CN113099045B - 一种线路优化的方法、装置和系统 - Google Patents
一种线路优化的方法、装置和系统 Download PDFInfo
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- CN113099045B CN113099045B CN202110405732.9A CN202110405732A CN113099045B CN 113099045 B CN113099045 B CN 113099045B CN 202110405732 A CN202110405732 A CN 202110405732A CN 113099045 B CN113099045 B CN 113099045B
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- 238000000034 method Methods 0.000 title claims abstract description 53
- 238000013135 deep learning Methods 0.000 claims abstract description 56
- 238000005457 optimization Methods 0.000 claims abstract description 33
- 230000004927 fusion Effects 0.000 claims description 14
- 238000004364 calculation method Methods 0.000 claims description 3
- 230000006854 communication Effects 0.000 abstract description 7
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- 230000000694 effects Effects 0.000 abstract description 2
- 230000008569 process Effects 0.000 description 16
- 238000004590 computer program Methods 0.000 description 13
- 238000004422 calculation algorithm Methods 0.000 description 4
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/5166—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing in combination with interactive voice response systems or voice portals, e.g. as front-ends
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- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
- G10L15/00—Speech recognition
- G10L15/06—Creation of reference templates; Training of speech recognition systems, e.g. adaptation to the characteristics of the speaker's voice
- G10L15/063—Training
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- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
- G10L25/00—Speech or voice analysis techniques not restricted to a single one of groups G10L15/00 - G10L21/00
- G10L25/48—Speech or voice analysis techniques not restricted to a single one of groups G10L15/00 - G10L21/00 specially adapted for particular use
- G10L25/51—Speech or voice analysis techniques not restricted to a single one of groups G10L15/00 - G10L21/00 specially adapted for particular use for comparison or discrimination
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- Audiology, Speech & Language Pathology (AREA)
- Signal Processing (AREA)
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CN202110405732.9A CN113099045B (zh) | 2021-04-15 | 2021-04-15 | 一种线路优化的方法、装置和系统 |
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CN113099045A CN113099045A (zh) | 2021-07-09 |
CN113099045B true CN113099045B (zh) | 2023-02-10 |
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Citations (3)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
CN110335609A (zh) * | 2019-06-26 | 2019-10-15 | 四川大学 | 一种基于语音识别的地空通话数据分析方法及系统 |
CN111901554A (zh) * | 2020-07-27 | 2020-11-06 | 中国平安人寿保险股份有限公司 | 基于语义聚类的通话通道构建方法、装置和计算机设备 |
CN112291432A (zh) * | 2020-10-23 | 2021-01-29 | 北京蓦然认知科技有限公司 | 语音助手参与通话的方法及语音助手 |
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2021
- 2021-04-15 CN CN202110405732.9A patent/CN113099045B/zh active Active
Patent Citations (3)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
CN110335609A (zh) * | 2019-06-26 | 2019-10-15 | 四川大学 | 一种基于语音识别的地空通话数据分析方法及系统 |
CN111901554A (zh) * | 2020-07-27 | 2020-11-06 | 中国平安人寿保险股份有限公司 | 基于语义聚类的通话通道构建方法、装置和计算机设备 |
CN112291432A (zh) * | 2020-10-23 | 2021-01-29 | 北京蓦然认知科技有限公司 | 语音助手参与通话的方法及语音助手 |
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