CN113052456B - Excitation factor determining method and device, terminal equipment and storage medium - Google Patents
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Abstract
The invention provides a method, a device, a terminal device and a storage medium for determining an excitation factor, wherein the method comprises the following steps: determining operation record information corresponding to each sub-stage of the current insurance policy in the first stage of the cooperative network; according to the operation record information, determining first service personnel corresponding to each sub-stage of the first stage and communication depth values corresponding to each first service personnel; and determining service excitation factors corresponding to the first service personnel respectively according to the communication depth values and the first preset rules. According to the technical scheme provided by the invention, the communication depth value corresponding to the first business personnel participating in the current insurance policy in the cooperative network is determined through the operation record information, so that the communication depth value is considered when the business incentive factors respectively corresponding to the first business personnel are determined, and the accuracy and the rationality of determining the business incentive factors are higher.
Description
Technical Field
The present invention relates to the field of computer technologies, and in particular, to a method and apparatus for determining an excitation factor, a terminal device, and a storage medium.
Background
In the insurance business, the generation of the insurance policy is independent from the labor of business personnel, so that the business personnel need to be stimulated, and the number of the stimulation can be determined by a stimulation factor. In conventional insurance services, consumers are generally tracked through the course of a service person, and thus the incentive factors of the service person are often determined according to premium. With the development of insurance industry, the complexity of insurance business is improved, one business person often cannot master the whole business knowledge, at this time, one insurance policy may need to be completed by multiple business persons together, and the participation degree of each business person is different, so at this time, if the motivation factor of each business person is still determined by premium, the determined motivation factor is poor in accuracy for each business person, and therefore, it is crucial to determine an accurate motivation factor determination method.
Disclosure of Invention
In view of the above, the embodiments of the present invention provide a method, an apparatus, a terminal device, and a storage medium for determining an excitation factor, so as to solve the technical problem in the prior art that the accuracy of the excitation factor is poor.
In a first aspect of an embodiment of the present invention, a method for determining an excitation factor is provided, including:
determining operation record information corresponding to each sub-stage of the current insurance policy in the first stage of the cooperative network;
according to the operation record information, determining first service personnel corresponding to each sub-stage of the first stage and communication depth values corresponding to each first service personnel;
and determining service excitation factors corresponding to the first service personnel respectively according to the communication depth values and the first preset rules.
In a second aspect of the embodiments of the present invention, there is provided an excitation factor determining apparatus, including
The record information determining module is used for determining operation record information corresponding to each sub-stage of the first stage of the cooperative network of the current insurance policy respectively;
the depth value determining module is used for determining first service personnel corresponding to each sub-stage of the first stage and communication depth values corresponding to each first service personnel according to each operation record information;
and the excitation factor determining module is used for determining the service excitation factors respectively corresponding to the first service personnel according to the communication depth values and the first preset rules.
A third aspect of the embodiments of the present invention provides a terminal device comprising a memory, a processor and a computer program stored in the memory and executable on the processor, the processor implementing the steps of the above method when executing the computer program.
A fourth aspect of the embodiments of the present invention provides a computer readable storage medium storing a computer program which, when executed by a processor, implements the steps of the above method.
Compared with the prior art, the embodiment of the invention has the beneficial effects that: determining operation record information corresponding to each sub-stage of the current insurance policy in the first stage of the cooperative network, and determining first business personnel corresponding to each sub-stage of the first stage and communication depth values corresponding to each first business personnel according to each operation record information; and determining service excitation factors corresponding to the first service personnel respectively according to the communication depth values and the first preset rules. According to the technical scheme provided by the invention, the corresponding excitation factors of the first business personnel are determined by considering the corresponding communication depth values of the first business personnel, and the excitation factors are high in accuracy and high in rationality.
Drawings
In order to more clearly illustrate the technical solutions of the embodiments of the present invention, the drawings used in the embodiments or the description of the prior art will be briefly described below, and it is obvious that the drawings in the following description are only some embodiments of the present invention, and other drawings may be obtained according to these drawings without inventive effort for a person skilled in the art.
FIG. 1 is a schematic diagram of an implementation flow of a method for determining an excitation factor according to an embodiment of the present invention;
FIG. 2 is a schematic diagram showing a first implementation flow of step 12 in the method for determining an excitation factor according to the embodiment of the present invention;
FIG. 3 is a second schematic implementation flow chart of step 12 in the method for determining an excitation factor according to the embodiment of the present invention;
FIG. 4 is a second schematic implementation flow chart of the method for determining an excitation factor according to the embodiment of the present invention;
FIG. 5 is a third schematic implementation flow chart of a method for determining an excitation factor according to an embodiment of the present invention;
FIG. 6 is a schematic diagram of a fourth implementation flow of a method for determining an excitation factor according to an embodiment of the present invention;
FIG. 7 is a schematic diagram of an implementation structure of an excitation factor determining device according to an embodiment of the present invention;
fig. 8 is a schematic diagram of a terminal device according to an embodiment of the present invention.
Detailed Description
In the following description, for purposes of explanation and not limitation, specific details are set forth such as the particular system architecture, techniques, etc., in order to provide a thorough understanding of the embodiments of the present invention. It will be apparent, however, to one skilled in the art that the present invention may be practiced in other embodiments that depart from these specific details. In other instances, detailed descriptions of well-known systems, devices, circuits, and methods are omitted so as not to obscure the description of the present invention with unnecessary detail.
In the embodiment shown in fig. 1, a method for determining an excitation factor is provided, which specifically includes the following steps:
and 11, determining operation record information corresponding to each sub-stage of the current insurance policy in the first stage of the cooperative network.
Step 12, determining a first business person corresponding to each sub-stage of the first stage and a communication depth value corresponding to each first business person according to each operation record information;
and step 13, determining service excitation factors corresponding to the first service personnel respectively according to the communication depth values and the first preset rules.
In this embodiment, the current policy refers to the policy being processed, and the policy may be a policy that is a policy that the consumer purchases the corresponding policy, or a policy that is not a policy that the consumer does not purchase the corresponding policy. At least two business roles are related to insurance policies, such as private consultants, security analysts and product underwriters, in the first stage of the collaboration network, wherein the first stage of the collaboration network refers to a stage of communication with consumers, and the first stage is divided into a plurality of sub-stages, and each sub-stage is served to consumers by business personnel with different roles, such as sub-stages corresponding to the private consultants, sub-stages corresponding to the security analysts and sub-stages corresponding to the product underwriters. The operation of the business personnel in each sub-stage is tracked and recorded, so that operation record information is obtained. According to the operation record information, the first business personnel corresponding to each sub-stage of the current insurance policy can be determined, wherein the first business personnel are business personnel serving the consumer corresponding to the current insurance policy, and meanwhile, the communication depth values corresponding to the first business personnel can be determined, and the communication depth values can be used for representing the communication degree between the business personnel and the consumer, for example, the communication degree is deeper as the communication depth value is larger, and the participation degree of the business personnel is higher; further, according to each communication depth value and a first preset rule, service excitation factors corresponding to the first service personnel are determined, and by fully considering the communication depth values of the first service personnel, the excitation factors are determined, and the excitation factors can reflect the participation degree of each first service personnel participating in the current insurance policy, so that the method has higher accuracy and higher rationality, wherein the first preset rule can be the corresponding relation between the preset communication depth values and the excitation factors, namely, when each communication depth value is determined, the corresponding excitation factors can be determined according to the corresponding relation.
As shown in fig. 2, in one embodiment of the present invention, the determining, in step 12, a first service person corresponding to each sub-stage of the first stage and a communication depth value corresponding to each first service person according to each operation record information includes:
step 121, obtaining text information in each operation record information;
step 122, extracting personal information in each text message to determine a first business person corresponding to each sub-stage of the first stage;
step 123, determining the number of communication times and the duration of communication in each operation record information;
and step 124, determining a communication depth value corresponding to each first service person according to each text message, the communication times and the communication duration.
In the above embodiment, the operation record information includes information such as text information, communication times and communication duration, where the text information may be obtained by transcribing real-time audio or recording text communication such as WeChat. And extracting the personal information in the text information to determine the first business personnel corresponding to each sub-stage of the first stage. The abstract model can be trained to extract the personal information in the text information, and the personal information in each text information is determined. When each business person communicates, one operation record information exists, so that the first business person corresponding to each sub-stage of the first stage can be determined according to the text information in each operation record information. And then determining the communication depth value corresponding to each first business person according to the text information, the communication times and the communication duration. Specifically, when determining that the communication depth value can be determined through a mathematical model, for example, training a mathematical model corresponding to the communication depth value, and when acquiring new text information, new communication times and new communication duration, inputting the above items into the trained mathematical model, so as to obtain the communication depth value. The text information can be identified, the communication text value is determined, and then a corresponding relation table among the communication text value, the communication times, the communication duration and the communication depth value is preset, so that the communication depth value can be determined after the communication text value, the communication times and the communication duration are determined. Of course, the communication depth value can also be determined by other modes through text information, communication times and communication duration.
As shown in fig. 3, in one embodiment of the present invention, after extracting the personal information in each text message in step 122 to determine the first service personnel corresponding to each sub-stage of the first stage, the method further includes:
step 125, judging whether each text message meets a first preset condition; if the text information contains target text information which does not meet the first preset condition, determining a first business person corresponding to the target text information as a third business person;
and step 126, determining a penalty factor corresponding to the third service personnel.
In the above embodiment, in order to objectively recognize communication between service personnel, it is further required to determine whether the text information meets a first preset condition, where the first preset condition may be that there is no improper term in the text information, where the improper term may be specified in advance, such as a abuse term, when the text information exists in the text information that does not meet the first preset condition, determining the text information as target text information, determining a first service personnel corresponding to the target text information as a third service personnel, determining a penalty factor corresponding to the third service personnel, determining the text information that does not meet the first preset condition as target text information, determining the first service personnel corresponding to the target text information as a third service personnel in a marking process of the text information and the service personnel, and punishing the marked third service personnel. Specifically, the quality inspection system can be set to inspect the text information, and the passing condition of the quality inspection system is set to be a first preset condition, so that when the text information does not accord with the first preset condition, the text information cannot pass the quality inspection of the quality inspection system, and the text information has problems, and is determined to be target text information.
As shown in fig. 4, in one embodiment of the present invention, the method further includes:
step 14, determining a link parameter corresponding to the current policy in a second stage of the cooperative network;
and 15, determining a second service person corresponding to the second stage based on the link parameter, and determining a service excitation factor corresponding to the second service person according to a second preset rule.
In the above embodiment, the collaboration network includes not only the first stage but also the second stage, wherein the first stage is a stage in which the business person communicates with the consumer, and the second stage is a stage in which the business person does not need to communicate with the consumer, for example, the business person in the second stage only needs to send the link parameter to the community, and when the consumer clicks the link parameter to communicate, the first stage is entered. If the current policy is started by clicking a certain link parameter by the consumer, determining a link parameter corresponding to the current policy in a second stage of the cooperative network, and determining a second service person corresponding to the second stage according to the link parameter, wherein after determining the second service person, the second service person does not communicate with the consumer, and therefore, a service excitation factor corresponding to the second service person can be determined according to a second preset rule, and the second preset rule can be a corresponding relation between the link parameter and the service excitation factor of the second service person, for example, each link parameter corresponds to 0.5 service excitation factors, and therefore, after determining the second service person, the second service person can record the service excitation factor of 0.5 for the second service person.
Specifically, the business staff in the second stage can be a user consultant, the user consultant sends an activity link to a community for selection by a consumer, meanwhile, the activity system can acquire the link parameter of the activity link, the tracking system invokes the link parameter of the activity link in the activity system and performs one-to-one correspondence to the link parameter of the activity link and the user consultant, and after the consumer clicks a certain link parameter, the user consultant corresponding to the link parameter can be determined to be the second business staff, and the business incentive factor of the user consultant is determined.
As shown in fig. 5, in one embodiment of the present invention, the method further includes:
step 16, determining the state information of the current insurance policy;
and step 17, if the state information of the current insurance policy meets a second preset condition, determining the single-forming excitation factors of the first business personnel and the second business personnel.
In the above embodiment, not only the service incentive factor but also the singleness incentive factor exists, so that it is necessary to determine the state information of the current policy, where the state information is singleness information or non-singleness information, and determine whether the state information of the current policy meets the second preset condition, where the second preset condition is that the state information is singleness information, that is, the consumer purchases the corresponding insurance, and then determine the singleness incentive factors of the first service personnel and the second service personnel. The sum of the business excitation factors and the business excitation factors can be the excitation factors corresponding to business personnel, so that the excitation factors are determined for the business personnel not only through the communication depth but also through the business results, and the determined excitation factors are more accurate and more reasonable.
As shown in fig. 6, in one embodiment of the present invention, the method further includes:
step 18, determining learning information corresponding to each first business person respectively;
and step 19, determining learning excitation factors corresponding to the first service personnel respectively based on the learning information and a third preset rule.
In the above embodiment, in order to encourage learning by business personnel, to improve business ability, a learning incentive factor is set. By determining the learning information corresponding to each first business person, setting a third preset rule as the corresponding relation between the learning information and the learning excitation factors, and determining the learning excitation factors corresponding to the first business person according to the third preset rule after determining the learning information. It should be noted that, learning information corresponding to each second service person may also be determined, and based on the determined learning information and the third preset rule, learning excitation factors corresponding to each second service person may be determined. Specifically, the determining learning information corresponding to each first service person includes: determining learned content information in a knowledge center; determining examination information in an examination system; determining training information in a training system; and integrating the learned content information, examination information and training information to determine learning information corresponding to each first business person. The knowledge center, the examination system and the training system are arranged to provide learning opportunities for business personnel, learning information of the business personnel is comprehensively determined through learned content information in the knowledge information, examination information in the examination system and training information of the training system, such as the corresponding percentage of the learned content information, examination results corresponding to the examination information and training duration corresponding to the training information, the sum of the three is determined to be the learning information of the business personnel, and therefore the learning information can accurately reflect the learning degree of the business personnel, and the accuracy of learning excitation factors determined according to the learning information is higher. After the business excitation factors, the single excitation factors and the learning excitation factors are determined, the weighted average values of the business excitation factors, the single excitation factors and the learning excitation factors can be determined according to the weight coefficients determined in advance to serve as the excitation factors of business personnel, so that the accuracy and the rationality of the excitation factors determined by comprehensively considering various factors are higher.
As shown in fig. 7, in one embodiment of the present invention, there is provided an excitation factor determining apparatus, which specifically includes the following modules:
a record information determining module 71, configured to determine operation record information corresponding to each sub-stage of the first stage of the collaboration network, where the current policy corresponds to each sub-stage;
a depth value determining module 72, configured to determine, according to each operation record information, a first service person corresponding to each sub-stage of the first stage and a communication depth value corresponding to each first service person;
and the excitation factor determining module 73 is configured to determine, according to the communication depth values and the first preset rules, service excitation factors corresponding to the first service personnel respectively.
Fig. 8 is a schematic diagram of a terminal device according to an embodiment of the present invention. As shown in fig. 8, the terminal device 6 of this embodiment includes: a processor 60, a memory 61 and a computer program 62 stored in the memory 61 and executable on the processor 60, for example a sound amplifying program based on image recognition. The processor 60, when executing the computer program 62, implements the steps of the various smart display method embodiments described above, such as steps 11 through 13 shown in fig. 1. Alternatively, the processor 60, when executing the computer program 62, performs the functions of the modules/units of the apparatus embodiments described above, such as the functions of the modules 71-73 shown in fig. 7.
Illustratively, the computer program 62 may be partitioned into one or more modules/units that are stored in the memory 61 and executed by the processor 60 to complete the present invention. The one or more modules/units may be a series of computer program instruction segments capable of performing specific functions for describing the execution of the computer program 62 in the terminal device 6.
The terminal device 6 may be a computing device such as a desktop computer, a notebook computer, a palm computer, a cloud server, etc. The terminal device may include, but is not limited to, a processor 60, a memory 61. It will be appreciated by those skilled in the art that fig. 8 is merely an example of the terminal device 6 and does not constitute a limitation of the terminal device 6, and may include more or less components than illustrated, or may combine certain components, or different components, e.g., the terminal device may further include an input-output device, a network access device, a bus, etc.
The processor 60 may be a central processing unit (Central Processing Unit, CPU), but may also be other general purpose processors, digital signal processors (Digital Signal Processor, DSP), application specific integrated circuits (Application Specific Integrated Circuit, ASIC), field programmable gate arrays (Field-Programmable Gate Array, FPGA) or other programmable logic devices, discrete gate or transistor logic devices, discrete hardware components, or the like. A general purpose processor may be a microprocessor or the processor may be any conventional processor or the like.
The memory 61 may be an internal storage unit of the terminal device 6, such as a hard disk or a memory of the terminal device 6. The memory 61 may be an external storage device of the terminal device 6, such as a plug-in hard disk, a Smart Media Card (SMC), a Secure Digital (SD) Card, a Flash memory Card (Flash Card) or the like, which are provided on the terminal device 6. Further, the memory 61 may also include both an internal storage unit and an external storage device of the terminal device 6. The memory 61 is used for storing the computer program as well as other programs and data required by the terminal device. The memory 61 may also be used for temporarily storing data that has been output or is to be output.
It will be apparent to those skilled in the art that, for convenience and brevity of description, only the above-described division of the functional units and modules is illustrated, and in practical application, the above-described functional distribution may be performed by different functional units and modules according to needs, i.e. the internal structure of the apparatus is divided into different functional units or modules to perform all or part of the above-described functions. The functional units and modules in the embodiment may be integrated in one processing unit, or each unit may exist alone physically, or two or more units may be integrated in one unit, where the integrated units may be implemented in a form of hardware or a form of a software functional unit. In addition, specific names of the functional units and modules are only for convenience of distinguishing from each other, and are not used for limiting the protection scope of the present application. The specific working process of the units and modules in the above system may refer to the corresponding process in the foregoing method embodiment, which is not described herein again.
In the foregoing embodiments, the descriptions of the embodiments are emphasized, and in part, not described or illustrated in any particular embodiment, reference is made to the related descriptions of other embodiments.
Those of ordinary skill in the art will appreciate that the various illustrative elements and algorithm steps described in connection with the embodiments disclosed herein may be implemented as electronic hardware, or combinations of computer software and electronic hardware. Whether such functionality is implemented as hardware or software depends upon the particular application and design constraints imposed on the solution. Skilled artisans may implement the described functionality in varying ways for each particular application, but such implementation decisions should not be interpreted as causing a departure from the scope of the present invention.
In the embodiments provided in the present invention, it should be understood that the disclosed apparatus/terminal device and method may be implemented in other manners. For example, the apparatus/terminal device embodiments described above are merely illustrative, e.g., the division of the modules or units is merely a logical function division, and there may be additional divisions in actual implementation, e.g., multiple units or components may be combined or integrated into another system, or some features may be omitted or not performed. Alternatively, the coupling or direct coupling or communication connection shown or discussed may be an indirect coupling or communication connection via interfaces, devices or units, which may be in electrical, mechanical or other forms.
The units described as separate units may or may not be physically separate, and units shown as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the units may be selected according to actual needs to achieve the purpose of the solution of this embodiment.
In addition, each functional unit in the embodiments of the present invention may be integrated in one processing unit, or each unit may exist alone physically, or two or more units may be integrated in one unit. The integrated units may be implemented in hardware or in software functional units.
The integrated modules/units, if implemented in the form of software functional units and sold or used as stand-alone products, may be stored in a computer readable storage medium. Based on such understanding, the present invention may implement all or part of the flow of the method of the above embodiment, or may be implemented by a computer program to instruct related hardware, where the computer program may be stored in a computer readable storage medium, and when the computer program is executed by a processor, the computer program may implement the steps of each of the method embodiments described above. Wherein the computer program comprises computer program code which may be in source code form, object code form, executable file or some intermediate form etc. The computer readable medium may include: any entity or device capable of carrying the computer program code, a recording medium, a U disk, a removable hard disk, a magnetic disk, an optical disk, a computer Memory, a Read-Only Memory (ROM), a random access Memory (RAM, random Access Memory), an electrical carrier signal, a telecommunications signal, a software distribution medium, and so forth. It should be noted that the computer readable medium contains content that can be appropriately scaled according to the requirements of jurisdictions in which such content is subject to legislation and patent practice, such as in certain jurisdictions in which such content is subject to legislation and patent practice, the computer readable medium does not include electrical carrier signals and telecommunication signals.
The above embodiments are only for illustrating the technical solution of the present invention, and not for limiting the same; although the invention has been described in detail with reference to the foregoing embodiments, it will be understood by those of ordinary skill in the art that: the technical scheme described in the foregoing embodiments can be modified or some technical features thereof can be replaced by equivalents; such modifications and substitutions do not depart from the spirit and scope of the technical solutions of the embodiments of the present invention, and are intended to be included in the scope of the present invention.
Claims (9)
1. A method of determining an excitation factor, comprising:
determining operation record information corresponding to each sub-stage of the current insurance policy in the first stage of the cooperative network; the first stage is a stage in which business personnel communicate with consumers;
according to the operation record information, determining first service personnel corresponding to each sub-stage of the first stage and communication depth values corresponding to each first service personnel;
determining service excitation factors corresponding to the first service personnel respectively according to the communication depth values and a first preset rule; the first preset rule is a preset corresponding relation between the communication depth value and the excitation factor;
according to the operation record information, determining a first service person corresponding to each sub-stage of the first stage and a communication depth value corresponding to each first service person respectively, including:
acquiring text information in each operation record information;
extracting personal information in each text message to determine first service personnel corresponding to each sub-stage of the first stage;
determining the communication times and the communication duration in each operation record information;
and determining the communication depth value corresponding to each first business person according to each text message, the communication times and the communication duration.
2. The method according to claim 1, wherein after extracting the personal information in each of the text information to determine the first service person to which each sub-stage of the first stage corresponds, the method further comprises:
judging whether each text message accords with a first preset condition or not;
if the text information contains target text information which does not meet the first preset condition, determining a first business person corresponding to the target text information as a third business person;
and determining a penalty factor corresponding to the third service personnel.
3. The method of determining an excitation factor according to claim 1, further comprising:
determining a corresponding link parameter of the current insurance policy in a second stage of the cooperative network; the second stage is a stage of communication between the business personnel and the consumer without the need of the business personnel;
determining a second service person corresponding to the second stage based on the link parameter, and determining a service excitation factor corresponding to the second service person according to a second preset rule; the second preset rule is the corresponding relation between the link parameter and the business excitation factor of the second business personnel.
4. A method of determining an excitation factor according to claim 3, further comprising:
determining state information of the current insurance policy;
and if the state information of the current insurance policy meets a second preset condition, determining the single-forming excitation factors of the first business personnel and the second business personnel.
5. The method for determining an excitation factor according to any one of claims 1 to 4, further comprising:
determining learning information corresponding to each first business person respectively;
and determining learning excitation factors corresponding to the first business personnel respectively based on the learning information and a third preset rule.
6. The method for determining an incentive factor according to claim 5, wherein said determining learning information corresponding to each of the first service personnel includes:
determining learned content information in a knowledge center;
determining examination information in an examination system;
determining training information in a training system;
and integrating the learned content information, examination information and training information to determine learning information corresponding to each first business person.
7. An excitation factor determining apparatus, comprising:
the record information determining module is used for determining operation record information corresponding to each sub-stage of the first stage of the cooperative network of the current insurance policy respectively; the first stage is a stage in which business personnel communicate with consumers;
the depth value determining module is used for determining first service personnel corresponding to each sub-stage of the first stage and communication depth values corresponding to each first service personnel according to each operation record information; the method specifically comprises the following steps: acquiring text information in each operation record information; extracting personal information in each text message to determine first service personnel corresponding to each sub-stage of the first stage; determining the communication times and the communication duration in each operation record information; determining a communication depth value corresponding to each first business person according to each text message, the communication times and the communication duration;
the excitation factor determining module is used for determining service excitation factors corresponding to the first service personnel respectively according to the communication depth values and a first preset rule; the first preset rule is a preset corresponding relation between the communication depth value and the excitation factor.
8. A terminal device comprising a memory, a processor and a computer program stored in the memory and executable on the processor, characterized in that the processor implements the steps of the method according to any of claims 1 to 6 when the computer program is executed.
9. A computer readable storage medium storing a computer program, characterized in that the computer program when executed by a processor implements the steps of the method according to any one of claims 1 to 6.
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