CN113115351A

CN113115351A - Network exception processing method and device, terminal equipment and medium

Info

Publication number: CN113115351A
Application number: CN202110344934.7A
Authority: CN
Inventors: 李喆
Original assignee: Shenzhen Ucloudlink New Technology Co Ltd
Current assignee: Shenzhen Ucloudlink New Technology Co Ltd
Priority date: 2021-03-31
Filing date: 2021-03-31
Publication date: 2021-07-13
Anticipated expiration: 2041-03-31
Also published as: CN113115351B

Abstract

The application is applicable to the technical field of mobile communication, and provides a processing method, a processing device, a terminal device and a computer readable storage medium for network exception, wherein the processing method comprises the following steps: when the network anomaly is detected, acquiring network anomaly information; identifying the network abnormal information based on a historical database, and determining the identification result of the network abnormal information; and determining a target processing strategy of the network abnormal information based on the identification result, and executing the target processing strategy. The processing method can automatically process the terminal equipment according to the corresponding processing strategy no matter the encountered network abnormal condition is the clearly defined abnormal condition or the unknown abnormal condition, thereby not only expanding the application range, but also reducing the processing cost of the terminal equipment when the terminal equipment encounters the unknown network abnormal condition, and having simple operation and short time consumption.

Description

Network exception processing method and device, terminal equipment and medium

Technical Field

The present application belongs to the field of mobile communication technologies, and in particular, to a method, a device, a terminal device, and a computer-readable storage medium for processing a network exception.

Background

Currently, when a Subscriber Identity Module (SIM) card in a terminal device leaves a local network and enters a roaming network, that is, the SIM card leaves a coverage area of a certain operator network corresponding to the card and enters another country or region without the operator network, it is usually necessary to connect an operator in a roaming place where the SIM card is located for network access, however, whether the operator corresponding to the SIM card supports the operator in the roaming place and a specific roaming agreement support situation depend on a cooperation relationship between the operators, and therefore, a network abnormality is easily generated in the roaming place of the terminal device carrying the SIM card.

In the existing solution, the terminal device can perform related work according to the cost configuration of the SIM card and the network exception handling flow built in the terminal device, so as to ensure that the terminal device can recover network communication under the condition of network exception. However, when an undefined network abnormal condition is encountered in a network abnormal processing flow built in a terminal device, the terminal device cannot automatically switch the network under the undefined network abnormal condition, or repeatedly tries to log in an abnormal network, so that network communication cannot be effectively recovered, and the network can be recovered only by manual intervention such as connecting an external network or inserting a roaming SIM card. Therefore, the existing solution has the problems of small application range, high processing cost when the uncontained abnormal condition is met, complex operation and long time consumption.

Disclosure of Invention

The embodiment of the application provides a processing method, a processing device, a terminal device and a computer readable storage medium for network exception, which can solve the problems that the existing solution has a small application range, has higher processing cost when encountering an undefined network exception condition, and is complex in operation and long in time consumption.

In a first aspect, an embodiment of the present application provides a method for processing a network exception, including:

when the network anomaly is detected, acquiring network anomaly information;

identifying the network abnormal information based on a historical database, and determining the identification result of the network abnormal information;

and determining a target processing strategy of the network anomaly information based on the identification result, and executing the target processing strategy.

Furthermore, historical abnormal information, a historical processing strategy corresponding to the historical abnormal information and a processing result of the historical processing strategy are stored in the historical database in advance;

the determining a target processing policy of the network anomaly information based on the identification result and executing the target processing policy comprises:

when the identification result is a first identification result, determining the target processing strategy according to the processing result of the historical processing strategy;

when the identification result is a second identification result, determining a preset processing strategy as the target processing strategy; the preset processing strategy refers to processing strategies corresponding to various predefined network abnormal information.

Further, the processing result of the history processing strategy comprises a first history processing result and a second history processing result; when the identification result is a first identification result, determining the target processing strategy according to the processing result of the historical processing strategy, including:

when the processing result of the historical processing strategy is the first historical processing result, determining the historical processing strategy as the target processing strategy;

and when the processing result of the historical processing strategy is the second historical processing result, determining a standby processing strategy as the target processing strategy, wherein the standby processing strategy is determined according to the current level of the historical abnormal information.

Further, the network anomaly information comprises predefined error information and undefined error information; the preset processing strategy comprises a predefined processing strategy and a restarting strategy; when the identification result is a second identification result, determining a preset processing strategy as the target processing strategy, including:

when the network anomaly information is the predefined error information, determining a predefined processing strategy corresponding to the predefined error information as the target processing strategy;

and when the network abnormal information is undefined error information, determining the restart strategy as the target processing strategy.

Further, after determining a target processing policy of the network anomaly information based on the identification result and executing the target processing policy, the method further includes:

acquiring a target processing result corresponding to the target processing strategy, and storing the network exception information, the target processing strategy and the target processing result in the historical database in an associated manner;

and when the network is normal, sending the network abnormal information, the target processing strategy and the target processing result to a server.

Further, when the network anomaly is detected, before the network anomaly information is acquired, the method further includes:

and initializing the processing strategies of the configuration information and the network abnormal information in the terminal equipment.

Further, a processing strategy sent by the server is configured in the terminal equipment; the processing strategy comprises preset network abnormal information corresponding to the processing strategy; the processing method further comprises the following steps:

and updating the historical database based on the processing strategy sent by the server.

In a second aspect, an embodiment of the present application provides a device for processing a network exception, including:

the acquisition unit is used for acquiring network abnormality information when the network abnormality is detected;

the first determining unit is used for identifying the network abnormal information based on a historical database and determining the identification result of the network abnormal information;

and the execution unit is used for determining a target processing strategy of the network abnormity information based on the identification result and executing the target processing strategy.

In a third aspect, an embodiment of the present application provides a terminal device, including:

a memory, a processor and a computer program stored in the memory and executable on the processor, wherein the processor implements the steps of the method for handling a network exception according to any one of the first aspect when executing the computer program.

In a fourth aspect, the present application provides a computer-readable storage medium, which stores a computer program, and when the computer program is executed by a processor, the computer program implements the steps of the method for processing a network exception as described in any one of the first aspect.

In a fifth aspect, an embodiment of the present application provides a computer program product, which, when running on a terminal device, enables the terminal device to execute the method for handling a network exception according to any one of the above first aspects.

Compared with the prior art, the embodiment of the application has the advantages that:

according to the method for processing the network abnormity, when the network abnormity is detected, the network abnormity information is obtained, the network abnormity information is identified based on the historical database, an identification result is obtained, and whether the network abnormity information exists in the historical database is determined; and determining different processing strategies according to whether the network abnormal information exists in the historical database, and finally executing the processing strategies. Therefore, no matter the encountered network abnormal condition is the clearly defined abnormal condition or the unknown abnormal condition, the terminal equipment can automatically process according to the corresponding processing strategy, thereby not only expanding the application range, but also reducing the processing cost of the terminal equipment when the terminal equipment encounters the unknown network abnormal condition, and having simple operation and short time consumption.

Drawings

In order to more clearly illustrate the technical solutions in the embodiments of the present application, the drawings needed to be used in the embodiments or the prior art descriptions will be briefly described below, and it is obvious that the drawings in the following description are only some embodiments of the present application, and it is obvious for those skilled in the art to obtain other drawings without creative efforts.

Fig. 1 is a schematic diagram of an applicable scenario of a method for processing a network exception according to an embodiment of the present application;

fig. 2 is a flowchart illustrating an implementation of a method for handling a network exception according to an embodiment of the present application;

fig. 3 is a flowchart illustrating a specific implementation of S203 in a method for processing a network exception according to an embodiment of the present application;

FIG. 4 is a flowchart illustrating an implementation of a method for handling a network exception according to another embodiment of the present application;

FIG. 5 is a flowchart illustrating an implementation of a method for handling a network exception according to yet another embodiment of the present application;

FIG. 6 is a flowchart illustrating an implementation of a method for handling a network exception according to yet another embodiment of the present application;

fig. 7 is a schematic structural diagram of a device for processing a network exception according to an embodiment of the present application;

fig. 8 is a schematic structural diagram of a terminal device according to an embodiment of the present application.

Detailed Description

In the following description, for purposes of explanation and not limitation, specific details are set forth, such as particular system structures, techniques, etc. in order to provide a thorough understanding of the embodiments of the present application. It will be apparent, however, to one skilled in the art that the present application may be practiced in other embodiments that depart from these specific details. In other instances, detailed descriptions of well-known systems, devices, circuits, and methods are omitted so as not to obscure the description of the present application with unnecessary detail.

It will be understood that the terms "comprises" and/or "comprising," when used in this specification and the appended claims, specify the presence of stated features, integers, steps, operations, elements, and/or components, but do not preclude the presence or addition of one or more other features, integers, steps, operations, elements, components, and/or groups thereof.

It should also be understood that the term "and/or" as used in this specification and the appended claims refers to and includes any and all possible combinations of one or more of the associated listed items.

As used in this specification and the appended claims, the term "if" may be interpreted contextually as "when", "upon" or "in response to" determining "or" in response to detecting ". Similarly, the phrase "if it is determined" or "if a [ described condition or event ] is detected" may be interpreted contextually to mean "upon determining" or "in response to determining" or "upon detecting [ described condition or event ]" or "in response to detecting [ described condition or event ]".

Furthermore, in the description of the present application and the appended claims, the terms "first," "second," "third," and the like are used for distinguishing between descriptions and not necessarily for describing or implying relative importance.

Reference throughout this specification to "one embodiment" or "some embodiments," or the like, means that a particular feature, structure, or characteristic described in connection with the embodiment is included in one or more embodiments of the present application. Thus, appearances of the phrases "in one embodiment," "in some embodiments," "in other embodiments," or the like, in various places throughout this specification are not necessarily all referring to the same embodiment, but rather "one or more but not all embodiments" unless specifically stated otherwise. The terms "comprising," "including," "having," and variations thereof mean "including, but not limited to," unless expressly specified otherwise.

Referring to fig. 1, fig. 1 is a schematic view illustrating an application scenario of the network exception handling method according to the present application. In all embodiments of the present application, an execution subject of the method for processing a network exception is a terminal device. As shown in fig. 1, the terminal device 10 is communicatively connected to a server 20. The terminal device 10 and the server 20 may be communicatively connected through a wireless connection (e.g., wifi connection, mobile hotspot connection, mobile network connection, etc.). The terminal device 10 is provided therein with a Modem (Modem) 101. The terminal device 10 refers to a smart phone or the like that carries a Subscriber Identity Module (SIM) card. The server 20 may be a tablet computer, a desktop computer, or the like, but may also be a cloud server. The modem 101 is used to establish a logical channel between the terminal device 10 and the mobile network, and to transmit networking data and adjust a communication mode. Wherein, mobile network refers to wireless data service provided by each operator network (mobile, telecom or Unicom).

It should be noted that, in this embodiment of the application, the network normal of the terminal device 10 means that the terminal device 10 can browse or acquire various network data through the mobile network, and the network abnormality of the terminal device 10 means that the terminal device 10 cannot browse or acquire various network data through the mobile network.

When the network is normal, the terminal device 10 may send all the network abnormality information of the terminal device at the time of the network abnormality and the processing policy corresponding to the network abnormality information to the server 20. The server 20 may also send the current processing policy corresponding to the defined network anomaly information to the terminal device 10. The defined network anomaly information may be predefined error information, that is, anomaly information that has been clearly defined. The current processing policy corresponding to the defined network abnormal information may be a processing policy that the terminal device 10 is embedded in a terminal program before the terminal device 10 leaves the factory, or an operation and maintenance worker is issued to the terminal device 10 by a server background through the server 20 before the terminal device 10 leaves the factory. The terminal device 10 may update the processing policy of the network abnormality information in the terminal device 10 after receiving the processing policy of the server 20. Here, the current time refers to a time when the server 20 transmits the processing policy to the terminal device 10 when the network of the terminal device 10 is normal.

It should be noted that, in an embodiment of the present application, when the network is normal, the terminal device may acquire non-core error information, that is, error information that does not affect actual use of the network, such as error information that the SIM card location information fails to be updated. Therefore, when acquiring the non-core error information, the terminal device may not perform any processing on the non-core error information. And the network exception information described in all the embodiments below does not include non-core error information.

Referring to fig. 2, fig. 2 is a flowchart illustrating an implementation of a method for handling a network exception according to an embodiment of the present disclosure. In the embodiment of the application, the execution main body of the method for processing the network exception is the terminal device. As shown in fig. 2, a method for processing a network exception according to an embodiment of the present application may include steps S201 to S203, which are detailed as follows:

in S201, when a network anomaly is detected, network anomaly information is acquired.

In practical application, when the terminal device encounters a situation that the terminal device cannot access a mobile network, a data service network in the terminal device is abnormal, or the terminal device cannot perform data interaction with a server, the network abnormality of the terminal device is described, and at this time, the terminal device can acquire network abnormality information.

In an implementation manner of the embodiment of the present application, the terminal device may obtain the network anomaly information through an Application Protocol Data Unit (APDU) of the modem.

In another implementation method of the embodiment of the application, when the terminal device is an Android device, the terminal device may obtain network anomaly information from an Android frame (Android frame) layer. The network anomaly information comprises predefined error information and undefined error information. Predefined error information refers to information that has been well defined in the terminal device with a well defined error code, e.g. error 7/15 refers to the current network not being available. Undefined error information refers to information that is not explicitly defined in the terminal device.

In the embodiment of the application, the terminal equipment is provided with a history database. The history database stores history abnormal information, a history processing strategy corresponding to the history abnormal information and a processing result of the history processing strategy in advance. The historical abnormal information is the network abnormal information detected by the terminal device in a preset time period. The preset time period refers to any one of time periods before the terminal device detects the network abnormality, for example, from the start of use of the terminal device until the network abnormality is detected.

It should be noted that, when the terminal device is restarted each time, the initialization operation is performed on the processing policy of the configuration information and the network abnormal information in the terminal device, that is, the processing policy of the configuration information and the network abnormal information in the terminal device is restored to the default state. The configuration information includes, but is not limited to, information such as the type of a SIM card carried by the terminal device. Among them, the types of SIM cards include but are not limited to: a SIM card, a Universal Subscriber Identity Module (USIM) card, a micro-SIM card, a nano-SIM card, a Virtual-SIM card, and an Internet of Things (IOT) card.

In an embodiment of the present application, the terminal device may further perform an initialization operation on a processing result corresponding to a processing policy of the network exception information in the terminal device, that is, restore the processing result corresponding to the processing policy of the network exception information to a default result. And the default result corresponding to the processing result is the result that the network of the terminal equipment is recovered to be normal.

Based on this, after initializing the configuration information of the terminal device, the processing policy of the network exception information, and the processing result corresponding to the processing policy of the network exception information, the terminal device may store the processing policy of the network exception information and the processing result corresponding to the processing policy of the network exception information in the history database in an associated manner.

In S202, the network anomaly information is identified based on a historical database, and an identification result of the network anomaly information is determined.

In the embodiment of the application, after the terminal device obtains the network abnormal information, the network abnormal information obtained by the terminal device may be identified based on the historical abnormal information in the historical database, and the identification result of the network abnormal information is determined. The identification result is used for indicating whether historical abnormal information in the same environment as the network abnormal information acquired by the terminal equipment exists in a historical database, and specifically, if the historical abnormal information in the same environment as the network abnormal information acquired by the terminal equipment exists in the historical database, the identification result is a first identification result; and if the historical abnormal information which is in the same environment as the network abnormal information acquired by the terminal equipment does not exist in the historical database, the identification result is a second identification result.

It should be noted that the same environment may include one or more of the same exception classification, the same exception cause, the same SIM card type, or the same network standard, which is not limited herein. Wherein, the network type refers to the type of the network. Among them, the types of networks include but are not limited to: second Generation mobile communication technology (the2th Generation mobile communication technology, 2G), third Generation mobile communication technology (the3th Generation mobile communication technology, 3G), fourth Generation mobile communication technology (the4th Generation mobile communication technology, 4G), and fifth Generation mobile communication technology (the 5th Generation mobile communication technology, 5G).

In S203, a target processing policy of the network anomaly information is determined based on the identification result, and the target processing policy is executed.

In the embodiment of the present application, different recognition results may correspond to different processing manners. The identification result comprises a first identification result and a second identification result. The first identification result is used for describing that the historical abnormal information which is the same as the network abnormal information acquired by the terminal equipment exists in the historical database, and the second identification result is used for describing that the historical abnormal information which is the same as the network abnormal information acquired by the terminal equipment does not exist in the historical database. The treatment methods include but are not limited to: and determining a target processing strategy according to the processing result of the historical processing strategy and determining a preset processing strategy as the target processing strategy. The history processing policy includes, but is not limited to: not processing, retrying n times (n is an integer less than or equal to a preset number), restarting the card, switching network systems, switching networks, switching cards and the like. The switching network system refers to switching network types, namely removing a problem network system, for example, the terminal device is configured with three network systems of 4G/3G/2G, when the 4G network is abnormal, the terminal device can remove the 4G network and use the 3G or 2G network. Switching network refers to changing operator network. And the card cutting means replacing the SIM card. The preset number may be set according to actual needs, and is not limited thereto, and for example, the preset number may be 1 or 3. The preset processing strategy refers to a processing strategy corresponding to various predefined network abnormal information.

Therefore, when the identification result is the first identification result, the terminal device may determine the target processing policy corresponding to the network abnormality information according to the processing result of the history processing policy corresponding to the history abnormality information in the history database; when the identification result is the second identification result, the terminal device may determine the preset processing policy as a target processing policy of the network anomaly information. Based on this, the terminal device may preset a processing manner corresponding to the first recognition result as a target processing policy determined according to a processing result of the historical processing policy, and a processing manner corresponding to the second recognition result as a target processing policy determined by the preset processing policy. The terminal device may store the different recognition results in association with the preset corresponding relationships between the different processing modes.

Based on this, in an embodiment of the present application, the terminal device may specifically determine the target processing policy of the network anomaly information acquired by the terminal device through steps S301 to S302 shown in fig. 3, which is detailed as follows:

in S301, when the identification result is the first identification result, the target processing policy is determined according to the processing result of the history processing policy.

It should be noted that the processing results of the history processing policy include a first history processing result and a second history processing result. And the second history processing result indicates that the network of the terminal equipment is still abnormal after the history processing strategy corresponding to the history abnormal information is executed.

In this embodiment, different processing results may correspond to different processing strategies. Among them, the processing strategies include but are not limited to: historical processing strategies and backup processing strategies. The standby processing strategy is a processing strategy adopted when the historical processing strategy is invalid. When the processing result is the first history processing result, it is effective to adopt the corresponding history processing policy for the history abnormal information. Therefore, in the case where the processing result is the first history processing result, the target processing policy of the network abnormality information is determined as the above history processing policy, which can ensure that the abnormality can be resolved. When the processing result is the second history processing result, it is described that it is invalid to adopt the corresponding processing policy for the exception, and therefore, the standby processing policy may be adopted as the target processing policy. In addition, the terminal device can also store the preset corresponding relation between different processing results and different processing strategies in an associated manner.

Based on this, in another embodiment of the present application, S301 may specifically include S401 to S402 shown in fig. 4, which are detailed as follows:

in S401, when the processing result of the history processing policy is the first history processing result, the history processing policy is determined as the target processing policy.

In S402, when the processing result of the historical processing policy is the second historical processing result, determining a standby processing policy as the target processing policy, where the standby processing policy is determined according to the current level of the historical abnormal information.

In practical applications, the standby processing strategy includes but is not limited to: retry for n times, restart the SIM card, switch network systems, switch networks, change cards and the like. The switching network system refers to switching network types, namely removing a problem network system, for example, the terminal device is configured with three network systems of 4G/3G/2G, when the 4G network is abnormal, the terminal device can remove the 4G network and use the 3G or 2G network. Switching network refers to changing operator network. And the card cutting means replacing the SIM card.

Wherein, the current grade of the network anomaly information is used for representing the severity of the current network anomaly. That is, the higher the current level of the network anomaly information is, the higher the severity of the current network anomaly is. The current time refers to the time when the terminal device acquires the network abnormal information.

In this embodiment, the current level of the network anomaly information may include, in order from low to high: a first level, a second level, a third level, a fourth level, and a fifth level. The first level is used to describe the acyclic error, i.e. the terminal device can continue to attempt to connect to the current network. The second level is used for describing cycle errors, that is, the terminal device cannot be connected with the current network or switched to other networks, and at this time, other SIM cards do not exist in the terminal device. The third level is used for describing that the environment where the terminal device is located does not have the current network standard, the current network standard has poor signals or the current network standard is abnormal, but other network standards can be used. The fourth level is used for describing the condition that the operator network currently used by the SIM card in the terminal equipment is abnormal. The fifth level is used for describing that the operator networks which can be used by the currently used SIM card in the terminal device are all abnormal, or the currently used SIM card in the terminal device itself is abnormal, such as the situation of arrearage of the SIM card.

In an embodiment of the present application, the terminal device stores in advance the standby processing policies corresponding to different levels of the network anomaly information. The standby processing strategy corresponding to the first level is retry n times, the standby processing strategy corresponding to the second level is restart of the SIM card, the standby processing strategy corresponding to the third level is a switching network system, the standby processing strategy corresponding to the fourth level is network switching, and the standby processing strategy corresponding to the fifth level is card switching.

Based on this, when the terminal device detects that the current level of the network abnormal information is a first level, the processing strategy which retries for n times is determined as a target processing strategy, when the current level of the network abnormal information is a second level, the processing strategy which restarts the SIM is determined as the target processing strategy, when the current level of the network abnormal information is a third level, the processing strategy which switches the network system is determined as the target processing strategy, when the current level of the network abnormal information is a fourth level, the processing strategy which switches the network system is determined as the target processing strategy, and when the current level of the network abnormal information is a fifth level, the processing strategy which switches the card is determined as the target processing strategy.

And after determining the target processing strategy, the terminal equipment executes the target processing strategy.

It should be noted that, after the terminal device determines the target processing policy according to the current level of the network anomaly information and executes the target processing policy, if the network of the terminal device is still anomalous, the standby processing policy corresponding to the higher level needs to be determined as the target processing policy.

In S302, when the identification result is a second identification result, determining a preset processing policy as the target processing policy; the preset processing strategy refers to processing strategies corresponding to various predefined network abnormal information.

It should be noted that, in this embodiment, the network anomaly information includes predefined error information and undefined error information. Wherein predefined error information refers to information that has been well defined in the terminal device with a well defined error code, e.g. error 7/15 refers to the current network not being available. Undefined error information refers to information that is not explicitly defined in the terminal device.

The preset processing strategy comprises a predefined processing strategy and a restarting strategy. Wherein the predefined processing policy refers to a processing policy corresponding to the predefined error information. The restart strategy refers to a processing strategy that when the terminal equipment cannot be on-line within a preset configuration time, the modem is restarted or the terminal equipment is restarted, all temporary cache information is tried to be cleared, manual restart equipment is simulated, and login is carried out again.

In this embodiment, different network exception information may correspond to different preset processing policies. Because the predefined error information has the corresponding predefined processing strategy, when the network abnormal information is the predefined error information, the predefined processing strategy can be determined as the target processing strategy; when the network exception information is undefined error information, the restart policy may be determined as a target processing policy. The terminal device may store the preset corresponding relationship between different network anomaly information and different preset processing strategies in an associated manner. For example, the network exception information is a, and the corresponding preset processing policy is a; the network abnormal information is B, and the corresponding preset processing strategy is B; the network exception information is C, and the corresponding preset processing policy is C.

Based on this, in yet another embodiment of the present application, step S302 may specifically include steps S501 to S502 shown in fig. 5, which are detailed as follows:

in S501, when the network anomaly information is the predefined error information, determining a predefined processing policy corresponding to the predefined error information as the target processing policy.

In S502, when the network exception information is undefined error information, the restart policy is determined as the target processing policy.

In this embodiment, since the identification result is the second identification result, that is, the network abnormal information obtained by the terminal device does not exist in the historical database, that is, the terminal device does not encounter the network abnormal information before detecting the network abnormality, it is convenient for the terminal device to directly determine the processing policy corresponding to the network abnormal information when encountering the network abnormal information again in the later stage, and after determining the preset processing policy as the target processing policy, the terminal device may store the network abnormal information obtained by the terminal device and the preset processing policy in the historical database in an associated manner, so as to facilitate the terminal device to search the processing policy in the later stage.

In an embodiment of the present application, the terminal device is further provided with a monitoring module. Based on this, after executing the target processing policy, the terminal device may monitor and determine the execution result of executing the target processing policy based on the monitoring module. If the terminal equipment monitors that the network of the terminal equipment is recovered to be normal after the target processing strategy is executed, determining that the processing result is successful; and if the terminal equipment monitors that the network of the terminal equipment is still abnormal after the target processing strategy is executed, determining that the processing result is failure.

Based on this, the terminal device can perform associated storage on the network abnormal information, the target processing strategy and the processing result, and send the network abnormal information, the target processing strategy and the processing result to the server when the network of the terminal device is recovered to be normal or other wireless communication modes are used (such as being connected with Wifi or a mobile hotspot, using other entity SIM cards or using virtual SIM cards), so that the technical personnel can conveniently check and analyze the network abnormal information, the target processing strategy and the processing result.

As can be seen from the above, in the method for processing a network anomaly provided in the embodiment of the present application, when a network anomaly is detected, network anomaly information is obtained, the network anomaly information is identified based on a historical database, an identification result is obtained, and whether the network anomaly information exists in the historical database is determined; and determining different processing strategies according to whether the network abnormal information exists in the historical database, and finally executing the processing strategies. Therefore, no matter the encountered network abnormal condition is the clearly defined abnormal condition or the unknown abnormal condition, the terminal equipment can automatically process according to the corresponding processing strategy, thereby not only expanding the application range, but also reducing the processing cost of the terminal equipment when the terminal equipment encounters the unknown network abnormal condition, and having simple operation and short time consumption.

Referring to fig. 6, fig. 6 is a flowchart illustrating an implementation of a method for handling a network exception according to another embodiment of the present application. With respect to the embodiment corresponding to fig. 2, the method for processing a network exception in this embodiment may further include, after S203, S601 to S602, which are detailed as follows:

in S601, a target processing result corresponding to the target processing policy is obtained, and the network anomaly information, the target processing policy, and the target processing result are stored in the history database in an associated manner.

In this embodiment, in order to facilitate that the terminal device may determine whether to execute the target processing policy directly according to the target processing result when encountering the same network abnormal information next time, after the terminal device executes the target processing policy, the terminal device may store the network abnormal information, the target processing policy, and the target processing result detected by the terminal device in the history database in an associated manner. The target processing result refers to a result generated after the terminal device executes the target processing strategy. The target processing result comprises a first target processing result used for describing that the terminal equipment network is recovered to be normal and a second target processing result used for describing that the terminal equipment network is still abnormal.

In an embodiment of the present application, if there is first historical abnormal information in the same environment as the network abnormal information detected by the terminal device in the historical database, the target processing policy and the target processing result corresponding to the network abnormal information are used to update the historical processing policy and the historical processing result of the first historical abnormal information in the historical database.

In another embodiment of the present application, if there is no first historical abnormal information in the same environment as the network abnormal information detected by the terminal device in the historical database, the network abnormal information, the target processing policy, and the target processing result are directly stored in the historical database in an associated manner.

In S602, when the network is normal, the network exception information, the target processing policy, and the target processing result are sent to a server.

In this embodiment, when the terminal device uses another SIM card, is connected with wifi, or is connected with a mobile hotspot, and can perform data interaction with the server, it indicates that the network is normal, and at this time, the terminal device may send the network exception information, the target processing policy, and the target processing result to the server.

Based on this, after the terminal device sends the network exception information, the target processing policy and the target processing result to the server, a technician can analyze the network exception information, the target processing policy and the target processing result received by the server.

When it is detected that the network abnormality information received by the server is different from the historical abnormality information in the historical database before the terminal device detects the network abnormality at this time, a technician needs to analyze the reason why the network abnormality information appears, and obtain the latest processing strategy of the network abnormality information by combining the location, the network condition and the like of the terminal device having the network abnormality information.

When it is detected that a target processing result corresponding to the network abnormal information received by the server is that the network is still abnormal, a technician needs to analyze the reason of the processing failure of the target processing strategy corresponding to the network abnormal information, and determines whether new processing strategies are needed for the network abnormal information according to the reason of the processing failure of the target processing strategy. And finally, the technical personnel add the network abnormal information and the processing strategy corresponding to the network abnormal information to the server and send the network abnormal information to the terminal equipment through the server.

As can be seen from the above, according to the method for processing network anomalies provided in this embodiment, by obtaining the target processing result corresponding to the target processing policy and storing the network anomaly information, the target processing policy, and the target processing result in association with the historical database, when the terminal device detects the same network anomaly information in the subsequent process, it can be directly determined whether to use the target processing policy according to the target processing result, so that the efficiency of processing the network anomaly information by the terminal device is improved; and when the network is detected to be normal, the network abnormal information, the target processing strategy and the target processing result are sent to the server, so that technical personnel can conveniently look up and analyze the information.

In another embodiment of the present application, in order to improve the success rate of processing the network anomaly information by the terminal device, when the network of the terminal device is normal, the server may send one or more processing policies to the terminal device, and update the processing policies of the network anomaly information in the terminal device with the processing policies sent by the server. The network of the terminal equipment can be normally connected to wifi, the SIM card can be replaced, and other network packages can be replaced.

In an implementation manner of this embodiment, if the server only needs To update one processing policy corresponding To the network anomaly information, the server may send an update command To the terminal device, where the update command may be an S2C (Service-To-Client) command. Wherein, the S2C command carries the processing policy to be updated.

In another implementation manner of this embodiment, if the server needs to update the processing policy corresponding to multiple items of network anomaly information, the server may send a configuration file to the terminal device. The configuration file comprises a plurality of processing strategies to be updated corresponding to the network abnormal information.

It should be noted that, regardless of whether the server sends the S2C command or the configuration file to the terminal device, each processing policy includes: rejected classification (RejectType), i.e., classification of network anomaly information; reject cause (RejectReason), i.e., the cause of the network anomaly; rejected Public Land Mobile networks (Reject PLMN), i.e. unusable PLMNs; rejected network type (reject rat), i.e. network type that cannot be used; rejected card type (RejectCardType), i.e. unusable SIM card; rejected card operator (RejectCardOperator), i.e. the operator network that cannot be used; and (4) rejecting the processing flow (RejectAction), namely a processing strategy corresponding to the network exception information. In the information included in each processing policy, at least one item of information in the first 6 items of information is required to be clear, and each item of information can be analyzed by the terminal device, so that the processing policy can be used.

Based on this, the terminal device receives the processing policy sent by the server. And the processing strategy sent by the server comprises preset network abnormal information corresponding to the processing strategy.

In an implementation manner of this embodiment, if the server sends a single S2C command to the terminal device, after receiving the single S2C command sent by the server, the terminal device may identify and analyze the single S2C command, and obtain the processing policy carried by the single S2C command, that is, the terminal device is configured with the processing policy carried by the single S2C command.

In another implementation manner of this embodiment, if the server sends a configuration file to the terminal device, the terminal device may directly obtain multiple processing policies, that is, the terminal device is configured with the multiple processing policies. Each processing strategy comprises preset network abnormal information corresponding to the processing strategy.

It should be noted that, when the terminal device detects a network anomaly, it needs to process the network anomaly in time, and therefore, when the terminal device processes the network anomaly, it cannot acquire the processing policy sent by the server. That is, the terminal device can acquire the processing policy transmitted by the server only before detecting the network abnormality or after executing the target processing policy.

After the terminal device obtains the processing policy sent by the server, the terminal device may update the history database in the terminal device based on the processing policy sent by the server.

It can be understood that the terminal device may update the historical database according to preset network anomaly information corresponding to the processing policy sent by the server and the historical anomaly information in the historical database.

In an embodiment of the application, if second historical abnormal information in the same environment as the preset network abnormal information exists in the historical database, a processing policy sent by a server corresponding to the preset network abnormal information is used for updating a historical processing policy of the second historical abnormal information in the historical database, and a historical processing result corresponding to the second historical abnormal information is determined as a first historical processing result.

In another embodiment of the present application, if there is no second historical abnormal information in the same environment as the preset network abnormal information in the historical database, the preset network abnormal information and the processing policy sent by the server are directly stored in the historical database in an associated manner.

Based on this, after the terminal device detects the network anomaly and acquires the network anomaly information, if it is detected that the identification result of the network anomaly information is the first identification result and the historical processing policy of the historical anomaly information in the same environment as the network anomaly information does not have a corresponding processing result, which indicates that the historical processing policy of the historical anomaly information in the same environment as the network anomaly information is sent to the terminal device by the server, the terminal device directly determines the historical processing policy of the historical anomaly information in the same environment as the network anomaly information as the target processing policy and executes the target processing policy.

As can be seen from the above, in the method for processing a network anomaly provided in this embodiment, the historical database is updated based on the processing policy sent by the server, and when the terminal device detects the network anomaly information, the terminal device can process the network anomaly information according to the latest processing policy sent by the server and corresponding to the network anomaly information, so that the success rate of processing the network anomaly information by the terminal device is improved.

It should be understood that, the sequence numbers of the steps in the foregoing embodiments do not imply an execution sequence, and the execution sequence of each process should be determined by its function and inherent logic, and should not constitute any limitation to the implementation process of the embodiments of the present application.

Fig. 7 shows a block diagram of a processing apparatus for a network exception according to an embodiment of the present application, and for convenience of description, only the relevant parts of the embodiment of the present application are shown. Referring to fig. 7, the apparatus 700 for processing network exception includes: an acquisition unit 71, a first determination unit 72, and an execution unit 73. Wherein:

the acquisition unit 71 is configured to acquire network abnormality information when a network abnormality is detected.

The first determining unit 72 is configured to identify the network anomaly information based on a historical database, and determine an identification result of the network anomaly information.

The executing unit 73 is configured to determine a target processing policy of the network anomaly information based on the identification result, and execute the target processing policy.

In an embodiment of the present application, the history database stores history abnormal information, a history processing policy corresponding to the history abnormal information, and a processing result of the history processing policy in advance; the execution unit 73 specifically includes: a first policy determination unit and a second policy determination unit. Wherein:

and the first strategy determining unit is used for determining the target processing strategy according to the processing result of the historical processing strategy when the identification result is the first identification result.

The second strategy determining unit is used for determining a preset processing strategy as the target processing strategy when the identification result is a second identification result; the preset processing strategy refers to processing strategies corresponding to various predefined network abnormal information.

In one embodiment of the present application, the processing result of the history processing policy includes a first history processing result and a second history processing result; the first policy determining unit specifically includes: a first target policy determination unit and a second target policy determination unit. Wherein:

the first target policy determination unit is configured to determine the historical processing policy as the target processing policy when a processing result of the historical processing policy is the first historical processing result.

And the second target strategy determining unit is used for determining a standby processing strategy as the target processing strategy when the processing result of the historical processing strategy is the second historical processing result, wherein the standby processing strategy is determined according to the current level of the historical abnormal information.

In one embodiment of the present application, the network anomaly information includes predefined error information and undefined error information; the preset processing strategy comprises a predefined processing strategy and a restarting strategy; the second policy determining unit specifically includes: a third target policy determination unit and a fourth target policy determination unit. Wherein:

the third target strategy determining unit is used for determining a predefined processing strategy corresponding to the predefined error information as the target processing strategy when the network abnormity information is the predefined error information.

The fourth target strategy determining unit is used for determining the restarting strategy as the target processing strategy when the network abnormity information is undefined error information.

In an embodiment of the present application, the apparatus 700 for processing a network exception further includes: an acquisition unit and a transmission unit.

The obtaining unit is configured to obtain a target processing result corresponding to the target processing policy, and store the network exception information, the target processing policy, and the target processing result in the history database in an associated manner.

The sending unit is used for sending the network abnormal information, the target processing strategy and the target processing result to a server when the network is normal.

In an embodiment of the present application, the apparatus 700 for processing a network exception further includes: and initializing the unit.

The initialization unit is used for initializing the processing strategies of the configuration information and the network abnormal information in the terminal equipment.

In one embodiment of the application, a processing strategy sent by a server is configured in a terminal device; the processing strategy comprises preset network abnormal information corresponding to the processing strategy; the network exception handling apparatus 700 further includes: and an updating unit.

The updating unit is used for updating the historical database based on the processing strategy sent by the server.

As can be seen from the above, according to the processing device for network anomaly provided in the embodiment of the present application, when a network anomaly is detected, network anomaly information is obtained, the network anomaly information is identified based on a historical database, an identification result is obtained, and whether the network anomaly information exists in the historical database is determined; and determining different processing strategies according to whether the network abnormal information exists in the historical database, and finally executing the processing strategies. Therefore, no matter the encountered network abnormal condition is the clearly defined abnormal condition or the unknown abnormal condition, the terminal equipment can automatically process according to the corresponding processing strategy, thereby not only expanding the application range, but also reducing the processing cost of the terminal equipment when the terminal equipment encounters the unknown network abnormal condition, and having simple operation and short time consumption.

It should be noted that, for the information interaction, execution process, and other contents between the above-mentioned devices/units, the specific functions and technical effects thereof are based on the same concept as those of the embodiment of the method of the present application, and specific reference may be made to the part of the embodiment of the method, which is not described herein again.

It will be apparent to those skilled in the art that, for convenience and brevity of description, only the above-mentioned division of the functional units and modules is illustrated, and in practical applications, the above-mentioned function distribution may be performed by different functional units and modules according to needs, that is, the internal structure of the apparatus is divided into different functional units or modules to perform all or part of the above-mentioned functions. Each functional unit and module in the embodiments may be integrated in one processing unit, or each unit may exist alone physically, or two or more units are integrated in one unit, and the integrated unit may be implemented in a form of hardware, or in a form of software functional unit. In addition, specific names of the functional units and modules are only for convenience of distinguishing from each other, and are not used for limiting the protection scope of the present application. The specific working processes of the units and modules in the system may refer to the corresponding processes in the foregoing method embodiments, and are not described herein again.

Fig. 8 is a schematic structural diagram provided in an embodiment of the present application. As shown in fig. 8, the terminal device 8 of this embodiment includes: at least one processor 80 (only one shown in fig. 8), a memory 81, and a computer program 82 stored in the memory 81 and operable on the at least one processor 80, wherein the processor 80 executes the computer program 82 to implement the steps in any of the various network exception handling method embodiments described above.

The terminal device may include, but is not limited to, a processor 80, a memory 81. Those skilled in the art will appreciate that fig. 8 is merely an example of the terminal device 8, and does not constitute a limitation of the terminal device 8, and may include more or less components than those shown, or combine some components, or different components, such as an input-output device, a network access device, and the like.

The Processor 80 may be a Central Processing Unit (CPU), and the Processor 80 may be other general purpose Processor, a Digital Signal Processor (DSP), an Application Specific Integrated Circuit (ASIC), an off-the-shelf Programmable Gate Array (FPGA) or other Programmable logic device, discrete Gate or transistor logic, discrete hardware components, etc. A general purpose processor may be a microprocessor or the processor may be any conventional processor or the like.

The memory 81 may in some embodiments be an internal storage unit of the terminal device 8, such as a memory of the terminal device 8. In other embodiments, the memory 81 may also be an external storage device of the terminal device 8, such as a plug-in hard disk, a Smart Media Card (SMC), a Secure Digital (SD) Card, a Flash memory Card (Flash Card), and the like, which are provided on the terminal device 8. Further, the memory 81 may also include both an internal storage unit and an external storage device of the terminal device 8. The memory 81 is used for storing an operating system, an application program, a BootLoader (BootLoader), data, and other programs, such as program codes of the computer program. The memory 81 may also be used to temporarily store data that has been output or is to be output.

The embodiments of the present application further provide a computer-readable storage medium, where a computer program is stored, and when the computer program is executed by a processor, the computer program implements the steps in the above-mentioned method embodiments.

The embodiments of the present application provide a computer program product, which when running on a terminal device, enables the terminal device to implement the steps in the above method embodiments when executed.

The integrated unit, if implemented in the form of a software functional unit and sold or used as a stand-alone product, may be stored in a computer readable storage medium. Based on such understanding, all or part of the flow in the method of the embodiments described above can be implemented by a computer program, which can be stored in a computer readable storage medium and can implement the steps of the embodiments of the methods described above when the computer program is executed by a processor. Wherein the computer program comprises computer program code, which may be in the form of source code, object code, an executable file or some intermediate form, etc. The computer readable medium may include at least: any entity or apparatus capable of carrying computer program code to a terminal device, recording medium, computer Memory, Read-Only Memory (ROM), Random-Access Memory (RAM), electrical carrier wave signals, telecommunications signals, and software distribution medium. Such as a usb-disk, a removable hard disk, a magnetic or optical disk, etc. In certain jurisdictions, computer-readable media may not be an electrical carrier signal or a telecommunications signal in accordance with legislative and patent practice.

In the above embodiments, the descriptions of the respective embodiments have respective emphasis, and reference may be made to the related descriptions of other embodiments for parts that are not described or illustrated in a certain embodiment.

Those of ordinary skill in the art will appreciate that the various illustrative elements and algorithm steps described in connection with the embodiments disclosed herein may be implemented as electronic hardware or combinations of computer software and electronic hardware. Whether such functionality is implemented as hardware or software depends upon the particular application and design constraints imposed on the implementation. Skilled artisans may implement the described functionality in varying ways for each particular application, but such implementation decisions should not be interpreted as causing a departure from the scope of the present application.

In the embodiments provided in the present application, it should be understood that the disclosed apparatus and method for processing network exceptions may be implemented in other ways. For example, the above-described apparatus/network device embodiments are merely illustrative, and for example, the division of the modules or units is only one logical division, and there may be other divisions when actually implementing, for example, a plurality of units or components may be combined or integrated into another system, or some features may be omitted, or not implemented. In addition, the shown or discussed mutual coupling or direct coupling or communication connection may be an indirect coupling or communication connection through some interfaces, devices or units, and may be in an electrical, mechanical or other form.

The units described as separate parts may or may not be physically separate, and parts displayed as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the units can be selected according to actual needs to achieve the purpose of the solution of the embodiment.

The above-mentioned embodiments are only used for illustrating the technical solutions of the present application, and not for limiting the same; although the present application has been described in detail with reference to the foregoing embodiments, it should be understood by those of ordinary skill in the art that: the technical solutions described in the foregoing embodiments may still be modified, or some technical features may be equivalently replaced; such modifications and substitutions do not substantially depart from the spirit and scope of the embodiments of the present application and are intended to be included within the scope of the present application.

Claims

1. A method for processing network exception is characterized by comprising the following steps:

when the network anomaly is detected, acquiring network anomaly information;

2. The method for processing the network exception according to claim 1, wherein the history database stores history exception information, a history processing policy corresponding to the history exception information, and a processing result of the history processing policy in advance;

3. The method for handling a network exception according to claim 2, wherein the processing result of the history processing policy includes a first history processing result and a second history processing result; when the identification result is a first identification result, determining the target processing strategy according to the processing result of the historical processing strategy, including:

4. The method for handling a network anomaly according to claim 2, wherein said network anomaly information comprises predefined error information and undefined error information; the preset processing strategy comprises a predefined processing strategy and a restarting strategy; when the identification result is a second identification result, determining a preset processing strategy as the target processing strategy, including:

5. The method for handling network exceptions according to claim 1, wherein after determining the target processing policy of the network exception information based on the identification result and executing the target processing policy, the method further comprises:

6. The method for handling network anomaly according to claim 1, wherein when the network anomaly is detected, before the network anomaly information is acquired, the method further comprises:

7. The method for processing network anomaly according to any one of claims 1 to 6, wherein a processing strategy sent by a server is configured in the terminal device; the processing strategy comprises preset network abnormal information corresponding to the processing strategy; the processing method further comprises the following steps:

8. An apparatus for handling network exceptions, comprising:

9. A terminal device comprising a memory, a processor and a computer program stored in the memory and executable on the processor, characterized in that the processor implements the steps of the method for handling network anomalies according to any one of claims 1 to 7 when executing the computer program.

10. A computer-readable storage medium, in which a computer program is stored, which, when being executed by a processor, carries out the steps of the method of handling a network anomaly according to any one of claims 1 to 7.