CN113112275A - Client interaction method for staff card payment - Google Patents
Client interaction method for staff card payment Download PDFInfo
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- CN113112275A CN113112275A CN202110391773.7A CN202110391773A CN113112275A CN 113112275 A CN113112275 A CN 113112275A CN 202110391773 A CN202110391773 A CN 202110391773A CN 113112275 A CN113112275 A CN 113112275A
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- customer
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- consumption
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q20/00—Payment architectures, schemes or protocols
- G06Q20/38—Payment protocols; Details thereof
- G06Q20/40—Authorisation, e.g. identification of payer or payee, verification of customer or shop credentials; Review and approval of payers, e.g. check credit lines or negative lists
- G06Q20/405—Establishing or using transaction specific rules
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06K—GRAPHICAL DATA READING; PRESENTATION OF DATA; RECORD CARRIERS; HANDLING RECORD CARRIERS
- G06K17/00—Methods or arrangements for effecting co-operative working between equipments covered by two or more of main groups G06K1/00 - G06K15/00, e.g. automatic card files incorporating conveying and reading operations
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q20/00—Payment architectures, schemes or protocols
- G06Q20/08—Payment architectures
- G06Q20/10—Payment architectures specially adapted for electronic funds transfer [EFT] systems; specially adapted for home banking systems
- G06Q20/102—Bill distribution or payments
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/02—Marketing; Price estimation or determination; Fundraising
- G06Q30/0207—Discounts or incentives, e.g. coupons or rebates
- G06Q30/0222—During e-commerce, i.e. online transactions
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
- G06Q40/12—Accounting
- G06Q40/125—Finance or payroll
Abstract
The invention discloses a customer interaction method for employee card payment, and provides a method for completing money collection through employee cards of employees to realize interaction with customers and improve the secondary consumption intention of the customers. According to the invention, the personal account number of the employee and the employee card are bound, so that when a client conducts payment through the employee card, the client mobile phone app and the system background used by a business place are connected, an optimized preferential scheme is calculated and selected for the client, the client account number is bound, the consumption habit and the consumption preference of the client are recorded, the client is accurately pushed with information, the consumption interest and consumption enthusiasm of the client are mobilized, and the client is attracted to go to a shop again for consumption. And the customer can be bound with the satisfied staff and the public number of the company, so that the customer is deposited in the private flow pool of the merchant, the customer viscosity is increased, and the customer loss is prevented.
Description
Technical Field
The invention relates to the technical field of payment and interaction in the service industry, in particular to a client interaction method for employee card payment.
Background
At present, in various service-type operating places in the market, most of the service-type operating places adopt a collection code or a pos machine provided by banks or payment companies to collect money, such as a Fuzhang cabinet, a money bar, a personal WeChat or Paibao two-dimensional code and the like. However, such payment methods can only provide a single payment collection function, and cannot perform effective marketing interaction with the customer, and cannot record and analyze the behavior preference and consumption habit of the customer, so that a stable connection method cannot be established with the customer through the payment behavior of the customer.
Accordingly, the prior art is deficient and needs improvement.
Disclosure of Invention
The invention aims to overcome the defects of the prior art and provide a customer interaction method for employee card payment.
The technical scheme of the invention is as follows: a customer interaction method for employee card payments is provided, comprising the steps of:
step 1: inputting the employee information into a system, generating a corresponding personal account for each employee, and manufacturing an employee card for each employee according to the generated personal account information;
step 2: setting various rules through the middle station;
and step 3: the service type business place provides corresponding service for the client, and the client pays by scanning the employee card of the employee;
and 4, step 4: according to the rule set in the step 2, after the payment operation is finished by the customer, the comment and the appreciation are displayed in the mobile phone client of the customer, and the customer is guided to operate;
and 5: judging whether to push the personal account information of the currently responsible employee and the related information of the service-type business place to the client according to the rule set in the step 2 and the input condition of the employee information and the company information;
step 6: recording the payment information of the client and generating a bill record;
and 7: uploading the bill record, the comment record and the appreciation record of the client to a system to generate a supplementary bill of the client;
and 8: analyzing the preference mode of the client according to the supplementary bill of the client, and pushing corresponding commodities, services or activities to the client according to the preference mode of the client;
and step 9: and the supplementary bill generates a detailed list, and all levels of personnel in the service type business place can correspondingly check and operate the detailed list.
Further, the specific steps of step 2 are:
step 2.1: setting service comment and appreciation rules through the middle station;
step 2.2: setting using rules of activity, coupons and random instant discount benefits through the middle station;
step 2.3: and setting an information push rule through the middle station.
Further, the specific steps of step 3 are:
step 3.1: a customer scans the employee cards of the employees serving the customer through the mobile phone app and enters a payment interface;
step 3.2: according to the rule set in the step 2, when the mobile phone app of the customer recognizes that the payment process is entered, reading account information of the customer, and automatically calculating and selecting an optimal discount scheme for the customer by combining activities and coupons set in the service type place of business;
step 3.3: a payment interface on the mobile app directs the customer to manually complete the payment.
Further, the specific steps of step 8 are:
step 8.1: analyzing a consumption list of the client according to the historical consumption information of the client in the supplementary bill;
step 8.2: analyzing the evaluation of the customer on the purchased goods or selected services according to the historical comment and appreciation record of the customer in the supplementary bill;
step 8.3: according to the data analyzed in the step 8.1 and the step 8.2, a model simulating the consumption habits of the customer is established, and the preferred commodity type or service type of the customer is determined;
step 8.4: and pushing relevant information of the corresponding goods or services to the client according to the model established in the step 8.3.
Further, the specific steps of step 9 are:
step 9.1: the manager checks the withdrawal of all employees and the conditions of clients through a list generated by the supplementary bill;
step 9.2: the financial staff checks the withdrawal conditions of all the employees through the detail list generated by the supplementary bill;
step 9.3: and the employee checks the self drawing condition through the detail list generated by the supplementary bill.
By adopting the scheme, the personal account number of the employee is bound with the employee card, so that when a client conducts payment through the employee card, the client is connected with the mobile phone app of the client and the system background used by a business place, an optimized preferential scheme is calculated and selected for the client, the client account number is bound, the consumption habit and the consumption preference of the client are recorded, accurate information pushing is conducted on the client, the consumption interest and the consumption enthusiasm of the client are mobilized, and the client is attracted to go to a shop again for consumption. And the customer can be bound with the satisfied staff and the public number of the company, so that the customer is deposited in the private flow pool of the merchant, the customer viscosity is increased, and the customer loss is prevented.
Drawings
FIG. 1 is a block flow diagram of the present invention.
Detailed Description
The invention is described in detail below with reference to the figures and the specific embodiments.
Referring to fig. 1, the present invention provides a customer interaction method for an employee card payment, comprising the steps of:
step 1: and inputting the employee information into a system, generating a corresponding personal account for each employee, and manufacturing a employee card for each employee according to the generated personal account information. An exclusive account is established for each employee, and a two-dimensional code for binding enterprise WeChat or personal WeChat of the employee can be selected, so that a customer can add or bind the enterprise/personal WeChat of the employee through an app under the condition of high satisfaction, the customer can be conveniently and quickly assigned with the responsibility of the employee when arriving at a store next time, and the method is beneficial to improving customer experience and improving customer stickiness.
Step 2: and setting various rules through the middle station. The method comprises the following specific steps:
step 2.1: and setting service commenting and appreciation rules through the middle station.
Step 2.2: and setting the use rules of activities, coupons and random instant discount benefits through the middle station.
Step 2.3: and setting an information push rule through the middle station.
And step 3: the service type business place provides corresponding service for the client, and the client pays by scanning the employee cards of the employees. According to the payment habit of the client, the payment operation can be directly carried out through the mobile app client, and the code is scanned in the modes of WeChat, Paibao and the like, so that the client can conveniently operate. The method comprises the following specific steps:
step 3.1: the customer scans the employee cards of the employees who serve the customer through the mobile phone app and enters the payment interface.
Step 3.2: and (3) according to the rule set in the step 2.2, when the mobile phone app of the customer recognizes that the payment process is entered, reading account information of the customer, and automatically calculating and selecting an optimal discount scheme for the customer by combining activities and coupons set in the service type place of business. Meanwhile, when the system is provided with the ticket set event, a purchase link entrance of the ticket set can be displayed so as to facilitate the interested customers to purchase by themselves.
Step 3.3: a payment interface on the mobile app directs the customer to manually complete the payment. By the method, the client can conveniently pay by adopting the most favorable scheme, so that the reliability and experience of the client are improved, and the viscosity of the client is increased.
And 4, step 4: and (4) according to the rule set in the step 2.1, after the payment operation is finished by the customer, displaying the comment and the appreciation in the mobile phone client of the customer and guiding the customer to operate. The customer can evaluate the consumption and the employee service after paying, and can enjoy the employees under the condition of higher satisfaction degree, thereby improving the working enthusiasm and enthusiasm of the employees.
And 5: and (4) judging whether to push the personal account information of the currently responsible employee and the related information of the service-type business place to the client or not according to the rule set in the step 2.3 and the input condition of the employee information and the company information. If the employee binds the personal/enterprise WeChat in the personal account, the personal/enterprise WeChat of the employee can be pushed to the client after the client finishes payment, so that the employee can conveniently communicate and contact with the client to provide matching or subsequent services for the client. If the company has the website homepage or the public number of the binding company in the system, the website homepage/the public number of the binding company can be pushed to the client after the client finishes payment, so that the client can know the dynamic state of the company and new goods, services or activities, and the client is attracted to go to consumption again.
Step 6: and recording the payment information of the client and generating a bill record so that the client can conveniently inquire the historical consumption condition of the client through a mobile phone app or a public number. Meanwhile, managers of the company can check and search the bill records of the client through the background of the system, so that the historical payment condition of the client can be conveniently known. The staff in charge of cash register can check the bill record of the client who buys the bill through the staff card, and can also send the bill record of the client to the pos machine, so that the consumption detail ticket can be conveniently printed.
And 7: and uploading the bill record, the comment record and the appreciation record of the client to the system to generate a supplementary bill of the client so as to facilitate the follow-up accounting of the work performance of the staff.
And 8: and analyzing the preference mode of the client according to the supplementary bill of the client, and pushing corresponding goods, services or activities to the client according to the preference mode of the client. According to the repeated payment information of the customer, the consumption habit of the customer is analyzed through the system, so that the commodity or service type preferred by the customer is deduced and calculated, accurate pushing is carried out, and the customer is attracted to go to consumption again. The method comprises the following specific steps:
step 8.1: and analyzing the consumption list of the client according to the historical consumption information of the client in the supplementary bill.
Step 8.2: the customer's assessment of the goods or services purchased by the customer is analyzed based on the customer's historical reviews and the appreciation record in the supplementary bill.
Step 8.3: and (4) establishing a model for simulating the consumption habits of the customers according to the data analyzed in the step 8.1 and the step 8.2, and determining the preferred commodity types or service types of the customers.
Step 8.4: and pushing relevant information of the corresponding goods or services to the client according to the model established in the step 8.3.
And step 9: and the supplementary bill generates a detailed list, and all levels of personnel in the service type business place can correspondingly check and operate the detailed list. The method comprises the following specific steps:
step 9.1: the managers can check the contributions of all the employees and the conditions of the clients through the detail lists generated by the supplementary bills, so that the managers can conveniently know the work performance conditions of all the employees and set corresponding rewards and punishments according to the work performance of the employees.
Step 9.2: the financial staff can check the performance of all the employees through the detail list generated by the supplementary bill, so that the financial staff can check the performance of the employees.
Step 9.3: the employee can check the self-drawing condition through the detail list generated by the supplementary bill.
The invention provides a customer interaction method for employee card payment, which can realize collection at any time and any place compared with the traditional mode of charging at a foreground or an employee handheld pos machine. Meanwhile, after the customer pays, the commodity or service which accords with the customer preference can be pushed to the customer according to the consumption habit of the customer, so that the customer viscosity is improved, and the customer loss rate is reduced. In addition, bills and details can be automatically generated through the payment behavior of the client, so that the checking and the reconciliation are convenient, and the performance of the staff is convenient to be promoted and calculated.
In summary, the invention binds the personal account of the employee with the employee card, so that when the customer pays through the employee card, the customer is connected with the mobile phone app of the customer and the system background used by the business place, an optimized preferential scheme is calculated and selected for the customer, the customer account is bound, the consumption habits and consumption preferences of the customer are recorded, accurate information push is performed on the customer, the consumption interest and consumption enthusiasm of the customer are mobilized, and the customer is attracted to go to the shop again for consumption. And the customer can be bound with the satisfied staff and the public number of the company, so that the customer is deposited in the private flow pool of the merchant, the customer viscosity is increased, and the customer loss is prevented.
The present invention is not limited to the above preferred embodiments, and any modifications, equivalent substitutions and improvements made within the spirit and principle of the present invention should be included in the protection scope of the present invention.
Claims (5)
1. A customer interaction method for employee card payments, comprising the steps of:
step 1: inputting the employee information into a system, generating a corresponding personal account for each employee, and manufacturing an employee card for each employee according to the generated personal account information;
step 2: setting various rules through the middle station;
and step 3: the service type business place provides corresponding service for the client, and the client pays by scanning the employee card of the employee;
and 4, step 4: according to the rule set in the step 2, after the payment operation is finished by the customer, the comment and the appreciation are displayed in the mobile phone client of the customer, and the customer is guided to operate;
and 5: judging whether to push the personal account information of the currently responsible employee and the related information of the service-type business place to the client according to the rule set in the step 2 and the input condition of the employee information and the company information;
step 6: recording the payment information of the client and generating a bill record;
and 7: uploading the bill record, the comment record and the appreciation record of the client to a system to generate a supplementary bill of the client;
and 8: analyzing the preference mode of the client according to the supplementary bill of the client, and pushing corresponding commodities, services or activities to the client according to the preference mode of the client;
and step 9: and the supplementary bill generates a detailed list, and all levels of personnel in the service type business place can correspondingly check and operate the detailed list.
2. The customer interaction method for employee card payments according to claim 1, characterized in that said step 2 is embodied by the steps of:
step 2.1: setting service comment and appreciation rules through the middle station;
step 2.2: setting using rules of activity, coupons and random instant discount benefits through the middle station;
step 2.3: and setting an information push rule through the middle station.
3. The customer interaction method for employee card payments according to claim 1, characterized in that said step 3 is embodied by the steps of:
step 3.1: a customer scans the employee cards of the employees serving the customer through the mobile phone app and enters a payment interface;
step 3.2: according to the rule set in the step 2, when the mobile phone app of the customer recognizes that the payment process is entered, reading account information of the customer, and automatically calculating and selecting an optimal discount scheme for the customer by combining activities and coupons set in the service type place of business;
step 3.3: a payment interface on the mobile app directs the customer to manually complete the payment.
4. The customer interaction method for employee card payments according to claim 1, characterized in that said step 8 is embodied by the steps of:
step 8.1: analyzing a consumption list of the client according to the historical consumption information of the client in the supplementary bill;
step 8.2: analyzing the evaluation of the customer on the purchased goods or selected services according to the historical comment and appreciation record of the customer in the supplementary bill;
step 8.3: according to the data analyzed in the step 8.1 and the step 8.2, a model simulating the consumption habits of the customer is established, and the preferred commodity type or service type of the customer is determined;
step 8.4: and pushing relevant information of the corresponding goods or services to the client according to the model established in the step 8.3.
5. The method of customer interaction for employee card payments according to claim 1, characterized in that said step 9 is embodied by the steps of:
step 9.1: the manager checks the withdrawal of all employees and the conditions of clients through a list generated by the supplementary bill;
step 9.2: the financial staff checks the withdrawal conditions of all the employees through the detail list generated by the supplementary bill;
step 9.3: and the employee checks the self drawing condition through the detail list generated by the supplementary bill.
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| CN202110391773.7A CN113112275A (en) | 2021-04-13 | 2021-04-13 | Client interaction method for staff card payment |
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| CN202110391773.7A CN113112275A (en) | 2021-04-13 | 2021-04-13 | Client interaction method for staff card payment |
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Application publication date: 20210713 |
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