CN113095914B - Order management method, system, equipment and computer storage medium for electronic commerce platform - Google Patents
Order management method, system, equipment and computer storage medium for electronic commerce platform Download PDFInfo
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- CN113095914B CN113095914B CN202110475852.6A CN202110475852A CN113095914B CN 113095914 B CN113095914 B CN 113095914B CN 202110475852 A CN202110475852 A CN 202110475852A CN 113095914 B CN113095914 B CN 113095914B
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/06—Buying, selling or leasing transactions
- G06Q30/0601—Electronic shopping [e-shopping]
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
- G06Q10/06311—Scheduling, planning or task assignment for a person or group
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
- G06Q10/087—Inventory or stock management, e.g. order filling, procurement or balancing against orders
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/06—Buying, selling or leasing transactions
- G06Q30/0601—Electronic shopping [e-shopping]
- G06Q30/0633—Lists, e.g. purchase orders, compilation or processing
- G06Q30/0635—Processing of requisition or of purchase orders
Abstract
The invention discloses an order management method, a system, equipment and a computer storage medium of an electronic commerce platform, which are characterized in that by acquiring each shopping order in the promotion activity of commodities in the electronic commerce platform, respectively counting the detailed information of each unpaid shopping order and each paid shopping order, extracting the commodity purchase quantity in the detailed information of each unpaid shopping order and each paid shopping order, calculating the total purchase quantity of the commodities in the promotion activity of the commodities in the electronic commerce platform, if the total purchase quantity of the commodities is equal to the stock quantity of the promoted commodities, extracting the order placing time of each unpaid shopping order, calculating the residual effective payment time of each unpaid shopping order, comparing and screening each unpaid shopping order which is lower than the residual payment time threshold value, and simultaneously extracting the user contact mode corresponding to each unpaid shopping order which is lower than the residual payment time threshold value, and screening unpaid shopping orders which are not ready for purchasing commodities through voice communication, and performing sales order processing.
Description
Technical Field
The invention relates to the field of e-commerce order management, in particular to an e-commerce platform order management method, system, equipment and computer storage medium.
Background
Today, the e-commerce platform is a receiver of network marketing, and usually adopts the business strategy of commodity promotion activities to promote the purchasing desire of users. However, as the number of users purchasing goods in the goods sales promotion activity increases, it is also very important for order management of the e-commerce platform.
At present, the existing order management method of the electronic commerce platform mainly checks shopping orders generated in the commodity sales promotion activities in the electronic commerce platform through personnel-assisted management, namely, workers check the shopping orders generated in the commodity sales promotion activities in the electronic commerce platform, so that not only a large amount of workload and time cost are increased, but also the order management efficiency of the electronic commerce platform is reduced, so that the order management level of the electronic commerce platform is influenced, meanwhile, the existing method cannot further process unpaid shopping orders in the electronic commerce platform, and can only wait for automatic sales after a user cancels the order by himself or the effective payment time of the order is finished, so that partial commodities in the commodity sales promotion activities cannot be normally sold in a to-be-purchased state, thereby reducing commodity transaction income of the commodity sales promotion activities in the electronic commerce platform, reducing experience and expectation of the user on the commodity sales promotion activities, and further failing to meet the shopping demands of the user, in order to solve the above problems, a method, a system, a device and a computer storage medium for managing an order of an e-commerce platform are designed.
Disclosure of Invention
The invention aims to provide an order management method, a system, equipment and a computer storage medium for an electronic commerce platform, wherein the order management method, the system, the equipment and the computer storage medium are characterized in that each shopping order in commodity sales promotion activities in the electronic commerce platform is obtained, the detailed information of each shopping order in the commodity sales promotion activities in the electronic commerce platform is counted, the order payment state in the detailed information of each shopping order is extracted, the detailed information of each unpaid shopping order and each paid shopping order are respectively counted, the commodity purchase quantity in the unpaid shopping order and each paid shopping order is extracted simultaneously, the total purchase quantity of commodities in the commodity sales promotion activities in the electronic commerce platform is calculated, the total purchase quantity of the commodities is compared with the stock quantity of the sales promotion commodities, if the total quantity of the sales promotion commodities is equal to the stock quantity of the sales promotion commodities, the order placing time in the detailed information of each unpaid shopping order is extracted, the remaining effective payment time of each unpaid shopping order is calculated, and comparing the obtained product with the set residual payment time threshold, screening all unpaid shopping orders lower than the residual payment time threshold, simultaneously extracting user contact ways corresponding to all unpaid shopping orders lower than the residual payment time threshold, screening all unpaid shopping orders which are not ready to purchase commodities through voice communication, and performing sales order processing, thereby solving the problems in the background art.
The purpose of the invention can be realized by the following technical scheme:
in a first aspect, the present invention provides an order management method for an e-commerce platform, including the following steps:
s1, obtaining each shopping order in the commodity sales promotion activities in the electronic commerce platform, and counting the detailed information of each shopping order in the commodity sales promotion activities in the electronic commerce platform;
s2, extracting order payment states in the detailed information of each shopping order, and respectively counting the detailed information of each unpaid shopping order and each paid shopping order;
s3, simultaneously extracting the commodity purchase quantity in the detailed information of each unpaid shopping order and each paid shopping order, and calculating the total purchase quantity of commodities in the commodity promotion activity in the electronic commerce platform;
s4, comparing the total purchase quantity of the commodities with the stock quantity of the sales promotion commodities, and if the total purchase quantity of the commodities is equal to the stock quantity of the sales promotion commodities, extracting order placing time in the detailed information of each unpaid shopping order;
s5, calculating the remaining effective payment time of each unpaid shopping order, comparing the remaining effective payment time with the set remaining payment time threshold, and screening each unpaid shopping order lower than the remaining payment time threshold;
s6, extracting user contact information corresponding to each unpaid shopping order lower than the residual payment time threshold value, screening unpaid shopping orders which are not ready for purchasing commodities through voice communication, and performing sales order processing;
the order management method of the electronic commerce platform uses an order management system of the electronic commerce platform, and comprises an order acquisition module, an order information statistic module, a shopping order classification module, a storage database, a commodity quantity statistic module, a commodity quantity analysis module, an analysis server, an order time extraction module, an order time analysis module, a residual time comparison module and an order management server;
the order information statistical module is respectively connected with the order acquisition module and the shopping order classification module, the shopping order classification module is respectively connected with the storage database and the commodity quantity statistical module, the commodity quantity analysis module is respectively connected with the commodity quantity statistical module and the analysis server, the analysis server is respectively connected with the storage database and the order placing time extraction module, the order placing time extraction module is respectively connected with the storage database and the order placing time analysis module, the order placing time analysis module is respectively connected with the storage database and the remaining time comparison module, and the order management server is respectively connected with the storage database and the remaining time comparison module;
the order acquisition module is used for acquiring shopping orders generated in the commodity sales promotion activities in the electronic commerce platform, respectively acquiring each shopping order in the commodity sales promotion activities in the electronic commerce platform, and forming each shopping order set A (A) in the commodity sales promotion activities in the electronic commerce platform1,A2,...,Ai,...,An)，AiThe order information statistics module is used for sending the order information to the order information statistics module;
the order information counting module is used for receiving each shopping order set in the commodity sales promotion activities in the electronic commerce platform sent by the order obtaining module, respectively obtaining the detailed information of each shopping order in the commodity sales promotion activities in the electronic commerce platform, counting the detailed information of each shopping order in the commodity sales promotion activities in the electronic commerce platform, and sending the detailed information of each shopping order in the commodity sales promotion activities in the electronic commerce platform to the shopping order classifying module;
the shopping order classification module is used for receiving the detailed information of each shopping order in the commodity sales promotion activities in the electronic commerce platform sent by the order information statistic module, extracting the order payment state in the detailed information of each shopping order in the commodity sales promotion activities in the electronic commerce platform, respectively counting the detailed information of each unpaid shopping order and the detailed information of each paid shopping order in the commodity sales promotion activities in the electronic commerce platform, and respectively sending the detailed information of each unpaid shopping order and the detailed information of each paid shopping order in the commodity sales promotion activities in the electronic commerce platform to the storage database and the commodity quantity statistic module;
the storage database is used for receiving and storing the detailed information of each unpaid shopping order and the detailed information of each paid shopping order in the commodity sales promotion activity in the electronic commerce platform sent by the shopping order classification module, and simultaneously storing the stock of sales promotion commodities in the electronic commerce platform and the standard effective payment time T of the unpaid shopping order in the electronic commerce platformSign board；
The commodity quantity counting module is used for receiving the detailed information of each unpaid shopping order and the detailed information of each paid shopping order in the commodity sales promotion activities in the electronic commerce platform sent by the shopping order classifying module, extracting the commodity purchase quantity in the detailed information of each unpaid shopping order and the commodity purchase quantity in the detailed information of each paid shopping order in the commodity sales promotion activities in the electronic commerce platform, counting the commodity purchase quantity of each unpaid shopping order and the commodity purchase quantity of each paid shopping order in the commodity sales promotion activities in the electronic commerce platform, and sending the commodity purchase quantity of each unpaid shopping order and the commodity purchase quantity of each paid shopping order in the commodity sales promotion activities in the electronic commerce platform to the commodity quantity analyzing module;
the commodity quantity analysis module is used for receiving the commodity purchase quantity of each unpaid shopping order and the commodity purchase quantity of each paid shopping order in the commodity sales promotion activities in the electronic commerce platform sent by the commodity quantity counting module, calculating the total purchase quantity of commodities in the commodity sales promotion activities in the electronic commerce platform, and sending the total purchase quantity of the commodities in the commodity sales promotion activities in the electronic commerce platform to the analysis server;
the analysis server is used for receiving the total purchase quantity of the commodities in the commodity sales promotion activity in the electronic commerce platform sent by the commodity quantity analysis module, extracting the stock of the sales promotion commodities in the electronic commerce platform stored in the storage database, comparing the total purchase quantity of the commodities in the commodity sales promotion activity in the electronic commerce platform with the stock of the sales promotion commodities, and sending an order time extraction instruction to the order time extraction module if the total purchase quantity of the commodities in the commodity sales promotion activity in the electronic commerce platform is equal to the stock of the sales promotion commodities;
the order placing time extraction module is used for receiving an order placing time extraction instruction sent by the analysis server, extracting detailed information of each unpaid shopping order in the commodity sales promotion activities in the electronic commerce platform stored in the storage database, acquiring order placing time in the detailed information of each unpaid shopping order in the commodity sales promotion activities in the electronic commerce platform, counting the order placing time of each unpaid shopping order in the commodity sales promotion activities in the electronic commerce platform, and forming an order placing time set T (T) of each unpaid shopping order in the commodity sales promotion activities in the electronic commerce platform1,t2,...,tj,...,tm),m≤n，tjShowing the order placing time of the jth unpaid shopping order in the commodity sales promotion activity in the e-commerce platformThe order placing time set of each unpaid shopping order in the commodity sales promotion activity in the sub-commerce platform is sent to an order placing time analysis module;
the order placing time analysis module is used for receiving an order placing time set of each unpaid shopping order in the commodity sales promotion activities in the electronic commerce platform sent by the order placing time extraction module, extracting standard effective payment time of the unpaid shopping order in the electronic commerce platform stored in the storage database, calculating the remaining effective payment time of each unpaid shopping order in the commodity sales promotion activities in the electronic commerce platform, counting the remaining effective payment time of each unpaid shopping order in the commodity sales promotion activities in the electronic commerce platform, and sending the remaining effective payment time of each unpaid shopping order in the commodity sales promotion activities in the electronic commerce platform to the remaining time comparison module;
the remaining time comparison module is used for receiving the remaining effective payment time of each unpaid shopping order in the commodity sales promotion activities in the electronic commerce platform sent by the order placing time analysis module, comparing the remaining effective payment time of each unpaid shopping order in the commodity sales promotion activities in the electronic commerce platform with a set remaining payment time threshold value, screening each unpaid shopping order which is lower than the remaining payment time threshold value in the commodity sales promotion activities in the electronic commerce platform, and sending each unpaid shopping order which is lower than the remaining payment time threshold value in the commodity sales promotion activities in the electronic commerce platform to the order management server;
the order management server is used for receiving each unpaid shopping order which is lower than a residual payment time threshold value in the commodity sales promotion activities in the electronic commerce platform and is sent by the residual time comparison module, extracting detailed information of each unpaid shopping order in the commodity sales promotion activities in the electronic commerce platform, which is stored in the storage database, screening detailed information of each unpaid shopping order which is lower than the residual payment time threshold value in the commodity sales promotion activities in the electronic commerce platform, extracting a user contact mode corresponding to each unpaid shopping order which is lower than the residual payment time threshold value in the commodity sales promotion activities in the electronic commerce platform, screening each unpaid shopping order which is not ready to purchase commodities through voice communication, and performing sales order processing.
In one possible design of the first aspect, the detailed information of the shopping order includes a user name, a user contact address, a user receiving address, an order number, an order placing time, a commodity purchase amount, and an order payment status.
In one possible design of the first aspect, the order payment status includes an order unpaid status and an order paid status, respectively.
In one possible design of the first aspect, the shopping order classification module includes a detailed information set P (P) that constitutes each unpaid shopping order in a merchandise promotion campaign within an e-commerce platform1,p2,...,pj,...,pm),m≤n，pjIs represented as detailed information of the jth unpaid shopping order in the electronic commerce platform commodity promotion event, and forms a detailed information set P ' (P ') of paid shopping orders in the electronic commerce platform commodity promotion event '1,p′2,...,p′f,...,p′k) K is not more than n, wherein k + m is n, p'fDetailed information is shown for the f-th paid shopping order in a sales promotion activity within an e-commerce platform.
In one possible design of the first aspect, the item quantity statistics module includes a set of item purchase quantities X (X) that respectively constitute unpaid shopping orders in an item promotion campaign within an e-commerce platform1,x2,...,xj,...,xm) M ≦ n and the set of item purchase quantities X ' (X ' for each paid shopping order in the item promotion campaign within the e-commerce platform '1,x′2,...,x′f,...,x′k),k≤n，xjQuantity of merchandise purchase, x ', expressed as jth unpaid shopping order in an e-commerce platform merchandise promotion campaign'fThe quantity of purchased items is represented as an f-th paid shopping order in an item promotion activity within an e-commerce platform.
In one possible design of the first aspect, the total purchase quantity of the items in the sales promotion activities of the items in the e-commerce platform is calculated as
XGeneral assemblyExpressed as the total purchase quantity, x, of the items in the sales promotion activity of the items in the e-commerce platformjQuantity of merchandise purchase, x ', expressed as jth unpaid shopping order in an e-commerce platform merchandise promotion campaign'fThe quantity of purchased items is represented as an f-th paid shopping order in an item promotion activity within an e-commerce platform.
In one possible design of the first aspect, the remaining effective payment time of each unpaid shopping order in the sales promotion activity in the e-commerce platform is calculated as Δ tj＝TSign board-(tNow that-tj)，ΔtjRepresenting the remaining valid payment time, T, for the jth unpaid shopping order in a sales promotion campaign for an electronic commerce platformSign boardStandard pay-effective time, t, expressed as unpaid shopping order in e-commerce platformNow thatTime in Beijing, t, expressed in real timejRepresented as the order placement time for the jth unpaid shopping order in a sales promotion campaign within the e-commerce platform.
In a possible design of the first aspect, the order management server includes a manual assisting unit, and the manual assisting unit performs voice communication respectively to users corresponding to unpaid shopping orders that are lower than a remaining payment time threshold value in a commodity sales promotion activity in the e-commerce platform through a manual customer service, and filters and counts the unpaid shopping orders that are not ready to purchase commodities.
In a second aspect, the present invention also provides an electronic device, comprising: the system comprises a processor, a memory and a network interface, wherein the memory and the network interface are connected with the processor; the network interface is connected with a nonvolatile memory in the server; the processor retrieves the computer program from the non-volatile memory through the network interface when running, and runs the computer program through the memory to execute the method of the present invention.
In a third aspect, the present invention further provides a computer storage medium, where a computer program is burned in the computer storage medium, and the computer program implements the method of the present invention when running in a memory of a server.
Has the advantages that:
(1) the invention provides an order management method, a system, equipment and a computer storage medium of an electronic commerce platform, which are characterized in that by acquiring each shopping order in commodity sales promotion activities in the electronic commerce platform, counting the detailed information of each shopping order in the commodity sales promotion activities in the electronic commerce platform, extracting the order payment state in the detailed information of each shopping order, respectively counting the detailed information of each unpaid shopping order and each paid shopping order, thereby reducing a large amount of workload and time cost, improving the order management efficiency of the electronic commerce platform, simultaneously extracting the commodity purchase quantity in the detailed information of each unpaid shopping order and each paid shopping order, calculating the total purchase quantity of commodities in the commodity sales promotion activities in the electronic commerce platform, comparing the total purchase quantity of the commodities with the stock of the sales promotion commodities, and if the total purchase quantity is equal to the stock of the sales promotion commodities, the order placing time in the detailed information of each unpaid shopping order is extracted to provide reliable reference data for later calculation of the remaining effective payment time of each unpaid shopping order.
(2) According to the method, the remaining effective payment time of each unpaid shopping order is calculated and compared with the set remaining payment time threshold, each unpaid shopping order lower than the remaining payment time threshold is screened, the user contact way corresponding to each unpaid shopping order lower than the remaining payment time threshold is extracted, each unpaid shopping order not ready for purchasing commodities is screened through voice communication, and the sales order processing is carried out, so that the problem that part of commodities cannot be normally sold in a to-be-purchased state is solved, commodity transaction income of commodity sales promotion activities in an electronic commerce platform is increased, the order management level of the electronic commerce platform is improved, the experience and the expectation of users on commodity sales promotion activities are improved, and the shopping requirements of the users are met.
Drawings
In order to more clearly illustrate the technical solutions of the embodiments of the present invention, the drawings used in the description of the embodiments will be briefly introduced below, and it is obvious that the drawings in the following description are only some embodiments of the present invention, and it is obvious for those skilled in the art that other drawings can be obtained according to the drawings without creative efforts.
FIG. 1 is a flow chart of the method steps of the present invention;
fig. 2 is a schematic view of a module connection structure according to the present invention.
Detailed Description
The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
Referring to fig. 1, a first aspect of the present invention provides an order management method for an e-commerce platform, including the following steps:
s1, obtaining each shopping order in the commodity sales promotion activities in the electronic commerce platform, and counting the detailed information of each shopping order in the commodity sales promotion activities in the electronic commerce platform;
s2, extracting order payment states in the detailed information of each shopping order, and respectively counting the detailed information of each unpaid shopping order and each paid shopping order;
s3, simultaneously extracting the commodity purchase quantity in the detailed information of each unpaid shopping order and each paid shopping order, and calculating the total purchase quantity of commodities in the commodity promotion activity in the electronic commerce platform;
s4, comparing the total purchase quantity of the commodities with the stock quantity of the sales promotion commodities, and if the total purchase quantity of the commodities is equal to the stock quantity of the sales promotion commodities, extracting order placing time in the detailed information of each unpaid shopping order;
s5, calculating the remaining effective payment time of each unpaid shopping order, comparing the remaining effective payment time with the set remaining payment time threshold, and screening each unpaid shopping order lower than the remaining payment time threshold;
s6, extracting the user contact information corresponding to each unpaid shopping order lower than the residual payment time threshold value, screening each unpaid shopping order which is not ready for purchasing commodities through voice communication, and performing sales order processing.
Referring to fig. 2, the electronic commerce platform order management method uses an electronic commerce platform order management system, which includes an order acquisition module, an order information statistics module, a shopping order classification module, a storage database, a commodity quantity statistics module, a commodity quantity analysis module, an analysis server, an order time extraction module, an order time analysis module, a remaining time comparison module, and an order management server.
The order information statistical module is respectively connected with the order acquisition module and the shopping order classification module, the shopping order classification module is respectively connected with the storage database and the commodity quantity statistical module, the commodity quantity analysis module is respectively connected with the commodity quantity statistical module and the analysis server, the analysis server is respectively connected with the storage database and the order placing time extraction module, the order placing time extraction module is respectively connected with the storage database and the order placing time analysis module, the order placing time analysis module is respectively connected with the storage database and the residual time comparison module, and the order management server is respectively connected with the storage database and the residual time comparison module.
The order acquisition module is used for acquiring shopping orders generated in the commodity sales promotion activities in the electronic commerce platform, respectively acquiring each shopping order in the commodity sales promotion activities in the electronic commerce platform, and forming each shopping order set A (A) in the commodity sales promotion activities in the electronic commerce platform1,A2,...,Ai,...,An)，AiThe order information is expressed as the ith shopping order in the commodity sales promotion activity in the electronic commerce platform, and each shopping order in the commodity sales promotion activity in the electronic commerce platform is sent to the order information statistical module in a set mode.
The order information counting module is used for receiving each shopping order set in the commodity sales promotion activities in the electronic commerce platform sent by the order obtaining module, respectively obtaining detailed information of each shopping order in the commodity sales promotion activities in the electronic commerce platform, wherein the detailed information of each shopping order comprises a user name, a user contact mode, a user receiving address, an order number, order placing time, commodity purchasing quantity and an order payment state, counting the detailed information of each shopping order in the commodity sales promotion activities in the electronic commerce platform, and sending the detailed information of each shopping order in the commodity sales promotion activities in the electronic commerce platform to the shopping order classifying module.
The order payment status comprises an order unpaid status and an order paid status respectively.
The shopping order classification module is used for receiving the detailed information of each shopping order in the commodity sales promotion activities in the electronic commerce platform sent by the order information statistical module, extracting the order payment state in the detailed information of each shopping order in the commodity sales promotion activities in the electronic commerce platform, respectively counting the detailed information of each unpaid shopping order and the detailed information of each paid shopping order in the commodity sales promotion activities in the electronic commerce platform, and forming a detailed information set P (P) of each unpaid shopping order in the commodity sales promotion activities in the electronic commerce platform1,p2,...,pj,...,pm),m≤n，pjIs represented as detailed information of the jth unpaid shopping order in the electronic commerce platform commodity promotion event, and forms a detailed information set P ' (P ') of paid shopping orders in the electronic commerce platform commodity promotion event '1,p′2,...,p′f,...,p′k) K is not more than n, wherein k + m is n, p'fThe detailed information of the f-th paid shopping order in the commodity sales promotion activity in the electronic commerce platform is represented, so that a large amount of workload and time cost are reduced, the order management efficiency of the electronic commerce platform is improved, and the detailed information set of each unpaid shopping order and the detailed information set of each paid shopping order in the commodity sales promotion activity in the electronic commerce platform are respectively sent to the storage database and the commodity quantity counting module.
The storage database is used for receiving the detailed information set of each unpaid shopping order and the detailed information set of each paid shopping order in the commodity promotion activity in the electronic commerce platform sent by the shopping order classification module,and storing the sales promotion commodities in the electronic commerce platform and the standard effective payment time T of the unpaid shopping orders in the electronic commerce platformSign board。
The commodity quantity counting module is used for receiving the detailed information set of each unpaid shopping order and the detailed information set of each paid shopping order in the commodity sales promotion activities in the electronic commerce platform sent by the shopping order classification module, extracting the commodity purchase quantity in the detailed information of each unpaid shopping order and the commodity purchase quantity in the detailed information of each paid shopping order in the commodity sales promotion activities in the electronic commerce platform, counting the commodity purchase quantity of each unpaid shopping order and the commodity purchase quantity of each paid shopping order in the commodity sales promotion activities in the electronic commerce platform, and respectively forming a commodity purchase quantity set X (X) of each unpaid shopping order in the commodity sales promotion activities in the electronic commerce platform1,x2,...,xj,...,xm) M ≦ n and the set of item purchase quantities X ' (X ' for each paid shopping order in the item promotion campaign within the e-commerce platform '1,x′2,...,x′f,...,x′k),k≤n，xjQuantity of merchandise purchase, x ', expressed as jth unpaid shopping order in an e-commerce platform merchandise promotion campaign'fAnd sending the commodity purchase quantity set of each unpaid shopping order and the commodity purchase quantity set of each paid shopping order in the commodity sales promotion activities in the electronic commerce platform to a commodity quantity analysis module.
The commodity quantity analysis module is used for receiving the commodity purchase quantity set of each unpaid shopping order and the commodity purchase quantity set of each paid shopping order in the commodity sales promotion activities in the electronic commerce platform sent by the commodity quantity counting module and calculating the total purchase quantity of the commodities in the commodity sales promotion activities in the electronic commerce platform
XGeneral assemblyPresentation as a sales promotion for goods within an e-commerce platformTotal purchase quantity of goods, xjQuantity of merchandise purchase, x ', expressed as jth unpaid shopping order in an e-commerce platform merchandise promotion campaign'fThe total purchase quantity of the items in the sales promotion event on the electronic commerce platform is sent to the analysis server.
The analysis server is used for receiving the total purchase quantity of the commodities in the commodity sales promotion activities in the electronic commerce platform sent by the commodity quantity analysis module, extracting the stock quantity of the sales promotion commodities in the electronic commerce platform stored in the storage database, comparing the total purchase quantity of the commodities in the commodity sales promotion activities in the electronic commerce platform with the stock quantity of the sales promotion commodities, and sending an order time extraction instruction to the order time extraction module if the total purchase quantity of the commodities in the commodity sales promotion activities in the electronic commerce platform is equal to the stock quantity of the sales promotion commodities.
The order placing time extraction module is used for receiving an order placing time extraction instruction sent by the analysis server, extracting detailed information of each unpaid shopping order in the commodity sales promotion activities in the electronic commerce platform stored in the storage database, acquiring order placing time in the detailed information of each unpaid shopping order in the commodity sales promotion activities in the electronic commerce platform, counting the order placing time of each unpaid shopping order in the commodity sales promotion activities in the electronic commerce platform, and forming an order placing time set T (T) of each unpaid shopping order in the commodity sales promotion activities in the electronic commerce platform1,t2,...,tj,...,tm),m≤n，tjThe order placing time of the jth unpaid shopping order in the commodity sales promotion activity in the electronic commerce platform is represented, the order placing time set of each unpaid shopping order in the commodity sales promotion activity in the electronic commerce platform is sent to the order placing time analysis module, and reliable reference data are provided for calculating the remaining effective payment time of each unpaid shopping order in the later period.
The order time analysis module is used for receiving the order time set of each unpaid shopping order in the commodity sales promotion activity in the electronic commerce platform sent by the order time extraction module, extracting and storing the order time set in the databaseThe standard effective payment time of the unpaid shopping orders in the electronic commerce platform is stored in the system, and the residual effective payment time delta t of each unpaid shopping order in the commodity promotion activity in the electronic commerce platform is calculatedj＝TSign board-(tNow that-tj)，ΔtjRepresenting the remaining valid payment time, T, for the jth unpaid shopping order in a sales promotion campaign for an electronic commerce platformSign boardStandard pay-effective time, t, expressed as unpaid shopping order in e-commerce platformNow thatTime in Beijing, t, expressed in real timejThe order placing time of the jth unpaid shopping order in the commodity sales promotion activity in the electronic commerce platform is represented, the remaining effective payment time of each unpaid shopping order in the commodity sales promotion activity in the electronic commerce platform is counted, and the remaining effective payment time of each unpaid shopping order in the commodity sales promotion activity in the electronic commerce platform is sent to the remaining time comparison module.
The remaining time comparison module is used for receiving the remaining effective payment time of each unpaid shopping order in the commodity sales promotion activities in the electronic commerce platform sent by the order placing time analysis module, comparing the remaining effective payment time of each unpaid shopping order in the commodity sales promotion activities in the electronic commerce platform with a set remaining payment time threshold value, screening each unpaid shopping order which is lower than the remaining payment time threshold value in the commodity sales promotion activities in the electronic commerce platform, and sending each unpaid shopping order which is lower than the remaining payment time threshold value in the commodity sales promotion activities in the electronic commerce platform to the order management server.
The order management server comprises a manual auxiliary unit, a storage module and a comparison module, wherein the manual auxiliary unit is used for receiving each unpaid shopping order which is lower than a residual payment time threshold value in the commodity sales promotion activities in the electronic commerce platform and is sent by the residual time comparison module, extracting detailed information of each unpaid shopping order in the commodity sales promotion activities in the electronic commerce platform and is stored in the storage database, screening the detailed information of each unpaid shopping order which is lower than the residual payment time threshold value in the commodity sales promotion activities in the electronic commerce platform, extracting a user contact mode corresponding to each unpaid shopping order which is lower than the residual payment time threshold value in the commodity sales promotion activities in the electronic commerce platform, the manual auxiliary unit is used for performing voice communication on users corresponding to each unpaid shopping order which is lower than the residual payment time threshold value in the commodity sales promotion activities in the electronic commerce platform through manual customer service, and screening and counting each unpaid shopping order which is not ready for purchasing commodities, and the sales order processing is carried out, so that the problem that part of commodities cannot be normally sold in a to-be-purchased state is solved, the commodity transaction income of the commodity sales promotion activity in the electronic commerce platform is increased, the order management level of the electronic commerce platform is improved, the experience and expectation of the user on the commodity sales promotion activity are improved, and the shopping requirement of the user is met.
In a second aspect, the present invention also provides an electronic device, comprising: the system comprises a processor, a memory and a network interface, wherein the memory and the network interface are connected with the processor; the network interface is connected with a nonvolatile memory in the server; the processor retrieves the computer program from the non-volatile memory through the network interface when running, and runs the computer program through the memory to execute the method of the present invention.
In a third aspect, the present invention further provides a computer storage medium, where a computer program is burned in the computer storage medium, and the computer program implements the method of the present invention when running in a memory of a server.
The foregoing is merely exemplary and illustrative of the principles of the present invention and various modifications, additions and substitutions of the specific embodiments described herein may be made by those skilled in the art without departing from the principles of the present invention or exceeding the scope of the claims set forth herein.
Claims (10)
1. An order management method of an electronic commerce platform is characterized by comprising the following steps: the method comprises the following steps:
s1, obtaining each shopping order in the commodity sales promotion activities in the electronic commerce platform, and counting the detailed information of each shopping order in the commodity sales promotion activities in the electronic commerce platform;
s2, extracting order payment states in the detailed information of each shopping order, and respectively counting the detailed information of each unpaid shopping order and each paid shopping order;
s3, simultaneously extracting the commodity purchase quantity in the detailed information of each unpaid shopping order and each paid shopping order, and calculating the total purchase quantity of commodities in the commodity promotion activity in the electronic commerce platform;
s4, comparing the total purchase quantity of the commodities with the stock quantity of the sales promotion commodities, and if the total purchase quantity of the commodities is equal to the stock quantity of the sales promotion commodities, extracting order placing time in the detailed information of each unpaid shopping order;
s5, calculating the remaining effective payment time of each unpaid shopping order, comparing the remaining effective payment time with the set remaining payment time threshold, and screening each unpaid shopping order lower than the remaining payment time threshold;
s6, extracting user contact information corresponding to each unpaid shopping order lower than the residual payment time threshold value, screening unpaid shopping orders which are not ready for purchasing commodities through voice communication, and performing sales order processing;
the order management method of the electronic commerce platform uses an order management system of the electronic commerce platform, and comprises an order acquisition module, an order information statistic module, a shopping order classification module, a storage database, a commodity quantity statistic module, a commodity quantity analysis module, an analysis server, an order time extraction module, an order time analysis module, a residual time comparison module and an order management server;
the order information statistical module is respectively connected with the order acquisition module and the shopping order classification module, the shopping order classification module is respectively connected with the storage database and the commodity quantity statistical module, the commodity quantity analysis module is respectively connected with the commodity quantity statistical module and the analysis server, the analysis server is respectively connected with the storage database and the order placing time extraction module, the order placing time extraction module is respectively connected with the storage database and the order placing time analysis module, the order placing time analysis module is respectively connected with the storage database and the remaining time comparison module, and the order management server is respectively connected with the storage database and the remaining time comparison module;
the order acquisition module is used for acquiring shopping orders generated in the commodity sales promotion activities in the electronic commerce platform, respectively acquiring each shopping order in the commodity sales promotion activities in the electronic commerce platform, and forming each shopping order set A (A) in the commodity sales promotion activities in the electronic commerce platform1,A2,...,Ai,...,An)，AiThe order information statistics module is used for sending the order information to the order information statistics module;
the order information counting module is used for receiving each shopping order set in the commodity sales promotion activities in the electronic commerce platform sent by the order obtaining module, respectively obtaining the detailed information of each shopping order in the commodity sales promotion activities in the electronic commerce platform, counting the detailed information of each shopping order in the commodity sales promotion activities in the electronic commerce platform, and sending the detailed information of each shopping order in the commodity sales promotion activities in the electronic commerce platform to the shopping order classifying module;
the shopping order classification module is used for receiving the detailed information of each shopping order in the commodity sales promotion activities in the electronic commerce platform sent by the order information statistic module, extracting the order payment state in the detailed information of each shopping order in the commodity sales promotion activities in the electronic commerce platform, respectively counting the detailed information of each unpaid shopping order and the detailed information of each paid shopping order in the commodity sales promotion activities in the electronic commerce platform, and respectively sending the detailed information of each unpaid shopping order and the detailed information of each paid shopping order in the commodity sales promotion activities in the electronic commerce platform to the storage database and the commodity quantity statistic module;
the storage database is used for receiving and storing the detailed information of each unpaid shopping order and the detailed information of each paid shopping order in the commodity sales promotion activity in the electronic commerce platform sent by the shopping order classification module, and simultaneously storing the stock of sales promotion commodities in the electronic commerce platform and the standard effective payment time T of the unpaid shopping order in the electronic commerce platformSign board；
The commodity quantity counting module is used for receiving the detailed information of each unpaid shopping order and the detailed information of each paid shopping order in the commodity sales promotion activities in the electronic commerce platform sent by the shopping order classifying module, extracting the commodity purchase quantity in the detailed information of each unpaid shopping order and the commodity purchase quantity in the detailed information of each paid shopping order in the commodity sales promotion activities in the electronic commerce platform, counting the commodity purchase quantity of each unpaid shopping order and the commodity purchase quantity of each paid shopping order in the commodity sales promotion activities in the electronic commerce platform, and sending the commodity purchase quantity of each unpaid shopping order and the commodity purchase quantity of each paid shopping order in the commodity sales promotion activities in the electronic commerce platform to the commodity quantity analyzing module;
the commodity quantity analysis module is used for receiving the commodity purchase quantity of each unpaid shopping order and the commodity purchase quantity of each paid shopping order in the commodity sales promotion activities in the electronic commerce platform sent by the commodity quantity counting module, calculating the total purchase quantity of commodities in the commodity sales promotion activities in the electronic commerce platform, and sending the total purchase quantity of the commodities in the commodity sales promotion activities in the electronic commerce platform to the analysis server;
the analysis server is used for receiving the total purchase quantity of the commodities in the commodity sales promotion activity in the electronic commerce platform sent by the commodity quantity analysis module, extracting the stock of the sales promotion commodities in the electronic commerce platform stored in the storage database, comparing the total purchase quantity of the commodities in the commodity sales promotion activity in the electronic commerce platform with the stock of the sales promotion commodities, and sending an order time extraction instruction to the order time extraction module if the total purchase quantity of the commodities in the commodity sales promotion activity in the electronic commerce platform is equal to the stock of the sales promotion commodities;
the order placing time extraction module is used for receiving an order placing time extraction instruction sent by the analysis server, extracting detailed information of each unpaid shopping order in the commodity sales promotion activities in the electronic commerce platform stored in the storage database, acquiring order placing time in the detailed information of each unpaid shopping order in the commodity sales promotion activities in the electronic commerce platform, and counting the order placing time of each unpaid shopping order in the commodity sales promotion activities in the electronic commerce platform to form an order placing time of each unpaid shopping order in the electronic commerce platformOrder placement time set T (T) for each unpaid shopping order in an in-platform merchandise promotion campaign1,t2,...,tj,...,tm),m≤n，tjThe order placing time is expressed as the order placing time of the jth unpaid shopping order in the commodity sales promotion activity in the electronic commerce platform, and the order placing time set of each unpaid shopping order in the commodity sales promotion activity in the electronic commerce platform is sent to the order placing time analysis module;
the order placing time analysis module is used for receiving an order placing time set of each unpaid shopping order in the commodity sales promotion activities in the electronic commerce platform sent by the order placing time extraction module, extracting standard effective payment time of the unpaid shopping order in the electronic commerce platform stored in the storage database, calculating the remaining effective payment time of each unpaid shopping order in the commodity sales promotion activities in the electronic commerce platform, counting the remaining effective payment time of each unpaid shopping order in the commodity sales promotion activities in the electronic commerce platform, and sending the remaining effective payment time of each unpaid shopping order in the commodity sales promotion activities in the electronic commerce platform to the remaining time comparison module;
the remaining time comparison module is used for receiving the remaining effective payment time of each unpaid shopping order in the commodity sales promotion activities in the electronic commerce platform sent by the order placing time analysis module, comparing the remaining effective payment time of each unpaid shopping order in the commodity sales promotion activities in the electronic commerce platform with a set remaining payment time threshold value, screening each unpaid shopping order which is lower than the remaining payment time threshold value in the commodity sales promotion activities in the electronic commerce platform, and sending each unpaid shopping order which is lower than the remaining payment time threshold value in the commodity sales promotion activities in the electronic commerce platform to the order management server;
the order management server is used for receiving each unpaid shopping order which is lower than a residual payment time threshold value in the commodity sales promotion activities in the electronic commerce platform and is sent by the residual time comparison module, extracting detailed information of each unpaid shopping order in the commodity sales promotion activities in the electronic commerce platform, which is stored in the storage database, screening detailed information of each unpaid shopping order which is lower than the residual payment time threshold value in the commodity sales promotion activities in the electronic commerce platform, extracting a user contact mode corresponding to each unpaid shopping order which is lower than the residual payment time threshold value in the commodity sales promotion activities in the electronic commerce platform, screening each unpaid shopping order which is not ready to purchase commodities through voice communication, and performing sales order processing.
2. The order management method of electronic commerce platform as claimed in claim 1, wherein: the detailed information of the shopping order comprises a user name, a user contact way, a user receiving address, an order number, order placing time, commodity purchasing quantity and order payment state.
3. The order management method of electronic commerce platform as claimed in claim 2, wherein: the order payment status comprises an order unpaid status and an order paid status respectively.
4. The order management method of electronic commerce platform as claimed in claim 1, wherein: the shopping order classification module comprises a detailed information set P (P) forming each unpaid shopping order in the commodity promotion activity in the e-commerce platform1,p2,...,pj,...,pm),m≤n，pjIs represented as detailed information of the jth unpaid shopping order in the electronic commerce platform commodity promotion event, and forms a detailed information set P ' (P ') of paid shopping orders in the electronic commerce platform commodity promotion event '1,p′2,...,p′f,...,p′k) K is not more than n, wherein k + m is n, p'fDetailed information is shown for the f-th paid shopping order in a sales promotion activity within an e-commerce platform.
5. The order management method of electronic commerce platform as claimed in claim 4, wherein: the commodity quantity counting module comprises a commodity purchase quantity set X (X) which respectively forms each unpaid shopping order in the commodity promotion activities in the electronic commerce platform1,x2,...,xj,...,xm) M ≦ n and the set of item purchase quantities X ' (X ' for each paid shopping order in the item promotion campaign within the e-commerce platform '1,x′2,...,x′f,...,x′k),k≤n，xjQuantity of merchandise purchase, x ', expressed as jth unpaid shopping order in an e-commerce platform merchandise promotion campaign'fThe quantity of purchased items is represented as an f-th paid shopping order in an item promotion activity within an e-commerce platform.
6. The order management method of an e-commerce platform as claimed in claim 5, wherein: the total purchase quantity calculation formula of the commodities in the commodity sales promotion activities in the electronic commerce platform is
XGeneral assemblyExpressed as the total purchase quantity, x, of the items in the sales promotion activity of the items in the e-commerce platformjQuantity of merchandise purchase, x ', expressed as jth unpaid shopping order in an e-commerce platform merchandise promotion campaign'fThe quantity of purchased items is represented as an f-th paid shopping order in an item promotion activity within an e-commerce platform.
7. The order management method of electronic commerce platform as claimed in claim 1, wherein: the calculation formula of the remaining effective payment time of each unpaid shopping order in the commodity promotion activities in the electronic commerce platform is delta tj＝TSign board-(tNow that-tj)，ΔtjRepresenting the remaining valid payment time, T, for the jth unpaid shopping order in a sales promotion campaign for an electronic commerce platformSign boardStandard pay-effective time, t, expressed as unpaid shopping order in e-commerce platformNow thatTime in Beijing, t, expressed in real timejRepresented as the order placement time for the jth unpaid shopping order in a sales promotion campaign within the e-commerce platform.
8. The order management method of electronic commerce platform as claimed in claim 1, wherein: the order management server comprises a manual assisting unit, wherein the manual assisting unit is used for performing voice communication on users corresponding to unpaid shopping orders which are lower than a residual payment time threshold value in the commodity sales promotion activities in the electronic commerce platform through manual customer service, and screening and counting the unpaid shopping orders which are not ready for purchasing commodities.
9. An electronic device, characterized in that: the method comprises the following steps: the system comprises a processor, a memory and a network interface, wherein the memory and the network interface are connected with the processor; the network interface is connected with a nonvolatile memory in the server; the processor, when running, retrieves a computer program from the non-volatile memory via the network interface and runs the computer program via the memory to perform the method of any of claims 1-8.
10. A storage medium for use in a computer, comprising: the computer storage medium is burned with a computer program, which when run in the memory of the server implements the method of any of the above claims 1-8.
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