CN113077196A - Dispute event processing method and device, readable storage medium and computer equipment - Google Patents
Dispute event processing method and device, readable storage medium and computer equipment Download PDFInfo
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Abstract
A dispute event processing method, a dispute event processing device, a readable storage medium and a computer device are provided, wherein the dispute event processing method comprises the following steps: acquiring description information of a current dispute event, and determining the current type of the current event according to the description information; inquiring the rank score of the party and all historical dispute events of the party, and counting the number of dispute events belonging to a preset dispute type in the historical dispute events; when the current type is the preset dispute type, the grade score is smaller than a threshold score, and the number exceeds a threshold number, determining that the current dispute event is a dispute event to be mediated; and inquiring the moderator matched with the current type according to the current type. The invention can reasonably distribute work, relieve the working pressure of each moderator and improve the processing efficiency of the dispute events of the detention.
Description
Technical Field
The present invention relates to the field of electronic technologies, and in particular, to a dispute event processing method, an apparatus, a readable storage medium, and a computer device.
Background
The place of restraint is a place where a specific person is prohibited by the public security organization for a short time, and the person to be restrained is asked within 24 hours after the restraint, so as to prevent the current criminal or serious suspicion, suspect evading detection, examination or continuous criminal activities. Most of the records in the detention are mass dispute events, such as personal injury dispute events and debt dispute events.
Most of the detained personnel have low quality and serious anti-psychological resistance, so that the handling of dispute events of the masses is very troublesome. In the face of the infinite dispute events, the manager is difficult to make specific details, especially some dispute events which are difficult to coordinate, and therefore the manager is difficult to solve, and some special mediators are required to make specific accommodations.
Because the number of the detention mediators is limited, it is difficult to mediate each dispute event one by one, so that generally, the related managers receive the dispute event and then judge the dispute event, determine whether the dispute event needs to be mediated, and then determine the corresponding mediator to process the dispute event. In this way, the judgment of dispute events and the selection of the moderator are both performed manually, and the work efficiency is low.
Disclosure of Invention
In view of the foregoing, it is necessary to provide a dispute event processing method, device, readable storage medium and computer device for solving the problem of low dispute event processing efficiency in the prior art.
A dispute event processing method comprises the following steps:
acquiring description information of a current dispute event, and determining the current type of the current event according to the description information;
inquiring the rank score of the party and all historical dispute events of the party, and counting the number of dispute events belonging to a preset dispute type in the historical dispute events;
when the current type is the preset dispute type, the grade score is smaller than a threshold score, and the number exceeds a threshold number, determining that the current dispute event is a dispute event to be mediated;
and inquiring the moderator matched with the current type according to the current type.
Further, in the dispute event processing method, the step of querying the moderator matched with the current type according to the current type includes:
inquiring all target mediators processing the dispute events of the current type, and determining the capacity level of each target mediator processing the dispute events of the current type;
and determining the moderator of the current dispute event according to the capability level of each target moderator for processing the dispute event of the current type.
Further, in the dispute event processing method, the step of determining the capability level of each target moderator for processing the dispute event of the current type includes:
obtaining the grade of each target moderator for processing each dispute event of the current type, and calculating the average value of the grades of each target moderator;
and determining the ability level of each target moderator according to the score average value, wherein the higher the score average value is, the higher the corresponding ability level is.
Further, the dispute event processing method further includes:
and after the current dispute event is processed, acquiring the score of the current moderator who processes the current dispute event, and updating the capability level of the current moderator for processing the current type of dispute event according to the acquired score.
Further, in the dispute event processing method, the step of determining the moderator of the current dispute event according to the capability level of each target moderator handling the current type of dispute event includes:
acquiring the current workload of each target regulator;
and determining the moderator of the current dispute event according to the capability level of each target moderator for processing the dispute event of the current type and the current workload of each target moderator.
Further, the dispute event processing method may further include, before the step of querying the rank score of the party and all historical dispute events of the party:
acquiring basic information of a party, extracting information of each grade index from the basic information, and determining the weight and the score of each grade index according to the extracted information;
and calculating the grade of the party according to the weight and the score of each grade index.
Further, the dispute event processing method, wherein the step of querying the moderator matched with the current type according to the current type further includes:
and sending the mediation information to the terminal corresponding to the inquired mediation person.
An embodiment of the present invention further provides a dispute event processing apparatus, including:
the first determining module is used for acquiring description information of a current dispute event and determining the current type of the current event according to the description information;
the system comprises a first query module, a second query module and a third query module, wherein the first query module is used for querying the rank score of a party and all historical dispute events of the party and counting the number of dispute events belonging to a preset dispute type in the historical dispute events;
the second determining module is used for determining that the current dispute event is a dispute event to be mediated when the current type is the preset dispute type, the grade score is smaller than a threshold score, and the number exceeds a threshold number;
and the second query module is used for querying the moderator matched with the current type according to the current type.
An embodiment of the present invention further provides a readable storage medium, on which a program is stored, where the program is executed by a processor to implement any one of the methods described above.
An embodiment of the present invention further provides a computer device, which includes a memory and a processor, where the memory stores a program, and the program implements any one of the methods described above when executed by the processor.
In the invention, when a dispute event occurs, the type of the dispute event, the grade score of a person involved in the dispute event and the number of similar dispute events are required to be determined, and when the current type is judged to be the preset dispute type, the grade score is smaller than a threshold score, and the counted number exceeds the threshold number, the current dispute event is determined to be the dispute event to be mediated, so that the working pressure of each moderator is relieved, and the processing efficiency of the dispute event to be detained is improved. And the matched mediation personnel are selected according to the current type of the current dispute event, so that the processing efficiency of the dispute event can be further improved.
Drawings
Fig. 1 is a flowchart of a dispute event processing method according to a first embodiment of the present invention;
fig. 2 is a flowchart of a dispute event processing method according to a second embodiment of the present invention;
fig. 3 is a block diagram of a dispute event processing apparatus according to a third embodiment of the present invention.
Detailed Description
Reference will now be made in detail to embodiments of the present invention, examples of which are illustrated in the accompanying drawings, wherein like or similar reference numerals refer to the same or similar elements or elements having the same or similar function throughout. The embodiments described below with reference to the accompanying drawings are illustrative only for the purpose of explaining the present invention, and are not to be construed as limiting the present invention.
These and other aspects of embodiments of the invention will be apparent with reference to the following description and attached drawings. In the description and drawings, particular embodiments of the invention have been disclosed in detail as being indicative of some of the ways in which the principles of the embodiments of the invention may be practiced, but it is understood that the scope of the embodiments of the invention is not limited correspondingly. On the contrary, the embodiments of the invention include all changes, modifications and equivalents coming within the spirit and terms of the claims appended hereto.
Referring to fig. 1, a dispute event handling method according to a first embodiment of the present invention includes steps S11-S14.
Step S11, obtaining description information of the current dispute event, and determining the current type of the current event according to the description information.
The description information is uploaded to the server in the form of computer readable text after being recorded by the relevant staff. When the method is specifically implemented, related workers can record specific information of the dispute event according to the specific recording template. Examples of this are all parties involved in the dispute event, the time and place of occurrence of the dispute event, and the content of the dispute event.
The type of the dispute event is obtained by summarizing and inducing the occurred event by the relevant staff, and may be set according to the actual situation, for example, in this embodiment, regarding disputes that often occur in a detention place, the dispute event may be roughly classified into a daily behavior dispute event, an emotional dispute event, a personal injury dispute event, a debt dispute event, and the like. Wherein, the personal damage dispute event and the debt dispute event can be listed in the dispute type which needs to be mediated by a professional moderator.
And after acquiring the description information, the server extracts and analyzes the information to determine the type of the dispute event. In this embodiment, the type of the dispute event may be classified by a trained classification model, for example, the classification model may select a recurrent neural network model, specifically, the recurrent neural network model is a Long Short-Term Memory network (LSTM), the LSTM network adopts a chain structure identical to that of a conventional recurrent neural network, and a difference therebetween is that one LSTM neuron is composed of three "threshold controls" (respectively, a forgetting gate, an input gate, and an output gate) and a neuron state.
The recurrent neural network model is subjected to model training in advance through a training sample, the training sample is text information of dispute events with type labels, the text information is used as input of the recurrent neural network model, the type labels are used as output of the recurrent neural network model, model iteration optimization is continuously carried out, model parameters are updated, and the recurrent neural network model can fully identify the type of the input text information.
And step S12, inquiring the grade scores of the parties and all historical dispute events of the parties, and counting the number of dispute events belonging to a preset dispute type in the historical dispute events.
The party is a person who has taken place and participated in the current dispute event. The grade score is the grade of the party according to the basic information of the party. The basic information includes name, age, education level, whether fixed work is available or not, whether illegal activities are available or not, and illegal conditions of relatives and the like. In specific implementation, the information of each ranking index can be extracted from the basic information, the weight and the score of each ranking index can be determined according to the information of the ranking index, and ranking can be carried out according to the ranking index of the party. The article-line index is preset in the system, such as education degree, whether fixed work exists or not, whether illegal behaviors exist or not, and the illegal conditions of relatives, and each article-line index is provided with corresponding weight and score. Specifically, for example, the education level weight is 10%, the presence or absence of fixed work weight is 20%, the presence or absence of illegal activities is 30%, and the presence or absence of illegal activity of relatives is 20%. The score set for each index is, for example: the non-educational score is 0, the primary school degree is 10 points, the junior-middle school degree is 20 points, the high-middle school degree is 30 points, the department and above are 40 points, the fixed work is 50 points, the illegal activities are carried out, the illegal activities are less than or equal to three times and are-15 points, the illegal activities are carried out, the illegal activities are more than three times and are-30 points, and the relatives have illegal records of-30 points. And calculating the ranking score of the party according to the weight and the score of each index in the basic information of the party.
The historical dispute event is a dispute event which occurs in the place where the party is detained. And the server inquires all historical dispute events of the party and counts the number of the historical dispute events belonging to a preset dispute type. The preset dispute type is a dispute event requiring intervention of a mediator, such as a personal injury dispute event and a debt dispute event.
In general, the reservation manager records the basic information and the dispute items of each person to be reserved, and stores the information in the server. In other embodiments of the invention, the grade score of each manager can also be a score value which is scored by a supervisor according to the recorded information of each manager.
Step S13, when the current type is the preset dispute type, the ranking score is less than the threshold score, and the number exceeds the threshold number, determining that the current dispute event is a dispute event to be reconciled.
And when the current type of the current dispute event is judged to be the type needing to be mediated, the grade score of the party is smaller than the threshold value score, and the number of similar dispute events occurring to the party is larger than the preset number, judging that the current dispute event needs to be mediated by a professional moderator.
It is understood that the party of the dispute event in the present embodiment has more than one person, and usually two or more persons. Therefore, the rank score and the historical dispute events need to be counted for each party, and when the current type is the preset dispute type, the rank score of any one of the parties of the current dispute event is smaller than the threshold score, and the counted number exceeds the threshold number, the current dispute event is considered as the dispute event to be reconciled.
And step S14, inquiring the moderator matched with the current type according to the current type.
And when the current dispute event is determined to need to be mediated by a moderator, selecting one of all moderators recorded in the server as the moderator of the current dispute event. In this embodiment, each moderator has a good type, and in specific implementation, a moderator matched with the type of the current dispute event can be selected to efficiently solve the dispute event.
In this embodiment, when a dispute event occurs, the type of the dispute event, the rank score of the party involved in the dispute event, and the number of similar dispute events are required to be determined, and when it is determined that the current type is the preset dispute type, the rank score is smaller than the threshold score, and the number exceeds the threshold number, the current dispute event is determined to be the dispute event to be mediated. Therefore, the working pressure of each moderator is relieved, and the processing efficiency of the detained dispute events is improved. And the matched mediation personnel are selected according to the current type of the current dispute event, so that the processing efficiency of the dispute event can be further improved.
Referring to fig. 2, a dispute event handling method according to a second embodiment of the present invention includes steps S21-S27.
Step S21, obtaining description information of the current dispute event, and determining the current type of the current event according to the description information.
The description information is recorded by related staff and uploaded to a server in a computer readable text form for information processing so as to determine the type of the current dispute event. As a practical manner of the present invention, the determination of the dispute event type may be performed by the following steps:
extracting keywords in the description information respectively by adopting a keyword extraction algorithm, and calculating the similarity between the keywords and standard keywords corresponding to each type;
and determining the type corresponding to the highest similarity value as the type of the current event according to the similarity calculation result.
And step S22, acquiring basic information of the party, extracting information of each grade index from the basic information, and determining the weight and the score of each grade index according to the extracted information.
And step S23, calculating the grade of the party according to the weight and the score of each grade index.
The basic information is information recorded in the server system in advance, and includes name, age, education level, whether fixed work exists or not, whether illegal behaviors exist or not, illegal conditions of relatives, and the like. And extracting the information of the grade indexes in the basic information according to a keyword matching algorithm. The article-line index can be set to 4, including education level, whether there is fixed work and whether there is illegal action, and the illegal condition of relatives. And determining the weight and the score corresponding to each item index according to the extracted information of each item index, and performing weight calculation to obtain the item score of the party.
And step S24, inquiring all historical dispute events of the party, and counting the number of dispute events belonging to a preset dispute type in the historical dispute events.
The server records whether the party has a past dispute event and the specific information of the dispute event. And the server inquires all historical dispute events of the party and counts the number of the historical dispute events belonging to a preset dispute type.
Step S25, when the current type is the preset dispute type, the ranking score is less than the threshold score, and the number exceeds the threshold number, determining that the current dispute event is a dispute event to be reconciled.
And when the current type of the current dispute event is judged to be the type needing to be mediated, the grade score of the party is smaller than the threshold value score, and the number of similar dispute events occurring to the party is larger than the preset number, judging that the current dispute event needs to be mediated by a professional moderator. It is understood that the preset number can be set according to actual conditions, and is 1, for example, when the party has occurred one or more disputes in the past, the party is described as belonging to a person with weak legal awareness, hard thought and poor repentance awareness.
Step S26, querying all target mediators who have processed the dispute event of the current type, and determining the capability level of each target mediator for processing the dispute event of the current type.
And step S27, taking the target moderator with the highest ability level as the moderator matched with the current type.
In this embodiment, each moderator has an adept type, and in this embodiment, all target moderators matching with the current dispute type event type are queried, and the moderator handling the current dispute event is selected according to the capability level of the target moderator, so as to efficiently resolve the dispute event.
The moderator's competence may be set, for example, in three levels, level one, level two and level three from low to high, each competence level being provided with a corresponding range of competence ratings, with higher ratings being associated with higher competence ratings. Each moderator has a corresponding capability level aiming at each type of dispute event, for example, the capability level of the moderator A for processing the personal damage dispute event is three levels, and the capability for processing the debt dispute event is two levels.
In this embodiment, relevant workers score the moderator according to the dispute event processing efficiency mediated by the moderator and the reaction condition of the party, and upload the scores to the server, and the server determines the corresponding capability level according to the scores of the processed dispute events. In specific implementation, the server obtains the score of each target moderator handling each dispute event of the current type, calculates the score average value of each target moderator, queries the score range to which the score average value belongs, and determines the ability level corresponding to the score range as the ability level of the target moderator.
It will be appreciated that in other embodiments of the invention, the moderator of the current dispute event may also be determined based on the level of capacity of each target moderator and the current workload. Specifically, the current workload of each target moderator is firstly inquired, the target moderator with the current workload less than the threshold workload is determined, and then the target moderator with the highest grade is selected according to the capacity grade of the target moderator. The threshold workload can be set according to actual needs, for example, 10 pieces. When the current workload of each target moderator is greater than 10 pieces, the moderator of the current dispute event can be directly selected according to the capability level of the moderator.
Further, the dispute event processing method further includes:
and after the current dispute event is processed, acquiring the score of the current moderator who processes the current dispute event, and updating the capability level of the current moderator for processing the current type of dispute event according to the acquired score.
Namely, after each moderator handles a dispute event, the related staff scores the dispute event and records the dispute event in the server, and the server automatically updates the capability level of the moderator.
Further, in other embodiments of the present invention, the step of querying the moderator matched with the current type according to the current type further comprises:
and sending the mediation information to the terminal corresponding to the inquired mediation person. The mediation information comprises description information of the occurrence event of the current dispute event and the period for processing the current dispute event, and the server sends the mediation information to the terminal of the mediation personnel to remind the mediation personnel to process as soon as possible.
Referring to fig. 3, a dispute event handling apparatus according to a third embodiment of the present invention includes:
the first determining module 10 is configured to obtain description information of a current dispute event, and determine a current type of the current event according to the description information;
the first query module 20 is configured to query the rank scores of the parties and all historical dispute events of the parties, and count the number of dispute events belonging to a preset dispute type in the historical dispute events;
a second determining module 30, configured to determine that the current dispute event is a dispute event to be reconciled when the current type is the preset dispute type, the rank score is smaller than a threshold score, and the number exceeds a threshold number;
and the second query module 40 is used for querying the moderator matched with the current type according to the current type.
The dispute event processing apparatus provided in the embodiment of the present invention has the same implementation principle and technical effect as those of the foregoing method embodiment, and for brief description, no mention of the embodiment of the apparatus is made, and reference may be made to the corresponding contents in the foregoing method embodiment.
An embodiment of the present invention further provides a readable storage medium, on which a program is stored, where the program, when executed by a processor, implements any of the methods described above.
An embodiment of the present invention further provides a computer device, including a memory and a processor, where the memory stores a program, and the program implements any one of the above methods when executed by the processor.
The logic and/or steps represented in the flowcharts or otherwise described herein, e.g., an ordered listing of executable instructions that can be considered to implement logical functions, can be embodied in any computer-readable medium for use by or in connection with an instruction execution system, apparatus, or device, such as a computer-based system, processor-containing system, or other system that can fetch the instructions from the instruction execution system, apparatus, or device and execute the instructions. For the purposes of this description, a "computer-readable medium" can be any means that can contain, store, communicate, propagate, or transport the program for use by or in connection with the instruction execution system, apparatus, or device.
More specific examples (a non-exhaustive list) of the computer-readable medium would include the following: an electrical connection (electronic device) having one or more wires, a portable computer diskette (magnetic device), a Random Access Memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber device, and a portable compact disc read-only memory (CDROM). Additionally, the computer-readable medium could even be paper or another suitable medium upon which the program is printed, as the program can be electronically captured, via for instance optical scanning of the paper or other medium, then compiled, interpreted or otherwise processed in a suitable manner if necessary, and then stored in a computer memory.
It should be understood that portions of the present invention may be implemented in hardware, software, firmware, or a combination thereof. In the above embodiments, the various steps or methods may be implemented in software or firmware stored in memory and executed by a suitable instruction execution system. For example, if implemented in hardware, as in another embodiment, any one or combination of the following techniques, which are known in the art, may be used: a discrete logic circuit having a logic gate circuit for implementing a logic function on a data signal, an application specific integrated circuit having an appropriate combinational logic gate circuit, a Programmable Gate Array (PGA), a Field Programmable Gate Array (FPGA), or the like.
In the description herein, references to the description of the term "one embodiment," "some embodiments," "an example," "a specific example," or "some examples," etc., mean that a particular feature, structure, material, or characteristic described in connection with the embodiment or example is included in at least one embodiment or example of the invention. In this specification, the schematic representations of the terms used above do not necessarily refer to the same embodiment or example. Furthermore, the particular features, structures, materials, or characteristics described may be combined in any suitable manner in any one or more embodiments or examples.
The above-mentioned embodiments only express several embodiments of the present invention, and the description thereof is more specific and detailed, but not construed as limiting the scope of the present invention. It should be noted that, for a person skilled in the art, several variations and modifications can be made without departing from the inventive concept, which falls within the scope of the present invention. Therefore, the protection scope of the present patent shall be subject to the appended claims.
Claims (10)
1. A dispute event processing method is characterized by comprising the following steps:
acquiring description information of a current dispute event, and determining the current type of the current event according to the description information;
inquiring the rank score of the party and all historical dispute events of the party, and counting the number of dispute events belonging to a preset dispute type in the historical dispute events;
when the current type is the preset dispute type, the grade score is smaller than a threshold score, and the number exceeds a threshold number, determining that the current dispute event is a dispute event to be mediated;
and inquiring the moderator matched with the current type according to the current type.
2. The dispute event handling method according to claim 1, wherein the step of querying a moderator matched thereto according to the current type comprises:
inquiring all target mediators processing the dispute events of the current type, and determining the capacity level of each target mediator processing the dispute events of the current type;
and determining the moderator of the current dispute event according to the capability level of each target moderator for processing the dispute event of the current type.
3. The dispute event handling method according to claim 2, wherein the step of determining the level of capability of each of the target mediators to handle the current type of dispute event comprises:
obtaining the grade of each target moderator for processing each dispute event of the current type, and calculating the average value of the grades of each target moderator;
and determining the ability level of each target moderator according to the score average value, wherein the higher the score average value is, the higher the corresponding ability level is.
4. The dispute event handling method according to claim 3, further comprising:
and after the current dispute event is processed, acquiring the score of the current moderator who processes the current dispute event, and updating the capability level of the current moderator for processing the current type of dispute event according to the acquired score.
5. The dispute event handling method according to claim 2, wherein the step of determining the moderator of the current dispute event according to the capability level of each of the target regulators handling the dispute event of the current type comprises:
acquiring the current workload of each target regulator;
and determining the moderator of the current dispute event according to the capability level of each target moderator for processing the dispute event of the current type and the current workload of each target moderator.
6. The dispute event handling method of claim 1, wherein the step of querying the rank scores of the parties and all historical dispute events of the parties is preceded by the step of:
acquiring basic information of a party, extracting information of each grade index from the basic information, and determining the weight and the score of each grade index according to the extracted information;
and calculating the grade of the party according to the weight and the score of each grade index.
7. The dispute event handling method according to claim 1, wherein the step of querying a moderator matched thereto according to the current type further comprises:
and sending the mediation information to the terminal corresponding to the inquired mediation person.
8. A dispute event processing apparatus, comprising:
the first determining module is used for acquiring description information of a current dispute event and determining the current type of the current event according to the description information;
the system comprises a first query module, a second query module and a third query module, wherein the first query module is used for querying the rank score of a party and all historical dispute events of the party and counting the number of dispute events belonging to a preset dispute type in the historical dispute events;
the second determining module is used for determining that the current dispute event is a dispute event to be mediated when the current type is the preset dispute type, the grade score is smaller than a threshold score, and the number exceeds a threshold number;
and the second query module is used for querying the moderator matched with the current type according to the current type.
9. A readable storage medium on which a program is stored, which program, when executed by a processor, carries out the method according to any one of claims 1 to 7.
10. A computer device comprising a memory and a processor, the memory storing a program that, when executed by the processor, implements the method of any of claims 1-7.
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| Application Number | Priority Date | Filing Date | Title |
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| CN202110629236.1A CN113077196A (en) | 2021-06-07 | 2021-06-07 | Dispute event processing method and device, readable storage medium and computer equipment |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
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| CN202110629236.1A CN113077196A (en) | 2021-06-07 | 2021-06-07 | Dispute event processing method and device, readable storage medium and computer equipment |
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Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
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| CN113592315A (en) * | 2021-08-04 | 2021-11-02 | 北京沃东天骏信息技术有限公司 | Method and device for processing dispute order |
| CN115203361A (en) * | 2022-06-13 | 2022-10-18 | 华院计算技术(上海)股份有限公司 | Event distribution method and device, storage medium and terminal |
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| CN109783639A (en) * | 2018-12-24 | 2019-05-21 | 银江股份有限公司 | A kind of conciliation case intelligence allocating method and system based on feature extraction |
| CN112102136A (en) * | 2020-09-15 | 2020-12-18 | 重庆洲雄科技有限责任公司 | Social contradiction dispute mediation management system and method using big data algorithm |
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| CN109783639A (en) * | 2018-12-24 | 2019-05-21 | 银江股份有限公司 | A kind of conciliation case intelligence allocating method and system based on feature extraction |
| CN112102136A (en) * | 2020-09-15 | 2020-12-18 | 重庆洲雄科技有限责任公司 | Social contradiction dispute mediation management system and method using big data algorithm |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN113592315A (en) * | 2021-08-04 | 2021-11-02 | 北京沃东天骏信息技术有限公司 | Method and device for processing dispute order |
| CN115203361A (en) * | 2022-06-13 | 2022-10-18 | 华院计算技术(上海)股份有限公司 | Event distribution method and device, storage medium and terminal |
| CN115203361B (en) * | 2022-06-13 | 2024-04-02 | 华院计算技术(上海)股份有限公司 | Event distribution method and device, storage medium and terminal |
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