task to the task executive party in response to the request of the task executive party, and routing the task based on the feedback information of the task executive party, wherein the method comprises the following steps: transferring the first task flow to one of a repeating module and a quality inspection result module, wherein the repeating module generates repeated quality inspection result information according to a repeating event, corresponds the repeated quality inspection result information to the first task, and transfers the repeated first task flow to the quality inspection result module;
and generating a task management strategy according to the quality inspection result information of the first task in the quality inspection result module.
Optionally, the first task is a task for performing resource return prompting on the user by using a conversational workflow.
Optionally, the first task has a conversational workflow generated by a task executive;
the quality inspection of the first task comprises:
and performing risk assessment on semantics in the conversational workflow of the first task by using a preset rule to generate a first risk assessment result, wherein the first risk is a risk violating the preset rule.
Optionally, the method further comprises:
providing a conversational workflow page, wherein the conversational workflow page is provided with a visual semantic component, and the task executive party generates a conversational workflow with semantics by operating the visual semantic component;
the first task content information includes the conversational workflow.
Optionally, the method further comprises:
performing the first task, including:
performing voice interaction with a user according to the conversation workflow, wherein the first task content information further comprises user feedback information acquired in the voice interaction process;
the quality inspection of the first task comprises:
and according to the user feedback information, executing the first task.
Optionally, the executing effect of the first task according to the user feedback information includes:
segmenting the voice interaction process according to time, and evaluating resource return intention data of the user according to user feedback information in each time segment;
the change in the comparison resource return desire data over time determines the effect of the execution of the first task.
Optionally, the generating a task management policy according to the quality inspection result information of the first task in the quality inspection result module further includes:
and identifying a first task with an execution effect meeting the expectation, and adjusting the generated and unexecuted business tasks according to the content of the first task.
Optionally, the generating a task management policy according to the quality inspection result information of the first task in the quality inspection result module includes:
and evaluating the reward resources of the executing party of the first task to generate a reward resource value.
Optionally, the method further comprises:
resources are configured for the executing party according to the bonus resource value.
An embodiment of the present specification further provides a quality inspection-based service policy management apparatus, including:
the system providing module is used for providing a task quality inspection system with a task flow rule, and the task quality inspection system is provided with a quality inspection module, a repeated conference module and a quality inspection result module;
the quality inspection system comprises a circulation module, a quality inspection module and a quality inspection module, wherein the circulation module determines a first task to be inspected currently, and circulates the first task to the quality inspection module, the quality inspection module provides first task content information to a quality inspection party, and the quality inspection party performs quality inspection on the first task, acquires quality inspection result information and corresponds the quality inspection result information to the first task;
the circulation module is further configured to provide quality inspection result information corresponding to the first task to the task execution party in response to a request of the task execution party, and perform task routing based on feedback information of the task execution party, and includes: transferring the first task flow to one of a repeating module and a quality inspection result module, wherein the repeating module generates repeated quality inspection result information according to a repeating event, corresponds the repeated quality inspection result information to the first task, and transfers the repeated first task flow to the quality inspection result module;
and the strategy module is used for generating a task management strategy according to the quality inspection result information of the first task in the quality inspection result module.
Optionally, the first task is a task for performing resource return prompting on the user by using a conversational workflow.
Optionally, the first task has a conversational workflow generated by a task executive;
the quality inspection of the first task comprises:
and performing risk assessment on semantics in the conversational workflow of the first task by using a preset rule to generate a first risk assessment result, wherein the first risk is a risk violating the preset rule.
Optionally, the method further comprises:
providing a conversational workflow page, wherein the conversational workflow page is provided with a visual semantic component, and the task executive party generates a conversational workflow with semantics by operating the visual semantic component;
the first task content information includes the conversational workflow.
Optionally, the method further comprises:
performing the first task, including:
performing voice interaction with a user according to the conversation workflow, wherein the first task content information further comprises user feedback information acquired in the voice interaction process;
the quality inspection of the first task comprises:
and according to the user feedback information, executing the first task.
Optionally, the executing effect of the first task according to the user feedback information includes:
segmenting the voice interaction process according to time, and evaluating resource return intention data of the user according to user feedback information in each time segment;
the change in the comparison resource return desire data over time determines the effect of the execution of the first task.
Optionally, the generating a task management policy according to the quality inspection result information of the first task in the quality inspection result module further includes:
and identifying a first task with an execution effect meeting the expectation, and adjusting the generated and unexecuted business tasks according to the content of the first task.
Optionally, the generating a task management policy according to the quality inspection result information of the first task in the quality inspection result module includes:
and evaluating the reward resources of the executing party of the first task to generate a reward resource value.
An embodiment of the present specification further provides an electronic device, where the electronic device includes:
a processor; and the number of the first and second groups,
a memory storing computer-executable instructions that, when executed, cause the processor to perform any of the methods described above.
The present specification also provides a computer readable storage medium, wherein the computer readable storage medium stores one or more programs which, when executed by a processor, implement any of the above methods.
In the technical solutions provided in the embodiments of the present specification, a task quality inspection system having a task flow rule is provided, a first task to be quality inspected is transferred to a quality inspection module, a quality inspection party performs quality inspection on the first task, quality inspection result information is obtained and corresponds to the first task, quality inspection result information is provided to a task execution party, and task routing is performed based on feedback information of the task execution party, including: and transferring the first task to one of a repeating module and a quality inspection result module, wherein the repeating module generates the quality inspection result information after repeating according to the repeating event, and transfers the first task after repeating to the quality inspection result module to generate a task management strategy. The method simplifies manual operation by circulating the tasks in each module, determines the execution effect of the tasks in a quality inspection and redetermination mode, generates a task management strategy by taking the execution effect as a basis, and improves the controllability of services.
Drawings
The accompanying drawings, which are included to provide a further understanding of the application and are incorporated in and constitute a part of this application, illustrate embodiment(s) of the application and together with the description serve to explain the application and not to limit the application. In the drawings:
fig. 1 is a schematic diagram illustrating a principle of a quality inspection-based business policy management method according to an embodiment of the present disclosure;
fig. 2 is a schematic structural diagram of a quality inspection-based business policy management apparatus according to an embodiment of the present disclosure;
fig. 3 is a schematic structural diagram of an electronic device provided in an embodiment of the present disclosure;
fig. 4 is a schematic diagram of a computer-readable medium provided in an embodiment of the present specification.
Detailed Description
Exemplary embodiments of the present invention will now be described more fully with reference to the accompanying drawings. The exemplary embodiments, however, may be embodied in many different forms and should not be construed as limited to the embodiments set forth herein. Rather, these exemplary embodiments are provided so that this disclosure will be thorough and complete, and will fully convey the concept of the invention to those skilled in the art. The same reference numerals denote the same or similar elements, components, or parts in the drawings, and thus their repetitive description will be omitted.
Features, structures, characteristics or other details described in a particular embodiment do not preclude the fact that the features, structures, characteristics or other details may be combined in a suitable manner in one or more other embodiments in accordance with the technical idea of the invention.
In describing particular embodiments, the present invention has been described with reference to features, structures, characteristics or other details that are within the purview of one skilled in the art to provide a thorough understanding of the embodiments. One skilled in the relevant art will recognize, however, that the invention may be practiced without one or more of the specific features, structures, characteristics, or other details.
The flow charts shown in the drawings are merely illustrative and do not necessarily include all of the contents and operations/steps, nor do they necessarily have to be performed in the order described. For example, some operations/steps may be decomposed, and some operations/steps may be combined or partially combined, so that the actual execution sequence may be changed according to the actual situation.
The block diagrams shown in the figures are functional entities only and do not necessarily correspond to physically separate entities. I.e. these functional entities may be implemented in the form of software, or in one or more hardware modules or integrated circuits, or in different networks and/or processor means and/or microcontroller means.
The term "and/or" and/or "includes all combinations of any one or more of the associated listed items.
Fig. 1 is a schematic diagram of a quality inspection-based business policy management method provided in an embodiment of the present disclosure, where the method may include:
s101: the task quality inspection system with the task circulation rule is provided, and the task quality inspection system is provided with a quality inspection module, a repeated conference module and a quality inspection result module.
In an embodiment of the present specification, the first task is a task of performing a resource return prompt on a user by using a conversational workflow.
In the embodiment of the specification, each module in the task quality inspection system can generate and display a page, and the page can have a task list.
And the tasks are circulated among the modules, and the task list displayed in different pages is updated.
The quality inspection module displays the executed tasks to be inspected, the repeating module displays the tasks to be repeated, and the quality inspection result module displays the tasks to be inspected and the tasks to be repeated.
S102: determining a first task to be subjected to quality inspection at present, transferring the first task to a quality inspection module, providing first task content information to a quality inspection party by the quality inspection module, performing quality inspection on the first task by the quality inspection party, acquiring quality inspection result information, and enabling the quality inspection result information to correspond to the first task.
In the embodiment of the specification, the first task is provided with a conversational workflow generated by a task executive party;
the quality inspection of the first task may include:
and performing risk assessment on semantics in the conversational workflow of the first task by using a preset rule to generate a first risk assessment result, wherein the first risk is a risk violating the preset rule.
In one application, it may be identified whether the service executing party uses an illegal or even illegal language in the process of executing the resource returning auxiliary service, so as to reduce interference to the user and avoid bringing unnecessary trouble to the platform.
Therefore, the preset rule here may be a semantic usage specification, among others.
In the embodiment of the present specification, the method may further include:
providing a conversational workflow page, wherein the conversational workflow page is provided with a visual semantic component, and the task executive party generates a conversational workflow with semantics by operating the visual semantic component;
the first task content information may include the conversational workflow.
Therefore, the business executive party only needs to generate the dialect workflow through the visual operable component, and when the task is executed, the computer automatically carries out dialogue with the user according to the dialect workflow to urge the user to return the resources, so that the execution efficiency of the business can be improved.
In the embodiment of the present specification, the method may further include:
performing the first task may include:
performing voice interaction with a user according to the conversation workflow, wherein the first task content information can also comprise user feedback information acquired in the voice interaction process;
the quality inspection of the first task may include:
and according to the user feedback information, executing the first task.
In this embodiment of the present specification, the performing an effect of the first task according to the user feedback information may include:
segmenting the voice interaction process according to time, and evaluating resource return intention data of the user according to user feedback information in each time segment;
the change in the comparison resource return desire data over time determines the effect of the execution of the first task.
Therefore, the effect generated by the execution of the business can be accurately analyzed by comparing the change of the resource return intention data, even if the user using the resource does not return the resource, the hospital return enhancement can be identified, a certain execution effect of the business execution party can be actually represented, and the deviation of evaluating the business execution party directly according to the effect of the resource return of the user is avoided.
In addition, the user with the change range of the resource return intention data meeting the preset condition can be identified, and the user is used as a potential user to perform secondary execution of the resource return auxiliary service. Therefore, the users with high possibility of returning resources can be directly screened out while the service executors are evaluated.
S103: providing quality inspection result information corresponding to the first task to the task executive party in response to the request of the task executive party, and routing the task based on the feedback information of the task executive party, wherein the method comprises the following steps: and the first task flow is transferred to one of a repeating module and a quality inspection result module, wherein the repeating module generates repeated quality inspection result information according to a repeating event, corresponds the repeated quality inspection result information to the first task, and transfers the repeated first task flow to the quality inspection result module.
In order to avoid the situation of bias or error when the quality inspection is carried out on the task, the view of a task executing party needs to be considered, therefore, in order to automatically realize the task flowing logic, a first task can be routed, the link to which the first task flows is determined, if the executing party has no objection, the first task naturally and directly flows to a quality inspection result module, and if the executing party has an objection, the first task flows to a repeating module to carry out repeating.
S104: and generating a task management strategy according to the quality inspection result information of the first task in the quality inspection result module.
The method includes the steps that a task quality inspection system with a task flow rule is provided, a first task to be inspected at present is transferred to a quality inspection module, a quality inspection party performs quality inspection on the first task, quality inspection result information is obtained to correspond to the first task, the quality inspection result information is provided for a task execution party, and task routing is performed based on feedback information of the task execution party, and the method includes the following steps: and transferring the first task to one of a repeating module and a quality inspection result module, wherein the repeating module generates the quality inspection result information after repeating according to the repeating event, and transfers the first task after repeating to the quality inspection result module to generate a task management strategy. The method simplifies manual operation by circulating the tasks in each module, determines the execution effect of the tasks in a quality inspection and redetermination mode, generates a task management strategy by taking the execution effect as a basis, and improves the controllability of services.
In this embodiment of the present specification, the generating a task management policy according to the quality inspection result information of the first task in the quality inspection result module may further include:
and identifying a first task with an execution effect meeting the expectation, and adjusting the generated and unexecuted business tasks according to the content of the first task.
In this embodiment of the present specification, the generating a task management policy according to the quality inspection result information of the first task in the quality inspection result module may include:
and evaluating the reward resources of the executing party of the first task to generate a reward resource value.
Optionally, the method further comprises:
resources are configured for the executing party according to the bonus resource value.
In a specific application, the quality inspection result shows that the promotion effect of the first task is better, and the quality inspection result is used as an index for assessing a service executive party.
Fig. 2 is a schematic structural diagram of a quality inspection-based business policy management apparatus provided in an embodiment of this specification, where the apparatus may include:
the system providing module 201 is used for providing a task quality inspection system with a task flow rule, and the task quality inspection system is provided with a quality inspection module, a repeated conference module and a quality inspection result module;
the circulation module 202 is used for determining a first task to be subjected to quality inspection currently, and circulating the first task to the quality inspection module, wherein the quality inspection module provides first task content information to a quality inspection party, and the quality inspection party performs quality inspection on the first task, acquires quality inspection result information and corresponds the quality inspection result information to the first task;
the circulation module 202 is further configured to provide quality inspection result information corresponding to the first task to the task executor in response to a request of the task executor, and perform task routing based on feedback information of the task executor, where the task routing includes: transferring the first task flow to one of a repeating module and a quality inspection result module, wherein the repeating module generates repeated quality inspection result information according to a repeating event, corresponds the repeated quality inspection result information to the first task, and transfers the repeated first task flow to the quality inspection result module;
and the strategy module 203 generates a task management strategy according to the quality inspection result information of the first task in the quality inspection result module.
Optionally, the first task is a task for performing resource return prompting on the user by using a conversational workflow.
Optionally, the first task has a conversational workflow generated by a task executive;
the quality inspection of the first task may include:
and performing risk assessment on semantics in the conversational workflow of the first task by using a preset rule to generate a first risk assessment result, wherein the first risk is a risk violating the preset rule.
Optionally, the method may further include:
providing a conversational workflow page, wherein the conversational workflow page is provided with a visual semantic component, and the task executive party generates a conversational workflow with semantics by operating the visual semantic component;
the first task content information may include the conversational workflow.
Optionally, the method may further include:
performing the first task may include:
performing voice interaction with a user according to the conversation workflow, wherein the first task content information can also comprise user feedback information acquired in the voice interaction process;
the quality inspection of the first task may include:
and according to the user feedback information, executing the first task.
Optionally, the executing effect of the first task according to the user feedback information may include:
segmenting the voice interaction process according to time, and evaluating resource return intention data of the user according to user feedback information in each time segment;
the change in the comparison resource return desire data over time determines the effect of the execution of the first task.
Optionally, the generating a task management policy according to the quality inspection result information of the first task in the quality inspection result module may further include:
and identifying a first task with an execution effect meeting the expectation, and adjusting the generated and unexecuted business tasks according to the content of the first task.
Optionally, the generating a task management policy according to the quality inspection result information of the first task in the quality inspection result module may include:
and evaluating the reward resources of the executing party of the first task to generate a reward resource value.
The device is through providing the task quality testing system that has the task circulation rule, with the first task circulation to the quality testing module of waiting to wait at present quality testing, the quality testing side carries out quality testing to first task, obtains quality testing result information and corresponds with first task, provides quality testing result information to the task execution side, carries out the task route based on the feedback information of task execution side, includes: and transferring the first task to one of a repeating module and a quality inspection result module, wherein the repeating module generates the quality inspection result information after repeating according to the repeating event, and transfers the first task after repeating to the quality inspection result module to generate a task management strategy. The method simplifies manual operation by circulating the tasks in each module, determines the execution effect of the tasks in a quality inspection and redetermination mode, generates a task management strategy by taking the execution effect as a basis, and improves the controllability of services.
Based on the same inventive concept, the embodiment of the specification further provides the electronic equipment.
In the following, embodiments of the electronic device of the present invention are described, which may be regarded as specific physical implementations for the above-described embodiments of the method and apparatus of the present invention. Details described in the embodiments of the electronic device of the invention should be considered supplementary to the embodiments of the method or apparatus described above; for details which are not disclosed in embodiments of the electronic device of the invention, reference may be made to the above-described embodiments of the method or the apparatus.
Fig. 3 is a schematic structural diagram of an electronic device provided in an embodiment of the present disclosure. An electronic device 300 according to this embodiment of the invention is described below with reference to fig. 3. The electronic device 300 shown in fig. 3 is only an example, and should not bring any limitation to the functions and the scope of use of the embodiments of the present invention.
As shown in fig. 3, electronic device 300 is embodied in the form of a general purpose computing device. The components of electronic device 300 may include, but are not limited to: at least one processing unit 310, at least one memory unit 320, a bus 330 connecting the various system components (including the memory unit 320 and the processing unit 310), a display unit 340, and the like.
Wherein the storage unit stores program code executable by the processing unit 310 to cause the processing unit 310 to perform the steps according to various exemplary embodiments of the present invention described in the above-mentioned processing method section of the present specification. For example, the processing unit 310 may perform the steps as shown in fig. 1.
The storage unit 320 may include readable media in the form of volatile storage units, such as a random access memory unit (RAM)3201 and/or a cache storage unit 3202, and may further include a read only memory unit (ROM) 3203.
The storage unit 320 may also include a program/utility 3204 having a set (at least one) of program modules 3205, such program modules 3205 including, but not limited to: an operating system, one or more application programs, other program modules, and program data, each of which, or some combination thereof, may comprise an implementation of a network environment.
The electronic device 300 may also communicate with one or more external devices 400 (e.g., keyboard, pointing device, bluetooth device, etc.), with one or more devices that enable a user to interact with the electronic device 300, and/or with any devices (e.g., router, modem, etc.) that enable the electronic device 300 to communicate with one or more other computing devices. Such communication may occur via an input/output (I/O) interface 350. Also, the electronic device 300 may communicate with one or more networks (e.g., a Local Area Network (LAN), a Wide Area Network (WAN), and/or a public network, such as the internet) via the network adapter 360. Network adapter 360 may communicate with other modules of electronic device 300 via bus 330. It should be appreciated that although not shown in FIG. 3, other hardware and/or software modules may be used in conjunction with electronic device 300, including but not limited to: microcode, device drivers, redundant processing units, external disk drive arrays, RAID systems, tape drives, and data backup storage systems, among others.
Through the above description of the embodiments, those skilled in the art will readily understand that the exemplary embodiments of the present invention described herein may be implemented by software, or by software in combination with necessary hardware. Therefore, the technical solution according to the embodiment of the present invention can be embodied in the form of a software product, which can be stored in a computer-readable storage medium (which can be a CD-ROM, a usb disk, a removable hard disk, etc.) or on a network, and includes several instructions to make a computing device (which can be a personal computer, a server, or a network device, etc.) execute the above-mentioned method according to the present invention. The computer program, when executed by a data processing apparatus, enables the computer readable medium to implement the above-described method of the invention, namely: such as the method shown in fig. 1.
Fig. 4 is a schematic diagram of a computer-readable medium provided in an embodiment of the present specification.
A computer program implementing the method shown in fig. 1 may be stored on one or more computer readable media. The computer readable medium may be a readable signal medium or a readable storage medium. A readable storage medium may be, for example, but not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or any combination of the foregoing. More specific examples (a non-exhaustive list) of the readable storage medium include: an electrical connection having one or more wires, a portable disk, a hard disk, a Random Access Memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disc read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing.
The computer readable storage medium may include a propagated data signal with readable program code embodied therein, for example, in baseband or as part of a carrier wave. Such a propagated data signal may take many forms, including, but not limited to, electro-magnetic, optical, or any suitable combination thereof. A readable storage medium may also be any readable medium that is not a readable storage medium and that can communicate, propagate, or transport a program for use by or in connection with an instruction execution system, apparatus, or device. Program code embodied on a readable storage medium may be transmitted using any appropriate medium, including but not limited to wireless, wireline, optical fiber cable, RF, etc., or any suitable combination of the foregoing.
Program code for carrying out operations for aspects of the present invention may be written in any combination of one or more programming languages, including an object oriented programming language such as Java, C + + or the like and conventional procedural programming languages, such as the "C" programming language or similar programming languages. The program code may execute entirely on the user's computing device, partly on the user's device, as a stand-alone software package, partly on the user's computing device and partly on a remote computing device, or entirely on the remote computing device or server. In the case of a remote computing device, the remote computing device may be connected to the user computing device through any kind of network, including a Local Area Network (LAN) or a Wide Area Network (WAN), or may be connected to an external computing device (e.g., through the internet using an internet service provider).
In summary, the invention may be implemented in hardware, or in software modules running on one or more processors, or in a combination thereof. Those skilled in the art will appreciate that some or all of the functionality of some or all of the components in embodiments in accordance with the invention may be implemented in practice using a general purpose data processing device such as a microprocessor or a Digital Signal Processor (DSP). The present invention may also be embodied as apparatus or device programs (e.g., computer programs and computer program products) for performing a portion or all of the methods described herein. Such programs implementing the present invention may be stored on computer-readable media or may be in the form of one or more signals. Such a signal may be downloaded from an internet website or provided on a carrier signal or in any other form.
While the foregoing embodiments have described the objects, aspects and advantages of the present invention in further detail, it should be understood that the present invention is not inherently related to any particular computer, virtual machine or electronic device, and various general-purpose machines may be used to implement the present invention. The invention is not to be considered as limited to the specific embodiments thereof, but is to be understood as being modified in all respects, all changes and equivalents that come within the spirit and scope of the invention.
The embodiments in the present specification are described in a progressive manner, and the same and similar parts among the embodiments are referred to each other, and each embodiment focuses on the differences from the other embodiments.
The above description is only an example of the present application and is not intended to limit the present application. Various modifications and changes may occur to those skilled in the art. Any modification, equivalent replacement, improvement, etc. made within the spirit and principle of the present application should be included in the scope of the claims of the present application.
Claims (12)
1. A quality inspection-based service policy management method is characterized by comprising the following steps:
providing a task quality inspection system with a task flow rule, wherein the task quality inspection system is provided with a quality inspection module, a repeated conference module and a quality inspection result module;
determining a first task to be subjected to quality inspection at present, transferring the first task to a quality inspection module, providing first task content information to a quality inspection party by the quality inspection module, performing quality inspection on the first task by the quality inspection party, acquiring quality inspection result information and corresponding the quality inspection result information to the first task;
providing quality inspection result information corresponding to the first task to the task executive party in response to the request of the task executive party, and routing the task based on the feedback information of the task executive party, wherein the method comprises the following steps: transferring the first task flow to one of a repeating module and a quality inspection result module, wherein the repeating module generates repeated quality inspection result information according to a repeating event, corresponds the repeated quality inspection result information to the first task, and transfers the repeated first task flow to the quality inspection result module;
and generating a task management strategy according to the quality inspection result information of the first task in the quality inspection result module.
2. The method of claim 1, wherein the first task is a task that utilizes a conversational workflow to prompt a user for a resource return.
3. The method of any one of claims 1-2, wherein there is a conversational workflow generated by a task executor in the first task;
the quality inspection of the first task comprises:
and performing risk assessment on semantics in the conversational workflow of the first task by using a preset rule to generate a first risk assessment result, wherein the first risk is a risk violating the preset rule.
4. The method according to any one of claims 1-3, further comprising:
providing a conversational workflow page, wherein the conversational workflow page is provided with a visual semantic component, and the task executive party generates a conversational workflow with semantics by operating the visual semantic component;
the first task content information includes the conversational workflow.
5. The method according to any one of claims 1-4, further comprising:
performing the first task, including:
performing voice interaction with a user according to the conversational workflow, wherein the first task content information further comprises
User feedback information acquired in the voice interaction process;
the quality inspection of the first task comprises:
and according to the user feedback information, executing the first task.
6. The method according to any one of claims 1-5, wherein the performing the first task according to the user feedback information comprises:
segmenting the voice interaction process according to time, and evaluating resource return intention data of the user according to user feedback information in each time segment;
the change in the comparison resource return desire data over time determines the effect of the execution of the first task.
7. The method according to any one of claims 1-6, wherein generating a task management policy according to quality inspection result information of a first task in a quality inspection result module further comprises:
and identifying a first task with an execution effect meeting the expectation, and adjusting the generated and unexecuted business tasks according to the content of the first task.
8. The method according to any one of claims 1 to 7, wherein the generating of the task management policy according to the quality inspection result information of the first task in the quality inspection result module comprises:
and evaluating the reward resources of the executing party of the first task to generate a reward resource value.
9. The method according to any one of claims 1-8, further comprising:
resources are configured for the executing party according to the bonus resource value.
10. A quality inspection-based business strategy management device is characterized by comprising:
the system providing module is used for providing a task quality inspection system with a task flow rule, and the task quality inspection system is provided with a quality inspection module, a repeated conference module and a quality inspection result module;
the quality inspection system comprises a circulation module, a quality inspection module and a quality inspection module, wherein the circulation module determines a first task to be inspected currently, and circulates the first task to the quality inspection module, the quality inspection module provides first task content information to a quality inspection party, and the quality inspection party performs quality inspection on the first task, acquires quality inspection result information and corresponds the quality inspection result information to the first task;
the circulation module is further configured to provide quality inspection result information corresponding to the first task to the task execution party in response to a request of the task execution party, and perform task routing based on feedback information of the task execution party, and includes: transferring the first task flow to one of a repeating module and a quality inspection result module, wherein the repeating module generates repeated quality inspection result information according to a repeating event, corresponds the repeated quality inspection result information to the first task, and transfers the repeated first task flow to the quality inspection result module;
and the strategy module is used for generating a task management strategy according to the quality inspection result information of the first task in the quality inspection result module.
11. An electronic device, wherein the electronic device comprises:
a processor; and the number of the first and second groups,
a memory storing computer-executable instructions that, when executed, cause the processor to perform the method of any of claims 1-9.
12. A computer readable storage medium, wherein the computer readable storage medium stores one or more programs which, when executed by a processor, implement the method of any of claims 1-9.
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Application publication date: 20210723 |